63 
Customer satisfaction survey questions
GetFeedback
MARCH 28, 2021
Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices. Guides
Customer Satisfaction Related Topics 
The Importance of Customer Satisfaction
Lumoa
AUGUST 12, 2019
The importance of customer satisfaction is generally taken for granted. If you don’t have a solid understanding of why customer satisfaction is important, you risk undervaluing it. Here are five reasons why customer satisfaction is important. Feed generated with FetchRSS
Join 144,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
14 motivational customer satisfaction quotes
GetFeedback
FEBRUARY 21, 2021
From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience. Guides
5 ways to improve customer satisfaction scores using customer empathy
NICE inContact
AUGUST 10, 2021
Simply put, applying customer empathy means understanding and integrating your customer’s expectations. And lucky for you, we’ve outlined what that looks like with help from three industry experts in the eBook, “Cultivating a future-proof customer journey strategy.”
Exceptional Experiences for Employees and Customers
Advertisement
One of the top trends driving a new communication experience is how companies are competing on the customer experience. Organizations that combine contact center and business communications see 3x higher customer satisfaction and 2.4x revenue growth.
Customer Satisfaction Score (CSAT) Industry Benchmarks
GetFeedback
NOVEMBER 25, 2019
If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. To do so, you can rely on the American Customer Satisfaction Index (ACSI). . Customer Satisfaction Score is 76.5%.
How to measure customer satisfaction KPIs
GetFeedback
FEBRUARY 28, 2021
How to collect customer satisfaction metrics and take strategic action based on your findings. Guides
How to Improve Your Customer Satisfaction Score (CSAT) Score
GetFeedback
AUGUST 14, 2019
Y ou know your customers are satisfied because the Customer Satisfaction Score (CSAT) that you see on your daily dashboard tells you as much. Before I answer that, let’s take a look at a popular CSAT metric that was established 25 years ago: the American Customer Satisfaction Index (ACSI). The ACSI is an economic indicator that measures the satisfaction of consumers across the U.S. Always keep tabs of changing customer needs.
Keatext helps COOLA boost customer satisfaction by 5 points
Keatext
OCTOBER 14, 2021
The post Keatext helps COOLA boost customer satisfaction by 5 points appeared first on Keatext. Case study
Customer Satisfaction Versus Customer Loyalty
Comm100
OCTOBER 30, 2015
If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then make a purchase. But, the sale is just the beginning of the journey with your new customer. Once the customer makes a purchase, you must ensure that he/she is satisfied with it. Many people confuse satisfied customers with loyal customers, and while they do share similar traits there are a few differences.
How Call Lifecycle Details Help Increase Customer Satisfaction
Advertisement
Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!
|
Customer Satisfaction Score (CSAT) Industry Benchmarks
GetFeedback
NOVEMBER 25, 2019
The complete list of the newest Customer Satisfaction Score (CSAT) industry benchmarks by the American Customer Satisfaction Index (ACSI). .
Is Your Customer Satisfaction Survey Dissatisfying Customers?
GetFeedback
NOVEMBER 20, 2018
Want happy, loyal customers? But for the business with limited resources and a thousand different priorities, building a thriving customer base is easier said than done. It isn’t a one-and-done achievement—you have to devote constant attention to activities that drive customer satisfaction and loyalty. We know how hard it can be to monitor daily customer interactions as well as their underlying business impact when you serve customers across so many channels.
Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?
GetFeedback
APRIL 22, 2019
Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a brand. However, there are many different survey methods to choose from to measure a customer’s experience — including Customer Effort Score (CES) , Net Promoter Score (NPS) , and many more. Which begs the question: In today’s environment, is the Customer Satisfaction Score (CSAT) survey still relevant?
How can you measure customer satisfaction?
ViiBE Blog
AUGUST 25, 2021
How can you measure customer satisfaction? CRM , Customer experience. Customer satisfaction measures the overall satisfaction the customer has with the business. How companies measure customer satisfaction. Customer Effort Score (CES).
Increased Customer Satisfaction and Lower Call Volume During Rapid Expansion
Advertisement
Learn how a customized support solution for a rapidly expanding company resulted in increased customer satisfaction and decreased support calls.
Cisco Secures Customer Satisfaction With GetFeedback
GetFeedback
JANUARY 8, 2020
Read how Cisco's Stealthwatch Division uses GetFeedback to improve customer satisfaction through survey automation. Articles
3 reasons customer satisfaction surveys fail
Customercount
APRIL 9, 2020
We consider the three reasons why customer satisfaction surveys fail and provide advice and information on how to fix them. The post 3 reasons customer satisfaction surveys fail appeared first on CustomerCount.
What is CSAT (Customer Satisfaction Score)& How to Measure It?
Survicate
JUNE 4, 2021
The post What is CSAT (Customer Satisfaction Score)& How to Measure It? Customer Satisfactionappeared first on Survicate.
Is customer satisfaction really a KPI?
Astea
NOVEMBER 7, 2018
Customer Satisfaction is often quoted as being an important KPI for any business. In this post from Steve Scott, Astea’s Managing Director – Asia Pacific , we consider how businesses can improve upon customer satisfaction. Happy customers are of critical importance to any business. A happy customer is good for top line revenue and for margin. Furthermore, a happy customer will help grow your market share and penetration.
Why Conversational AI Is Key to Customer Service in the Customer Experience Era
Advertiser: Interactions LLC
In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.
Top Leading and Lagging Metrics to Track to Improve Customer Satisfaction (CSAT)
NICE inContact
NOVEMBER 19, 2020
Customer loyalty and retention are at the top of the list when it comes to contact center goals. But driving loyalty and retention takes more than just measuring the customer satisfaction score (CSAT) or the net promotor score (NPS) and calling it a day.
Customer Satisfaction Continues Declining
Beyond Philosophy
SEPTEMBER 10, 2019
Customer Satisfaction is Declining in the UK! A new report by the Institute of Customer Service indicates that Customer Satisfaction is declining in the UK. Earlier this year reports from both Nunwood and Forrester, two firms entrenched in the Customer Experience movement, presented similar sentiments. All of this disappointing news about the state of Customer Experience makes one wonder what is going on in business today?
ECSI Increases Customer Satisfaction by 13%
NICE inContact
FEBRUARY 21, 2019
ECSI provides university and college student loan departments turnkey servicing programs that include payment processing, customer service for student borrowers and end-of-year tax documents. Productivity and efficiency are up, as is customer satisfaction. As a result, chat abandon rates fell by 86%, and customer satisfaction rose by 13%. The post ECSI Increases Customer Satisfaction by 13% appeared first on NICE inContact Blog.
Taking Action with Customer Satisfaction (CSAT) in Salesforce
GetFeedback
JANUARY 1, 2020
Learn how to measure and take action on Customer Satisfaction surveys right inside of Salesforce. Guides
How to Leverage Quality Management to Transform the Customer Experience
Advertisement
When was the last time you took a step back to examine quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. Download this eBook and uncover how winning organizations are improving Customer Satisfaction, NPS, and other key metrics.
Guest Blog: 5 Ways Chatbots Can Improve Your Customer Satisfaction
Comm100
DECEMBER 8, 2020
Chatbots were designed to streamline customer interaction. They save you time and money on customer services, while also improving your customer satisfaction levels. Read on to find out why a chatbot is the best solution for your customer interaction needs.
Driving Customer Satisfaction Through Great Scripting
NICE inContact
FEBRUARY 27, 2020
Balaji Venkatech Bala, Senior Director of Customer Support for Sum Total Systems, sums up the importance for scripting in his organization. Call Center Best Practices Agent Engagement Customer Experience
Today’s Toughest Marketing Challenge is Not Customer Satisfaction!
C3Centricity
OCTOBER 1, 2019
And customer satisfaction is becoming insufficient to drive growth alone. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. For them customer satisfaction is not enough; they want their guests to be enchanted, enthralled, excited, so that a return visit is a “no brainer”; no other hotel choice would make sense!
How Modern Support Impacts Customer Satisfaction
GetFeedback
MAY 17, 2018
Great customer support looks very different than it did a decade ago. Technology has given support teams incredible ways to reach the modern customer. Once upon a time, customer support agents would split their time between one or two channels (usually phone and email). So how is this innovation and growth affecting customer support as a whole? On the other hand, a great knowledge base full of helpful content can empower your customers to find answers themselves.
Drive Employee and Customer Satisfaction with SLAs
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's start making tech serve us rather than be a substitute for us. Let's empower our employees and give them the tools and strategies that will make even the angriest customer a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting and author of Customer Experience 3.0, and master customer rage for an insightful webinar on Wednesday, September 23, 2020.
What is Customer Satisfaction Score?
SurveySensum
AUGUST 18, 2020
Customer Satisfaction Score, commonly known as CSAT Score , is a business metric used by companies to gauge customer satisfaction after a certain interaction or on the overall experience of the customer. . Satisfied customers return and buy more from you.
How to Prove the ROI of Customer Satisfaction (CSAT)
GetFeedback
DECEMBER 2, 2019
Focusing on your customers will result in increased loyalty, more positive word-of-mouth referrals, and higher spend from your best customers. It costs five times more to sell to a new customer than to sell to a happy one. Your satisfied customers spend 15% more with your brand.
5 Tips to Keep Customer Satisfaction High During Holiday Rush
Provide Support
NOVEMBER 11, 2020
The post 5 Tips to Keep Customer Satisfaction High During Holiday Rush appeared first on Provide Support Blog. Articles Tips and Tricks customer satisfaction customer service load holiday customer service holiday season rush live chat during shopping season shopping season
How to Define Customer Satisfaction and Measure it
GetFeedback
OCTOBER 27, 2019
Defining customer satisfaction is not easy. On the surface, you think you know what it means to have a satisfied customer. The only way to really have an exact answer is to measure customer satisfaction. Before you can do that, it’ll probably serve you well to define customer satisfaction. In this article, we talk about just that: how you can define customer satisfaction and the methods to measure it. Defining customer satisfaction.
What Do Your Employees Need to Provide Outstanding Customer Experiences?
Speaker: Laura Sikorski, Contact Center Consultant
Join us for an insightful webinar with Laura Sikorski where she will provide guidance on how to be sure your organization is reacting to the new digital-savvy customer. Our new world is multi-channel, omnichannel, cross-channel, and even channel-agnostic.
How to Provide Personalized Customer Service on Various Channels To Boost Customer Satisfaction
Comm100
SEPTEMBER 25, 2021
Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they connect with your customer service. But why personalized customer service? What is personalized customer service?
Let's personalize your content