Use people skills smarts and communicate. The post #PeopleSkills Smarts: Communicate or Become Irrelevant appeared first on KateNasser.com. It prevents voids & vacuums of trouble. Latest business leadership tips fr Kate Nasser, The People Skills Coach™. MORE
Customer Experience Customer Communications INTOUCH MORE
7 Tips for More Effective Communication with Customers And Coworkers. Strong communication skills have always been critical for career success. In customer service, an ability to communicate clearly and effectively with customers is more than just a nice skill that is desired to have. MORE
Millions of words are used each day in customer service communication; three little ones have great power to destroy your customer service experience and should be avoided at all cost. Those who a greater mastery of language and the ability to communicate have greater […]. Communication Customer Service Customer Experience engagement MORE
Words to Avoid in Live Chat Communication. While communicating with customers over live chat there is always a risk to spoil the impression of the conversation by writing something inappropriate. The words you use to communicate can convey a lot of meaning. MORE
Communicate With Customers on Live Chat Services. Providing an excellent customer experience is one of the most important ways to improve retention and profitability in any business. A smart Customer Success strategy should always be set as a priority for any business in today’s market. MORE
Professional But Human Communication in Live Chat: How Not to Sound Like a Robot. In the age when technology rules, natural human communication still matters a lot. The more we apply technology, the more we need human interaction. MORE
The post Do Your Communication Tactics Undermine Your Intentions? Blog Communications Customer Engagement Customer Experience Featured Opinion accountability communication culture customer complaints customer engagement customer service linkedin restaurant Social Media story travel MORE
Recent Survey Discusses What Is and What Should Never Be in CX. NICE Systems and Boston Consulting Group recently published the “NICE BCG 2016 Customer Survey”, placing valuable insights in the light for enterprises finding themselves dazed and confused about the key trends in multi-channel customer experience (CX) today MORE
The post Outstanding Patient Experience: Create Through Communication | #peopleskills appeared first on KateNasser.com. Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™. MORE
All of which fit under the term “unified” communications, but how much of it provides YOU with an engaging and collaborative experience? The Avaya Equinox™ Experience , announced at GITEX in October, is our new platform for business communications, and fulfills the long-sought promise of UC. MORE
We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-techniques MORE
These hormones immediately influence the normal functioning of your brain , impairing logic, reason, language processing and communication. A good way to do that is by focusing on using positive communication. But creating positive communication with customers is definitely worth it. MORE
Don't believe the stereotype that one personality type is a more effective communicator than others. The post Effective Communicator: Extroverts & Introverts Different and Equal appeared first on KateNasser.com. Hot Topics and New Bits People Skills Personality Types communication communicator effective extravert extrovert interaction interpersonal skills introvert Personality Type Soft Skills MORE
consumers prefer to communicate with each other, analyzing their answers to the question, Which method would you most likely use to communicate with your friends? For the past several years, we’ve been examining how U.S. As you can see in the figure below: Text messages are on the rise (+8 points between 2012 and 2016), while […]. Customer experience MORE
Customer Experience Customer Communications MORE
At the core of all customer experience is communication. Communication helps direct a customer to the right department, helps make a customer feel valued, and helps give context to a product or service. Of course, communication has many facets to it. MORE
Here are some steps you could take to improve your communication with IT support services. Following these tips will not only make improve your communication with your tech support, but also lead to a better relationship with your IT support system. MORE
Surprisingly, few businesses have clued in to the fact that their communication exposes how much they consider the customer on the other end. The significance of aligning your communication and your customer experience is huge. MORE
Communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate and… communicate. MORE
Communication is the skill that we all benefit from. No matter if we’re customer service agents, managers or graphic designers – we all need to communicate to get the job done. You will also learn the parts of communication that you might not pay attention to. Communication MORE
Whilst the importance of COMMUNICATION and COLLABORATION in producing great Customer Experiences may not seem like ‘new news’, I have to say that the absence of both in industries all over the world is quite frankly startling. MORE
So far, we’ve covered three challenges and two solutions that were introduced in Gartner’s recent report, Three Steps to Enrich the Customer Experience with Contextualized Communications : Customer Experience Customer Communications MORE
In the movie 'Love Actually', the chemistry between an Englishman (played by the very dashing Colin Firth) and a Portuguese housekeeper (Lúcia Moniz) was evident yet not having the tools to communicate in each other's language left the pair feeling frustrated and annoyed. This is a guest post by Erna Esa , a Research Associate on the Customer Experience team based in Sydney. MORE
Office communication…the “bull-in-the-china-shop” of every office. The post Why Your Office Communication Sucks! Management communicationThis original article was written by Steve DiGioia. Something so basic that we always seem to forget about. I didn’t know about that, why isn’t there enough staff working today to take care of this rush?, she never said anything about it or why didn’t they tell me to do it that way? How many times have […]. MORE
Important employee Insight: Reasons why leaders communicate poorly. Must read leadership communication checklist via The People Skills Coach™. The post Employee Insight: 12 Reasons Leaders Communicate Poorly | #leadership appeared first on KateNasser.com. Employee Engagement Hot Topics and New Bits Leadership Listening Power People Skills Soft Skills communication emotional intelligence interaction interpersonal skills leaders listening management managers people skills MORE
Keeping to this honest communication can prevent relationships becoming fragile with your customers and managing that trust can go a long way in building customer loyalty. They believe in being upfront using honest communication, and they will show you how. MORE
We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-techniques MORE
Checklist of creepy communication choices to avoid. The post Creepy Communication: Essential Changes to Be Professional | #peopleskills appeared first on KateNasser.com. Does what you say come across as professional? From Kate Nasser, The People Skills Coach™. MORE
The post 5 Ways One-on-One Customer Communication Builds Loyalty appeared first on Customer Experience Consulting. Blog Communications Customer Engagement Customer Experience customer service Featured communication competition customer engagement employee engagement linkedin management MORE
If you ask me, this can be answered in two words: communication enablement. This innovative capability allows businesses to deliver customized communications experiences like never seen before. As a business owner, think about the many processes you can communication-enable. MORE
The post One Piece of Customer Communication that Fails to Delight appeared first on Customer Experience Consulting. Blog Communications Customer Engagement Customer Experience Featured communication customer journey invoices linkedin loyalty relationships touch point touchpoint MORE
Communicate your no in clear, and no uncertain terms. Communicate All Terms and Conditions Upfront. Every company has terms and conditions—the mistake is to expect the fine print to communicate that for you. it needs to be communicated upfront. MORE
Cloud-enabled unified communications and collaboration tools are the new wave, and something that Avaya excels at. I’m still amazed at how fluidly and effortlessly I can communicate with colleagues from around the world, from any device. MORE
Business users want and need customer communications management (CCM) software that allows them to create and modify layouts and templates without help from IT, and without having to learn HTML5 or CSS3. Customer Experience Customer Communications MORE
Best practices Communicating with Customers Customer Service customer service performance Developing People Leadership Marilyn Suttle performance Shifting Moods Customer Service Articles customer service training employee engagement MORE
Both had executive offices that were interior decorated to communicate importance and prestige. In the last few months we have visited the CEO’s of two different companies. Both offices were supported by an administrative assistant that could have written the book on great hosting. MORE
Over the past few weeks since joining Avaya, many people who know me—and others who don’t—have asked me two very specific questions: What is going on in business communications? There are headlines galore about the current status and future of the business communications industry. MORE
Internal communications lose momentum over time. While initial launch communications are strong and creative, ongoing communications may get less and less attention. With the new year underway, this is a good time to take inventory and review your current Service Communications? MORE
I have written many times in the past about the importance of effective communication if an organisation has an intention to deliver consistently better Customer Experiences. Communicating the Customer Experience needs to be continuous, innovative and engaging. MORE
Infectious Communication. Infectious communication is different. Infectious communication happens when you facilitate the means to help your customers engage with, and share these stories. That’s what we mean by infectious communication. MORE
To handle that kind of workload, you need efficiency that comes with certain communication skills. The biggest detriment to the efficiency of a call center is simply using the phone to communicate with customers. 10 ways to improve communication skills. MORE
According to Dimension Data’s 2016 Global Contact Centre Benchmarking Report , phone is rapidly declining in popularity among young customers who are trying to communicate with a business. Instead, they use social media (38.9%), mobile apps (27.2%) and email (12.1%) as a first line of communication. A connected customer experience allows customers to communicate with a business in the way they want. Our world is digital and there’s no getting around it. MORE
Communication Related Topics Wired and Dangerous
JUNE 27, 2016
Both had executive offices that were interior decorated to communicate importance and prestige. In the last few months we have visited the CEO’s of two different companies. Both offices were supported by an administrative assistant that could have written the book on great hosting.
Customer Interactions
APRIL 18, 2016
Recent Survey Discusses What Is and What Should Never Be in CX. NICE Systems and Boston Consulting Group recently published the “NICE BCG 2016 Customer Survey”, placing valuable insights in the light for enterprises finding themselves dazed and confused about the key trends in multi-channel customer experience (CX) today
Kate Nasser
FEBRUARY 7, 2016
The post Outstanding Patient Experience: Create Through Communication | #peopleskills appeared first on KateNasser.com. Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.
360Connext
MARCH 24, 2016
The post 5 Ways One-on-One Customer Communication Builds Loyalty appeared first on Customer Experience Consulting. Blog Communications Customer Engagement Customer Experience customer service Featured communication competition customer engagement employee engagement linkedin management
Who's Your Gladys?
NOVEMBER 11, 2014
Best practices Communicating with Customers Customer Service customer service performance Developing People Leadership Marilyn Suttle performance Shifting Moods Customer Service Articles customer service training employee engagement
Kate Nasser
AUGUST 21, 2016
Don't believe the stereotype that one personality type is a more effective communicator than others. The post Effective Communicator: Extroverts & Introverts Different and Equal appeared first on KateNasser.com. Hot Topics and New Bits People Skills Personality Types communication communicator effective extravert extrovert interaction interpersonal skills introvert Personality Type Soft Skills
Kate Nasser
DECEMBER 5, 2015
Important employee Insight: Reasons why leaders communicate poorly. Must read leadership communication checklist via The People Skills Coach™. The post Employee Insight: 12 Reasons Leaders Communicate Poorly | #leadership appeared first on KateNasser.com. Employee Engagement Hot Topics and New Bits Leadership Listening Power People Skills Soft Skills communication emotional intelligence interaction interpersonal skills leaders listening management managers people skills
360Connext
FEBRUARY 20, 2017
The post One Piece of Customer Communication that Fails to Delight appeared first on Customer Experience Consulting. Blog Communications Customer Engagement Customer Experience Featured communication customer journey invoices linkedin loyalty relationships touch point touchpoint
Provide Support
JANUARY 19, 2017
7 Tips for More Effective Communication with Customers And Coworkers. Strong communication skills have always been critical for career success. In customer service, an ability to communicate clearly and effectively with customers is more than just a nice skill that is desired to have.
LiveChat
MARCH 7, 2016
These hormones immediately influence the normal functioning of your brain , impairing logic, reason, language processing and communication. A good way to do that is by focusing on using positive communication. But creating positive communication with customers is definitely worth it.
Avaya
OCTOBER 21, 2016
Cloud-enabled unified communications and collaboration tools are the new wave, and something that Avaya excels at. I’m still amazed at how fluidly and effortlessly I can communicate with colleagues from around the world, from any device.
Customers That Stick
SEPTEMBER 15, 2014
At the core of all customer experience is communication. Communication helps direct a customer to the right department, helps make a customer feel valued, and helps give context to a product or service. Of course, communication has many facets to it.
Avaya
SEPTEMBER 1, 2016
Over the past few weeks since joining Avaya, many people who know me—and others who don’t—have asked me two very specific questions: What is going on in business communications? There are headlines galore about the current status and future of the business communications industry.
Experience Matters
OCTOBER 27, 2016
consumers prefer to communicate with each other, analyzing their answers to the question, Which method would you most likely use to communicate with your friends? For the past several years, we’ve been examining how U.S. As you can see in the figure below: Text messages are on the rise (+8 points between 2012 and 2016), while […]. Customer experience
Kate Nasser
SEPTEMBER 26, 2015
Checklist of creepy communication choices to avoid. The post Creepy Communication: Essential Changes to Be Professional | #peopleskills appeared first on KateNasser.com. Does what you say come across as professional? From Kate Nasser, The People Skills Coach™.
Amity
NOVEMBER 30, 2016
Communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate and… communicate.
ijgolding
JUNE 21, 2016
I have written many times in the past about the importance of effective communication if an organisation has an intention to deliver consistently better Customer Experiences. Communicating the Customer Experience needs to be continuous, innovative and engaging.
Avaya
NOVEMBER 8, 2016
All of which fit under the term “unified” communications, but how much of it provides YOU with an engaging and collaborative experience? The Avaya Equinox™ Experience , announced at GITEX in October, is our new platform for business communications, and fulfills the long-sought promise of UC.
ijgolding
MARCH 1, 2016
Whilst the importance of COMMUNICATION and COLLABORATION in producing great Customer Experiences may not seem like ‘new news’, I have to say that the absence of both in industries all over the world is quite frankly startling.
Customers That Stick
FEBRUARY 9, 2017
We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-techniques
Topdown
MAY 8, 2017
Customer Experience Customer Communications
Avaya
AUGUST 29, 2016
If you ask me, this can be answered in two words: communication enablement. This innovative capability allows businesses to deliver customized communications experiences like never seen before. As a business owner, think about the many processes you can communication-enable.
Merlin
APRIL 6, 2016
Here are some steps you could take to improve your communication with IT support services. Following these tips will not only make improve your communication with your tech support, but also lead to a better relationship with your IT support system.
Kate Nasser
JUNE 5, 2016
Use people skills smarts and communicate. The post #PeopleSkills Smarts: Communicate or Become Irrelevant appeared first on KateNasser.com. It prevents voids & vacuums of trouble. Latest business leadership tips fr Kate Nasser, The People Skills Coach™.
Up Your Service
FEBRUARY 14, 2016
Internal communications lose momentum over time. While initial launch communications are strong and creative, ongoing communications may get less and less attention. With the new year underway, this is a good time to take inventory and review your current Service Communications?
Win the Customer
FEBRUARY 10, 2014
Millions of words are used each day in customer service communication; three little ones have great power to destroy your customer service experience and should be avoided at all cost. Those who a greater mastery of language and the ability to communicate have greater […]. Communication Customer Service Customer Experience engagement
Customers That Stick
MARCH 27, 2017
We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-techniques
Topdown
JUNE 20, 2016
Business users want and need customer communications management (CCM) software that allows them to create and modify layouts and templates without help from IT, and without having to learn HTML5 or CSS3. Customer Experience Customer Communications
Provide Support
OCTOBER 12, 2016
Words to Avoid in Live Chat Communication. While communicating with customers over live chat there is always a risk to spoil the impression of the conversation by writing something inappropriate. The words you use to communicate can convey a lot of meaning.
Provide Support
JANUARY 27, 2016
Professional But Human Communication in Live Chat: How Not to Sound Like a Robot. In the age when technology rules, natural human communication still matters a lot. The more we apply technology, the more we need human interaction.
Calabrio
JUNE 23, 2016
According to Dimension Data’s 2016 Global Contact Centre Benchmarking Report , phone is rapidly declining in popularity among young customers who are trying to communicate with a business. Instead, they use social media (38.9%), mobile apps (27.2%) and email (12.1%) as a first line of communication. A connected customer experience allows customers to communicate with a business in the way they want. Our world is digital and there’s no getting around it.
Amity
MARCH 18, 2016
Communicate With Customers on Live Chat Services. Providing an excellent customer experience is one of the most important ways to improve retention and profitability in any business. A smart Customer Success strategy should always be set as a priority for any business in today’s market.
Customer Bliss
MAY 26, 2015
Surprisingly, few businesses have clued in to the fact that their communication exposes how much they consider the customer on the other end. The significance of aligning your communication and your customer experience is huge.
Smith+co CX
OCTOBER 13, 2016
Infectious Communication. Infectious communication is different. Infectious communication happens when you facilitate the means to help your customers engage with, and share these stories. That’s what we mean by infectious communication.
Kayako
NOVEMBER 4, 2015
Keeping to this honest communication can prevent relationships becoming fragile with your customers and managing that trust can go a long way in building customer loyalty. They believe in being upfront using honest communication, and they will show you how.
LiveChat
APRIL 7, 2017
Communication is the skill that we all benefit from. No matter if we’re customer service agents, managers or graphic designers – we all need to communicate to get the job done. You will also learn the parts of communication that you might not pay attention to. Communication
Topdown
DECEMBER 10, 2016
So far, we’ve covered three challenges and two solutions that were introduced in Gartner’s recent report, Three Steps to Enrich the Customer Experience with Contextualized Communications : Customer Experience Customer Communications
LiveChat
JULY 30, 2015
To handle that kind of workload, you need efficiency that comes with certain communication skills. The biggest detriment to the efficiency of a call center is simply using the phone to communicate with customers. 10 ways to improve communication skills.
Forrester
OCTOBER 20, 2015
In the movie 'Love Actually', the chemistry between an Englishman (played by the very dashing Colin Firth) and a Portuguese housekeeper (Lúcia Moniz) was evident yet not having the tools to communicate in each other's language left the pair feeling frustrated and annoyed. This is a guest post by Erna Esa , a Research Associate on the Customer Experience team based in Sydney.
360Connext
APRIL 6, 2016
The post Do Your Communication Tactics Undermine Your Intentions? Blog Communications Customer Engagement Customer Experience Featured Opinion accountability communication culture customer complaints customer engagement customer service linkedin restaurant Social Media story travel
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