Optimizing Employee Insights from Structured and Unstructured Data

InMoment XI

Employee data streams come from two principal frameworks: People Analytics and Voice of Employee (VoE). People Analytics aka Workforce Analytics, are the data sets HR uses to make recruitment more effective, increase retention and longevity, and improve fit, alignment, and productivity.

Data 327

Data Into Dollars: Can You Turn Your Data Into Revenue?

Forrester Digital Transformation

Every organization desires a positive return on its investments in data. Forrester data shows that advanced insights-driven businesses (IDBs) are 8.5 Big Data Business Intelligence customer analytics and insights Customer Insights Data Insights data monetization Data Strategy

Data 82
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Meet The Analyst Covering Data Storytelling, Data Literacy And Data Leadership: Kim Herrington

Forrester Digital Transformation

Tell us about yourself: I help people seek, solicit, and speak data & information in safe to share environments. I can help data, technology, and business leaders influence culture change and ignite insight-driven decision making at their organizations.

Data 83

3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data

InMoment XI

Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. For insurance CX programs, listening to the v oice of customer shouldn’t mean collecting as much data as possible.

Managing Product Feedback at Scale

As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. In this eBook, we’ll show you: • How to gather, prioritize, and select the best ideas from your customers and stakeholders, • How to make internal feedback more effective and inclusive, • How to make more strategic product roadmap decisions based on data, not opinions, • How to set expectations for new development both internally and externally. Get your free copy now!

Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

The key is to dive into your customer data. InMoment’s Digital Intercept solution has the ability to capture rich data from logged in users when they’re taking a survey. Tip #4: Collect All Pieces of Data Possible: Explicit + Implicit + Operational.

Data 342

3 tips for successful customer data management

NICE inContact

Customer data governance is important for ensuring data is useful, standardized, and safeguarded. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey.

Tips 215

InMoment’s Modern Market Research and Data Analytics Approach Ranks in Top 50

InMoment XI

About InMoment’s Market Research and Data Analytics Approach. With the help of our industry-leading data and research science capabilities, we’re able to help brands go beyond collecting data to reveal actionable intelligence that leads to Experience Improvement (XI).

Data 375

3 Powerful Ways to Visualize Your Data

IntouchInsight

The more data you’ve collected the better informed your business decisions will be. Analysis paralysis can be a real problem. But distilling raw numbers or drilling down to the right level to pull out actionable insights is challenging.

Data 156

Import data from cross-account Amazon Redshift in Amazon SageMaker Data Wrangler for exploratory data analysis and data preparation

AWS Machine Learning

Organizations moving towards a data-driven culture embrace the use of data and machine learning (ML) in decision-making. To make ML-based decisions from data, you need your data available, accessible, clean, and in the right format to train ML models.

Data 78

Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment

InMoment XI

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Depending on the data maturity level in your business, you may combine some of your data, but not all of it.

Data 369

Brandwatch’s Summer of Data: TV Data, LinkedIn, and More

Brandwatch CX

Announcement Brandwatch Updates News Product blended data data data source social media data tv

Data 88

Good Data Beats Great Surveys

Heart of the Customer

The post Good Data Beats Great Surveys appeared first on Heart of the Customer. Customer Journey Mapping CX Program Strategy Surveys & Feedback Best practices Customer Experience CX Data data quality journey mapping Surveys

Take The Confusion Out Of Data Mesh

Forrester Digital Transformation

Confused by data mesh? While the domain-centric and data-governance-by-design principles feel simple and intuitive, the big question is, “How do you execute on data mesh?” Data mesh principles are not new. Data governance artifacts to […].

Data 62

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

The Secret to Leveraging Customer Data

Alida

Let’s face it: Data is the beating heart of the modern world. There’s even data to be gathered when you walk through the park, meet a friend for dinner, or read a good book.

Data 130

A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment

InMoment XI

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Depending on the data maturity level in your business, you may combine some of your data, but not all of it.

Data 283

Data Clean Rooms Add Complexity To The Data Deprecation Conundrum

Forrester Digital Transformation

The flurry of changes in the advertising and marketing ecosystem driven by cookie and ID deprecation, rising walled gardens, and privacy-preserving measures, has B2C marketers scrambling for solutions to help them develop data-driven marketing strategies.

Trends in online panel data quality 2022

QuestionPro Audience

High data quality is vital for the success of any market research project. We know that everybody has a different approach to measuring bad data quality. Over the years, there has been a shift in how survey data is collected, and online panelists have given rise to panel fraudsters.

Trends 195

ABCs of Data Normalization for B2B Marketers

Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow. However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals!

Navigate China’s New Data and AI Regulations

Forrester Digital Transformation

Government-led data privacy and security consultations gave birth to new regulations over the past 6 months in China. While these are starting to be enforced, 2022 will see the launch of even more data-related regulations (Figure 1).

The Data-Led Growth Program: Use Data to Grow Your SaaS

InnerTrends

After several months of hard work and collaboration with the incredible SaaS experts at Market8 and Inturact , we’re excited to bring you: The Data-Led Growth Program. Data-led Company market8 inturact saas startup saas growthSaaS Experts + hours of videos and ?? study materials ??

Data 83

You’ve Got Data? Well Don’t Start There!

C3Centricity

Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. The Current Situation with Data. Data is everywhere and most organisations are drowning in it! And this can only be done by asking the right questions of your data and information.

Data 208

3 CX Goals that Create Experience Improvement, Not Just More Data

InMoment XI

The idea behind this approach is to gather a mountain of ‘big data’ and thus be armed with every possible piece of information about your customers, your employees, other audience segments, and all their preferences.

Data 376

The 2019 Technographic Data Report for B2B Sales Organizations

In this report, ZoomInfo substantiates the assertion that technographic data is a vital resource for sales teams. In fact, the majority of respondents agree—with 72.3% reporting that technographic data is either somewhat important or very important to their organization. The reason for this is simple—sales teams value technographic data because it makes essential selling activities easier and more efficient.

The Cookie Crumbles: The Rise of Zero-Party Data

Alida

What’s better than a great cookie? The customer that made it. Every time. Total Experience Management

Data 207

Introducing: Data Visualization in Action

Dapresy

Presenting data as a story can fuel your organization’s success, keeping it ahead of the game. However, there is so much data – interpreting all of it correctly and turning it into the right story can be an intimidating task that many organizations struggle with.

Data 83

Picking An Agency To Maximize The Value Of Your First-Party Data

Forrester Digital Transformation

For B2C marketers, first-party data is a lot like “Zoolander’s” Hansel: “so hot right now.” Facing massive headwinds amid data deprecation, marketers want to capture zero- and first-party data from customers and build direct relationships.

12 Businesses That Need To Outsource Data Entry in 2021

Magellan Solutions

What are the business that need to outsource data entry in 2021. A fact that outsource data entry helps to make it possible. Data entry outsourcing has a CAGR of 5% during the 2019-2023 which roughly means $350 million. Data entry is the core of any data-driven strategy.

Data 52

Data-Driven Marketing 101

This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics.

Unified data preparation and model training with Amazon SageMaker Data Wrangler and Amazon SageMaker Autopilot

AWS Machine Learning

Data fuels machine learning (ML); the quality of data has a direct impact on the quality of ML models. Therefore, improving data quality and employing the right feature engineering techniques are critical to creating accurate ML models. Split data into train and test sets.

Data 78

Revenge Of The Data Nerds

Forrester Digital Transformation

(Or, Why You Should Have A Revenue Operations Data Center Of Excellence) “Nerd” is a term of pride in my household. B2B Marketing Data Governance Marketing Operations Sales Operations

Exposing the Data Mesh Blind Side

Forrester Digital Transformation

Be ready to explore the Data Mesh blind side. Working in and leading data management and governance teams is like living in a perpetual group therapy session. Architecture & Technology Strategy Big Data Data Governance Data Insights enterprise architecture

2021: The Year of CX Data

Heart of the Customer

I mean digital hygiene, and the need to clean your data. The post 2021: The Year of CX Data appeared first on Heart of the Customer. Given the year we’ve had, we need to talk hygiene. Because I suspect you’ve been neglecting it.

Data 114

4 Data-Driven Steps To Drive Successful B2B Demand Generation

Fact: Good data lives at the core of every successful B2B demand generation strategy. Without quality data, it’s nearly impossible to identify and segment your target audience and create messaging that speaks to their values and interests. Whether you’re stepping into a new position or you’re new to demand generation, learning the tricks of the trade can be, well, tricky. In this eBook, you’ll discover how to improve your demand generation program—and your bottom line.

Breaking Silos and Harnessing Data to Improve Customer Experiences

Doing CX Right

The post Breaking Silos and Harnessing Data to Improve Customer Experiences appeared first on Doing CX Right. Podcast Celia Fleischaker Customer Experience data silos Verint

Data 74