Customer Experience Speaker, Consultant, Author OR…A Robot

Michelli Experience

Customer Experience Speaker, Consultant, Author VS. CASHIERS. As a customer experience consultant , I am constantly working with business leaders to help them “get obsessed with value” and look for ways to provide the right mix of people and technology to deliver it. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

Software-Powered Consulting Services

Forrester's Customer Insights

As firms mature their digital capabilities, digital executives move beyond simply adding digital bolt-ons to the existing business model. These leaders use new technology capabilities to change the business model and drive new revenue growth. This is where the real digital transformation begins.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

CX Consulting 101 – How to Align Your Organization to Activate Change

Strativity

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you.

CX Consulting 101 – Top Principles of Customer Experience Design

Strativity

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you.

How Communities Can Supercharge Your Business, Brand and Teams

Speaker: Jono Bacon, Community Expert and 'People Powered' Author

There is a growing trend in companies seeing the value of building communities for their customers and users. Sephora, Harley Davidson and many more have driven enormous success with their communities. Doing this well is tricky though. How do you know where to start, what goals you should start with, and how to track your success? Join Vanilla Forums on Tuesday, April 7 at 12:00 p.m. ET to hear from community strategy consultant and author of People Powered, Jono Bacon.

What Does It Take to Become a Successful Consultant?

SuiteCX

So, you want to be a consultant? Here are some tips and techniques to follow so you can become successful in the consulting field. View Document. Documents Thought Leadership

CX Consulting 101 – Using CX Research to Understand Your Current State

Strativity

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you.

6 Thought Leadership Strategies for Independent Consultants

ShepHyken

Utilize thought leadership in your consulting business with these 6 strategies

CX Consulting 101: Mobilize Your Employees to Deliver Better CX

Strativity

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you.

CX Consulting 101: Mobilize Your Employees to Deliver Better CX

Strativity

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you.

The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Speaker: Kristina Evey, Customer Experience Expert and Consultant

As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?

CX Consulting 101: Mobilize Your Employees to Deliver Better CX

Strativity

Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you.

Consultancies Are Reinventing Their Service Model For AI

Forrester's Customer Insights

Service Providers Are Both Shaping AI And Being Transformed By It When we evaluated AI consultancies both globally and in Asia Pacific for […]. Even as the power of AI technologies grows, getting business value from AI-enabled projects still eludes most firms.

The (Consultant-Approved) Customer Service Diet

Micah Solomon

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Instead of pointing out what to do to improve your customer service (my usual mode of operations as a customer service consultant), today I’m going to point out the actions and mindsets that, if removed from your repertoire, will go a long way toward creating customer service excellence.

The Rise Of Media Consultancies

Forrester's Customer Insights

Media agencies are becoming media consultancies. The first Forrester Wave™ of global media agencies reveals the category adding technology, services and capabilities to leap beyond conventional media planning and buying. However, who’s leading might surprise you.

Confirmit Compass CX Consulting

Confirmit

Confirmit’s Compass CJM service enables clients to leverage an efficient and cost effective solution delivered by highly experienced CX consultants to ensure that your CX program is on track and delivering key insights to support your desired business outcomes.

{Infographic} Customer Experience Speaker, Consultant, Author, or … A Robot

Michelli Experience

The post {Infographic} Customer Experience Speaker, Consultant, Author, or … A Robot appeared first on Joseph Michelli.

The Future of Customer Service: Human Intelligence (HI) or Artificial Intelligence (AI)

Michelli Experience

I have been slow to accept that, from a service perspective, humans will ever be replaced by computers.

Research Announcement — Asia Pacific Cybersecurity Consulting Providers, Q4 2019

Forrester's Customer Insights

This time I will be evaluating cybersecurity consulting providers in Asia Pacific. The cybersecurity consulting market has been alive and well in APAC since I began my career many years ago. I myself have worked within, and was a client of a few consultancies throughout […].

CXU Announces New Consulting Services for CX Financial Measurement

CX University

CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. The new consulting services are divided into two types: CX Return on Investment Measure and the Customer-Centric Business Intelligence (BI) System.

Consulting Website Design 009: The Power of Brand [VIDEO]

Talkdesk

In this episode, you’ll learn about your consulting website and branding. Welcome to Consulting Website Design 09, The Power of Brand. Last week, I received a message from my friend Dana, and she told me she re-launched her consulting website. Consulting Website Design

Understand The Current State of Your Customer Experience - Without Hiring a Consultant

CX Journey

Image courtesy of cheryl1906 For today’s post, it was my pleasure to collaborate with Ben Motteram to compile some ideas you may not have considered with regards to ways you can measure how well you're delivering your customer experience - without hiring a consultant to do the work with or for you.

Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Customer Guru

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence.

Why Qualtrics – Liching Yew – Technology Consultant – Sydney, Australia

Qualtrics

What made you want to get into technology consulting? The post Why Qualtrics – Liching Yew – Technology Consultant – Sydney, Australia appeared first on Qualtrics.

Why Qualtrics – Suzanne Scharer – Principal Customer Success Consultant – Provo, UT

Qualtrics

What made you want to get into customer success consulting? I’m in Customer Success and it’s a natural extension of my consulting background. At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them.

Why Qualtrics – Randy Hulme – Principal Customer Success Consultant – Provo, UT

Qualtrics

Most of my work in management consulting and corporate strategy focused on accelerating growth and expanding profitability. At Qualtrics in Customer Success, I partner with our customers to achieve their business outcomes by providing thought leadership and strategic consultation.

Customer Service Consultant: 7 Ways To Make (Immediate) Customer Service Improvement

Micah Solomon

Which is why, in customer service consulting and among customer experience consultants, we always recommend you first work on getting your framework right, before going forward and attacking the details. Micah Solomon is a customer service consultant, customer experience consultant, speaker and the bestselling author most recently of High-Tech, High-Touch Customer Service.

Case Study - Culturati Research & Consulting| Confirmit

Confirmit

Confirmit is not just our vendor, they are a partner and an extension of our own team that helps us be a best-in-class research consultant. No company aiming for significant growth in the US can ignore the Hispanic market in their research.

PPT Solutions Bolsters Consulting Team with Addition of Ted Cart

ppt solutions

TULSA, OKLAHOMA, March 7, 2019 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, recently announced the appointment of Ted Cart as Principal Consultant. The post PPT Solutions Bolsters Consulting Team with Addition of Ted Cart appeared first on PPT Solutions.

CSM from the Trenches: Mentors – Gregg Frohman, Director of Consulting, ClientSuccess

ClientSuccess

From : Gregg Frohman , Director of Consulting. The post CSM from the Trenches: Mentors – Gregg Frohman, Director of Consulting, ClientSuccess appeared first on ClientSuccess.

Confirmit Compass CX Consulting: Action Planning Labs

Confirmit

Planning the appropriate actions to improve your customer experience is hard and this can deter the cross-functional participation you need! Oftentimes, involving an unbiased, external CX expert to lead your Action Planning sessions is an effective means of driving engagement.

Confirmit Compass CX Consulting: Action Planning Labs

Confirmit

Planning the appropriate actions to improve your customer experience is hard and this can deter the cross-functional participation you need! Oftentimes, involving an unbiased, external CX expert to lead your Action Planning sessions is an effective means of driving engagement.

Research Announcement Forrester Wave Q4 2019: European Cybersecurity Consulting Service Providers

Forrester's Customer Insights

We are currently considering the list of vendor participants we are planning to invite to a pre-screener for the Q4 European Cybersecurity Consulting Service Provider Wave.

Why You Should Be A “Yes and” Leader In A “No but” World

Michelli Experience

Industry expert promoted to Confirmit Global CX Consulting lead

MyCustomer

14th Aug 2019 Appointment marks continued focus on best practice and partnership Industry expert promoted to Confirmit consult lead

How to Create A Successful Customer Loyalty Program

Michelli Experience

Why Qualtrics – Miki Bentz – Technology Consultant – Seattle, WA

Qualtrics

As a Technology Implementation Consultant, my main priority is to enable the client on their journey to onboard with the Qualtrics platform. Miki is a CX Technology Consultant at Qualtrics in Seattle. What is your ‘why’?