IntouchInsight

OCTOBER 30, 2023

At the beginning of October, we released the 23rd Annual Drive-Thru Study — the premier benchmark report for operators across North America. This report measures the performance of leading quick-serve restaurant brands across key areas such as order accuracy, timeliness, and food quality.

Study 261

Study Consumers Measurement Report 261

2020 Research

NOVEMBER 14, 2023

Theories of behavior change are helpful to insights professionals dedicated to understanding motivation and how to change consumer behavior. Motivation-based research offers a holistic approach to understanding consumer behavior change. These changes require modification of customer behavior to succeed. Our Experts are here for you.

Consumers 104

Consumers Strategy Brands Social Media 104

QuestionPro Audience

FEBRUARY 4, 2020

What is a consumer panel? A consumer panel is defined as a representative group of people, selected by an organization or business to provide opinions and inputs for consumer research. The panelists provide feedback relating to product & services testing, ad testing, taste testing, and other areas.

Consumers 259

Consumers Feedback Groups 259

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

Consumers 113

Consumers Report Data Multi-Channel 113

IntouchInsight

SEPTEMBER 8, 2021

In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer Experience Award - spoiler alert, it was Lone Star Food Stores - Cameron shared insights from Intouch's bi-annual Changes in Consumer Habits reports as well as the evaluation of eleven convenience store chains considered for the award.

Consumers 156

Consumers Customer Experience Conference Leadership 156

Forrester's Customer Insights

NOVEMBER 8, 2023

Hindsight Is 20/20 — Foresight Is Priceless How consumers spend, and on what, is of great interest to us; in that data lies kernels of insights that enable brands to shape their marketing strategies to maximize profitable growth and boost total shareholder return.

Consumers 55

Consumers Brands Data Strategy 55

Optimove

JANUARY 26, 2023

Consumer trust is a crucial component of any successful marketing strategy. As economic uncertainty persists, consumer financial confidence declines (see our recent Consumer Holiday Spending Survey ), and their willingness to spend drops. One effective way of gaining consumer trust is Customer-Led Marketing.

Loyalty 105

Loyalty Consumers Brands Retail 105

2020 Research

JUNE 26, 2023

As more organizations integrate generative AI into their work and how they interact with their audiences, consumer trust in AI will be a key factor in how newer models are deployed.

Consumers 98

Consumers Interaction 98

Forrester's Customer Insights

NOVEMBER 8, 2023

Impulse spending behavior is growing — and companies are finding opportunities both online and offline to entice consumers to add to their basket. Forrester’s February 2023 Consumer Pulse Survey found that roughly one in two of US and UK Gen Z adults report making impulsive decisions when shopping.

Consumers 54

Consumers Retail Survey Brands 54

CSM Magazine

NOVEMBER 1, 2022

Consumers are increasingly seeking a human connection in their interactions with brands, according to Qualtrics 2023 Global Consumer Trends Report. The consumer trends that will shape 2023 are: Consumer loyalty will be won through personal connections, not pure efficiency.

Consumers 98

Consumers Trends Customer Experience Loyalty 98

Optimove

MARCH 30, 2023

To find out, we did what we always do in these situations: fielded a consumer survey. You know, like we did on  consumer trust ,  marketing fatigue ,  holiday shopping , and more. Let’s start with the bottom line: Most consumers, at 78%, plan to spend the same or less for summer items compared to 2022, and only 22% plan to spend more.

Consumers 94

Consumers Omni-Channel Loyalty Retail 94

ECXO

AUGUST 2, 2023

With the cost-of-living crisis continuing and the UK now in a recession, industries have to acclimatise to shifting market trends and consumer behaviour to maintain revenue and hit sales targets. Marketers must be smarter about how they target customers and understand what they want.

Consumers 98

Consumers Industry Customers Telecommunications 98

Help Scout

AUGUST 22, 2023

Learn how customers buy with these 10 consumer behavior studies to help enhance your persuasion, influence, and marketing efforts. Read the full article

Consumers 76

Consumers Customers Study Marketing 76

Helen Dewdney

MAY 29, 2022

Today I started my new programme series – The Complaining Cow Consumer Show – on East London Radio. I’ll be talking all things consumer including money-saving, consumer rights, complaining effectively, etc. How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS! GET THE BOOK!

Consumers 93

Consumers Tips How To Management 93

Optimove

APRIL 20, 2023

We’re here to help marketers boost customer loyalty and better understand consumer behavior and preferences, but we’re happy to help however we can. So, make a mental note, and let’s dive into our survey results – what do consumers have planned for this Mother’s Day? Last-minute Mother’s Day shopper?

Consumers 98

Consumers Omni-Channel Survey Retail 98

Helen Dewdney

NOVEMBER 27, 2022

It’s probably more important than ever to know our consumer rights. This week on The Complaining Cow Consumer Show I talk about your rights when shopping, receiving and meals out. Your consumer rights at Christmas. Further help re Christmas consumer rights. Your consumer rights at Christmas.

Consumers 74

Consumers How To Customer Service Hotels 74

MyCustomer

MARCH 14, 2023

Embracing Consumer Duty to Deliver Positive Outcomes for the UK Financial Services Sector The new FCA Consumer Duty is intended to improve. 14th Mar 2023 By Simon Fraser

Consumers 87

Consumers Financial 87

Helen Dewdney

APRIL 2, 2023

Listen to more The Complaining Cow Consumer Show interviews. East London Radio The Complaining Cow Consumer Show Do you have a consumer issue that you would like help with to get sorted? Listeners to the show can get 15% off How to Complain: The Essential Consumer Guide to Getting Refunds, Redress & Results!

Consumers 66

Consumers How To 66

Adrian Swinscoe

JULY 10, 2023

This is for two reasons: One, I love discovering new […] The post New Adobe research: Consumers expect even better experiences when economic conditions worsen first appeared on Adrian Swinscoe. Readers of my articles will know by now that I love a good bit of research.

Consumers 98

Consumers 98

Topdown

MAY 22, 2023

Many modern consumers are considered digital natives and in turn, operate with what’s referred to as a digital mindset. This is a consumer-group that understands and embraces the world of technology. Digital native simply connotes any individual who was born and raised after the birth of the internet.

Customer Journeys 62

Customer Journeys Consumers Strategy Customers 62

Forrester's Customer Insights

OCTOBER 6, 2023

But what about consumers? I’ll be taking you through how consumers know, feel, and use Generative AI every quarter. Generative AI continues to be the topic du jour, as businesses race to understand the technology for fear of being left behind. Forrester is closely tracking this. And no, this blog post was not written by […]

Consumers 57

Consumers Technology Customer Insights B2C 57

Optimove

OCTOBER 20, 2022

With inflation continuing to run at 40-year high levels, consumers are more careful about getting the most out of their dwindling purchasing power. Any consumers with variable interest rate debt, such as a home equity line, have seen their monthly payments increase in line with the rising interest rates. Less confidence, less spending.

Customer relationships 98

Customer relationships Consumers Customers Marketing 98

Merkle

FEBRUARY 16, 2022

To fuel the insights in this issue, we surveyed over 2,000 consumers, instead of marketers, to unpack the amount and extent of data consumers are willing to share. Merkle’s Customer Engagement Report is back for Q1 2022.

Consumers 105

Consumers Customer Engagement Customer Experience Survey 105

Helen Dewdney

OCTOBER 16, 2022

The Complaining Cow talks to Janine Macdonald on The Complaining Cow Consumer Show on East London decluttering, why it’s good and how to do it. East London Radio The Complaining Cow Consumer Show. Do you have a consumer issue that you would like help with to get sorted? Follow Kerry. Website kerryhales.com.

Consumers 92

Consumers Groups Consulting How To 92

2020 Research

JUNE 29, 2023

Hear from Sago's Chief Product Officer, Steve Mast, on how consumers feel about AI and the information it generates. Seemingly overnight, artificial intelligence has become part of our day-to-day lives, sparking a range of emotions from curiosity and excitement to fear and uncertainty.

Consumers 52

Consumers 52

Maru Group

SEPTEMBER 6, 2022

With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years. It will take time for NFTs to move to be consumer-friendly because of what has preceded them. USD) to lower barriers to entry.

Consumers 69

Consumers Entertainment Technology Groups 69

Optimove

NOVEMBER 29, 2023

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Of the 305 U.S. A quarter of respondents were indifferent.

Loyalty 52

Loyalty Consumers Brands Report 52

DemandJump

FEBRUARY 12, 2021

Consumer research is the process by which businesses track and analyze patterns of consumer behavior from the first clickthrough to the initial purchase.

Consumers 93

Consumers Communication Report Data 93

My Customer

OCTOBER 30, 2023

The spending spree phenomenon that ensued in 2022 after pent-up pandemic savings, also known as “revenge spending,” is over. 30th Oct 2023 By Forrester Independent research and advisory firm

Consumers 52

Consumers 52

Helen Dewdney

OCTOBER 2, 2022

Matt Allwright, consumer journalist, writer, presenter and broadcaster. Matt talks consumer issues. We talked about platforms which are making it more difficult for asserting consumer rights. Matt referred to my knowledge of consumer law in the interview but he was humble (in the fact that he didn’t mention!)

Consumers 62

Consumers Study Financial How To 62