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AI in the Workplace: Transforming Customer and Employee Experience

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AI applications in the workplace range from advanced data analytics and predictive maintenance to sophisticated communication tools and personalized employee support systems. Performance Management Traditional performance management systems are often seen as cumbersome and ineffective.

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Build a Multi-Agent System with LangGraph and Mistral on AWS

AWS Machine Learning

These intelligent, autonomous systems are poised to become the cornerstone of AI adoption across industries, heralding a new era of human-AI collaboration and problem-solving. As these systems evolve, they will transform industries, expand possibilities, and open new doors for artificial intelligence.

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Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

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Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. The systems automation capabilities ensured that cases were automatically categorized and assigned to the appropriate teams, freeing up agents to focus on critical customer interactions.

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The Symbiosis of Algorithms, CX and Experimentation: Redefining Tech and Biotech B2B Design

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From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk. Designing AI-Driven Renewable Energy Systems AI is enabling smarter renewable energy solutions.

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How To Craft Your Perfect Retail Tech Stack

Speaker: Jason Cottrell and Brian Walker

Gradually upgrade your systems for continuous improvement. This session is your guide to boosting efficiency, enhancing customer experience, and driving profitability through strategic planning. You'll learn to: Utilize tech enhancements for a flexible digital approach. Integrate modular tools to meet your unique needs.

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Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

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Integration and Data Silos A primary barrier to effective AI deployment is the complexity of integrating AI systems with existing legacy platforms. A major telecommunications company faced significant challenges integrating AI solutions into their legacy billing and CRM systems, limiting AI efficacy to basic queries only.

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Beyond UX: How AI is Redefining Experience Design for Enterprise Innovation and Outcomes

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Predictive User Insights and Personas [link] AI-driven analytics systems process vast amounts of user behavior and interaction data to predict future preferences, uncover hidden pain points, and refine user personas. Real Example: Cisco’s Webex Assistant uses conversational AI, decreasing average customer support call time by up to 35%.

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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture. Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

📈 Scaling for Seasonal Peaks: Prepare for fluctuations like spring DIY trends or holiday surges with flexible, scalable systems. . 🚚 Tailored Customer Delivery: Deliver exceptional experiences through specialized services that align with customer expectations.

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The 5 Stages of Account-Based Marketing — and How to Win Them All

We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before. In this ebook, we’ll walk you through how to leverage strong data and go-to-market tools to unlock the five stages of ABM: define, identify, engage, convert, and connect.

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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Export results: Easily export candidate data (including contact info) to Excel, shared with colleagues to review or upload in bulk to a recruiter's applicant tracking system. Candidate and company profiles: Preview and expand search results to find a candidate's job history and career experience or a company's details.

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2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)

Save your seat today and elevate your understanding of the evolving consumer landscape and the future of commerce! October 26th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

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Marketing-Led Post-COVID-19 Growth Strategies

Strategically aligning your systems and teams. In this eBook, we’ll discuss leading strategies to create a marketing-led growth strategy for 2021 and beyond, including: Positioning your organization for automation. Getting consensus on how to define “qualified leads”.

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Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.