Embracing Technology in CX

MaritzCX

Regardless of the industry you operate in, or size and maturity of your business, organizations across the board are being forced to adapt to rapidly changing digital technologies.

Embracing Technology in CX

MaritzCX

Regardless of the industry you operate in, or size and maturity of your business, organizations across the board are being forced to adapt to rapidly changing digital technologies.

How Technology Drives Customer Expectations of Service

Astea

In this post from Astea’s Managing Director – Asia Pacific Steve Scott, see how innovation creates demand in today’s information revolution—and how your company can use technology to be proactive about growing your business and exceeding customer expectations of service.

Technology – Panacea or Tool?

Michelli Experience

Recently I had a conversation with a brilliant IT professional who repeatedly referenced the “limitless possibilities” of technology. His zeal and enthusiasm for all things technology made him well-suited for his specialty but as we talked, it became increasingly clear that he lacked similar respect for the importance of understanding human behavior. In fact, at one point he suggested that “technology will help clean up all the ills of humankind.”.

Tools 109

Build a bot with the Genesys PureCloud platform and Amazon Lex

The GenesysTM PureCloudTM platform was the first contact center solution to provide a direct Amazon Lex integration—giving you a powerful and simple tool to create a customer experience that’s the best available IVR technology in the market.

Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t.

Use Technology to Enhance Customer Experience

Up Your Service

Smart service providers are using technology to delight customers , become more efficient when serving customers, and recover customer loyalty when things do go wrong. Make your technology easy for customers to use. Don’t expect your customers to know how to use your technology.

3 Methods to Capture the Promise of Technology in Call Center BPO Offerings

TechSee

As businesses increasingly realize that leveraging the power of technology creates a clear competitive advantage, the future of the BPO industry has become dependent on its willingness to adopt new growth and BPO technology trends that will serve as a value multiplier for their offerings.

Technology Changed the Purchase Journey, Now Research Has to Change Too

Fresh MR

Technology has drastically changed the purchase journey for most businesses on multiple levels. Do you know where your customers are coming from, how they decide which providers they choose and why?

Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. Technology – key to successful customer retention strategies.

Leveraging technology to personalize the customer experience

Jacada

Treating customers as individuals is not as hard as it may seem, provided you implement the right technologies into your center to enable such personalization.

New Technology Dramatically Helps CX

Beyond Philosophy

If you enjoyed this blog, you might also like: Case Study: Enhance Your CX with This Technology. The post New Technology Dramatically Helps CX appeared first on.

6 Technologies to Fix Your Poorly-Designed Service Desk System

Merlin

Fortunately, some technologies are here to help you provide better service desk for your customers. These technologies can help create a snapshot of customers’ history so that they don’t have to explain their issues repeatedly. Wearable technology and speech recognition.

Audi City and Progress Through Technology

MaritzCX

Using technology to meld together the virtual experience with the showroom experience is an area where many manufacturers are spending time. We saw that in last week’s blog when Karl Schlicht spoke of what Toyota is doing with this in Europe.

Lead with Customer Experience, Not Technology

Solvvy

The post Lead with Customer Experience, Not Technology appeared first on Solvvy

Technology: A Blessing & A Curse to Customer Experience Delivery

Michelli Experience

The first few phrases of the first line set a powerful stage for the book and an apt assessment of the role of technology in customer experience delivery… . “It The technology will also allow flyers to receive push notifications as to their bag’s journey through the Fly Delta mobile app.

Be Warned! Technology Isn’t Everything

Beyond Philosophy

But many others look to technology. But technology alone is never the answer. Digital technology can enhance the customer experience. Technology can help, but it’s no substitute for truly caring about your customers. Case Study: Enhance Your CX with This Technology.

Is Your Customer Experience Technology Helpful or Creepy?

360Connext

Location-based apps were another year’s IT technology. The technology itself becomes secondary to the purpose. Will they find your customer experience technology helpful, or creepy? SXSW: Customer Experience Technology.

4 Technology Trends set to Improve Customer Experience in 2017

Jacada

There's no denying the fact that customer service is critical to any business. As customers have more alternatives than ever, the businesses that win the battle of customer service gain a clear competitive advantage.

Trends 186

Technology: A Blessing & A Curse to Customer Experience Delivery {Infographic}

Michelli Experience

Video: Audi City and Progress Through Technology

MaritzCX

Using technology to meld together the virtual experience with the showroom experience is an area where many manufacturers are spending time. We saw that in last week’s blog when Karl Schlicht spoke of what Toyota is doing with this in Europe.

Video: Audi City and Progress Through Technology

MaritzCX

Using technology to meld together the virtual experience with the showroom experience is an area where many manufacturers are spending time. We saw that in last week’s blog when Karl Schlicht spoke of what Toyota is doing with this in Europe.

Seven technologies to improve customer service in SMBs

NewVoiceMedia

Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before.

How To Scale Service Design: Technology

Kerry Bodine

By the end, I saw four major areas in which the discipline of service design needs to focus in order to be able to scale: technology, ubiquity, coaching, and delivery. In today’s post, I’ll talk about technology. We must also move beyond just talking about existing technology.

Why Is Insurance Technology So Important?

Transforming Customer Connections

This is why embracing insurance technology is so important. In the last few years, the insurance industry has made strides by adopting new technologies. Everything mentioned above – all of this insurance technology – produces data.

Why Is Insurance Technology So Important?

Transforming Customer Connections

This is why embracing insurance technology is so important. In the last few years, the insurance industry has made strides by adopting new technologies. Everything mentioned above – all of this insurance technology – produces data.

Your Visual Guide to Technology Net Promoter Score® Benchmarks

CustomerGauge

We’ve compiled a publicly available list of Net Promoter Scores® from the technology industry, along with opportunities for growth in the sector based on information from our most recent infographic! Blog Featured NPS Technology Industry Infographic Net Promoter Score technology

Send in the Drones: Elevating Service in A Technology-Driven World

Michelli Experience

Have you been watching Domino’s global strategy over the recent number of years? If not, I think the pizza giant it worthy of study. Unbeknownst to many, Domino’s is an amazingly forward looking company.

Hot New Contact Center Technology in Early 2017

Jacada

New technologies for a new era. The contact center space is rapidly evolving, due to a range of exciting new technologies that will significantly alter the industry in the near future.

CMTO: Integrate Marketing, CCM Technologies

Topdown

In “ CMTO Agenda: The C-Suite's Newest Member Takes On Customer Experience ,” Sheldon Monteiro ( @sheldon_tm ), ‎senior VP and chief technology officer at SapientNitro, writes: “In today’s digital world, experience makes all the difference.

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. The post 11 Contact Center Technologies to Boost Customer Satisfaction appeared first on Techsee.

Wearables: Technology on the Rise

QuestionPro Audience

The wearable technology market is growing at a rapid pace, with 1 in 5 Americans owning a wearable tech device. This technology encourages wearers to be more engaged in their health and lifestyle choices. New wearable technology on the market such as K’Track Glucose may change that.

Uplifting Service – Book Review from Technology Guru

Up Your Service

This review first posted on the technology blog: [link] ) Thank you, Daniel. The post Uplifting Service – Book Review from Technology Guru appeared first on UP Your Service. Uplifting Service book book review Technology

How Restaurants Leverage Technology to Increase Profits

ReviewTrackers

Built specifically for restaurants, Upserve’s technology suite includes Breadcrumb Restaurant POS , online ordering, and analytics technology that makes it possible for restaurateurs to make data-backed decisions every single shift. This article is from Upserve.

How technology can drive a customer centric culture: 3 true stories

TechSee

The post How technology can drive a customer centric culture: 3 true stories appeared first on Techsee.

Leveraging Technology for Non-Profit, with Pamela Jacob

Smarter CX

SmarterCX.com is proud to highlight women in technology who are driving innovation, creating the next generation of customer experience, and inspiring future leaders. Technology can help non-profits in a variety of ways. Check back for more with women in technology leaders at [link].

Bots – Making Sense of Conversational Technology

Solvvy

The post Bots – Making Sense of Conversational Technology appeared first on Solvvy

Is Technology Your Power Core?

Customer Bliss

With a strong technology power core, you could be far along on the continuum of collecting and using customer data and feedback. Make information technology a partner in the customer mission.

How do enterprise technology companies simplify their products services and experiences? Part II

eglobalis

In this article, we are going to give a few examples of enterprise technology companies simplifying their products, services, and experiences. The post How do enterprise technology companies simplify their products services and experiences?

Astea Infographic: Keeping Pace with Service Technology

Astea

Service companies face vital decisions in all stages of technology procurement that can have profound results post-implementation. Questions like ‘Should we purchase all our technology solutions from one vendor, or should we select best-of-breed solutions and integrate them?