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Chatbots for the tourism industry, a multi-faceted benefit


The tourism industry, an ever-changing sector. The face of tourism has evolved a lot in the past decades. As a consequence, the tourism industry needs to shift the way they engage with visitors and customers and travel companies need to keep seeking new ways to improve customer journey and make travel more convenient.

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XI Café Podcast, Episode 1: The legalsuper Journey Towards Becoming a CX-Focused, Data-Driven Organisation

InMoment XI

Eslam is a PhD & CCXP Certified Customer Experience (CX) lead with a proven record of designing and delivering CX programs across different sectors such as Financial Services, Government, Tourism, Oil and FMCG in Australia, Africa and Asia.

Tourism 493

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How to Draft Effective Customer Satisfaction Survey Questions for Hotels & Tourism


Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. In hotels and tourism, reputation is what powers continued business success. The post How to Draft Effective Customer Satisfaction Survey Questions for Hotels & Tourism appeared first on Comm100. Consider Your Reputation.

Tourism 106
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How Important is Customer Service in Travel and Tourism?


Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.

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IBTM World Virtual 2020 goes live in a week


In addition, Hosted Buyers will benefit from dedicated content tailored specifically for them with the IBTM Inspire Masterclass stream, a separate on-demand track available from the 10 th December – with sessions for associations, corporates and agencies, which is sponsored by Korea Tourism Organization.

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Journey to Excellence: Elevating Online Travel Customer Experience


Now that tourism has resumed, it's not just passengers facing a new landscape, it's also the industry operators. In 2020, the global pandemic grounded both international and domestic travel, transforming jet-setters into armchair adventurers.

Travel 85
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Summer Travel Trends: The Who, What and Where

QuestionPro Audience

INTERNATIONAL TOURISM. While international tourism is growing at its fastest pace in seven years, the U.S. is experiencing its sharpest drop in foreign travelers since 2009. According to the U.S. Department of Commerce, in 2017 the number of arrivals to the U.S. from foreign countries was down 9.3% compared to 2016.

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