20 Customer Service Training Ideas and Activities for Busy Teams

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Whether you’re planning a training course or using external courses, it’s important to take a break and have some fun in order to keep your team members engaged. Planning activities can take a lot of time that your training instructor might not have to spare. Customer Service

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. ” And customer service training is vital to maintaining excellent customer relations. Customer Service

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3 Ways to Add Magic to your Customer Service Training

360Connext

What do customers talk about after interacting with your company? Or…they tell their friends how happy they were with the service of such an exceptionally helpful, friendly representative for your company. Most likely, one of two things happens.

[Interview] Improve Your Customer Service Training with This Expert Advice

Comm100

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work to consider all of your options and find the best course ; you also have to learn how to implement the training to get the highest ROI.

Customer service training, or service education. What’s the difference?

Up Your Service

Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence ?

Don’t Waste Your Money on Customer Service Training! - Frank Reactions

Tema Frank

Customer Service Training Can Be Worthwhile, But… Too many companies waste their customer service training time and money. Customer service training is one of the most commonly searched terms online.

VIDEO – Customer Service Training 101: How to Build a World-Class Program

Michel Falcon Experience

After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. The type of content your training program must have. Customer Service

How Customer Service Training Is Like a Hollywood Love Story

Customers That Stick

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Handling Challenging Conversations with a Customer Service Focus

Who's Your Gladys?

It isn’t always easy to keep customers happy. Your ability to handle challenging conversations can make the difference between forming a stronger customer relationship and sending them to your competition. challenging conversations Customer Service Articles customer service training

Raising Customer Service to an Art Form at the Townsend Hotel

Who's Your Gladys?

We love tapping into the experience of successful customer-focused business leaders. We asked Steven to share some of his secrets for taking customer service to the highest levels of distinction. Customer Service Articles Customer Service Training in Michigan Townsend Hotel

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Take a Look Around to Improve Customer Service

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If you were asked to describe the details of your customer’s experience, how accurate would you be? Best practices Customer Service Developing People Marilyn Suttle Customer Experience Customer Service Articles customer service training Leadership

How to Improve Customer Service Training with Simple Metrics

360Connext

For most businesses, improving customer service is a constant aim, as it is one area where they can separate themselves from competitors. The post How to Improve Customer Service Training with Simple Metrics appeared first on Customer Experience Consulting.

7 Ways to Become a Tour Guide to Service Excellence

Who's Your Gladys?

After ten amazing days in Italy my passion for customer service is stronger than ever. After all, I was on buses, trains and planes, in restaurants and hotels, and at museums, shops and markets. I get jazzed by excellent service, and my curiosity kicks in when things fall flat.

One Employee Can Alienate a Customer and You Won’t Even Know It Happened

Who's Your Gladys?

According to a study conducted by the Rockefeller Corporation of Pittsburgh, 68% of customers stop doing business with a company because of an attitude of indifference by an owner, manager or employee. Customer Service guest blogger Bill Quiseng Customer Service Articles customer service training

Top 15 Mistakes Made By Customer Service Professionals (Infographic)

Provide Support

Your customer service employees are your brand representatives, the human face and the voice of your company. So what are the most common mistakes made by customer service professionals? Is your customer support team guilty of any of them?

5 Ideas for National Customer Service Week 2015

Customers That Stick

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Are Your Communications to Employees Thoughtful or Thoughtless?

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Best practices Communicating with Customers Customer Service customer service performance Developing People Leadership Marilyn Suttle performance Shifting Moods Customer Service Articles customer service training employee engagement

The Importance of Compassion in Customer Service

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Customer Service customer service mindset customer service performance Listening passion performance Who''s Your Gladys? Compassion in Customer Service customer service article customer service training

As a Business Owner, You May Unwittingly Ruin Great Customer Service

Who's Your Gladys?

The post As a Business Owner, You May Unwittingly Ruin Great Customer Service appeared first on Who's Your Gladys? Customer Service Articles customer service trainingIn my line of work, I have a lot of morning breakfast meetings.

Slow Things Down to Amp Up Customer Service

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Everybody - from the top executive ranks to the front-line service providers - has more responsibilities and tasks to complete every day than they used to. Customer Service customer service mindset customer service performance internal customer Leadership Lori Jo Vest Who''s Your Gladys?

What If You Served Your Employees and Let Them Serve the Customer?

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I shared a Stephen Covey quote on LinkedIn earlier this week, which read “Always treat your employees exactly as you want them to treat your best customers.” Customer Service Articles customer service training servant leadership

3 Reasons Not to Fear Difficult Conversations with Customers

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It could be a coworker who isn’t very gracious, a staff member who won’t follow process, or a customer who wants more than you can give. customer service training Difficult Conversations with Customers We all know the feeling.

What Has Changed in Customer Service?

ShepHyken

Every week, I’m asked, “What is changing in customer service?” The expected answer is that I’ll talk about all the new ways customer service and support is conducted – and I do. There’s self-service solutions that include robust frequently asked questions and video.

3 Themes for National Customer Service Week 2016

Customers That Stick

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Setting Customers Straight Can Be an Act of Customer Service

Who's Your Gladys?

Have you ever had a client settle for a less robust product or service, because she couldn’t afford what she really needed (or wanted)? Managing a customer’s expectations, particularly when they want more than they’re able or willing to pay for, can be dicey.

21 Ways to Not Make a Good First Impression with Customers

Customers That Stick

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When Customer Service Gets Lost in Translation

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The post When Customer Service Gets Lost in Translation appeared first on Who's Your Gladys? Customer Service customer service performance Dissatisfied customer Lori Jo Vest customer focus Customer Service Articles customer service training MINI Cooper

5 Customer Service Lessons from American Ninja Warrior

Customers That Stick

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5 Mistakes Your Employees Cannot Make on the Phone

Myra Golden

Before all of my onsite customer service training workshops, I like to listen to a random sample of calls between employees and customers. This call review helps me to know exactly where to focus in my training. It was like the customer was asking dumb questions.

How to Treat Customers: With Respect

Customers That Stick

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The dPop Culture: How a Facilities Design Company Impacts Client Relationships

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When customers walk through your doors can they tell exactly what your company culture is all about? Customer Service client relationships Customer Service Articles customer service training dpop melissa price quicken loans

5 Tips to Train Your Customer Service Reps for More Confidence

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5 Tips to Train Your Customer Service Reps for More Confidence. Exceptional customer service starts with confidence. It is one of the most important components of delivering great service to your customers and developing quality employees.

Top 20 Customer Service Soft Skills to Master (Infographic)

Provide Support

Today’s customer service involves more than a conversation face-to-face or on the phone. Email, live chat and social media have become important channels for consumers to engage with brands and seek for customer support. Top 20 Customer Service Soft Skills to Master.

What Email Support Tone Do Customers Prefer?

Customers That Stick

According to Help Scout , 94% of all online retailers provide email customer service. That means that a significant number of interactions with customers are made through email. First we need to understand our customers’ preferences.

The Customer Service Survey That Backfired

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Sure, we’ve got a lot of things bundled into our service packages, though with competitive businesses offering better prices, Customer Service Dissatisfied customer Lori Jo Vest Who''s Your Gladys? customer service training

Are You Really Too Busy? Maybe Not

Who's Your Gladys?

Customer Service Uncategorized Customer Service Articles customer service training There''s a meme that''s going around that''s caught my attention. It says, "You have as many hours in a day as Beyonce."

Don’t Let Your Customers Get Bitten: Customer Service and the Small Business

Who's Your Gladys?

While entrepreneurs and small businesses are constantly challenged with selection and pricing against larger operations, customer service is one place where they can differentiate themselves from their competitors. Using customer service as a marketing advantage is a smart strategy for small business. The post Don’t Let Your Customers Get Bitten: Customer Service and the Small Business appeared first on Who's Your Gladys?

How Bad Customer Service Slashes Your Sales and What to Do About It

Kristina Evey

Bad customer service – we’ve all experienced it. Poor customer service is rampant these days. The impact of poor customer service on your business is more than just the occasional upset customer. Customers leave because of bad service.

What Is an Internal Customer?

Customers That Stick

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Why You Must Acknowledge a Customer’s Anger

Myra Golden

Difficult Customers Uncategorized angry customers Call Center Training Complaint Handling Customer Recovery Customer Service Training Handling Difficult Customers Telephone Techniques