The Misuse of Tech-Touch Strategies in Customer Success – and How To Fix It

inSided

Today’s customers have high expectations, and in SaaS, selling never really ends. Customer SuccessB2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming.

Mar 02 – Customer Success Jobs

SmartKarrot

Develop company-wide customer success processes, content and data to/from stakeholder organizations (Marketing, Sales, Product, etc.). This role is focused on customer success management and is not a technical support-related role.

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Mar 01 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success- Proterra Energy Location: Greenville, SC, US Organization: Proterra Inc. As a VP of Customer Success, you will be overseeing pre-sales and post-sales service to customers. Responsible for the overall satisfaction of customers.

Feb 25 – Customer Success Jobs

SmartKarrot

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth.

Promoting Customer Success with Diverse Learning Channels

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Tune in to learn how (and when) to blend on-demand and instructor-led training, and discover why customer success and scaled education programs go hand-in-hand.

Feb 26 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Remote, Florida, United States Organization: Three Pillars Recruiting As a VP of Customer Success, you will build, develop, lead, and continuously improve the Customer Success methodology and framework on a global basis.

Feb 18 – Customer Success Jobs

SmartKarrot

Implement, improve and standardize key processes to ensure a consistent, reliable, and high-value journey for customers. Understanding how to message customers in a way they respond to is key, as is developing ways to serve many customers simultaneously.

Top 50 Customer Success Influencers 2021

SmartKarrot

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021.

Feb 17 – Customer Success Jobs

SmartKarrot

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met.

Feb 16 – Customer Success Jobs

SmartKarrot

Lead and grow an experienced team of Customer Success professionals, ensuring quality and consistency of delivery. Act as a point of escalation for all customer-related needs. Map the customer requirements effectively to potential Netradyne offerings.

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Feb 23 – Customer Success Jobs

SmartKarrot

Customer Success – drive customer engagement with our products by focusing on value delivered; understand key customer pain points and identify opportunities for our solutions to help customers; lead the team of Account Directors, who have specific account assignments.

Feb 08 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, United States Organization: Okapi AI As a Director of Customer Success, you will own the overall relationship with the customers. Create and accelerate customer’s growth plans.

Feb 15 – Customer Success Jobs

SmartKarrot

Role: Vice President, Customer Success Location: San Francisco, CA, US Organization: Aria Systems As a Vice President of Customer Success, you will understand customers’ business strategy and identifying opportunities to expand their use of Aria’s billing platform.

Feb 19 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Ivalua As a Director of Customer Success, you will be accountable for the success of the Ivalua customer journey as measured by the net revenue retention for each customer and adoption.

The Customer-Powered Enterprise Playbook

Harness the power of customers across every department of your business with this new playbook. It contains 7 strategic guides for various departments of your business, 9 inspiring case studies, and 7 tactical worksheets to get you started.

Feb 10 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success – AMERICAS Location: Fairfax, VA, US Organization: Daon As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects.

Customer Success Services: Should You Charge for Customer Success?

SmartKarrot

Customer success has always been seen as a contributor of product adoption, retention and account expansion. While the front roles are acquired by the marketing, sales and product team, customer success has acquired the perception of back-end role for generating revenues.

Feb 12 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. Define and Optimize Customer Lifecycle.

Feb 03 – Customer Success Jobs

SmartKarrot

Refine and continuously improve the company’s Customer Success methodology and framework. Drive efforts to develop and maintain Success Playbooks that organize multiple roles to guide clients through an ideal lifecycle.

Customer Success: A CCO's Journey of Trials, Celebrations, and Everything In Between

Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting

"Customer Success” has become extremely popular in the last several years but has turned into one of those terms so varied in interpretation that it has lost meaning. Even the role of the chief customer officer - or top Customer Success executive - differs endlessly across organizations large and small. In this session, Jeb Dasteel, the former long-time chief customer officer of Oracle, will candidly discuss his views, successes, and even failures in implementing Customer Success programs in a Fortune 100 organization.

Jan 20 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, United States Organization: Lockstep As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep.

Feb 11 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: New York, NY, US Organization: Cecelia Health As a VP of Customer Success, you will launch and manage customer programs and coordinate with internal teams to ensure their initial and ongoing success.

Jan 25 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Frisco, TX, US Organization: Redwood Software As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals.

Feb 05 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: Remote, Boston, MA, US Organization: Reprise As a Vice President of Customer Success, you will be responsible for designing and implementing a best-in-class customer success function.

Customer Success Needs to Grow (Up)

Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on the issue of Customer Success programs not being treated equal to its Sales peers.

Jan 04 – Customer Success Jobs

SmartKarrot

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers.

6 Essentials when Selecting Customer Success Tools

Totango

Customer success tools can help you increase your revenue by promoting client satisfaction and retention. Here are six essential features to look when selecting customer success tools. Customer success tools don’t work in isolation. Customer Health Scoring.

Tools 73

Jan 28 – Customer Success Jobs

SmartKarrot

Define, map, and optimize the customer journey to increase renewal rates and minimize churn. Create a company-wide customer feedback loop to inspire customer success across the entire company to drive revenue ambitions.

Feb 22 – Customer Success Jobs

SmartKarrot

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience.

Data-Driven Approach to Proving Customer Success

Speaker: Irit Eizips, CEO, CSM Practice

With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance.

Jan 21 – Customer Success Jobs

SmartKarrot

Role: Senior Director, Customer Success Enablement Location: Salt Lake City, UT, US Organization: Workday As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution.

Jan 18 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, NY, US Organization: BetterCloud As a Director of Customer Success, you will increase renewal rates and reduce churn. Review and enhance the segmentation of the customer base.

Diversity and Inclusion in Customer Success: Why It Matters

SmartKarrot

Customer Success (CS) teams tend to mirror the diversity found within the SaaS and other organizations that they work with. As is often the case with diverse groups, each will signify a wide-spectrum of values that will innately help with building better relationships with customers.

Dec 30 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success – APAC region Location: Sydney, New South Wales, Australia Organization: Carter Murray As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience.

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

Feb 09 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success – SaaS Experience Required! Location: Remote, United States Organization: Jarvis Elliott Jarvis Elliott is looking for a Vice President of Customer Success with experience in the SaaS / eCommerce space.