Jun 17 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, United States Organization: Castlight Health As a Director of Customer Success, you will support the professional development of a team of Customer Success Managers.

Jun 22 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Pleasant Grove, UT, US (Hybrid) Organization: Whistic As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Measure and improve customer success KPIs.

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Differences Between Key Account Management & Customer Success

Kapta

The terms key account management and customer success are often used interchangeably within organizations. Customer Success Key Account ManagementHowever, while the two strategies share a few common goals, they are completely different in their implementation.

Jun 28 – Customer Success Jobs

SmartKarrot

Identify opportunities for customers to act as advocates (e.g. Serve as the customer’s advocate; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within the business.

The State of Customer Success Pt. 1

"The State of Success: Part 1" eBook covers 3 predictions for the coming year for Customer Success. We talked with Customer Success leaders from companies such as Oracle, US Bank, Client Success and more! Do these predictions align with your plans for the coming year? Download to find out!

Jun 09 – Customer Success Jobs

SmartKarrot

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers.

May 27 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success – Remote Location: Remote, United States Organization: League As a VP of Customer Success, you will lead League’s overall commercial partnership with selected strategic platform partners.

Jun 08 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: FinditParts As a Vice President of Customer Success, you will drive adoption, engagement, and regular use among current and future customers.

The Misuse of Tech-Touch Strategies in Customer Success – and How To Fix It

inSided

Today’s customers have high expectations, and in SaaS, selling never really ends. Customer SuccessB2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming.

May 17 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

The Real Difference Between Customer Support and Customer Success

Retently

With new SaaS companies popping up every day and a customer-centric culture coming into play, there’s (understandably) some confusion about how to manage customer interactions. But there’s still one area that’s neglected all too often – Customer Success.

Jun 29 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Boulder, CO, US Organization: Floify As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts.

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Jun 03 – Customer Success Jobs

SmartKarrot

Role: Customer Success Associate Director Location: New York, NY, US Organization: Wunderkind As a Customer Success Associate Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates.

Functional Roles of Customer Success

Gainsight

Customer success plays an integral role in the success of any organization. CS efforts impact customer acquisition, upsells, expansions, renewals, and customer advocacy. Customer Success Roles. Customer Success Management.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

May 13 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers.

May 11 – Customer Success Jobs

SmartKarrot

Director of Customer Success Location: Remote, Richmond, VA, US Organization: Partnerize As a Sr. Be the named contact for specific strategic accounts and own senior customer stakeholder relationships. Be the voice of the customer to the product and go-to-market team.

May 16 – Customer Success Jobs

SmartKarrot

Role: Senior Director, Client Success Location: Remote, United States Organization: Papa As a Senior Director of Client Success, you will lead and develop a team to support the implementation of Papa’s enterprise clients.

May 20 – Customer Success Jobs?

SmartKarrot

Role: VP of Customer Experience Location: Remote, New York, NY, US Organization: Healthie As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Guide the customer on product capabilities, usage, and best practices.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Apr 21 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Pleasant Grove, UT, US (Hybrid) Organization: Whistic As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Promoting value through customer experience.

May 18 – Customer Success Jobs

SmartKarrot

Role: Senior Director, Customer Success Location: Remote, United States Organization: Coursera As a Senior Director of Customer Success, you will meet and exceed quarterly renewal bookings and revenue growth goals. Identify and mitigate risk in customer accounts.

May 06 – Customer Success Jobs?

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Chevin Fleet Solutions As a Director of Customer Success, you will optimize the CS mission, vision, and customer journey map with the VP of Customer Success & Support.

What's Missing in Your Customer Success Software?

Kapta

Customer Success Key Account Management Tools Customer EngagementLack of visibility is one of the biggest problems impacting key account management, even in 2021.

Why Great CSMs Lead to Great Revenue Pipeline

Speaker: Christian Jakenfelds, CSM at Planhat

Customer success professionals have better access to customers than any other department, yet they may struggle to prove their impact on overall business growth. In this webinar, learn how CSMs can actively contribute to and influence new revenue by using what’s already in front of them.

Customer Success Platform vs. Account Management Software

Kapta

The terms key account management and customer success are often used interchangeably within organizations. Customer Success Key Account ManagementHowever, while the two strategies share a few common goals, they are completely different in their implementation.

May 23 – Customer Success Jobs

SmartKarrot

Enable and coach an excellent team of customer success rockstars to be successful and effective at scale and help them to grow and develop on an individual, professional level. Drive maximum value for all customers in your portfolio, leading to product adoption and retention.

Apr 26 – Customer Success Jobs

SmartKarrot

Role: Director Customer Success – Lending Location: Charlotte, NC, US (On-site) Organization: Ally As a Director of Customer Success, you will establish robust feedback loops and communication channels (e.g.,

Jun 16 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Manhattan Beach, CA, US (On-site) Organization: K1 Operations As a Customer Success Director, you will manage and scale a team driving strategic and operational initiatives across all areas of Customer Success (including Professional Services and Support). Supervising the daily operations of the customer service department. Create and maintain customer service metrics, reports, and dashboards.

The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!

Apr 13 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US (Hybrid) Organization: Mahmee As a Director of Customer Success, you will oversee and provide direct support to all platform users (patients, providers, and enterprise customers).

Apr 22 – Customer Success Jobs

SmartKarrot

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products.

Apr 28 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Issaquah, WA, US (On-site) Organization: MangoApps As a Director of Customer Success, you will develop a deep understanding of MangoApps concepts, features & use-cases. Deliver on key success metrics such as NPS and CSAT.

Mar 21 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success, US Location: Austin, TX, US Organization: Miro As a VP of Customer Success, you will be responsible for a rapidly growing Customer Success team of 45+. Improve customer retention metrics (adoption, retention, engagement).

Applying Customer Success Strategies to a Customer Community

Speaker: Mike Ellis

Running a successful customer community is not some big and scary initiative, it’s something that you already have the institutional knowledge to achieve. Join the webinar to find out more!

Apr 18 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, United States (Hybrid) Organization: Fireblocks As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Keeping track of customer organizational changes.