article thumbnail

Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Customer-Obsessed Organizations Don’t Stop Talking About CX Organizations that focus on customer experience as part of who they are don’t stop communicating about it. It’s part of their internal communications and employee engagement rhythm. This means communicating often and earnestly. Communicate that pride often!

article thumbnail

[Experience Action Podcast] Cross-Functional Communication

Experience Investigators by 360Connext

Have you ever wondered how effective communication could revolutionize your organization’s CX initiatives? In this episode, we’ll dissect the critical role of clear communication and the importance of promoting and motivating these initiatives throughout your company.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Unlocking Efficient Communication – The Advantages of Chatbots

Comm100

The post Unlocking Efficient Communication – The Advantages of Chatbots appeared first on Comm100. Comm100’s chatbot platform has you covered. Learn more about how Comm100’s chatbots can revolutionize your customer interactions. You can even test them out for yourself.

Chatbots 246
article thumbnail

[Experience Action Podcast] Inclusive Communications and Training

Experience Investigators by 360Connext

We’ll explore the power of visual aids, adaptable communication methods, and the recognition of individual learning styles to craft an environment where every team member feels valued and empowered.

Training 143
article thumbnail

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

Employees and employers are now used to working from anywhere and finally have the collaboration and communication tools to do so. In 2021, these figures increased further, with 79% of respondents using remote working (which includes hybrid home-office working), and 4% trialing it.

article thumbnail

Creating a Custom Zendesk IVR Integration for a Multinational Communications Corporation: A Case Study

BlueOcean

By developing a custom Zendesk IVR integration for a global communications leader, Blue Ocean eliminated manual data entry, reducing average handle time by 53 seconds and boosting customer satisfaction ratings by 34%. Ready to reduce your call handle times and boost customer satisfaction?

article thumbnail

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

eglobalis

Leaders who encourage cross-functional communication ensure their service teams have the full context of client interactions, which can reveal additional opportunities to exceed expectations. Tailoring interactions—from language choice to communication frequency—demonstrates an understanding of the client’s unique preferences and personality.

article thumbnail

4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Including how to lean into partnering with your internal communications team to create a transparent, authentic, and connected employee experience. 🤖 AI in Action: Discover practical, responsible ways to harness AI for HR, communications, and workforce engagement. . Save your spot today!

article thumbnail

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Incorporating integrated communications as a key component is driving high returns. Customers are increasingly selective, and companies compete on the customer experience.

article thumbnail

Exceptional Experiences for Employees and Customers

One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.

article thumbnail

Customer Context at the Speed of the Conversation

Reliable communications are mission critical - leading companies are tapping into cloud technology by moving to an omnichannel contact center that lowers costs, plus streamlines IT support processes and the management of hosted software and infrastructure.

article thumbnail

How to Close the Loop with Customers [E-guide]

Forrester reports that closing the loop with customers — communicating with them about their feedback — is the most important thing businesses can do to improve customer relations. And yet, 61% don't have a formal process for closing the loop.

article thumbnail

How To Speak The Language Of Financial Success In Product Management

Speaker: Jamie Bernard

You'll learn how to set clear, measurable targets, link them to your product strategy, and effectively communicate progress with stakeholders.

article thumbnail

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

article thumbnail

Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.