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Making the Automotive Service Experience Exceptional: Part 2 of 3

InMoment XI

Taking Care of Your Customers “During” In our last blog, which you can view here, we talked about the Before stage of Automotive Service. Now we will be going over the second part of an Exceptional Service Experience which is, of course, During the Service itself.

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Impel enhances automotive dealership customer experience with fine-tuned LLMs on Amazon SageMaker

AWS Machine Learning

Impel transforms automotive retail through an AI-powered customer lifecycle management solution that drives dealership operations and customer interactions. Their core product, Sales AI, provides all-day personalized customer engagement, handling vehicle-specific questions and automotive trade-in and financing inquiries.

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Strategic Value Creation in B2B: Building Long-Term Partnerships, Trust, and Innovation in Tech, Telecom, Contact Centers, and Manufacturing – Part 2 of 3

eglobalis

For example, an ERP deployment in automotive might require deep integration with just-in-time manufacturing systems and local labor compliancecustomization makes this possible. Bosch and Schaeffler maintain Tier-1 supplier status in automotive because their failure rate is nearly zero.

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Simplify automotive damage processing with Amazon Bedrock and vector databases

AWS Machine Learning

In the automotive industry, the ability to efficiently assess and address vehicle damage is crucial for efficient operations, customer satisfaction, and cost management. By combining these powerful tools, we have developed a comprehensive solution that streamlines the process of identifying and categorizing automotive damage.

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Hybrid CX (Pt 3) - Why Organizations Feel Pressured To Go Digital And How To Help Them

Speaker: Errol S. van Engelen, Author, Speaker and Independent Advisor

See how various verticals such as the automotive industry and contact centers can benefit from a strategic approach like DTP. This webinar will cover the following key areas for successful digital transformation: Understand why there's so much pressure to go digital while so many digital transformation projects fail.

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HCLTech’s AWS powered AutoWise Companion: A seamless experience for informed automotive buyer decisions with data-driven design

AWS Machine Learning

OEM assist OEMs in the automotive industry must proactively address customer complaints and feedback regarding various automobile parts. This enhances decision-making and competitiveness in the dynamic automotive industry. For more information, see the HCLTech GenAI Automotive Companion in AWS Marketplace.

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2016 Automotive Dealership Loyalty Study

InMoment XI

Automotive Dealership Loyalty Study Background Purpose of the Study: To determine the relationship between dealership satisfaction, dealership customer loyalty and dealership revenues. This was a follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study.