Data Related Topics 
InMoment XI
SEPTEMBER 29, 2022
Collecting data with no way to use it is like learning to drive without a car; it just doesn’t make sense. For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. Strategy #1: Capture Meaningful Data.
InMoment XI
MARCH 30, 2022
Employee data streams come from two principal frameworks: People Analytics and Voice of Employee (VoE). People Analytics aka Workforce Analytics, are the data sets HR uses to make recruitment more effective, increase retention and longevity, and improve fit, alignment, and productivity.
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InMoment XI
OCTOBER 27, 2022
As business professionals, our lives often involve one or more reports packed with market research data every week, if not every day, providing an onslaught of facts and insights. When the data is collected, an essential step is to review the data and discover the story hidden in it.
Forrester Digital Transformation
SEPTEMBER 1, 2022
customer analytics and insights Customer Insights Data Analysis Data Governance Data Insights data science supply chain managementWho am I?
Speaker: Nathan Hart, Mary Kane & Imran Mohammed
Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!
Forrester Digital Transformation
DECEMBER 2, 2022
2023 predictions for data mesh: Clarity, challenges, more confusion, and opportunities are all just part of the journey. Age of the Customer Architecture & Technology Strategy Big Data Data Governance Data Insights enterprise architecture
Forrester Digital Transformation
MAY 17, 2022
Tell us about yourself: I help people seek, solicit, and speak data & information in safe to share environments. I can help data, technology, and business leaders influence culture change and ignite insight-driven decision making at their organizations.
Experience Matters
JANUARY 6, 2020
One of the key building blocks of Experience Management (XM) is X-data, which helps establish an understanding of how people think, feel, and behave. In almost all circumstances, organizations lack the X-data they truly need.
InMoment XI
MAY 3, 2022
Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. For insurance CX programs, listening to the v oice of customer shouldn’t mean collecting as much data as possible.
Forrester Digital Transformation
SEPTEMBER 22, 2022
Get seven actionable tips on how to improve your data storytelling in this preview of the upcoming Data Strategy & Insights event. Age of the Customer Big Data Data Analysis Data Insights Data Strategy
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Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.
NICE inContact
OCTOBER 26, 2021
Customer data governance is important for ensuring data is useful, standardized, and safeguarded. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey.
InMoment XI
APRIL 11, 2022
The key is to dive into your customer data. InMoment’s Digital Intercept solution has the ability to capture rich data from logged in users when they’re taking a survey. Tip #4: Collect All Pieces of Data Possible: Explicit + Implicit + Operational.
Forrester Digital Transformation
AUGUST 4, 2022
The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Read the full data overview report to learn more about the other capabilities that it covers.
InMoment XI
DECEMBER 13, 2021
About InMoment’s Market Research and Data Analytics Approach. With the help of our industry-leading data and research science capabilities, we’re able to help brands go beyond collecting data to reveal actionable intelligence that leads to Experience Improvement (XI).
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Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!
InMoment XI
OCTOBER 19, 2021
In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Depending on the data maturity level in your business, you may combine some of your data, but not all of it.
Forrester Digital Transformation
DECEMBER 10, 2021
Confused by data mesh? While the domain-centric and data-governance-by-design principles feel simple and intuitive, the big question is, “How do you execute on data mesh?” Data mesh principles are not new. Data governance artifacts to […].
Heart of the Customer
FEBRUARY 17, 2022
The post Good Data Beats Great Surveys appeared first on Heart of the Customer. Customer Journey Mapping CX Program Strategy Surveys & Feedback Best practices Customer Experience CX Data data quality journey mapping Surveys
InMoment XI
DECEMBER 14, 2022
His journey at legalsuper is worth talking about – we’ll hear how his team has leveraged customer data and insights to transform legalsuper’s operating model, affecting positive change for the business and its members. Welcome to the XI Café Podcast!
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Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!
Harry Cruickshank
OCTOBER 12, 2022
If you think about it, data is a lot like food. There’s a huge choice. Some of it is good and much of it is mediocre.
IntouchInsight
MAY 16, 2022
The more data you’ve collected the better informed your business decisions will be. Analysis paralysis can be a real problem. But distilling raw numbers or drilling down to the right level to pull out actionable insights is challenging.
Forrester Digital Transformation
JULY 15, 2022
Learn how to create a scalable data culture in your organization in this sneak peek of our upcoming Technology & Innovation North America event. Age of the Customer Data Insights Data Strategy technology-driven innovation
AWS Machine Learning
OCTOBER 24, 2022
In this post, we introduce a new analysis in the Data Quality and Insights Report of Amazon SageMaker Data Wrangler. Data Wrangler reduces the time it takes to aggregate and prepare data for machine learning (ML) from weeks to minutes. For Import data , choose Amazon S3.
Advertiser: ZoomInfo
Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!
InMoment XI
OCTOBER 19, 2021
In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Depending on the data maturity level in your business, you may combine some of your data, but not all of it.
Lumoa
DECEMBER 15, 2022
However, how VoC data is collected, analyzed, and acted upon has changed. In this article, we’ll go over what Voice of Customer data analytics is and the different types. You can apply the data to every part of the customer experience.
Brandwatch CX
AUGUST 27, 2020
Announcement Brandwatch Updates News Product blended data data data source social media data tv
Dapresy
JUNE 29, 2020
Presenting data as a story can fuel your organization’s success, keeping it ahead of the game. However, there is so much data – interpreting all of it correctly and turning it into the right story can be an intimidating task that many organizations struggle with.
Advertiser: ZoomInfo
In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.
Forrester Digital Transformation
NOVEMBER 4, 2022
Get tips for modernizing your data architecture with data fabric 2.0 in this preview of our Data, Strategy & Insights event. Age of the Customer Data Analysis Data Governance Data Insights Data Strategy Digital Transformation
C3Centricity
MARCH 15, 2018
Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. The Current Situation with Data. Data is everywhere and most organisations are drowning in it! And this can only be done by asking the right questions of your data and information.
QuestionPro Audience
JULY 21, 2022
There is a change in how organizations analyze research data and stay on over these changes. They offer help grasping data into pictures of your audience, so you can make better decisions about how to approach them.
Helpware
AUGUST 4, 2022
With artificial intelligence (AI) and machine learning (ML) technology gradually seeping into our daily lives, data and its appropriate use can cause a substantial impact on a company’s bottom line. Machine Learning AI Data Annotation
Advertiser: ZoomInfo
This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics.
Alida
APRIL 7, 2022
Let’s face it: Data is the beating heart of the modern world. There’s even data to be gathered when you walk through the park, meet a friend for dinner, or read a good book.
QuestionPro Audience
MARCH 8, 2022
High data quality is vital for the success of any market research project. We know that everybody has a different approach to measuring bad data quality. Over the years, there has been a shift in how survey data is collected, and online panelists have given rise to panel fraudsters.
Magellan Solutions
JULY 19, 2021
What are the business that need to outsource data entry in 2021. A fact that outsource data entry helps to make it possible. Data entry outsourcing has a CAGR of 5% during the 2019-2023 which roughly means $350 million. Data entry is the core of any data-driven strategy.
Heart of the Customer
DECEMBER 21, 2020
I mean digital hygiene, and the need to clean your data. The post 2021: The Year of CX Data appeared first on Heart of the Customer. Given the year we’ve had, we need to talk hygiene. Because I suspect you’ve been neglecting it.
Advertiser: ZoomInfo
Entering a new demand gen position in a volatile market is nerve-wracking. In demand generation, data is essential for knowing who you should target and how. In this eBook, you’ll learn how to identify and target your ideal prospects using different types of data.
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