Wearables: Technology on the Rise

QuestionPro Audience

The wearable technology market is growing at a rapid pace, with 1 in 5 Americans owning a wearable tech device. This technology encourages wearers to be more engaged in their health and lifestyle choices. New wearable technology on the market such as K’Track Glucose may change that.

Astea Partners with YASH Technologies

Astea

Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. We at YASH Technologies have always focused on ensuring real business outcomes for our customers, thereby helping them drive value and success.

Embracing Technology in CX

MaritzCX

Regardless of the industry you operate in, or size and maturity of your business, organizations across the board are being forced to adapt to rapidly changing digital technologies.

Embracing Technology in CX

MaritzCX

Regardless of the industry you operate in, or size and maturity of your business, organizations across the board are being forced to adapt to rapidly changing digital technologies.

Customer Context at the Speed of the Conversation

How Marketers Can Benefit From More Than Technology: Modern Marketing

C3Centricity

Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. The post How Marketers Can Benefit From More Than Technology: Modern Marketing appeared first on c3centricity.

3 Ways Digital Twin Technology is Transforming Customer Support

TechSee

Field tech support has already begun merging the digital and physical worlds by utilizing immersive technologies – such as augmented reality (AR), mixed reality (MR) or virtual reality (VR) – to manipulate real-life objects.

MaritzCX: Leader in Customer Experience Technology

MaritzCX

For the third year in a row, MaritzCX received the highest rank for a Customer Experience (CX) technology and research firm from the American Marketing Association (AMA) in its annual Top 50 Report of U.S.

2 Innovative Technologies Guaranteed to Reduce Your Truck Rolls

TechSee

Solution: Two New Technology Trends. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls. The Truck Roll Challenge.

5 Ways Technology Can Improve Your Customer Satisfaction Rates

Kayako

With the use of technology on the rise, the customer experience landscape has changed forever. Technology is what got your customers to start feeling this way, and it is also the solution to giving them the best experience possible.

How to Improve Customer Experience in an Era of Choice

The balance of power has tipped to the side of customers due to technology lowering. HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 5 Technology has given rise to tools, such as Twitter and other instant communication.

SMG technology | Inspiring smart changes

SMG CX

Products + TechnologyAt SMG, we believe innovation is about providing strategic change—not just about delivering the next big, shiny thing. Because the truth is, it doesn’t matter much how cool a new product is.

Desktop Metal granted seminal Separable Supports patents for its metal 3D printing technology

Experience Matters

Desktop Metal announced today it has been granted seminal patents by the United States Patent and Trademark Office for its Separable Supports technology which enables 3D printing of large, complex parts through metal sintering and the removal of metal support structures by hand.

The Technology Industry NPS® Benchmarks

CustomerGauge

The technology industry has been continuously disrupting and leading markets when it comes to innovations and customer experience. When it comes to customer loyalty and retention, the technology sector scores an […].

NPS 112

Audi City and Progress Through Technology

MaritzCX

Using technology to meld together the virtual experience with the showroom experience is an area where many manufacturers are spending time. We saw that in last week’s blog when Karl Schlicht spoke of what Toyota is doing with this in Europe.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

engagement, eGain has not only developed cutting-edge technology. complexity, AI reasoning technologies are capable of guiding. eGain AI clients guide Global bank uses eGain’s patented AI reasoning technology to. AI-savvy companies use the synergy of AI and related technologies.

Is Your Customer Experience Technology Helpful or Creepy?

360Connext

Location-based apps were another year’s IT technology. The technology itself becomes secondary to the purpose. Will they find your customer experience technology helpful, or creepy? SXSW: Customer Experience Technology.

Field Service Management Technology For Better Business Outcomes

Astea

Delivery of service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire business infrastructure by leveraging field service management technology. We’ve all heard the buzz around field service technologies.

Seven technologies to improve customer service in SMBs

NewVoiceMedia

Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before.

Lead People Not Technology: Interacting to Succeed

Michelli Experience

Technology First? The interviewer inquired, “Isn’t a lot of leadership success today simply a matter of choosing the right technology before your competitors do?” They survey for trends, and they find tools – many of which come from technology – to position their people, products, and processes for success.”. Great technology in the hands of a misaligned workforce or applied to the wrong opportunity is worthless.

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

No Greater Technological Advancement than Self-Service Products and Solutions

Jacada

Within the broader domain of Customer Experience (CX) technology there has perhaps been no greater technological advancement than self-service products and solutions.

Rise and Fall of Tech Innovation: 2018 Technology Failures

QuestionPro Audience

Even our own research on smart technology reveals that consumers are taking their time adopting new technology. What we have here is an industry that hasn’t matured, suffers from limited expertise, and is lacking in technology standards.

FSM Technologies for a Stronger Customer Experience

Astea

And they’re adopting field service management (FSM) technologies to do it. Mobile technology to support technicians. One way companies are moving toward data-driven preventative service is by adopting Internet of Things ( IoT) technology. Mobile Technology to Support Technicians.

How To Scale Service Design: Technology

Kerry Bodine

By the end, I saw four major areas in which the discipline of service design needs to focus in order to be able to scale: technology, ubiquity, coaching, and delivery. In today’s post, I’ll talk about technology. We must also move beyond just talking about existing technology.

Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D Power.

“Mastering Customer Experience” from Field Technologies

Astea

In this Astea-sponsored special report from Field Technologies, your company will learn about the 5 Essential Technologies for Mastering Customer Experience. The post “Mastering Customer Experience” from Field Technologies appeared first on Astea.

Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t.

How Technology Drives Customer Expectations of Service

Astea

In this post from Astea’s Managing Director – Asia Pacific Steve Scott, see how innovation creates demand in today’s information revolution—and how your company can use technology to be proactive about growing your business and exceeding customer expectations of service.

New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology

TechSee

Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance. The technology is unique because it delivers KPI improvements without cannibalizing others.

Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

How these emerging technologies can improve engagement, reduce churn. If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. But is this the best place to burn our operational calories?

Leveraging technology to personalize the customer experience

Jacada

Treating customers as individuals is not as hard as it may seem, provided you implement the right technologies into your center to enable such personalization.

Why Are We Scared of New Technology?

Beyond Philosophy

Why Are We Scared of New Technology? We have some exciting new technology for CX. Facial recognition technology and facial expression analysis yield some new and exciting data about how customers feel during a Customer Experience. What was this crazy technology?

Call center training time comes down with these 7 technologies

TechSee

While these non-technological training styles center offer a number of benefits, they can consume a considerable portion of a call center’s resources in terms of time and cost. To help contact centers meet their goals of both engaging agents and improving training methods, we’ve compiled a list of 7 market-leading technologies that are redefining call center training and development. The post Call center training time comes down with these 7 technologies appeared first on TechSee.

What Is AR or Augmented Reality Technology?

Smarter CX

This technology places intangible objects alongside real-world ones, with the combo of a headset or mobile device’s camera, sensors, and a specially-crafted app making this whole magic come alive in real time. So what is AR technology? The sky is blue. The grass is green.

Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

How to leverage cutting edge technology to make your customers' lives easier. A revolution in customer convenience is currently underway, disrupting old business models and driving rapid innovations. Customers now have raised expectations, and this trend will be accelerating in the future.

Transforming Technology: Is the Modern Leader Female?

North Highland

In recognition of International Women’s Day 2019, North Highland hosted our first Women in Tech event, with an inspirational all-female panel discussing the intersection between Women in Technology and Women in Leadership, moderated by our very own Julia Beaumont. Catherine Grayson is a Technology & Digital consultant at North Highland who has worked predominantly on technology driven transformation projects within the retail, telecommunications and media sectors.