Customer Service Training Related Topics 
Customers That Stick
JANUARY 15, 2018
Customer Service Blog customer-service-trainingWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
ShepHyken
MARCH 25, 2020
Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during the onboarding process. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training. However, the key to sustaining this type of training can be as simple as constant reminders and reinforcement.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions.
ShepHyken
FEBRUARY 9, 2018
This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. What is the most important thing you can do to improve relationships with your customers? The answer is as obvious as it is overlooked: improve customer service.
Bill Quiseng
FEBRUARY 15, 2022
Don’t offer customer service training. Training is finite, usually only one to several days. Training is one-way, “I know everything, you know nothing” instruction. Training is the how and what of service.
Experience Investigators by 360Connext
MARCH 9, 2016
For most businesses, improving customer service is a constant aim, as it is one area where they can separate themselves from competitors. It is, therefore, little wonder that many company bosses invest heavily in their efforts to improve customer service training, in order to bring staff members up to scratch. The post How to Improve Customer Service Training with Simple Metrics appeared first on Customer Experience Consulting.
Daniel Group
MARCH 16, 2023
To view it please enter your password below: Password: The post Protected: Customer Service Training—Not Right Now, I’m Too Busy doing it Wrong! CX TrainingThis content is password protected. appeared first on The Daniel Group.
Stella Connect
JANUARY 26, 2022
Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. As a result of a high-performing customer service team, your brand will establish a reputation for quality service that keeps customers coming back.
Kayako
MARCH 21, 2018
Since onboarding involved understanding the inner workings of Kayako and how to best deliver customer support for a SaaS product, I needed my team to teach me the ropes. Unfortunately, there was no meeting room where I could sit down for training sessions , or 24/7 mentors who can walk me through the topics in my onboarding sheet. When I had to face the queue, I couldn’t always get an immediate answer if I had questions about a customer’s issue or a product feature.
Customers That Stick
AUGUST 8, 2016
Customer Service Blog customer-service-trainingWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
Customers That Stick
MAY 31, 2016
Customer Service Blog customer-service-techniquesWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.
Experience Investigators by 360Connext
JUNE 22, 2016
What do customers talk about after interacting with your company? Or…they tell their friends how happy they were with the service of such an exceptionally helpful, friendly representative for your company. The post 3 Ways to Add Magic to your Customer Service Training appeared first on Customer Experience Consulting. Blog Culture customer service Featured Customer Experience employee engagement leadership linkedin management training
The DiJulius Group
APRIL 13, 2020
The DiJulius Group, one of the world’s leading authorities on customer service and customer experience, is giving small businesses, that have been affected by the quarantine, free customer service training for all their employees. State Of Service
CSM Magazine
APRIL 12, 2022
A disgruntled customer with no good words to say, only negativity and a damning address. One of the most frustrating things about the customer service industry, no matter if you’re customer facing, or in office-based position, is rude customers.
Peter Lavers
FEBRUARY 27, 2018
Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now! When customer support representatives start at a company, they usually get a bit of training upfront. They learn about a company’s support software, its products and services, and how to communicate and be empathetic in interactions.
Up Your Service
OCTOBER 25, 2016
Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence ? To address this gap and answer this question, we must understand the difference between customer service training and actionable service education.
Stella Connect
JANUARY 12, 2022
Customer service is one of the most significant differentiators between your brand and the competition, but its success solely depends on the performance of agents on the front lines — which is why your training program needs to include initiatives that improve agent engagement.
Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. These are the top- and bottom-line benefits your coaching and training programs should deliver. Coaching Customer Service Agents for Individual Growth. “A
Comm100
APRIL 24, 2018
As a manager or trainer of a customer service team, you’ll know that excellent customer service teams aren’t born that way. Learning and training are at the heart of teams who are united in vision, strive for excellence and deliver the best customer experiences. And when training your team to become the best, excellent training materials are essential to help your team experience those paradigm shifts that fuel greater understanding of your customer.
Comm100
JUNE 16, 2016
Whether you’re planning a training course or using external courses, it’s important to take a break and have some fun in order to keep your team members engaged. Planning activities can take a lot of time that your training instructor might not have to spare. Take a load off and use the following activities when planning your next training day or session. This activity is adapted from 10 Customer Service Activities To Supercharge Your Team.
ProProfs Chat
MAY 1, 2020
Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. One-Time Training.
Knowmax
MAY 21, 2020
Customer Service Training With Knowledge Management. Customer Experience Decision Trees Knowledge Base Knowledge Management Omni channel customer support Picture Guides agent experience Agent Learning
Stella Connect
JANUARY 20, 2022
Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.
UJET
DECEMBER 13, 2018
Your team hears more direct customer feedback than anyone else in the company—their interactions make up the bulk of the customer experience. Whether they're helping a customer solve a problem, walking through a difficult process or following up on billing, each interaction makes an impact. customer service Customer Experience
Myra Golden
APRIL 8, 2020
Customer Service eLearning to Help Your Employees Speak and Write with Friendliness and Empathy, and to Handle Difficult Customers with More Ease – with Interactive Scenarios, Progress Reports, Knowledge Checks, and SCORM option. Customer Experience Design
CSM Magazine
NOVEMBER 4, 2019
To deliver the best Face-to-Face service you must think like a customer. You need to be aware of your body language and your tone of voice and how both are affecting the perception customers have of you and your company. Hendrix Training runs an innovative, fun but also technical customer service workshop for a range of clients, including in retail, hospitality and the public sector, to boost employee confidence and lift the spirits of staff and customers.
ShepHyken
JANUARY 4, 2019
This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. Customer service is one of the primary drivers of growth in many organizations. For instance, a Dimension Data report found that nearly 84% of organizations that worked towards improving customer experience saw a corresponding increase in revenue.
Comm100
JULY 28, 2016
A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work to consider all of your options and find the best course ; you also have to learn how to implement the training to get the highest ROI. With over two decades of experience in the customer service training industry, Ray knows what it takes to get your staff focused on the customer experience. Customer Service
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. These are the top- and bottom-line benefits your coaching and training programs should deliver. Coach your service team strategically.
LiveChat
SEPTEMBER 1, 2016
The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results. Agents that are not trained will often feel that their skills are not that valuable, leading to higher turnover rates. High turnover rates mean that you need to train more and more people each month. What really is customer service training.
Magellan Solutions
MAY 25, 2018
To develop a strong and lasting relationship with customers, you must first strengthen the camaraderie within your organization. To keep the customers satisfied, you must first create a great corporate culture. And finally, to ensure a meaningful customer engagement, you must first teach and expose your employees the ins and outs of customer service. Start with the basics — customer service training. Customer engagement starts within.
ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios.
ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios.
CSM Magazine
OCTOBER 24, 2018
Delivering a great customer experience is of utmost importance to any business, small or large, as it affects the profit margins and the company’s goodwill significantly. A study published by Harvard Business Review found that customers who have a positive experience with a company are likely to spend as much as 140% more than average. Also, these customers tend to stick with a business six times longer than those who have had a negative experience from the same business.
Comm100
JUNE 30, 2016
Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Customer Service
Bill Quiseng
MARCH 15, 2023
Instead of “Hire for attitude, not aptitude” or “Hire for personality, train for skills”, remind yourself when you recruit to Select for passion, not past performance. Service excellence is passion, not attitude or personality.
CSM Magazine
NOVEMBER 1, 2018
Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. It is therefore important for all businesses to ensure that customer service training equips teams with the tools, skills and competencies to consistently delight customers. Here are a few fundamental must-haves for any prospective online customer service training solution.
Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back. Be honest with yourself: How confident are you, really, with your current level of customer service?
Bill Quiseng
JANUARY 25, 2023
In retail customer service, your people are NOT your most important assets. Ultimately, success in retail customer service is all about interpersonal skills. I believe that translates into the real world that is OK to ignore the customer and your co-workers.
Expert insights. Personalized for you.
145 
Let's personalize your content