CSM Magazine

APRIL 19, 2021

The collaboration will deliver faster time to benefit in an era of unprecedented change in fashion retail. . The collaboration builds on Xpedition’s broad portfolio of solutions that are designed for users across fashion who are working in one of the most dynamic and challenging retail environments seen in modern times.

Omni-Channel 72

Omni-Channel Fashion Loyalty Brands 72

Helpware

SEPTEMBER 5, 2023

Successful luxury brand companies have come to understand that the days of the high-street store being the only retail outlet are over. Online shopping has now found a firm footing in this market, but the luxury brand customer expects the same level of attention and convenience either way.

Customer Service 86

Customer Service Brands Fashion Customers 86

Helen Dewdney

NOVEMBER 2, 2021

Something yet to be covered at the conference is sustainable fashion. When asked, people usually will say that they would rather buy sustainable fashion than so-called “fast fashion”. But when faced with choice on price, the fast fashion wins. Fast fashion – an environmental blight. Ethics vs economics.

Fashion 39

Fashion Company Social Media Brands 39

NetBase

NOVEMBER 14, 2019

Leading retail brands are using social analytics research to support new eco-friendly fashion offerings. Eco-friendly Fashion: The Fast Fashion Cure. What is Fast Fashion? What is sustainable fashion though? And following hot on the heels of London Fashion Week protests as well. Let’s see how it looks.

Fashion 49

Fashion Analytics Brands Consumers 49

Helen Dewdney

AUGUST 3, 2020

Is Fast Fashion worth the Risk? Fast fashion has been at the heart of a number of controversies over the past couple of years, but a new report claims that those at the forefront of unsustainable fashion have broken lockdown rules and put lives at risk. The Human Cost of Fast Fashion. The Human Cost of Fast Fashion.

Fashion 39

Fashion Consumers Brands Report 39

Alida

JUNE 5, 2017

Similarly, luxury fashion group LVMH filled the role of CDO with an Apple exec. They must be able to break down the silos between the retailer’s different departments. A tech background helps. L’Oreal’s Rochet had a Silicon Valley background that included stints at Capgemini and Microsoft.

Retail 154

Retail Fashion Customer Experience Customers 154

NetBase

AUGUST 8, 2019

Fashion influencer fraud is a troubling trend in the industry. Currently costing brands more than one billion each year, fashion influencer fraud is big business. Social listening captures relevant intel around these influencers in relation to your brand and the fashion industry in general. By how do you find these folks?

Fashion 60

Fashion How To Brands Engagement 60

NetBase

NOVEMBER 14, 2019

Leading retail brands are using social analytics research to support new eco-friendly fashion offerings. Eco-friendly Fashion: The Fast Fashion Cure. What is Fast Fashion? What is sustainable fashion though? And following hot on the heels of London Fashion Week protests as well. Let’s see how it looks.

Fashion 40

Fashion Analytics Brands Consumers 40

NetBase

APRIL 17, 2020

With salons and boutiques alike forced to shut their storefronts amidst COVID-19, and so many people working remotely and rarely leaving their homes, beauty and fashion are falling from consumers’ priority lists. So, what are beauty and fashion brands doing to stay top of mind with their well-established customer base?

Fashion 64

Fashion Brands Effort Score Social Media 64

NetBase

NOVEMBER 19, 2019

To continue our series, let’s see how Fashion Café fantastically flopped, and how social analytics could have saved them! What is Fashion Café and Who Are Those Karens ? The concept of it all revolved around fashion, which felt odd to many. The models involved with the Fashion Cafe had some input into the food on the menu.

Fashion 40

Fashion Data Analytics Brands 40

NetBase

NOVEMBER 19, 2019

To continue our series, let’s see how Fashion Café fantastically flopped, and how social analytics could have saved them! What is Fashion Café and Who Are Those Karens ? The concept of it all revolved around fashion, which felt odd to many. The models involved with the Fashion Cafe had some input into the food on the menu.

Fashion 40

Fashion Data Analytics Brands 40

Oracle

APRIL 3, 2018

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. It is one of the largest fashion ecommerce operations in the country.

Fashion 50

Fashion Retail Data Customer Experience 50

QuestionPro Audience

JANUARY 5, 2018

Weighing in at 3 oz and using proprietary waveguide optics, the company says they’ve fit in a “sizable virtual screen and brilliant pallet of colors via a thin completely see-through lens, in a fashionable form factor.” ” image courtesy Vuzix.

Fashion 418

Fashion Software Video Consumers 418

Forrester's Customer Insights

NOVEMBER 12, 2018

Fashion is the second largest retail category after grocery. A quarter of clothing, accessories, and footwear (fashion) spending already occurs online and is still rapidly growing. In our recently published Online Fashion Retail […]. In our recently published Online Fashion Retail […].

Ecommerce 53

Ecommerce Fashion Retail Sales 53

Alida

JUNE 3, 2021

They help build their readers' confidence by providing them a pulse on the latest trends in fashion, grooming, entertainment, travel, culture, automotive, and more. SWAGGER Magazine is North America's leading, digital-first, modern men's luxury lifestyle magazine.

Automotive 221

Automotive Entertainment Fashion Travel 221

CSM Magazine

MARCH 1, 2019

The Customer Success Manager is a relatively new job title in the fashion industry that has become necessary due to the growing demands of customers and clients. Look at other companies in the fashion industry such as Azazie bridal gowns for a good examples of how customer processes can be effectively managed.

Customer Success 40

Customer Success Fashion Industry Customers 40

News & Customer Experience

SEPTEMBER 15, 2015

Today we enter the fantastic world of a fashion store. When it comes to fashion retail , there are so many and different touchpoints. Fashion industry is an overstocked market, therefore the only way brands can differentiate themselves is by delivering an ultimate customer experience aligned with their own identity and values.

Touchpoint 40

Touchpoint Fashion Retail Customer Experience 40

InMoment XI

MARCH 3, 2022

In a similar fashion, managing experiences only focuses on understanding the customer or reacting to their interactions. Many businesses keep tabs on endless amounts of metrics. And that’s valuable information! But measurements are not outcomes. They only tell you that there’s a problem. .

Customer Experience 493

Customer Experience Voice of Customer Customer Journeys Measurement 493

Optimove

JANUARY 23, 2019

The post Glossy Summit: Future of Fashion and Luxury appeared first on Optimove.

Fashion 40

Fashion 40

Brandwatch CX

MARCH 7, 2023

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Fashion 95

Fashion Data 95

Horizon CX

DECEMBER 1, 2023

Zara: Agile Fashion Retail Responding to Trends Zara, a fast-fashion retailer, has excelled by recognizing and responding quickly to the perceived needs of fashion-conscious consumers.

Customer Centricity 130

Customer Centricity Customer Experience Customer Journeys Customer Satisfaction 130

Brandwatch CX

JUNE 8, 2021

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Fashion 98

Fashion Trends Industry 98

Customers Rock!

AUGUST 28, 2010

Here is a blast from the past, a classic Customers Rock! post on taking care of your current customers. Thanks to @Foundora for bringing it back to my attention. Many companies spend a lot of time and money on attracting new customers to their product or service.

Fashion 190

Fashion Customer Experience Customers Customer Service 190

Adrian Swinscoe

APRIL 11, 2022

The post Writing well: the new old-fashioned way to make an impact first appeared on Adrian Swinscoe. This is a guest post by Robert Kelsey, bestselling author of Writing Well for Work and Pleasure offers hope for those fearing the new “thought leadership” […].

Fashion 19

Fashion Leadership 19

Qualtrics

FEBRUARY 18, 2021

Myntra, India’s leading e-commerce destination for fashion and lifestyle products, is already progressing on its journey to cultivate a sense of belonging among its employees. The post How we encourage belonging among employees: eCommerce fashion brand Myntra appeared first on Qualtrics. Download Now.

Fashion 26

Fashion Ecommerce Employee Engagement Brands 26

Forrester's Customer Insights

NOVEMBER 7, 2023

When economic conditions shifted in 2022 and layoffs hit tech and other sectors in a dominolike fashion, we saw some employers pivot to attitudes that reflected the sentiment, “You’re lucky to be working here.” The “great resignation” of 2021 saw many companies step up their employer branding to retain coveted employees and woo talent.

B2B 51

B2B Fashion Brands Company 51

InMoment XI

APRIL 26, 2022

Paper surveys are sometimes looked at as old fashioned, but they do still reach an audience that can’t access many other forms of surveying. Telephone surveys are another more old fashioned method of surveying that has been around since landlines. Paper Surveys. Mail Surveys. Telephone Surveys.

Customer Experience 260

Customer Experience Survey Customers Fashion 260

Alida

MARCH 5, 2021

Though considered a niche category by some, luxury goods—including high-end fashions, accessories, footwear, and beauty products—are a hot commodity. The global pandemic may have impacted how consumers buy luxury goods, but the market is still growing. According to McKinsey & Co.,

Retail 130

Retail Feedback Customers Fashion 130

Brandwatch CX

MAY 15, 2020

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Fashion 119

Fashion 119

Brandwatch CX

MARCH 7, 2023

(..)

Fashion 52

Fashion Data 52

InMoment XI

OCTOBER 12, 2022

Resolve customer issues in a timely fashion, and your customers will reward you with repeat business and brand advocacy throughout the years. Expectations have risen to the point that that 42% of consumers said that if they contact your brand for support, they expect a response within 60 minutes. Increase Organizational Agility.

System 493

System Customer Experience Chatbots Customers 493

Steve DiGioia

MAY 23, 2022

For example, a bakery can host an event entitled “Cake Baking Secrets”, or a clothing store can hold a fashion show right around the time of the high school prom. Don’t be known as trying to sell to the group but become known as a local business that can solve problems with your product or service. Ask, simply ask them.

Customers 361

Customers Customer Service Social Media Hotels 361

BirdEye

JULY 10, 2023

Supreme x Louis Vuitton This highly-hyped collaboration between streetwear brand Supreme and luxury fashion brand Louis Vuitton produced a unique collection of clothing, accessories, and luggage. Both are leaders in their fields, and the collaboration allowed them to successfully combine fashion and home design.

Brands 52

Brands Fashion Customer Experience Social Media 52

Customer Bliss

SEPTEMBER 7, 2017

Airline margins are incredibly tight, and JetBlue will lose money on this in some form or fashion. It’s good branding, yes — but it’s also what companies should be doing, regardless of size. JetBlue: Ahead of Irma, JetBlue has capped flights out of Florida at $99.

Airlines 434

Airlines Company Fashion Customers 434

CSM Magazine

FEBRUARY 1, 2022

The combined solutions of K3 and Viji boost fashion and apparel brands to be more sustainable and ethical in their supply chain. critical software solutions, with a focus on fashion and apparel brands, today announced its acquisition of ViJi (Sas ). K3 , which provides business?critical Supporting Sustainability Objectives.

Retail 52

Retail Apparel Fashion Strategy 52

Blake Morgan

APRIL 27, 2023

For years, every industry, from beauty to tech and fashion, has raised claims of being eco-friendly. Fashion brand Ganni has dozens of stores and wholesalers across the US and Europe. The founders realize that by its very nature, fashion isn’t sustainable—it encourages consumption.

Brands 59

Brands Effort Score Fashion Customer Experience 59