Industry Related Topics 
eglobalis
NOVEMBER 5, 2024
Recognized and Celebrated as a Thought Leader Solis’s pioneering work has earned him numerous accolades from respected publications and industry leaders. ” – Rethink Industries “The futurist we all need now.” ” – Rethink Industries “The futurist we all need now.”
eglobalis
NOVEMBER 3, 2024
Originally posted at [link] Introduction In the realm of business-to-business (B2B) interactions, customer experience (CX) is often approached through standardized frameworks and prescriptive methodologies, frequently rooted in models from major industry analysts like Gartner, Forrester, and others.
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ECXO
NOVEMBER 25, 2024
A seemingly small UX improvement rolled out in Europe ultimately boosted satisfaction across industries. Example: Hitachi’s decision to invest in modular IoT analytics was backed by pilot tests in industrial automation. Challenges: ROI is inherently speculative, especially for innovative features.
eglobalis
OCTOBER 14, 2024
The static nature of the pillars does not account for the different challenges companies face in various industries and regions. For example, customer expectations in retail differ vastly from those in the healthcare or tech industries. The same applies to B2B and B2C.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks. In high-stakes conversations, knowing how to handle pushback can make or break the deal.
eglobalis
DECEMBER 11, 2024
Siemens (Germany): Siemens employs A/B testing and multivariate testing to refine its industrial automation solutions. North America General Electric (USA): GE uses comprehensive experimentation strategies to optimize its industrial products and services.
eglobalis
OCTOBER 30, 2024
The Current Landscape AI in the Workplace AI technologies are now integral across virtually every industry. This article explores how AI is reshaping the employee experience and its subsequent impact on customer experience.
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How does your customer education program stack up against industry leaders? The checklist was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. Step 2: Build Foundation for Scale. Step 3: Personalize Learning. Step 4: Expand Business Impact. Step 5: Elevate the Brand.
Advertiser: ZoomInfo
Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.
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Dive deep into the world of customer service and CX, and discover key insights and trends shaping the industry today According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
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With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment.
Advertiser: ZoomInfo
Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Thankfully, there’s an answer.
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This Ideabook distills those sessions into insights and actionable resources for the CS community through a curated collection of ideas, strategies, and best practices, sourced directly from industry leaders and experts around the world.
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In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels.
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