Tactics that Kill Customer Relationships

Who's Your Gladys?

While many companies like to combine stellar customer service with a subtle up-sell to grow their sales, there’s a fine line between an up-sell and a turn-off. The post Tactics that Kill Customer Relationships appeared first on Who's Your Gladys?

Customer Relationships and Moments That Matter

CX Journey

Image courtesy of Corporate Traveller Are you challenged at developing lasting relationships with your customers? I was recently sent a copy of KPMG Nunwood's report titled B2B Customer Experience: Winning the Moments That Matter. B2B customer experience

What does customer relationship *really* mean to you?

Vision Critical

Most companies know what their customers buy, when they purchase and where. But few truly understand why those customers buy—why customers choose to have a relationship with companies to begin with. The Oxford dictionary offers two notable definitions of relationships : 1.

3 ways of calculating the ROI of customer relationship intelligence

Vision Critical

Calculating the ROI of ongoing customer engagement is easier than you think. The key is to follow practical frameworks that tie the insight you get from customer relationships to measurable business results. Research Marketing Business Strategy Innovation Customer Experience RO

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How Local Businesses Create Legendary Customer Relationships


You’d love to have an army of eager, passionate customers. These customers are in love with your product or service. These customers are known as “ideal customers.” They believe these customer relationships are myths or fantasies. Admit it.

The 12 Principles for Building Profitable Customer Relationships

Brad Cleveland

Over the past decade, ICMI has studied, codified and periodically published a summary of the most important principles behind building strong, profitable customer relationships.

The 12 Principles of Customer Relationships

Brad Cleveland

The principles behind building strong customer relationships are as important as ever in today’s hyper-connected economy. Evolving customer expectations, social communities, new channels and other developments have not changed the fundamentals.

Uber Has a Major Customer Relationship Problem


The post Uber Has a Major Customer Relationship Problem appeared first on Promoter.io Customer Success Featured General Net PromoterA few years ago, I was taking an early morning flight home from Atlanta. Since it was 5 in the morning, I didn’t feel like standing outside to wait for a taxi, so I decided to use Uber. As with most of my Uber experiences, the car arrived promptly, the driver was courteous and personable […].

Amazing! Customer Relationships are Like Marriage

Beyond Philosophy

Organizations love to talk about building relationships with customers. Was Wells Fargo “building relationships” when it opened all those unauthorized accounts? These are not the kinds of relationships I want to be a part of! Blogs Customer Experience

Building customer relationships: Examples and lessons from 3 smart brands

Vision Critical

Most companies today have a customer relationship problem. Many brands simply have no idea about the evolving needs of their customers, and that’s impeding their ability to build a closer relationship with customers.

4 Strategies for Strengthening Customer Relationships

CSM Magazine

In a global world in which competition is often only a computer mouse click away, service providers must constantly work to create and maintain positive customer relationships. . Ask for customer comments when possible. Your customers are no different.

7 Social Customer Relationship Management Tips for any Business


Customer Focus Social Selling Customer Relationship Management Customer ServiceThe world is seeing rapid change triggered by the fast advancements in technology which also transform passive consumers into active participants.

Customer Relationships: When They Start Right, They Stay Right


Managers intuitively recognize new customer relationships should start on a positive note. Creating a beneficial customer experience, especially at the very beginning, pays dividends. What happens up front tends to set the stage for the entire relationship.

Six Ways to Improve Your Customer Relationships

CSM Magazine

The benefits of strong customer relationships are many. Repeat sales, sustainability and growth as well as lower customer acquisition costs are among the reasons why it is important to forge strong bonds with your customers. Reduce Customer Effort.

How To Build Stronger Customer Relationships & Why It Matters

Heart of the Customer

Because of this, businesses have had to reevaluate the way they communicate and market to their customers. The post How To Build Stronger Customer Relationships & Why It Matters appeared first on Heart of the Customer. Customer ExperienceGuest post by Brooke Cade. The way we communicate with each other has changed. Digital marketing and social media has transformed our world, the way we gather information and how we engage with each other.

6 Building Blocks of Long-Lasting Customer Relationships


Throughout their customer journey, there’ll be a number of touchpoints and you’ll most likely be dealing with different stakeholders throughout the way. Frequent support and communication will be key, and the basis for building healthy relationships with stakeholders.

Enhancing Customer Relationships in the Moment


I recently had the opportunity to contribute a guest viewpoint to Chain Store Age on the topic of customer experience and more importantly: How to enhance customer relationships in the moment, at the critical time that it matter most.

4 Ways Improving Customer Relationships Can Help Build Your Brand

Win the Customer

Today, brands can use social media to strengthen brand awareness, create customer loyalty, and build lasting relationships with customers. Customer loyalty is becoming more and more elusive, especially in our contemporary world.

How To Build And Maintain Strong Customer Relationships


SaaS Tattler Issue 86 - How To Build And Maintain Strong Customer Relationships. While there isn’t a one-size-fits-all approach to creating a long-term relationship with your customers, we’ve gathered some tips to help.

Begin Cultivating the Long-Term Customer Relationship

Customer Bliss

Customers are assets to be cared for and nurtured. Knowing the value of a long-term customer guides the company’s decisions on how they welcome new customers and continue to develop existing customer relationships.

The Critical Role of Customer Support in Customer Retention and Customer Relationships

Win the Customer

Competing to win customers today means not only keeping up with major brands in your industry but also staying ahead of new emerging service providers. Customer Experience Customer Service

New Speaking Demo, New Era of Customer Relationships

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland keynote leadership

Customer Relationships Aren't Business--They're Personal

Think Customers

Yet, while brands often regard this term as an integral 'tactic' that's now instrumental in elevating the customer experience, they frequently lose sight of its core meaning. Personalization has become one of those buzzwords you can't escape.

Customer Journeys: The Key to Customer Relationship Building


One of the buzzy topics at VentureBeat’s GrowthBeat conference in San Francisco last month was figuring out how to integrate all of a company’s different views of a customer. Even though understanding customer journeys is incredibly complicated, it cannot be ignored.

Customer Relationships: The Customer Journeys That Drive Revenue


What if your business could have a never-ending conversation with your customers – where the business continuously gets to know them and can better meet their needs over time? The lifecycle is composed of a series of touchpoints made by the customer. Customer Experience

Stop Building Barriers to Customer Relationships

Luke Brown

Takeaway: Innovative Apple accessory vendor, StudioProper, believes you should add opportunities to ‘meet’ customers, be it by email, phone or otherwise. How specific are your customers’ requirements? And ultimately the best experience for customers.

How to Meet Changing Customer Expectations

Brad Cleveland

Call Center Contact Center Customer Experience Customer Relationships Customer Service Videos Brad Cleveland customer expectations customer experience customer relationships

Refreshing Thoughts on Social Customer Relationship Management

Win the Customer

Customer relationship management systems are now merging with social media capabilities enabling organizations to build stronger relationship with customers. Ideaforce and Igloo’s Customer Community are examples.

Innovative Service: Emotional Connections for Great Experience

Wired and Dangerous

76% of wired and dangerous customers today say they view customer service as the true test of how much a company values them. How can you make a strong emotional connection with customers? Are you using the customer’s name every time?

21 Customer Relationship Quotes that Will Warm Your Heart

The Upsell

A good relationship is a good relationship. Especially in the customer relationship. The post 21 Customer Relationship Quotes that Will Warm Your Heart appeared first on The Upsell.

3 Ways the Contact Center Contributes to Customer Experience

Brad Cleveland

Call Center Contact Center Customer Experience Customer Relationships Customer Service Leadership Videos Brad Cleveland customer experience customer relationships

Boost Revenue through Customer Relationship Building


Companies continue to dump truckloads of dollars into marketing efforts to try and attract more and more customers. Companies can achieve a higher rate of return by focusing on customer relationship building to keep good customers than by trying to lure new ones.


Tools for Your Next Team Meeting

Brad Cleveland

Try one of these worksheets on customer expectations, metrics and customer access strategy. Looking to generate substantive conversation at your next team meeting? It can be helpful to take a step back from the day-to-day, urgent issues to think about the bigger picture.

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What Makes Up An Effective Customer Relationship Management System [Infographic]


Customer service is one of the pillars of success for many businesses. Companies cannot expect to achieve optimal growth and increase their revenue if they do not have a solid customer service support in place that allows them to maximise their interactions with customers.

Do You Show Your Customers You Love Them?

Wired and Dangerous

Noted small business guru Jim Blasingame talks often on his syndicated radio about the importance of “loving up” your customers in today’s highly competitive marketplace. The landscape of customer service has been re-contoured. What has caused customers to be so different?

Encouraging Customers to Use Self-Service

Brad Cleveland

Call Center Contact Center Customer Access Strategy Customer Experience Customer Relationships Customer Service Leadership Multi-channel Support Self-service Videos Brad Cleveland customer experience customer relationships self-service

The Most Important Development in Customer Service

Brad Cleveland

Call Center Contact Center Customer Experience Customer Relationships Customer Service Leadership Videos Brad Cleveland customer experience customer relationships leadership

Taking Care of Loyal Customers

Wired and Dangerous

And as new customers become long-term customers, their worth increases—they buy more, spend more, advocate more, and generally are less expensive to serve since they do not require customer training when they deal with you. Do I get a big credit now like your brand new customers?”

Why You Need to Treat Your Business Relationships Personally

The Upsell

Relationships: Personal, business and customer are all the same. The post Why You Need to Treat Your Business Relationships Personally appeared first on The Upsell.

Trust Centric Customer Journeys

Wired and Dangerous

Today’s customers are more powerful than ever and they are more fickle than they have ever been. One of the key elements in any customer relationship is trust. Can your customers feel trust as they interact with every area of your organization?