15 Fashion Influencers to Watch from London Fashion Week 2019


London’s Fashion Week was, of course, an online sensation. And that’s because those involved in the Fashion Week are promotional pros, with powerful influencers among them. Positive Fashion at London Fashion Week. Fashion Influencers’ Irreverent Branding.

In Vogue: The New World of At-Home Fashion

Brandwatch CX

Covid-19 Uncategorized

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Social Analytics Research Supports Eco-friendly Fashion


Leading retail brands are using social analytics research to support new eco-friendly fashion offerings. Eco-friendly Fashion: The Fast Fashion Cure. What is Fast Fashion? What is sustainable fashion though? Which ones are leading the eco-friendly fashion charge?

The rise of chief digital officers in fashion, luxury and beauty retail

Vision Critical

Similarly, luxury fashion group LVMH filled the role of CDO with an Apple exec. When Nike hired its first chief digital officer just over a year ago, it wasn’t just to lead a couple of projects.

Implementing Virtual Agents: Where to Start, and How to Finish

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

Join us for this in-depth conversation with TechStyle Fashion Group, as they openly discuss their decision to go virtual, and the challenges they faced along the way as they dabbled with both building the omnichannel self-service platform themselves, and outsourcing the design to a partner.

Glossy Summit: Future of Fashion and Luxury


The post Glossy Summit: Future of Fashion and Luxury appeared first on Optimove. events

Bad Data Series: Fashion Café Flops Fantastically


To continue our series, let’s see how Fashion Café fantastically flopped, and how social analytics could have saved them! What is Fashion Café and Who Are Those Karens ? The concept of it all revolved around fashion, which felt odd to many. Social Insight for a Fashionable Win.


News & Customer Experience

Today we enter the fantastic world of a fashion store. When it comes to fashion retail , there are so many and different touchpoints.

Bad Data Series: Fashion Café Flops Fantastically


To continue our series, let’s see how Fashion Café fantastically flopped, and how social analytics could have saved them! What is Fashion Café and Who Are Those Karens ? The concept of it all revolved around fashion, which felt odd to many. Social Insight for a Fashionable Win.

COVID-19 Response Triggers Fluctuating Passion for Beauty & Fashion Brands


With salons and boutiques alike forced to shut their storefronts amidst COVID-19, and so many people working remotely and rarely leaving their homes, beauty and fashion are falling from consumers’ priority lists. H&M was one of the last fashion giant stores to close their stores.

The Post-Covid CX Powered by AI

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

Adapting to a post-Covid world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Join this webinar with TechStyle Fashion Group who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Also joining is SmartAction who manages the AI-powered CX for more than 100 brands.

Quality Vegan Fashion Items Are Hard to Find. How Can Brands Help?

Brandwatch CX

How to Prevent Fashion Influencer Fraud with Social Listening


Fashion influencer fraud is a troubling trend in the industry. Currently costing brands more than one billion each year, fashion influencer fraud is big business. The post How to Prevent Fashion Influencer Fraud with Social Listening appeared first on NetBase.

Growing Business the Old-Fashioned Way

Customers Rock!

Here is a blast from the past, a classic Customers Rock! post on taking care of your current customers. Thanks to @Foundora for bringing it back to my attention. Enjoy! Many companies spend a lot of time and money on attracting new customers to their product or service.

Running a Customer Success Team in the Fashion Industry

CSM Magazine

The Customer Success Manager is a relatively new job title in the fashion industry that has become necessary due to the growing demands of customers and clients. Information gathered will also help you gain insight into the real world applications of your fashion products and services.

eCommerce Will Account for 36% of Global Fashion Retail Sales by 2022

Forrester's Customer Insights

Fashion is the second largest retail category after grocery. A quarter of clothing, accessories, and footwear (fashion) spending already occurs online and is still rapidly growing. In our recently published Online Fashion Retail […].

How Brazilian Fashion Retailer Passarela Uses Data for Better CX

Smarter CX

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil.

Five Huge Fashion Industry Trends for 2020

Brandwatch CX

“Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences?


I make no secret of the fact that I am a fan of ‘old fashioned values’ in the delivery of great Customer Experiences. Nine times out of ten, good old-fashioned values from the customer will be returned in spades from an employee.

Campaigns We Love: “Coach – Defining Modern Luxury”

Gravy Analytics

Coach’s new advertising campaign continues to evangelize its modern luxury leather goods to fashionable, younger buyers. Coach can easily target their ads to people known to visit premium fashion brands using an audience like ‘Fashion Shoppers’ or ‘Affluent Consumers & Luxury Lifestylers’.

3 notable trends in the retail apparel industry

Vision Critical

But regardless of the reasons for the shift in shopping habits, the remaining apparel and fashion companies are facing a retail landscape that’s more competitive and cutthroat. Innovation Customer Experience retail fashion apparel

NY Fashion Week Themes Reflect Social Analytics Insight


New York Fashion Week just ended and it took online by storm, naturally. Though unfortunately, it’s where the insight stops for fashion brands that are using other sentiment analysis tools. Fashion Week Theme Discovery.

In the fiercely, competitive struggle of fashion and service, Burberry does it well

Service Untitled

Chief creative officer Christopher Bailey made sure only one central location would be responsible for the Burberry theme; thus concentrating on design and the ‘brand’ which is inexorably fashion. What keeps a company in business in today’s competitive retail market?

9-1-1 Telecommunicator Lauded for Good Old-Fashioned Detective Skills

Customer Interactions

Good old-fashioned detective skills typically aren’t part of the job description, but this year’s PSAPs’ Finest Telecommunicator of the Year was able to apply her quick thinking and sleuthing to help police nab the bad guy. What does it take to be a successful 9-1-1 telecommunicator? Certainly, solid listening and communication skills are key, as well as a certain ‘thick-skinnedness,’ calm under pressure, manual dexterity and multi-tasking abilities.

Service Untitled» Blog Archive » Abercrombie & Fitch Customer Service

Service Untitled

One of the favorite stops for her daughter is Abercrombie and Fitch; of course, it caters to the fashionable, modern collegiate lifestyle. Service Untitled The blog about customer service and the customer service experience.

Vuzix to Debut ‘Blade’ Smartglasses at CES Next Week

QuestionPro Audience

Weighing in at 3 oz and using proprietary waveguide optics, the company says they’ve fit in a “sizable virtual screen and brilliant pallet of colors via a thin completely see-through lens, in a fashionable form factor.”

As Online Sales Strengthen, Brick-And-Mortar Retail Must Rethink How To Survive


Retail Pulse, which is published by Optimove, made some interesting observations on fashion transactions, particularly those that take place online. The post As Online Sales Strengthen, Brick-And-Mortar Retail Must Rethink How To Survive appeared first on Optimove.

Retail-tainment: The future of in-store experience


Since its conception, the fashion industry has evolved at the speed of seasonal shopping. Not anymore. The time it takes to upload a new.R 11th Nov 2019. By Elliott Jacobs

Introducing The Temkin Customer Success Index

Experience Matters

As I discussed in a previous post, many customer success organizations still look a lot like old-fashioned account management teams. Over the last few years, many B2B organizations have created customer success organizations that focus on ensuring that their clients are happy. These companies are realizing that customers aren’t just buying their products, they’re making purchases with the expectation that they will achieve some value from the provider’s products and services.

Why Apprenticeship is Becoming the New College Degree

The DiJulius Group

Apprenticeships, once considered an “old-fashioned” training pathway limited to very specific trades, are gaining ground today as a highly effective and efficient route to a rewarding career. This guest article is brought to you by Mark C.

According to Steve #3 – Remember When

Steve DiGioia

Remember when Jordache Jeans were the big fashion wear in the ’70s and early ’80s? Remember when you’d fall asleep on the living room couch and wake up after midnight to a TV that was all static because the stations when off the air ?

Companies showing great CX in the wake of natural disasters

Customer Bliss

Airline margins are incredibly tight, and JetBlue will lose money on this in some form or fashion.

The Parallels Between Customer Experience and a Rolls Royce

Michel Falcon Experience

Has your company designed your customer experience in a similar fashion to how you mapped out this year’s marketing efforts?

Smart Retail eCommerce Shopping Features And What We Can Learn From Them

Forrester's Customer Insights

Here are three examples of smart retail website features making online shopping easier in fashion today […]. Retailers are trying to differentiate their shopping experiences to win, serve, and, retain increasingly empowered customers.

4 Lessons From Amazon’s Bungled TV + Shopping Integration

Kerry Bodine

I have an admission: Project Runway — the reality show in which aspiring fashion designers compete for big prizes that will help them launch their lines — has been one of my guilty pleasures since its debut in 2004.

Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group.

Seeing Beauty in Others: People Skills Chat July 26th | #peopleskills

Kate Nasser

Fashion photographer Rick Guidotti's video on albinism inspires #Peopleskills Twitter chat Seeing Beauty in Others Beyond the Norms. JOIN The People Skills Coach™. The post Seeing Beauty in Others: People Skills Chat July 26th | #peopleskills appeared first on KateNasser.com.

Customer-Centric Roundup: August 2017


Wearing white is now somewhat of a taboo (yes, some believe wearing white after labor day is a fashion no-no). The summer holidays have come to an end. Everyone is now back at school. Also with this came a whole bunch of new stats and stories about the customer experience to pour over. So let’s dive right into it. Customer Experience

Part 2: Clearing the Clutter of Your Support Workflow

Team Support

This way, your company is updating customers in a timely fashion. Did you miss Part 1 of this series? Go back and take a look for some great tips on taking a step back with the way your customer support team operates and identifying areas to make your support workflow more efficient.

Q&A with Olivier Mourrieras, Vice President, Customer Experience Centre of Competence, E.On, Part 1

Think Customers

Here''s an objection I sometimes hear when I talk to people about how improving customer experience can boost business performance: "Sure, it sounds great for glam industries like automotive or fashion.