Consumers Related Topics 
C3Centricity
NOVEMBER 26, 2024
Many brands today claim to be consumer-first or consumer-led. However, their attempts often fall short of expectations, resulting in actions that lack the authenticity and depth consumers seek. Radical Consumer Centricity changes that.
ECXO
MARCH 12, 2025
The Secret Mind of Consumers: A Jungian Adventure into Buying Behavior & Customer Experience Introduction: Why Jung, Marketing, and Customer Experience Go Hand in Hand If theres one thing I love, its psychology. Its not just for horror moviesits a powerhouse in consumer behavior and customer experience. So buckle up! Use it wisely.
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C3Centricity
DECEMBER 10, 2024
The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. If you prefer to listen rather than read: Marketing Deep Dives by Denyse Top 2025 Consumer Trends For CPG 1.
C3Centricity
MAY 17, 2025
While an effective AI strategy promises unprecedented insights into consumer behaviour, the path from investment to measurable business impact remains unclear for many leadership teams. Yet many leadership teams ask a fundamental question: How do we separate genuine opportunities from expensive distractions?
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Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Faster response times mean happier customers Are your customers on hold too long? Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction.
C3Centricity
DECEMBER 27, 2024
Modern consumers are no longer satisfied with generic experiences. In a competitive landscape, where consumers are increasingly selective about the brands they support, hyper-personalisation has emerged as a crucial differentiator. This enables brands to provide deeply relevant and meaningful experiences that resonate with consumers.
C3Centricity
APRIL 19, 2025
There can be no doubt that today’s buyers have evolved into sophisticated decision-makers who demand more than just quality products to achieve consumer loyalty. Yet many mid-sized CPG companies remain trapped in a cycle of reactionconstantly trying to catch up to consumer expectations rather than anticipating and shaping them.
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Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be.
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You’ll learn: What consumers expect. This large-scale North American survey explores changes in expectations over the last year. How habits are solidifying. Where to focus to drive the greatest impact. Special features on grocery and convenience stores!
Advertiser: Vanilla Forums
What do consumers expect when it comes to CX? We surveyed more than 600 consumers from three major English-speaking markets the United States, the United Kingdom, and Australia, to gain an understanding of their perceptions of the community experience.
Advertiser: Interactions LLC
There's no denying that Artificial Intelligence is popping up everywhere in consumers' daily lives. But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done.
Advertiser: TTEC
Learning objectives: Create genuine connections through channels consumers prefer. Discover three ways to improve business outcomes by deploying messaging and AI to meet these expectations. Leverage AI-powered conversational bots to boost efficiencies without compromising empathy. Hyper-personalize throughout the entire customer journey.
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Today’s consumers are shopping online more now than ever, but find the service experience inadequate. The Northridge Group's State of Customer Service Experience report provides a clear message to businesses. 63% of customers tried digital apps and tools for the first time and 75% will continue to prefer digital apps post-pandemic.
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This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Reports of the death of in-store shopping have been greatly exaggerated. Retail customers value price above everything, but the importance of other factors varies for different brands.
Advertiser: ZoomInfo
With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle.
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