C3Centricity

MARCH 15, 2018

Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data.

Data 319

Data Analysis Connections Consumers 319

CX Journey

DECEMBER 13, 2017

Image courtesy of Pixabay "Data is just data until you do something with it," right? Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards).

Data 140

Data ROI Customer Experience Professionals Financial 140

Customer Bliss

JUNE 1, 2017

Real-time data is a problem for customer experience. Here’s a relevant pull quote: “We live in a right-now economy, and deriving real-time insights and acting on customer data has never been more important for organizations to succeed,” said Billy Bosworth, CEO at DataStax. “We

Data 225

Data Tools Strategy Report 225

MaritzCX

MAY 30, 2018

Now that Summer is in full swing, many eyes are looking forward to another season of America’s Pastime, BASEBALL! As a baseball fan myself, I follow the team of my childhood, the 1992 and 1993 World Series Champions, the Toronto Blue Jays.

Data 192

Data Retail 192

Advertisement

Data Sources; Organizations Likely Missing. In this era of big data, we collect information from more sources than ever. But having access to data and effectively utilizing that data are two. the noise by simply relying on data points they are most comfortable.

Report

West Monroe

JUNE 11, 2018

In the world of big data and predictive analytics the standard approach for gathering and analyzing data follows the CRISP-DM approach. Once documented, a variety of sketching techniques could be used to provide context for the users regarding how the data space might be designed.

Meeting 56

Meeting Data Groups Analysis 56

Bob Hayes

FEBRUARY 15, 2016

In our study of data scientists, we found that only about a third of them possessed skills needed to handle big and distributed data. These results are in line with findings from other studies that find that data scientists typically analyze small data sets.

Data 81

Data Study Report Survey 81

Smarter CX

FEBRUARY 6, 2018

The SmarterCX team recently asked consumers how they feel about artificial intelligence and data personalization, and the line between creepy and convenient interactions. Here’s the advice they shared about using data personalization responsibly. CX today is being driven by data.

Data 90

Data Analysis Trends Brands 90

Calabrio

MAY 3, 2016

When it comes to making operations more efficient, most executives know they need to leverage data to identify areas of improvement. Data collection and storage is manageable, but executives can easily find themselves with a mountain of information and more questions than answers.

Data 169

Data Analysis Contact Center Training 169

Advertisement

2 1 3 For all three of the above metrics, it’s important when forecasting to: • Leverage real-time and historical data, from a time span as short as a few weeks. to as long as one year depending upon your needs and the data available to you.

Contact Center

inContact

JULY 12, 2016

The key to unlocking this power is the insight provided by data analytics. There are three primary points to cover when selling the value of data insights to the C-suite: Outline the functionality and benefits of using analytics.

Data 169

Data Tools Return on Investment Contact Center 169

Bob Hayes

MAY 7, 2018

By applying data science principles to understanding the research behind the NPS, however, we see that the NPS claims have three serious problems. But there are other, better approaches to summarizing data, including: Mean Scores: This is the arithmetic average of the set of responses.

NPS 73

NPS Data Net Promoter Score Loyalty 73

CX Journey

MAY 2, 2017

Image courtesy of ARMLE Are you taking action on your customer data? The Future is Now: Take Your Customer Data to the Next Level Two Major Flaws of Your Customer Listening Efforts It's a problem. Ensure that you have multiple streams/types of data for more-robust analysis.

Data 154

Data Infographics Effort Score Consumers 154

Helen Dewdney

MAY 25, 2018

Britain’s personal data watchdog has failed to collect millions in fines for breaches of the Data Protection Act (DPA). Last year (2017/18) £21,299,976 was raised in data protection fees income. The projected data protection fee income for this year (i.e.

Data 71

Data Policies Financial Guidelines 71

Advertisement

And it’s true: the report data also shows that call volume. By asking the right questions and looking for answers in customer interaction data, companies can uncover. CUSTOMER DATA AVAILABLE AT THE TIME OF THE REQUEST. 10 % data-driven.

Contact Center

Bob Hayes

FEBRUARY 5, 2018

Data science methods and related tools (i.g., Business professionals are relying heavily on the practice of data science to answer important questions to improve how they manage customer relationships. This proactive approach to customer churn necessarily relies on the analysis of data.

Data 100

Data Customer Success Analysis Customer relationships 100

Bob Hayes

FEBRUARY 8, 2016

While data scientists have many resources in their tool belt, our research shows that proficiency with data mining and visualization tools consistently ranks as one of the most important skills in determining project success. We used two methods to rank data science skills.

Data 83

Data Tools Infographics Resources 83

Bob Hayes

NOVEMBER 5, 2017

A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. machine learning, data science, data integration, data platforms, in-depth studies).

Data 105

Data Competitive Advantage Study Customer Insights 105

Amity

JANUARY 22, 2018

The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation ever. The GDPR’s primary goal is to protect and empower all European Union citizens’ data privacy.

Data 99

Data Customer Success Customers Company 99

Bob Hayes

OCTOBER 12, 2015

The role of data and analytics in business continues to grow. To make sense of their plethora of data, businesses are looking to data scientists for help. Job site, indeed.com, shows a continued growth in "data scientist" positions. Assessing Proficiency in Data Skills.

Data 83

Data Healthcare Industry Study 83

Vision Critical

JULY 28, 2016

The following is an excerpt from the e-book Big Data and Beyond. The big data hype is officially dead. In 2015, the analyst firm Gartner dropped big data from its Hype Cycle for Emerging Technologies report. The rise of big data. The big drawback of big data.

Data 180

Data Customer Experience Entertainment Social Media 180

360Connext

DECEMBER 22, 2014

It’s vital to use real-life situations and analysis to determine what ACTIONS to take on those data insights if you want to work through your toughest customer experience issues. More Posts - Website Follow Me: The post What’s Missing from your Data Insights?

Data 155

Data Analysis Social Media Consulting 155

Magellan Solutions

JANUARY 12, 2018

Data mining is one of the most powerful tools that every business needs today. It is the process of computing and analyzing large sets of data to get new ones and different patterns. It is not exactly what the term implies because many researchers have denied calling it “data mining”.

Data 64

Data Strategy Retail Sales 64

Smarter CX

MAY 11, 2018

In today’s world, CX boils down to avoiding a tradeoff between usability and data security. AI and big data analyses help companies keep things targeted by providing personal offers and products. Managing customer profile data. Data Customer Experience

Data 60

Data Social Media Policies Consumers 60

Customer Bliss

APRIL 27, 2017

Omnichannel and the rapid scale of Big Data . megabytes of new data will be created for every person on the planet every second. If you do the full math on that, the total volume of data globally in 2020 might be around 44 zettabytes. Now we know the rapid scale of Big Data.

omnichannel 192

omnichannel Data Airlines Social Media 192

Bob Hayes

SEPTEMBER 18, 2017

Customer professionals lack proficiency in, or access to, three important data science skills: programming, mathematics, statistics. Data were collected from January to March 2017. One way they are trying to get ahead is through the application of analytics on their data.

Data 128

Data Loyalty Competitive Advantage Government 128

Forrester's Customer Insights

MARCH 8, 2017

The new data economy isn't about data; it is about insights. A growing number of companies recognize the opportunity their data provides, and they take that data to market: 1/3 of firms report commercializing data or sharing it for revenue with partners or customers.

Data 48

Data Report Retail Trends 48

Customer Bliss

JUNE 23, 2016

I talk often about customer experience , but recently I’ve heard from some followers that they’d like a bit more on customer retention. The first thing to understand about customer retention is that obviously it comes straight from customer experience.

Customer Retention 193

Customer Retention Data ROI Strategy 193

Bob Hayes

FEBRUARY 24, 2016

I was invited by IBM as a guest to share some insights from the perspective of a data scientist. Data science is about extracting insights from data. The platform allows programmers to can get access to any of the data sets via an API to help them develop products.

Data 76

Data Conference Travel Technology 76

Provide Support

DECEMBER 12, 2017

5 Ways Big Data Will Improve Customer Service. In such circumstances, companies are eager to find better methods to analyze customer service and this is exactly where data science steps in. In this article, we will show you 5 ways how big data improves customer service.(.).

Data 82

Data Trends Study Customer Service 82

Provide Support

AUGUST 22, 2017

Tips for collecting customer data. Articles collecting customer data customer data customer data managementCustomers are putting a great deal of faith in you, when they’re telling you personal information.

Data 71

Data Tips Company Customers 71

Forrester's Customer Insights

JUNE 5, 2018

Nearly all firms want to do more with data science. However, executives and data scientists alike are frustrated by the difficulty of turning new initiatives into business impact at scale.

Data 41

Data 41

Beyond Philosophy

SEPTEMBER 28, 2016

That was over two years ago—ironically around the same time as the Yahoo Data breach. Later, when Yahoo account holders think of the brand, they will remember feeling afraid, angry and disappointed that it lost their data to hackers, where it ended up on the black market.

Data 114

Data Brands Sales Loyalty 114

Bob Hayes

FEBRUARY 1, 2016

In our Big Data world , we are awash in data. Volume, Velocity and Variety) represent significant hurdles to businesses in their race to extract value from their data. The Meaning of Your Data. Data are more than a string of numbers. Ensuring your data represents something meaningful to your business is essential to finding value from your data. The meaning of numbers is about the veracity of your data.

Data 62

Data Metrics Healthcare Measurement 62

QuestionPro Audience

MAY 24, 2018

Facebook’s Cambridge Analytica scandal is the most obvious and public case of a business misusing personal data, which has brought this issue to the forefront. consumers worry about how brands collect and use their personal data, and 34% don’t trust tech companies with their digital privacy.

Consumers 65

Consumers Social Media Data Study 65

Truthlab

SEPTEMBER 25, 2017

Reading Time: 2 minutes If you’re like most, the phrase “big data” probably conjures up thoughts of giant databases being flooded with torrents of real-time data such as all the purchases in a grocery store chain or all the Web searches in the past 24 hours.

Video 91

Video Data Technology 91

Bob Hayes

MARCH 14, 2016

Data scientists are highly educated. In our study of data scientists, we found that over half of them, both men and women , hold either a Masters or PhD degree and about a quarter of them hold a 4-year degree. Data scientists have the hottest jobs in America this year.

Data 82

Data Study Comparison Technology 82

Sunil Panikker

NOVEMBER 20, 2015

Over 90% of all the data in the world, since time began, has been created in the past 2 years. ​ One of the biggest challenges for managers has been making decisions based on data analytics. They have to take into consideration the ‘cleanliness’ of the data, the ‘timeliness’ of it and the accuracy of the analysis. Outdated data is useless for making real-time or projected decisions. Big data has flipped that scenario on its head.

Data 100

Data Analysis Technology Innovation 100

Bob Hayes

AUGUST 31, 2015

What kind of a data scientist are you? Take the free Data Skills Scoring System Survey at [link]. Data science skills. Companies rely on experts who can make sense of their data. Complementary Data Skills Required. Data Skills Scoring System (DS3).

Data 57

Data Healthcare Sports Survey 57