INDUSTRY INSIGHTS YOUR PEERS ARE READING
Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. MORE
In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. Data can also make it easier to resolve differences of opinion. MORE
Now, how do you use your NPS data to actually make your customers’ experience better? A great approach is to map the NPS data to your customer journey. However, the more consciously you can curate and mediate every little touchpoint along the journey, the more insight you will gain and the more meaningful it will be when you map it to your NPS data results. How NPS data speaks to the customer journey. But you can actually use NPS data to do that drilling. MORE
The only thing worse than no data is bad data, because bad data will lead to bad business decisions. We’ve compiled a list of 5 best practices to improve the data quality of your research. Every good idea should be supported by extensive research. MORE
What kind of a data scientist are you? Take the free Data Skills Scoring System Survey at [link]. Data science skills. Companies rely on experts who can make sense of their data. Complementary Data Skills Required. Data Skills Scoring System (DS3). MORE
Today, to collect the best customer data you must ask the right questions while also providing the ideal customer experience. . The importance of collecting great customer data. Customer data can have an enormous impact on the success of a business. MORE
Today, we’ll share a few simple tips on improving visibility and driving action with Salesforce survey data. With both, you have the flexibility to filter out the noise and focus on your most important survey data. With survey data on the customer record, you can understand customer satisfaction and loyalty at a glance and act quickly to fix mistakes. The post 3 Tips on Maximizing Salesforce Survey Data appeared first on GetFeedback Blog. MORE
Recent articles about customer experience (CX) have included statements as grandiose as: “Customer experience is the new brand.”- Forbes. Put customer experience at the heart of your operations.”- McKinsey. Customer experience is the key competitive differentiator.” - Wall Street Journal. MORE
Data mining. You know it has something to do with searching data, but you’re not exactly sure what it is, who does it, and for what reason. And now, you’ve just been told your department is going to team up with IT to implement a data mining project. What is data? MORE
Now that Summer is in full swing, many eyes are looking forward to another season of America’s Pastime, BASEBALL! As a baseball fan myself, I follow the team of my childhood, the 1992 and 1993 World Series Champions, the Toronto Blue Jays. MORE
Experts anticipate the amount of data collected globally to break the 40-zettabyte mark by the year 2020 at the latest. Editor’s note: This was originally posted on Document Strategy’s website here. MORE
With that being said, one of the biggest time-consumers of live agent minutes comes from repetitive and tedious data gathering. With virtual agents, the process of gathering data can be fully contained within automation, so that live agents don’t have to do the boring and redundant tasks. MORE
CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes MORE
In doing so, you gain a more holistic view of your audience and get access to more data to drive your business forward. Measuring key support metrics like Customer Effort or Customer Satisfaction can give you the data you need to improve service quality. MORE
Data is the new oil. Data is the fuel for the modern marketing machinery; Data has changed how businesses operate. But like every mineral in its raw, unprocessed form, data is just a bunch of numbers, graphs, and information. The result of this surge in the value of data? MORE
Today, we’re sharing how you can leverage VOC data to improve customer service. In order to leverage VOC data, you have to ensure your customers are giving you feedback, and that you’re capturing it. All of these feedback methods should be considered when compiling VOC data. Choose how and when to communicate Voice of Customer data internally. Many companies choose to use email as their go-to platform for communicating VOC data. MORE
Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience MORE
Most of us intuitively know that bringing together data from multiple sources or taking a multi-faceted approach to answering a research question usually yields more impactful results than employing a narrow and focused approach. MORE
The role of data and analytics in business continues to grow. To make sense of their plethora of data, businesses are looking to data scientists for help. Job site, indeed.com, shows a continued growth in "data scientist" positions. Assessing Proficiency in Data Skills. MORE
Image courtesy of Pixabay "Data is just data until you do something with it," right? Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards). MORE
I recently joined a data science and advanced analytics company despite having no background in working with data. Within two months, I was staffing a stall at Data Summit – a two-day international conference held in Edinburgh on 21 and 22 March 2019 – talking to industry leaders about Internet of Things offerings. Data has become quite the buzz word – everyone is talking about the big data revolution, but who, apart from data scientists, truly understands it? MORE
If you can tap into this type of data, you can adapt your experiences accordingly to make sure you’re catering for mindsets as well as what your customers actually want. Step 1: Set up a cross-functional data team. Step 2: Capture data in minute detail and at scale. MORE
You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Gathering live chat survey data . Next, let’s look at how GetFeedback uses live chat survey data to improve overall customer experience. MORE
Data explosion. The world has been consuming data at an unprecedented level. Data collection and analytics will even bring them closer to their customers as they analyze behaviors and demographics. What if the business has already collected so much data? MORE
Real-time data is a problem for customer experience. Here’s a relevant pull quote: “We live in a right-now economy, and deriving real-time insights and acting on customer data has never been more important for organizations to succeed,” said Billy Bosworth, CEO at DataStax. “We MORE
It’s vital to use real-life situations and analysis to determine what ACTIONS to take on those data insights if you want to work through your toughest customer experience issues. More Posts - Website Follow Me: The post What’s Missing from your Data Insights? MORE
GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. For companies across every industry, the paradigm of data privacy has changed fundamentally. Thus they need to adapt their data processing policies. MORE
In fact, around 50% of US consumers will share personal data , but they will expect better experiences in return for sharing that data with you. How To Deliver Great Experiences With Data Analytics: Two Approaches. When You Should Use Historic Data. MORE
Hollywood is learning what those in the market research world have known for years: follow the data. When they looked at the data, however, they found that 75% of the people who viewed the trailer online bought tickets to “Beauty and the Beast”, “Pitch Perfect”, and “Cinderella”. MORE
Facebook’s Cambridge Analytica scandal is the most obvious and public case of a business misusing personal data, which has brought this issue to the forefront. consumers worry about how brands collect and use their personal data, and 34% don’t trust tech companies with their digital privacy. MORE
Data Related Topics C3Centricity
MARCH 15, 2018
Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data.
Centriam Customer Experience Lab
MARCH 28, 2019
Recent articles about customer experience (CX) have included statements as grandiose as: “Customer experience is the new brand.”- Forbes. Put customer experience at the heart of your operations.”- McKinsey. Customer experience is the key competitive differentiator.” - Wall Street Journal.
IntouchInsight
APRIL 4, 2019
CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes
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Data Sources; Organizations Likely Missing. In this era of big data, we collect information from more sources than ever. But having access to data and effectively utilizing that data are two. the noise by simply relying on data points they are most comfortable.
GetFeedback
SEPTEMBER 19, 2018
In doing so, you gain a more holistic view of your audience and get access to more data to drive your business forward. Measuring key support metrics like Customer Effort or Customer Satisfaction can give you the data you need to improve service quality.
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CX Journey
DECEMBER 13, 2017
Image courtesy of Pixabay "Data is just data until you do something with it," right? Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards).
QuestionPro Audience
FEBRUARY 7, 2018
The only thing worse than no data is bad data, because bad data will lead to bad business decisions. We’ve compiled a list of 5 best practices to improve the data quality of your research. Every good idea should be supported by extensive research.
Magellan Solutions
JANUARY 10, 2019
Data explosion. The world has been consuming data at an unprecedented level. Data collection and analytics will even bring them closer to their customers as they analyze behaviors and demographics. What if the business has already collected so much data?
GetFeedback
JANUARY 16, 2019
Today, to collect the best customer data you must ask the right questions while also providing the ideal customer experience. . The importance of collecting great customer data. Customer data can have an enormous impact on the success of a business.
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Another telco giant bootstraps service interactions with data. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
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Smarter CX
APRIL 17, 2019
Data mining. You know it has something to do with searching data, but you’re not exactly sure what it is, who does it, and for what reason. And now, you’ve just been told your department is going to team up with IT to implement a data mining project. What is data?
QuestionPro Audience
MAY 24, 2018
Facebook’s Cambridge Analytica scandal is the most obvious and public case of a business misusing personal data, which has brought this issue to the forefront. consumers worry about how brands collect and use their personal data, and 34% don’t trust tech companies with their digital privacy.
GetFeedback
FEBRUARY 4, 2019
You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. Gathering live chat survey data . Next, let’s look at how GetFeedback uses live chat survey data to improve overall customer experience.
MaritzCX
MAY 30, 2018
Now that Summer is in full swing, many eyes are looking forward to another season of America’s Pastime, BASEBALL! As a baseball fan myself, I follow the team of my childhood, the 1992 and 1993 World Series Champions, the Toronto Blue Jays.
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Are they equipped to integrate and analyze new data sources? technology, data sources and. 30% say it is from data or. ON THE SAME JOURNEY S E C T 2 The contact center is a hub of data that spans across channels— voice, text, email, social, chatbot and more—yet many companies.
QuestionPro Audience
MARCH 16, 2018
Hollywood is learning what those in the market research world have known for years: follow the data. When they looked at the data, however, they found that 75% of the people who viewed the trailer online bought tickets to “Beauty and the Beast”, “Pitch Perfect”, and “Cinderella”.
Customer Bliss
JUNE 1, 2017
Real-time data is a problem for customer experience. Here’s a relevant pull quote: “We live in a right-now economy, and deriving real-time insights and acting on customer data has never been more important for organizations to succeed,” said Billy Bosworth, CEO at DataStax. “We
Hero Digital
APRIL 15, 2019
In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. Data can also make it easier to resolve differences of opinion.
GetFeedback
JULY 19, 2018
Today, we’ll share a few simple tips on improving visibility and driving action with Salesforce survey data. With both, you have the flexibility to filter out the noise and focus on your most important survey data. With survey data on the customer record, you can understand customer satisfaction and loyalty at a glance and act quickly to fix mistakes. The post 3 Tips on Maximizing Salesforce Survey Data appeared first on GetFeedback Blog.
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2 1 3 For all three of the above metrics, it’s important when forecasting to: • Leverage real-time and historical data, from a time span as short as a few weeks. to as long as one year depending upon your needs and the data available to you.
ProProfs Chat
APRIL 5, 2019
Data is the new oil. Data is the fuel for the modern marketing machinery; Data has changed how businesses operate. But like every mineral in its raw, unprocessed form, data is just a bunch of numbers, graphs, and information. The result of this surge in the value of data?
Provide Support
MARCH 19, 2019
GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. For companies across every industry, the paradigm of data privacy has changed fundamentally. Thus they need to adapt their data processing policies.
GetFeedback
MARCH 21, 2019
Now, how do you use your NPS data to actually make your customers’ experience better? A great approach is to map the NPS data to your customer journey. However, the more consciously you can curate and mediate every little touchpoint along the journey, the more insight you will gain and the more meaningful it will be when you map it to your NPS data results. How NPS data speaks to the customer journey. But you can actually use NPS data to do that drilling.
GetFeedback
JANUARY 3, 2019
Today, we’re sharing how you can leverage VOC data to improve customer service. In order to leverage VOC data, you have to ensure your customers are giving you feedback, and that you’re capturing it. All of these feedback methods should be considered when compiling VOC data. Choose how and when to communicate Voice of Customer data internally. Many companies choose to use email as their go-to platform for communicating VOC data.
Advertisement
And it’s true: the report data also shows that call volume. By asking the right questions and looking for answers in customer interaction data, companies can uncover. CUSTOMER DATA AVAILABLE AT THE TIME OF THE REQUEST. 10 % data-driven.
360Connext
DECEMBER 22, 2014
It’s vital to use real-life situations and analysis to determine what ACTIONS to take on those data insights if you want to work through your toughest customer experience issues. More Posts - Website Follow Me: The post What’s Missing from your Data Insights?
iPerceptions
SEPTEMBER 6, 2018
Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience
MaritzCX
AUGUST 1, 2017
Experts anticipate the amount of data collected globally to break the 40-zettabyte mark by the year 2020 at the latest. Editor’s note: This was originally posted on Document Strategy’s website here.
Aquila Insight
APRIL 2, 2019
I recently joined a data science and advanced analytics company despite having no background in working with data. Within two months, I was staffing a stall at Data Summit – a two-day international conference held in Edinburgh on 21 and 22 March 2019 – talking to industry leaders about Internet of Things offerings. Data has become quite the buzz word – everyone is talking about the big data revolution, but who, apart from data scientists, truly understands it?
Advertisement
And it’s true: the report data also shows that call volume. By asking the right questions and looking for answers in customer interaction data, companies can uncover. CUSTOMER DATA AVAILABLE AT THE TIME OF THE REQUEST. 10 % data-driven.
inContact
NOVEMBER 16, 2018
With that being said, one of the biggest time-consumers of live agent minutes comes from repetitive and tedious data gathering. With virtual agents, the process of gathering data can be fully contained within automation, so that live agents don’t have to do the boring and redundant tasks.
Kitewheel
MARCH 20, 2019
In fact, around 50% of US consumers will share personal data , but they will expect better experiences in return for sharing that data with you. How To Deliver Great Experiences With Data Analytics: Two Approaches. When You Should Use Historic Data.
MaritzCX
DECEMBER 13, 2018
Most of us intuitively know that bringing together data from multiple sources or taking a multi-faceted approach to answering a research question usually yields more impactful results than employing a narrow and focused approach.
Bob Hayes
OCTOBER 12, 2015
The role of data and analytics in business continues to grow. To make sense of their plethora of data, businesses are looking to data scientists for help. Job site, indeed.com, shows a continued growth in "data scientist" positions. Assessing Proficiency in Data Skills.
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
Bob Hayes
AUGUST 31, 2015
What kind of a data scientist are you? Take the free Data Skills Scoring System Survey at [link]. Data science skills. Companies rely on experts who can make sense of their data. Complementary Data Skills Required. Data Skills Scoring System (DS3).
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