{Infographic} Customer Experience Speaker, Consultant, Author, or … A Robot

Michelli Experience

The post {Infographic} Customer Experience Speaker, Consultant, Author, or … A Robot appeared first on Joseph Michelli.

141

Customer Experience Speaker, Consultant, Author OR…A Robot

Michelli Experience

Customer Experience Speaker, Consultant, Author VS. CASHIERS. As a customer experience consultant , I am constantly working with business leaders to help them “get obsessed with value” and look for ways to provide the right mix of people and technology to deliver it. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

109

Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Customer Guru

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence.

113

6 Thought Leadership Strategies for Independent Consultants

ShepHyken

Utilize thought leadership in your consulting business with these 6 strategies

52

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

consulting too few sources. consulting with over 1,000 C-Suite. New Study Reveals Reliance on Too Few. Data Sources; Organizations Likely Missing. Opportunities to Meet the Real Needs of.

Be Customer-Obsessed and Leave Your Competition Behind – CX Lessons by Mr. Sandeep S Patel, Customer Service Consultant

Customer Guru

Mr. Patel is a leading Customer Service Consultant in India. The post Be Customer-Obsessed and Leave Your Competition Behind – CX Lessons by Mr. Sandeep S Patel, Customer Service Consultant appeared first on Customer Guru.

112

Understand The Current State of Your Customer Experience - Without Hiring a Consultant

CX Journey

Image courtesy of cheryl1906 For today’s post, it was my pleasure to collaborate with Ben Motteram to compile some ideas you may not have considered with regards to ways you can measure how well you're delivering your customer experience - without hiring a consultant to do the work with or for you.

194

{Infographic} The Future of Customer Service: Artificial Intelligence vs Human Intelligence

Michelli Experience

219

The Future of Customer Service: Human Intelligence (HI) or Artificial Intelligence (AI)

Michelli Experience

I have been slow to accept that, from a service perspective, humans will ever be replaced by computers.

277

Strategic Positioning Infographic | Is Your Customer Experience Agile Enough?

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

130

Love Your Customers And They Will Love You Back – Nienke Bloem, Customer Experience Consultant and Keynote Speaker

Customer Guru

Nienke Bloem is an acclaimed Customer Experience (CX) consultant and a distinguished keynote speaker on CX. Currently, she is an independent CX consultant and her clientele includes prominent brands such as ABN AMRO, Zendesk, and Amadeus. The post Love Your Customers And They Will Love You Back – Nienke Bloem, Customer Experience Consultant and Keynote Speaker appeared first on Customer Guru.

66

Outsource Consultants Hires New Vice President of Global Sales

CSM Magazine

Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017. Outsource Consultants President, Corey Kotlarz says, “We are very excited to have Dave on board.

52

{Infographic} Empathetic Design

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

141

{Infographic} Fine-tuning Your Service Expectations and Your Consistent Delivery of Service Behaviors

Michelli Experience

236

Make a Mouse: The Power of a Culture of Customer Experience Excellence {Infographic}

Michelli Experience

219

Voices For Professional Services Consulting Fact Sheet

Confirmit

Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

52

{Infographic} Empathic Design

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

130

The Future of Customer Experience Delivery

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. My crystal ball says winning experiences will deliver.

151

Verint Announces New CX Consulting Capabilities

Verint

Today’s consumers have high expectations and increasingly expect their sales and service experiences to be personalized, quick and easy across all interaction channels.

36

Voting for Over-Delivery: The Inspirational Power of Promises Fulfilled {Infographic}

Michelli Experience

219

Customer Experience Excellence – The Science and the Craft {Infographic}

Michelli Experience

247

How to Select a Customer Experience Consultant – Part 1

Strativity

The proliferation of firms and individuals offering customer experience consulting services makes it difficult for organizations to make the right selection. After conducting over 200 projects around the world, we have learned the criteria that are crucial for a great customer experience consulting project and how to best set up a customer consulting project that will empower your organization to achieve your goals.

40

{Infographic} Are You Up for the Human/Tech Challenge?

Michelli Experience

236

{Infographic} Not Just Fast: Understanding a Responsive Experience

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

141

From Call Center to Consultant: 6 Steps I Followed to Build My Customer Experience Career

Michel Falcon Experience

The post From Call Center to Consultant: 6 Steps I Followed to Build My Customer Experience Career appeared first on Michel Falcon Customer and Employee Experience Expert If you’re reading this, you most likely have a career in customer experience.

86

OTG Consulting Partners with Talkdesk to Provide Cloud-Based Contact Center Software

Talkdesk

Through its partnership with Talkdesk, OTG Consulting is able to leverage Talkdesk’s partner program benefits, including its expansive product set, competitive residuals and lucrative spiffs, dedicated account teams, ongoing training and priority support. About OTG Consulting.

52

{Infographic} All Business is Personal – Consistency with a Twist

Michelli Experience

236

We Are All In The Perception Business {Infographic}

Michelli Experience

242

Countering Terror with a Service Heart {Infographic}

Michelli Experience

141

{Infographic} Retail Armageddon, Chupacabra, and Other Myths

Michelli Experience

Save Save. The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli.

141

Happiness is Not an App on a Mobile Phone {Infographic}

Michelli Experience

141

{Infographic} Customer Value – Expanding across the 12 Standard Forms of Value

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

141

The Robots are Here and There is Fear | Infographic

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

130

From Call Center to Consultant: 6 Steps I Followed to Build My Customer Experience Career

Michel Falcon Experience

But I knew that I needed to cut my teeth and earn experience if I wanted a smooth transition between being an employee and being an entrepreneur, consultant and keynote speaker. If you’re reading this, you most likely have a career in customer experience.

78

One if by Voice, Two if by Drone – Make it Easy or Turn out the Lights

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. So, who’s in your home? Is it Alexa, Siri, or Google? If none of them occupy a nightstand or counter space, it is likely only a matter of time.

141

{Infographic} Retail Armageddon, Chupacabra, and Other Myths

Michelli Experience

Save Save. The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli.

130

5 Things a Service Professional Should Never Say {Infographic}

Michelli Experience

141

Noble Associations, Transparency, and Accountability EQUALS Success {Infographic}

Michelli Experience

141

{Infographic} Customer Experience Lessons from Television Advertising’s Biggest Day in America

Michelli Experience

A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

130

Customer Service Consultant: 7 Ways To Make (Immediate) Customer Service Improvement

Micah Solomon

Which is why, in customer service consulting and among customer experience consultants, we always recommend you first work on getting your framework right, before going forward and attacking the details. Micah Solomon is a customer service consultant, customer experience consultant, speaker and the bestselling author most recently of High-Tech, High-Touch Customer Service.

43