Optimove

JANUARY 15, 2020

This will give every customer the personal experience they expect” -Pini Yakuel, CEO, Optimove. The post 15 Ways A Growing Business Can Retain Engagement With Its Customer Base appeared first on Optimove.

Customer Base 52

Customer Base Engagement Customers Customer Experience 52

InMoment XI

JANUARY 12, 2023

Cross-selling and upselling have formed the bedrock of brand aspirations for their existing customer base for a long time now.

Customers 529

Customers Customer Experience Customer Retention Customer Base 529

DemandJump

NOVEMBER 2, 2022

Developing a SaaS marketing strategy is a perfect opportunity for companies to reach their target audience online. Content is the key to making that strategy work. A strong B2B SaaS marketing strategy uses valuable content and search engine optimization (SEO) to drive organic traffic to your website.

B2B 80

B2B Customer Base Marketing Company 80

Forrester's Customer Insights

MARCH 10, 2021

Our data shows that new logos account for close to 23% of total revenue, while retained business plus growth via upsell and cross-sell account for the rest. How are you protecting that 77%?

Customer Base 62

Customer Base Customers Data Customer Experience 62

Oracle

JULY 16, 2018

It’s one thing to wow your current customer base with sales and marketing efforts, but brands can also expand their audiences by using targeted marketing strategies geared toward the exact audience they’re looking to gain. Learn more on @brandchannel : [link] #ModernMarketing @OracleMktgCloud pic.twitter.com/JxgQCq28EX.

Customer Base 42

Customer Base Strategy Customers Marketing 42

CSM Practice

JUNE 15, 2017

In this blog, I am going to share three ways to achieve proper segmentation, which will help you move towards efficiently scaling your customer success team. #1: Value-based segmentation is probably one of the most popular segmentation methods out there. One rule is to assign one Customer Success Manager per every 2 MM in ARR.

Customer Base 40

Customer Base Customers Customer Success Customer Journeys 40

Win the Customer

MAY 6, 2014

You can offer your products and services to customers in another country but learning the culture in new markets is the key to an exceptional experience. Customer Service'

Customer Experience 136

Customer Experience Customer Base Customers Customer Service 136

Amity

MAY 4, 2016

SaaS Tattler Issue 83 - Tools to Support Your Growing Customer Base. Yes, we recognize that some companies are a bit premature for a Customer Success Platform. However, that shouldn’t stop them from making their customers successful. Tools of the trade: Apps for customer success.

Customer Base 48

Customer Base Tools Customers Effort Score 48

Magellan Solutions

OCTOBER 18, 2016

Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or network. “It It is cheaper to retain than acquire a customer,” says 70% of respondents from Econsultancy/Responsys Cross-Channel Marketing Report 2013.

Customer Base 40

Customer Base Customers Customer Retention Customer Experience 40

C3Centricity

MAY 2, 2023

As an example of this, think about Amazon , which is well known for its customer-centric approach. They offer a wide range of products, fast and reliable delivery, and excellent customer service. As a result, they have a loyal customer base and a strong brand reputation.

Strategy 226

Strategy Customers Customer Centricity Customer Satisfaction 226

Comm100

NOVEMBER 15, 2022

Grow customer base. The number one benefit of integrating digital channels into a contact centre platform is the ability to grow its customer base. This significantly increases their addressable market through an expanded product offering that meets customer service needs. Increase deal size. Next steps.

omnichannel 218

omnichannel Customers Customer Service Customer Base 218

Alida

JANUARY 18, 2022

Understanding what your customers want and expect is key to any business’s success, but uncovering those insights can take a lot of effort. You need to collect broad customer feedback, which means getting responses that are representative of your entire customer base.

Customer Engagement 246

Customer Engagement Customers Engagement Customer Base 246

Alida

OCTOBER 18, 2021

But have brands adapted alongside their customer base? The pandemic has sparked immense change in consumer behaviour trends and so it should come as no surprise that consumer needs and desires have also shifted. According to over 5,000 global consumers, clearly not enough.

Customers 246

Customers Customer Base Consumers Trends 246

C3Centricity

APRIL 18, 2023

Why is a Customer-first Strategy Important? There are several reasons why a customer-first strategy is crucial for the success of your business. First and foremost, it helps you build a loyal customer base.

Customer Centricity 156

Customer Centricity Strategy Customers Culture 156

dscout People Nerds

MARCH 19, 2020

Miraka wanted to see how their values as M?ori ori brand would resonate with an audience abroad. Remote research was critical to understanding this new market. .

Customer Base 52

Customer Base Customers Brands Marketing 52

InMoment XI

OCTOBER 26, 2022

These tribulations can take many forms; defining customer loyalty in emerging consumers, creating seamless retail experiences across channels, tracking a customer base that seems to be in multiple places at once, and keeping up with a digital landscape that changes as frequently as the Cleveland Browns change quarterbacks.

Retail 529

Retail Customer Centricity Customer Experience Customer Insights 529

Comm100

APRIL 13, 2023

After quickly providing this information, the customer can then be informed of the expected wait time and, better still, the ability to be alerted by SMS when the next agent is available. These notifications can be automated and customized based on various scenarios.

Customers 149

Customers Management Customer Experience Customer Satisfaction 149

InMoment XI

SEPTEMBER 23, 2021

Every business can agree that a sterling brand reputation does wonders for both the customer base and the bottom line—but how can companies build a better rep by leveraging customer experience (CX) tools?

Brands 493

Brands Customer Experience Touchpoint Advertising 493

Alida

SEPTEMBER 22, 2022

Personalization and two-way communication are key to engage and build loyalty among your customer base.

Customer Engagement 130

Customer Engagement Engagement Customers Tips 130

Alida

SEPTEMBER 22, 2022

Personalization and two-way communication are key to engage and build loyalty among your customer base.

Customer Engagement 130

Customer Engagement Engagement Customers Tips 130

Steve DiGioia

OCTOBER 3, 2021

In today’s challenging marketplace, the businesses that anticipate their customers’ needs, make it convenient to purchase, and find ways to do more than expected will create a more loyal customer base than those who don’t.

Customer Service 272

Customer Service Customer Experience Customer Base Customers 272

SmartKarrot

OCTOBER 16, 2020

All the business processes that you implement towards your company’s growth don’t mean a thing if your customer base is not growing. Customers can either stop your business or take it to the greater heights. Business owners have been pondering on this concern for ages – how to grow the customer base.

Customer Base 10

Customer Base Customers Customer Success omnichannel 10

NICE inContact

JUNE 17, 2021

Software that can benefit customers, employees, and businesses, sounds a little too good to be true, but that's exactly what modern customer service management software is capable of.

Customer Service 156

Customer Service Software Customers Management 156

NICE inContact

SEPTEMBER 22, 2020

In the first post of this three part series, Effective Customer Service Can be the Key to Small Business Growth, we talked about how small businesses need to protect their existing customer base if they want to achieve meaningful, sustainable growth.

Customer Experience 177

Customer Experience Customers Customer Service Customer Base 177

DemandJump

NOVEMBER 30, 2022

Expanding your customer base relies heavily on marketing and business models like freemium and product demos. So what steps should you take to build a robust customer base? As a B2B SaaS company, your ability to get your software into the hands of other businesses is essential to success.

B2B 74

B2B Customer Base Software Customers 74

Kerry Bodine

FEBRUARY 6, 2021

We once created a set of five journey maps for a retailer whose customer base was something like 98% women — and so the persona we created for each map was also a woman. We were simply representing the customers who comprised the majority of the retailers’ customer base and revenue. Then layer in diversity.

Customers 256

Customers Customer Experience Retail Customer Base 256

Totango

JULY 8, 2022

But in fact, you should be investing now more than ever in customer success. In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. How to Shift Right .

Customer Journeys 104

Customer Journeys Customer Experience Customer Retention Customer Success 104

Optimove

APRIL 6, 2023

Challenge #1 – Your customer base is growing Marketers increasingly struggle to do their jobs as their organizations launch new business lines and grow. Today marketers have the tools to create customer segments based on whichever attribute they feel is needed to support their next campaigns.

Marketing 98

Marketing Telecommunications Customer Base Touchpoint 98

NICE inContact

AUGUST 13, 2020

It won't help your small business if you're pulling in new customers through the front door while losing the same number of existing customers out the back door. To experience sustainable growth, shut that back door by taking care of your customer base with effective service. That's not growth, it's just replacement.

Customer Service 156

Customer Service Customers Customer Experience Customer Base 156

Alida

JANUARY 27, 2022

And the only way to get that information is to increase customer feedback and uncover customer truth, which requires intimate knowledge of their likes, dislikes, and issues. However, customers are hard to engage, and collecting survey responses that are representative of your entire customer base is easier said than done.

Feedback 130

Feedback Customers Customer Experience Customer Base 130

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? If (nearly) missed targets are becoming the norm, it might be time for you to dust off and revamp your customer segmentation strategy. Q: What were the major lessons learned from re-segmenting your customer base?

Customers 98

Customers Customer Base Customer Experience Customer Success 98