Use people skills smarts and communicate. The post #PeopleSkills Smarts: Communicate or Become Irrelevant appeared first on KateNasser.com. It prevents voids & vacuums of trouble. Latest business leadership tips fr Kate Nasser, The People Skills Coach™. MORE
This discussion of communication continues with four more principles common to successful contact centers. Develop Formal and Informal Channels of Communication. Effective leaders cultivate both formal and informal channels of communication. MORE
Customer Experience Customer Communications INTOUCH MORE
Forrester VP and Principal Analyst Craig Le Clair ( @CSLeClair ) made some predictions about customer communications management (CCM) in The Future of CCM: Communications-As-A-Service. Customer Experience Customer Communications MORE
7 Tips for More Effective Communication with Customers And Coworkers. Strong communication skills have always been critical for career success. In customer service, an ability to communicate clearly and effectively with customers is more than just a nice skill that is desired to have. MORE
Forrester recently established the correlation between clear customer communications and increasing revenue. In customer communications management (CCM), ensuring customer satisfaction means prioritizing readability, or the ease with which readers can understand written text. MORE
Millions of words are used each day in customer service communication; three little ones have great power to destroy your customer service experience and should be avoided at all cost. Those who a greater mastery of language and the ability to communicate have greater […]. Communication Customer Service Customer Experience engagement MORE
Recent Survey Discusses What Is and What Should Never Be in CX. NICE Systems and Boston Consulting Group recently published the “NICE BCG 2016 Customer Survey”, placing valuable insights in the light for enterprises finding themselves dazed and confused about the key trends in multi-channel customer experience (CX) today MORE
Communication creates meaning and direction for people. When good communication is lacking, the symptoms are predictable: conflicting objectives, unclear values, misunderstandings, lack of coordination, confusion, low morale and people doing the bare minimum required. MORE
The post Outstanding Patient Experience: Create Through Communication | #peopleskills appeared first on KateNasser.com. Answering questions clearly helps create an outstanding patient experience. Have you taught everyone how to do this? Tips fr The People Skills Coach™. MORE
All of which fit under the term “unified” communications, but how much of it provides YOU with an engaging and collaborative experience? The Avaya Equinox™ Experience , announced at GITEX in October, is our new platform for business communications, and fulfills the long-sought promise of UC. MORE
These hormones immediately influence the normal functioning of your brain , impairing logic, reason, language processing and communication. A good way to do that is by focusing on using positive communication. But creating positive communication with customers is definitely worth it. MORE
Don't believe the stereotype that one personality type is a more effective communicator than others. The post Effective Communicator: Extroverts & Introverts Different and Equal appeared first on KateNasser.com. Hot Topics and New Bits People Skills Personality Types communication communicator effective extravert extrovert interaction interpersonal skills introvert Personality Type Soft Skills MORE
consumers prefer to communicate with each other, analyzing their answers to the question, Which method would you most likely use to communicate with your friends? For the past several years, we’ve been examining how U.S. As you can see in the figure below: Text messages are on the rise (+8 points between 2012 and 2016), while […]. Customer experience MORE
Customer Experience Customer Communications MORE
At the core of all customer experience is communication. Communication helps direct a customer to the right department, helps make a customer feel valued, and helps give context to a product or service. Of course, communication has many facets to it. MORE
As Hurricane Harvey approaches the coast of Texas, Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. MORE
Good internal communication can make a big difference for any company. A failure of communication can cause projects to fail, increase costs, and can contribute to an atmosphere of discontent among your staff. communication employee experience management MORE
As customer communications management (CCM) continues to modernize and expand in scope, taking its place among other customer experience (CX) technologies, we periodically update our CX & CCM Glossary. Customer Experience Customer Communications MORE
Here are some steps you could take to improve your communication with IT support services. Following these tips will not only make improve your communication with your tech support, but also lead to a better relationship with your IT support system. MORE
Effective communication is the lifeblood of any relationship, whether it’s between individuals, informal groups, within companies, between leaders and the people they govern, and, of course, between companies and their customers. Have you worked hard on your communications? MORE
Communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate and… communicate. MORE
Email marketing is the digital equivalent of direct-mail marketing and in spite of social media’s recent rise in the marketing and communications department , it continues to produce results. Communication Channels automated emails click intelligence email email communication targeted emails MORE
Whilst the importance of COMMUNICATION and COLLABORATION in producing great Customer Experiences may not seem like ‘new news’, I have to say that the absence of both in industries all over the world is quite frankly startling. MORE
The first step is to realize is that you’re probably not as good at communicating by email as you thought. Participants had to communicate by voice or by email. In both forms of communication they estimated about 80% of recipients would understand correctly. MORE
Office communication…the “bull-in-the-china-shop” of every office. The post Why Your Office Communication Sucks! Management communicationThis original article was written by Steve DiGioia. Something so basic that we always seem to forget about. I didn’t know about that, why isn’t there enough staff working today to take care of this rush?, she never said anything about it or why didn’t they tell me to do it that way? How many times have […]. MORE
Call Center Contact Center Customer Access Strategy Customer Service Leadership Multi-channel Support Videos Brad Cleveland customer access customer access strategy leadership multichannel MORE
Important employee Insight: Reasons why leaders communicate poorly. Must read leadership communication checklist via The People Skills Coach™. The post Employee Insight: 12 Reasons Leaders Communicate Poorly | #leadership appeared first on KateNasser.com. Employee Engagement Hot Topics and New Bits Leadership Listening Power People Skills Soft Skills communication emotional intelligence interaction interpersonal skills leaders listening management managers people skills MORE
We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-techniques MORE
Checklist of creepy communication choices to avoid. The post Creepy Communication: Essential Changes to Be Professional | #peopleskills appeared first on KateNasser.com. Does what you say come across as professional? From Kate Nasser, The People Skills Coach™. MORE
The post 5 Ways One-on-One Customer Communication Builds Loyalty appeared first on Customer Experience Consulting. Blog Communications Customer Engagement Customer Experience customer service Featured communication competition customer engagement employee engagement linkedin management MORE
If you ask me, this can be answered in two words: communication enablement. This innovative capability allows businesses to deliver customized communications experiences like never seen before. As a business owner, think about the many processes you can communication-enable. MORE
The post One Piece of Customer Communication that Fails to Delight appeared first on Customer Experience Consulting. Blog Communications Customer Engagement Customer Experience Featured communication customer journey invoices linkedin loyalty relationships touch point touchpoint MORE
Communicate your no in clear, and no uncertain terms. Communicate All Terms and Conditions Upfront. Every company has terms and conditions—the mistake is to expect the fine print to communicate that for you. it needs to be communicated upfront. MORE
Cloud-enabled unified communications and collaboration tools are the new wave, and something that Avaya excels at. I’m still amazed at how fluidly and effortlessly I can communicate with colleagues from around the world, from any device. MORE
Best practices Communicating with Customers Customer Service customer service performance Developing People Leadership Marilyn Suttle performance Shifting Moods Customer Service Articles customer service training employee engagement MORE
Both had executive offices that were interior decorated to communicate importance and prestige. In the last few months we have visited the CEO’s of two different companies. Both offices were supported by an administrative assistant that could have written the book on great hosting. MORE
Call Center Contact Center Customer Access Strategy Customer Experience Customer Relationships Customer Service Videos Brad Cleveland customer access customer access strategy customer experience MORE
Over the past few weeks since joining Avaya, many people who know me—and others who don’t—have asked me two very specific questions: What is going on in business communications? There are headlines galore about the current status and future of the business communications industry. MORE
I have written many times in the past about the importance of effective communication if an organisation has an intention to deliver consistently better Customer Experiences. Communicating the Customer Experience needs to be continuous, innovative and engaging. MORE
Communication Related Topics Topdown
SEPTEMBER 18, 2017
As customer communications management (CCM) continues to modernize and expand in scope, taking its place among other customer experience (CX) technologies, we periodically update our CX & CCM Glossary. Customer Experience Customer Communications
Wired and Dangerous
JUNE 27, 2016
Both had executive offices that were interior decorated to communicate importance and prestige. In the last few months we have visited the CEO’s of two different companies. Both offices were supported by an administrative assistant that could have written the book on great hosting.
Brad Cleveland
JANUARY 5, 2017
This discussion of communication continues with four more principles common to successful contact centers. Develop Formal and Informal Channels of Communication. Effective leaders cultivate both formal and informal channels of communication.
Customer Interactions
APRIL 18, 2016
Recent Survey Discusses What Is and What Should Never Be in CX. NICE Systems and Boston Consulting Group recently published the “NICE BCG 2016 Customer Survey”, placing valuable insights in the light for enterprises finding themselves dazed and confused about the key trends in multi-channel customer experience (CX) today
Beyond Philosophy
SEPTEMBER 11, 2017
Effective communication is the lifeblood of any relationship, whether it’s between individuals, informal groups, within companies, between leaders and the people they govern, and, of course, between companies and their customers. Have you worked hard on your communications?
360Connext
MARCH 24, 2016
The post 5 Ways One-on-One Customer Communication Builds Loyalty appeared first on Customer Experience Consulting. Blog Communications Customer Engagement Customer Experience customer service Featured communication competition customer engagement employee engagement linkedin management
Topdown
SEPTEMBER 7, 2017
Forrester VP and Principal Analyst Craig Le Clair ( @CSLeClair ) made some predictions about customer communications management (CCM) in The Future of CCM: Communications-As-A-Service. Customer Experience Customer Communications
Who's Your Gladys?
NOVEMBER 11, 2014
Best practices Communicating with Customers Customer Service customer service performance Developing People Leadership Marilyn Suttle performance Shifting Moods Customer Service Articles customer service training employee engagement
ijgolding
AUGUST 13, 2017
Email marketing is the digital equivalent of direct-mail marketing and in spite of social media’s recent rise in the marketing and communications department , it continues to produce results. Communication Channels automated emails click intelligence email email communication targeted emails
Steve DiGioia
JULY 17, 2015
Office communication…the “bull-in-the-china-shop” of every office. The post Why Your Office Communication Sucks! Management communicationThis original article was written by Steve DiGioia. Something so basic that we always seem to forget about. I didn’t know about that, why isn’t there enough staff working today to take care of this rush?, she never said anything about it or why didn’t they tell me to do it that way? How many times have […].
Comm100
DECEMBER 8, 2016
Communicate your no in clear, and no uncertain terms. Communicate All Terms and Conditions Upfront. Every company has terms and conditions—the mistake is to expect the fine print to communicate that for you. it needs to be communicated upfront.
Kate Nasser
AUGUST 21, 2016
Don't believe the stereotype that one personality type is a more effective communicator than others. The post Effective Communicator: Extroverts & Introverts Different and Equal appeared first on KateNasser.com. Hot Topics and New Bits People Skills Personality Types communication communicator effective extravert extrovert interaction interpersonal skills introvert Personality Type Soft Skills
Kate Nasser
DECEMBER 5, 2015
Important employee Insight: Reasons why leaders communicate poorly. Must read leadership communication checklist via The People Skills Coach™. The post Employee Insight: 12 Reasons Leaders Communicate Poorly | #leadership appeared first on KateNasser.com. Employee Engagement Hot Topics and New Bits Leadership Listening Power People Skills Soft Skills communication emotional intelligence interaction interpersonal skills leaders listening management managers people skills
Provide Support
JANUARY 19, 2017
7 Tips for More Effective Communication with Customers And Coworkers. Strong communication skills have always been critical for career success. In customer service, an ability to communicate clearly and effectively with customers is more than just a nice skill that is desired to have.
360Connext
FEBRUARY 20, 2017
The post One Piece of Customer Communication that Fails to Delight appeared first on Customer Experience Consulting. Blog Communications Customer Engagement Customer Experience Featured communication customer journey invoices linkedin loyalty relationships touch point touchpoint
Topdown
JUNE 16, 2017
Customer Experience Customer Communications INTOUCH
LiveChat
MARCH 7, 2016
These hormones immediately influence the normal functioning of your brain , impairing logic, reason, language processing and communication. A good way to do that is by focusing on using positive communication. But creating positive communication with customers is definitely worth it.
Customers That Stick
SEPTEMBER 15, 2014
At the core of all customer experience is communication. Communication helps direct a customer to the right department, helps make a customer feel valued, and helps give context to a product or service. Of course, communication has many facets to it.
Avaya
OCTOBER 21, 2016
Cloud-enabled unified communications and collaboration tools are the new wave, and something that Avaya excels at. I’m still amazed at how fluidly and effortlessly I can communicate with colleagues from around the world, from any device.
Kate Nasser
SEPTEMBER 26, 2015
Checklist of creepy communication choices to avoid. The post Creepy Communication: Essential Changes to Be Professional | #peopleskills appeared first on KateNasser.com. Does what you say come across as professional? From Kate Nasser, The People Skills Coach™.
Avaya
SEPTEMBER 1, 2016
Over the past few weeks since joining Avaya, many people who know me—and others who don’t—have asked me two very specific questions: What is going on in business communications? There are headlines galore about the current status and future of the business communications industry.
Topdown
AUGUST 24, 2017
Forrester recently established the correlation between clear customer communications and increasing revenue. In customer communications management (CCM), ensuring customer satisfaction means prioritizing readability, or the ease with which readers can understand written text.
Experience Matters
OCTOBER 27, 2016
consumers prefer to communicate with each other, analyzing their answers to the question, Which method would you most likely use to communicate with your friends? For the past several years, we’ve been examining how U.S. As you can see in the figure below: Text messages are on the rise (+8 points between 2012 and 2016), while […]. Customer experience
Brad Cleveland
JUNE 15, 2016
Call Center Contact Center Customer Access Strategy Customer Experience Customer Relationships Customer Service Videos Brad Cleveland customer access customer access strategy customer experience
Avaya
AUGUST 25, 2017
As Hurricane Harvey approaches the coast of Texas, Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes.
ijgolding
JUNE 21, 2016
I have written many times in the past about the importance of effective communication if an organisation has an intention to deliver consistently better Customer Experiences. Communicating the Customer Experience needs to be continuous, innovative and engaging.
ijgolding
MARCH 1, 2016
Whilst the importance of COMMUNICATION and COLLABORATION in producing great Customer Experiences may not seem like ‘new news’, I have to say that the absence of both in industries all over the world is quite frankly startling.
Amity
NOVEMBER 30, 2016
Communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate and… communicate.
Brad Cleveland
JULY 7, 2015
Call Center Contact Center Customer Access Strategy Customer Service Leadership Multi-channel Support Videos Brad Cleveland customer access customer access strategy leadership multichannel
Avaya
NOVEMBER 8, 2016
All of which fit under the term “unified” communications, but how much of it provides YOU with an engaging and collaborative experience? The Avaya Equinox™ Experience , announced at GITEX in October, is our new platform for business communications, and fulfills the long-sought promise of UC.
CX Journey
SEPTEMBER 21, 2017
Good internal communication can make a big difference for any company. A failure of communication can cause projects to fail, increase costs, and can contribute to an atmosphere of discontent among your staff. communication employee experience management
Customers That Stick
FEBRUARY 9, 2017
We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. customer-service-techniques
Kate Nasser
JUNE 5, 2016
Use people skills smarts and communicate. The post #PeopleSkills Smarts: Communicate or Become Irrelevant appeared first on KateNasser.com. It prevents voids & vacuums of trouble. Latest business leadership tips fr Kate Nasser, The People Skills Coach™.
Avaya
AUGUST 29, 2016
If you ask me, this can be answered in two words: communication enablement. This innovative capability allows businesses to deliver customized communications experiences like never seen before. As a business owner, think about the many processes you can communication-enable.
Merlin
APRIL 6, 2016
Here are some steps you could take to improve your communication with IT support services. Following these tips will not only make improve your communication with your tech support, but also lead to a better relationship with your IT support system.
Win the Customer
FEBRUARY 10, 2014
Millions of words are used each day in customer service communication; three little ones have great power to destroy your customer service experience and should be avoided at all cost. Those who a greater mastery of language and the ability to communicate have greater […]. Communication Customer Service Customer Experience engagement
Topdown
MAY 8, 2017
Customer Experience Customer Communications
INDUSTRY INSIGHTS YOUR PEERS ARE READING
17 
Let's personalize your content