Communication Related Topics 
Experience Investigators by 360Connext
JUNE 11, 2024
Have you ever wondered how effective communication could revolutionize your organization’s CX initiatives? In this episode, we’ll dissect the critical role of clear communication and the importance of promoting and motivating these initiatives throughout your company.
Comm100
JULY 3, 2024
The post Unlocking Efficient Communication – The Advantages of Chatbots appeared first on Comm100. Comm100’s chatbot platform has you covered. Learn more about how Comm100’s chatbots can revolutionize your customer interactions. You can even test them out for yourself.
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Experience Investigators by 360Connext
DECEMBER 15, 2023
Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!
Comm100
MARCH 20, 2024
In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.
Speaker: David Bard, Principal at VP Product Coaching
Through compelling storytelling and actionable insights, learn to overcome challenges like misaligned objectives, communication breakdowns, and resistance to change. Join us for an enlightening session to empower you to lead your team to greater heights. Explore proven solutions, laying the groundwork for triumphant product launches.
Storyminers
DECEMBER 7, 2020
In “ What We Say And How We Say It Matters More Than Ever ” (and in the accompanying video), you’ll learn about how to frame communications, not as a chore or a pattern. Instead, we’ll remind you how to communicate in profoundly human terms. The post Crucial Communications appeared first on StoryMiners.
Zeisler Consulting
APRIL 30, 2024
Short of that, of course, what’s keeping this company from being better at communicating with me? Short of hiring those new warehouse workers to speed up the process, it’d have been cheaper (probably free ) to simply increase communications. No thanks to the shoe company, I at least had that visibility.
Speaker: Jamie Bernard
You'll learn how to set clear, measurable targets, link them to your product strategy, and effectively communicate progress with stakeholders.
Speaker: Scott Sehlhorst
We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
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Reliable communications are mission critical in today’s business environment. Incorporating integrated communications as a key component is driving high returns. Customers are increasingly selective, and companies compete on the customer experience.
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One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.
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Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.
Forrester reports that closing the loop with customers — communicating with them about their feedback — is the most important thing businesses can do to improve customer relations. And yet, 61% don't have a formal process for closing the loop.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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