InMoment XI

MAY 2, 2016

Automotive Dealership Loyalty Study Background Purpose of the Study: To determine the relationship between dealership satisfaction, dealership customer loyalty and dealership revenues. This was a follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study.

Automotive 266

Automotive Loyalty Study Customers 266

InMoment XI

MAY 2, 2016

Automotive Dealership Loyalty Study Background Purpose of the Study: To determine the relationship between dealership satisfaction, dealership customer loyalty and dealership revenues. This was a follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study.

Automotive 200

Automotive Loyalty Study Customers 200

InMoment XI

JULY 28, 2016

In the automotive industry the perception of car manufacturers and consumers are drifting miles apart Authors: Jörg Sgries & Catja Sander 2016 has so far not been the best year for the automotive industry. The VW scandal has dragged all other German manufacturers into the pit.

Automotive 200

Automotive Industry Consumers 200

InMoment XI

JUNE 8, 2015

2015 has been a great year for automotive sales with a 17.1 This is especially spectacular when compared to the dark days of 2009 when two automotive giants, General Motors, and Chrysler, were in bankruptcy and everyone was ratcheting back production to the 10m market reality. SAAR (Seasonally Adjusted Annual Rate). View Article.

Automotive 200

Automotive Sales Marketing 200

InMoment XI

MAY 2, 2016

Automotive Dealership Loyalty Study Background Follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study: Two Data Sets All Respondents (n=12,875) Weighted to 2009 and 2010 vehicle sales by model Used for Sales to Service Loyalty analyses and service usage analyses Vehicle Replacers (n=5228) 5431 (..)

Automotive 200

Automotive Loyalty Study Sales 200

InMoment XI

JULY 28, 2016

In the automotive industry the perception of car manufacturers and consumers are drifting miles apart 2016 has so far not been the best year for the automotive industry. The VW scandal has dragged all other German manufacturers into the pit. View Article

Automotive 200

Automotive Industry Consumers Communication 200

ReviewTrackers

AUGUST 24, 2023

Join ReviewTrackers in a deep dive of what to look for when working with an automotive marketing agency!

Automotive 65

Automotive Marketing 65

BirdEye

MAY 4, 2022

As a business in the automotive industry, reviews are essential for your online reputation. Our recent study of online reviews in 2021 found that DealerRater was the next most significant review site in the automotive industry, making up most of the reviews collected on niche sites in the industry. How does DealerRater work?

Automotive 104

Automotive Customer Experience Industry Customer Satisfaction 104

InMoment XI

JULY 28, 2016

In the automotive industry the perception of car manufacturers and consumers are drifting miles apart Authors: Jörg Sgries & Catja Sander 2016 has so far not been the best year for the automotive industry. The VW scandal has dragged all other German manufacturers into the pit.

Automotive 200

Automotive Industry Consumers 200

InMoment XI

MAY 18, 2023

The New Vehicle Customer Study, eNVy Awards, recognize 2022 model year vehicles consumer rated on comfort, quality, performance, safety, and ownership cost.The study data is used by global automotive companies and automotive suppliers. Clair , our syndicated research lead. Want Access to the eNVy Award Study? Visit Shawn St.

Study 260

Study Automotive Customer Experience Sports 260

InMoment XI

MARCH 3, 2020

Taking Care of Your Customers “Before” Buying a new car or truck is magical. We work in the business so we can forget how special it is to our customers. And at best it only happens every three to five years, often much longer, so it is truly a special event. Servicing this same vehicle is often looked at in a different.

Automotive 457

Automotive Customers 457

InMoment XI

JUNE 8, 2015

2015 has been a great year for automotive sales with a 17.1 This is especially spectacular when compared to the dark days of 2009 when two automotive giants, General Motors and Chrysler, were in bankruptcy and everyone was ratcheting back production to the 10m market reality. SAAR (Seasonally Adjusted Annual Rate). While the uptick in.

Automotive 200

Automotive Sales Marketing 200

InMoment XI

JUNE 8, 2015

2015 has been a great year for automotive sales with a 17.1 This is especially spectacular when compared to the dark days of 2009 when two automotive giants, General Motors and Chrysler, were in bankruptcy and everyone was ratcheting back production to the 10m market reality. SAAR (Seasonally Adjusted Annual Rate). While the uptick in.

Automotive 200

Automotive Sales Marketing 200

ReviewTrackers

AUGUST 9, 2023

Learn how you can get ahead, and stay ahead, in the world of automotive marketing with ReviewTrackers.

Automotive 65

Automotive Marketing Customer Experience Customers 65

PK

OCTOBER 13, 2022

Launching Salesforce Automotive Cloud As a design and launch partner for Salesforce Automotive Cloud, Concentrix is helping to drive the innovations that are moving the automotive industry forward. The post Learning with Leaders: Automotive Cloud appeared first on Concentrix Catalyst. With significant […].

Automotive 52

Automotive Innovation Industry Customer Experience 52

InMoment XI

APRIL 2, 2020

Taking Care of Your Customers “After” This is the last of three blogs discussing an exceptional Service Experience. The first two looked at what happens Before and During the service. Today we’ll look at what happens After vehicle servicing is completed. As a quick reminder, an exceptional Service Experience cannot be understated.

Automotive 400

Automotive Customer Experience Customers 400

InMoment XI

APRIL 22, 2015

Automotive Industry Readers: For this week’s post I would like to introduce you to my colleague Dr. Dave Fish. Not only is Dave a first-class researcher but he is a preeminent forward thinker in the area of customer experience. He also headed up our auto practice a few years ago so he has a great. View Article.

Automotive 200

Automotive Video Customer Experience Industry 200

InMoment XI

APRIL 16, 2020

Delivering a New Vehicle is Special. Make it Memorable! The delivery is an important moment of truth that solidifies the customer’s feelings about their vehicle purchase.

Automotive 260

Automotive Customers 260

InMoment XI

APRIL 22, 2015

Automotive Industry Readers: For this week’s post I would like to introduce you to my colleague Dr. Dave Fish. Not only is Dave a first-class researcher but he is a preeminent forward thinker in the area of customer experience. He also headed up our auto practice a few years ago so he has a great. View Article

Automotive 200

Automotive Customer Experience Industry Customers 200

InMoment XI

APRIL 15, 2015

Anyone who has spent any time around an automotive manufacturer will know that Apple is held up as an example of something, perhaps, that we should be doing. But what is Apple doing and how can it be applied? At the recent Next Generation CX Conference in San Diego, Tiger Cosmos from Ford shared some. View Article.

Automotive 200

Automotive Video Industry Conference 200

PK

AUGUST 18, 2022

SALESFORCE AND CONCENTRIX CATALYST JOIN FORCES IN THIS ORIGINAL VIDEO SERIES ON LEADING WITH LOYALTY The automotive industry faces a period of significant change. The post Loyalty Leaders: Salesforce for Automotive appeared first on Concentrix Catalyst. The rise of electric vehicles, digital […].

Automotive 52

Automotive Loyalty Video Industry 52

Alida

JUNE 1, 2017

Vision Critical is headed to the Automotive CX Summit in Marina del Rey, California, on June 20 to 21. Why we’re excited: The correlation between employee engagement and customer experience is well known in traditional retail, but automotive companies are not widely recognized as leaders in this area. Interested but not registered?

Automotive 157

Automotive Customer Experience Retail Employee Engagement 157

InMoment XI

APRIL 15, 2015

Anyone who has spent any time around an automotive manufacturer will know that Apple is held up as an example of something, perhaps, that we should be doing. But what is Apple doing and how can it be applied? At the recent Next Generation CX Conference in San Diego, Tiger Cosmos from Ford shared some. View Article

Automotive 200

Automotive Industry Conference Examples 200

InMoment XI

APRIL 22, 2015

Automotive Industry Readers: For this week’s post I would like to introduce you to my colleague Dr. Dave Fish. Not only is Dave a first-class researcher but he is a preeminent forward thinker in the area of customer experience. He also headed up our auto practice a few years ago so he has a great. View Article

Automotive 200

Automotive Video Customer Experience Industry 200

InMoment XI

APRIL 15, 2015

Anyone who has spent any time around an automotive manufacturer will know that Apple is held up as an example of something, perhaps, that we should be doing. But what is Apple doing and how can it be applied? At the recent Next Generation CX Conference in San Diego, Tiger Cosmos from Ford shared some. View Article

Automotive 200

Automotive Video Industry Conference 200

TechSee

JANUARY 11, 2021

Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members. Here are the top seven factors to consider when selecting the visual remote assistance solution that will deliver the very best value for your automotive brand.

Automotive 109

Automotive Self Service Brands How To 109

InMoment XI

FEBRUARY 13, 2012

A few weeks back on January 20th, we looked at how the automotive retail experience stacks up against other industries and we learned that on the whole, it wasn’t bad. Automotive customers’ expectations are constantly increasing, but as an industry, are we keeping up? I believe you might find the results encouraging.

Automotive 200

Automotive Video Customer Experience Retail 200

SurveySensum

FEBRUARY 24, 2023

Additionally, 47% of customers consider changing their automotive brand after a company fails to deliver a relevant customer experience. These statistics highlight the crucial role that customer experience plays in customer retention and acquisition in the automotive industry. Ready to take your customer satisfaction to the next level?

Customer Satisfaction 52

Customer Satisfaction Automotive Industry Customers 52

InMoment XI

NOVEMBER 20, 2014

To hear what clients learned at the MaritzCX Automotive Conference is much more meaningful when they tell us in their own words. Here’s a few more stories, this time from Kia, Honda, and Dominion Dealer Solutions. Until next time. Chris @christravell.

Automotive 200

Automotive Conference Video 200

InMoment XI

FEBRUARY 13, 2012

A few weeks back on January 20th, we looked at how the automotive retail experience stacks up against other industries and we learned that on the whole, it wasn’t bad. Automotive customers’ expectations are constantly increasing, but as an industry, are we keeping up? I believe you might find the results encouraging.

Automotive 200

Automotive Customer Experience Retail Industry 200

InMoment XI

NOVEMBER 19, 2014

One of the benefits of the MaritzCX Automotive Conference was that we had competitors sitting side by side who talked about the challenges they face. And many of the challenges are similar. A lot of information was presented and in this video, clients from General Motors, Mazda, and Chrysler share some insight. Until next time.

Automotive 200

Automotive Conference Video 200

Alida

JUNE 30, 2017

At the 13 th annual Automotive CX Summit, executives from OEMs, dealers, and finance providers shared their perspective on how the industry can work together to meaningfully transform the vehicle buying and ownership experience for the better. Tap into authentic customer relationships to solve key business challenges.

Automotive 138

Automotive Industry Customer Experience Customer relationships 138

Feedbackly

NOVEMBER 1, 2021

If you are engaged in the automotive industry and are looking for resources that would help you optimize the customer experience in your business,

Automotive 91

Automotive Feedback Industry Tools 91

InMoment XI

FEBRUARY 13, 2012

A few weeks back on January 20th, we looked at how the automotive retail experience stacks up against other industries and we learned that on the whole, it wasn’t bad. Automotive customers’ expectations are constantly increasing, but as an industry, are we keeping up? I believe you might find the results encouraging.

Automotive 200

Automotive Video Customer Experience Retail 200

SurveySensum

MARCH 17, 2023

The automotive industry has recognized the importance of offering a seamless customer experience and is evolving by adopting new customer experience trends. Top 7 customer experience trends in the automotive industry Here are the top 7 trends in the automotive industry to deliver a top-notch customer experience and enhance their journey.

Customer Experience 52

Customer Experience Automotive Trends Industry 52

SurveySensum

DECEMBER 2, 2022

Automotive companies have invested billions of dollars to get ahead of the competition, focusing on the quality of vehicles, features, design, performance, fuel potential, comfort, value for money, and many other attributes. And that’s why the OEMs need to focus on the customer experience of their customers across the automotive journey.

Automotive 52

Automotive Feedback Survey Customers 52

InMoment XI

NOVEMBER 20, 2014

To hear what clients learned at the MaritzCX Automotive Conference is much more meaningful when they tell us in their own words. Here’s a few more stories, this time from Kia, Honda, and Dominion Dealer Solutions. Until next time. Chris @christravell

Automotive 200

Automotive Conference Video 200