Forrester Jay McBain

DECEMBER 22, 2020

Age of the Customer B2C Marketing Chief Marketing Officer Consumer Energy Index customer experience Customer Insights Data Insights pandemic

Consumers 63

Consumers Brands B2C Data 63

QuestionPro Audience

AUGUST 9, 2017

Automotive Emerging Technologies Study , only 1 out of every 5 consumers was interested in a fully autonomous vehicle. Only 1 out of every 5 consumers was interested in a fully autonomous vehicle. Consumers may purchase fewer vehicles, meaning automakers and their suppliers could be forced to shed jobs.” Audience Consumer Insights QuestionPro Products Trending automation cars Consumer Driverless insight Research tesla uber

Consumers 253

Consumers Transportation Automotive Advertising 253

Centercode

JANUARY 15, 2021

The people who consume tech have also changed significantly. From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life.

Consumers 56

Consumers Wireless Technology eBook 56

QuestionPro Audience

MARCH 7, 2018

the weather has a huge influence on consumer behavior, and the effects are much more extensive than the obvious rain boot and snow shovel examples. Weather affects consumers’ mood, which influences buying behavior and dictates where they purchase, what they purchase, and how much they are willing to spend. PURCHASE PRICE Whether it’s sunshine, temperature, rain or snow, weather influences consumers’ moods. March winds and April showers bring forth May flowers.

Consumers 195

Consumers Sales Study Retail 195

Advertiser: TTEC

Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique. Meeting these needs means delivering relevant experiences through the right technology such as messaging. Discover three ways to improve business outcomes by deploying messaging and AI. This quick read will help you discover strategies that help your brand stand out and go beyond customer expectations.

Customer Expectations

IntouchInsight

JUNE 3, 2020

Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings

Report 150

Report Consumers Survey 150

Brandwatch CX

OCTOBER 21, 2019

Consumer Trends 2020

Consumers 87

Consumers Trends Industry 87

Forrester Jay McBain

JANUARY 19, 2021

Over the years, we’ve observed empowered consumers reach for […].

Consumers 69

Consumers Measurement Technology Brands 69

DemandJump

AUGUST 25, 2020

We specifically created our platform to provide real-time consumer insights marketers use to stay ahead of the trends in consumer behavior. Consumer InsightsIf forecasting was easy, everyone would trust the weather report and no one ever would have bought an eight track player.

Consumers 63

Consumers ROI Trends Marketing 63

DemandJump

NOVEMBER 13, 2018

Dear consumers, Display Advertising Company Updates Save Consumers

Consumers 50

Consumers Advertising Company 50

Advertiser: Interactions LLC

How To

QuestionPro Audience

FEBRUARY 21, 2018

According to a study conducted by HSBC , 59% of consumers said they’d never heard of blockchain technology, and 80% of those who had heard of it didn’t understand what it is. Never fear—we’re going to break it down for you while we explore 4 ways consumers will benefit from Blockchain. The company can then provide the consumer with a complete product history, from production line to their purchase, therefore providing certainty in its authenticity.

Consumers 163

Consumers Study Retail Report 163

QuestionPro Audience

JANUARY 31, 2018

And these brands are betting—very large sums of money—on consumers checking out their ads. Super Bowl weekend brings in serious revenue from consumer spending for liquor stores, restaurants and grocery stores. Consumers carry the spending momentum through from the holiday season into their Super Bowl festivities. Whether hosting a party or going to a bar, consumers are going to spend on the game. Audience Mobile Trending consumer behavior consumer insights

Consumers 181

Consumers Sports Brands Sales 181

NICE inContact

DECEMBER 9, 2020

When history is written about the pandemic, there will be chapters on the increasing importance of customer service, adaptation, and the evolving role of contact centers in the quest to survive.

Contact Center 225

Contact Center Consumers Customer Service Customer Experience 225

IntouchInsight

APRIL 17, 2020

Find out how to anticipate needs and understand consumer behaviour and intent as businesses are forced to shift away from their traditional sales model

Consumers 162

Consumers Brands Sales How To 162

Advertisement

Why do consumer-centric organizations succeed? How can my company build a consumer connects program? Establishing a Connects Program is a great way to support your consumer insight initiatives. Learn how to do it with the right tools in Discuss.io's eBook.

Consumers

Centercode

DECEMBER 17, 2020

And with many of us spending a lot more time at home, consumers are bringing more of these complex products into closer quarters, increasing the demand for products that interact seamlessly with each other and stay in sync even as iterations and updates occur across their tech ecosystems.

Consumers 56

Consumers Retail Survey Report 56

QuestionPro Audience

FEBRUARY 4, 2020

What is a consumer panel? A consumer panel is defined as a representative group of people, selected by an organization or business to provide opinions and inputs for consumer research. The panelists provide feedback relating to product & services testing, ad testing, taste testing, and other areas. These recruited groups are like specialized panels that take part in various research projects sponsored by the researching organization. Audience

Consumers 181

Consumers Groups Feedback 181

DemandJump

FEBRUARY 18, 2020

Consumer Insights

Consumers 40

Consumers 40

Brandwatch CX

NOVEMBER 5, 2019

Consumer Trends 2020 Uncategorized

Consumers 67

Consumers Trends Industry 67

Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting

Genuine connections between brands and consumers happen when empathetic team members are enabled with effective technology. To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection. Join Lauren Feehrer, Founder and President of LoyaltyCraft Consulting, to learn how the merging of empathy and technology can transform your Customer Experience.

Consumers

Experience Matters

OCTOBER 27, 2016

consumers prefer to communicate with each other, analyzing their answers to the question, Which method would you most likely use to communicate with your friends? For the past several years, we’ve been examining how U.S. As you can see in the figure below: Text messages are on the rise (+8 points between 2012 and 2016), while […]. Customer experience

Communication 248

Communication Consumers Customer Experience Customers 248

NICE inContact

JULY 24, 2019

The highest growth is expected in the areas of messaging and AI-driven self-service , offering consumers more ways to connect with companies so they can select their channel of choice for the type of problem/issue to address. The post The Digital Revolution: Rising Consumer Expectations appeared first on NICE inContact Blog. Digital today is much more than just email and chat.

Consumers 163

Consumers Multi-Channel Contact Center Interaction 163

CustomerGauge

JULY 27, 2017

Or why Starbucks is leading the fast food consumer brands NPS chart? Today we will walk through the NPS achievements, CX strategies and best practices from the consumer brands industry. The post Consumer Brands NPS® Benchmarks appeared first on CustomerGauge. Blog consumer brands Featured Net Promoter benchmarks News NPS Consumer Brands NPS benchmarks Starbucks TeslaWant to know how Tesla Motors got an NPS of 97?

NPS 72

NPS Consumers Brands Industry 72

NICE inContact

APRIL 30, 2019

But consumers are more cautious. Then, we compared business responses with what more than 2,400 consumers told us about their actual service experiences in our 2018 study. Businesses are confident in chatbots’ ability to make it easier for consumers to get their issues resolved, and consumers are less certain. Businesses are enthusiastic about consumer use of at-home virtual assistants for customer service, and consumers less so.

Consumers 199

Consumers Contact Center Innovation Call Center 199

Advertiser: Interactions LLC

As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives.

Customer Care

QuestionPro Audience

JANUARY 31, 2018

And these brands are betting—very large sums of money—on consumers checking out their ads. Super Bowl weekend brings in serious revenue from consumer spending for liquor stores, restaurants and grocery stores. Consumers carry the spending momentum through from the holiday season into their Super Bowl festivities. Whether hosting a party or going to a bar, consumers are going to spend on the game. Audience Mobile Trending consumer behavior consumer insights Super Bowl

Consumers 150

Consumers Sports Brands Sales 150

QuestionPro Audience

MAY 24, 2018

Privacy and security are definitely at the forefront of consumers’ minds in today’s digital era. Brands need to be cognizant of consumers’ feelings about the security of their personal information and online behaviors. Consumers are very concerned about the extent of personal information companies may have access to, and what they do with that information.

Consumers 187

Consumers Data Social Media Study 187

MaritzCX

MARCH 31, 2020

The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media. The Study includes over 110,000 individual brand responses that cover 198 UK consumer brands.

Study 219

Study NPS Consumers Automotive 219

QuestionPro Audience

DECEMBER 21, 2017

January 1 marks not just the beginning of many consumer’s journeys to their goals, but also a turning point for industries that stand to profit from these sudden shifts in consumer behavior. After a long holiday season filled with food and drinks, the most popular resolution is to lose weight, but gyms are not the only industry that will benefit from consumer spending in the new year. Audience Mobile consumer behavior consumer insights

Consumers 195

Consumers Travel Hotels Transportation 195

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

Join Shep Hyken, bestselling author and Customer Experience expert in a fireside chat, where we will informally discuss the six principles from his bestselling book, "The Convenience Revolution" that underline this shift in consumer preferences.

Innovation

Experience Matters

JULY 21, 2017

I started by examining the question: Does the innate happiness of a consumer influence how she perceives her experiences with companies? I analyzed the happiness of consumers (based on the degree to which they agree with the statement “ I am typically happy “) and the Temkin Emotion Ratings ( a subset of the Temkin Experience Ratings ) that they gave to companies with which they’ve recently interacted.

Consumers 203

Consumers Company Interaction Connections 203

NetBase

AUGUST 7, 2020

They recently experienced wild success leveraging TikTok to target young consumers during this lockdown. We will investigate how a brand can capture consumers by harnessing popular media, examined via social media listening. So, the consumer and market intelligence was clear.

Consumers 63

Consumers Social Media Video Brands 63

Brandwatch CX

NOVEMBER 15, 2019

Consumer Trends 2020 Uncategorized

Entertainment 57

Entertainment Consumers Trends Industry 57

NetBase

AUGUST 31, 2020

Consumer sentiment often follows the news cycle, but not always. And it’s important for brands to capture distinct consumer and news media conversations to see where those differences lie, as it can inform your next move. Consumer COVID Conversations Are Shifting.

Consumers 56

Consumers Travel Social Media Comparison 56

Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders

The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty. This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience.

Customer Experience

NetBase

AUGUST 13, 2020

Understanding consumer habits is key to brands seeking to capture consumer hearts and attention. Ways that brands that have winningly captured consumers’ attention with the help of social media analytics. Consumer Hearts Aren’t Complicated.

Consumers 65

Consumers Brands Social Media Fashion 65