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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

Instead of following a standard curriculum, AI can tailor content and exercises to fit the learner’s needs, allowing for more effective and personalized education. AI-powered learning tools can offer personalized learning paths that adapt to a learner’s specific needs, progress, knowledge gaps, and strengths. Why is it not happening yet?

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3 Areas of Customer Experience Where Human Expertise Is Absolutely Vital

InMoment XI

Experienced ideation facilitators can leverage processes that guide a team through creative exercises. These creative exercises use data generated in customer experience programs as a starting point. And they also tap into the expertise of your own employees to generate ideas that leverage the core competencies of the company.

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Just Shut Up: Talking Less and Listening More for a Stellar Employee and Customer Experience

ECXO

Mindfulness Exercises: Practice mindfulness exercises to improve your focus and presence. Practical Exercises to Enhance Listening Skills I hope I’ve convinced you of how effective listening can benefit the organization. This exercise helps in understanding non-verbal cues and promotes empathy. Then switch roles.

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How to Align Customer Service and Experience to Drive Lasting Business Growth

Experience Investigators by 360Connext

There are several proven ways to accelerate your alignment: Conduct customer journey mapping exercises to identify high-priority moments and optimize your customer service and CX strategy for each journey. Don’t forget Micromapping for specific issues!)

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Developing Agent Empathy Through Emotional Intelligence

Speaker: Dave Seaton CCXP, Founder & Principal at Seaton CX

Take away valuable exercises and job aids to coach agents and improve empathy skills in your contact center. Emotional Intelligence provides a framework for understanding and managing human emotions. Learn how to name emotions instantly with a practical emotional model.

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Building Trust in Turbulent Times: Why the AER’s Toolkit Is the Wake-Up Call Energy Brands Needed

InMoment XI

Why This Approach Leads to Better Business Outcomes Customer engagement shouldnt be treated as a compliance exercise. They help you hear from the customers who might not engage through traditional surveysbut whose voices are just as critical. When its done right, it becomes a powerful decision-making tool.

Brands 195
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Can you really make a choice? The Power of Free Will in Enhancing Customer Experience

eglobalis

Hard determinists argue that because our choices are determined by factors beyond our control, we cannot be said to exercise free will. These smaller choices cumulatively shape our lives and reflect our exercise of free will just as much as the larger decisions.