Driverless Cars: Are Consumers Ready?

QuestionPro Audience

Automotive Emerging Technologies Study , only 1 out of every 5 consumers was interested in a fully autonomous vehicle. Only 1 out of every 5 consumers was interested in a fully autonomous vehicle. The past few years have been a whirlwind for the autonomous automotive industry.

How Weather Impacts Consumer Buying Behavior

QuestionPro Audience

the weather has a huge influence on consumer behavior, and the effects are much more extensive than the obvious rain boot and snow shovel examples. PURCHASE PRICE Whether it’s sunshine, temperature, rain or snow, weather influences consumers’ moods.

Why Consumers Trust Influencers Over Celebrities

QuestionPro Audience

There’s been a major disruption in consumer marketing in recent years. With DVR to fast forward through commercials and ad blockers on the internet, brands needed another way to reach consumers. People turn to them for advice, tips, and recommendations regarding consumer products.

Blockchain: 4 Ways it Benefits Consumers

QuestionPro Audience

According to a study conducted by HSBC , 59% of consumers said they’d never heard of blockchain technology, and 80% of those who had heard of it didn’t understand what it is. Never fear—we’re going to break it down for you while we explore 4 ways consumers will benefit from Blockchain.

To Text or To Talk? Understanding Customer Care Preferences for Voice and Digital Channels

Super Bowl Impact on Consumer Spending

QuestionPro Audience

And these brands are betting—very large sums of money—on consumers checking out their ads. Super Bowl weekend brings in serious revenue from consumer spending for liquor stores, restaurants and grocery stores. Audience Mobile Trending consumer behavior consumer insights

Businesses Are Confident in AI — But Consumers Are More Cautious

NICE Systems

But consumers are more cautious. Then, we compared business responses with what more than 2,400 consumers told us about their actual service experiences in our 2018 study. Businesses are confident in chatbots’ ability to make it easier for consumers to get their issues resolved, and consumers are less certain. Businesses are enthusiastic about consumer use of at-home virtual assistants for customer service, and consumers less so.

What will happen to consumer rights after Brexit?

Helen Dewdney

Brexit and EU consumer law. The future of EU consumer law in the UK. Many of the EU directives regarding consumer rights are actually enshrined in UK law. Consumer Rights (Payment Surcharges) Regulations 2012. Consumer laws covering purchases in the EU.

Data Privacy: How Consumers Feel

QuestionPro Audience

Privacy and security are definitely at the forefront of consumers’ minds in today’s digital era. Brands need to be cognizant of consumers’ feelings about the security of their personal information and online behaviors.

Consumer Brands NPS® Benchmarks

CustomerGauge

Or why Starbucks is leading the fast food consumer brands NPS chart? Today we will walk through the NPS achievements, CX strategies and best practices from the consumer brands industry. The post Consumer Brands NPS® Benchmarks appeared first on CustomerGauge.

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The Changing Role of CX Testing in Digital Transformation

Speaker: Diego Lo Giudice and Chad Hendren

Super Bowl Impact on Consumer Spending

QuestionPro Audience

And these brands are betting—very large sums of money—on consumers checking out their ads. Super Bowl weekend brings in serious revenue from consumer spending for liquor stores, restaurants and grocery stores. Audience Mobile Trending consumer behavior consumer insights Super Bowl

Online consumer research panels – A hot topic in every industry

QuestionPro Audience

What are online consumer research panels? Why are online consumer research panels necessary: How listening and capturing authentic insights from your online consumer research panel helps: Shifting online consumer panel insights to action. Content Index.

How New Year’s Resolutions Impact Consumer Buying Behavior

QuestionPro Audience

January 1 marks not just the beginning of many consumer’s journeys to their goals, but also a turning point for industries that stand to profit from these sudden shifts in consumer behavior. Audience Mobile consumer behavior consumer insights

Happiness Affects How Consumers View Companies

Experience Matters

I started by examining the question: Does the innate happiness of a consumer influence how she perceives her experiences with companies?

How to Improve Customer Experience in an Era of Choice

3HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT Both businesses and consumers have a seemingly infinite amount of. has provided that 64% of consumers (B2C) and 80% of business buyers (B2B) expect. of convenience a consumer receives for food (e.g.

Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

BlueOcean

Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they once did. Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge.

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Changes For the Consumer Packaged Goods Industry

QuestionPro Audience

Consumers today are turning away from the mass-produced pantry staples of national packaged brands and turning to healthier, local and more “authentic” food. Now that the diet trend has shifted to low carb/protein, Special K is losing traction with consumers. The U.S.

Car-Shopping in 2018: Consumer Insight

QuestionPro Audience

It used to be that consumers were stuck with whatever price the car dealership offered them, give or take a little wiggle room. In the age of the internet, where consumers have more options than ever, how are they making their purchasing decisions when car shopping?

Save Consumers

DemandJump

Dear consumers, Display Advertising Company Updates Save Consumers

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

healthcare) to 65% (consumer electronics). A global consumer goods manufacturer has deployed. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot.

The Changing Pattern of Consumer Communications

Experience Matters

consumers prefer to communicate with each other, analyzing their answers to the question, Which method would you most likely use to communicate with your friends? For the past several years, we’ve been examining how U.S. As you can see in the figure below: Text messages are on the rise (+8 points between 2012 and 2016), while […]. Customer experience

Magic Mirror Reflects Major Innovation for the Connected Consumer

360Connext

Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting.

What 1000 Consumers Say About Bad Customer Service

Kayako

Word of mouth marketing is one of the most valuable forms of marketing with 92% of consumers believing recommendations from friends and family over all forms of advertising. The statistics support this too: 59% of consumers like to tell others about new products. CONTENTS.

4 Ways Wendy’s Uses Social Media to Attract Consumers

QuestionPro Audience

In their 2018 Super Bowl ad “Iceberg”, they used copy from McDonald’s website against them (“our beef is flash frozen to seal in fresh flavor”) and urged consumers to “skip the hamburgers at the Frozen Arches”. Audience consumer interaction fast food Social Media

Study: The Health of the Contact Center

Eight out of 10 consumers will pay more for a great customer. experience, but 56 percent of consumers still switched service providers in the last year alone. 1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of.

Say Goodbye to Marketing & Brand Building, Say Hello to Consumer Centricity

C3Centricity

The post Say Goodbye to Marketing & Brand Building, Say Hello to Consumer Centricity appeared first on C3Centricity. Marketing is an old profession. It’s been around for hundreds of years in one form or another.

Consumer Trends Taking Over the Food Industry This Summer

QuestionPro Audience

The food and beverage industries count on American consumers purchasing traditional barbecue fare such as burgers, hot dogs, and beer. As consumers focus on more health-friendly options, smart bun brands are altering their strategies to keep up with the changing market.

[NEW RESEARCH] Can your Contact Center Keep Up with Changing Consumer Demands?

NICE Systems

Can your contact center keep up with changing consumer demands? The 2018 survey reveals that use of digital channels is higher than phone – however use of “automated assistants” or chatbots by consumers for recent service interactions is still limited at only 8% globally.

What Consumer Goods Companies Can Learn From Healthcare. 7 Lessons of Customer Service Excellence

C3Centricity

If you work in consumer goods you probably think you have nothing to learn from healthcare, right? After all, you have consumers in your industry name and well healthcare’s reputation is not that great. The post What Consumer Goods Companies Can Learn From Healthcare.

The Top 3 Ways to Forecast for Your Contact Center

Most consumers can. calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM). professionals are judged—some go so far as to say. it’s the foundation of contact center scheduling. But it’s not always easy. In fact, forecasting can.

Yelp Consumer Infographics Worth Reading

ReviewTrackers

The relationship between Yelp and consumer behavior is obvious, and there are plenty of research infographics to back up the claim. A smaller group of consumers – 42 percent – will make a purchase within a day. The survey also revealed that 44 percent of consumers used Yelp.

Consumers and Businesses Agree: When It Comes to AI, Transparency Is Key

NICE Systems

The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark reveals some very interesting similarities and differences between consumers and businesses in terms of how they view customer service. Businesses are very confident while consumers are proceeding with caution. For one thing, the two groups agree that businesses should immediately inform consumers when they are interacting with a chatbot.

How Retailers Can Max Consumer Spending This Holiday Season

QuestionPro Audience

We may be only halfway through October, but it’s not too early to think about the upcoming holidays, and more importantly to many consumers and retailers—holiday shopping. Which makes sense, due to high employment rates and consumer confidence, which just hit an 18-year high.

DTC Disruptors Solve Three Escalating Tensions In Consumer Decision Making

Forrester's Customer Insights

age of the customer brand experience chief marketing officer (CMO) customer centricity customer emotion customer experience customer insights digital disruption direct to consumer marketing & strategy retail

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

that 59 percent of consumers and. consumer. New study reveals that companies must first focus on themselves. to meet customer expectations for digital service Social Media Voice of the. Customer. Analytics. 24/7 Email CX Web Chat Mobile Video Text.

What is a warranty, what is a guarantee and what are my consumer rights?

Helen Dewdney

The differences with warranties, guarantees and consumer rights. Consumer rights. The Consumer Rights Act 2015 states that items must be of satisfactory quality, as described, fit for purpose and last a reasonable length of time. This is different to your consumer rights.