Communicating What Matters Most!

Wired and Dangerous

Both had executive offices that were interior decorated to communicate importance and prestige. In the last few months we have visited the CEO’s of two different companies. Both offices were supported by an administrative assistant that could have written the book on great hosting.

Communication Breakdown

Customer Interactions

Recent Survey Discusses What Is and What Should Never Be in CX. NICE Systems and Boston Consulting Group recently published the “NICE BCG 2016 Customer Survey”, placing valuable insights in the light for enterprises finding themselves dazed and confused about the key trends in multi-channel customer experience (CX) today

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Outstanding Patient Experience: Create Through Communication | #peopleskills

Kate Nasser

The post Outstanding Patient Experience: Create Through Communication | #peopleskills appeared first on KateNasser.com. Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™.

5 Ways One-on-One Customer Communication Builds Loyalty

360Connext

The post 5 Ways One-on-One Customer Communication Builds Loyalty appeared first on Customer Experience Consulting. Blog Communications Customer Engagement Customer Experience customer service Featured communication competition customer engagement employee engagement linkedin management

Are Your Communications to Employees Thoughtful or Thoughtless?

Who's Your Gladys?

Best practices Communicating with Customers Customer Service customer service performance Developing People Leadership Marilyn Suttle performance Shifting Moods Customer Service Articles customer service training employee engagement

Effective Communicator: Extroverts & Introverts Different and Equal

Kate Nasser

Don't believe the stereotype that one personality type is a more effective communicator than others. The post Effective Communicator: Extroverts & Introverts Different and Equal appeared first on KateNasser.com. Hot Topics and New Bits People Skills Personality Types communication communicator effective extravert extrovert interaction interpersonal skills introvert Personality Type Soft Skills

Employee Insight: 12 Reasons Leaders Communicate Poorly | #leadership

Kate Nasser

Important employee Insight: Reasons why leaders communicate poorly. Must read leadership communication checklist via The People Skills Coach™. The post Employee Insight: 12 Reasons Leaders Communicate Poorly | #leadership appeared first on KateNasser.com. Employee Engagement Hot Topics and New Bits Leadership Listening Power People Skills Soft Skills communication emotional intelligence interaction interpersonal skills leaders listening management managers people skills

7 Tips for More Effective Communication with Customers And Coworkers

Provide Support

7 Tips for More Effective Communication with Customers And Coworkers. Strong communication skills have always been critical for career success. In customer service, an ability to communicate clearly and effectively with customers is more than just a nice skill that is desired to have.

Heads in the Cloud: Digital Natives and Unified Communications

Avaya

Cloud-enabled unified communications and collaboration tools are the new wave, and something that Avaya excels at. I’m still amazed at how fluidly and effortlessly I can communicate with colleagues from around the world, from any device.

How to Use Positive Communication in Customer Service

LiveChat

These hormones immediately influence the normal functioning of your brain , impairing logic, reason, language processing and communication. A good way to do that is by focusing on using positive communication. But creating positive communication with customers is definitely worth it.

A Quick Customer-Facing Communication Checklist

Customers That Stick

At the core of all customer experience is communication. Communication helps direct a customer to the right department, helps make a customer feel valued, and helps give context to a product or service. Of course, communication has many facets to it.

Creepy Communication: Essential Changes to Be Professional | #peopleskills

Kate Nasser

Checklist of creepy communication choices to avoid. The post Creepy Communication: Essential Changes to Be Professional | #peopleskills appeared first on KateNasser.com. Does what you say come across as professional? From Kate Nasser, The People Skills Coach™.

What is Happening in the Business Communications Space?

Avaya

Over the past few weeks since joining Avaya, many people who know me—and others who don’t—have asked me two very specific questions: What is going on in business communications? There are headlines galore about the current status and future of the business communications industry.

The Changing Pattern of Consumer Communications

Experience Matters

consumers prefer to communicate with each other, analyzing their answers to the question, Which method would you most likely use to communicate with your friends? For the past several years, we’ve been examining how U.S. As you can see in the figure below: Text messages are on the rise (+8 points between 2012 and 2016), while […]. Customer experience

Customer Success Battle Scars: Communicate, Communicate, Communicate

Amity

Communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate and… communicate.

The Power of Proactive Customer Communication

Customers That Stick

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-techniques

Younified Communications—it Really is All About YOU!

Avaya

All of which fit under the term “unified” communications, but how much of it provides YOU with an engaging and collaborative experience? The Avaya Equinox™ Experience , announced at GITEX in October, is our new platform for business communications, and fulfills the long-sought promise of UC.

Communication, communication, communication! Why you cannot ‘over’ communicate when it comes to Customer Experience

ijgolding

I have written many times in the past about the importance of effective communication if an organisation has an intention to deliver consistently better Customer Experiences. Communicating the Customer Experience needs to be continuous, innovative and engaging.

Communication & collaboration: essential ingredients for all great Customer Experiences

ijgolding

Whilst the importance of COMMUNICATION and COLLABORATION in producing great Customer Experiences may not seem like ‘new news’, I have to say that the absence of both in industries all over the world is quite frankly startling.

Customer Communications Management and the Rise of Chatbots

Topdown

Customer Experience Customer Communications

#PeopleSkills Smarts: Communicate or Become Irrelevant

Kate Nasser

Use people skills smarts and communicate. The post #PeopleSkills Smarts: Communicate or Become Irrelevant appeared first on KateNasser.com. It prevents voids & vacuums of trouble. Latest business leadership tips fr Kate Nasser, The People Skills Coach™.

The Key to Communication Enablement for Smart Business Applications

Avaya

If you ask me, this can be answered in two words: communication enablement. This innovative capability allows businesses to deliver customized communications experiences like never seen before. As a business owner, think about the many processes you can communication-enable.

Communication: The Most Important Skill in Customer Service

Customers That Stick

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-techniques

How to Communicate Properly with your IT Support Provider

Merlin

Here are some steps you could take to improve your communication with IT support services. Following these tips will not only make improve your communication with your tech support, but also lead to a better relationship with your IT support system.

How Effective are Your Service Communications? Take Another Look!

Up Your Service

Internal communications lose momentum over time. While initial launch communications are strong and creative, ongoing communications may get less and less attention. With the new year underway, this is a good time to take inventory and review your current Service Communications?

One Piece of Customer Communication that Fails to Delight

360Connext

The post One Piece of Customer Communication that Fails to Delight appeared first on Customer Experience Consulting. Blog Communications Customer Engagement Customer Experience Featured communication customer journey invoices linkedin loyalty relationships touch point touchpoint

3 Words to Avoid for Better Customer Service Communication

Win the Customer

Millions of words are used each day in customer service communication; three little ones have great power to destroy your customer service experience and should be avoided at all cost. Those who a greater mastery of language and the ability to communicate have greater […]. Communication Customer Service Customer Experience engagement

Customer Communications Management Designed for Business Users

Topdown

Business users want and need customer communications management (CCM) software that allows them to create and modify layouts and templates without help from IT, and without having to learn HTML5 or CSS3. Customer Experience Customer Communications

The Words to Avoid in Live Chat Communication

Provide Support

Words to Avoid in Live Chat Communication. While communicating with customers over live chat there is always a risk to spoil the impression of the conversation by writing something inappropriate. The words you use to communicate can convey a lot of meaning.

Professional But Human Communication in Live Chat: How Not to Sound Like a Robot

Provide Support

Professional But Human Communication in Live Chat: How Not to Sound Like a Robot. In the age when technology rules, natural human communication still matters a lot. The more we apply technology, the more we need human interaction.

The Secrets of Customer Retention & Communication in E-Commerce

Amity

Communicate With Customers on Live Chat Services. Providing an excellent customer experience is one of the most important ways to improve retention and profitability in any business. A smart Customer Success strategy should always be set as a priority for any business in today’s market.

Communication is key for any relationship.

Forrester

In the movie 'Love Actually', the chemistry between an Englishman (played by the very dashing Colin Firth) and a Portuguese housekeeper (Lúcia Moniz) was evident yet not having the tools to communicate in each other's language left the pair feeling frustrated and annoyed. This is a guest post by Erna Esa , a Research Associate on the Customer Experience team based in Sydney.

Evaluate the Personality of Your Communication

Customer Bliss

Surprisingly, few businesses have clued in to the fact that their communication exposes how much they consider the customer on the other end. The significance of aligning your communication and your customer experience is huge.

Communication — Essential to Creating and Sustaining a Customer-Centric Culture 

ijgolding

If you have an aspiration to lead or be part of a sustainably customer centric organisation, then you must master the art of COMMUNICATION! “If Communication is such a vital component – the more creative and inventive you are in getting the message across, the better!”.

Infectious Communication

Smith+co CX

Infectious Communication. Infectious communication is different. Infectious communication happens when you facilitate the means to help your customers engage with, and share these stories. That’s what we mean by infectious communication.

Communication Quotes to Help You Develop Your Skills

LiveChat

Communication is the skill that we all benefit from. No matter if we’re customer service agents, managers or graphic designers – we all need to communicate to get the job done. You will also learn the parts of communication that you might not pay attention to. Communication

Join the webinar: Weathering the storm of crisis communications

Kayako

Keeping to this honest communication can prevent relationships becoming fragile with your customers and managing that trust can go a long way in building customer loyalty. They believe in being upfront using honest communication, and they will show you how.

Contextualized Customer Communications (Part 3): Integrate Solutions

Topdown

So far, we’ve covered three challenges and two solutions that were introduced in Gartner’s recent report, Three Steps to Enrich the Customer Experience with Contextualized Communications : Customer Experience Customer Communications

Improve communication skills: speedy and efficient customer service

LiveChat

To handle that kind of workload, you need efficiency that comes with certain communication skills. The biggest detriment to the efficiency of a call center is simply using the phone to communicate with customers. 10 ways to improve communication skills.

Do Your Communication Tactics Undermine Your Intentions?

360Connext

The post Do Your Communication Tactics Undermine Your Intentions? Blog Communications Customer Engagement Customer Experience Featured Opinion accountability communication culture customer complaints customer engagement customer service linkedin restaurant Social Media story travel