ShepHyken

JUNE 5, 2020

She shares how businesses can utilize consumer insights to help improve customer service and experience. Consumer insights have moved on from just supporting data for product improvement to being a core part of the strategic agenda at consumer-centric firms.

Consumers 84

Consumers Customer Service Customer Experience Marketing 84

IntouchInsight

JUNE 3, 2020

Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings

Report 200

Report Consumers Survey 200

QuestionPro Audience

AUGUST 9, 2017

Automotive Emerging Technologies Study , only 1 out of every 5 consumers was interested in a fully autonomous vehicle. Only 1 out of every 5 consumers was interested in a fully autonomous vehicle. The past few years have been a whirlwind for the autonomous automotive industry.

Consumers 326

Consumers Transportation Automotive Advertising 326

Brandwatch CX

OCTOBER 21, 2019

Consumer Trends 2020

Consumers 112

Consumers Trends Industry 112

QuestionPro Audience

MARCH 7, 2018

the weather has a huge influence on consumer behavior, and the effects are much more extensive than the obvious rain boot and snow shovel examples. PURCHASE PRICE Whether it’s sunshine, temperature, rain or snow, weather influences consumers’ moods.

Consumers 250

Consumers Sales Study Retail 250

QuestionPro Audience

DECEMBER 15, 2017

There’s been a major disruption in consumer marketing in recent years. With DVR to fast forward through commercials and ad blockers on the internet, brands needed another way to reach consumers. People turn to them for advice, tips, and recommendations regarding consumer products.

Consumers 240

Consumers Social Media Advertising Study 240

DemandJump

FEBRUARY 18, 2020

Consumer Insights

Consumers 52

Consumers 52

QuestionPro Audience

FEBRUARY 4, 2020

What is a consumer panel? A consumer panel is defined as a representative group of people, selected by an organization or business to provide opinions and inputs for consumer research.

Consumers 232

Consumers Groups Feedback 232

DemandJump

JUNE 25, 2020

Consumer Insights

Consumers 52

Consumers 52

QuestionPro Audience

JANUARY 31, 2018

And these brands are betting—very large sums of money—on consumers checking out their ads. Super Bowl weekend brings in serious revenue from consumer spending for liquor stores, restaurants and grocery stores. Audience Mobile Trending consumer behavior consumer insights

Consumers 232

Consumers Sports Brands Sales 232

MaritzCX

MARCH 31, 2020

The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media.

Study 284

Study NPS Consumers Automotive 284

IntouchInsight

APRIL 17, 2020

Find out how to anticipate needs and understand consumer behaviour and intent as businesses are forced to shift away from their traditional sales model

Consumers 166

Consumers Brands Sales How To 166

CustomerGauge

JULY 27, 2017

Or why Starbucks is leading the fast food consumer brands NPS chart? Today we will walk through the NPS achievements, CX strategies and best practices from the consumer brands industry. The post Consumer Brands NPS® Benchmarks appeared first on CustomerGauge.

NPS 94

NPS Consumers Brands Industry 94

IntouchInsight

JUNE 17, 2020

In this report, we look at the implications that COVID-19 has had on consumer habits as they pertain to the consumption of take-out and dine-in food and beverages, as well as how the restaurant industry will need to adapt in order to meet new health and safety guidelines

Industry 218

Industry Consumers Guidelines Report 218

DemandJump

NOVEMBER 13, 2018

Dear consumers, Display Advertising Company Updates Save Consumers

Consumers 50

Consumers Advertising Company 50

QuestionPro Audience

JANUARY 31, 2018

And these brands are betting—very large sums of money—on consumers checking out their ads. Super Bowl weekend brings in serious revenue from consumer spending for liquor stores, restaurants and grocery stores. Audience Mobile Trending consumer behavior consumer insights Super Bowl

Consumers 195

Consumers Sports Brands Sales 195

QuestionPro Audience

MAY 24, 2018

Privacy and security are definitely at the forefront of consumers’ minds in today’s digital era. Brands need to be cognizant of consumers’ feelings about the security of their personal information and online behaviors.

Consumers 241

Consumers Data Social Media Study 241

QuestionPro Audience

DECEMBER 21, 2017

January 1 marks not just the beginning of many consumer’s journeys to their goals, but also a turning point for industries that stand to profit from these sudden shifts in consumer behavior. Audience Mobile consumer behavior consumer insights

Consumers 250

Consumers Travel Transportation Hotels 250

Experience Matters

JULY 21, 2017

I started by examining the question: Does the innate happiness of a consumer influence how she perceives her experiences with companies?

Consumers 264

Consumers Company Interaction Connections 264

Experience Matters

JANUARY 21, 2020

In a previous post, I mentioned two reports from late last year that show the business value of CX, The ROI of CX and What Consumers Do After a Bad Experience. consumers and examine almost 300 companies over 20 industries. The XM Institute is kicking off the year with a research bang.

Industry 186

Industry Consumers Feedback Insurance 186

Brandwatch CX

NOVEMBER 5, 2019

Consumer Trends 2020 Uncategorized

Consumers 67

Consumers Trends Industry 67

NICE inContact

JULY 24, 2019

The highest growth is expected in the areas of messaging and AI-driven self-service , offering consumers more ways to connect with companies so they can select their channel of choice for the type of problem/issue to address. The post The Digital Revolution: Rising Consumer Expectations appeared first on NICE inContact Blog. Digital today is much more than just email and chat.

Consumers 163

Consumers Multi-Channel Contact Center Interaction 163

DemandJump

MARCH 16, 2020

Consumer insight is important because of what such insights can do for the performance of your marketing campaigns. Consumer Insights

Consumers 52

Consumers Data Marketing Company 52

DemandJump

MARCH 19, 2020

Depending on the types of consumer insights your business plans to use, you may look for valuable online data in a variety of places. To get an accurate view of your customer journey and consumer buying habits, take a diversified approach to data discovery. Consumer Insights

Consumers 52

Consumers Customer Journeys Data Customers 52

Experience Matters

MAY 27, 2020

To understand consumer mindset entering into this new phase, we asked 10,000 U.S. consumers a number of questions about their attitudes and activities. As you can see in the two charts below: Consumers are worried. The post Consumers’ Online And In-Person Plans As The U.S.

Consumers 177

Consumers Customer Experience Customers 177

Experience Investigators by 360Connext

DECEMBER 17, 2014

Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting.

Connections 286

Connections Innovation Consumers Sports 286

Experience Matters

OCTOBER 27, 2016

consumers prefer to communicate with each other, analyzing their answers to the question, Which method would you most likely use to communicate with your friends? For the past several years, we’ve been examining how U.S. As you can see in the figure below: Text messages are on the rise (+8 points between 2012 and 2016), while […]. Customer experience

Communication 248

Communication Consumers Customer Experience Customers 248

IntouchInsight

JUNE 25, 2020

As every industry is adapting to changes in consumer behaviour, we explore how COVID-19 has impacted convenience stores and gas stations.

Consumers 156

Consumers Survey Industry 156

DemandJump

JANUARY 24, 2020

It's about meeting consumers' needs, understanding what makes them tick, and speaking to them in the ways that make them want to engage. In order to do this, marketers turn to a variety of reports, surveys, and tools to understand one thing - consumer behavior. Consumer Behavior

Consumers 69

Consumers Marketing Survey Report 69

NetBase

JULY 31, 2020

Consumers are worried about lots of things – more so than ever before. It is expanding its offerings to speak to consumer concerns, by opening care clinics across the U.S. And all of this is corresponding with the shift in consumer sentiment.

Consumers 52

Consumers Healthcare Insurance Retail 52

NICE inContact

APRIL 30, 2019

But consumers are more cautious. Then, we compared business responses with what more than 2,400 consumers told us about their actual service experiences in our 2018 study. Businesses are confident in chatbots’ ability to make it easier for consumers to get their issues resolved, and consumers are less certain. Businesses are enthusiastic about consumer use of at-home virtual assistants for customer service, and consumers less so.

Consumers 199

Consumers Contact Center Innovation Call Center 199

Customercount

MAY 26, 2020

Throughout the vacation process, there are consumer touch points that can improve customer engagement and make a huge different in customer satisfaction. The post Making the most of consumer touch points appeared first on CustomerCount.

Consumers 52

Consumers Survey Feedback Customer Engagement 52

Brandwatch CX

SEPTEMBER 17, 2019

Consumers 84

Consumers 84

Kayako

DECEMBER 8, 2016

Word of mouth marketing is one of the most valuable forms of marketing with 92% of consumers believing recommendations from friends and family over all forms of advertising. The statistics support this too: 59% of consumers like to tell others about new products. CONTENTS.

Consumers 336

Consumers Customer Service Airlines Poor Customer Service 336

NetBase

JULY 28, 2020

But don’t take our word for it, we interviewed a couple of NetBase Certified Data Analysts from Doe-Anderson to share their experience around everything consumer and market intelligence has to offer. Heading Off a Crisis with Consumer Intelligence.

Consumers 52

Consumers Trends Analysis Marketing 52

DemandJump

JANUARY 24, 2020

Definition of Consumer Buying Behavior: Consumer Buying Behavior refers to the actions taken (both on and offline) by consumers before buying a product or service. Consumer Behavior

Consumers 52

Consumers Social Media Retail Video 52

DemandJump

MARCH 16, 2020

Obtaining meaningful customer insights requires analysis of cross-channel consumer behavior in order to draw accurate conclusions about the ways consumers research and buy products. Consumer Insights

Consumers 52

Consumers Analysis Customer Insights Customers 52

Optimove

DECEMBER 26, 2019

” These quotes – either from general business/finance sources such as Forbes, Kellogg, and Deloitte, or from more niche blogs such as Visual Capitalist, Equities, SmarterCX, and Steven Van Belleghem’s – all paint a very similar and clear picture of The Modern Consumer.

Consumers 65

Consumers Ecommerce Touchpoint Communication 65

QuestionPro Audience

AUGUST 3, 2018

It used to be that consumers were stuck with whatever price the car dealership offered them, give or take a little wiggle room. In the age of the internet, where consumers have more options than ever, how are they making their purchasing decisions when car shopping?

Consumers 232

Consumers Study Report Sales 232

DemandJump

APRIL 3, 2020

What is a Consumer Journey Map? A consumer journey map is a visual representation of your consumers’ experiences with your brand. Consumer Insights Marketing Analytics Marketing Management

Consumers 52

Consumers Strategy Brands Marketing 52