Why Technology Won’t Help You Understand Your Customers
MAY 25, 2020
Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! Or worse, they invest in the latest platforms and systems in the hope that using technology to understand customers will help them with their knowledge void. The latest technology is not going to make up for your lack of thinking!