InMoment XI

MARCH 31, 2020

The Results Are In The UK Consumer Study produced by Bain & Company in partnership with MaritzCX is the first comprehensive annual survey of major UK industries and sub-industries, including Automotive, Travel, Logistics, Utilities, Technology and Media.

Study 295

Study Consumers Automotive NPS 295

InMoment XI

MAY 2, 2016

Automotive Dealership Loyalty Study Background Purpose of the Study: To determine the relationship between dealership satisfaction, dealership customer loyalty and dealership revenues. This was a follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study.

Automotive 266

Automotive Study Loyalty Customers 266

InMoment XI

JUNE 27, 2019

2019 marks the 50-year anniversary of the MaritzCX New Vehicle Customer Study (NVCS)—the automotive industry’s largest and longest running buyer behavior consumer survey. Look Who Turned 50! The NVCS provides monthly consumer feedback about vehicle shopping, buying patterns, and feature preferences.

Study 369

Study Automotive Consumers Survey 369

InMoment XI

AUGUST 2, 2018

MaritzCX clients often ask us “why are our scores on the same question different between these two studies?” View Article.

Study 200

Study 200

The DiJulius Group

JUNE 26, 2024

Read Full Article The post 162: ACHIEVING CUSTOMER AMAZEMENT Study appeared first on The DiJulius Group. On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback.

Study 59

Study Groups Customers Feedback 59

Experience Matters

OCTOBER 1, 2018

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2018. This is the seventh year of this study that includes Net Promoter® Scores (NPS®) on 342 companies across 20 industries. The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®.

Net Promoter Score 215

Net Promoter Score Study Report NPS 215

InMoment XI

MAY 2, 2016

Automotive Dealership Loyalty Study Background Purpose of the Study: To determine the relationship between dealership satisfaction, dealership customer loyalty and dealership revenues. This was a follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study.

Automotive 200

Automotive Study Loyalty Customers 200

Uniphore

JULY 1, 2021

There have been many studies that document the state of the contact center and the mental health of contact center agents during the pandemic. The post Social Media Study: Stress Hurts Call Center Employees and the Customer Experience appeared first on Jacada. Kumaran Shanmuhan, Chief Growth Officer at Jacada. Register Now.

Social Media 218

Social Media Call Center Study Contact Center 218

InMoment XI

MAY 2, 2016

Automotive Dealership Loyalty Study Background Follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study: Two Data Sets All Respondents (n=12,875) Weighted to 2009 and 2010 vehicle sales by model Used for Sales to Service Loyalty analyses and service usage analyses Vehicle Replacers (n=5228) 5431 (..)

Automotive 200

Automotive Study Loyalty Sales 200

InMoment XI

OCTOBER 11, 2016

From time to time, clients ask why their internal customer experience (CX) tracking programs appear to yield different results than independent third-party syndicated studies. View Article.

Study 200

Study Automotive Sales Industry 200

InMoment XI

OCTOBER 11, 2016

From time to time, clients ask why their internal customer experience (CX) tracking programs appear to yield different results than independent third-party syndicated studies. View Article

Study 200

Study Automotive Sales Industry 200

Doing CX Right

OCTOBER 8, 2023

You'll learn actionable strategies based on case studies of leading brands. The post Designing Immersive Customer Experiences Based on Leading Brand Case Studies appeared first on Doing CX Right. Joe Wheeler joins Stacy Sherman to discuss how you can design immersive customer experiences in a digital-first world.

Case Study 105

Case Study Study Brands Customer Experience 105

ChurnZero

OCTOBER 8, 2024

Download a full copy of the 2024 CS Leadership Study, presented by ChurnZero, SaaStr, 6sense, Gong, Success Venture Partners, and Customer Success Meetup, here. Join the 2024 Customer Success Leadership Study webinar on Thursday, October 24, with leaders from ChurnZero, 6sense, and Success Venture Partners.

Leadership 52

Leadership Study Customer Success Metrics 52

Customer Bliss

FEBRUARY 26, 2020

Build It—Take Action: Pal’s went to school on how to hire by studying their own folks who were thriving. The post Hire People Who Will Make Your Company Unforgettable: A Case Study appeared first on Customer Bliss. Learn more about creating experience transformation that lasts and why you must build brands that are UNFORGETTABLE.

Case Study 258

Case Study Study Company Culture 258

Customer Bliss

JANUARY 20, 2022

Learn more in this case study. #CX Want more case studies? The post First Direct Bank Decided to Always Be Available: A Case Study appeared first on Customer Bliss. It says, “Our time is more important than yours.”. In listening to their best customers, @firstdirect learned they wanted to speak to a real person immediately.

Case Study 148

Case Study Banking Study Hospitality 148

Perkville

JULY 1, 2024

Link to the BE ACTIVE study abstract here. Discover how gamification and financial incentives increase physical activity in high-risk patients.

Gamification 52

Gamification Study Financial 52

Experience Matters

SEPTEMBER 16, 2014

We just published a Temkin Group report, Case Studies in Text Analytics. Here’s the executive summary: To help organizations understand how to use text analytics to transform their VoC programs, we have compiled five case studies from companies that have successfully utilized this capability. Download report for $195.

Case Study 246

Case Study Study Analytics Report 246

dscout People Nerds

MAY 28, 2024

This study explores how colorism impacts the AAPI community, and offers tactical solutions for tying ethnographic studies to evaluative product research.

Study 52

Study 52

Customer Bliss

SEPTEMBER 28, 2021

Get more case studies, activities, and insights in the book. The post Dare to Rethink What’s Always Been Done: A Case Study in Rethinking the Wait appeared first on Customer Bliss. This blog post is adapted from materials explored in Would You Do That To Your Mother? Learn more about the book and find out where to order ».

Case Study 194

Case Study Study Healthcare Hospitality 194

InMoment XI

MARCH 23, 2018

One of the questions clients ask us “Why don’t our proprietary CX scores not match up with our benchmark studies?” It’s a valid question. There can be a perception they should move in lock step. Over the next few weeks we’ll investigate as part of our CX expert series why this isn’t always the case.

Study 200

Study 200

InMoment XI

MARCH 23, 2018

One of the questions clients ask us “Why don’t our proprietary CX scores not match up with our benchmark studies?” It’s a valid question. There can be a perception they should move in lock step. Over the next few weeks we’ll investigate as part of our CX expert series why this isn’t always the case. View Article.

Study 200

Study 200

Experience Matters

OCTOBER 21, 2014

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2014. This is the third year of this study that includes Net Promoter® Scores (NPS®) on 283 companies across 20 industries based on a study of 10,000 U.S. Here’s a list of companies included in this study (.pdf). Download report for $495.

Net Promoter Score 259

Net Promoter Score Study Report Customer Connectedness 259

ModSquad

MARCH 2, 2023

You can learn more about our moderation work with WWP and their Discord community in our recent case study. And we’re honored to have veterans and their family members in our Mod network.

Case Study 82

Case Study Study Hospitality Engagement 82

CSM Magazine

DECEMBER 29, 2023

As management students, we are often faced with the question of whether it is more effective to study alone or in a group. In this article, we will explore the benefits of group study and solo sessions, offering insights into how each approach can enhance your homework experience. Here are some key benefits of solo sessions: 1.

Study 52

Study Groups Engagement Interaction 52

ClientSuccess

JANUARY 26, 2022

Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . In this article, we’ll look at the critical parts of a case study to ensure your team creates the most compelling, valuable stories to help tell – and sell – your company’s value.

Case Study 75

Case Study Study eBook Customer Journeys 75

Experience Matters

OCTOBER 2, 2017

We published a Temkin Group report, Net Promoter Score Benchmark Study, 2017. This is the fifth year of this study that includes Net Promoter® Scores (NPS®) on 299 companies across 20 industries based on a study of 10,000 U.S.

Net Promoter Score 133

Net Promoter Score Study Report NPS 133

AskNicely

OCTOBER 29, 2018

Download the full case study to find out how Genesis achieved all of the above and more with NPS. The post Case Study: How Genesis Improves Member Experience with NPS appeared first on Net Promoter Score from AskNicely. There have been behavioral changes at each site” Jake Best, Projects Coordinator for Genesis, told us.

Case Study 150

Case Study NPS Study Net Promoter Score 150

GetFeedback

JUNE 11, 2019

Deloitte’s study integrated data from 800 consumers, a 12-person online panel, and analyzed 91 million social media posts as well as 2,090 completed Voice of the Customer surveys. The post New Study: Why Emotional Connection is Essential for Customer Loyalty appeared first on GetFeedback Blog.

Study 170

Study Loyalty Connections Loyalty Programs 170

AskNicely

NOVEMBER 20, 2018

What made makes Debitsuccess an interesting study in NPS is their detailed segmentation strategy. Download the full case study to find out how Debitsuccess achieved all of the above and more with Net Promoter Score. How do they determine which responses flow to which team members? With a sophisticated segmentation plan.

Case Study 150

Case Study Study Net Promoter Score NPS 150

Education Services Group

NOVEMBER 21, 2022

I’m talking about the 2022 Customer Success Leadership Study (much more exciting, IMHO). This aligns well with the results from this year’s study. For additional insights on Customer Success influences and trends, download the full 2022 Customer Success Leadership Study. No, I don’t mean the new season of White Lotus.

Study 98

Study Leadership Customer Success Industry 98