European Predictions 2023: Technology

Forrester Digital Transformation

Find out why in 2023 predictions for technology leaders. Age of the Customer CIO insights Core Tech Strategy European Predictions 2023 Information Technology predictions technology-driven innovation

How We Picked The 2022 Top 10 Emerging Technologies

Forrester Digital Transformation

Since we published The Top 10 Emerging Technologies In 2022, we’ve been getting questions about how these technologies were selected out of the hundreds that Forrester tracks. Emerging Technology

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Technology Is Not Neutral

Forrester Digital Transformation

Responsible and ethical tech practices start with the premise that technology is not neutral—and that represents a significant shift in thinking in the tech industry.

Four ways technology is changing consumer behavior

Alida

To ride the technology wave, companies must keep their ear to the ground and match innovation to their customers’ needs. Customer Experience

Top Industry Secrets for Successful Contact Center Scripting

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.

APAC Predictions 2023: Technology

Forrester Digital Transformation

As economic concerns spread in the APAC region, technology leaders will have to make some bold calls. Read our top technology predictions for APAC to help inform your 2023 planning. Age of the Customer APAC Predictions 2023 Asia Pacific

Debating The Metaverse At Forrester’s Technology & Innovation Event

Forrester Digital Transformation

Over the past year, Forrester’s diligently covered the state of the metaverse and what it means for marketing, technology, and other business executives. Age of the Customer B2C Marketing Business Technology (BT) Emerging Technology Information Technology Metaverse NFTs

Technology is not a Disruptor, but a Powerful Customer-First Strategy is!

C3Centricity

Technology is often seen by marketing as a disruptor of business as usual, but it isn’t. Technology is in fact an enabler, at least when used properly and appropriately. In conclusion it states that: “Technology by itself is not the real disruptor.

CX maturity playbook: Technology and tools

GetFeedback

Actionable insight to uplevel your use of technology and tools for optimizing the customer experience. Tools

Tools 212

The Top 4 Credit Union Technology Trends to Watch

Comm100

With this in mind, it becomes crucial to keep an eye on the latest credit union technology trends that will help them to improve credit union member engagement and experience. The post The Top 4 Credit Union Technology Trends to Watch appeared first on Comm100.

The Changing World of HR: Prepare Your HCM for the Future

Speaker: Mark Stelzner - Founder & Managing Principal at IA

Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.

Oshkosh Receives Forrester’s First-Ever Technology Strategy Impact Award

Forrester Digital Transformation

Learn how industrial technology firm Oshkosh transformed its Digital Technology organization to become future fit and receive Forrester's Technology Strategy Impact award.

Show Me The Value (Of Emerging Technology)

Forrester Digital Transformation

Learn which two of Forrester's top 10 emerging technologies can deliver value to your organization today. Age of the Customer Cloud Computing Trends Core Tech Strategy Emerging Technology technology-driven innovation

Technology, listening to customers drives MoneySolver call center and organization

NICE inContact

Not that many years ago, financial services and technology began finding ways to be more efficient—and profitable—by joining forces, and now fintech has become essentially its own sector. MoneySolver is a fintech company.

Wearables: Technology on the Rise

QuestionPro Audience

The wearable technology market is growing at a rapid pace, with 1 in 5 Americans owning a wearable tech device. This technology encourages wearers to be more engaged in their health and lifestyle choices. With obesity being a global epidemic, doctors were particularly excited by this technology because it encouraged wearers to be more active. New wearable technology on the market such as K’Track Glucose may change that.

How to Leverage AI to Drive A Better Human Experience for Your Customers

Speaker: Adam Cutler, Co-Founder of IBM Design, IBM Distinguished Designer, AI Design

AI is about helping us be the best version of ourselves. When will AI comprise the whole CX sector & people won’t connect with real customer concerns? Join Adam Cutler, Co-Founder of IBM Design, to learn why it’s quite the opposite.

Europe Predictions 2022: Technology

Forrester Digital Transformation

Discover Forrester’s most important predictions that will impact European technology leaders’ planning for 2022. Europe Information Technology predictions

Embracing Technology in CX

InMoment XI

Regardless of the industry you operate in, or size and maturity of your business, organizations across the board are being forced to adapt to rapidly changing digital technologies. Perhaps one of the most striking and important aspects of digital transformation revolves around how organizations engage and interact with their customers. Today, most customer journeys include. View Article. General

Embracing Technology in CX

InMoment XI

Regardless of the industry you operate in, or size and maturity of your business, organizations across the board are being forced to adapt to rapidly changing digital technologies. Perhaps one of the most striking and important aspects of digital transformation revolves around how organizations engage and interact with their customers. Today, most customer journeys include. View Article. Technologien

Meet Your New Technology, Architecture, & Delivery Analyst

Forrester Digital Transformation

The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. When did you join Forrester? I began my latest career adventure with Forrester in November, 2021.

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

Technology – Panacea or Tool?

Michelli Experience

Recently I had a conversation with a brilliant IT professional who repeatedly referenced the “limitless possibilities” of technology. His zeal and enthusiasm for all things technology made him well-suited for his specialty but as we talked, it became increasingly clear that he lacked similar respect for the importance of understanding human behavior. In fact, at one point he suggested that “technology will help clean up all the ills of humankind.”.

Move From Customer Service to CX with the Right Technology

Upstream Works

Not only have the times changed, but so have the technologies – both have yielded a new dynamic between customers and businesses. The rise of digital technologies has enabled a new kind of customer service – digital experiences.

Four Emerging Technologies to Watch in 2023

Merkle

As technology and marketing leaders are preparing for 2023, questions will arise regarding which technology advancements should be monitored and planned for.

Leverage Collection Technology

NobelBiz

When it comes to technology changes, the Accounts Receivable Management is one of the most reluctant and slow adopter industries, and we can’t stop wondering why… Is it a matter of rules and regulations? Is it a matter of technology?

Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers. Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D Power.

Customer Experience and Adoption: The Impact of Technology Change Requests

eglobalis

Customer Experience and Adoption The Impact of Technology Change Requests. The post Customer Experience and Adoption: The Impact of Technology Change Requests appeared first on Eglobalis.

Emerging Technology: Sustainability’s Friend Or Foe?

Forrester Digital Transformation

Business and technology leaders are increasingly concerned with reducing their firms’ impact on this planet’s finite resources. Age of the Customer Emerging Technology Sustainability

Technology Outsourcing Is Dead. Long Live Technology Outsourcing!

Forrester Digital Transformation

Age of the Customer Architecture & Technology StrategyThe old outsourcing model is dead. We hear it all the time, year after year, yet the percentage of companies that outsource remains stubbornly stable.

Best Technologies for Small Businesses

Win the Customer

The Importance of Using a Secure Fax and a virtual office address where the service provider will forward all of your mail, this is a really good one for Modern technology has made it easier for small business owners to manage and track multiple tasks at the same time.

How to Evaluate ASR Solution Brief

There is a fundamental difference between 1st generation, 2nd generation, and modern-day ASR solutions that use 100% deep learning technology. Get the information you need to ensure your evaluation experience yields the data you need to make your purchasing decision.

Wearable Technology on the Rise!

QuestionPro Audience

What is Wearable Technology? Wearable technology encourages wearers to be more engaged in their health and lifestyle choices. With obesity being a global epidemic, doctors were particularly excited by this technology because it encouraged wearers to be more active. The wearable market has evolved from a technology that merely tracks fitness to impacting how wearers with chronic diseases conduct their daily lives. Audience Mobile Tech News Consumer mobile Technology

Show Me (How Emerging Technologies Will Enable) The Future Of Consumer Digital Experiences

Forrester Digital Transformation

Learn which four emerging technologies could help your brand create truly differentiating consumer experiences. Age of the Customer AI Insights customer experience Emerging Technology

Steadfast Technology Decisions Will Deliver Business Value In 2023

Forrester Digital Transformation

Get three takeaways from Forrester's 2023 Planning Guide for technology executives. Age of the Customer Business & IT Alignment Business Technology (BT) CIO insights Digital Transformation Emerging Technology technology-driven innovation

2021 Gartner® Hype Cycle™ for Natural Language Technologies

Uniphore

A big part of accomplishing that mission is using advanced Natural Language Technologies (NLT) to drive innovation in every industry. Its 2021 Hype Cycle for Natural Language report focuses on the latest, critical NLT innovations and how IT leaders should explore and integrate each of these capabilities into their technology stack. The post 2021 Gartner® Hype Cycle™ for Natural Language Technologies appeared first on Uniphore.

Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Let's start making tech serve us rather than be a substitute for us. Let's empower our employees and give them the tools and strategies that will make even the angriest customer a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting and author of Customer Experience 3.0, and master customer rage for an insightful webinar on Wednesday, September 23, 2020.

The top three things that will win over business leaders for contact center technology investments

NICE inContact

Other contact centers are upgrading their technology to keep up with customer and competitive demands. To get a more macro view of technology investments, download the complimentary ContactBabel report, State of Contact Center Transformation in the New Digital World.