Nov 26 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Brooklyn, New York, US Organization: Outlier.org As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives.

Nov 25 – Customer Success Jobs

SmartKarrot

Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.

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Nov 24 – Customer Success Jobs

SmartKarrot

Role: Senior Manager, Enterprise Customer Success Location: Dallas, TX, US Organization: Amplitude As Senior Manager, Enterprise Customer Success you will directly manage a team of CSMs and be accountable for the adoption and retention of a strategic customer segment.

Nov 20 – Customer Success Jobs

SmartKarrot

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Lead initiatives that continue to improve internal processes and systems for the Customer Success team.

Promoting Customer Success with Diverse Learning Channels

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Tune in to learn how (and when) to blend on-demand and instructor-led training, and discover why customer success and scaled education programs go hand-in-hand.

Nov 19 – Customer Success Jobs

SmartKarrot

Increase retention rates and overall account expansion within your region by ensuring customer success activities maximize customer outcomes. Inspire a customer-first mindset within the company and advocate for customers internally.

Nov 18 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success.

Nov 11 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW! Develop effective customer success programs to ensure successful onboarding, adoption, retention, and revenue growth.

Nov 12 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: OODA Health As a Vice President of Customer Success, you will be responsible for delivering on customer success goals, such as renewals, through individual / direct efforts, and managing a team.

Nov 9 – Customer Success Jobs

SmartKarrot

Track, manage, and ensure that the Enterprise Customer Success teams are delivering exceptional customer experiences. Plan, lead and manage the growth, expansion, and organizational capacity of the Enterprise Customer Success Department.

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Oct 30 – Customer Success Jobs

SmartKarrot

Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices. Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.

Nov 10 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Pasadena, CA, US Organization: Bluebeam, Inc. Manage to clear and metric-driven deliverables on a quarterly basis that showcases customer growth, trends, retention, and product/industry maturity.

Nov 4 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Charleston, South Carolina Metropolitan Area, US Organization: GoodUnited As a Director of Customer Success, you will develop, implement, and optimize the Customer Success strategy and frameworks to drive key measures of success.

Nov 3 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans.

The Customer-Powered Enterprise Playbook

Harness the power of customers across every department of your business with this new playbook. It contains 7 strategic guides for various departments of your business, 9 inspiring case studies, and 7 tactical worksheets to get you started.

What Is Customer Success?

Totango

An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success?

Oct 20 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: San Diego, CA, US Organization: HashiCorp As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment.

Oct 21 – Customer Success Jobs

SmartKarrot

Role: Vice President Customer Success Location: Salt Lake City, UT, US Organization: Collective Medical As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success team by setting their strategy, goals, and objectives.

Nov 5 – Customer Success Jobs

SmartKarrot

Role: Regional Vice President – Customer Success Location: Remote, United States Organization: Innovaccer As a Regional Vice President of Customer Success, you will manage relationships and constant touch-points with customer executives.

Customer Success: A CCO's Journey of Trials, Celebrations, and Everything In Between

Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting

"Customer Success” has become extremely popular in the last several years but has turned into one of those terms so varied in interpretation that it has lost meaning. Even the role of the chief customer officer - or top Customer Success executive - differs endlessly across organizations large and small. In this session, Jeb Dasteel, the former long-time chief customer officer of Oracle, will candidly discuss his views, successes, and even failures in implementing Customer Success programs in a Fortune 100 organization.

Oct 19 – Customer Success Jobs

SmartKarrot

Role: VP Customer Success Location: Arkansas, US Organization: Time Doctor As a VP Customer Success, build an amazing global team of Customer Success Specialists (doubling the team immediately).

Nov 2 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Cincinnati, OH, US Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable, and empower a geographically dispersed team of Customer Success professionals resulting in superior customer experiences.

Oct 27 – Customer Success Jobs

SmartKarrot

You will also develop and manage on-going KPIs and metrics (daily, weekly, monthly) in alignment with the department’s goals to measure success. Mentoring and coaching through customer business needs.

Oct 28 – Customer Success Jobs

SmartKarrot

Oversee the Customer Success Software platform and maintain the efficacy of the system. Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of our innovative solutions to the organization.

Customer Success Needs to Grow (Up)

Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on the issue of Customer Success programs not being treated equal to its Sales peers.

Oct 14 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success – Financial Services Location: Chicago, IL, US Organization: XSELL Technologies XSELL Technologies seeking a Vice President of Customer Success to support the Financial Services Industry.

Oct 23 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Monitor customer health to track usage and customer satisfaction.

Oct 13 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Burbank, CA, US Organization: CyberCoders As a Director of Customer Success, become an expert on the product suite; providing best-in-class customer service to the worldwide client base.

The Evolution of Customer Success

Suraj Sharma

The Evolution of Customer Success Before the Internet, customer interactions post-sales were slower. Think call centers and switchboards

Data-Driven Approach to Proving Customer Success

Speaker: Irit Eizips, CEO, CSM Practice

With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance.

Customer Success Career Development

CSM Practice

Maranda Dziekonski, Vice President Customer Success and People’s Operations at Swiftly, shared her insights into CSM’s career paths and ways to further develop the skills needed for a successful customer journey. Customer empathy. Customer Success.

Aug 19 – Customer Success Jobs

SmartKarrot

Role: Strategic Executive Account Manager Location: Texas, Austin, US Mountain View/Sunnyvale, CA, US Organization: Synopsys Inc Synopsys is seeking someone who can strengthen the relationships and grow the business on a worldwide basis with the customers and eco-system partner.

Top Customer Success Resources

SmartKarrot

Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. Chief Customer Officer 2.0: Interestingly, customer success blogs are as rewarding as they can get.

Nov 6 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Lionbridge As a Vice President of Customer Success, you will develop and implement a strategic customer success program, increase wallet share, identify areas of opportunity to cross-sell and support new business growth. Lead and build out a Customer Success team that is best in class. Always driving customer satisfaction, retention, and advocacy.

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

Aug 28 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Customer Success Manager Location: Denver, Colorado, US Organization: FormAssembly As a Customer Success Manager, You will have to coordinate across Sales, Marketing, Services, Support, Product and other teams to lead customer success strategies for FormAssembly.