Upcoming Webinars

The Employee Factor - Perfecting Your CX From Within

Dennis Snow, President, Snow & Associates

July 15, 2020, 11 AM PDT, 2 PM EDT, 6 PM UTC

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The Post-Covid CX Powered by AI

Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

July 16, 2020, 11 AM PDT, 2 PM EDT, 6 PM UTC

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AI & Community: Don't Hammer the Flowers

Venessa Paech, Australia's Leading Community Specialist

July 21, 2020, 11:30 AM PDT, 2:30 PM EDT, 6:30 PM UTC

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Using Customer Reviews, Advocacy, and Referrals in Your Journey Map

Jeremy Boudinet, Marketing Manager, Nextiva

July 29, 2020, 11 AM PDT, 2 PM EDT, 6 PM UTC

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The Customer Continuum - Making Customer Journeys That Think Like We Do

Jared Johnson, Sr. Principal Digital Strategist , Kin + Carta

August 13, 2020, 11 AM PDT, 2 PM EDT, 6 PM UTC

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Drive Employee and Customer Satisfaction with SLAs

John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

September 23, 2020, 11 AM PDT, 2 PM EDT, 6 PM UTC

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