The Misuse of Tech-Touch Strategies in Customer Success – and How To Fix It

inSided

Today’s customers have high expectations, and in SaaS, selling never really ends. Customer SuccessB2B buying cycles are long and complex and a whopping 77% of buyers f eel like the process is very complicated and time-consuming.

How to Structure Your Customer Success Team

Totango

What makes a sports team successful? Having the right members and the right structure is key to the success of any team – whether that team is on a field or in a conference room. Who Makes Up a Customer Success Team? How is a Customer Success Team Structured?

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Jul 28 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Remote, Chicago, IL, US Organization: Built In As a VP of Customer Success, you will be responsible for target attainment and overseeing strategies to achieve revenue goals.

Jul 27 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: VP/Head of Customer Success Location: Burlingame, CA, US Organization: Focal Systems As a VP/Head of Customer Success, you will plan, monitor, and analyze key metrics for the utilization and performance of our system within installed stores.

The Modern Customer Success Playbook

The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Satisfaction won’t cut it. Quarterbacking your customers to long-term success and growth is proven to combat churn and transform customer success teams into revenue-drivers. But where do you start? Download the playbook today!

Jul 29 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Remote, Chicago, IL, US Organization: HiringThing As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes.

Jul 21 – Customer Success Jobs

SmartKarrot

Develop a digitally-led, low-touch customer communicationengagement strategy through the customer lifecycle – including onboarding and launch. Integrate into cross-functional experience teams to drive low-touch customer engagement throughout the customer lifecycle.

Jul 26 – Customer Success Jobs

SmartKarrot

Role: Client Success Director – Strategic Customers, West Location: Center, PA, US Organization: Dun & Bradstreet As a Client Success Director, you will be the single point of contact and subject matter expert for client requests/issue escalations as needed.

Understanding Customer Success: Growth Driven by the Customer-Centered Economy

Totango

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Increase Customer Retention.

Jul 20 – Customer Success Jobs

SmartKarrot

Role: Vice President, Customer Success Location: Redwood City, CA, US Organization: Synack, Inc. As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion.

The Customer-Powered Enterprise Playbook

Harness the power of customers across every department of your business with this new playbook. It contains 7 strategic guides for various departments of your business, 9 inspiring case studies, and 7 tactical worksheets to get you started.

Jul 15 – Customer Success Jobs

SmartKarrot

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business.

Jul 22 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Austin, TX, US Organization: StitcherAds As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs.

Jul 16 – Customer Success Jobs

SmartKarrot

Leading, expanding, and mentoring the Customer Success team members by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team. Empower customers to connect their goals and challenges with the solution in monday.com.

How to Scale Customer Success Operations

Totango

For one thing, how would you scale your customer success operations quickly enough to meet the demand that this type of growth requires? Watch the Webinar: Steps to Scale Your Customer Success Operations Overnight. 8 Steps for Scaling Customer Success.

The Better Way to Onboard Customers

Speaker: Skilljar Experts

The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.

Jul 13 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy.

Jul 19 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: New York, NY, US Organization: Talent Partners Consulting, LLC As a Director of Customer Success, you will oversee all aspects of Call Center BPO activities as they relate to supporting our customers.

Jun 28 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Grow and develop the Customer Success team.

3 Customer Success Strategy Frameworks You Can Start Using Today

Vanilla Forums

Do you have a customer success strategy ? Are you working from a plan that outlines how you’ll help your customers achieve their goals at each step of their journey? Customer Success

Customer Success: A CCO's Journey of Trials, Celebrations, and Everything In Between

Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting

"Customer Success” has become extremely popular in the last several years but has turned into one of those terms so varied in interpretation that it has lost meaning. Even the role of the chief customer officer - or top Customer Success executive - differs endlessly across organizations large and small. In this session, Jeb Dasteel, the former long-time chief customer officer of Oracle, will candidly discuss his views, successes, and even failures in implementing Customer Success programs in a Fortune 100 organization.

Podcast: Data-Driven Customer Success Teams

inSided

In Episode 13 of The inSide Scoop on Customer Success , we tackle a very important topic: Data-Driven Customer Teams. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Pat Phelan , Chief Customer Officer at GoCardless.

What Is Customer Success?

Totango

An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success?

Jul 14 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare.

Jul 09 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Minneapolis, MN, US Organization: Avenica As a Director of Customer Success, you will provide strategic oversight to the Talent Delivery Connect Team. Build, retain and grow talent in our Customer Success team.

Customer Success Needs to Grow (Up)

Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on the issue of Customer Success programs not being treated equal to its Sales peers.

Jul 01 – Customer Success Jobs

SmartKarrot

Hire, develop and retain a high-performing CS team across all target customers globally. Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs.

Jul 12 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: Louisville, CO, US Organization: Envysion, Inc. Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Work with the growth team to design and execute customer success campaigns.

Jun 24 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Jul 08 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Lehi, UT, US Organization: Weave HQ As a Director of Customer Success, you will define and optimize the customer journey. Drive operational excellence resulting in employee and customer satisfaction.

The Democratization of Customer Success

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

Join Vanilla Forums on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Along with Adrian Speyer, Head of Community for Vanilla Forums, expect an in-depth conversation about the role of online customer communities in enabling the three critical charters of customer success: adoption, renewals, and expansion.

Customer Success Financial Metrics That Matter

CSM Practice

Guessing has no place in a changing customer success industry. Now more than ever, customer success leaders must use relevant and actionable customer success metrics to make guided decisions and strategies to deliver success. Customer Health Metrics.

The Customer Success Pyramid

SmartKarrot

Understanding the customer success pyramid is vital for the upliftment of your business. You will have to walk down the lane where your product meets the customer’s needs – a path that wreathes longstanding loyalty and commitment. The Customer Success Pyramid.

Jul 06 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.

Jun 18 – Customer Success Jobs

SmartKarrot

Role: Associate Director, Customer Success Location: Remote, United States Organization: AKASA As an Associate Director of Customer Success, you will demonstrate revenue cycle expertise by conducting customer onboarding and implementation activities such as process mapping or workflow review.

Data-Driven Approach to Proving Customer Success

Speaker: Irit Eizips, CEO, CSM Practice

With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance.

Jul 05 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting.