Bill Quiseng

FEBRUARY 15, 2022

Don’t offer customer service training. Training is finite, usually only one to several days. Training is one-way, “I know everything, you know nothing” instruction. Training is the how and what of service. Training is what employees do to develop the business.

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Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? So there’s no time like the present to create the best customer service training program for your contact center. 5: DON’T: Make your customer service training program boring.

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Comm100

JUNE 30, 2016

According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Image source: ALISON.

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Comm100

APRIL 24, 2018

I’ve created this blog post to share some customer service training videos I’ve used to create “wow” learning moments. I’ve also avoided using the same customer service training videos that are shared by a ton of other blogs, and have used just videos from my experience that I have found personally effective.

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Customer Service Training Customer Service Video Training 176

Peter Lavers

FEBRUARY 27, 2018

Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now! When customer support representatives start at a company, they usually get a bit of training upfront.

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The DiJulius Group

APRIL 13, 2020

The DiJulius Group, one of the world’s leading authorities on customer service and customer experience, is giving small businesses, that have been affected by the quarantine, free customer service training for all their employees.

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Customer Service Training Customer Service Training Customers 105

ShepHyken

NOVEMBER 1, 2017

So, I took a few minutes to talk to several people about how they were trained. I asked them what kind of customer service training they received from the companies they worked for. She delivered great service, however, her fellow employees didn’t seem to operate at her level. The retail salesperson was sharp.

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Experience Investigators by 360Connext

JUNE 22, 2016

Or…they tell their friends how happy they were with the service of such an exceptionally helpful, friendly representative for your company. The post 3 Ways to Add Magic to your Customer Service Training appeared first on Customer Experience Consulting. In fact, these […].

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Experience Investigators by 360Connext

MARCH 9, 2016

It is, therefore, little wonder that many company bosses invest heavily in their efforts to improve customer service training, in order to bring staff members up to scratch. The post How to Improve Customer Service Training with Simple Metrics appeared first on Customer Experience Consulting.

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Customer Service Training Customer Service Metrics Training 110

Daniel Group

MARCH 16, 2023

To view it please enter your password below: Password: The post Protected: Customer Service Training—Not Right Now, I’m Too Busy doing it Wrong! This content is password protected. appeared first on The Daniel Group.

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Customers That Stick

JANUARY 15, 2018

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Customer Service Training 145

Customer Service Training Customer Service Training Customers 145

Comm100

JULY 28, 2016

But now you can stop guessing, as we’re presenting you with some of the best customer service training advice in the industry from a seasoned professional, Ray Miller , who is the CEO of e-learning solution company The Training Bank and author of the book That Customer Focus. Download Now.

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Customer Service Training Customer Service Training Customers 100

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.

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CSM Magazine

APRIL 12, 2022

The uncomfortable fact is that you can be as customer focused as you wish, but you will not always be able to help. Rudeness has no place in any situation but especially in our day-to-day livelihoods.

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Customer Service Training Customer Service Customers Training 52

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

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Customer Service Training Customer Service Training Customer Journeys 78

Knowmax

MAY 21, 2020

Customer Service Training With Knowledge Management.

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Customer Service Training Customer Service Training Customers 52

Kayako

MARCH 21, 2018

The dead zone —this was how Gary, my team lead and Kayako’s Support Manager, described the first few hours of my shift. It’s a 2-hour period when the Day team have yet to rise while the Night team have signed out for the day.

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Customer Service Training Customer Service Training Video 140

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios.

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Customer Service Training Customer Service Video Training 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios.

Customer Service Training 52

Customer Service Training Customer Service Video Training 52

Bill Quiseng

MAY 24, 2023

You already know what customer service is, but to make it flourish, you and your team need to be reminded periodically. So, I offered people a continuous education in customer CARE. If you missed it, just follow it here: Don’t offer customer service training. Develop your people with customer CARE education.

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Customer Service Customer Service Training Customers Customer Care 113

Comm100

JUNE 16, 2016

Customer Service Means…. This activity is adapted from The Big Book of Customer Service Training Games. This activity is adapted from The Big Book of Customer Service Training Games. Download this white paper to learn how to deal with and follow up on difficult customers. Download Now.

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Customer Service Training Customer Service Training Customers 100

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

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Customer Service Training Customer Service Training Customers 40

ShepHyken

JANUARY 4, 2019

A well-trained executive would know how to deal with customer issues promptly and also disengage them without making them feel unvalued or unheard. Customer service training is a continuous process and onboarding is merely the first step in the journey. Building an onboarding module.

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Magellan Solutions

MAY 25, 2018

And finally, to ensure a meaningful customer engagement, you must first teach and expose your employees the ins and outs of customer service. Start with the basics — customer service training. Customer engagement starts within. Phases of customer service training.

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Customer Service Training Customer Service Customer Engagement Training 46

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management. Learning delivery.

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Customer Service Training Customer Service Training Software 40

Peter Lavers

DECEMBER 8, 2017

It’s not always about the knowledge and education – sometimes, it’s more about team building and motivation training. In this article, we are showing you some of the best customer service training ideas that should refresh your support service and take it to a higher level. #1 1 Active Listening Practice.

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Customer Service Training Customer Service Training Customers 68

Peter Lavers

DECEMBER 11, 2017

In our new guest blogger Jason Grills ’ first instalment of this blog , he shared four great customer service training ideas that will refresh your support service and take it to a higher level. The post 8 Ways to Refresh Your Support Teams’ Customer Service Training – Part 2 appeared first on Think CX.

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Customer Service Training Customer Service Training Customers 74

CSM Magazine

NOVEMBER 4, 2019

Confidence also comes from reminding yourself that you are the expert and to tap into your product knowledge and experience in difficult or day to day customer service situation. For more information on the actor-led customer service workshop please visit here or email training@hendrixthedog.org tel: + 44 (0) 1892 519504. .

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Customer Service Training Customer Service Training Customers 80

LiveChat

SEPTEMBER 1, 2016

The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results. Agents that are not trained will often feel that their skills are not that valuable, leading to higher turnover rates.

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Customer Service Training Customer Service Training Customers 47

Customer Experience Update Submitted Articles

SEPTEMBER 15, 2020

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Michel Falcon Experience

AUGUST 8, 2016

The post VIDEO – Customer Service Training 101: How to Build a World-Class Program appeared first on Michel Falcon. There are many more videos coming very soon. Comment on the video. Let me know your thoughts, comments and questions. Like” the video by clicking the thumbs up icon.

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Customer Service Training Customer Service Video Training 60

Stella Connect

JANUARY 9, 2018

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust.

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Customer Service Training Customer Service Training Customers 41

Up Your Service

OCTOBER 25, 2016

Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence ? Let’s start with customer service training.

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Customer Service Training Customer Service Training Customers 40

Myra Golden

APRIL 8, 2020

Customer Service eLearning to Help Your Employees Speak and Write with Friendliness and Empathy, and to Handle Difficult Customers with More Ease – with Interactive Scenarios, Progress Reports, Knowledge Checks, and SCORM option. Read outlines and sample now.

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Customer Service Training Customer Service Customers Training 52

UJET

DECEMBER 13, 2018

Your team hears more direct customer feedback than anyone else in the company—their interactions make up the bulk of the customer experience. Whether they're helping a customer solve a problem, walking through a difficult process or following up on billing, each interaction makes an impact.

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Customer Service Training Feedback Customer Service Customers 63

Micah Solomon

OCTOBER 18, 2018

What is internal customer service–a good, workable definition? And how can great internal customer service be accomplished–what are the principles and best practices we can apply to our own internal customer service training to enable us to provide the best customer service possible within our company?

Customer Service Training 40

Customer Service Training Customer Service Training Customers 40

Customers That Stick

MAY 31, 2016

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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Customer Service Training Customer Service Training Customers 60