The Misuse of Tech-Touch Strategies in Customer Success – and How To Fix It

inSided

Today’s customers have high expectations, and in SaaS, selling never really ends. Customer SuccessB2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming.

How to Scale Customer Success Operations

Totango

For one thing, how would you scale your customer success operations quickly enough to meet the demand that this type of growth requires? Watch the Webinar: Steps to Scale Your Customer Success Operations Overnight. 8 Steps for Scaling Customer Success.

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Developing Leaders for Customer Success

SmartKarrot

If you lived in and around the customer success space for a while, take a moment and think back to those earlier years. Leadership and the Customer Success Profession. Customer success firmly established a new level of legitimacy and maturity over the last decade or so.

May 06 – Customer Success Jobs

SmartKarrot

Know customer problems and KPIs and guide the customer to the best platform use. Identify opportunities to grow business with the customers and engage the sales team with the process. Manage the kick-off meetings & QBRs for their customers.

Promoting Customer Success with Diverse Learning Channels

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Tune in to learn how (and when) to blend on-demand and instructor-led training, and discover why customer success and scaled education programs go hand-in-hand.

May 04 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Cypress.io As a Director of Customer Success, you will design customer experiences and journeys that create successful practitioners and advocates of Cypress products.

April 29 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers.

April 30 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success, eCommerce Location: Cincinnati, OH, US Organization: Quotient Technology Inc. Partner with cross-functional leadership to transform and grow the customer success organization and value to meet and expand business needs.

What Is Customer Success?

Totango

An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success?

April 27 – Customer Success Jobs

SmartKarrot

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework.

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

April 22 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success – Enterprise Location: San Carlos, CA, US Organization: Trustly As a Director of Customer Success, you will act as the primary business point of contact for a portfolio of enterprise merchants and serve as a trusted consultant on their behalf.

May 03 – Customer Success Jobs

SmartKarrot

Role: Client Success Director – Sales Location: Atlanta, GA, US Organization: BRKThru Digital As a Client Success Director, you will obtain a solid pipeline of active pending business at all times. Responsible for receiving customer referrals and client testimonials.

Customer Success Financial Metrics That Matter

CSM Practice

Guessing has no place in a changing customer success industry. Now more than ever, customer success leaders must use relevant and actionable customer success metrics to make guided decisions and strategies to deliver success. Customer Health Metrics.

April 23 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Seated As a Director of Customer Success, you will lead a world-class Restaurant Success team, encouraging continuous learning and improvement.

The Customer-Powered Enterprise Playbook

Harness the power of customers across every department of your business with this new playbook. It contains 7 strategic guides for various departments of your business, 9 inspiring case studies, and 7 tactical worksheets to get you started.

April 21 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, Greenville, SC, US Organization: CIMcloud by Website Pipeline As a Director of Customer Success, you will set the vision for Customer Operations and motivate a team of high performers to achieve their goals.

April 15 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Provation Medical As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health.

April 28 – Customer Success Jobs

SmartKarrot

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network.

What Is a Customer Success Engineer?

SmartKarrot

In the Customer Success niche, you would have definitely come across designations like Customer Success Manager, Customer Success Leaders, and Customer Success Officers too. Who is a Customer Success Engineer??.

Customer Success: A CCO's Journey of Trials, Celebrations, and Everything In Between

Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting

"Customer Success” has become extremely popular in the last several years but has turned into one of those terms so varied in interpretation that it has lost meaning. Even the role of the chief customer officer - or top Customer Success executive - differs endlessly across organizations large and small. In this session, Jeb Dasteel, the former long-time chief customer officer of Oracle, will candidly discuss his views, successes, and even failures in implementing Customer Success programs in a Fortune 100 organization.

Top 50 Customer Success Influencers 2021

SmartKarrot

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021.

April 07 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director (South) Location: Boulder, CO, US Organization: Uplight As a Customer Success Director, you will collaborate with senior executives on account strategy and delivery. Manage and maintain accurate customer and account information within CRM.

April 12 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Remote, United States Organization: PerfectServe As a Director of Customer Success, you will collaborate to develop PerfectServe’s Customer Success methodology.

Mar 24 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success | Remote – San Francisco Location: Remote, San Francisco, CA Organization: Givebutter As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments.

Customer Success Needs to Grow (Up)

Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on the issue of Customer Success programs not being treated equal to its Sales peers.

April 20 – Customer Success Jobs

SmartKarrot

Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the Customer Success and Implementation organization. Collaborate with other departments on customer retention strategies.

April 19 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Mar 22 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Eulerity As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality.

Mar 31 – Customer Success Jobs

SmartKarrot

Maintain targeted utilization (billable time) of the team, train the customer in all aspects of the software capabilities. Enhance consulting services offerings and drive revenue through effective customer project delivery. Nurture relationships throughout the customer organisation.

Data-Driven Approach to Proving Customer Success

Speaker: Irit Eizips, CEO, CSM Practice

With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance.

April 14 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success – NW Market Location: Seattle, WA, US Organization: Certus As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market.

Mar 29 – Customer Success Jobs

SmartKarrot

Director/Vice President, SaaS Customer Success Location: Reston, VA, US Organization: Resonate As a Sr. Engaging with customers to plan and understand the best ways to utilize Resonate’s platform, software and services based on the customer’s business needs/issues.

April 16 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: New York, NY, US Organization: The Suite As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment.

Mar 25 – Customer Success Jobs

SmartKarrot

Role: Vice President, Customer Success- Telecommunications Location: New York, NY, US Organization: Rokt As a Vice President of Customer Success, you will be responsible for revenue growth and retention rates of the Telecommunications partners and advertisers.

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

Mar 30 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, NY, US Organization: Atlas Search As a Director of Customer Success, you will identify and engage current and potential clients utilizing various sales methods.