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5 Ways Retail Banks Can Leverage Customer Data Effectively

InMoment XI

Collecting data with no way to use it is like learning to drive without a car; it just doesn’t make sense. For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. Strategy #1: Capture Meaningful Data.

Banking 355
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Optimizing Employee Insights from Structured and Unstructured Data

InMoment XI

Employee data streams come from two principal frameworks: People Analytics and Voice of Employee (VoE). People Analytics aka Workforce Analytics, are the data sets HR uses to make recruitment more effective, increase retention and longevity, and improve fit, alignment, and productivity.

Data 328
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How to Tell a Story with Market Research Data

InMoment XI

As business professionals, our lives often involve one or more reports packed with market research data every week, if not every day, providing an onslaught of facts and insights. When the data is collected, an essential step is to review the data and discover the story hidden in it.

Data 260
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Meet The New Analyst Focusing On Master Data Management, Data Governance and Data Quality: Jayesh Chaurasia

Forrester Digital Transformation

customer analytics and insights Customer Insights Data Analysis Data Governance Data Insights data science supply chain managementWho am I?

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Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

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Data Mesh In 2023 And Beyond

Forrester Digital Transformation

2023 predictions for data mesh: Clarity, challenges, more confusion, and opportunities are all just part of the journey. Age of the Customer Architecture & Technology Strategy Big Data Data Governance Data Insights enterprise architecture

Data 80
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Meet The Analyst Covering Data Storytelling, Data Literacy And Data Leadership: Kim Herrington

Forrester Digital Transformation

Tell us about yourself: I help people seek, solicit, and speak data & information in safe to share environments. I can help data, technology, and business leaders influence culture change and ignite insight-driven decision making at their organizations.

Data 83
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Six Types Of Experience Data (X-Data)

Experience Matters

One of the key building blocks of Experience Management (XM) is X-data, which helps establish an understanding of how people think, feel, and behave. In almost all circumstances, organizations lack the X-data they truly need.

Data 197
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3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data

InMoment XI

Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. For insurance CX programs, listening to the v oice of customer shouldn’t mean collecting as much data as possible.

Insurance 356
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Seven Rights of Data Storytelling

Forrester Digital Transformation

Get seven actionable tips on how to improve your data storytelling in this preview of the upcoming Data Strategy & Insights event. Age of the Customer Big Data Data Analysis Data Insights Data Strategy

Data 52
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CX Takes a Big Leap: 5 Steps to Better (Human) Outcomes

Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.

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3 tips for successful customer data management

NICE inContact

Customer data governance is important for ensuring data is useful, standardized, and safeguarded. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey.

Tips 215
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Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

The key is to dive into your customer data. InMoment’s Digital Intercept solution has the ability to capture rich data from logged in users when they’re taking a survey. Tip #4: Collect All Pieces of Data Possible: Explicit + Implicit + Operational.

Data 344
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2022 AIOps NowTech Data Overview sheds light on current capabilities

Forrester Digital Transformation

The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Read the full data overview report to learn more about the other capabilities that it covers.

Data 83
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InMoment’s Modern Market Research and Data Analytics Approach Ranks in Top 50

InMoment XI

About InMoment’s Market Research and Data Analytics Approach. With the help of our industry-leading data and research science capabilities, we’re able to help brands go beyond collecting data to reveal actionable intelligence that leads to Experience Improvement (XI).

Data 376
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5 Ways to Supercharge Your CX Strategy

Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!

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A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment

InMoment XI

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Depending on the data maturity level in your business, you may combine some of your data, but not all of it.

Data 371
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Take The Confusion Out Of Data Mesh

Forrester Digital Transformation

Confused by data mesh? While the domain-centric and data-governance-by-design principles feel simple and intuitive, the big question is, “How do you execute on data mesh?” Data mesh principles are not new. Data governance artifacts to […].

Data 73
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Good Data Beats Great Surveys

Heart of the Customer

The post Good Data Beats Great Surveys appeared first on Heart of the Customer. Customer Journey Mapping CX Program Strategy Surveys & Feedback Best practices Customer Experience CX Data data quality journey mapping Surveys

Survey 78
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XI Café Podcast, Episode 1: The legalsuper Journey Towards Becoming a CX-Focused, Data-Driven Organisation

InMoment XI

His journey at legalsuper is worth talking about – we’ll hear how his team has leveraged customer data and insights to transform legalsuper’s operating model, affecting positive change for the business and its members. Welcome to the XI Café Podcast!

Tourism 374
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Stay Ahead of the Game

Want to know where CX is heading in 2022? Check out our 7 key predictions on how CX will evolve over the coming year and beyond. Download your copy now!

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Maximising Value and ROI from Data

Harry Cruickshank

If you think about it, data is a lot like food. There’s a huge choice. Some of it is good and much of it is mediocre.

ROI 183
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3 Powerful Ways to Visualize Your Data

IntouchInsight

The more data you’ve collected the better informed your business decisions will be. Analysis paralysis can be a real problem. But distilling raw numbers or drilling down to the right level to pull out actionable insights is challenging.

Data 156
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Is Your Data Culture Future Fit Or Foolish?

Forrester Digital Transformation

Learn how to create a scalable data culture in your organization in this sneak peek of our upcoming Technology & Innovation North America event. Age of the Customer Data Insights Data Strategy technology-driven innovation

Culture 83
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Detect patterns in text data with Amazon SageMaker Data Wrangler

AWS Machine Learning

In this post, we introduce a new analysis in the Data Quality and Insights Report of Amazon SageMaker Data Wrangler. Data Wrangler reduces the time it takes to aggregate and prepare data for machine learning (ML) from weeks to minutes. For Import data , choose Amazon S3.

Data 76
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ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

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A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment

InMoment XI

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Depending on the data maturity level in your business, you may combine some of your data, but not all of it.

Data 283
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Voice of Customer Data Analytics: What, Why, and How to Do It

Lumoa

However, how VoC data is collected, analyzed, and acted upon has changed. In this article, we’ll go over what Voice of Customer data analytics is and the different types. You can apply the data to every part of the customer experience.

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Brandwatch’s Summer of Data: TV Data, LinkedIn, and More

Brandwatch CX

Announcement Brandwatch Updates News Product blended data data data source social media data tv

Data 87
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Introducing: Data Visualization in Action

Dapresy

Presenting data as a story can fuel your organization’s success, keeping it ahead of the game. However, there is so much data – interpreting all of it correctly and turning it into the right story can be an intimidating task that many organizations struggle with.

Data 83
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The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.

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Want To Future-Proof Your Data Architecture? Find Out How At The Data Strategy & Insights Event

Forrester Digital Transformation

Get tips for modernizing your data architecture with data fabric 2.0 in this preview of our Data, Strategy & Insights event. Age of the Customer Data Analysis Data Governance Data Insights Data Strategy Digital Transformation

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You’ve Got Data? Well Don’t Start There!

C3Centricity

Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. The Current Situation with Data. Data is everywhere and most organisations are drowning in it! And this can only be done by asking the right questions of your data and information.

Data 194
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Insight Community: How to Maximize Your Data

QuestionPro Audience

There is a change in how organizations analyze research data and stay on over these changes. They offer help grasping data into pictures of your audience, so you can make better decisions about how to approach them.

Data 195
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Top Opportunities for Data Labeling in 2022

Helpware

With artificial intelligence (AI) and machine learning (ML) technology gradually seeping into our daily lives, data and its appropriate use can cause a substantial impact on a company’s bottom line. Machine Learning AI Data Annotation

Data 68
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Data-Driven Marketing 101

This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics.

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The Secret to Leveraging Customer Data

Alida

Let’s face it: Data is the beating heart of the modern world. There’s even data to be gathered when you walk through the park, meet a friend for dinner, or read a good book.

Data 130
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Trends in online panel data quality 2022

QuestionPro Audience

High data quality is vital for the success of any market research project. We know that everybody has a different approach to measuring bad data quality. Over the years, there has been a shift in how survey data is collected, and online panelists have given rise to panel fraudsters.

Trends 195
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12 Businesses That Need To Outsource Data Entry in 2021

Magellan Solutions

What are the business that need to outsource data entry in 2021. A fact that outsource data entry helps to make it possible. Data entry outsourcing has a CAGR of 5% during the 2019-2023 which roughly means $350 million. Data entry is the core of any data-driven strategy.

Data 52
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2021: The Year of CX Data

Heart of the Customer

I mean digital hygiene, and the need to clean your data. The post 2021: The Year of CX Data appeared first on Heart of the Customer. Given the year we’ve had, we need to talk hygiene. Because I suspect you’ve been neglecting it.

Data 114
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Digitizing Logistics: Harness the Power of Data in 4 Steps

Entering a new demand gen position in a volatile market is nerve-wracking. In demand generation, data is essential for knowing who you should target and how. In this eBook, you’ll learn how to identify and target your ideal prospects using different types of data.