BlueOcean

JULY 13, 2023

Learn how we delivered game-changing customer care—grab your copy of the case study today. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. Just fill out the form below.

Case Study 276

Case Study Sports Study Customer Care 276

IntouchInsight

JANUARY 12, 2025

Additionally, a study revealed that out-of-stock items result in $1 trillion in lost sales globally every year, with 34% of shoppers choosing to go to a competitors store when faced with an empty shelf.

Retail 291

Retail Study Sales Customer Experience 291

eglobalis

JANUARY 13, 2025

Here’s a Look at Five Early Users of the Bots [link] AI Case Study and Customer Stories | Microsoft AI [link] Everything You Need to Know About AI in Customer Service – Salesforce [link] AI for Customer Service & Support | Salesforce US [link] AI customer service for higher customer engagement | McKinsey [link] Customer Case Study: (..)

Customer Experience 435

Customer Experience Marketing Chatbots e-support 435

C3Centricity

DECEMBER 10, 2024

Accenture ) Expanded Case Study: Spotifys “Wrapped” Campaign Spotifys “Wrapped” campaign exemplifies how personalisation can drive engagement. Demand Metric ) Expanded Case Study: IKEAs AR Revolution IKEAs “Place” app transformed the way consumers interact with furniture online.

Trends 270

Trends Consumers Strategy Case Study 270

eglobalis

JUNE 10, 2025

Deep-Dive Case Studies: AI-Driven Experience Design in B2B Siemens Industrial Copilot & Digital Twin Experience Siemens, in collaboration with Microsoft and NVIDIA, introduced the Industrial Copilot, an advanced generative AI system integrated with digital twin technology, specifically designed for manufacturing engineers.

Innovation 301

Innovation B2B Case Study User Experience 301

eglobalis

OCTOBER 21, 2024

Studies by Forrester reveal that unaddressed complaints on social media can increase customer churn by up to 15%. Understanding when to adapt or deviate from these practices is crucial for long-term customer trust and operational efficiency.

Social Media 521

Social Media Feedback Engagement Company 521

eglobalis

MAY 20, 2025

Segment (Twilio) [link] Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution Eglobalis [link] The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging Eglobalis [link] Customer Experience and Loyalty in the Digital Age McKinsey & Company [link] How JetBlue Uses Real-Time CX Data Medallia Case Study [link] How Autodesk Drives (..)

Metrics 332

Metrics Effort Score B2C B2B 332

eglobalis

NOVEMBER 12, 2024

How Mature Companies Should Tackle Negative Social Media Feedback Analyses – [link] Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated – [link] Data Sources “It’s Time for a More Customer-Centric Approach in B2B Services” – Bevelroom Consulting, [link] “Why Customer Centricity Is a Must (..)

Customer Centricity 524

Customer Centricity Strategy B2B Consulting 524

eglobalis

MARCH 13, 2025

In fact, B2B CX leaders tend to achieve higher growth and resilience; one study found top CX performers in B2B enjoyed substantially higher margins and even delivered three times higher shareholder returns in downturns compared to their lagging peers. Present case studies and industry benchmarks that show measurable gains from CX investments.

Leadership 262

Leadership B2B B2C Net Promoter Score 262

C3Centricity

NOVEMBER 26, 2024

A recent study by McKinsey found that 87% of companies leveraging advanced customer analytics outperform their competitors in customer retention and engagement ( McKinsey ). Why Radical Consumer Centricity Matters As consumers become more informed, connected, and demanding, consumer-first approaches that lack depth lose their appeal.

Competitive Advantage 290

Competitive Advantage Consumers Banking Loyalty 290

eglobalis

NOVEMBER 5, 2024

When I was learning the art of public speaking, I studied his videos to understand his unique style. Solis combines storytelling with data and practical insights, creating presentations that are both inspiring and thought-provoking.

Leadership 504

Leadership Innovation Social Media Trends 504

Heart of the Customer

MARCH 18, 2025

Which […] The post A Study on How the World Makes B2B Supplier Contract Decisions appeared first on Heart of the Customer. Its members are ground zero for Sigma Six, lean manufacturing, just-in-time supply chains, and reliability.

B2B 78

B2B Study Groups Customer Experience 78

ECXO

NOVEMBER 25, 2024

Instead, it studied data from multiple sectors, realizing that an API enhancement would benefit its global customer base. Chasing niche demands risks alienating your broader user base. Example: When Salesforce received requests for deeper CRM integration, it didn’t simply respond to the enterprise client asking for it.

Feedback 391

Feedback Roadmap ROI Analytics 391

eglobalis

APRIL 6, 2025

link] Case study: Building a customer-centric B2B organization. While customers expect efficiency gains , the real impact lies in how you demonstrate and deliver them over time. BearingPoint (Insights), 2020. link] Key tactics for successful next-gen B2B sales. McKinsey & Company , May 5, 2023. McKinsey & Company , October 16, 2020.

Contact Center 312

Contact Center B2B Competitive Advantage Self Service 312

GetFeedback

DECEMBER 16, 2020

Find out three top findings from our recent CX study and discussion with senior CX leaders. COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay?

Trends 459

Trends Customer Experience Study Company 459

eglobalis

DECEMBER 11, 2024

Learning from successful case studies and implementing robust experimentation strategies allow organizations to navigate the complexities of CX and achieve sustained success. These include improved customer satisfaction, higher conversion rates and enhanced customer loyalty.

Customer Journeys 392

Customer Journeys Effort Score Omni-Channel Social Media 392

InMoment XI

OCTOBER 15, 2024

A recent study by Yale School of Management professor Balázs Kovács, published on April 14, 2024, reveals that AI-generated reviews can easily pass the Turing test, deceiving both human readers and AI detectors.

How To 195

How To Feedback Tools Contact Center 195

eglobalis

APRIL 27, 2025

Case Study Highlights: Agentic AI in Action [link] Agentic AI is already making significant impact across global industries. Present industry case studies and forecasted improvements. After four months of iteration, the AI was able to autonomously resolve over 60% of inbound tickets (Forethought Case Study, 2024).

Roadmap 250

Roadmap B2B Case Study Average Handle Time 250

IntouchInsight

OCTOBER 2, 2023

For over two decades, the Annual Drive-Thru Study has provided restaurant operators with benchmark data to track trends and compare their performance against key competitors. This time-based study uses mystery shopping to measure the performance of 10 leading quick-serve restaurant brands, including:

Data 347

Data Study Measurement Trends 347

eglobalis

JANUARY 20, 2025

A McKinsey study found that 70% of B2B customers identify reliability as the most critical component of their supplier relationships. B2B clients value consistency because disruptions in delivery can have cascading effects on their operations, ability to generate revenue and can impact the perceived value of their investment.

B2B 451

B2B Loyalty Loyalty Programs Innovation 451

InMoment XI

NOVEMBER 16, 2023

This hands-on workshop emphasised the significance of integrating customer and employee perspectives into experience enhancement strategies, whilst leveraging productivity studies and insights to make informed investment decisions.

Healthcare 447

Healthcare Study Culture Travel 447

C3Centricity

JANUARY 25, 2025

In today’s rapid-fire digital environment, annual brand tracking studies are like using a sundial to time a sprint. McKinsey’s 2024 Consumer Insights report reveals that 71% of brands still rely on annual studies, missing crucial market shifts. Unilever found their segments were outdated within three months of creation.

Marketing 156

Marketing Strategy How To Analytics 156

InMoment XI

NOVEMBER 26, 2024

Effort of Integration In a recent study, organizations that use customer journey mapping solutions said that the number one thing their provider needs to improve is the ease with which data sources are integrated.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

MARCH 28, 2022

InMoment for Regulatory Compliance in Action: A Quick Case Study. InMoment has helped brands across healthcare, biotechnology, pharmaceuticals, financial services, and more, but today we will share a financial services case study.

Case Study 370

Case Study Financial Analysis Healthcare 370

InMoment XI

OCTOBER 12, 2022

In fact, a study by Lee Resources reveals that 91% of unhappy customers won’t return to your brand at all. Study your brand’s customer journey, gather feedback, and identify ways to increase the amount of personal contact during the process of resolving a customer issue. That’s where a closed-loop system comes in!

System 370

System Chatbots Fashion Study 370

IntouchInsight

SEPTEMBER 5, 2023

As we prepare for the release of our 23rd Annual Drive-Thru Study , we wanted to look at how some innovative drive-thru locations are performing compared to their counterparts. A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more convenient.

Study 317

Study Innovation Survey Consumers 317

InMoment XI

MAY 4, 2022

Employee Benefit Trends Study , which reported that employee loyalty was at a 3-year low. However, the study’s 2017 findings, titled “ Work Redefined: A New Age ” focused on what companies can do to inspire loyalty: “With so much change, employees are looking for more stability, protection, and a safeguard against disruption. “I’d

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

C3Centricity

FEBRUARY 21, 2023

Increased customer loyalty According to a study by Temkin Group, companies with a strong customer-first culture see an 89% increase in customer loyalty compared to those who don’t prioritize the customer’s experience. Higher customer lifetime value Companies that put the customer first have a higher customer lifetime value.

Strategy 296

Strategy Culture Study Loyalty 296

ECXO

OCTOBER 23, 2024

Case Studies These case studies showcase tangible results, demonstrating the effectiveness of AI in addressing specific challenges: · Sephora : Sephora integrated AI through a chatbot, Sephora Virtual Artist, which allows customers to virtually try on makeup. 123 Real-World Success Stories for Your Inspiration 1.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

C3Centricity

OCTOBER 10, 2023

Do you always need the market research studies you run? You might have seen a recent post of mine on LinkedIn where […] The post Do Less Market Research But Know Much More About Your Customers first appeared on c3centricity.

Marketing 296

Marketing Study Customers Analysis 296