article thumbnail

7 Steps for Implementing a Closed-Loop System

InMoment XI

That’s where a closed-loop system comes in! Bain & Company defines a closed-loop system in “The Ultimate Question 2.0” ” And though closed-loop systems have been around for a while now, they are still just as vital to you customer experience (CX) program! .” Check out these seven tips.

System 493
article thumbnail

Mapping Customer Journeys Through a Systems Lens

Horizon CX

This is enabled by having a “big-picture” orientation which is called systems thinking. Systems thinking is a mindset that everything is interrelated and interdependent. The concept of Systems thinking originated in 1956 by Professor Jay W. Forrester at the Sloan School of Management at MIT.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Release Announcement: SAP Customer Data Cloud - Learning System Access (Practice System)

SAP Customer Experience

On behalf of the SAP CRM & CX Product Learning CoE team, I am pleased to announce the official release of the SAP Customer Data Cloud – Learning System Access. SAP Learning System Access (LSA, also known as Live Access) provides you with access to live, fully configured and supported.

System 67
article thumbnail

Modular functions design for Advanced Driver Assistance Systems (ADAS) on AWS

AWS Machine Learning

Over the last 10 years, a number of players have developed autonomous vehicle (AV) systems using deep neural networks (DNNs). These systems have evolved from simple rule-based systems to Advanced Driver Assistance Systems (ADAS) and fully autonomous vehicles.

System 116
article thumbnail

Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

When Contact Centers face issues with First Contact Resolution (FCR), conducting a root cause analysis to identify the process, systems, and/or behaviors that are failing is the best way to understand the exact drivers contributing to repeat calls. How to navigate and curate disparate, unstructured data across multiple systems.

article thumbnail

10 Tips for Measuring the Success of a Ticket Management System


So, you’ve managed to sail the choppy waters of digital transformation and have successfully implemented a ticket management system in your organization. But here’s the million-dollar question: how can you accurately measure the success of a ticket management system? Final thoughts What is a ticket management system?

article thumbnail

A Guide to Upgrading Your Business Phone System in the Digital Era


Hence, upgrading your business phone system is not just an option; it’s an essential step toward operational efficiency. Your phone system is more than just a communication tool. Superior quality: With high-definition audio and video capabilities, modern systems provide excellent call quality.

System 52
article thumbnail

Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Export results: Easily export candidate data (including contact info) to Excel, shared with colleagues to review or upload in bulk to a recruiter's applicant tracking system. Candidate and company profiles: Preview and expand search results to find a candidate's job history and career experience or a company's details.

article thumbnail

Marketing-Led Post-COVID-19 Growth Strategies

Strategically aligning your systems and teams. In this eBook, we’ll discuss leading strategies to create a marketing-led growth strategy for 2021 and beyond, including: Positioning your organization for automation. Getting consensus on how to define “qualified leads”.

article thumbnail

Straight Talk about Security, Compliance and Reliability in Cloud Communications

The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.

article thumbnail

Generic ASR Will Never Be Accurate Enough for Conversational AI

Read this eBook to find out how a Conversational Al system determines the intent of the conversation and focuses on the important words This type of ASR can be trained with your audio data to make sure the intent is captured and the transcription is accurate for your use case.

article thumbnail

The 5 Stages of Account-Based Marketing — and How to Win Them All

We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before. In this eBook, we’ll walk you through leveraging strong data and go-to-market tools to unlock the five stages of ABM: define, identify, engage, convert, and connect.

article thumbnail

Make Your Customer Experience As Great As Your Products

Issues integrating systems, which creates increased labor to close the loop with at-risk clients. Inability to parse out high-value accounts and prioritize action accordingly. But Fastly made the switch to Concentrix.

article thumbnail

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data. Broaden your understanding of CX’s impact on the business by linking customer feedback across touchpoints to future growth through the Customer Equity framework.

article thumbnail

[Live Webinar] Creating Delightful Customer Education Programs that Drive Business Outcomes

Speaker: Daniel Quick, Head of Customer Education, Asana

How to apply principles from game systems to make learning delightful. In this webinar, Daniel Quick, the Head of Customer Education at Asana, will share how he brings his background in game design into the Customer Education experience at Asana, and help you do the same. Register now to reserve your spot! Can't make it?