A unique customer experience is the outcome of a unique company. What I mean by that is that, yes a company can put tactics into place that transactionally are out of the ordinary. MORE
You’ve got a great restaurant concept. You’re in the trendiest neighborhood in the city and you have a variety of delicious menu items. Although you’ve worked hard to create what should be a restaurant hit, you’re struggling to get customers through your doors. MORE
More than 2.8 million pounds uncollected in annual fines. Britain’s personal data watchdog has failed to collect millions in fines for breaches of the Data Protection Act (DPA). MORE
“Customers will never love your company until your employees love it first.” ~ Simon Sinek. It is a well-known fact that healthy employee engagement and sustained business growth are correlated. MORE
Reading Time: 3 minutes Some folks think brand is all about colors and fonts, logos and taglines, but that’s only a fraction of what constitutes a brand in the eyes and hearts of customers. Customers define brand through experience and experience is overwhelmingly influenced through interactions. MORE
It’s 2018 and 8 years since the implementation of the Equality Act 2010. You may be forgiven for thinking that companies and organisations had got their act together and were ensuring that all services were accessible. MORE
Did you know that less than 30% of field service organizations are achieving profitable revenue growth? Service profitability is no longer simply a function of increasing the number of service calls completed per shift at a lower cost. MORE
This article was written by Grace Carter. Grace Carter is a business writer at Brisbane Assignment Help and Australian Help services. She also tutors students at College Paper Writing Service , where she helps improve writing skills, build confidence and write better assignments. MORE
Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. MORE
Why pay attention to Augmented Reality? Augmented Reality or “AR” solves many challenges you face today: growing complexity of serviceable assets, limited resources, and an aging workforce which leads to massive training needs for new and contingent field technicians. MORE
In today’s subscription-based economy, customers are no longer trapped in long-term contracts; instead, they are able to jump to competitors easily when they become dissatisfied with their current vendor. MORE
Change is constant in the world of ecommerce. Digital transformation is no longer a novel idea, seamless omnichannel experiences are a prerequisite to success, and the behaviors and expectations of retail shoppers have shifted. MORE
Image courtesy of Pixabay Do you close the loop with customers after they provide feedback? Many companies listen to customers, but a big chunk of these companies don't do anything with the feedback or follow up with customers about what they heard. What a shame! What a huge missed opportunity! MORE
If you to run a successful e-commerce store then exceptional customer service, customer satisfaction, and retention are essential. Having a well-defined customer service strategy in place can no longer be an afterthought. MORE
The post What is Great Customer Service? 9 Industry Leaders to Learn From appeared first on Solvvy MORE
When consumers think of exceptional customer experience, two things come to mind: quick resolution and personalized services. In the B2B realm, the same priorities ring true. No matter who your customers are, buyers of all shapes and sizes have the same general customer service wish list. MORE
Speeding along the flatlands of Nebraska, I found myself waxing nostalgic about both my past and my youngest brother Callaghan’s future. I was headed to Creighton University in Omaha to watch Callaghan graduate from college. MORE
This is the second in a two-part blog series. If you missed my perspective on 5 Things You Should Not Do in the Name of Customer Experience please check that out here. . This week we are flipping our conversation to discuss five things you absolutely must do to be customer-centric. MORE
We live in a business world full of disruption. Whether you work in financial services, manufacturing, logistics or retail, no business today can ignore the rapid pace of change facing us all. MORE
Two years ago I reported on NewVoiceMedia’s “serial switchers” report that indicated that $62 billion was lost due to poor customer service. That number, in their new report now has that number pegged at $75 billion! That’s a lot of lost business! Here’s my take on this. MORE
As technology and consumer behavior evolve, the way we provide customer service and support should, too. Until recently, customer service’s role was primarily reactive , addressing specific complaints as they arise—reacting to customer service issues after they happen. That’s changing. MORE
The world of consumer healthcare is currently experiencing a vital shift. Just like in retail, automotive, hospitality, financial services, and nearly every business sector and industry, the old fee-for-service and fix-what’s-broken approach is no longer enough. MORE
As you may know, I’ve just released a new book, Would You Do That To Your Mother? The Make Mom Proud Standard for How to Treat Your Customers – and I’m excited to show you the inside of the book and its components in the video below. MORE
Robinson Q&A: A CX Program Designed to Surface Customer Trends and Needs An interview with Matt Ostrowski, Director of Business Development, C.H. Robinson, from the book Unlock the Value of CX. The book addresses the value that great customer experiences can have and how to deliver customer experience the right way to accelerate insights, results, and. View Article. MORE
…which of these 5 types are you? This original article was written by Steve DiGioia. Most people understand that in order to provide good customer service we must use one of our least appreciated soft skills – listening. MORE
In business, external success begins with inner success. To develop a strong and lasting relationship with customers, you must first strengthen the camaraderie within your organization. To keep the customers satisfied, you must first create a great corporate culture. MORE
Whether we are a small bootstrapped team or a large resource-rich one, we always find ourselves having to do more with less. As a leader, I always find myself thinking, “How can Customer Operations work smarter, not harder?” MORE
Next week we celebrate Memorial Day. We deeply thank all those who have made the ultimate sacrifice for their country! We also thank those who served for their service. We both had the distinct honor and privilege to serve our country. Chip is a highly decorated Vietnam War veteran. MORE
Grow Sales, Revenue, and Customer Loyalty While Improving the Customer Experience. How can you create a better online support experience for your customers? MORE
?. “ I really, truly pride myself in surrounding myself with a team of super talented people and letting them shine and be their best selves,” says Carolyne Matseshe-Crawford , Head of Fan Experience at Fanatics. Fanatics is the world’s largest provider of officially licensed sports gear. MORE
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. MORE
Customer Bliss
MAY 25, 2018
As you may know, I’ve just released a new book, Would You Do That To Your Mother? The Make Mom Proud Standard for How to Treat Your Customers – and I’m excited to show you the inside of the book and its components in the video below.
Vision Critical
MAY 24, 2018
Retail is far from dead. That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail.
Michelli Experience
MAY 22, 2018
This is the second in a two-part blog series. If you missed my perspective on 5 Things You Should Not Do in the Name of Customer Experience please check that out here. . This week we are flipping our conversation to discuss five things you absolutely must do to be customer-centric.
Steve DiGioia
MAY 21, 2018
…which of these 5 types are you? This original article was written by Steve DiGioia. Most people understand that in order to provide good customer service we must use one of our least appreciated soft skills – listening.
Advertisement
The world’s most influential and customer-centric firms lead with technology, but do not let technology lead their customer relationships. Iconic firms – as such firms are labelled – recognize that providing exceptional customer experience is a key driver of increased revenue and brand loyalty. Register now to learn what strategies differentiate an iconic firm from other businesses
Wired and Dangerous
MAY 21, 2018
Next week we celebrate Memorial Day. We deeply thank all those who have made the ultimate sacrifice for their country! We also thank those who served for their service. We both had the distinct honor and privilege to serve our country. Chip is a highly decorated Vietnam War veteran.
ijgolding
MAY 21, 2018
We live in a business world full of disruption. Whether you work in financial services, manufacturing, logistics or retail, no business today can ignore the rapid pace of change facing us all.
Kayako
MAY 18, 2018
If you to run a successful e-commerce store then exceptional customer service, customer satisfaction, and retention are essential. Having a well-defined customer service strategy in place can no longer be an afterthought.
Customer Bliss
MAY 22, 2018
A unique customer experience is the outcome of a unique company. What I mean by that is that, yes a company can put tactics into place that transactionally are out of the ordinary.
Advertisement
A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Helen Dewdney
MAY 22, 2018
It’s 2018 and 8 years since the implementation of the Equality Act 2010. You may be forgiven for thinking that companies and organisations had got their act together and were ensuring that all services were accessible.
Customer Guru
MAY 22, 2018
“Customers will never love your company until your employees love it first.” ~ Simon Sinek. It is a well-known fact that healthy employee engagement and sustained business growth are correlated.
Bob Hayes
MAY 21, 2018
In today’s subscription-based economy, customers are no longer trapped in long-term contracts; instead, they are able to jump to competitors easily when they become dissatisfied with their current vendor.
Amity
MAY 24, 2018
Whether we are a small bootstrapped team or a large resource-rich one, we always find ourselves having to do more with less. As a leader, I always find myself thinking, “How can Customer Operations work smarter, not harder?”
Advertisement
What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
ShepHyken
MAY 23, 2018
Two years ago I reported on NewVoiceMedia’s “serial switchers” report that indicated that $62 billion was lost due to poor customer service. That number, in their new report now has that number pegged at $75 billion! That’s a lot of lost business! Here’s my take on this.
Smarter CX
MAY 21, 2018
Speeding along the flatlands of Nebraska, I found myself waxing nostalgic about both my past and my youngest brother Callaghan’s future. I was headed to Creighton University in Omaha to watch Callaghan graduate from college.
ReviewTrackers
MAY 23, 2018
You’ve got a great restaurant concept. You’re in the trendiest neighborhood in the city and you have a variety of delicious menu items. Although you’ve worked hard to create what should be a restaurant hit, you’re struggling to get customers through your doors.
Helen Dewdney
MAY 25, 2018
More than 2.8 million pounds uncollected in annual fines. Britain’s personal data watchdog has failed to collect millions in fines for breaches of the Data Protection Act (DPA).
Advertisement
Learn 5 actions your organization can take right now to improve the customer experience.
CX Journey
MAY 23, 2018
Image courtesy of Pixabay Do you close the loop with customers after they provide feedback? Many companies listen to customers, but a big chunk of these companies don't do anything with the feedback or follow up with customers about what they heard. What a shame! What a huge missed opportunity!
Truthlab
MAY 23, 2018
Reading Time: 3 minutes Some folks think brand is all about colors and fonts, logos and taglines, but that’s only a fraction of what constitutes a brand in the eyes and hearts of customers. Customers define brand through experience and experience is overwhelmingly influenced through interactions.
Astea
MAY 24, 2018
Did you know that less than 30% of field service organizations are achieving profitable revenue growth? Service profitability is no longer simply a function of increasing the number of service calls completed per shift at a lower cost.
ReviewTrackers
MAY 24, 2018
The world of consumer healthcare is currently experiencing a vital shift. Just like in retail, automotive, hospitality, financial services, and nearly every business sector and industry, the old fee-for-service and fix-what’s-broken approach is no longer enough.
Advertisement
Transforming CX: Critical success factors mobile operators are looking for.
MaritzCX
MAY 22, 2018
Robinson Q&A: A CX Program Designed to Surface Customer Trends and Needs An interview with Matt Ostrowski, Director of Business Development, C.H. Robinson, from the book Unlock the Value of CX. The book addresses the value that great customer experiences can have and how to deliver customer experience the right way to accelerate insights, results, and. View Article.
ShepHyken
MAY 22, 2018
Grow Sales, Revenue, and Customer Loyalty While Improving the Customer Experience. How can you create a better online support experience for your customers?
Solvvy
MAY 22, 2018
The post What is Great Customer Service? 9 Industry Leaders to Learn From appeared first on Solvvy
Astea
MAY 21, 2018
Why pay attention to Augmented Reality? Augmented Reality or “AR” solves many challenges you face today: growing complexity of serviceable assets, limited resources, and an aging workforce which leads to massive training needs for new and contingent field technicians.
Advertisement
This cheat sheet covers ten fundamentals of customer service to help your business excel.
ReviewTrackers
MAY 22, 2018
This article was written by Grace Carter. Grace Carter is a business writer at Brisbane Assignment Help and Australian Help services. She also tutors students at College Paper Writing Service , where she helps improve writing skills, build confidence and write better assignments.
Smarter CX
MAY 25, 2018
Change is constant in the world of ecommerce. Digital transformation is no longer a novel idea, seamless omnichannel experiences are a prerequisite to success, and the behaviors and expectations of retail shoppers have shifted.
ShepHyken
MAY 21, 2018
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.
Magellan Solutions
MAY 25, 2018
In business, external success begins with inner success. To develop a strong and lasting relationship with customers, you must first strengthen the camaraderie within your organization. To keep the customers satisfied, you must first create a great corporate culture.
Advertisement
Tactics for Boosting Engagement and Brand Affinity.
INDUSTRY INSIGHTS YOUR PEERS ARE READING
130 
Let's personalize your content