InMoment XI

FEBRUARY 9, 2024

The automotive industry is in the midst of a huge transformation. Automotive brands need to understand customers’ needs and preferences, and then adapt accordingly, to deliver outstanding experiences that win and retain customers. It’s driven, in part, by product innovation. Data is foundational to achieving these goals.

Automotive 195

Automotive Customer Journeys Chatbots Ecommerce 195

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. According to research: 95% of automotive shoppers rely on online resources to gather information, bypassing dealerships as their starting point.

Automotive 195

Automotive Management Social Media Feedback 195

InMoment XI

MARCH 3, 2020

Taking Care of Your Customers “Before” Buying a new car or truck is magical. We work in the business so we can forget how special it is to our customers. And at best it only happens every three to five years, often much longer, so it is truly a special event. Servicing this same vehicle is often looked at in a different.

Automotive 343

Automotive Customers 343

InMoment XI

JANUARY 30, 2020

The Important First Day of the Employee Journey In the last blog on the Employee Experience in the Automotive industry, we looked at the strategic importance and economic benefit of an effective onboarding process and focused on what should happen prior to the employee’s. To view the first part of this blog series, click here.

Automotive 195

Automotive Industry Employee Experience 195

InMoment XI

JANUARY 16, 2020

The Automotive Employee Journey Let’s start with some good news. According to Tinypulse.com, 91% of employees are retained by an organization with an effective onboarding process and 69% of new hires are likely to stay for three years if there is a well-structured onboarding programme in place. But here’s the bad news – 22% of.

Automotive 195

Automotive Industry 195

InMoment XI

APRIL 2, 2020

Taking Care of Your Customers “After” This is the last of three blogs discussing an exceptional Service Experience. The first two looked at what happens Before and During the service. Today we’ll look at what happens After vehicle servicing is completed. As a quick reminder, an exceptional Service Experience cannot be understated.

Automotive 300

Automotive Customer Experience Customers 300

AWS Machine Learning

NOVEMBER 7, 2024

Although the principles discussed are applicable across various industries, we use an automotive parts retailer as our primary example throughout this post. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

Automotive 129

Automotive Data Knowledge Base Guidelines 129

InMoment XI

JUNE 27, 2019

2019 marks the 50-year anniversary of the MaritzCX New Vehicle Customer Study (NVCS)—the automotive industry’s largest and longest running buyer behavior consumer survey. Automotive manufacturers and OEMs use the NVCS as a road map to modify current. View Article.

Study 276

Study Automotive Consumers Survey 276

eglobalis

JULY 8, 2025

For example, automotive companies will deliver real-time, predictive maintenance alerts, vastly improving vehicle reliability and customer satisfaction. Devices like Google Nest continuously capture detailed usage data, allowing AI to proactively anticipate and fulfil customer needs.

Healthcare 279

Healthcare Government Competitive Advantage Chatbots 279

InMoment XI

APRIL 16, 2020

Delivering a New Vehicle is Special. Make it Memorable! The delivery is an important moment of truth that solidifies the customer’s feelings about their vehicle purchase.

Automotive 195

Automotive Customers 195

eglobalis

SEPTEMBER 28, 2024

Introduction: Toyota and its enhanced brand Lexus have long been recognized as global leaders in the automotive industry, not just for their reliable vehicles but also for their commitment to customer satisfaction and accountability. Bear in mind that it is very difficult to penetrate the German automotive market.

Automotive 497

Automotive Loyalty System Return on Investment 497

InMoment XI

JUNE 13, 2017

Being a good son-in-law, I have taken on the responsibility of finding my mother-in-law a new car. Her lease expires soon and I have been dedicated to getting her the best deal possible—but on a car that is safe for her and for my kids (which she is frequently carting around to go shopping, go. View Article.

Automotive 186

Automotive 186

ECXO

JUNE 19, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. If you recall this regrettable episode.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

BirdEye

MAY 4, 2022

As a business in the automotive industry, reviews are essential for your online reputation. Our recent study of online reviews in 2021 found that DealerRater was the next most significant review site in the automotive industry, making up most of the reviews collected on niche sites in the industry. How does DealerRater work?

Automotive 105

Automotive Industry Advertising Connections 105

CSM Magazine

MAY 9, 2025

So, lets look at several ways in which service leaders can improve CX within the automotive repair sector. When improving team communication strategies, service leaders can take a leaf out of automotive service advisors books. Happier employees who deliver exceptional service that keeps customers loyal and satisfied.

Automotive 52

Automotive Wait Times Communication Training 52

Brandwatch CX

MAY 23, 2024

Discover the biggest consumer trends in the automotive industry, from electric cars to AI to vehicle subscriptions.

Automotive 104

Automotive Trends Consumers Industry 104

InMoment XI

DECEMBER 13, 2021

And this isn’t the first time we’ve been ranked on this list.

Analytics 370

Analytics Data Marketing Customer Journeys 370

Brandwatch CX

MAY 23, 2024

Discover the biggest consumer trends in the automotive industry, from electric cars to AI to vehicle subscriptions.

Automotive 98

Automotive Trends Consumers Industry 98

TechSee

JANUARY 11, 2021

Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members. Here are the top seven factors to consider when selecting the visual remote assistance solution that will deliver the very best value for your automotive brand.

Automotive 109

Automotive Self Service Brands How To 109

InMoment XI

MAY 18, 2023

The New Vehicle Customer Study, eNVy Awards, recognize 2022 model year vehicles consumer rated on comfort, quality, performance, safety, and ownership cost.The study data is used by global automotive companies and automotive suppliers. Clair , our syndicated research lead. Want Access to the eNVy Award Study? Visit Shawn St.

Study 195

Study Automotive Sports Roadmap 195

InMoment XI

AUGUST 19, 2015

Tesla is not only redefining what the automobile is; it is fundamentally disrupting how vehicles are purchased in the United States. And, according to new research by MaritzCX, customers are loving it.

Retail 150

Retail Automotive Customers 150

Feedbackly

NOVEMBER 1, 2021

If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business,

Automotive 98

Automotive Industry Tools Feedback 98

CX University

SEPTEMBER 7, 2023

To view it please enter your password below: Password: The post Protected: CX UNIVERSITY DRIVING CUSTOMER EXPERIENCE INTO THE AUTOMOTIVE INDUSTRY appeared first on CX University. This content is password protected.

Automotive 97

Automotive Industry Customer Experience Customers 97

InMoment XI

NOVEMBER 16, 2021

For instance, in the earlier days of automotive CX research most companies only surveyed warranty-service customers. Now, most automotive companies have remedied that issue and they survey both warranty and customer-pay service customers. The reason was simply a system issue.

Survey 370

Survey Automotive Comparison Hotels 370

QuestionPro Audience

AUGUST 9, 2017

The past few years have been a whirlwind for the autonomous automotive industry. Automotive Emerging Technologies Study , only 1 out of every 5 consumers was interested in a fully autonomous vehicle. What Tesla advertised as simply a driver’s assistant, is being used as much more than that. According to the J.D.

Consumers 306

Consumers Automotive Transportation Video 306

Alida

JUNE 3, 2021

They help build their readers' confidence by providing them a pulse on the latest trends in fashion, grooming, entertainment, travel, culture, automotive, and more. SWAGGER Magazine is North America's leading, digital-first, modern men's luxury lifestyle magazine.

Entertainment 221

Entertainment Automotive Fashion Travel 221

InMoment XI

MARCH 31, 2020

The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media. The data identifies the brands that UK customers consider to.

Study 221

Study Consumers Automotive NPS 221

InMoment XI

DECEMBER 17, 2024

Fill out the calculator below to see the ROI you could get from utilizing InMoments customer experience platform: Calculate your business’s ROI using InMoment’s VoC tools.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

BlueOcean

MARCH 24, 2025

What Happens When KPIs Are Lost in Translation Heres a true story: We had a client in the luxury automotive space. Your customer care partner is going to focus their time and resources on meeting these targets. You better be sure they are aiming at the right things.

Contact Center 156

Contact Center Automotive Analytics Metrics 156

InMoment XI

DECEMBER 10, 2024

Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score NPS 195

InMoment XI

DECEMBER 5, 2024

Fill out the calculator below to see the return on investment you could get from utilizing InMoment’s reputation management tools: Calculate your business’s ROI using InMoment’s reputation management tools.

Management 195

Management Social Media Financial ROI 195

SAP Customer Experience

SEPTEMBER 6, 2023

Following SAP and Google Cloud’s announcement of an expanded partnership earlier this year and last week at Google Next, the two companies are now joining forces to deliver powerful solutions for the automotive industry. SAP and Google Cloud are embarking on a new collaboration that will leverage the SAP Integration.

Automotive 76

Automotive Industry Company Data 76

TechSee

AUGUST 13, 2019

And it’s also changing the way we drive, with AR automotive technologies now hitting the fast lane. The automotive industry is fertile ground for innovation and leading carmakers – as well as independent service vendors – are investing millions in the development of AI and AR-powered systems that can reinvent the driving experience.

Automotive 29

Automotive Industry Guidelines Insurance 29

InMoment XI

DECEMBER 18, 2024

Fill out the calculator below to see how much ROI your organization could realize from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

DECEMBER 1, 2022

InMoment is currently improving experiences with: 90% of the world’s leading automotive brands 8/10 of leading banks 4/5 of the top insurers. Not only have we been recognized by multiple market research firms, but our success is also shown in our reach across multiple industries. And one more thing. 100% of our clients would recommend us.

Self Service 370

Self Service Automotive Analytics ROI 370

InMoment XI

OCTOBER 25, 2024

Try the ROI calculator below and see the impact for yourself! Calculate your business’ ROI using InMoment’s reputation management tools.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

FEBRUARY 12, 2019

QR Codes Offer Convenience, Choice, and Enjoyment When Giving Feedback A well-known automotive manufacturer, and MaritzCX client, was interested in giving its customers and employees a convenient choice for solicited feedback.

Automotive 150

Automotive Survey Innovation Feedback 150