Lumoa
JANUARY 31, 2023
Customer experience plays an important, if not the most important role in the success of any business. Nearly all companies (89%) believe that customer experience will be their primary basis for competition. How do you stand in that competition?
C3Centricity
FEBRUARY 1, 2023
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Comm100
FEBRUARY 1, 2023
Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. With undergraduate enrollment on the decline , student recruitment has become fiercer than ever.
Alida
JANUARY 26, 2023
The insurance industry often ranks at the bottom of customer satisfaction studies. Insurance companies typically interact with people who are going through difficult times, which increases the challenge of creating an exceptional customer experience.
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Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.
Joe Rawlinson
FEBRUARY 2, 2023
In today’s increasingly eco-conscious world, businesses of all sizes focus on reducing carbon emissions and their overall environmental impact. Getting started with sustainability initiatives can seem daunting but making small changes in managing your energy use is a great place to start.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
C3Centricity
JANUARY 31, 2023
If you’re a teacher who has never heard of duration paper templates, the vontador de palabrasn you should be aware they can […] The post Term Paper Templates For Teachers first appeared on c3centricity
Comm100
FEBRUARY 1, 2023
There is no one definition of a mature student, but the term is most often applied to students older than 21 years old at the start of their studies. In the United States, 33.4% of college students are now aged 25 years and older.
Russel Lolacher
JANUARY 30, 2023
In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better.
Upstream Works
JANUARY 31, 2023
As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX).
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.
Bill Quiseng
JANUARY 26, 2023
In hospitality, your people are NOT your most important assets. In the book Good to Great, Jim Collins writes that “People are not your most important asset. The right people are.”
C3Centricity
JANUARY 31, 2023
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The DiJulius Group
JANUARY 30, 2023
I am so passionate about what I do and share with my clients how to build a world-class experience (customer & employee) brand. However, that passion tends to be a major problem for me when it takes over and I just start dominating the conversations.
Customer Think
JANUARY 26, 2023
Contact center leaders, your time is now. Customer service and customer experience analysts and thought leaders are suggesting that the contact center is “the next big tech frontier.” Investment in the contact center is increasingly—finally.
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95% of purchasing decisions are emotion-based. This led to the creation of the EVI®, the Emotional Value Index. In this eBook, you will find all you need to know about how to measure and manage customer emotions and EVI® to grow your business.
Maru Group
JANUARY 30, 2023
By Maru Entertainment & Technology | January 2023 Web3 was one of the industry’s buzziest terms at the start of 2022. Facebook had gone all in on the Metaverse with their Meta rebrand in October of 2021. NFTs and cryptocurrency were seemingly unstoppable in hype and valuations.
customer sure
FEBRUARY 1, 2023
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006.
C3Centricity
FEBRUARY 1, 2023
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Adrian Swinscoe
JANUARY 30, 2023
How businesses can meet the demands of digital-savvy customers and push the boundaries of CX This is a guest post by Laura Bassett, Vice President, Product […] The post Turning the unamazing into the amazing first appeared on Adrian Swinscoe
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Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.
ClientSuccess
JANUARY 30, 2023
Vectors by Vecteezy As the growth of your business accelerates, you may face a difficult decision: when and how to scale up your customer success team. Scaling up at the right time with the right approach ensures that customers get the support they need while reducing burnout in your organization.
Blake Morgan
FEBRUARY 1, 2023
Are you feeling the strain of a strange new year? You’re not alone. In 2023, companies face a difficult crossroads. Inflation has consumers on edge, staffing shortages impact frontline workers, layoffs abound, and technology continues to grow and evolve.
Maru Group
JANUARY 31, 2023
By Glyn Luckett Maru/Matchbox | January 2023 While many companies recognize the value of keeping essential business software up-to-date, employee research techniques and solutions are often overlooked.
C3Centricity
FEBRUARY 1, 2023
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Every organization measures ROI differently. With Thought Industries’ three pillars of learning in this white paper, you can identify what matters to your business, define KPIs and metrics, and see how other organizations measure success and impact.
Bill Quiseng
FEBRUARY 1, 2023
BUSINESS LEADER FORBIDDEN PHRASE: “We’ve always done it that way.” If your customers and employees are raving about you as a customer service leader, then that’s GREAT! But if they’re not saying anything at all about you, then that’s not. Satisfied people feel that your customer service leadership is good, not better, just average. Nobody raves about average. And satisfied people won’t return as soon as they find something better. So be GREAT out there!
Beyond Philosophy
FEBRUARY 2, 2023
One of our podcast listeners Vijay Patel has a pickle, and many of you probably have the same one. Patel’s company isn’t getting the sales they need, and Patel asked us how we can tell if they are focused on the right segments.
Helpware
JANUARY 31, 2023
Customer connection is often viewed as a more intangible thing than hard data like ROI since people’s feelings and emotions are harder to measure with exact numbers. However, studies show that businesses tend to look far beyond just cold sales rates. Digital CX
ChurnZero
JANUARY 27, 2023
Has the unpredictability of the past few years derailed your professional ambitions? Maybe you sense that you haven’t put a dent in what you set out to achieve—despite feeling like you’ve worked harder than ever to stay afloat.
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.
MiaRec
JANUARY 30, 2023
A few weeks ago, we compared manual agent evaluation vs. software-supported agent scoring vs. automated call scoring for quality assurance.
Zonka Feedback
FEBRUARY 2, 2023
Long-lasting customer relationships are essential to ensure success of any business. And when we talk about SaaS businesses, it becomes even more necessary to ensure that your customers are successfully using your product. Because if they are not able to do so, it will directly impact your business.
BirdEye
FEBRUARY 2, 2023
Are you a home service provider looking to get the most out of Angie’s List reviews? Look no further. In this blog post, we’ll cover everything you need to know about using Angie’s List for your business.
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