10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before

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As a manager or trainer of a customer service team, you’ll know that excellent customer service teams aren’t born that way. Learning and training are at the heart of teams who are united in vision, strive for excellence and deliver the best customer experiences.

Why Customer Service Training Is Essential

Customers That Stick

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The need for excellent customer service training

Peter Lavers

Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now!

29 Customer Service Training and Coaching Tips

StellaService

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver.

20 Customer Service Training Ideas and Activities for Busy Teams

Comm100

Whether you’re planning a training course or using external courses, it’s important to take a break and have some fun in order to keep your team members engaged. Planning activities can take a lot of time that your training instructor might not have to spare. Customer Service

How to Improve Customer Service Training with Simple Metrics

360Connext

For most businesses, improving customer service is a constant aim, as it is one area where they can separate themselves from competitors. The post How to Improve Customer Service Training with Simple Metrics appeared first on Customer Experience Consulting.

Customer Service Training: When you’re done… you’re not done!

ShepHyken

As a customer, you interact with good people who don’t seem to deliver great customer service. They are nice, even knowledgeable, but they don’t seem to be what I call customer focused. So, I took a few minutes to talk to several people about how they were trained.

3 Ways to Add Magic to your Customer Service Training

360Connext

What do customers talk about after interacting with your company? Or…they tell their friends how happy they were with the service of such an exceptionally helpful, friendly representative for your company. Most likely, one of two things happens.

[Interview] Improve Your Customer Service Training with This Expert Advice

Comm100

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work to consider all of your options and find the best course ; you also have to learn how to implement the training to get the highest ROI.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. ” And customer service training is vital to maintaining excellent customer relations. Customer Service

Course 201

Customer service training, or service education. What’s the difference?

Up Your Service

Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence ?

9 Customer Service Training Ideas That Work

Customers That Stick

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Brooklinen’s Winning Formula for Customer Service Training and Performance Management

StellaService

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust.

How Customer Service Training Is Like a Hollywood Love Story

Customers That Stick

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3 Fantastic Things About Our Online Customer Service Training

Myra Golden

Here’s what our current customers tell us are the three most fantastic things about our customer service eLearning. Custom website and branding. Our training is interactive. Operations Manager, Shared Services Training & Development.

8 Ways to Refresh Your Support Teams’ Customer Service Training – Part 2

Peter Lavers

In our new guest blogger Jason Grills ’ first instalment of this blog , he shared four great customer service training ideas that will refresh your support service and take it to a higher level. 7 Customer – Support Confrontation.

8 Ways to Refresh Your Support Teams’ Customer Service Training – Part 1

Peter Lavers

No matter what type of business you run, apart from quality product or service, you will also need a reliable and efficient support service to retain your customers in the long term. It is your main way to communicate with both potential and loyal customers.

VIDEO – Customer Service Training 101: How to Build a World-Class Program

Michel Falcon Experience

After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. The type of content your training program must have. Customer Service

Creating the Perfect Customer Service Training Plan

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The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results. High turnover rates mean that you need to train more and more people each month.

Be Like Disney: Best Customer Service Training Ideas

LiveChat

Poor customer experience is more expensive than we think. And, as you can expect, it’s not easy to compensate these customers for it. Other words, every single customer service agent is responsible for how customers perceive your brand.

Don’t Waste Your Money on Customer Service Training! - Frank Reactions

Tema Frank

Customer Service Training Can Be Worthwhile, But… Too many companies waste their customer service training time and money. Customer service training is one of the most commonly searched terms online.

More practical customer service training needed for Comcast

Service Untitled

There is no doubt once a customer has surmounted the difficult climb to the higher levels of Comcast customer service that supervisors beat the bushes down to make sure customer expectations are satisfied and even exceeded.

The end of Customer service training; No magic bullet; Calls still rule

The DiJulius Group

No more training needed - We have heard it all: “I don’t have time to train our employees on Customer service” or “Customer service training is too expensive” or “It doesn’t work, they just go back to their old habits anyway” and “We do train them, on the first day of orientation we tell our […]. Customer Service

Black Friday Shopping Brings Out The Worst In Us

Steve DiGioia

…no wonder why customer service is so bad – my rant! Customer Service black friday Black Friday Shopping Brings Out The Worst In Us customer service trainingThis original article was written by Steve DiGioia.

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Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. The service sector as a whole has experienced steady but sustained growth over the past decade (approx. Author of The Service Culture Handbook.

The dPop Culture: How a Facilities Design Company Impacts Client Relationships

Who's Your Gladys?

When customers walk through your doors can they tell exactly what your company culture is all about? Customer Service client relationships Customer Service Articles customer service training dpop melissa price quicken loans

Customer Loyalty is in the Touchpoints – Have You Looked at Yours Recently?

Who's Your Gladys?

The Busy Leader's Guide to Creating Fierce Customer Loyalty." Follow the instructions below to analyze the customer touchpoints in your department or at your business. Make an effort to enhance those touchpoints and watch your customer loyalty scores grow. The post Customer Loyalty is in the Touchpoints – Have You Looked at Yours Recently? Customer Service customer loyalty customer service training customer touchpoints Taming Gladys

Five Ways to Create the Customer-Focus Mindset

ShepHyken

Your people attend customer service training. They learn techniques and tactics on how to deal with complaining customers, angry customers or customers who just need a little support. This is what customer service training is all about.

7 Ways to Become a Tour Guide to Service Excellence

Who's Your Gladys?

After ten amazing days in Italy my passion for customer service is stronger than ever. After all, I was on buses, trains and planes, in restaurants and hotels, and at museums, shops and markets. I get jazzed by excellent service, and my curiosity kicks in when things fall flat.

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10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!

Comm100

Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base. Training.

Mini Things Bring Customer Happiness

Who's Your Gladys?

Communicating with Customers Customer Service customer service performance Delighting customers Lori Jo Vest Customer Service Articles customer service training MINI Cooper Outmotoring.com

Soft Skills Training Makes Even a TSA Screening More Pleasant

Who's Your Gladys?

Is soft skills training important at the airport? For the traveler (customer), the level of airport customer service can severely impact the travel experience. The post Soft Skills Training Makes Even a TSA Screening More Pleasant appeared first on Who's Your Gladys?

What Is an Internal Customer?

Customers That Stick

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2015 Trends in Customer Service

Who's Your Gladys?

New realities have emerged over the past year, revealing what we can expect of customer service in 2015. Best practices Customer Service Marilyn Suttle 2015 trends Customer Service Articles customer service training customer service trends

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When Expectations are Clear Your Staff Owns It

Who's Your Gladys?

Have you developed a set of memorable service expectations that stick in the minds of your staff? A vision that defines who employees are expected to “be” for their customers and colleagues is powerful.

This One Tip Will Instantly Make You Sound Friendlier On the Phone With Customers

Myra Golden

One of the easiest ways to make your conversations with customers more conversational, and friendly, is to speak in complete sentences. It’s undoubtedly efficient to ask customers questions in this manner. So, try to always speak in complete sentences with your customers.

Everything I Learned About Compassion I Learned from an Infant

Who's Your Gladys?

Since Marilyn Suttle and I first started talking about writing a book about customer service, our focus has been compassion. Customer Service customer service mindset Compassion customer service training Dalai Lama