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Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. MORE
Role: VP Customer Success – BetterUp Care Location: Remote, San Francisco, CA, US Organization: BetterUp As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. MORE
Own the execution and performance of the Customer Success organization. Use data (KPIs, customer outcomes, etc.) Bring new and impactful ideas and best practices to the Customer Success organization. Advocate for the customer to internal stakeholders. MORE
Role: Vice President of Customer Success Location: Remote, United States Organization: Parley Pro As a Vice President of Customer Success, you will drive customer success outcomes and increase lifetime value. Provide support during customer onboarding. MORE
Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. MORE
Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these. MORE
Aggregate customer feedback and identify trends. Work closely with cross-organizational teams to prioritize customer-requested features to yield the greatest ROI. Champion customer messaging strategy to drive customer education and influence customer behaviors. MORE
Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Create and reinforce a company-wide culture of Customer Success. MORE
Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. MORE
Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Communicating with customers and lenders directly. MORE
Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Help mentor and train new Customer Success Managers. MORE
Design and implement the customer success standard processes, tools, and playbooks to enable scalable growth of brands and creators. Lead and assist customer success team on how to communicate any challenges during the client relationship. MORE
Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. MORE
Role: Customer Success Director Location: Pennsylvania, United States Organization: Globality, Inc. As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters. MORE
Today’s customers have high expectations, and in SaaS, selling never really ends. Customer SuccessB2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming. MORE
Identify and problem-solve roadblocks before they become barriers to client success. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations. MORE
Lead cross-functional initiatives driving NA customer success outcomes to improve the customer experience in each segment. Focus on successful scalable growth, ensuring the right processes and utilization of tools are optimized. Driving customer advocacy through success. MORE
Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). MORE
Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Provide feedback from the customers to the product team. MORE
Develop a digitally-led, low-touch customer communication/engagement strategy through the customer lifecycle – including onboarding and launch. Use data to discover the needs, measure the health, and advocate for customers of the assigned low-touch customer segments. MORE
Role: Director of Customer Success Location: Salt Lake City Metropolitan Area, US (On-site) Organization: IsoTalent As a Director of Customer Success, you will develop and utilize an effective framework for measuring customer success, to monitor and proactively respond to customer needs. MORE
Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. MORE
Define and optimize the customer lifecycle by driving programs and initiatives to improve engagement. Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Be the voice of customers to inform the sales process and product roadmap. MORE
Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention. MORE
Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems. MORE
Role: Vice President, Customer Success Location: Remote, McLean, VA, US Organization: Logi Analytics, an insightsoftware company As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management. MORE
Role: Associate Director, Customer Success Location: Remote, New York, NY, US Organization: Wunderkind As an Associate Director of Customer Success, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. MORE
Role: Vice President, Customer Success Location: San Francisco, CA, US Organization: Checkr, Inc. As a Vice President of Customer Success, you will build and lead a world-class customer success team. Define and optimize the customer lifecycle. MORE
Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Passionately prioritize the service needs of the customers. MORE
Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue. MORE
Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. MORE
Customer Success Related Topics SmartKarrot
JANUARY 20, 2022
Role: Customer Success Director Location: Pennsylvania, United States Organization: Globality, Inc. As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters.
SmartKarrot
JANUARY 17, 2022
Develop a digitally-led, low-touch customer communication/engagement strategy through the customer lifecycle – including onboarding and launch. Use data to discover the needs, measure the health, and advocate for customers of the assigned low-touch customer segments.
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SmartKarrot
JANUARY 13, 2022
Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.
SmartKarrot
JANUARY 12, 2022
Role: VP Customer Success – BetterUp Care Location: Remote, San Francisco, CA, US Organization: BetterUp As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care.
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. But where do you start? Download the playbook today!
inSided
JANUARY 22, 2021
Today’s customers have high expectations, and in SaaS, selling never really ends. Customer SuccessB2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming.
SmartKarrot
JANUARY 7, 2022
Role: Vice President, Customer Success Location: San Francisco, CA, US Organization: Checkr, Inc. As a Vice President of Customer Success, you will build and lead a world-class customer success team. Define and optimize the customer lifecycle.
SmartKarrot
DECEMBER 17, 2021
Role: Director of Customer Success Location: Salt Lake City Metropolitan Area, US (On-site) Organization: IsoTalent As a Director of Customer Success, you will develop and utilize an effective framework for measuring customer success, to monitor and proactively respond to customer needs.
SmartKarrot
NOVEMBER 24, 2021
Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.
SmartKarrot
DECEMBER 14, 2021
Role: Vice President, Customer Success Location: Remote, McLean, VA, US Organization: Logi Analytics, an insightsoftware company As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!
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SmartKarrot
NOVEMBER 18, 2021
Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Create and reinforce a company-wide culture of Customer Success.
SmartKarrot
JANUARY 21, 2022
Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders.
SmartKarrot
DECEMBER 16, 2021
Define and optimize the customer lifecycle by driving programs and initiatives to improve engagement. Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Be the voice of customers to inform the sales process and product roadmap.
SmartKarrot
DECEMBER 9, 2021
Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Help mentor and train new Customer Success Managers.
Speaker: Mike Ellis
Running a successful customer community is not some big and scary initiative, it’s something that you already have the institutional knowledge to achieve. Join the webinar to find out more!
SmartKarrot
DECEMBER 2, 2021
Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization.
SmartKarrot
NOVEMBER 23, 2021
Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention.
SmartKarrot
DECEMBER 15, 2021
Own the execution and performance of the Customer Success organization. Use data (KPIs, customer outcomes, etc.) Bring new and impactful ideas and best practices to the Customer Success organization. Advocate for the customer to internal stakeholders.
SmartKarrot
JANUARY 5, 2022
Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order).
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Harness the power of customers across every department of your business with this new playbook. It contains 7 strategic guides for various departments of your business, 9 inspiring case studies, and 7 tactical worksheets to get you started.
SmartKarrot
NOVEMBER 16, 2021
Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity.
SmartKarrot
NOVEMBER 25, 2021
Identify and problem-solve roadblocks before they become barriers to client success. Work collaboratively, internally, and externally, with various teams such as Implementation, User Marketing, Analytics, Product, and Engineering to deliver against customer expectations.
SmartKarrot
DECEMBER 3, 2021
Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these.
SmartKarrot
OCTOBER 1, 2021
Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Passionately prioritize the service needs of the customers.
Speaker: Skilljar Experts
The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.
SmartKarrot
OCTOBER 28, 2021
Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Provide feedback from the customers to the product team.
SmartKarrot
NOVEMBER 10, 2021
Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems.
SmartKarrot
DECEMBER 13, 2021
Role: Associate Director, Customer Success Location: Remote, New York, NY, US Organization: Wunderkind As an Associate Director of Customer Success, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates.
SmartKarrot
NOVEMBER 15, 2021
Aggregate customer feedback and identify trends. Work closely with cross-organizational teams to prioritize customer-requested features to yield the greatest ROI. Champion customer messaging strategy to drive customer education and influence customer behaviors.
Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting
"Customer Success” has become extremely popular in the last several years but has turned into one of those terms so varied in interpretation that it has lost meaning. Even the role of the chief customer officer - or top Customer Success executive - differs endlessly across organizations large and small. In this session, Jeb Dasteel, the former long-time chief customer officer of Oracle, will candidly discuss his views, successes, and even failures in implementing Customer Success programs in a Fortune 100 organization.
SmartKarrot
NOVEMBER 22, 2021
Role: Customer Success Manager Location: Remote, Houston, TX, US Organization: SpaceQuant As a Customer Success Manager, you will stay up to date with current and prospective customers. Communicating with customers and lenders directly.
SmartKarrot
DECEMBER 10, 2021
Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.
SmartKarrot
DECEMBER 1, 2021
Design and implement the customer success standard processes, tools, and playbooks to enable scalable growth of brands and creators. Lead and assist customer success team on how to communicate any challenges during the client relationship.
SmartKarrot
NOVEMBER 11, 2021
Lead cross-functional initiatives driving NA customer success outcomes to improve the customer experience in each segment. Focus on successful scalable growth, ensuring the right processes and utilization of tools are optimized. Driving customer advocacy through success.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on the issue of Customer Success programs not being treated equal to its Sales peers.
SmartKarrot
NOVEMBER 29, 2021
Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services.
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