Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. MORE
A long-standing problem that marketers experience time and again is their lack of access to quality, usable data. This inability to utilize data at the time when it’s needed means that it's difficult to communicate the right message to the right customer at the right moment. And with your data spread over multiple silos, it’s an overwhelming challenge for marketers to wade through different pools of data to find the information they need. MORE
I was invited by IBM as a guest to share some insights from the perspective of a data scientist. Data science is about extracting insights from data. The platform allows programmers to can get access to any of the data sets via an API to help them develop products. MORE
Our new eBook, A Marketer’s Guide to Customer Data Platforms , is here to clear up some of this confusion by delving into precisely what a Customer Data Platform (CDP) is and why it’s vital for marketers to recognize the differences between them and other forms of data solutions. Article Customer Data PlatformIt can be a relentless challenge trying to keep up with new technologies, not to mention all the acronyms and buzzwords that come along with them. MORE
The post {Infographic} Big Data to the Rescue of the Passenger Experience? __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. MORE
They're looking for alternative data - or "alt-data.". We know that business leaders want to better leverage data and analytics in their decision-making. Demand for data is exploding. Fortunately, the supply of data is booming as well. big data. data economy. MORE
A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. machine learning, data science, data integration, data platforms, in-depth studies). MORE
When it comes to making operations more efficient, most executives know they need to leverage data to identify areas of improvement. Data collection and storage is manageable, but executives can easily find themselves with a mountain of information and more questions than answers. MORE
In our Big Data world , we are awash in data. Volume, Velocity and Variety) represent significant hurdles to businesses in their race to extract value from their data. The Meaning of Your Data. Data are more than a string of numbers. Ensuring your data represents something meaningful to your business is essential to finding value from your data. The meaning of numbers is about the veracity of your data. MORE
They are all run by data, or more specifically – big data. Big data makes it easier to use analytics in order to accurately predict or adapt to customer behavior. Big data is also helpful in operations, like product procurement. Blog Trends Big Data MORE
What kind of a data scientist are you? Take the free Data Skills Scoring System Survey at [link]. Data science skills. Companies rely on experts who can make sense of their data. Complementary Data Skills Required. Data Skills Scoring System (DS3). MORE
Overview Thick Data provides insight into people’s emotions, motivations and ways of thinking. For our organizations to have a realistic view of the marketplace and our customers, CX leaders need to provide and advocate the use of Thick Data to supplement operational Big Data insights. MORE
Over 90% of all the data in the world, since time began, has been created in the past 2 years. One of the biggest challenges for managers has been making decisions based on data analytics. They have to take into consideration the ‘cleanliness’ of the data, the ‘timeliness’ of it and the accuracy of the analysis. Outdated data is useless for making real-time or projected decisions. Big data has flipped that scenario on its head. MORE
Data science methods and related tools (i.g., Business professionals are relying heavily on the practice of data science to answer important questions to improve how they manage customer relationships. This proactive approach to customer churn necessarily relies on the analysis of data. MORE
The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation ever. The GDPR’s primary goal is to protect and empower all European Union citizens’ data privacy. MORE
Image courtesy of ARMLE Are you taking action on your customer data? The Future is Now: Take Your Customer Data to the Next Level Two Major Flaws of Your Customer Listening Efforts It's a problem. Ensure that you have multiple streams/types of data for more-robust analysis. MORE
Data scientists are highly educated. In our study of data scientists, we found that over half of them, both men and women , hold either a Masters or PhD degree and about a quarter of them hold a 4-year degree. Data scientists have the hottest jobs in America this year. MORE
While data scientists have many resources in their tool belt, our research shows that proficiency with data mining and visualization tools consistently ranks as one of the most important skills in determining project success. We used two methods to rank data science skills. MORE
Omnichannel and the rapid scale of Big Data . megabytes of new data will be created for every person on the planet every second. If you do the full math on that, the total volume of data globally in 2020 might be around 44 zettabytes. Now we know the rapid scale of Big Data. MORE
Customer professionals lack proficiency in, or access to, three important data science skills: programming, mathematics, statistics. Data were collected from January to March 2017. One way they are trying to get ahead is through the application of analytics on their data. MORE
Reading Time: 2 minutes If you’re like most, the phrase “big data” probably conjures up thoughts of giant databases being flooded with torrents of real-time data such as all the purchases in a grocery store chain or all the Web searches in the past 24 hours. MORE
An investigation traced a data breach involving two government employees who turned out to be siblings. According to reports, the two exchanged emails that contained the private healthcare data of the clients. Tips to Avoid Data Breaches in the Healthcare Sector . MORE
The role of data and analytics in business continues to grow. To make sense of their plethora of data, businesses are looking to data scientists for help. Job site, indeed.com, shows a continued growth in "data scientist" positions. Assessing Proficiency in Data Skills. MORE
Image courtesy of Pixabay "Data is just data until you do something with it," right? Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards). MORE
The new data economy isn't about data; it is about insights. A growing number of companies recognize the opportunity their data provides, and they take that data to market: 1/3 of firms report commercializing data or sharing it for revenue with partners or customers. MORE
5 Ways Big Data Will Improve Customer Service. In such circumstances, companies are eager to find better methods to analyze customer service and this is exactly where data science steps in. In this article, we will show you 5 ways how big data improves customer service.(.). MORE
Tips for collecting customer data. Articles collecting customer data customer data customer data managementCustomers are putting a great deal of faith in you, when they’re telling you personal information. MORE
That was over two years ago—ironically around the same time as the Yahoo Data breach. Later, when Yahoo account holders think of the brand, they will remember feeling afraid, angry and disappointed that it lost their data to hackers, where it ended up on the black market. MORE
Data mining is one of the most powerful tools that every business needs today. It is the process of computing and analyzing large sets of data to get new ones and different patterns. It is not exactly what the term implies because many researchers have denied calling it “data mining”. MORE
In our study of data scientists, we found that only about a third of them possessed skills needed to handle big and distributed data. These results are in line with findings from other studies that find that data scientists typically analyze small data sets. MORE
Real-time data is a problem for customer experience. Here’s a relevant pull quote: “We live in a right-now economy, and deriving real-time insights and acting on customer data has never been more important for organizations to succeed,” said Billy Bosworth, CEO at DataStax. “We MORE
It’s vital to use real-life situations and analysis to determine what ACTIONS to take on those data insights if you want to work through your toughest customer experience issues. More Posts - Website Follow Me: The post What’s Missing from your Data Insights? MORE
The key to unlocking this power is the insight provided by data analytics. There are three primary points to cover when selling the value of data insights to the C-suite: Outline the functionality and benefits of using analytics. MORE
I talk often about customer experience , but recently I’ve heard from some followers that they’d like a bit more on customer retention. The first thing to understand about customer retention is that obviously it comes straight from customer experience. MORE
The practice of data science requires skills that fall into three general areas: business acumen, computer technology/programming and statistics/math. Dave Holtz describes the data science skills you need to get a job as a data scientist ( 8 Skills You Need to Be a Data Scientist ). MORE
The SmarterCX team recently asked consumers how they feel about artificial intelligence and data personalization, and the line between creepy and convenient interactions. Here’s the advice they shared about using data personalization responsibly. CX today is being driven by data. MORE
The following is an excerpt from the e-book Big Data and Beyond. The big data hype is officially dead. In 2015, the analyst firm Gartner dropped big data from its Hype Cycle for Emerging Technologies report. The rise of big data. The big drawback of big data. MORE
Data Related Topics C3Centricity
MARCH 15, 2018
Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data.
CX Journey
DECEMBER 13, 2017
Image courtesy of Pixabay "Data is just data until you do something with it," right? Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards).
Customer Bliss
JUNE 1, 2017
Real-time data is a problem for customer experience. Here’s a relevant pull quote: “We live in a right-now economy, and deriving real-time insights and acting on customer data has never been more important for organizations to succeed,” said Billy Bosworth, CEO at DataStax. “We
CX Advantage Walker
APRIL 11, 2018
Overview Thick Data provides insight into people’s emotions, motivations and ways of thinking. For our organizations to have a realistic view of the marketplace and our customers, CX leaders need to provide and advocate the use of Thick Data to supplement operational Big Data insights.
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Data Sources; Organizations Likely Missing. In this era of big data, we collect information from more sources than ever. But having access to data and effectively utilizing that data are two. the noise by simply relying on data points they are most comfortable.
inContact
JULY 12, 2016
The key to unlocking this power is the insight provided by data analytics. There are three primary points to cover when selling the value of data insights to the C-suite: Outline the functionality and benefits of using analytics.
Bob Hayes
FEBRUARY 5, 2018
Data science methods and related tools (i.g., Business professionals are relying heavily on the practice of data science to answer important questions to improve how they manage customer relationships. This proactive approach to customer churn necessarily relies on the analysis of data.
Amity
JANUARY 22, 2018
The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation ever. The GDPR’s primary goal is to protect and empower all European Union citizens’ data privacy.
CX Journey
MAY 2, 2017
Image courtesy of ARMLE Are you taking action on your customer data? The Future is Now: Take Your Customer Data to the Next Level Two Major Flaws of Your Customer Listening Efforts It's a problem. Ensure that you have multiple streams/types of data for more-robust analysis.
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Integrated NPS Data When it came to getting Fleetio up and running with AskNicely, the implementation was super quick. “We more meaningful customer health data. leveraging real-time customer feedback data within Intercom by. C A S E S T U D Y How Real-Time Customer.
Bob Hayes
NOVEMBER 5, 2017
A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. machine learning, data science, data integration, data platforms, in-depth studies).
BlueVenn
APRIL 18, 2018
A long-standing problem that marketers experience time and again is their lack of access to quality, usable data. This inability to utilize data at the time when it’s needed means that it's difficult to communicate the right message to the right customer at the right moment. And with your data spread over multiple silos, it’s an overwhelming challenge for marketers to wade through different pools of data to find the information they need.
Magellan Solutions
JANUARY 12, 2018
Data mining is one of the most powerful tools that every business needs today. It is the process of computing and analyzing large sets of data to get new ones and different patterns. It is not exactly what the term implies because many researchers have denied calling it “data mining”.
Bob Hayes
FEBRUARY 8, 2016
While data scientists have many resources in their tool belt, our research shows that proficiency with data mining and visualization tools consistently ranks as one of the most important skills in determining project success. We used two methods to rank data science skills.
Vision Critical
JULY 28, 2016
The following is an excerpt from the e-book Big Data and Beyond. The big data hype is officially dead. In 2015, the analyst firm Gartner dropped big data from its Hype Cycle for Emerging Technologies report. The rise of big data. The big drawback of big data.
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uses powerful, real-time data to solve crimes all over the world. Our job is to make our software do magic with data, helping crimefighters to solve and prevent crimes more effectively,”. more users and data is captured in the community. “It’s
Bob Hayes
OCTOBER 12, 2015
The role of data and analytics in business continues to grow. To make sense of their plethora of data, businesses are looking to data scientists for help. Job site, indeed.com, shows a continued growth in "data scientist" positions. Assessing Proficiency in Data Skills.
Bob Hayes
SEPTEMBER 18, 2017
Customer professionals lack proficiency in, or access to, three important data science skills: programming, mathematics, statistics. Data were collected from January to March 2017. One way they are trying to get ahead is through the application of analytics on their data.
Storyminers
SEPTEMBER 18, 2017
They are all run by data, or more specifically – big data. Big data makes it easier to use analytics in order to accurately predict or adapt to customer behavior. Big data is also helpful in operations, like product procurement. Blog Trends Big Data
360Connext
DECEMBER 22, 2014
It’s vital to use real-life situations and analysis to determine what ACTIONS to take on those data insights if you want to work through your toughest customer experience issues. More Posts - Website Follow Me: The post What’s Missing from your Data Insights?
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And it’s true: the report data also shows that call volume. By asking the right questions and looking for answers in customer interaction data, companies can uncover. CUSTOMER DATA AVAILABLE AT THE TIME OF THE REQUEST. 10 % data-driven.
Customer Bliss
APRIL 27, 2017
Omnichannel and the rapid scale of Big Data . megabytes of new data will be created for every person on the planet every second. If you do the full math on that, the total volume of data globally in 2020 might be around 44 zettabytes. Now we know the rapid scale of Big Data.
Provide Support
DECEMBER 12, 2017
5 Ways Big Data Will Improve Customer Service. In such circumstances, companies are eager to find better methods to analyze customer service and this is exactly where data science steps in. In this article, we will show you 5 ways how big data improves customer service.(.).
Forrester's Customer Insights
MARCH 8, 2017
The new data economy isn't about data; it is about insights. A growing number of companies recognize the opportunity their data provides, and they take that data to market: 1/3 of firms report commercializing data or sharing it for revenue with partners or customers.
Bob Hayes
FEBRUARY 24, 2016
I was invited by IBM as a guest to share some insights from the perspective of a data scientist. Data science is about extracting insights from data. The platform allows programmers to can get access to any of the data sets via an API to help them develop products.
Advertisement
believed they could better gather and then act on data and other feedback. C A S E S T U D Y How Plansource Uses. AskNicely NPS with. Salesforce to Transform. Customer Relationships A Better Path to Happy Historically, Plansource used annual satisfaction surveys.
BlueVenn
APRIL 3, 2018
Our new eBook, A Marketer’s Guide to Customer Data Platforms , is here to clear up some of this confusion by delving into precisely what a Customer Data Platform (CDP) is and why it’s vital for marketers to recognize the differences between them and other forms of data solutions. Article Customer Data PlatformIt can be a relentless challenge trying to keep up with new technologies, not to mention all the acronyms and buzzwords that come along with them.
Provide Support
AUGUST 22, 2017
Tips for collecting customer data. Articles collecting customer data customer data customer data managementCustomers are putting a great deal of faith in you, when they’re telling you personal information.
Customer Bliss
JUNE 23, 2016
I talk often about customer experience , but recently I’ve heard from some followers that they’d like a bit more on customer retention. The first thing to understand about customer retention is that obviously it comes straight from customer experience.
Truthlab
SEPTEMBER 25, 2017
Reading Time: 2 minutes If you’re like most, the phrase “big data” probably conjures up thoughts of giant databases being flooded with torrents of real-time data such as all the purchases in a grocery store chain or all the Web searches in the past 24 hours.
Advertisement
There is no shortage of data to backup that claim. This outdated attempt at gathering survey data does not even come close to getting at the heart of their customers. Auror uses powerful, real-time data to solve.
Merlin
AUGUST 2, 2016
An investigation traced a data breach involving two government employees who turned out to be siblings. According to reports, the two exchanged emails that contained the private healthcare data of the clients. Tips to Avoid Data Breaches in the Healthcare Sector .
Forrester's Customer Insights
JUNE 22, 2017
They're looking for alternative data - or "alt-data.". We know that business leaders want to better leverage data and analytics in their decision-making. Demand for data is exploding. Fortunately, the supply of data is booming as well. big data. data economy.
Bob Hayes
FEBRUARY 1, 2016
In our Big Data world , we are awash in data. Volume, Velocity and Variety) represent significant hurdles to businesses in their race to extract value from their data. The Meaning of Your Data. Data are more than a string of numbers. Ensuring your data represents something meaningful to your business is essential to finding value from your data. The meaning of numbers is about the veracity of your data.
Beyond Philosophy
SEPTEMBER 28, 2016
That was over two years ago—ironically around the same time as the Yahoo Data breach. Later, when Yahoo account holders think of the brand, they will remember feeling afraid, angry and disappointed that it lost their data to hackers, where it ended up on the black market.
Bob Hayes
MARCH 14, 2016
Data scientists are highly educated. In our study of data scientists, we found that over half of them, both men and women , hold either a Masters or PhD degree and about a quarter of them hold a 4-year degree. Data scientists have the hottest jobs in America this year.
Sunil Panikker
NOVEMBER 20, 2015
Over 90% of all the data in the world, since time began, has been created in the past 2 years. One of the biggest challenges for managers has been making decisions based on data analytics. They have to take into consideration the ‘cleanliness’ of the data, the ‘timeliness’ of it and the accuracy of the analysis. Outdated data is useless for making real-time or projected decisions. Big data has flipped that scenario on its head.
Bob Hayes
AUGUST 31, 2015
What kind of a data scientist are you? Take the free Data Skills Scoring System Survey at [link]. Data science skills. Companies rely on experts who can make sense of their data. Complementary Data Skills Required. Data Skills Scoring System (DS3).
Bob Hayes
JANUARY 4, 2016
The practice of data science requires skills that fall into three general areas: business acumen, computer technology/programming and statistics/math. Dave Holtz describes the data science skills you need to get a job as a data scientist ( 8 Skills You Need to Be a Data Scientist ).
Michelli Experience
AUGUST 23, 2017
The post {Infographic} Big Data to the Rescue of the Passenger Experience? __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.
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