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Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study

BlueOcean

Let’s talk today The post Achieving Transactional Process Improvement for a Multinational IT Corporation: A Case Study appeared first on Blue Ocean. If you’re looking to strategically support your top-tier clients through enterprise automation solutions, let us know. Complex customer service scenarios are our sweet spot.

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Creating a Custom Zendesk IVR Integration for a Multinational Communications Corporation: A Case Study

BlueOcean

The post Creating a Custom Zendesk IVR Integration for a Multinational Communications Corporation: A Case Study appeared first on Blue Ocean. Ready to reduce your call handle times and boost customer satisfaction? Schedule a call to discuss your custom IVR integration needs.

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Consumer Insights and the Annual Drive-Thru Study

IntouchInsight

At the beginning of October, we released the 23rd Annual Drive-Thru Study — the premier benchmark report for operators across North America. This report measures the performance of leading quick-serve restaurant brands across key areas such as order accuracy, timeliness, and food quality.

Study 317
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2024 Drive-Thru Study: Key Insights from our Annual Report

IntouchInsight

For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading Quick-Service Restaurant (QSR) brands.

Study 295
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How AI Is Transforming IT in 2025: A Playbook for Smarter IT Ops

It includes case studies, KPIs, and a 90-day rollout plan to help you act fast. In this executive playbook, you'll learn how mid-sized companies are deploying AI to automate tier-1 tickets, predict outages, optimize SaaS spend, and secure infrastructure without hiring a bigger team.

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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

Internships, practical stages, and real business case studies offer learners the opportunity to apply their knowledge and develop solutions in a live environment, but these experiences are rare in current programs. However, while these case studies can provide useful insights, they are often too narrow in focus.

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Model customization, RAG, or both: A case study with Amazon Nova

AWS Machine Learning

We conducted a comprehensive comparison study between model customization and RAG using the latest Amazon Nova models, and share these valuable insights. Our study used Amazon Nova Micro and Amazon Nova Lite as baseline FMs and tested their performance across different configurations.

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Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025

Packed with expert insights and real-world case studies, this guide delivers proven strategies to optimize IT spending, eliminate inefficiencies, and future-proof your operations. Plus, as a bonus, get a Cost-Cutting Assessment Toolkit to uncover hidden savings in your IT budget. Download now and start saving!

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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The US Customer Experience Decision-Makers' Guide 2022-23

Survey studies by B2B and B2C CX future strategy In this guide, you'll find various findings and suggested strategies for maximizing the customer experience while improving profitability and managing cost. Download today to learn the key steps to improve your customer experience strategy!

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Discover What Stage Your CE Program is in and the Next Steps for Tomorrow’s Growth

The checklist was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. Find out in this short Customer Education Maturity Model Self-Assessment checklist which will help you determine which of the 5 maturity stages your program is in today: Step 1: Train Your Customers.

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Your Guide to Using Conversational Marketing to Drive Demand Generation

Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. According to Bold 360, “81 percent of B2B buyers have left a page because they didn’t want to fill out a form.”.

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How Self-Service Can Drive Down Costs and Improve CX

Get case studies of self-service platforms across industries. You can both boost your customer experience while spending less. This eBook details it all! Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them.

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Best Practices for a Marketing Database Cleanse

Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.