Expert insights. Personalized for you.
Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. MORE
Optimove’s highly scalable, cloud-based database infrastructure enables medium and large enterprises to access their always-up-to-date and unified customer data, include it in proprietary models, use it to create custom attributes, and easily share it with all other teams and systems. MORE
Optimove’s highly scalable, cloud-based database infrastructure enables medium and large enterprises to access their always-up-to-date and unified customer data, include it in proprietary models, use it to create custom attributes, and easily share it with all other teams and systems. MORE
The only thing worse than no data is bad data, because bad data will lead to bad business decisions. We’ve compiled a list of 5 best practices to improve the data quality of your research. Every good idea should be supported by extensive research. MORE
With the importance of data quality across various industries, you probably have done data cleaning within your database. Its purpose is simple: to determine inaccurate data and improve the quality through correcting of detected errors. Having clean data has tons of benefits. MORE
With our growing dependence on Information Technology, data is also becoming more and more valuable. As a modern-day entrepreneur, you have to learn how to utilize data to your best interests, and how to safeguard it against possible risks. What is data management? Data mining. MORE
Nowadays, businesses of all kinds are generating various types of data rapidly. With too much data, businesses are exposed to the risks of data explosion. But for small businesses who are on a tight budget, data cleansing and migration might come in handy. Data Appending. MORE
Recent articles about customer experience (CX) have included statements as grandiose as: “Customer experience is the new brand.”- Forbes. Put customer experience at the heart of your operations.”- McKinsey. Customer experience is the key competitive differentiator.” - Wall Street Journal. MORE
If you set out to build a boil-the-ocean business case for why to invest in data, analytics and insights initiatives – stop. Use your precious time to instead focus on prioritizing the investment categories across where you are in your business insights maturity. MORE
CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes MORE
There’s no question that customer experience (CX) is a data-driven discipline. Instead, you need to use predictive analytics to clarify expected returns before you take every step—and to ensure you have clean data to power your CX metrics program. Make Sure You Have Clean Data. MORE
Think bigger when it comes to collecting actionable data. We've compiled a list of 10 survey use cases to jumpstart your feedback strategy. Articles MORE
Develop surveys that will help you gather insights quickly so you can turn that data into focused action plans that accelerate your retention rates. . MORE
In doing so, you gain a more holistic view of your audience and get access to more data to drive your business forward. Measuring key support metrics like Customer Effort or Customer Satisfaction can give you the data you need to improve service quality. MORE
Data mining benefits businesses to have sustainable data management at large. With the volume of data rapidly expanding, it’s challenging to extract useful information from large data. quintillion bytes of data are generated each day at our current pace. MORE
Image courtesy of Pixabay "Data is just data until you do something with it," right? Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards). MORE
Effective data management is essential in achieving business growth. If you manage your data poorly, your business will be vulnerable to damage, and your business decisions will be more likely to fail. Data Cleansing. Data Entry. Data Processing. Data Verification. MORE
At its core, however, healthcare is still a business industry, and data is a valuable asset in every business. Moreover, data management in healthcare is, perhaps, even more important than in any other industry. What is data management? Why Does Healthcare Need Data Management? MORE
All you need is a firm grasp of the importance of data management, and how it works for your business. From left to right, from one business forum to another, blogs or what not, there is stress in managing data well. Why does data matter? What is data management? MORE
At the close of every year our data team puts their heads together to bring you our annual Live Chat Benchmark Report. Key Takeaways for 2019: Mobile shows no sign of slowing down: Our data showed that chats on mobile devices continue to experience torrid growth. MORE
There’s no question that customer experience (CX) is a data-driven discipline. Instead, you need to use predictive analytics to clarify expected returns before you take every step—and to ensure you have clean data to power your CX metrics program. Make Sure You Have Clean Data. MORE
Real-time data is a problem for customer experience. Here’s a relevant pull quote: “We live in a right-now economy, and deriving real-time insights and acting on customer data has never been more important for organizations to succeed,” said Billy Bosworth, CEO at DataStax. “We MORE
Understand the importance of pulling in customer feedback for data analysis and how to harness the power of Einstein Prediction Builder. Articles MORE
One of the key building blocks of Experience Management (XM) is X-data, which helps establish an understanding of how people think, feel, and behave. In almost all circumstances, organizations lack the X-data they truly need. MORE
Data collection strategies play a key role in your marketing strategy. Research revealed that many businesses don’t use data the right way. But the irony is that data collection is present in day-to-day business activities. Types of Data Collection Strategies. MORE
In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! In fact it seems to drown out their reasoning of what to do with all the data and they remain frozen in indecision. The Current Situation with Data. MORE
Presenting data as a story can fuel your organization’s success, keeping it ahead of the game. However, there is so much data – interpreting all of it correctly and turning it into the right story can be an intimidating task that many organizations struggle with. MORE
Companies have short attention spans when it comes to data governance. Even for organizations with sustained programs, the continuous push and pull of new regulations, projects, or data and analytics investments create constant disruption. MORE
One of the cornerstones of XM is the combination of operational data (“O-data”) and experience data (“X-data”). While each type of data can provide valuable insights on its own, Read More. The post Six Categories Of X&O Data Insights appeared first on Experience Matters. Last week I attended SAP’s SAPPHIRE and CX Live events in Orlando. It was great to see 35,000 or so of my new friends. MORE
Data Related Topics C3Centricity
MARCH 15, 2018
Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data.
Dapresy
JUNE 29, 2020
Presenting data as a story can fuel your organization’s success, keeping it ahead of the game. However, there is so much data – interpreting all of it correctly and turning it into the right story can be an intimidating task that many organizations struggle with.
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Experience Matters
JANUARY 6, 2020
One of the key building blocks of Experience Management (XM) is X-data, which helps establish an understanding of how people think, feel, and behave. In almost all circumstances, organizations lack the X-data they truly need.
Forrester's Customer Insights
JUNE 10, 2020
Companies have short attention spans when it comes to data governance. Even for organizations with sustained programs, the continuous push and pull of new regulations, projects, or data and analytics investments create constant disruption.
Advertiser: ZoomInfo
64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. Given data’s direct impact on marketing campaigns, reporting, and sales follow up, maintaining an accurate and consistent database is a top priority for B2B organizations. This latest eBook aims to help marketing leaders understand the impact of data management on their company’s ROI.
C3Centricity
MAY 25, 2020
In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! In fact it seems to drown out their reasoning of what to do with all the data and they remain frozen in indecision. The Current Situation with Data.
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CloudCherry
AUGUST 13, 2019
There’s no question that customer experience (CX) is a data-driven discipline. Instead, you need to use predictive analytics to clarify expected returns before you take every step—and to ensure you have clean data to power your CX metrics program. Make Sure You Have Clean Data.
Magellan Solutions
JUNE 12, 2020
Nowadays, businesses of all kinds are generating various types of data rapidly. With too much data, businesses are exposed to the risks of data explosion. But for small businesses who are on a tight budget, data cleansing and migration might come in handy. Data Appending.
Comm100
JANUARY 7, 2020
At the close of every year our data team puts their heads together to bring you our annual Live Chat Benchmark Report. Key Takeaways for 2019: Mobile shows no sign of slowing down: Our data showed that chats on mobile devices continue to experience torrid growth.
GetFeedback
SEPTEMBER 19, 2018
In doing so, you gain a more holistic view of your audience and get access to more data to drive your business forward. Measuring key support metrics like Customer Effort or Customer Satisfaction can give you the data you need to improve service quality.
Advertiser: ZoomInfo
Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!
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Magellan Solutions
MAY 13, 2020
Effective data management is essential in achieving business growth. If you manage your data poorly, your business will be vulnerable to damage, and your business decisions will be more likely to fail. Data Cleansing. Data Entry. Data Processing. Data Verification.
Blueshift
DECEMBER 6, 2019
Over the last couple of months, we’ve been taken you on a data activation journey with our 7-part series. The post Data Activation: Data In, ROI Out appeared first on Blueshift. Customer Data & CDPs
Blueshift
DECEMBER 6, 2019
Over the last couple of months, we’ve been taken you on a data activation journey with our 7-part series. The post Data Activation: Data In, ROI Out appeared first on Blueshift. Customer Data & CDPs
GetFeedback
SEPTEMBER 19, 2018
Think bigger when it comes to collecting actionable data. We've compiled a list of 10 survey use cases to jumpstart your feedback strategy. Articles
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The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. Data breaches make headlines and privacy violations put companies at legal risk, not to mention the very real revenue costs of downtime. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.
CloudCherry
AUGUST 13, 2019
There’s no question that customer experience (CX) is a data-driven discipline. Instead, you need to use predictive analytics to clarify expected returns before you take every step—and to ensure you have clean data to power your CX metrics program. Make Sure You Have Clean Data.
QuestionPro Audience
FEBRUARY 7, 2018
The only thing worse than no data is bad data, because bad data will lead to bad business decisions. We’ve compiled a list of 5 best practices to improve the data quality of your research. Every good idea should be supported by extensive research.
CX Journey
DECEMBER 13, 2017
Image courtesy of Pixabay "Data is just data until you do something with it," right? Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards).
Advertiser: ZoomInfo
In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.
Magellan Solutions
JUNE 12, 2020
With the importance of data quality across various industries, you probably have done data cleaning within your database. Its purpose is simple: to determine inaccurate data and improve the quality through correcting of detected errors. Having clean data has tons of benefits.
Magellan Solutions
MAY 13, 2020
With our growing dependence on Information Technology, data is also becoming more and more valuable. As a modern-day entrepreneur, you have to learn how to utilize data to your best interests, and how to safeguard it against possible risks. What is data management? Data mining.
GetFeedback
JANUARY 31, 2020
Develop surveys that will help you gather insights quickly so you can turn that data into focused action plans that accelerate your retention rates. .
Customer Bliss
JUNE 1, 2017
Real-time data is a problem for customer experience. Here’s a relevant pull quote: “We live in a right-now economy, and deriving real-time insights and acting on customer data has never been more important for organizations to succeed,” said Billy Bosworth, CEO at DataStax. “We
Advertiser: ZoomInfo
This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics.
Optimove
MARCH 5, 2020
Optimove’s highly scalable, cloud-based database infrastructure enables medium and large enterprises to access their always-up-to-date and unified customer data, include it in proprietary models, use it to create custom attributes, and easily share it with all other teams and systems.
Optimove
MARCH 5, 2020
Optimove’s highly scalable, cloud-based database infrastructure enables medium and large enterprises to access their always-up-to-date and unified customer data, include it in proprietary models, use it to create custom attributes, and easily share it with all other teams and systems.
Magellan Solutions
MAY 19, 2020
All you need is a firm grasp of the importance of data management, and how it works for your business. From left to right, from one business forum to another, blogs or what not, there is stress in managing data well. Why does data matter? What is data management?
Centriam Customer Experience Lab
MARCH 28, 2019
Recent articles about customer experience (CX) have included statements as grandiose as: “Customer experience is the new brand.”- Forbes. Put customer experience at the heart of your operations.”- McKinsey. Customer experience is the key competitive differentiator.” - Wall Street Journal.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns. And to begin the targeting process, marketing teams must develop an Ideal Customer Profile (ICP) with appropriate firmographic and behavioral data to ensure they’re going after the correct audience.Download this eBook to learn how to start improving your marketing team's data!
Customercount
SEPTEMBER 5, 2019
CustomerCount is mindful of data privacy when collecting and securing data. Continue reading → The post The importance of enforcing data privacy regulations appeared first on CustomerCount. News data privacy data protection data regulations
Magellan Solutions
MAY 14, 2020
Data mining benefits businesses to have sustainable data management at large. With the volume of data rapidly expanding, it’s challenging to extract useful information from large data. quintillion bytes of data are generated each day at our current pace.
Magellan Solutions
MAY 13, 2020
Data collection strategies play a key role in your marketing strategy. Research revealed that many businesses don’t use data the right way. But the irony is that data collection is present in day-to-day business activities. Types of Data Collection Strategies.
Experience Matters
MAY 13, 2019
One of the cornerstones of XM is the combination of operational data (“O-data”) and experience data (“X-data”). While each type of data can provide valuable insights on its own, Read More. The post Six Categories Of X&O Data Insights appeared first on Experience Matters. Last week I attended SAP’s SAPPHIRE and CX Live events in Orlando. It was great to see 35,000 or so of my new friends.
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With so many online reviews out there, we’ve decided to take a look at how incentivized consumer reviews fare against regular reviews from consumers that were not incentivized. Is one better than the other? More positive? Are they similar in topics covered and level of detail? Download this report to get answers to those questions and more!
Forrester's Customer Insights
MAY 18, 2020
If you set out to build a boil-the-ocean business case for why to invest in data, analytics and insights initiatives – stop. Use your precious time to instead focus on prioritizing the investment categories across where you are in your business insights maturity.
Magellan Solutions
MAY 28, 2020
At its core, however, healthcare is still a business industry, and data is a valuable asset in every business. Moreover, data management in healthcare is, perhaps, even more important than in any other industry. What is data management? Why Does Healthcare Need Data Management?
Vision Critical
MAY 24, 2019
Established to give Europeans more control over their personal data, the regulation has had a much more expansive reach due in part to the open nature of the Internet. Europe’s landmark privacy regulation, GDPR, celebrates its first anniversary on May 25.
IntouchInsight
APRIL 4, 2019
CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes
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This whitepaper has provided some suggestions for KPIs that you may want to use. Once you’ve chosen your KPIs, make sure that you’ve communicated the importance of these metrics to all employees in your contact center, as well as how you expect them to be achieved.
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