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Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership

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Recognized and Celebrated as a Thought Leader Solis’s pioneering work has earned him numerous accolades from respected publications and industry leaders. ” – Rethink Industries “The futurist we all need now.” ” – Rethink Industries “The futurist we all need now.”

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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

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Originally posted at [link] Introduction In the realm of business-to-business (B2B) interactions, customer experience (CX) is often approached through standardized frameworks and prescriptive methodologies, frequently rooted in models from major industry analysts like Gartner, Forrester, and others.

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Decoding the Feedback Dilemma: A Strategic Framework for Evaluating Customer Requests

ECXO

A seemingly small UX improvement rolled out in Europe ultimately boosted satisfaction across industries. Example: Hitachi’s decision to invest in modular IoT analytics was backed by pilot tests in industrial automation. Challenges: ROI is inherently speculative, especially for innovative features.

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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

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The static nature of the pillars does not account for the different challenges companies face in various industries and regions. For example, customer expectations in retail differ vastly from those in the healthcare or tech industries. The same applies to B2B and B2C.

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How to Coach Reps on Overcoming Sales Objections with Confidence

Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive

Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks. In high-stakes conversations, knowing how to handle pushback can make or break the deal.

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The Power of CX Experimentation: Turning Insights into Actionable Success

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Siemens (Germany): Siemens employs A/B testing and multivariate testing to refine its industrial automation solutions. North America General Electric (USA): GE uses comprehensive experimentation strategies to optimize its industrial products and services.

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AI in the Workplace: Transforming Customer and Employee Experience

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The Current Landscape AI in the Workplace AI technologies are now integral across virtually every industry. This article explores how AI is reshaping the employee experience and its subsequent impact on customer experience.

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Discover What Stage Your CE Program is in and the Next Steps for Tomorrow’s Growth

How does your customer education program stack up against industry leaders? The checklist was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. Step 2: Build Foundation for Scale. Step 3: Personalize Learning. Step 4: Expand Business Impact. Step 5: Elevate the Brand.

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How to Overcome the Pain Points of Your CRM

Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.

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Best Practices for a Marketing Database Cleanse

Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.

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Next-Gen Cloud Contact Centers For Dummies®

Dive deep into the world of customer service and CX, and discover key insights and trends shaping the industry today According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment.

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The New GTM Playbook: 18 Ways to Future-Proof Your Sales Team

Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Thankfully, there’s an answer.

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The Best Ideas From CS Experts Worldwide – All in One Place

This Ideabook distills those sessions into insights and actionable resources for the CS community through a curated collection of ideas, strategies, and best practices, sourced directly from industry leaders and experts around the world.

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The Innovator’s Guide to the Digital-first Contact Center

In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels.