20 Customer Service Training Ideas and Activities for Busy Teams

Comm100

Whether you’re planning a training course or using external courses, it’s important to take a break and have some fun in order to keep your team members engaged. Planning activities can take a lot of time that your training instructor might not have to spare. Customer Service

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. ” And customer service training is vital to maintaining excellent customer relations. Customer Service

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Customer Service Training: When you’re done… you’re not done!

ShepHyken

As a customer, you interact with good people who don’t seem to deliver great customer service. They are nice, even knowledgeable, but they don’t seem to be what I call customer focused. So, I took a few minutes to talk to several people about how they were trained.

3 Ways to Add Magic to your Customer Service Training

360Connext

What do customers talk about after interacting with your company? Or…they tell their friends how happy they were with the service of such an exceptionally helpful, friendly representative for your company. Most likely, one of two things happens.

The New Standard: Why Employee Obsession Matters

Bryce Maddock & Jaspar Weir Co-Founders, TaskUs Next Generation Customer Experience CX Consulting | Digital Transformation | Outsourcing. Happy Employees Make Customers Happy � � � � � � � � � � � � � � � � � � � � � � � 36 The TaskUs Outcomes –. secondary to the customer.

8 Ways to Refresh Your Support Teams’ Customer Service Training – Part 2

Peter Lavers

In our new guest blogger Jason Grills ’ first instalment of this blog , he shared four great customer service training ideas that will refresh your support service and take it to a higher level. 7 Customer – Support Confrontation.

Be Like Disney: Best Customer Service Training Ideas

LiveChat

Poor customer experience is more expensive than we think. And, as you can expect, it’s not easy to compensate these customers for it. Other words, every single customer service agent is responsible for how customers perceive your brand.

Creating the Perfect Customer Service Training Plan

LiveChat

The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results. High turnover rates mean that you need to train more and more people each month.

9 Customer Service Training Ideas That Work

Customers That Stick

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Don’t Waste Your Money on Customer Service Training! - Frank Reactions

Tema Frank

Customer Service Training Can Be Worthwhile, But… Too many companies waste their customer service training time and money. Customer service training is one of the most commonly searched terms online.

VIDEO – Customer Service Training 101: How to Build a World-Class Program

Michel Falcon Experience

After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. The type of content your training program must have. Customer Service

How Customer Service Training Is Like a Hollywood Love Story

Customers That Stick

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Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. The service sector as a whole has experienced steady but sustained growth over the past decade (approx. Author of The Service Culture Handbook.

Handling Challenging Conversations with a Customer Service Focus

Who's Your Gladys?

It isn’t always easy to keep customers happy. Your ability to handle challenging conversations can make the difference between forming a stronger customer relationship and sending them to your competition. challenging conversations Customer Service Articles customer service training

Raising Customer Service to an Art Form at the Townsend Hotel

Who's Your Gladys?

We love tapping into the experience of successful customer-focused business leaders. We asked Steven to share some of his secrets for taking customer service to the highest levels of distinction. Customer Service Articles Customer Service Training in Michigan Townsend Hotel

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Why Self-Confidence Matters in Customer Service

Customers That Stick

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Five Ways to Create the Customer-Focus Mindset

ShepHyken

Your people attend customer service training. They learn techniques and tactics on how to deal with complaining customers, angry customers or customers who just need a little support. This is what customer service training is all about.

Take a Look Around to Improve Customer Service

Who's Your Gladys?

If you were asked to describe the details of your customer’s experience, how accurate would you be? Best practices Customer Service Developing People Marilyn Suttle Customer Experience Customer Service Articles customer service training Leadership

7 Ways to Become a Tour Guide to Service Excellence

Who's Your Gladys?

After ten amazing days in Italy my passion for customer service is stronger than ever. After all, I was on buses, trains and planes, in restaurants and hotels, and at museums, shops and markets. I get jazzed by excellent service, and my curiosity kicks in when things fall flat.

How to Improve Customer Service Training with Simple Metrics

360Connext

For most businesses, improving customer service is a constant aim, as it is one area where they can separate themselves from competitors. The post How to Improve Customer Service Training with Simple Metrics appeared first on Customer Experience Consulting.

One Employee Can Alienate a Customer and You Won’t Even Know It Happened

Who's Your Gladys?

According to a study conducted by the Rockefeller Corporation of Pittsburgh, 68% of customers stop doing business with a company because of an attitude of indifference by an owner, manager or employee. Customer Service guest blogger Bill Quiseng Customer Service Articles customer service training

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5 Mistakes Your Employees Cannot Make on the Phone

Myra Golden

Before all of my onsite customer service training workshops, I like to listen to a random sample of calls between employees and customers. This call review helps me to know exactly where to focus in my training. It was like the customer was asking dumb questions.

Top 15 Mistakes Made By Customer Service Professionals (Infographic)

Provide Support

Your customer service employees are your brand representatives, the human face and the voice of your company. So what are the most common mistakes made by customer service professionals? Is your customer support team guilty of any of them?

Are Your Communications to Employees Thoughtful or Thoughtless?

Who's Your Gladys?

Best practices Communicating with Customers Customer Service customer service performance Developing People Leadership Marilyn Suttle performance Shifting Moods Customer Service Articles customer service training employee engagement

The Importance of Compassion in Customer Service

Who's Your Gladys?

Customer Service customer service mindset customer service performance Listening passion performance Who''s Your Gladys? Compassion in Customer Service customer service article customer service training

5 Ideas for National Customer Service Week 2015

Customers That Stick

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As a Business Owner, You May Unwittingly Ruin Great Customer Service

Who's Your Gladys?

The post As a Business Owner, You May Unwittingly Ruin Great Customer Service appeared first on Who's Your Gladys? Customer Service Articles customer service trainingIn my line of work, I have a lot of morning breakfast meetings.

Slow Things Down to Amp Up Customer Service

Who's Your Gladys?

Everybody - from the top executive ranks to the front-line service providers - has more responsibilities and tasks to complete every day than they used to. Customer Service customer service mindset customer service performance internal customer Leadership Lori Jo Vest Who''s Your Gladys?

What If You Served Your Employees and Let Them Serve the Customer?

Who's Your Gladys?

I shared a Stephen Covey quote on LinkedIn earlier this week, which read “Always treat your employees exactly as you want them to treat your best customers.” Customer Service Articles customer service training servant leadership

3 Reasons Not to Fear Difficult Conversations with Customers

Who's Your Gladys?

It could be a coworker who isn’t very gracious, a staff member who won’t follow process, or a customer who wants more than you can give. customer service training Difficult Conversations with Customers We all know the feeling.

What Has Changed in Customer Service?

ShepHyken

Every week, I’m asked, “What is changing in customer service?” The expected answer is that I’ll talk about all the new ways customer service and support is conducted – and I do. There’s self-service solutions that include robust frequently asked questions and video.

Don’t Be Ridiculous

ShepHyken

For years, the cable industry has unfortunately been one of those industries that finds itself in the bottom echelon of customer service rankings. When a different customer service rep eventually came on the line and asked his name, he said, “Robert.”

The Most Crushing Mistake Most Customer Service People Make: Not Being Friendly o_O

Myra Golden

I wanted to treat my small team today for working so hard over the weekend and yesterday into the evening on the big project of moving our entire eLearning roster and training modules to a new hosting site. One had a friendly person serving customers.

Why You Must Acknowledge a Customer’s Anger

Myra Golden

Difficult Customers Uncategorized angry customers Call Center Training Complaint Handling Customer Recovery Customer Service Training Handling Difficult Customers Telephone Techniques

Setting Customers Straight Can Be an Act of Customer Service

Who's Your Gladys?

Have you ever had a client settle for a less robust product or service, because she couldn’t afford what she really needed (or wanted)? Managing a customer’s expectations, particularly when they want more than they’re able or willing to pay for, can be dicey.

10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!

Comm100

Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base. Training.

Don’t Just Fix the Problem. Fix the Customer

ShepHyken

Customer Service Training. There is an old customer service saying that has to do with whenever someone disagrees with a customer: You’re not trying to win an argument. You’re trying to win a customer. You really can’t win an argument with a customer.

13 Short Customer Service YouTube Videos You Can Use for Training

Myra Golden

Myra Golden’s Customer Service Video Library. Top 6 Ways to Get An Angry Customer to Back Down. The Psychology of Customer Anger. Customer Service: The Issue is Not the Issue. Handling a Problem That’s the Customer’s Fault.

Five Reasons Your Company May Fail at Customer Service

ShepHyken

Customer Service Culture. There are a number of reasons that companies fail at customer service. You can’t just say, “Let’s give great customer service.” You have to define what it is, what it looks like and what you want the customer to experience.

3 Themes for National Customer Service Week 2016

Customers That Stick

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