Blueshift

MARCH 23, 2023

Personalization has been an undisputed element of digital marketing effectiveness with proven ROI.

ROI 97

ROI Marketing Customer Engagement Data 97

Doing CX Right

MARCH 26, 2023

Joanne Lipman, Author and Journalist, and Stacy Sherman provide concrete steps for reinvention to gain personal and business growth. The post The Path to Reinvention: Transforming Your Work and Life for Lasting Success appeared first on Doing CX Right.

Leadership 64

Leadership 64

InMoment XI

MARCH 21, 2023

These days, social media seems polarized with posts from friends or colleagues either about starting new positions or sharing that they’ve been a part of recent layoffs.

eBook 260

eBook Social Media Employee Experience Meeting 260

Steve DiGioia

MARCH 20, 2023

“So, you’re telling me that THIS customer is more important than all the rest?” And that I should give them preference over everyone else that walks in the door?” Read 3 Reasons Why Successful Teams Earn Your Trust. But they’re a VIP” , she kept on saying.

How To 135

How To Groups Hotels Customer Experience 135

Speaker: DeAnna McIntosh, Retail Growth Strategist

Join DeAnna McIntosh, Retail Growth Strategist, for this idea-sparking session on how to multiply and diversify your revenue (and impact) with zero ad spend, how to create disruption in your industry, and how to reimagine and innovate the retail business model.

Retail

Comm100

MARCH 21, 2023

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators.

Strategy 151

Strategy Customer Experience Customer Service Survey 151

Russel Lolacher

MARCH 20, 2023

In this episode of Relationships at Work, host Russel Lolacher chats with speaker and psychologist Dr. Lauren Appio on creating and fostering a consent culture in the workplace to give employees agency and choice.

Culture 98

Culture Policies Employee Engagement Course 98

2020 Research

MARCH 20, 2023

Access our Canadian Cannabis Panel, designed to help organizations like yours keep up with evolving consumer trends. With this panel, you’ll get access to a diverse range of thousands of Canadians with detailed profiles.

Trends 97

Trends Consumers 97

dscout People Nerds

MARCH 20, 2023

When a 1-1 session isn’t going as planned, how can you get the participant back on track? This article has you covered

How To 92

How To 92

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion.

NPS 82

NPS Customer Experience Net Promoter Score Metrics 82

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.

Entertainment

The DiJulius Group

MARCH 20, 2023

“When your company says you want your employees to be leaders, what that really means is that you want their emotional commitment to your vision.

Groups 89

Groups Company 89

Magellan Solutions

MARCH 22, 2023

What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this.

Call Center 86

Call Center Metrics Average Handle Time Policies 86

ShepHyken

MARCH 21, 2023

Top Takeaways: Failing to listen to the customer communicates apathy and rudeness. It tells the customer that you do not care enough to engage. Heather Younger shares her 5-step framework on how to listen better: Recognize the unsaid. Look at the nonverbal cues.

Loyalty 87

Loyalty Customer Experience Feedback Communication 87

BirdEye

MARCH 22, 2023

Including social media in your marketing strategy is crucial to maximizing your leads. However, running a business can be time-consuming, and implementing social media plans may require assistance. Posting consistently is the number one way to achieve your goals on social media.

Social Media 82

Social Media Tools Report Guidelines 82

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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.

Customer Experience Management

AWS Machine Learning

MARCH 23, 2023

This is joint post co-written by Leidos and AWS. Leidos is a FORTUNE 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets.

How To 112

How To Data Training Examples 112

Retently

MARCH 23, 2023

Net Promoter Score 78

Net Promoter Score Effort Score Company Airlines 78

Magellan Solutions

MARCH 22, 2023

What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Several visualization techniques can be used to achieve this.

Call Center 79

Call Center Metrics Average Handle Time Policies 79

ChurnZero

MARCH 22, 2023

This is a guest article by Kristen Hayer , the founder and CEO of The Success League. During a difficult time, like an economic downturn or a financial insecurity, companies start to take a closer look at every department.

Customer Experience 79

Customer Experience Customer Success Touchpoint Roadmap 79

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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

Trends

Adrian Swinscoe

MARCH 23, 2023

Following a conference I recently attended in London, I was invited to a dinner hosted by Quiq, a conversational AI and business messaging platform provider. During the […] The post Does customer service need a rebrand? first appeared on Adrian Swinscoe

Conference 75

Conference Customer Service Customers 75

kommunicate

MARCH 21, 2023

Last Updated on March 21, 2023 Messe Duesseldorf GMBH is one of the 5 most successful trade fair organizers in the world. With humble beginnings as a small wooden hut that conducted trade fairs in the city of Duesseldorf.

Case Study 78

Case Study Company Study 78

ClientSuccess

MARCH 21, 2023

In the past decade, CRMs have revolutionized customer relationships. From tracking prospects to recording sales interactions – teams can unlock incredible insights with a good Customer Relationship Management platform. But what happens once customers become clients?

Sales 78

Sales Tips Meeting Customer Success 78

Totango

MARCH 21, 2023

In today’s challenging economic climate, teams must ensure they are utilizing the right initiatives to protect and grow customer loyalty.

Metrics 77

Metrics Touchpoint NPS Feedback 77

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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.

Strategy

Helpware

MARCH 21, 2023

Marketing’s evolvement from traditional to digital represents the latest stop of a long journey. Throughout history, marketing kept pace with the market’s tendencies to develop new tastes and preferences.

Trends 75

Trends Consumers Marketing 75

eglobalis

MARCH 20, 2023

Evolving Your B2B Customer Experience and Employee Experience Maturity Model? Return to the Customer Experience Key Pillars. The post Evolving Your B2B Customer Experience Maturity Model? The Return to the CX Key Pillars. appeared first on Eglobalis.

B2B 75

B2B CEM Employee Experience Measurement 75

Feedbackly

MARCH 23, 2023

Feedbackly began with a mission to help businesses truly understand their customers and improve their experiences through valuable customer feedback. We’ve turned that mission into a reality with our powerful customer experience management platform and pioneering within Emotional Experience.

Feedback 98

Feedback Customer Centricity Data Survey 98

Brandwatch CX

MARCH 22, 2023

Just for Fun Trending WebTeam Testing

Trends 98

Trends 98

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When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

How To

kommunicate

MARCH 23, 2023

Last Updated on March 23, 2023 Everyone’s on WhatsApp these days. And by everyone, we mean everyone!!! billion people use the app!! It is the most downloaded app on the App store in over a 100 nations. So the chances are high that your customer is on WhatsApp. If you are a growing business [.]

Customers 67

Customers 67

Cyara

MARCH 22, 2023

The constant innovation and evolution in technological capabilities and technology architectures call for never-ending cycles of changes and improvements. automated testing Botium chatbot assurance chatbot testing

Innovation 67

Innovation Technology 67

My Customer

MARCH 22, 2023

You must focus on your employees if you want a great experience that delivers service excellence. Unfortunately, that isn't my concept. 22nd Mar 2023 By Colin Shaw Founder & CEO

Customer Experience 96

Customer Experience Employee Experience Customers 96