Expert insights. Personalized for you.
The World’s Largest CX Transformation firm, Strativity Group, named 36th fastest growing consulting firm by Consulting Magazine — founder Lior Arussy accepts SmartCEO’s Circle of Excellence Award. MORE
Business Client Experience Consulting Client Experience Keynote Customer Advocacy Customer Engagement Customer Experience Customer Experience Consulting Customer Experience Keynote customer loyalty Customer Service Customer Value Driven to Delight Employee Engagement General Human Performance Joseph Michelli Leadership Consulting Leadership Keynote Mercedes-Benz USA Patient Experience Consulting Patient Experience Keynote Client Experience Design Customer Centric Customer Experience Consultant Customer Experience Design Customer Service Consultant Customer Service Consulting Customers Leadership Leadership Development Management Michelli Experience Service Service-Centric Strategic Planning The Michelli Experience MORE
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Instead of pointing out what to do to improve your customer service (my usual mode of operations as a customer service consultant), today I’m going to point out the actions and mindsets that, if removed from your repertoire, will go a long way toward creating customer service excellence. MORE
From : Gregg Frohman , Director of Consulting. The post CSM from the Trenches: Mentors – Gregg Frohman, Director of Consulting, ClientSuccess appeared first on ClientSuccess. MORE
Confirmit’s Compass CJM service enables clients to leverage an efficient and cost effective solution delivered by highly experienced CX consultants to ensure that your CX program is on track and delivering key insights to support your desired business outcomes. MORE
I have been slow to accept that, from a service perspective, humans will ever be replaced by computers. MORE
We are currently considering the list of vendor participants we are planning to invite to a pre-screener for the Q4 European Cybersecurity Consulting Service Provider Wave. MORE
As a Technology Implementation Consultant, my main priority is to enable the client on their journey to onboard with the Qualtrics platform. Miki is a CX Technology Consultant at Qualtrics in Seattle. What is your ‘why’? MORE
What made you want to get into technology consulting? The post Why Qualtrics – Liching Yew – Technology Consultant – Sydney, Australia appeared first on Qualtrics. MORE
Service Providers Are Both Shaping AI And Being Transformed By It When we evaluated AI consultancies both globally and in Asia Pacific for […]. Even as the power of AI technologies grows, getting business value from AI-enabled projects still eludes most firms. MORE
14th Aug 2019 Appointment marks continued focus on best practice and partnership Industry expert promoted to Confirmit consult lead MORE
Business Client Experience Consulting Client Experience Keynote Customer Advocacy Customer Engagement Customer Experience Customer Experience Consulting Customer Experience Keynote customer loyalty Customer Service Customer Value Driven to Delight Employee Engagement General Joseph Michelli Leadership Consulting Leadership Keynote Mercedes-Benz USA Patient Experience Consulting Patient Experience Keynote Social Media Advertising Attention Branding Client Experience Design Consulting Customer Experience Consultant Customer Experience Design Customer Service Consultant Customers Delivering WOW The Michelli Experience The Starbucks Experience The Zappos' Experience Twitter UCLA WOWful Connections MORE
This opportunity is the perfect transition for me from strategy consulting – I will be able to stay close to high tech while remaining in Toronto, and build out my operational experience in building and scaling a team in Canada. What made you want to get into customer success consulting? MORE
TULSA, OKLAHOMA, March 7, 2019 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, recently announced the appointment of Ted Cart as Principal Consultant. The post PPT Solutions Bolsters Consulting Team with Addition of Ted Cart appeared first on PPT Solutions. MORE
Planning the appropriate actions to improve your customer experience is hard and this can deter the cross-functional participation you need! Oftentimes, involving an unbiased, external CX expert to lead your Action Planning sessions is an effective means of driving engagement. MORE
In this episode, you’ll learn about your consulting website and branding. Welcome to Consulting Website Design 09, The Power of Brand. Last week, I received a message from my friend Dana, and she told me she re-launched her consulting website. Consulting Website Design MORE
Confirmit is not just our vendor, they are a partner and an extension of our own team that helps us be a best-in-class research consultant. No company aiming for significant growth in the US can ignore the Hispanic market in their research. MORE
Image courtesy of cheryl1906 For today’s post, it was my pleasure to collaborate with Ben Motteram to compile some ideas you may not have considered with regards to ways you can measure how well you're delivering your customer experience - without hiring a consultant to do the work with or for you. MORE
Which is why, in customer service consulting and among customer experience consultants, we always recommend you first work on getting your framework right, before going forward and attacking the details. Micah Solomon is a customer service consultant, customer experience consultant, speaker and the bestselling author most recently of High-Tech, High-Touch Customer Service. MORE
Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017. Outsource Consultants President, Corey Kotlarz says, “We are very excited to have Dave on board. MORE
Media agencies are becoming media consultancies. The first Forrester Wave™ of global media agencies reveals the category adding technology, services and capabilities to leap beyond conventional media planning and buying. However, who’s leading might surprise you. MORE
Real leaders care about the size of their heart particularly as it relates to how they care for their people! MORE
I enjoy working as an Implementation Consultant at Qualtrics because it is project-based and always evolving. The post Why Qualtrics – Paulina Fetha – Implementation Consultant – Dublin, Ireland appeared first on Qualtrics. At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. This is Paulina’s “Why Qualtrics” story. MORE
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. MORE
This time I will be evaluating cybersecurity consulting providers in Asia Pacific. The cybersecurity consulting market has been alive and well in APAC since I began my career many years ago. I myself have worked within, and was a client of a few consultancies throughout […]. MORE
CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. The new consulting services are divided into two types: CX Return on Investment Measure and the Customer-Centric Business Intelligence (BI) System. MORE
What made you want to get into customer success consulting? I’m in Customer Success and it’s a natural extension of my consulting background. At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. MORE
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. MORE
So, you want to be a consultant? Here are some tips and techniques to follow so you can become successful in the consulting field. View Document. Documents Thought Leadership MORE
The post {Infographic} Customer Experience Speaker, Consultant, Author, or … A Robot appeared first on Joseph Michelli. MORE
Customer Experience Speaker, Consultant, Author VS. CASHIERS. As a customer experience consultant , I am constantly working with business leaders to help them “get obsessed with value” and look for ways to provide the right mix of people and technology to deliver it. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. MORE
Planning the appropriate actions to improve your customer experience is hard and this can deter the cross-functional participation you need! Oftentimes, involving an unbiased, external CX expert to lead your Action Planning sessions is an effective means of driving engagement. MORE
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. MORE
Utilize thought leadership in your consulting business with these 6 strategies MORE
Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. MORE
Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. MORE
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. MORE
Most of my work in management consulting and corporate strategy focused on accelerating growth and expanding profitability. At Qualtrics in Customer Success, I partner with our customers to achieve their business outcomes by providing thought leadership and strategic consultation. MORE
Mr. Patel is a leading Customer Service Consultant in India. The post Be Customer-Obsessed and Leave Your Competition Behind – CX Lessons by Mr. Sandeep S Patel, Customer Service Consultant appeared first on Customer Guru. MORE
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. MORE
Consulting Related Topics Michelli Experience
JUNE 13, 2017
Customer Experience Speaker, Consultant, Author VS. CASHIERS. As a customer experience consultant , I am constantly working with business leaders to help them “get obsessed with value” and look for ways to provide the right mix of people and technology to deliver it. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.
Forrester's Customer Insights
FEBRUARY 17, 2020
Service Providers Are Both Shaping AI And Being Transformed By It When we evaluated AI consultancies both globally and in Asia Pacific for […]. Even as the power of AI technologies grows, getting business value from AI-enabled projects still eludes most firms.
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Strativity
OCTOBER 18, 2019
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you.
Strativity
NOVEMBER 21, 2019
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?
SuiteCX
JUNE 22, 2018
So, you want to be a consultant? Here are some tips and techniques to follow so you can become successful in the consulting field. View Document. Documents Thought Leadership
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Strativity
JANUARY 15, 2020
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you.
Strativity
JANUARY 15, 2020
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles and frameworks to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you.
ShepHyken
AUGUST 29, 2017
Utilize thought leadership in your consulting business with these 6 strategies
Micah Solomon
OCTOBER 12, 2018
The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Instead of pointing out what to do to improve your customer service (my usual mode of operations as a customer service consultant), today I’m going to point out the actions and mindsets that, if removed from your repertoire, will go a long way toward creating customer service excellence.
Forrester's Customer Insights
SEPTEMBER 18, 2018
Media agencies are becoming media consultancies. The first Forrester Wave™ of global media agencies reveals the category adding technology, services and capabilities to leap beyond conventional media planning and buying. However, who’s leading might surprise you.
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Confirmit
JULY 24, 2018
Confirmit’s Compass CJM service enables clients to leverage an efficient and cost effective solution delivered by highly experienced CX consultants to ensure that your CX program is on track and delivering key insights to support your desired business outcomes.
Michelli Experience
JUNE 14, 2017
The post {Infographic} Customer Experience Speaker, Consultant, Author, or … A Robot appeared first on Joseph Michelli.
Michelli Experience
FEBRUARY 7, 2017
I have been slow to accept that, from a service perspective, humans will ever be replaced by computers.
Forrester's Customer Insights
MAY 15, 2019
This time I will be evaluating cybersecurity consulting providers in Asia Pacific. The cybersecurity consulting market has been alive and well in APAC since I began my career many years ago. I myself have worked within, and was a client of a few consultancies throughout […].
CX University
OCTOBER 30, 2017
CX University (CXU) announced today the official launch of Customer Experience (CX) Financial Consulting Services. The new consulting services are divided into two types: CX Return on Investment Measure and the Customer-Centric Business Intelligence (BI) System.
Talkdesk
DECEMBER 21, 2017
In this episode, you’ll learn about your consulting website and branding. Welcome to Consulting Website Design 09, The Power of Brand. Last week, I received a message from my friend Dana, and she told me she re-launched her consulting website. Consulting Website Design
CX Journey
NOVEMBER 2, 2016
Image courtesy of cheryl1906 For today’s post, it was my pleasure to collaborate with Ben Motteram to compile some ideas you may not have considered with regards to ways you can measure how well you're delivering your customer experience - without hiring a consultant to do the work with or for you.
Customer Guru
APRIL 10, 2018
Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence.
Qualtrics
OCTOBER 24, 2019
What made you want to get into technology consulting? The post Why Qualtrics – Liching Yew – Technology Consultant – Sydney, Australia appeared first on Qualtrics.
Qualtrics
OCTOBER 30, 2019
What made you want to get into customer success consulting? I’m in Customer Success and it’s a natural extension of my consulting background. At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them.
Qualtrics
OCTOBER 22, 2019
Most of my work in management consulting and corporate strategy focused on accelerating growth and expanding profitability. At Qualtrics in Customer Success, I partner with our customers to achieve their business outcomes by providing thought leadership and strategic consultation.
Confirmit
FEBRUARY 26, 2019
Confirmit is not just our vendor, they are a partner and an extension of our own team that helps us be a best-in-class research consultant. No company aiming for significant growth in the US can ignore the Hispanic market in their research.
Micah Solomon
DECEMBER 12, 2014
Which is why, in customer service consulting and among customer experience consultants, we always recommend you first work on getting your framework right, before going forward and attacking the details. Micah Solomon is a customer service consultant, customer experience consultant, speaker and the bestselling author most recently of High-Tech, High-Touch Customer Service.
ppt solutions
MARCH 7, 2019
TULSA, OKLAHOMA, March 7, 2019 – PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, recently announced the appointment of Ted Cart as Principal Consultant. The post PPT Solutions Bolsters Consulting Team with Addition of Ted Cart appeared first on PPT Solutions.
ClientSuccess
FEBRUARY 14, 2019
From : Gregg Frohman , Director of Consulting. The post CSM from the Trenches: Mentors – Gregg Frohman, Director of Consulting, ClientSuccess appeared first on ClientSuccess.
Forrester's Customer Insights
MAY 7, 2019
We are currently considering the list of vendor participants we are planning to invite to a pre-screener for the Q4 European Cybersecurity Consulting Service Provider Wave.
Confirmit
JULY 23, 2018
Planning the appropriate actions to improve your customer experience is hard and this can deter the cross-functional participation you need! Oftentimes, involving an unbiased, external CX expert to lead your Action Planning sessions is an effective means of driving engagement.
Confirmit
JULY 23, 2018
Planning the appropriate actions to improve your customer experience is hard and this can deter the cross-functional participation you need! Oftentimes, involving an unbiased, external CX expert to lead your Action Planning sessions is an effective means of driving engagement.
MyCustomer
AUGUST 14, 2019
14th Aug 2019 Appointment marks continued focus on best practice and partnership Industry expert promoted to Confirmit consult lead
Qualtrics
MARCH 4, 2019
As a Technology Implementation Consultant, my main priority is to enable the client on their journey to onboard with the Qualtrics platform. Miki is a CX Technology Consultant at Qualtrics in Seattle. What is your ‘why’?
Michelli Experience
APRIL 26, 2016
Business Client Experience Consulting Client Experience Keynote Customer Advocacy Customer Engagement Customer Experience Customer Experience Consulting Customer Experience Keynote customer loyalty Customer Service Customer Value Driven to Delight Employee Engagement General Human Performance Joseph Michelli Leadership Consulting Leadership Keynote Mercedes-Benz USA Patient Experience Consulting Patient Experience Keynote Client Experience Design Customer Centric Customer Experience Consultant Customer Experience Design Customer Service Consultant Customer Service Consulting Customers Leadership Leadership Development Management Michelli Experience Service Service-Centric Strategic Planning The Michelli Experience
Michelli Experience
MARCH 1, 2016
Business Client Experience Consulting Client Experience Keynote Customer Advocacy Customer Engagement Customer Experience Customer Experience Consulting Customer Experience Keynote customer loyalty Customer Service Customer Value Driven to Delight Employee Engagement General Joseph Michelli Leadership Consulting Leadership Keynote Mercedes-Benz USA Patient Experience Consulting Patient Experience Keynote Social Media Advertising Attention Branding Client Experience Design Consulting Customer Experience Consultant Customer Experience Design Customer Service Consultant Customers Delivering WOW The Michelli Experience The Starbucks Experience The Zappos' Experience Twitter UCLA WOWful Connections
CSM Magazine
APRIL 5, 2017
Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017. Outsource Consultants President, Corey Kotlarz says, “We are very excited to have Dave on board.
Qualtrics
SEPTEMBER 10, 2019
I enjoy working as an Implementation Consultant at Qualtrics because it is project-based and always evolving. The post Why Qualtrics – Paulina Fetha – Implementation Consultant – Dublin, Ireland appeared first on Qualtrics. At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them. This is Paulina’s “Why Qualtrics” story.
Michelli Experience
MARCH 8, 2016
Real leaders care about the size of their heart particularly as it relates to how they care for their people!
Qualtrics
OCTOBER 10, 2019
This opportunity is the perfect transition for me from strategy consulting – I will be able to stay close to high tech while remaining in Toronto, and build out my operational experience in building and scaling a team in Canada. What made you want to get into customer success consulting?
Beyond Philosophy
FEBRUARY 5, 2019
Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too.
Strativity
NOVEMBER 11, 2015
The World’s Largest CX Transformation firm, Strativity Group, named 36th fastest growing consulting firm by Consulting Magazine — founder Lior Arussy accepts SmartCEO’s Circle of Excellence Award.
Customer Guru
JANUARY 3, 2018
Mr. Patel is a leading Customer Service Consultant in India. The post Be Customer-Obsessed and Leave Your Competition Behind – CX Lessons by Mr. Sandeep S Patel, Customer Service Consultant appeared first on Customer Guru.
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