Adrian Swinscoe

MAY 15, 2023

With the advent of digital devices and technology, we have been accustomed to having […] The post How to improve patient experience using gamification? This is a guest post by Likitha Andugula, Marketing Analyst at Upshot.ai first appeared on Adrian Swinscoe.

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NICE inContact

JUNE 29, 2021

Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.

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NICE inContact

JULY 19, 2019

So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. With such clear benefits, incorporating gamification into your performance management program is a win-win situation. Agent Self-competition.

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Vanilla Forums

AUGUST 4, 2021

Gamification is used literally everywhere - why? It Gamification successfully increases engagement through providing incentive to participate. Gamification refers to adding game elements to something that's traditionally non-game related to make it more of a game. Because it works!

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Amplifai Coaching Category

MARCH 5, 2024

Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.

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Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Gamification is no longer a buzzword. The Psychology Behind Gamification. Gamification drives employee behavior to achieve organizational objectives and reach the level of self-actualization. Why Does Gamification Work? According to Professor B.

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Optimove

APRIL 27, 2023

By the time you get back to the office, you’ll have spent your entire lunch hour enjoying the fun of app gamification — and with a recent study by App Annie telling us that 70% of the world’s 2,000 largest companies are using gamification in their mobile apps, you won’t be alone. Increased spend?

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Influitive

OCTOBER 14, 2020

The post Gamification Alone Can’t Modernize Customer Communities appeared first on Influitive. If a large portion of your customers are sitting on the sidelines, it’s because you don’t yet have the right tools and timing to motivate them on their […].

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Customercount

JULY 12, 2019

CustomerCount has partnered with Noble Systems to integrate our first-class enterprise feedback management system with their industry-leading gamification platform to create powerful new levels of value for the processes of motivating employees and gathering customer feedback.

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SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

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Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Feedbackly

JULY 17, 2023

The post Feedbackly x The Climate Nudge project: Making Commuting Fun Through Gamification appeared first on Feedbackly. With a focus on engaging both, children and adults, they are paving the way for a greener and healthier future.

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Optimove

JANUARY 15, 2021

This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. CRM HACK: Gamification. The post Watch: CRM Hack on Gamification and a CRM Analysis on Paul Smith appeared first on Optimove. PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos.

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Optimove

JANUARY 15, 2021

This time, we got a new CRM hack on Gamification and a deep analysis on Paul Smith. CRM HACK: Gamification. The post Watch: CRM Hack on Gamification and a CRM Analysis on Paul Smith appeared first on Optimove. PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos.

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Gamification CRM Analysis Video 52

LoyaltyPlus

AUGUST 22, 2018

Leading software solutions provider and independent CRM firm LoyaltyPlus explains the context of gamification within the realm of CRM, customer life cycle management, customer experience and other business-generating streams. The main objective is to improve user engagement and productivity.”.

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CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

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Verint

APRIL 19, 2017

Gamification, the application of gaming mechanics to motivate a specific behavior, is no longer a buzzword according to Tim Bradshaw, correspondent for the Financial Times in his recent article, “Pokémon Go Shows Gamification Is Far from Dead.”

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Clicktools

JUNE 8, 2017

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Processes and associated scoring in your gamification rules need to be established so that agents can categorize calls that needed additional time or escalation. In that kind of game, everyone wins.

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Perkville

FEBRUARY 22, 2022

To survive in the competitive health and fitness industry, club operators must focus on what differentiates their club from their peers.

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Lumoa

FEBRUARY 21, 2023

Gamification Gamification is all the rage in survey research and for good reason! In a perfect scenario, this would be the starting point for planning a VoC program’s future and prioritizing some of the initiatives you’ve identified.

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Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

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QuestionPro Audience

AUGUST 10, 2020

Gamification rewards like interactive points, cash, gamification points, and donations keep the community alive and highly engaged. Since online communities have seen such a massive success in the past, researchers continue to build, grow, and nurture their community for faster insights. Use online research panels.

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C Space

APRIL 28, 2021

Gamification Nation with Americus Reed II, Identity Theorist.

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Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. Using this solution, Verint recently deployed a gamification program in its EMEA sales organization. times more often.

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Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

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CSM Magazine

JULY 18, 2024

Drives more engagement using gamification Gamification is a tactic of integrating game techniques, incentives, and other components into a workplace to leverage employees’ natural tendency to level up, collaborate with others, compete, and achieve goals effectively.

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Lithium

MAY 24, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league.

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Merkle

MARCH 10, 2022

Let’s be honest. Lately, every day can feel like Groundhog’s Day. We’re living in a pandemic, stuck in a routine, yearning for distraction, looking to be entertained. But what if your brand could give its audience a chance to win something, right on the spot, from the convenience of a smartphone?

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Vanilla Forums

JANUARY 28, 2021

Humans are competitive. And since th e beginning of recorded time, our passion for creating and playing games has only grown. In fact, humanity’s inclination for games goes so far back that we’ve even evolved circuitry in our brains devoted specifically to playing them.

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Customer Interactions

SEPTEMBER 8, 2016

Gamification is much more than rewards and badges; for any gamification project to succeed, an organization needs to align the goals of players with those of the business itself. Large-scale, successful workplace gamification needs to be adaptable and serve a real purpose.

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Advantage Communications

MARCH 10, 2020

If your company manages its customer service strategy in house, you’ll probably know just how difficult it is to keep staff motivated and engaged while at the same time ensuring you hit important metrics and efficiencies.

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Playvox

FEBRUARY 13, 2024

Gamification: Sometimes A Contact Center Can Be All Fun And Games Contact center gamification includes a range of tactics to incorporate friendly competition, recognition, and a sense of achievement. Gamification breaks up the daily routine while promoting team collaboration. The gamification software Kahoot!,

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NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

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NICE inContact

AUGUST 23, 2019

Gamification is one key way to do so. Gamification is critical in a contact center, but we’re not talking about your old school, gamification where supervisors manually tally scores at the end of the week. Not only do they need a way to see their performance, but they also need to be engaged in moving the performance needle.

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Customer Interactions

NOVEMBER 29, 2016

Google gamification, and you’ll unearth theoretical treatises and complicated case studies in abundance. But gamification doesn’t have to be a challenge – in fact, it can be broken down into 10 basic principles, or game mechanics.

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CSM Magazine

MAY 2, 2024

With the industry’s first full lifecycle platform powered by AI skill-based simulation, new and tenured agents receive personalized learning journeys with simulation training and gamification, real-time performance feedback, and the ability to track their skill-building progress.

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