InMoment’s Modern Market Research and Data Analytics Approach Ranks in Top 50

InMoment XI

About InMoment’s Market Research and Data Analytics Approach. With the help of our industry-leading data and research science capabilities, we’re able to help brands go beyond collecting data to reveal actionable intelligence that leads to Experience Improvement (XI).

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3 tips for successful customer data management

NICE inContact

Customer data governance is important for ensuring data is useful, standardized, and safeguarded. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey.

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Six Types Of Experience Data (X-Data)

Experience Matters

One of the key building blocks of Experience Management (XM) is X-data, which helps establish an understanding of how people think, feel, and behave. In almost all circumstances, organizations lack the X-data they truly need.

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A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment

InMoment XI

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Depending on the data maturity level in your business, you may combine some of your data, but not all of it.

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Why B2B Contact and Account Data Management Is Critical to Your ROI

64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations. This latest eBook aims to help marketing leaders understand the impact of data management on their company’s ROI.

Live Chat Metrics 2022 – Benchmark Data

Comm100

This year we’ve analyzed over 36 million chats and broken it all down by industry and team size, offering exclusive data on chat duration, CSAT, volume, and much more. The post Live Chat Metrics 2022 – Benchmark Data appeared first on Comm100.

A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment

InMoment XI

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Depending on the data maturity level in your business, you may combine some of your data, but not all of it.

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2022: The Year of Data Integration

Heart of the Customer

Late last year, I predicted that 2021 would be The Year of Data. The post 2022: The Year of Data Integration appeared first on Heart of the Customer. And while it’s against my nature to say I told you so…boy, did I nail that one!

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Gainsight Data Architecture Explained

Gainsight

As a multi-product system, Gainsight helps customers accomplish Customer Success (CS) by making decisions based on data that trigger appropriate actions. . As you might imagine, a system of this nature needs to deal with large data volumes with varied characteristics and application needs. .

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12 Businesses That Need To Outsource Data Entry in 2021

Magellan Solutions

What are the business that need to outsource data entry in 2021. A fact that outsource data entry helps to make it possible. Data entry outsourcing has a CAGR of 5% during the 2019-2023 which roughly means $350 million. Data entry is the core of any data-driven strategy.

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ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

You’ve Got Data? Well Don’t Start There!

C3Centricity

Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. The Current Situation with Data. Data is everywhere and most organisations are drowning in it! And this can only be done by asking the right questions of your data and information.

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Introducing: Data Visualization in Action

Dapresy

Presenting data as a story can fuel your organization’s success, keeping it ahead of the game. However, there is so much data – interpreting all of it correctly and turning it into the right story can be an intimidating task that many organizations struggle with.

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2021: The Year of CX Data

Heart of the Customer

I mean digital hygiene, and the need to clean your data. The post 2021: The Year of CX Data appeared first on Heart of the Customer. Given the year we’ve had, we need to talk hygiene. Because I suspect you’ve been neglecting it.

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Live Chat Benchmark Data 2021

Comm100

Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021. The post Live Chat Benchmark Data 2021 appeared first on Comm100.

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The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.

Move From Insight To Impact: Data Strategy & Insights 2020

Forrester - Business Intelligence

And data, analytics, and AI are going to drive this future. Age of the Customer AI Insights Business Intelligence Customer Insights Data Analysis Data Insights data science AI analytics business insights customer analytics customer insights data management data strategy insights-driven businessThe digital future is here.

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Brandwatch’s Summer of Data: TV Data, LinkedIn, and More

Brandwatch CX

Announcement Brandwatch Updates News Product blended data data data source social media data tv

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Data Governance for 2020 and Beyond

Forrester's Customer Insights

Companies have short attention spans when it comes to data governance. Even for organizations with sustained programs, the continuous push and pull of new regulations, projects, or data and analytics investments create constant disruption.

Why The Need for Data Cleansing Services

Magellan Solutions

You Need A Data Cleansing Services For Your Business. Data processing is a must for any business. But the quality of your data can make or break your organization. Data can be good or bad data. . Data enrichment can translate success for your business processes.

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Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!

Data Lakes: Navigating Storage and Analytics in Cloud Contact Centers

NICE inContact

A data lake is a repository for storing massive amounts of raw data in its native form, in a single location.

CX Prediction 2022.3 — From Data Collection to Data Action

SurveyGizmo

Many Customer Experience (CX) teams lack the data integration of their Sales and Marketing counterparts. Likewise, Marketing tends to run the marketing automation platform with data that syncs not only to Salesforce but other publishing or analytics tools.

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How Much You Actually Save With Data Entry Service Provider

Magellan Solutions

What are the actual savings when you Outsource with a data entry service provider . Data entry service provider in the Philippines serves business worldwide. As data and information is the foundation of a good business decision. Data Entry outsourcing companies Service Offerings.

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How data analytics can enhance customer service

Eptica

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. What types of data should you focus on, and what are the main benefits?

AI-Enabled Agent Quality Assessments Optimize Contact Center Performance

Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!

Data Without Context Is Just Noise: Uncover the Why Behind The What

Alida

Businesses today have become extremely proficient at collecting and gathering data. Whether through direct efforts, or as a byproduct of their ever-growing tech stack, there’s a wealth of operational and transactional data pouring into your business every second.

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More Than Just Data: Why Actionable Insights Matter

CloudCherry

There’s no question that customer experience (CX) is a data-driven discipline. Instead, you need to use predictive analytics to clarify expected returns before you take every step—and to ensure you have clean data to power your CX metrics program. Only then can you take meaningful action based on your customer data. . As you can see, descriptive analytics focus on the past; they provide interesting data points but don’t provide a clear path for action.

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Data Linkage – The Key to Achieving Your Desired Outcomes

Middlesex Consulting

Data linkage, linking data to outcomes is critical to achieving your desired business outcomes. This is because service businesses are buried in data. The post Data Linkage – The Key to Achieving Your Desired Outcomes appeared first on Middlesex Consulting.

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Data Activation: Data In, ROI Out

Blueshift

Over the last couple of months, we’ve been taken you on a data activation journey with our 7-part series. The post Data Activation: Data In, ROI Out appeared first on Blueshift. Customer Data & CDPs

ROI 66

Data-Driven Marketing 101

This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics.

Data Activation: Data In, ROI Out

Blueshift

Over the last couple of months, we’ve been taken you on a data activation journey with our 7-part series. The post Data Activation: Data In, ROI Out appeared first on Blueshift. Customer Data & CDPs

ROI 66

Live Chat Benchmark Data 2020

Comm100

At the close of every year our data team puts their heads together to bring you our annual Live Chat Benchmark Report. Key Takeaways for 2019: Mobile shows no sign of slowing down: Our data showed that chats on mobile devices continue to experience torrid growth.

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Live Chat Benchmark Data & Best Practices for Financial Services & Banking

Comm100

2021 Live Chat Benchmark Report – Download the report for exclusive industry and team size data. Our benchmark data shows that financial services and banking have a high chats per agent per month at 1193, far above the average.

Why Wait? The Future of Data is Now.

Forrester's Customer Insights

Over the last 10 years we’ve watched big data, cloud, advanced analytics, and now AI and machine learning drive increased data platform investment. Yet, there wasn’t any real change from traditional data strategy and approaches.

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4 Data-Driven Steps To Drive Successful B2B Demand Generation

Fact: Good data lives at the core of every successful B2B demand generation strategy. Without quality data, it’s nearly impossible to identify and segment your target audience and create messaging that speaks to their values and interests. Whether you’re stepping into a new position or you’re new to demand generation, learning the tricks of the trade can be, well, tricky. In this eBook, you’ll discover how to improve your demand generation program—and your bottom line.

Learn How to Pass Data to Improve Your Customer Experience

SurveyGizmo

New Alchemer University content teaches you the power of passing data between systems and projects . One of the most powerful aspects of Alchemer is the ability to pass data between projects and systems. Course 1: Passing Data.

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