Experience Matters

JANUARY 21, 2020

Since then, we’ve actually published a number of new research reports with an emphasis on industry-specific data. consumers and examine almost 300 companies over 20 industries. Enjoy these free reports: Industry CX Snapshots This series of reports dig into CX data for a number of industries: Airline, Auto, Banking, Health Insurance, Hotel, Insurance, Read More. Business impact Customer experience CX - Customer Experience Enlighten Industry Data

Industry 143

Industry Consumers Feedback Insurance 143

Feedbackly

AUGUST 6, 2020

Insight business customer customer experience customer feedback customer success pharmaceutical industryAs an indispensable component of the health sector, the cus is rapidly developing with the advancements of technology. With the growth, pharmaceutical companies are. Source.

Industry 77

Industry Technology Company Feedback 77

Experience Matters

APRIL 4, 2017

We released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. As a follow-up, we published blog posts that examine the results for each of the 20 industries. 2017 Temkin Ratings Customer experience Industry Dataconsumers. Here’s a link to FAQ’s about the Ratings. You can see links to all […].

Industry 173

Industry Survey Consumers Customer Experience 173

Experience Matters

APRIL 23, 2018

We released the 2018 Temkin Experience Ratings that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. As a follow-up, we published blog posts that examine the results for each of the 20 industries. The post 2018 Temkin Experience Ratings: 20 Industry Snapshots appeared first on Customer Experience Matters®. 2018 Temkin Ratings Customer experience Industry Data

Industry 146

Industry Transportation Airlines Insurance 146

Advertiser: ZoomInfo

When used effectively, a CRM can be the life blood of your sales team – keeping everyone organized, efficient, and at peak productivity. However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. The result? Less organization, more confusion, and fewer deals closed. Leveraging leading industry research from industry analysts, this eBook explores how your sales team can gain back valuable time.

Sales

Experience Matters

APRIL 3, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to TriCare for earning the top customer experience score in the health plan industry. Of the 14 health plans included in this year’s Ratings, TriCare earned the highest rating with a score of 67%, which puts it in 184th place overall out of 318 companies across 20 industries.

Industry 193

Industry Effort Score Consumers Survey 193

Experience Investigators by 360Connext

SEPTEMBER 29, 2020

Applying CX to Your Industry. Invoices include terminology or acronyms unfamiliar to people outside of the industry, leading to confusion and embarrassment. Customer Experience Matters in Every Industry.

Healthcare 143

Healthcare Industry B2B Insurance 143

Experience Matters

APRIL 6, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. The post Temkin Experience Ratings Industry Snapshot: TVs & Appliances appeared first on Customer Experience Matters®. consumers. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Industry 191

Industry Effort Score Consumers Survey 191

NICE inContact

SEPTEMBER 20, 2020

Businesses today are in the unique position of balancing widespread disruption with consistently growing customer expectations. For customers, a tumultuous cultural environment, a public health crisis and economic uncertainty are not valid reasons for businesses to drop the ball on experience.

Industry 156

Industry Customer Experience Study Culture 156

SmartKarrot

JANUARY 12, 2021

Healthcare industry is growing at a rapid rate with a CAGR of 13% and is expected to reach the market cap of $76 bn by the year 2025. Customer success is as applicable in the service industry as it is in products.

Healthcare 52

Healthcare Industry Customer Experience Trends 52

Advertiser: Skilljar

Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.

Report

Steve DiGioia

MAY 13, 2019

This is the worst possible scenario for those in the service industry. skills to be friendly enough for the customer service industry. But what if I asked you if you’re friendly enough for the customer service industry? Skills to be Friendly Enough for the Customer Service Industry appeared first on Steve DiGioia. Skills to be Friendly Enough for the Customer Service Industry Friendly Enough for the Customer Service Industry service industry

Industry 182

Industry Customer Service Training Course 182

Experience Matters

APRIL 5, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Georgia Power and Florida Power & Light for earning the top customer experience score in the utilities industry. The post Temkin Experience Ratings Industry Snapshot: Utilities appeared first on Customer Experience Matters®.

Industry 177

Industry Effort Score Consumers Survey 177

GetFeedback

NOVEMBER 25, 2019

The complete list of the newest Customer Satisfaction Score (CSAT) industry benchmarks by the American Customer Satisfaction Index (ACSI). . Articles

Industry 150

Industry Customer Satisfaction Customers 150

QuestionPro Audience

MARCH 16, 2018

Previously, the data segmentation the movie industry used was very high-level: gender, age, income. Data analytics has opened a number of new avenues that the entertainment industry can use to analyze past data, make creative marketing decisions, and predict the turnout for upcoming movie releases. With industry knowledge and innovative tools, QuestionPro Audience always meets the rigorous demands of our clients. Audience consumer insight Data entertainment industry

Entertainment 212

Entertainment Industry Data Advertising 212

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education. She dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

Trends

Experience Matters

SEPTEMBER 12, 2016

If you’re looking for data to benchmark your organization, competitors’ performance, or the CX of any group of companies in specific industries, then check out Temkin Group’s Industry-Specific CX Research (IndustryCX.com). We have a lot of data covering the 20 industries shown in the sidebar.

Industry 186

Industry Data B2B Groups 186

CustomerGauge

JULY 20, 2017

The technology industry has been continuously disrupting and leading markets when it comes to innovations and customer experience. The post The Technology Industry NPS® Benchmarks appeared first on CustomerGauge. Blog Featured Net Promoter benchmarks Net Promoter News News NPS Technology IndustryCompanies like Apple, Dropbox, Cisco, HPE Software and Veeam Software have served as real examples to other businesses for customer-centricity and above all business growth.

NPS 86

NPS Industry Technology Software 86

Experience Matters

APRIL 2, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Holiday Inn Express and Marriott for earning the highest customer experience scores in the hotel industry. The post Temkin Experience Ratings Industry Snapshot: Hotels appeared first on Customer Experience Matters®.

Hotels 152

Hotels Industry Hospitality Effort Score 152

Experience Matters

SEPTEMBER 13, 2018

Temkin Group publishes a large amount of industry- and company-specific research, so we often do webinars that highlight what’s happening in customer experience in those industries. The post FREE Temkin Group Industry CX Webinars appeared first on Customer Experience Matters®.

Groups 120

Groups Industry Airlines Hotels 120

Advertiser: ZoomInfo

Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment. With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”

Industry

MaritzCX

JANUARY 30, 2020

The Important First Day of the Employee Journey In the last blog on the Employee Experience in the Automotive industry, we looked at the strategic importance and economic benefit of an effective onboarding process and focused on what should happen prior to the employee’s. To view the first part of this blog series, click here.

Automotive 200

Automotive Industry Employee Experience 200

Experience Matters

APRIL 9, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Subway and Popeye’s Louisiana Kitchen for earning the top customer experience ratings in the fast food industry. Subway took the top spot out of the 24 fast food chains included in this year’s Ratings, earning a score of 83% and placing second overall out of 318 companies across 20 industries.

Industry 143

Industry Effort Score Consumers Survey 143

Experience Matters

OCTOBER 10, 2014

Since today is the last day of Customer Service Week, I’m give a shout out to industry leaders in the 2014 Temkin Customer Service Ratings. The chart below shows the leaders across 19 industries, along with where they ranked compared with the 233 companies in the ratings. The bottom line : Happy Customer Service Week! Customer experience customer service Advantage Amazon.com AOL Apple bright House Networks Chick-fil-A Courtyard By Marriott Edward Jones Electrolux H.E.B

Industry 238

Industry Customer Service Airlines Customers 238

MaritzCX

JANUARY 7, 2020

Introducing the second CX Café Customer and Employee Experience Podcast: CEO of MaritzCX, Mike Sinoway, talks about innovations that are emerging in the customer experience industry. Hear about how things are evolving, and learn how to properly utilize certain technologies to receive a positive response from your customers. Podcast

Industry 200

Industry Innovation Employee Experience Technology 200

Advertiser: ZoomInfo

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.

Sales

QuestionPro Audience

JULY 25, 2019

The market research industry has grown steadily over the last five years. But innovations could rapidly increase potential revenue in the research industry in the future. What should companies in this industry expect in the years to come? Here, we’ll take a look at key market research stats and trends from a variety of new reports covering the industry for market research. Here are a few market research stats and trends.

Industry 198

Industry Trends Marketing Innovation 198

Magellan Solutions

SEPTEMBER 27, 2020

This is especially true for the insurance industry — an industry that relies greatly on its customer base. This is why good customer service in the insurance industry is important. . Based on the above statements, we can see that the insurance industry is a people business.

Insurance 52

Insurance Industry Customer Experience Customer Service 52

C3Centricity

MAY 20, 2019

Every industry strives to improve their customers’ experience with their products and services. Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. In fact most other industries could benefit from taking a look at some of CPG’s best-in-class processes.

Strategy 164

Strategy Industry Customer Experience Hospitality 164

Experience Matters

APRIL 13, 2015

We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. As a follow-up, we published blog posts that examine the results for each of the 20 industries over the five years of the Ratings. You can see links to all of those industry snapshots below: > Airlines. >

Industry 216

Industry Wireless Airlines Insurance 216

Advertisement

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Contact Center

IntouchInsight

JUNE 17, 2020

In this report, we look at the implications that COVID-19 has had on consumer habits as they pertain to the consumption of take-out and dine-in food and beverages, as well as how the restaurant industry will need to adapt in order to meet new health and safety guidelines

Guidelines 164

Guidelines Industry Consumers Report 164

Experience Matters

APRIL 12, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry. The post Temkin Experience Ratings Industry Snapshot: Rental Cars appeared first on Customer Experience Matters®.

Industry 136

Industry Transportation Effort Score Consumers 136

Experience Matters

DECEMBER 14, 2016

At the bottom of this post we’ve assembled a number of industry-specific charts that you can download and use. Customer experience Industry DataPeople are always asking us about the correlation between customer experience and business results. While we recommend that companies examine this relationship for their specific company, we’ve done extensive industrywide analyses on the topic.

Industry 192

Industry Loyalty ROI Report 192

Experience Matters

APRIL 13, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. The post Temkin Experience Ratings Industry Snapshot: Investments appeared first on Customer Experience Matters®. consumers. TxR is based on consumers evaluating their experiences across three dimensions: success, effort, and emotion. See our FAQs about the Temkin Experience Ratings.

Industry 136

Industry Effort Score Financial Consumers 136

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Tune in to learn how (and when) to blend on-demand and instructor-led training, and discover why customer success and scaled education programs go hand-in-hand.

Customer Success

Experience Matters

APRIL 6, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to FedEx and UPS for earning the top customer experience scores in the parcel delivery industry. The post Temkin Experience Ratings Industry Snapshot: Parcel Delivery appeared first on Customer Experience Matters®.

Industry 129

Industry Effort Score Consumers Survey 129