Michelli Experience

MARCH 3, 2017

Business Customer Engagement Customer Experience Customer Service Guest Post Infographic Mobile commerce Mobile Consumer Mobile dataInfographic originally published to VoucherCloud.com & design by Maureen Sanford.

Consumers 219

Consumers Infographics Data Customer Engagement 219

CustomerGauge

JULY 27, 2017

Or why Starbucks is leading the fast food consumer brands NPS chart? Today we will walk through the NPS achievements, CX strategies and best practices from the consumer brands industry. The post Consumer Brands NPS® Benchmarks appeared first on CustomerGauge.

Consumers 94

Consumers NPS Brands Industry 94

TechSee

JULY 31, 2018

Consumers must take time from their personal schedules (losing work time, etc.) End consumers are less tolerant of sub-par service and much more likely to churn based on a single bad experience.

B2C 127

B2C Meeting Consumers Technology 127

Ann Michaels and Associates

JULY 31, 2018

Segment surveyed 1,000+ consumers and found the majority of them were less than impressed by the lack of personalization in their shopping experiences. consumers say they have purchased something more expensive than they planned to because of personalized service. . Personalization leads to loyalty: 44% of consumers say they will likely repeat after a personalized shopping experience. Positive customer experiences with a brand will influence 77% of consumers to return.

Consumers 48

Consumers Customer Experience Hospitality Brands 48

C3Centricity

MAY 22, 2016

The post Say Goodbye to Marketing & Brand Building, Say Hello to Consumer Centricity appeared first on C3Centricity. Marketing is an old profession. It’s been around for hundreds of years in one form or another.

Consumers 247

Consumers Brands Marketing How To 247

360Connext

DECEMBER 17, 2014

Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting.

Connections 205

Connections Consumers Innovation Sports 205

QuestionPro Audience

AUGUST 9, 2017

Automotive Emerging Technologies Study , only 1 out of every 5 consumers was interested in a fully autonomous vehicle. Only 1 out of every 5 consumers was interested in a fully autonomous vehicle. The past few years have been a whirlwind for the autonomous automotive industry.

Consumers 88

Consumers Transportation Automotive Technology 88

QuestionPro Audience

MARCH 7, 2018

the weather has a huge influence on consumer behavior, and the effects are much more extensive than the obvious rain boot and snow shovel examples. PURCHASE PRICE Whether it’s sunshine, temperature, rain or snow, weather influences consumers’ moods.

Consumers 68

Consumers Sales Study Retail 68

MaritzCX

APRIL 28, 2016

Article published in WardsAuto, April 28, 2016 Author: Steve Finlay / WardsAuto There’s little point in dealers striving for high customer-satisfaction scores unless they financially benefit, an auto-retailing insider once noted. Happy customers alone aren’t strong incentives.”

Consumers 260

Consumers Financial Software Retail 260

MaritzCX

APRIL 28, 2016

Article published in WardsAuto, April 28, 2016 Author: Steve Finlay / WardsAuto There’s little point in dealers striving for high customer-satisfaction scores unless they financially benefit, an auto-retailing insider once noted. Happy customers alone aren’t strong incentives.”

Consumers 260

Consumers Financial Software Retail 260

NewVoiceMedia

FEBRUARY 23, 2017

To help arm you with the information needed to thrive in this competitive environment, here are 10 stats that tell you everything you need to know about today’s consumer. Half of consumers move on after poor customer service. Consumers won’t trade price for bad service.

Consumers 245

Consumers Social Media Contact Center Poor Customer Service 245

Clarabridge

JULY 26, 2017

Although there is constant demand for new products, only 15% of newly introduced consumer goods will still be around in two years. So, how do consumer goods companies create innovative, new products that appeal to consumer-changing preferences?

Consumers 52

Consumers Data Social Media Company 52

QuestionPro Audience

DECEMBER 15, 2017

There’s been a major disruption in consumer marketing in recent years. With DVR to fast forward through commercials and ad blockers on the internet, brands needed another way to reach consumers. People turn to them for advice, tips, and recommendations regarding consumer products.

Consumers 65

Consumers Advertising Brands Study 65

ReviewTrackers

SEPTEMBER 20, 2017

The patient is a consumer. What strategies can healthcare organizations implement to make sure their brand is trustworthy and that their brand reputation is positive for the consumer? . The Internet is one of the reasons healthcare is becoming more consumer focused.

Healthcare 141

Healthcare Consumers Hospitality Financial 141

Forrester's Customer Insights

APRIL 5, 2018

Today I’m on stage in New York speaking to hundreds of marketing executives at our Consumer Marketing Forum 2018. See the report here: The Consumer Tech Stack. B2C ecommerce B2C marketing benchmarks business technology (BT) consumer mobile activities consumer mobile adoption consumer mobile devices consumer mobility consumer segmentation customer data customer emotion customer insights data insights ecommerce marketing technology technology adoption data

Consumers 35

Consumers Report B2C Ecommerce 35

QuestionPro Audience

FEBRUARY 21, 2018

According to a study conducted by HSBC , 59% of consumers said they’d never heard of blockchain technology, and 80% of those who had heard of it didn’t understand what it is. Never fear—we’re going to break it down for you while we explore 4 ways consumers will benefit from Blockchain.

Consumers 56

Consumers Study Report Retail 56

inContact

JUNE 7, 2018

According to the NICE inContact CX Transformation Benchmark Study , consumers rated customer service 17 percent lower, on average, across more than 10 channels, than businesses rated their own success in meeting customer needs.

omnichannel 130

omnichannel Consumers Study Social Media 130

QuestionPro Audience

MAY 24, 2018

Privacy and security are definitely at the forefront of consumers’ minds in today’s digital era. Brands need to be cognizant of consumers’ feelings about the security of their personal information and online behaviors.

Consumers 65

Consumers Social Media Data Study 65

QuestionPro Audience

JANUARY 31, 2018

And these brands are betting—very large sums of money—on consumers checking out their ads. Super Bowl weekend brings in serious revenue from consumer spending for liquor stores, restaurants and grocery stores. Audience Mobile Trending consumer behavior consumer insights

Consumers 63

Consumers Sports Brands Sales 63

Clarabridge

OCTOBER 20, 2017

What does this mean for you, a Consumer Goods company? Being able to listen to all sources of consumer feedback, and automatically categorize and analyze all data to draw out actionable insights means you are able to act on the voice of your consumer in real-time.

Consumers 52

Consumers Net Promoter Score Company Retail 52

MaritzCX

APRIL 28, 2016

Article published in WardsAuto, April 28, 2016 [link] Author: Steve Finlay / WardsAuto There’s little point in dealers striving for high customer-satisfaction scores unless they financially benefit, an auto-retailing insider once noted. Happy customers alone aren’t strong incentives.” Now, MaritzCX, a customer-experience software and services firm, has done a study gauging moneywise how much customer. View Article

Consumers 200

Consumers Financial Software Retail 200

QuestionPro Audience

AUGUST 3, 2018

It used to be that consumers were stuck with whatever price the car dealership offered them, give or take a little wiggle room. In the age of the internet, where consumers have more options than ever, how are they making their purchasing decisions when car shopping?

Consumers 60

Consumers Report Study Sales 60

OpinionLab

AUGUST 29, 2017

This is exactly why we recently surveyed 24,000 consumers and 1,000 businesses globally. So, according to our study, digital consumers are less loyal than consumers of more traditional channels.

omnichannel 194

omnichannel Consumers How To Voice of Customer 194

Jacada

FEBRUARY 2, 2017

Creating Digital Habits in Consumers to Inspire Digital Adoption. Businesses around the world are undergoing a digital transformation, using technology to radically improve performance by rethinking what customers want most and creating operating models which offer competitive differentiation.

Consumers 130

Consumers Technology Customers 130

Jacada

FEBRUARY 2, 2017

Creating Digital Habits in Consumers to Inspire Digital Adoption. Businesses around the world are undergoing a digital transformation, using technology to radically improve performance by rethinking what customers want most and creating operating models which offer competitive differentiation.

Consumers 130

Consumers Technology Customers 130

360Connext

FEBRUARY 23, 2015

I had an opportunity to interview James Bell, Head of Consumer Affairs for General Motors , about how they gather feedback and use it to create new innovations. The Chicago Auto Show, now in its 107th year(!),

Innovation 205

Innovation Consumers User Experience Social Media 205

Customer Bliss

JANUARY 18, 2018

Start developing consumer insights: why did you leave and how can we earn their trust back? Overview. “I have a passion for customer service and customer care, and I know that I have high expectations.”

Leadership 160

Leadership Consumers Chief Customer Officer B2C 160

QuestionPro Audience

JANUARY 31, 2018

And these brands are betting—very large sums of money—on consumers checking out their ads. Super Bowl weekend brings in serious revenue from consumer spending for liquor stores, restaurants and grocery stores. Audience Mobile Trending consumer behavior consumer insights Super Bowl

Consumers 52

Consumers Sports Brands Sales 52

CSM Magazine

MAY 22, 2018

New research from NewVoiceMedia reveals that 42 percent of UK consumers left a business last year due to poor customer service. However, on average, consumers felt emotional connections with just 13 percent of companies they’d done business with over the last year.

Poor Customer Service 52

Poor Customer Service Consumers Customer Experience Social Media 52

Joe Rawlinson

JANUARY 27, 2016

With a saturation of marketing and advertising, companies rely more on consumer emotions to sell a product. Today’s consumer has a shorter attention span and will move on to the next thing in five seconds or less, so companies use humor to engage them the moment an ad begins.

Consumers 104

Consumers Marketing Advertising Hotels 104

Helen Dewdney

MARCH 15, 2017

The 15th March 2017 is World Consumer Rights Day [1], organised and promoted by Consumers International [2]. This year’s theme is ‘Building a Digital World Consumers can Trust. ”. In a world where consumers are purchasing more and more online it becomes more important for people to know their rights and how to complain when things go wrong. The Consumer Rights Act 2015 also states that goods must be delivered within the time frame agreed with the seller.

Consumers 50

Consumers Retail Software How To 50

Helen Dewdney

APRIL 24, 2018

I think it’s all good for consumers. Ten ways GDPR will help consumers. This is a guest post by Sara Williams, an adviser at Citizens Advice who has her own website Debt Camel where she blogs about everything to do with debt and credit ratings.

Consumers 54

Consumers Government Banking Hospitality 54

QuestionPro Audience

DECEMBER 21, 2017

January 1 marks not just the beginning of many consumer’s journeys to their goals, but also a turning point for industries that stand to profit from these sudden shifts in consumer behavior. Audience Mobile consumer behavior consumer insights

Consumers 65

Consumers Travel Transportation Hotels 65

MaritzCX

OCTOBER 16, 2013

Research agencies typically differentiate between business-to-business and business-to-consumer sectors. Moreover, market research and CEM in consumer markets is supposed to be more developed and professional as well as more advanced in terms of methods and techniques.

Consumers 260

Consumers CEM Marketing B2B 260

MaritzCX

OCTOBER 16, 2013

Research agencies typically differentiate between business-to-business and business-to-consumer sectors. Moreover, market research and CEM in consumer markets is supposed to be more developed and professional as well as more advanced in terms of methods and techniques.

Consumers 260

Consumers CEM B2B Marketing 260

MaritzCX

OCTOBER 16, 2013

Research agencies typically differentiate between business-to-business and business-to-consumer sectors. Moreover, market research and CEM in consumer markets is supposed to be more developed and professional as well as more advanced in terms of methods and techniques.

Consumers 260

Consumers CEM B2B Marketing 260

Heart of the Customer

JANUARY 25, 2017

The post B2B customers are not just consumers 2.0 Frequent readers of this blog know that I’m into all things journey mapping, regularly reviewing articles on the subject.

B2B 78

B2B Consumers Marketing How To 78

Clarabridge

JUNE 29, 2017

Only 15% of newly introduced consumer goods will be around in two years, per a study from Neilson. With the consumer’s constant thirst for new products and services, monitoring and managing brand lines have become incredibly complex. Check out new The Magic of Consumer Feedback eBook.

Consumers 52

Consumers Social Media Touchpoint Feedback 52

Ann Michaels and Associates

JULY 19, 2018

In a study by customer engagement and analytics software firm Calabrio, about 79% of 3,000 consumers surveyed prefer interacting with a human instead of a chatbot or digital self-service channel. Brands must tailor interactions to meet the unique preferences of consumers.

Consumers 52

Consumers Insurance Comparison Technology 52

Helen Dewdney

OCTOBER 1, 2016

It’s good news for rail passengers today, as their rights are boosted by the Consumer Rights Act, giving a much better deal on compensation for delays, cancellations and overcrowding. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! Press release.

Consumers 79

Consumers Government Airlines Travel 79