Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data. MORE
What can Big Data mean for your Voice of Customer (VoC) software platform and program? Meeker’s 2014 edition has a section on Big Data where she lists the following six trends: View ArticleEach year, Mary Meeker, of the VC firm Kleiner Perkins Caufield Beyers, publishes a comprehensive and always interesting 100+ page deck on Internet Trends. MORE
A long-standing problem that marketers experience time and again is their lack of access to quality, usable data. This inability to utilize data at the time when it’s needed means that it's difficult to communicate the right message to the right customer at the right moment. And with your data spread over multiple silos, it’s an overwhelming challenge for marketers to wade through different pools of data to find the information they need. MORE
Our new eBook, A Marketer’s Guide to Customer Data Platforms , is here to clear up some of this confusion by delving into precisely what a Customer Data Platform (CDP) is and why it’s vital for marketers to recognize the differences between them and other forms of data solutions. Article Customer Data PlatformIt can be a relentless challenge trying to keep up with new technologies, not to mention all the acronyms and buzzwords that come along with them. MORE
I was invited by IBM as a guest to share some insights from the perspective of a data scientist. Data science is about extracting insights from data. The platform allows programmers to can get access to any of the data sets via an API to help them develop products. MORE
Big Data is back on the corporate agenda. exabytes of data were created every day; by 2014 this was 2.3 I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. In 2013 IBM reported over 2.5 zettabytes. View Article MORE
A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. machine learning, data science, data integration, data platforms, in-depth studies). MORE
When it comes to making operations more efficient, most executives know they need to leverage data to identify areas of improvement. Data collection and storage is manageable, but executives can easily find themselves with a mountain of information and more questions than answers. MORE
Spring is in the air and with Summer on the way, many eyes are looking forward to another season of America’s Pastime, BASEBALL! As a baseball fan myself, I follow the team of my childhood, the 1992 and 1993 World Series Champions, the Toronto Blue Jays. As a fan of analytics, I enjoy delving deeper. View Article. Retail MORE
Overview Thick Data provides insight into people’s emotions, motivations and ways of thinking. For our organizations to have a realistic view of the marketplace and our customers, CX leaders need to provide and advocate the use of Thick Data to supplement operational Big Data insights. MORE
Now that Summer is in full swing, many eyes are looking forward to another season of America’s Pastime, BASEBALL! As a baseball fan myself, I follow the team of my childhood, the 1992 and 1993 World Series Champions, the Toronto Blue Jays. MORE
Experts anticipate the amount of data collected globally to break the 40-zettabyte mark by the year 2020 at the latest. Editor’s note: This was originally posted on Document Strategy’s website here. MORE
Data science methods and related tools (i.g., Business professionals are relying heavily on the practice of data science to answer important questions to improve how they manage customer relationships. This proactive approach to customer churn necessarily relies on the analysis of data. MORE
The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation ever. The GDPR’s primary goal is to protect and empower all European Union citizens’ data privacy. MORE
Data is just data until you do something with it, right?! For a variety of reasons, not the least of which is that they just don’t know what to do with the data. And let’s assume that Phase 0 is not listening or looking at data at all. MORE
What can Big Data mean for your Voice of Customer (VoC) software platform and program? Meeker’s 2014 edition has a section on Big Data where she lists the following six trends: View Article MORE
Image courtesy of ARMLE Are you taking action on your customer data? The Future is Now: Take Your Customer Data to the Next Level Two Major Flaws of Your Customer Listening Efforts It's a problem. Ensure that you have multiple streams/types of data for more-robust analysis. MORE
While data scientists have many resources in their tool belt, our research shows that proficiency with data mining and visualization tools consistently ranks as one of the most important skills in determining project success. We used two methods to rank data science skills. MORE
Omnichannel and the rapid scale of Big Data . megabytes of new data will be created for every person on the planet every second. If you do the full math on that, the total volume of data globally in 2020 might be around 44 zettabytes. Now we know the rapid scale of Big Data. MORE
Customer professionals lack proficiency in, or access to, three important data science skills: programming, mathematics, statistics. Data were collected from January to March 2017. One way they are trying to get ahead is through the application of analytics on their data. MORE
In case you hadn’t noticed, the amount of data in the world is increasing at an exponential rate. I’m often asked about all this unstructured data and how companies can. For example, every minute there are nearly 4.2 MORE
The role of data and analytics in business continues to grow. To make sense of their plethora of data, businesses are looking to data scientists for help. Job site, indeed.com, shows a continued growth in "data scientist" positions. Assessing Proficiency in Data Skills. MORE
Image courtesy of Pixabay "Data is just data until you do something with it," right? Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards). MORE
The new data economy isn't about data; it is about insights. A growing number of companies recognize the opportunity their data provides, and they take that data to market: 1/3 of firms report commercializing data or sharing it for revenue with partners or customers. MORE
CX Data platforms are growing in popularity by those that seek to improve their Customer Experiences. These platforms can provide data management intended to optimize the Customer Experience, not only at a general level but also at a personalized level. What is a CX Data Platform? MORE
That was over two years ago—ironically around the same time as the Yahoo Data breach. Later, when Yahoo account holders think of the brand, they will remember feeling afraid, angry and disappointed that it lost their data to hackers, where it ended up on the black market. MORE
Every CX program wants to gather as much insightful data as possible. We all are asked to provide our feedback multiple times every day. One day, I decided to count how many times I was asked to provide feedback. I initially thought maybe once per day, but when I counted it, I was invited to. MORE
Data mining is one of the most powerful tools that every business needs today. It is the process of computing and analyzing large sets of data to get new ones and different patterns. It is not exactly what the term implies because many researchers have denied calling it “data mining”. MORE
In our study of data scientists, we found that only about a third of them possessed skills needed to handle big and distributed data. These results are in line with findings from other studies that find that data scientists typically analyze small data sets. MORE
7 Ways to Make Sure You’re Getting the Most of Your Unstructured Data with Text Analytics Today and Tomorrow Yesterday my 10-year-old daughter sent 43 text messages, posted 8 Musical.ly MORE
Real-time data is a problem for customer experience. Here’s a relevant pull quote: “We live in a right-now economy, and deriving real-time insights and acting on customer data has never been more important for organizations to succeed,” said Billy Bosworth, CEO at DataStax. “We MORE
By applying data science principles to understanding the research behind the NPS, however, we see that the NPS claims have three serious problems. But there are other, better approaches to summarizing data, including: Mean Scores: This is the arithmetic average of the set of responses. MORE
It’s vital to use real-life situations and analysis to determine what ACTIONS to take on those data insights if you want to work through your toughest customer experience issues. More Posts - Website Follow Me: The post What’s Missing from your Data Insights? MORE
In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. MORE
In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. MORE
The key to unlocking this power is the insight provided by data analytics. There are three primary points to cover when selling the value of data insights to the C-suite: Outline the functionality and benefits of using analytics. MORE
7 Ways to Make Sure You’re Getting the Most of Your Unstructured Data with Text Analytics Today and Tomorrow Yesterday my 10-year-old daughter sent 43 text messages, posted 8 Musical.ly MORE
In the world of big data and predictive analytics the standard approach for gathering and analyzing data follows the CRISP-DM approach. Once documented, a variety of sketching techniques could be used to provide context for the users regarding how the data space might be designed. MORE
I talk often about customer experience , but recently I’ve heard from some followers that they’d like a bit more on customer retention. The first thing to understand about customer retention is that obviously it comes straight from customer experience. MORE
The SmarterCX team recently asked consumers how they feel about artificial intelligence and data personalization, and the line between creepy and convenient interactions. Here’s the advice they shared about using data personalization responsibly. CX today is being driven by data. MORE
Most companies would say they are data-driven. You gather as much data as possible in order to make strategically based decisions regarding marketing, branding, budget, and new product ideas. Because more data equals more insights, right? MORE
The following is an excerpt from the e-book Big Data and Beyond. The big data hype is officially dead. In 2015, the analyst firm Gartner dropped big data from its Hype Cycle for Emerging Technologies report. The rise of big data. The big drawback of big data. MORE
What can Big Data mean for your Voice of Customer (VoC) software platform and program? Meeker’s 2014 edition has a section on Big Data where she lists the following six trends: View Article. MORE
Data Related Topics C3Centricity
MARCH 15, 2018
Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data.
CX Journey
DECEMBER 13, 2017
Image courtesy of Pixabay "Data is just data until you do something with it," right? Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards).
MaritzCX
MAY 30, 2018
Now that Summer is in full swing, many eyes are looking forward to another season of America’s Pastime, BASEBALL! As a baseball fan myself, I follow the team of my childhood, the 1992 and 1993 World Series Champions, the Toronto Blue Jays.
Customer Bliss
JUNE 1, 2017
Real-time data is a problem for customer experience. Here’s a relevant pull quote: “We live in a right-now economy, and deriving real-time insights and acting on customer data has never been more important for organizations to succeed,” said Billy Bosworth, CEO at DataStax. “We
MaritzCX
AUGUST 7, 2018
Every CX program wants to gather as much insightful data as possible. We all are asked to provide our feedback multiple times every day. One day, I decided to count how many times I was asked to provide feedback. I initially thought maybe once per day, but when I counted it, I was invited to.
Bob Hayes
FEBRUARY 15, 2016
In our study of data scientists, we found that only about a third of them possessed skills needed to handle big and distributed data. These results are in line with findings from other studies that find that data scientists typically analyze small data sets.
Bob Hayes
MAY 7, 2018
By applying data science principles to understanding the research behind the NPS, however, we see that the NPS claims have three serious problems. But there are other, better approaches to summarizing data, including: Mean Scores: This is the arithmetic average of the set of responses.
Ann Michaels and Associates
FEBRUARY 26, 2018
Most companies would say they are data-driven. You gather as much data as possible in order to make strategically based decisions regarding marketing, branding, budget, and new product ideas. Because more data equals more insights, right?
MaritzCX
JUNE 18, 2014
What can Big Data mean for your Voice of Customer (VoC) software platform and program? Meeker’s 2014 edition has a section on Big Data where she lists the following six trends: View Article.
MaritzCX
JUNE 18, 2014
What can Big Data mean for your Voice of Customer (VoC) software platform and program? Meeker’s 2014 edition has a section on Big Data where she lists the following six trends: View Article
MaritzCX
MAY 30, 2018
Spring is in the air and with Summer on the way, many eyes are looking forward to another season of America’s Pastime, BASEBALL! As a baseball fan myself, I follow the team of my childhood, the 1992 and 1993 World Series Champions, the Toronto Blue Jays. As a fan of analytics, I enjoy delving deeper. View Article. Retail
Beyond Philosophy
SEPTEMBER 28, 2016
That was over two years ago—ironically around the same time as the Yahoo Data breach. Later, when Yahoo account holders think of the brand, they will remember feeling afraid, angry and disappointed that it lost their data to hackers, where it ended up on the black market.
Calabrio
MAY 3, 2016
When it comes to making operations more efficient, most executives know they need to leverage data to identify areas of improvement. Data collection and storage is manageable, but executives can easily find themselves with a mountain of information and more questions than answers.
Smarter CX
FEBRUARY 6, 2018
The SmarterCX team recently asked consumers how they feel about artificial intelligence and data personalization, and the line between creepy and convenient interactions. Here’s the advice they shared about using data personalization responsibly. CX today is being driven by data.
MaritzCX
MARCH 6, 2018
In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX.
MaritzCX
MARCH 6, 2018
In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX.
inContact
JULY 12, 2016
The key to unlocking this power is the insight provided by data analytics. There are three primary points to cover when selling the value of data insights to the C-suite: Outline the functionality and benefits of using analytics.
CX Journey
MAY 2, 2017
Image courtesy of ARMLE Are you taking action on your customer data? The Future is Now: Take Your Customer Data to the Next Level Two Major Flaws of Your Customer Listening Efforts It's a problem. Ensure that you have multiple streams/types of data for more-robust analysis.
360Connext
DECEMBER 22, 2014
It’s vital to use real-life situations and analysis to determine what ACTIONS to take on those data insights if you want to work through your toughest customer experience issues. More Posts - Website Follow Me: The post What’s Missing from your Data Insights?
MaritzCX
OCTOBER 5, 2017
In case you hadn’t noticed, the amount of data in the world is increasing at an exponential rate. I’m often asked about all this unstructured data and how companies can. For example, every minute there are nearly 4.2
Bob Hayes
FEBRUARY 5, 2018
Data science methods and related tools (i.g., Business professionals are relying heavily on the practice of data science to answer important questions to improve how they manage customer relationships. This proactive approach to customer churn necessarily relies on the analysis of data.
Bob Hayes
FEBRUARY 8, 2016
While data scientists have many resources in their tool belt, our research shows that proficiency with data mining and visualization tools consistently ranks as one of the most important skills in determining project success. We used two methods to rank data science skills.
Bob Hayes
NOVEMBER 5, 2017
A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. machine learning, data science, data integration, data platforms, in-depth studies).
BlueVenn
APRIL 3, 2018
Our new eBook, A Marketer’s Guide to Customer Data Platforms , is here to clear up some of this confusion by delving into precisely what a Customer Data Platform (CDP) is and why it’s vital for marketers to recognize the differences between them and other forms of data solutions. Article Customer Data PlatformIt can be a relentless challenge trying to keep up with new technologies, not to mention all the acronyms and buzzwords that come along with them.
West Monroe
JUNE 11, 2018
In the world of big data and predictive analytics the standard approach for gathering and analyzing data follows the CRISP-DM approach. Once documented, a variety of sketching techniques could be used to provide context for the users regarding how the data space might be designed.
Bob Hayes
OCTOBER 12, 2015
The role of data and analytics in business continues to grow. To make sense of their plethora of data, businesses are looking to data scientists for help. Job site, indeed.com, shows a continued growth in "data scientist" positions. Assessing Proficiency in Data Skills.
Vision Critical
JULY 28, 2016
The following is an excerpt from the e-book Big Data and Beyond. The big data hype is officially dead. In 2015, the analyst firm Gartner dropped big data from its Hype Cycle for Emerging Technologies report. The rise of big data. The big drawback of big data.
MaritzCX
JUNE 8, 2016
7 Ways to Make Sure You’re Getting the Most of Your Unstructured Data with Text Analytics Today and Tomorrow Yesterday my 10-year-old daughter sent 43 text messages, posted 8 Musical.ly
MaritzCX
JUNE 8, 2016
7 Ways to Make Sure You’re Getting the Most of Your Unstructured Data with Text Analytics Today and Tomorrow Yesterday my 10-year-old daughter sent 43 text messages, posted 8 Musical.ly
Amity
JANUARY 22, 2018
The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation ever. The GDPR’s primary goal is to protect and empower all European Union citizens’ data privacy.
MaritzCX
JUNE 18, 2014
What can Big Data mean for your Voice of Customer (VoC) software platform and program? Meeker’s 2014 edition has a section on Big Data where she lists the following six trends: View ArticleEach year, Mary Meeker, of the VC firm Kleiner Perkins Caufield Beyers, publishes a comprehensive and always interesting 100+ page deck on Internet Trends.
BlueVenn
APRIL 18, 2018
A long-standing problem that marketers experience time and again is their lack of access to quality, usable data. This inability to utilize data at the time when it’s needed means that it's difficult to communicate the right message to the right customer at the right moment. And with your data spread over multiple silos, it’s an overwhelming challenge for marketers to wade through different pools of data to find the information they need.
MaritzCX
AUGUST 9, 2016
Big Data is back on the corporate agenda. exabytes of data were created every day; by 2014 this was 2.3 I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. In 2013 IBM reported over 2.5 zettabytes. View Article
Beyond Philosophy
MAY 17, 2017
CX Data platforms are growing in popularity by those that seek to improve their Customer Experiences. These platforms can provide data management intended to optimize the Customer Experience, not only at a general level but also at a personalized level. What is a CX Data Platform?
Bob Hayes
FEBRUARY 24, 2016
I was invited by IBM as a guest to share some insights from the perspective of a data scientist. Data science is about extracting insights from data. The platform allows programmers to can get access to any of the data sets via an API to help them develop products.
Forrester's Customer Insights
MARCH 8, 2017
The new data economy isn't about data; it is about insights. A growing number of companies recognize the opportunity their data provides, and they take that data to market: 1/3 of firms report commercializing data or sharing it for revenue with partners or customers.
Bob Hayes
SEPTEMBER 18, 2017
Customer professionals lack proficiency in, or access to, three important data science skills: programming, mathematics, statistics. Data were collected from January to March 2017. One way they are trying to get ahead is through the application of analytics on their data.
Customer Bliss
APRIL 27, 2017
Omnichannel and the rapid scale of Big Data . megabytes of new data will be created for every person on the planet every second. If you do the full math on that, the total volume of data globally in 2020 might be around 44 zettabytes. Now we know the rapid scale of Big Data.
Magellan Solutions
JANUARY 12, 2018
Data mining is one of the most powerful tools that every business needs today. It is the process of computing and analyzing large sets of data to get new ones and different patterns. It is not exactly what the term implies because many researchers have denied calling it “data mining”.
Customer Bliss
JUNE 23, 2016
I talk often about customer experience , but recently I’ve heard from some followers that they’d like a bit more on customer retention. The first thing to understand about customer retention is that obviously it comes straight from customer experience.
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