Industry Related Topics 
ECXO
OCTOBER 17, 2024
The Critical Nature of Customer Experience in Medical Devices: Why Perfection is the Only Option In the medical devices industry, encompassing leaders like Medtronic, Abbott, Johnson & Johnson, and innovative players like Tandem, maintaining a flawless customer experience is not just a priority—it’s a necessity. and EMA in Europe.
eglobalis
NOVEMBER 5, 2024
Recognized and Celebrated as a Thought Leader Solis’s pioneering work has earned him numerous accolades from respected publications and industry leaders. ” – Rethink Industries “The futurist we all need now.” ” – Rethink Industries “The futurist we all need now.”
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
eglobalis
NOVEMBER 3, 2024
Originally posted at [link] Introduction In the realm of business-to-business (B2B) interactions, customer experience (CX) is often approached through standardized frameworks and prescriptive methodologies, frequently rooted in models from major industry analysts like Gartner, Forrester, and others.
ECXO
NOVEMBER 25, 2024
A seemingly small UX improvement rolled out in Europe ultimately boosted satisfaction across industries. Example: Hitachi’s decision to invest in modular IoT analytics was backed by pilot tests in industrial automation. Challenges: ROI is inherently speculative, especially for innovative features.
Advertisement
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.
ECXO
AUGUST 2, 2023
With the cost-of-living crisis continuing and the UK now in a recession, industries have to acclimatise to shifting market trends and consumer behaviour to maintain revenue and hit sales targets.
eglobalis
OCTOBER 14, 2024
The static nature of the pillars does not account for the different challenges companies face in various industries and regions. For example, customer expectations in retail differ vastly from those in the healthcare or tech industries. The same applies to B2B and B2C.
Speaker: Alexa Acosta, Director of Growth Marketing & B2B Marketing Leader
In this webinar, industry expert Alexa Acosta will break down the most impactful marketing trends shaping the industry today and how to turn them into real, revenue-generating strategies. With so many trends competing for attention, how do you cut through the noise and focus on what truly moves the needle?
Advertisement
In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels.
Advertisement
How does your customer education program stack up against industry leaders? The checklist was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. Step 2: Build Foundation for Scale. Step 3: Personalize Learning. Step 4: Expand Business Impact. Step 5: Elevate the Brand.
Advertiser: ZoomInfo
Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
Advertiser: ZoomInfo
With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment.
Advertiser: ZoomInfo
Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Thankfully, there’s an answer.
Advertisement
This Ideabook distills those sessions into insights and actionable resources for the CS community through a curated collection of ideas, strategies, and best practices, sourced directly from industry leaders and experts around the world.
Expert insights. Personalized for you.
401 
Let's personalize your content