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Role: Client Success Director – Sales Location: Atlanta, GA, US Organization: BRKThru Digital As a Client Success Director, you will obtain a solid pipeline of active pending business at all times. Responsible for receiving customer referrals and client testimonials. MORE
Know customer problems and KPIs and guide the customer to the best platform use. Identify opportunities to grow business with the customers and engage the sales team with the process. Manage the kick-off meetings & QBRs for their customers. MORE
In the Customer Success niche, you would have definitely come across designations like Customer Success Manager, Customer Success Leaders, and Customer Success Officers too. Who is a Customer Success Engineer??. MORE
Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. MORE
Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. MORE
Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the Customer Success and Implementation organization. Collaborate with other departments on customer retention strategies. MORE
Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Provation Medical As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health. MORE
For one thing, how would you scale your customer success operations quickly enough to meet the demand that this type of growth requires? Watch the Webinar: Steps to Scale Your Customer Success Operations Overnight. 8 Steps for Scaling Customer Success. MORE
Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation. MORE
Role: Director, Customer Success Location: Remote, United States Organization: PerfectServe As a Director of Customer Success, you will collaborate to develop PerfectServe’s Customer Success methodology. MORE
Role: Director of Customer Success Location: Remote, Greenville, SC, US Organization: CIMcloud by Website Pipeline As a Director of Customer Success, you will set the vision for Customer Operations and motivate a team of high performers to achieve their goals. MORE
Role: Director of Customer Success Location: New York, NY, US Organization: Atlas Search As a Director of Customer Success, you will identify and engage current and potential clients utilizing various sales methods. MORE
Role: Vice President of Customer Success Location: Remote, United States Organization: ChartSpan Medical Technologies As a Vice President of Customer Success, you will provide guidance on and executes client retention strategy and multi-level client management processes. MORE
The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. MORE
Role: Customer Success Director (South) Location: Boulder, CO, US Organization: Uplight As a Customer Success Director, you will collaborate with senior executives on account strategy and delivery. Manage and maintain accurate customer and account information within CRM. MORE
Role: Vice President, Customer Success- Telecommunications Location: New York, NY, US Organization: Rokt As a Vice President of Customer Success, you will be responsible for revenue growth and retention rates of the Telecommunications partners and advertisers. MORE
Today’s customers have high expectations, and in SaaS, selling never really ends. Customer SuccessB2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming. MORE
Role: Vice President of Customer Success Location: New York, NY, US Organization: The Suite As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment. MORE
If you lived in and around the customer success space for a while, take a moment and think back to those earlier years. Leadership and the Customer Success Profession. Customer success firmly established a new level of legitimacy and maturity over the last decade or so. MORE
Role: Director of Customer Success Location: Remote, United States Organization: Cypress.io As a Director of Customer Success, you will design customer experiences and journeys that create successful practitioners and advocates of Cypress products. MORE
Role: VP, Customer Success – NW Market Location: Seattle, WA, US Organization: Certus As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. MORE
Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Eulerity As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality. MORE
Role: VP of Customer Success | Remote – San Francisco Location: Remote, San Francisco, CA Organization: Givebutter As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments. MORE
Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Seated As a Director of Customer Success, you will lead a world-class Restaurant Success team, encouraging continuous learning and improvement. MORE
An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success? MORE
Maintain targeted utilization (billable time) of the team, train the customer in all aspects of the software capabilities. Enhance consulting services offerings and drive revenue through effective customer project delivery. Nurture relationships throughout the customer organisation. MORE
Director/Vice President, SaaS Customer Success Location: Reston, VA, US Organization: Resonate As a Sr. Engaging with customers to plan and understand the best ways to utilize Resonate’s platform, software and services based on the customer’s business needs/issues. MORE
Role: Director of Customer Success, eCommerce Location: Cincinnati, OH, US Organization: Quotient Technology Inc. Partner with cross-functional leadership to transform and grow the customer success organization and value to meet and expand business needs. MORE
Role: Director, Customer Success – Enterprise Location: San Carlos, CA, US Organization: Trustly As a Director of Customer Success, you will act as the primary business point of contact for a portfolio of enterprise merchants and serve as a trusted consultant on their behalf. MORE
Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. MORE
Guessing has no place in a changing customer success industry. Now more than ever, customer success leaders must use relevant and actionable customer success metrics to make guided decisions and strategies to deliver success. Customer Health Metrics. MORE
Customer Success Related Topics inSided
JANUARY 22, 2021
Today’s customers have high expectations, and in SaaS, selling never really ends. Customer SuccessB2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming.
Totango
MARCH 30, 2021
For one thing, how would you scale your customer success operations quickly enough to meet the demand that this type of growth requires? Watch the Webinar: Steps to Scale Your Customer Success Operations Overnight. 8 Steps for Scaling Customer Success.
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SmartKarrot
MAY 3, 2021
If you lived in and around the customer success space for a while, take a moment and think back to those earlier years. Leadership and the Customer Success Profession. Customer success firmly established a new level of legitimacy and maturity over the last decade or so.
SmartKarrot
MAY 6, 2021
Know customer problems and KPIs and guide the customer to the best platform use. Identify opportunities to grow business with the customers and engage the sales team with the process. Manage the kick-off meetings & QBRs for their customers.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Tune in to learn how (and when) to blend on-demand and instructor-led training, and discover why customer success and scaled education programs go hand-in-hand.
SmartKarrot
MAY 4, 2021
Role: Director of Customer Success Location: Remote, United States Organization: Cypress.io As a Director of Customer Success, you will design customer experiences and journeys that create successful practitioners and advocates of Cypress products.
SmartKarrot
APRIL 29, 2021
Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers.
SmartKarrot
APRIL 30, 2021
Role: Director of Customer Success, eCommerce Location: Cincinnati, OH, US Organization: Quotient Technology Inc. Partner with cross-functional leadership to transform and grow the customer success organization and value to meet and expand business needs.
Totango
AUGUST 21, 2020
An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success?
SmartKarrot
APRIL 27, 2021
Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework.
Speaker: Skilljar Experts
The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.
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SmartKarrot
APRIL 22, 2021
Role: Director, Customer Success – Enterprise Location: San Carlos, CA, US Organization: Trustly As a Director of Customer Success, you will act as the primary business point of contact for a portfolio of enterprise merchants and serve as a trusted consultant on their behalf.
SmartKarrot
MAY 3, 2021
Role: Client Success Director – Sales Location: Atlanta, GA, US Organization: BRKThru Digital As a Client Success Director, you will obtain a solid pipeline of active pending business at all times. Responsible for receiving customer referrals and client testimonials.
CSM Practice
FEBRUARY 24, 2020
Guessing has no place in a changing customer success industry. Now more than ever, customer success leaders must use relevant and actionable customer success metrics to make guided decisions and strategies to deliver success. Customer Health Metrics.
SmartKarrot
APRIL 23, 2021
Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Seated As a Director of Customer Success, you will lead a world-class Restaurant Success team, encouraging continuous learning and improvement.
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SmartKarrot
APRIL 21, 2021
Role: Director of Customer Success Location: Remote, Greenville, SC, US Organization: CIMcloud by Website Pipeline As a Director of Customer Success, you will set the vision for Customer Operations and motivate a team of high performers to achieve their goals.
SmartKarrot
APRIL 15, 2021
Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Provation Medical As a Customer Success Director, you will serve as the customer-owner in all aspects related to customer health.
SmartKarrot
APRIL 28, 2021
Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network.
SmartKarrot
MAY 7, 2021
In the Customer Success niche, you would have definitely come across designations like Customer Success Manager, Customer Success Leaders, and Customer Success Officers too. Who is a Customer Success Engineer??.
Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting
"Customer Success” has become extremely popular in the last several years but has turned into one of those terms so varied in interpretation that it has lost meaning. Even the role of the chief customer officer - or top Customer Success executive - differs endlessly across organizations large and small. In this session, Jeb Dasteel, the former long-time chief customer officer of Oracle, will candidly discuss his views, successes, and even failures in implementing Customer Success programs in a Fortune 100 organization.
SmartKarrot
JANUARY 5, 2021
The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021.
SmartKarrot
APRIL 7, 2021
Role: Customer Success Director (South) Location: Boulder, CO, US Organization: Uplight As a Customer Success Director, you will collaborate with senior executives on account strategy and delivery. Manage and maintain accurate customer and account information within CRM.
SmartKarrot
APRIL 12, 2021
Role: Director, Customer Success Location: Remote, United States Organization: PerfectServe As a Director of Customer Success, you will collaborate to develop PerfectServe’s Customer Success methodology.
SmartKarrot
MARCH 24, 2021
Role: VP of Customer Success | Remote – San Francisco Location: Remote, San Francisco, CA Organization: Givebutter As a VP of Customer Success, you will manage the Marketing, Sales, and Customer Success departments.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on the issue of Customer Success programs not being treated equal to its Sales peers.
SmartKarrot
APRIL 20, 2021
Drive value through customer retention, low levels of churn, and take a proactive approach to scaling the Customer Success and Implementation organization. Collaborate with other departments on customer retention strategies.
SmartKarrot
APRIL 19, 2021
Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.
SmartKarrot
MARCH 22, 2021
Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Eulerity As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality.
SmartKarrot
MARCH 31, 2021
Maintain targeted utilization (billable time) of the team, train the customer in all aspects of the software capabilities. Enhance consulting services offerings and drive revenue through effective customer project delivery. Nurture relationships throughout the customer organisation.
Speaker: Irit Eizips, CEO, CSM Practice
With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance.
SmartKarrot
APRIL 14, 2021
Role: VP, Customer Success – NW Market Location: Seattle, WA, US Organization: Certus As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market.
SmartKarrot
MARCH 29, 2021
Director/Vice President, SaaS Customer Success Location: Reston, VA, US Organization: Resonate As a Sr. Engaging with customers to plan and understand the best ways to utilize Resonate’s platform, software and services based on the customer’s business needs/issues.
SmartKarrot
APRIL 16, 2021
Role: Vice President of Customer Success Location: New York, NY, US Organization: The Suite As a Vice President of Customer Success, your mission will be to ensure the success and retention of the Company’s customers across all segments with a focus on their Enterprise segment.
SmartKarrot
MARCH 25, 2021
Role: Vice President, Customer Success- Telecommunications Location: New York, NY, US Organization: Rokt As a Vice President of Customer Success, you will be responsible for revenue growth and retention rates of the Telecommunications partners and advertisers.
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After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.
SmartKarrot
MARCH 30, 2021
Role: Director of Customer Success Location: New York, NY, US Organization: Atlas Search As a Director of Customer Success, you will identify and engage current and potential clients utilizing various sales methods.
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