article thumbnail

7 Steps for Implementing a Closed-Loop System

InMoment XI

That’s where a closed-loop system comes in! Bain & Company defines a closed-loop system in “The Ultimate Question 2.0” ” And though closed-loop systems have been around for a while now, they are still just as vital to you customer experience (CX) program! .” Check out these seven tips.

System 493
article thumbnail

Mapping Customer Journeys Through a Systems Lens

Horizon CX

This is enabled by having a “big-picture” orientation which is called systems thinking. Systems thinking is a mindset that everything is interrelated and interdependent. The concept of Systems thinking originated in 1956 by Professor Jay W. Forrester at the Sloan School of Management at MIT.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Learn how to assess the risk of AI systems

AWS Machine Learning

First and foremost, this benefits the stakeholders of the AI system by promoting responsible and safe development and deployment, and by encouraging the adoption of proactive measures to address potential impact. In this post, we discuss how to assess the potential risk of your AI system. How is AI system risk defined?

System 108
article thumbnail

Hospital Management System: What, Why And How?

kommunicate

Last Updated on July 21, 2023 Let’s begin with getting a basic understanding about a Hospital Management System (HMS). “A A hospital management system (HMS) can be defined as an integrated software that handles different aspects of clinic workflows, such as administrative, medical, legal, and financial.”

article thumbnail

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Export results: Easily export candidate data (including contact info) to Excel, shared with colleagues to review or upload in bulk to a recruiter's applicant tracking system. Candidate and company profiles: Preview and expand search results to find a candidate's job history and career experience or a company's details.

article thumbnail

What’s New in Release 24: CNC and System Admin | Mar. 21

Circular Edge

Simplify & Transform System Administration with Release 24 Join live: Thursday, March 21, 2pm Eastern Each JDE release brings further capabilities to simplify and transform system administration activities – and Release 24 delivers some amazing new features to help make the lives of System Admins easier.

System 52
article thumbnail

Release Announcement: SAP Customer Data Platform – Learning System Access (Practice System)

SAP Customer Experience

SAP Learning System Access (LSA, also known as Live Access) provides you with access to live, fully configured and supported SAP training systems to carry out exercises from within the training content, and experiment beyond.

System 59
article thumbnail

2 Retail Sectors That Are Completely Changing the Game: FMCG & Q-Commerce

Speaker: Joe Heather, Deliverect GM (UK&I) & Noah Hayes, Deliverect GM (US&CA)

Save your seat today and elevate your understanding of the evolving consumer landscape and the future of commerce! October 26th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST

article thumbnail

Marketing-Led Post-COVID-19 Growth Strategies

Strategically aligning your systems and teams. In this eBook, we’ll discuss leading strategies to create a marketing-led growth strategy for 2021 and beyond, including: Positioning your organization for automation. Getting consensus on how to define “qualified leads”.

article thumbnail

Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.

article thumbnail

Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

When Contact Centers face issues with First Contact Resolution (FCR), conducting a root cause analysis to identify the process, systems, and/or behaviors that are failing is the best way to understand the exact drivers contributing to repeat calls. How to navigate and curate disparate, unstructured data across multiple systems.

article thumbnail

Generic ASR Will Never Be Accurate Enough for Conversational AI

Read this eBook to find out how a Conversational Al system determines the intent of the conversation and focuses on the important words This type of ASR can be trained with your audio data to make sure the intent is captured and the transcription is accurate for your use case.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.

article thumbnail

Make Your Customer Experience As Great As Your Products

Issues integrating systems, which creates increased labor to close the loop with at-risk clients. Inability to parse out high-value accounts and prioritize action accordingly. But Fastly made the switch to Concentrix.

article thumbnail

Cloud-Based Solutions: The Sky Is the Limit for Retail Success

Speaker: Ryan Bryers, SVP of Global Engineering

In a rapidly evolving industry, the shift from traditional on-premise systems to cloud-based solutions has become crucial for retail success. While many businesses still rely on store-level infrastructure, it's time to embrace the unlimited potential of the cloud!