What does customer relationship *really* mean to you?

Vision Critical

Most companies know what their customers buy, when they purchase and where. But few truly understand why those customers buy—why customers choose to have a relationship with companies to begin with. The Oxford dictionary offers two notable definitions of relationships : 1.

Building customer relationships: Examples and lessons from 3 smart brands

Vision Critical

Most companies today have a customer relationship problem. Many brands simply have no idea about the evolving needs of their customers, and that’s impeding their ability to build a closer relationship with customers.

Amazing! Customer Relationships are Like Marriage

Beyond Philosophy

Organizations love to talk about building relationships with customers. Was Wells Fargo “building relationships” when it opened all those unauthorized accounts? These are not the kinds of relationships I want to be a part of! Blogs Customer Experience

Customer Relationships and Moments That Matter

CX Journey

Image courtesy of Corporate Traveller Are you challenged at developing lasting relationships with your customers? I was recently sent a copy of KPMG Nunwood's report titled B2B Customer Experience: Winning the Moments That Matter. B2B customer experience

Tactics that Kill Customer Relationships

Who's Your Gladys?

While many companies like to combine stellar customer service with a subtle up-sell to grow their sales, there’s a fine line between an up-sell and a turn-off. The post Tactics that Kill Customer Relationships appeared first on Who's Your Gladys?

21 Customer Relationship Quotes that Will Warm Your Heart

The Upsell

A good relationship is a good relationship. Especially in the customer relationship. The post 21 Customer Relationship Quotes that Will Warm Your Heart appeared first on The Upsell.

12 Principles for Building Profitable Customer Relationships

Brad Cleveland

Over the past decade, ICMI has studied, codified and periodically published a summary of the most important principles behind building strong, profitable customer relationships.

Managing Customer Relationships, One at a Time

MaritzCX

This post was co-written by Randy Brandt, senior vice president of customer experience, and Lorenzo Introna, vice president of product development at Maritz Research.

Managing Customer Relationships, One at a Time

MaritzCX

This post was co-written by Randy Brandt, senior vice president of customer experience, and Lorenzo Introna, vice president of product development at Maritz Research.

Managing Customer Relationships, One at a Time

MaritzCX

This post was co-written by Randy Brandt, senior vice president of customer experience, and Lorenzo Introna, vice president of product development at Maritz Research.

Begin Cultivating the Long-Term Customer Relationship

Customer Bliss

Customers are assets to be cared for and nurtured. Knowing the value of a long-term customer guides the company’s decisions on how they welcome new customers and continue to develop existing customer relationships.

Uber Has a Major Customer Relationship Problem

Promoter.io

The post Uber Has a Major Customer Relationship Problem appeared first on Promoter.io Customer Success Featured General Net PromoterA few years ago, I was taking an early morning flight home from Atlanta. Since it was 5 in the morning, I didn’t feel like standing outside to wait for a taxi, so I decided to use Uber. As with most of my Uber experiences, the car arrived promptly, the driver was courteous and personable […].

Reciprocity – The capital “R” in customer Relationships

MaritzCX

When I look at my mailbox fill up, the messages I almost always read are the ones that are relevant and provide value to me. The rest go into the Junk Mail folder. I have even set it up with an automated filter that filter out the providers that have proven to be valuable from. View Article. General

Reciprocity – The capital “R” in customer Relationships

MaritzCX

When I look at my mailbox fill up, the messages I almost always read are the ones that are relevant and provide value to me. The rest go into the Junk Mail folder. I have even set it up with an automated filter that filter out the providers that have proven to be valuable from. View Article

Reciprocity – The capital “R” in customer Relationships

MaritzCX

When I look at my mailbox fill up, the messages I almost always read are the ones that are relevant and provide value to me. The rest go into the Junk Mail folder. I have even set it up with an automated filter that filter out the providers that have proven to be valuable from. View Article

5 Ways to Develop Consistency in Customer Relationships

CSM Magazine

The importance of consistency in building strong customer relationships can’t be overemphasized. Customers want to have confidence that we’ll deliver on our promises every time. Here are five ways to develop consistency and build strong customer relationships: 1.

3 Customer Relationship Management Tips From a CX Book Report

Smarter CX

a customer experience podcast series, hosts and CX experts Joey Coleman and Dan Gingiss share best practices for creating a solid CX strategy. “Customer experience is shaped by so much more than what happens after the credit card is swiped,” Blake explained.

How to Build and Maintain Digital Customer Relationships

Provide Support

How to Build and Maintain Digital Customer Relationships. Have a convenient contact form in place so that your customers may leave a feedback or point out to some discrepancies. Some companies lead the way and set the bar of customer expectation very high.

Boost Revenue through Customer Relationship Building

ENGAGE.cx

Companies continue to dump truckloads of dollars into marketing efforts to try and attract more and more customers. Companies can achieve a higher rate of return by focusing on customer relationship building to keep good customers than by trying to lure new ones.

What Makes Up An Effective Customer Relationship Management System [Infographic]

Merlin

Customer service is one of the pillars of success for many businesses. Companies cannot expect to achieve optimal growth and increase their revenue if they do not have a solid customer service support in place that allows them to maximise their interactions with customers.

How To Build Stronger Customer Relationships & Why It Matters

Heart of the Customer

Because of this, businesses have had to reevaluate the way they communicate and market to their customers. The post How To Build Stronger Customer Relationships & Why It Matters appeared first on Heart of the Customer. Customer ExperienceGuest post by Brooke Cade. The way we communicate with each other has changed. Digital marketing and social media has transformed our world, the way we gather information and how we engage with each other.

4 Strategies for Strengthening Customer Relationships

CSM Magazine

In a global world in which competition is often only a computer mouse click away, service providers must constantly work to create and maintain positive customer relationships. . Ask for customer comments when possible. Your customers are no different.

Six Ways to Improve Your Customer Relationships

CSM Magazine

The benefits of strong customer relationships are many. Repeat sales, sustainability and growth as well as lower customer acquisition costs are among the reasons why it is important to forge strong bonds with your customers. Reduce Customer Effort.

6 Building Blocks of Long-Lasting Customer Relationships

Amity

Throughout their customer journey, there’ll be a number of touchpoints and you’ll most likely be dealing with different stakeholders throughout the way. Frequent support and communication will be key, and the basis for building healthy relationships with stakeholders.

Powerful Customer Relationship Management: Episode 15 of Experience This!

Smarter CX

– a new customer experience podcast series – is now available. Episode 15 summary: Successful customer relationship management means not being afraid to publicly admit your mistakes. The post Powerful Customer Relationship Management: Episode 15 of Experience This!

Enhancing Customer Relationships in the Moment

ENGAGE.cx

I recently had the opportunity to contribute a guest viewpoint to Chain Store Age on the topic of customer experience and more importantly: How to enhance customer relationships in the moment, at the critical time that it matter most.

7 Social Customer Relationship Management Tips for any Business

Nimble

Customer Focus Social Selling Customer Relationship Management Customer ServiceThe world is seeing rapid change triggered by the fast advancements in technology which also transform passive consumers into active participants.

Guest Blog: 5 Keys to Building Sustainable Customer Relationships

ShepHyken

This week we feature an article by Matt Nolan who shares five keys to building more compelling, sustainable customer relationships. Customer retention used to be considered just a “service problem.” Today, we have to approach things from a customer perspective.

5 Ways to Develop Consistency and Build Strong Customer Relationships

CSM Magazine

The importance of consistency in building strong customer relationships can’t be overemphasized. Customers want to have confidence that we’ll deliver on our promises every time. Here are five ways to develop consistency and build strong customer relationships.

The 12 Principles of Customer Relationships

Brad Cleveland

The principles behind building strong customer relationships are as important as ever in today’s hyper-connected economy. Evolving customer expectations, social communities, new channels and other developments have not changed the fundamentals.

Customer Journeys: The Key to Customer Relationship Building

ENGAGE.cx

One of the buzzy topics at VentureBeat’s GrowthBeat conference in San Francisco last month was figuring out how to integrate all of a company’s different views of a customer. Even though understanding customer journeys is incredibly complicated, it cannot be ignored.

Stop Building Barriers to Customer Relationships

Luke Brown

Takeaway: Innovative Apple accessory vendor, StudioProper, believes you should add opportunities to ‘meet’ customers, be it by email, phone or otherwise. How specific are your customers’ requirements? And ultimately the best experience for customers.

Refreshing Thoughts on Social Customer Relationship Management

Win the Customer

Customer relationship management systems are now merging with social media capabilities enabling organizations to build stronger relationship with customers. Ideaforce and Igloo’s Customer Community are examples.

Customer Relationships: When They Start Right, They Stay Right

Amity

Managers intuitively recognize new customer relationships should start on a positive note. Creating a beneficial customer experience, especially at the very beginning, pays dividends. What happens up front tends to set the stage for the entire relationship.

Return on Customer Relationships

Brad Cleveland

Call Center Contact Center Customer Relationships Customer Service Videos Brad Cleveland Call Center Management On Fast Forward customer relationships strategy support center

Tips for Improving Your Customer Relationships

MaritzCX

Surviving - and thriving - in today's business environment requires putting solid customer strategies in place. General

Tips for Improving Your Customer Relationships

MaritzCX

Surviving - and thriving - in today's business environment requires putting solid customer strategies in place

Tips for Improving Your Customer Relationships

MaritzCX

Surviving - and thriving - in today's business environment requires putting solid customer strategies in place

How To Build And Maintain Strong Customer Relationships

Amity

SaaS Tattler Issue 86 - How To Build And Maintain Strong Customer Relationships. While there isn’t a one-size-fits-all approach to creating a long-term relationship with your customers, we’ve gathered some tips to help.

Mobile Customer Relationship Management: Mobile is the New CRM

Natalie Petouhof

There is a mobile customer relationship management company that is scaling fast. Grant’s experience working with Enterprise and Mobile industries will help solidify Helpshift’s customer base and triumphs in the market. Kevin Grant was quoted saying “ Helpshift’s approach to mobile CRM is truly revolutionizing the customer service industry. Helpshift’s SDK allows companies of any size to have a direct in-app conversation with their customers.