VoE: How Employee Feedback Contributes to Your CEM Program
IntouchInsight
JUNE 2, 2017
You want to utilize all of your resources in order to have the most impact from your CEM (customer experience management) program , but there's one resource in particular that companies often forget to utilize - their employees. Customer Experience Management CEMWhile voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other channels.
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