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Why the Marketing Budget Should Include Customer Service Training

ShepHyken

It’s how a customer is treated at every step of doing business with you. We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget.

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Exploring Effective Customer Service Training Tech That Drives Real Results

CSM Magazine

Modern technology provides new solutions to improve customer service training, giving employees the tools they need to succeed in a competitive industry. From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams.

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Customer Service Training: 21+ Tips, Activities, and Courses

Help Scout

Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article

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Customer Service Training: A Quick Guide for Mastering Service Excellence

CSM Magazine

The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business. Effective customer service training is a strategic imperative for businesses aiming to foster satisfaction, loyalty, and competitive advantage.

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7 Customer Service Training Tips Every Manager Needs to Know

Stella Connect

Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know.

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Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy

ShepHyken

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken.

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Customer Service Training is Not What You Think it is

ShepHyken

Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during the onboarding process. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training.