Thematic

MAY 29, 2025

” Use Quotes to Humanize Change: When possible, tie customer voice directly to improvements. It reinforces credibility and creates a feedback culture that customers want to keep engaging with. For example, “You told us onboarding was confusing, so we redesigned the setup flow to make it simpler.”

Survey 62

Survey Customer Journeys Feedback Analysis 62

Thematic

JUNE 9, 2025

Imagine presenting to your leadership team and not only sharing "Customer satisfaction improved by 10%" but also adding, "because we fixed the top complaint customers voiced: slow response times." " That combination of hard numbers and real customer voice makes your results tangible and memorable.

Feedback 62

Feedback Data Effort Score Analysis 62

Thematic

APRIL 21, 2025

The Bottom Line B2B customer insights are not a luxury—they're essential for a winning strategy. By collecting the right data, analyzing key trends, and acting on feedback, you turn customer voices into tangible improvements.

B2B 62

B2B Customer Insights Engagement How To 62

Thematic

OCTOBER 30, 2024

Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback. What is voice of the customer?

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Thematic

NOVEMBER 14, 2024

What is Customer Sentiment? Customer sentiment refers to the feelings, emotions and attitudes customers have about a particular organization or their products and services. What is Customer Sentiment Analysis?

How To 62

How To Net Promoter Score Analysis Social Media 62

Thematic

MAY 13, 2025

Strategic Alignment : We can better support strategic initiatives with clear, customer-driven work-ons that help teams focus on what matters most. Authentic Customer Voice : By maintaining the customer's tone of voice in our reporting, we build genuine empathy across all levels of the organisation.

Voice of Customer 62

Voice of Customer NPS Analysis B2B 62

Thematic

APRIL 1, 2025

💡 Tip: Create a simple chart of your customer segments and list the top 3 concerns or needs for each, based on your data. This cheat-sheet will help everyone understand different customer voices.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Thematic

MAY 28, 2025

The goal in this collection phase is to capture the whole customer voice, wherever your customers are talking. For example, a software company might gather survey responses from in-app prompts, monitor Twitter for product mentions, and review support ticket notes for common pain points.

Voice of Customer 62

Voice of Customer Analysis Net Promoter Score Feedback 62

BirdEye

JUNE 25, 2025

Here’s how Birdeye’s comprehensive platform helps you transform not just what your team does but also how your customers feel at every step of the customer journey. With multilingual capabilities, automation, and performance benchmarking, your teams can scale their efforts without sacrificing authenticity.

Loyalty 52

Loyalty Customer Experience Roadmap Effort Score 52

SurveySensum

DECEMBER 2, 2024

Its advanced features, such as real-time sentiment analysis and automated feedback tagging, ensure your team can swiftly respond to customer needs, driving product adoption and loyalty. Ready to harness the power of instant feedback for sky-high growth?

Feedback 52

Feedback Strategy Multi-Channel Analysis 52

ECXO

MARCH 6, 2025

For example, if you notice more customers asking for self-service options, you might pilot an improved online portal or knowledge base to meet that emerging need. In this way, the CX program functions like a continuous listening and response system, always tuned to the customers voice.

B2B 340

B2B Customer Journeys How To Effort Score 340

AWS Machine Learning

FEBRUARY 21, 2025

The user interface consists of three sections: Contact Control Panel A softphone client using Amazon Connect Customer Controls Customer-to-agent interaction controls, including Transcribe Customer Voice, Translate Customer Voice, and Synthesize Customer Voice Agent controls Agent-to-customer interaction controls, including Transcribe Agent Voice, (..)

Connections 111

Connections Contact Center e-support Call Recording 111

BirdEye

JUNE 5, 2025

Businesses can also include custom instructions so that the content works across campaign, caption, comment, and conversation Heres how. Customize voice by industry, channel, or locationno manual rewriting needed. Use built-in compliance guardrails to avoid tone drift or risky phrasing.

Multi-Channel 52

Multi-Channel Social Media Training Brands 52

SurveySensum

JANUARY 27, 2025

This isnt just about gathering responsesits about gathering the right responses, in the language that best represents the customers voice. Multilingual surveys are no longer just an option for businesses with international reachtheyre essential for capturing accurate, actionable insights from a diverse customer base.

Survey 52

Survey Customer Insights Customers Culture 52

SurveySensum

JANUARY 13, 2025

This helps you hear the customers voice, loud and clear, at every touchpointbecause when you understand their entire experience, you can truly deliver what they need. 3 Types of Omnichannel Feedback: The Different Ways Customers Speak to You Asking directly isnt the only way to gain feedback.

Omni-Channel 52

Omni-Channel Feedback Customer Insights Social Media 52

Thematic

FEBRUARY 12, 2025

By transforming raw feedback into clear, actionable trends, thematic analysis software helps you turn customer voices into marketing gold. You don’t just hear your customers; you act on their needs.

Analytics 62

Analytics Marketing Social Media Net Promoter Score 62

DCX AI Today

JUNE 12, 2025

Why This Matters: It turns customer voice into company action—fast. Try This: Test out a “Talk to the Boss” prototype with your top 100 customers. It sounds like a gimmick, but they’re actually using the insights to shape product updates.

Roadmap 52

Roadmap Government Feedback ROI 52

CSM Magazine

FEBRUARY 5, 2025

Communicate Improvements : Share with your customers how their feedback has resulted in changes to the store experience. By responding to customer voices, you demonstrate that their opinions fuel positive change, fostering loyalty and trust. For instance, post updates in-store or on your website to close the feedback loop.

Feedback 52

Feedback How To Survey Customer Relationship Management 52

SurveySensum

JULY 7, 2025

Let real customer voices shape your roadmap, innovation driven by genuine feedback stays ahead of competitors. Encourage Authentic User-Generated Content Create campaigns that invite customers to share honest experiences and photos. Tailor your responses and fixes based on purchase history, preferences, and past interactions.

Analysis 52

Analysis Social Media Feedback NPS 52

SurveySensum

JUNE 11, 2025

While leveraging real customer voices can seriously boost trust and connection, it’s just as important to keep your brand’s credibility intact. That means knowing how to spot and manage fake reviews because delivering a genuine, positive customer experience starts with authenticity you can stand behind.

Analysis 52

Analysis Customers Feedback Trends 52

BirdEye

APRIL 24, 2025

As customer behavior evolves and GenAI transforms how we gather and scale feedback, this strategy is undergoing a major shift.

Advertising 52

Advertising Examples Multi-Channel Social Media 52

ImprintCX Articles

JUNE 20, 2025

They’re not just “customer voice” — they’re customer truth.

Survey 40

Survey Brands Case Study Policies 40

Thematic

MARCH 18, 2025

It does not require extensive customization and consultant-driven setups. Unified Customer Voice Thematic integrates feedback from multiple channels—surveys, social media, and support tickets—into one unified view.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

NobelBiz

FEBRUARY 25, 2025

Voice Tone Detection: Identifies stress or anger in a customers voice, prompting proactive escalation. Keyword Spotting: Flags compliance-related terms or recurring customer complaints. Some of its key capabilities include: Sentiment Analysis: Detects frustration, satisfaction, or confusion based on tone and language.

Call Center 52

Call Center Management Contact Center First Call Resolution 52

ijgolding

JANUARY 17, 2017

Do you know if your own people are engaged in what you are supposed to be doing for your customers? Customer Experience Culture – Customer Experience communication and engagement. Are your own people advocates or ‘fans’ of what you are supposed to be doing for your customers? Voice of the Employee measurement.

Customer Experience 213

Customer Experience How To Customer Centricity Tips 213

Gainsight

FEBRUARY 27, 2025

Every step of her journey, from greeting new hires to amplifying customer voices, has been guided by a commitment to fostering genuine connections and driving meaningful change within the company. Shorter says, I learned about Black history from my family because schools didn’t really teach it.

Customer Success 52

Customer Success Chief Customer Officer Leadership Customers 52

GetFeedback

MARCH 20, 2019

The customer voice, also known as Voice of the Customer (VoC) , is at the core of any successful customer experience (CX) program. It refers to the customers’ needs, wants, and expectations as it pertains to a company’s products or services. Why customer voice is important. the customer voice.

Customer Voice 210

Customer Voice Net Promoter Score Customer Centricity Competitive Advantage 210

GetFeedback

MARCH 20, 2019

The customer voice is at the core of any successful customer experience (CX) program. Here's how to measure customer voice.

Customer Voice 150

Customer Voice Measurement Customers Customer Experience 150

One Millimeter Mindset

DECEMBER 22, 2020

Well, are you really listening and responding to your customers’ voice? After all, it is one narrative to tell people you listen to your customers’ voice. Alternately, it is a completely different narrative when you listen, as well as respond, to your customers’ voice. Think about it. Contact Babette here.

Customer Voice 81

Customer Voice Innovation Leadership Industry 81

Kate Nasser

DECEMBER 6, 2020

Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership. The post Customer Voice Speaks the True Customer Experience | #CX #Leadership appeared first on KateNasser.com.

Customer Voice 80

Customer Voice Leadership Customer Experience Customers 80

Kate Nasser

DECEMBER 6, 2020

Listen to the customer voice if you want your business to thrive. Customer experience insights from Kate Nasser, The People Skills Coach™ | #CX #Leadership. The post Customer Voice Speaks the True Customer Experience | #CX #Leadership appeared first on KateNasser.com.

Customer Voice 78

Customer Voice Leadership Customer Experience Customers 78

Experience Matters

DECEMBER 9, 2014

The B2B2C environment is complex and full of challenges that hamper companies’ ability to deliver great customer experience to their end customers, such as a lack of alignment with partners or a limited understanding of customers.

Report 282

Report Customer Experience Groups Analytics 282

Lumoa

NOVEMBER 8, 2018

Customer Experience-related business KPIs Understanding the customer voice is a crucial step for building a successful customer experience management approach. Just keep in mind that you also need to listen to the customer to really understand how they experience the situation.

Metrics 405

Metrics Net Promoter Score Customer Experience Effort Score 405

Lumoa

FEBRUARY 20, 2018

Not many of them understand that customer experience race is not a sprint, but a marathon. Second, you often have to work across functions, geographies or customer segments. If you want to bring customer voice into your organization, recruit a cross-functional team and consistently work on understanding the customer needs.

Customer Experience 353

Customer Experience How To NPS Touchpoint 353

CX Journey

JULY 9, 2015

Voice of the Customer (VoC) is structured and unstructured data from solicited and unsolicited feedback; I'll also add behavioral/purchase data here, as well as anything else we know about the customer.

Voice of Customer 208

Voice of Customer Customer Experience Call Center Customer Voice 208

Alida

SEPTEMBER 16, 2019

Without customers, a business doesn’t mean much. Therefore, customer voice and experience need to be front and center in every organization. It’s imperative to have customer experience as a clearly articulated goal across the business and to solicit customer insights that are shared organization-wide to meet that goal.

Customer Experience 204

Customer Experience Customer Voice Customers Customer Insights 204

C3Centricity

FEBRUARY 13, 2024

This section discusses how organizations can harness this feedback to drive meaningful change, ensuring that products, services, and customer experiences are aligned with market needs and expectations. Listening to Customer Voice Customers interact with businesses through various channels, each offering unique insights.

Customer Insights 296

Customer Insights Feedback Social Media Culture 296