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Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans. MORE
Role: Vice President of Customer Success – Financial Services Location: Chicago, IL, US Organization: XSELL Technologies XSELL Technologies seeking a Vice President of Customer Success to support the Financial Services Industry. MORE
Role: Vice President Customer Success Location: Salt Lake City, UT, US Organization: Collective Medical As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success team by setting their strategy, goals, and objectives. MORE
Role: Strategic Executive Account Manager Location: Texas, Austin, US Mountain View/Sunnyvale, CA, US Organization: Synopsys Inc Synopsys is seeking someone who can strengthen the relationships and grow the business on a worldwide basis with the customers and eco-system partner. MORE
Role: VP, Customer Success Location: San Diego, CA, US Organization: HashiCorp As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment. MORE
Role: Director of Customer Success Location: Charleston, South Carolina Metropolitan Area, US Organization: GoodUnited As a Director of Customer Success, you will develop, implement, and optimize the Customer Success strategy and frameworks to drive key measures of success. MORE
You will also develop and manage on-going KPIs and metrics (daily, weekly, monthly) in alignment with the department’s goals to measure success. Mentoring and coaching through customer business needs. MORE
Increase retention rates and overall account expansion within your region by ensuring customer success activities maximize customer outcomes. Inspire a customer-first mindset within the company and advocate for customers internally. MORE
Role: VP, Customer Success Location: Pasadena, CA, US Organization: Bluebeam, Inc. Manage to clear and metric-driven deliverables on a quarterly basis that showcases customer growth, trends, retention, and product/industry maturity. MORE
Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. Chief Customer Officer 2.0: Interestingly, customer success blogs are as rewarding as they can get. MORE
Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Monitor customer health to track usage and customer satisfaction. MORE
Apply here: [link] Role: Customer Success Manager Location: Denver, Colorado, US Organization: FormAssembly As a Customer Success Manager, You will have to coordinate across Sales, Marketing, Services, Support, Product and other teams to lead customer success strategies for FormAssembly. MORE
The Evolution of Customer Success Before the Internet, customer interactions post-sales were slower. Think call centers and switchboards MORE
Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices. Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper. MORE
Role: Vice President of Customer Success Location: Remote, United States Organization: OODA Health As a Vice President of Customer Success, you will be responsible for delivering on customer success goals, such as renewals, through individual / direct efforts, and managing a team. MORE
Track, manage, and ensure that the Enterprise Customer Success teams are delivering exceptional customer experiences. Plan, lead and manage the growth, expansion, and organizational capacity of the Enterprise Customer Success Department. MORE
Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base. MORE
Role: Director, Customer Success Location: Cincinnati, OH, US Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable, and empower a geographically dispersed team of Customer Success professionals resulting in superior customer experiences. MORE
Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW! Develop effective customer success programs to ensure successful onboarding, adoption, retention, and revenue growth. MORE
Role: Director of Customer Success – 100% remote Location: Remote, United Kingdom Organization: WORK180 As a director of Customer Success, you will identify and implement short and long-term strategies for client retention and growth. MORE
Oversee the Customer Success Software platform and maintain the efficacy of the system. Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of our innovative solutions to the organization. MORE
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Lead initiatives that continue to improve internal processes and systems for the Customer Success team. MORE
Role: Director, Customer Success Location: Burbank, CA, US Organization: CyberCoders As a Director of Customer Success, become an expert on the product suite; providing best-in-class customer service to the worldwide client base. MORE
Role: VP Customer Success Location: Arkansas, US Organization: Time Doctor As a VP Customer Success, build an amazing global team of Customer Success Specialists (doubling the team immediately). MORE
Maranda Dziekonski, Vice President Customer Success and People’s Operations at Swiftly, shared her insights into CSM’s career paths and ways to further develop the skills needed for a successful customer journey. Customer empathy. Customer Success. MORE
Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. MORE
Role: Vice President of Customer Success Location: Brooklyn, New York, US Organization: Outlier.org As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives. MORE
An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success? MORE
Role: Vice President of Customer Success Location: Remote, United States Organization: Lionbridge As a Vice President of Customer Success, you will develop and implement a strategic customer success program, increase wallet share, identify areas of opportunity to cross-sell and support new business growth. Lead and build out a Customer Success team that is best in class. Always driving customer satisfaction, retention, and advocacy. MORE
Role: Regional Vice President – Customer Success Location: Remote, United States Organization: Innovaccer As a Regional Vice President of Customer Success, you will manage relationships and constant touch-points with customer executives. MORE
Role: Senior Manager, Enterprise Customer Success Location: Dallas, TX, US Organization: Amplitude As Senior Manager, Enterprise Customer Success you will directly manage a team of CSMs and be accountable for the adoption and retention of a strategic customer segment. MORE
Customer Success Related Topics SmartKarrot
NOVEMBER 26, 2020
Role: Vice President of Customer Success Location: Brooklyn, New York, US Organization: Outlier.org As a Vice President of Customer Success, you will serve as a key member of the leadership team with significant input to company-wide objectives.
SmartKarrot
NOVEMBER 25, 2020
Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.
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SmartKarrot
NOVEMBER 24, 2020
Role: Senior Manager, Enterprise Customer Success Location: Dallas, TX, US Organization: Amplitude As Senior Manager, Enterprise Customer Success you will directly manage a team of CSMs and be accountable for the adoption and retention of a strategic customer segment.
SmartKarrot
NOVEMBER 20, 2020
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Lead initiatives that continue to improve internal processes and systems for the Customer Success team.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Tune in to learn how (and when) to blend on-demand and instructor-led training, and discover why customer success and scaled education programs go hand-in-hand.
SmartKarrot
NOVEMBER 19, 2020
Increase retention rates and overall account expansion within your region by ensuring customer success activities maximize customer outcomes. Inspire a customer-first mindset within the company and advocate for customers internally.
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SmartKarrot
NOVEMBER 18, 2020
Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success.
SmartKarrot
NOVEMBER 11, 2020
Role: Vice President of Customer Success Location: Englewood, CO, US Organization: WOW! Develop effective customer success programs to ensure successful onboarding, adoption, retention, and revenue growth.
SmartKarrot
NOVEMBER 12, 2020
Role: Vice President of Customer Success Location: Remote, United States Organization: OODA Health As a Vice President of Customer Success, you will be responsible for delivering on customer success goals, such as renewals, through individual / direct efforts, and managing a team.
SmartKarrot
NOVEMBER 9, 2020
Track, manage, and ensure that the Enterprise Customer Success teams are delivering exceptional customer experiences. Plan, lead and manage the growth, expansion, and organizational capacity of the Enterprise Customer Success Department.
Speaker: Skilljar Experts
The best onboarding programs have a super power: they’re constantly improving. Here at Skilljar, we’ve learned a thing or two about onboarding, both by crafting our own experience, and by collaborating with the best Customer Education professionals in the world. In our upcoming webinar, we’re going to share these learnings with you.
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SmartKarrot
OCTOBER 30, 2020
Create a consistent and valued customer experience developing and scaling repeatable methodologies and proven best practices. Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.
SmartKarrot
NOVEMBER 10, 2020
Role: VP, Customer Success Location: Pasadena, CA, US Organization: Bluebeam, Inc. Manage to clear and metric-driven deliverables on a quarterly basis that showcases customer growth, trends, retention, and product/industry maturity.
SmartKarrot
NOVEMBER 4, 2020
Role: Director of Customer Success Location: Charleston, South Carolina Metropolitan Area, US Organization: GoodUnited As a Director of Customer Success, you will develop, implement, and optimize the Customer Success strategy and frameworks to drive key measures of success.
SmartKarrot
NOVEMBER 3, 2020
Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US Organization: 80Twenty As a Director of Customer Success, you will lead, scale, and manage a team of CS Specialists with immediate global expansion plans.
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Harness the power of customers across every department of your business with this new playbook. It contains 7 strategic guides for various departments of your business, 9 inspiring case studies, and 7 tactical worksheets to get you started.
Totango
AUGUST 21, 2020
An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. The question is, what is customer success? What Is Customer Success?
SmartKarrot
OCTOBER 20, 2020
Role: VP, Customer Success Location: San Diego, CA, US Organization: HashiCorp As a VP of Customer Success, you will be accountable for the success of the HashiCorp customer journey as measured by both the gross and net revenue retention for each customer segment.
SmartKarrot
OCTOBER 21, 2020
Role: Vice President Customer Success Location: Salt Lake City, UT, US Organization: Collective Medical As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success team by setting their strategy, goals, and objectives.
SmartKarrot
NOVEMBER 5, 2020
Role: Regional Vice President – Customer Success Location: Remote, United States Organization: Innovaccer As a Regional Vice President of Customer Success, you will manage relationships and constant touch-points with customer executives.
Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting
"Customer Success” has become extremely popular in the last several years but has turned into one of those terms so varied in interpretation that it has lost meaning. Even the role of the chief customer officer - or top Customer Success executive - differs endlessly across organizations large and small. In this session, Jeb Dasteel, the former long-time chief customer officer of Oracle, will candidly discuss his views, successes, and even failures in implementing Customer Success programs in a Fortune 100 organization.
SmartKarrot
OCTOBER 19, 2020
Role: VP Customer Success Location: Arkansas, US Organization: Time Doctor As a VP Customer Success, build an amazing global team of Customer Success Specialists (doubling the team immediately).
SmartKarrot
NOVEMBER 2, 2020
Role: Director, Customer Success Location: Cincinnati, OH, US Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable, and empower a geographically dispersed team of Customer Success professionals resulting in superior customer experiences.
SmartKarrot
OCTOBER 27, 2020
You will also develop and manage on-going KPIs and metrics (daily, weekly, monthly) in alignment with the department’s goals to measure success. Mentoring and coaching through customer business needs.
SmartKarrot
OCTOBER 28, 2020
Oversee the Customer Success Software platform and maintain the efficacy of the system. Engage with customer executives and other influential stakeholders to identify, define, track, and measure the overall impact of our innovative solutions to the organization.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on the issue of Customer Success programs not being treated equal to its Sales peers.
SmartKarrot
OCTOBER 14, 2020
Role: Vice President of Customer Success – Financial Services Location: Chicago, IL, US Organization: XSELL Technologies XSELL Technologies seeking a Vice President of Customer Success to support the Financial Services Industry.
SmartKarrot
OCTOBER 23, 2020
Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Monitor customer health to track usage and customer satisfaction.
SmartKarrot
OCTOBER 13, 2020
Role: Director, Customer Success Location: Burbank, CA, US Organization: CyberCoders As a Director of Customer Success, become an expert on the product suite; providing best-in-class customer service to the worldwide client base.
Suraj Sharma
OCTOBER 12, 2020
The Evolution of Customer Success Before the Internet, customer interactions post-sales were slower. Think call centers and switchboards
Speaker: Irit Eizips, CEO, CSM Practice
With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance.
CSM Practice
AUGUST 11, 2020
Maranda Dziekonski, Vice President Customer Success and People’s Operations at Swiftly, shared her insights into CSM’s career paths and ways to further develop the skills needed for a successful customer journey. Customer empathy. Customer Success.
SmartKarrot
AUGUST 19, 2020
Role: Strategic Executive Account Manager Location: Texas, Austin, US Mountain View/Sunnyvale, CA, US Organization: Synopsys Inc Synopsys is seeking someone who can strengthen the relationships and grow the business on a worldwide basis with the customers and eco-system partner.
SmartKarrot
JULY 27, 2020
Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. Chief Customer Officer 2.0: Interestingly, customer success blogs are as rewarding as they can get.
SmartKarrot
NOVEMBER 6, 2020
Role: Vice President of Customer Success Location: Remote, United States Organization: Lionbridge As a Vice President of Customer Success, you will develop and implement a strategic customer success program, increase wallet share, identify areas of opportunity to cross-sell and support new business growth. Lead and build out a Customer Success team that is best in class. Always driving customer satisfaction, retention, and advocacy.
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After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.
SmartKarrot
AUGUST 28, 2020
Apply here: [link] Role: Customer Success Manager Location: Denver, Colorado, US Organization: FormAssembly As a Customer Success Manager, You will have to coordinate across Sales, Marketing, Services, Support, Product and other teams to lead customer success strategies for FormAssembly.
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