CloudCherry

DECEMBER 23, 2019

And, this week on ‘The Sweets of CX ’, I dove in to my first episode as a solo host, and was honored to interview a friend and colleague who’s ALL about his customers, Mike Miller – Director of Customer Success at CloudCherry (now Cisco). So, what Brand has wowed our Customer Success Expert? Fancy that!

CEM 195

CEM Customer Success How To Return on Investment 195

CloudCherry

AUGUST 26, 2019

As we (with great joy) agreed to be acquired by Cisco I got to reflect upon this journey and the truly special people who made this happen for us. Let me first start with why Cisco and why now? At Cisco, we have seen first hand how a world-class company and corporate investor operates. Things we strive to be too.

Culture 150

Culture Groups Customer Care Leadership 150

CloudCherry

AUGUST 26, 2019

As we (with great joy) agreed to be acquired by Cisco I got to reflect upon this journey and the truly special people who made this happen for us. Let me first start with why Cisco and why now? At Cisco we have seen first hand how a world class company and corporate investor operates. Things we strive to be too.

Culture 150

Culture Customer Care Leadership Groups 150

Influitive

AUGUST 12, 2022

Cisco started its customer advocacy program (Cisco Insider Advocates) six years ago and, since then, it has evolved into a vibrant community of customers and partners In fact, Cisco’s advocates aren’t just customers who are in it for rewards. Cisco […].

Effort Score 52

Effort Score Brands Customers 52

CloudCherry

SEPTEMBER 7, 2018

We are delighted today to have Pelion Venture Partners as our lead investors with strong participation from the investors who set us on this path – Vertex Ventures, IDG Ventures India and Cisco Investments. It allows us to aim for a greater share of customer and brand capital; the only kinds of capital that truly matter.

Brands 150

Brands Technology Company Marketing 150

C Space

MAY 1, 2020

The Brand Move Roundup – May 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Cisco AnyConnect was close behind with 86% growth.

Brands 52

Brands Tourism Hotels Sports 52

Experience Investigators by 360Connext

JUNE 8, 2021

That means looking beyond basic demographics or job titles and knowing how they get their information, what needs their community has, and what other brands they are loyal to. Several years ago, Cisco released a report about what healthcare providers and consumers want in healthcare. Keep in mind the life they’ve led most recently.

Customer Journeys 271

Customer Journeys Healthcare How To Trends 271

CloudCherry

JANUARY 2, 2020

On this week’s episode of ‘The Sweets of CX’ , Braeden Daly – Senior Product Marketing Manager at CloudCherry (now Cisco), recent recipient of the CCXP Certification , and our honored guest offers some fantastic perspective on the subject. Might we suggest setting a CCXP Certification in your sights for the New Year?

Exercises 195

Exercises Culture Tips Industry 195

Kustomer

OCTOBER 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Danilo Pozo from Cisco to learn about lifecycle management and being the customer’s number one supporter. You’ve got your host, Gabe Larsen, and I have a special guest on, he comes to us from Cisco. Hey, Gabe.

Customer Experience 105

Customer Experience Management Culture Sales 105

SurveySparrow

MARCH 19, 2024

There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Video Marketing for Lead Generation According to CISCO, between 2018 and 2023, 82% of internet traffic came from video viewing or downloading.

Video 95

Video Strategy Marketing Social Media 95

NICE inContact

JUNE 19, 2019

Headquartered in Richardson, Texas, Fossil Group is an American fashion designer and manufacturer of distinctive watches, wallets, handbags, accessories, and wearables for a variety proprietary and licensed brands. Three third-party call centers take calls during off hours and busy holiday seasons.

Contact Center 136

Contact Center Groups Fashion Call Center 136

C Space

APRIL 20, 2020

The Brand Move Roundup – April 20, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – April 20, 2020. Read More.

Brands 52

Brands Hospitality Healthcare Apparel 52

C Space

OCTOBER 8, 2020

The Brand Move Roundup – October 8, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. 24 into Black Entrepreneurs Day. The livestream will begin at 7 p.m.

Brands 40

Brands Banking Insurance Video 40

Michelli Experience

APRIL 14, 2017

Anjali Lai writes in her Forrester report that several high-intensity emotions are tightly linked to consumer spend, brand preference, and brand love. The analysts tell brands: These are the emotions that matter. The technologists tell brands: We can detect if your customers are experiencing Joy, Sadness, and Fear.

Analysis 223

Analysis Feedback Effort Score NPS 223

ProProfs Chat

JANUARY 24, 2020

Customer advocacy is known as different things for different companies, such as brand advocacy and voice of the customer. . For example, the Cisco Champions Program in which advocates talked about Cisco and the brand offerings across their social media channels. The customers talk about the products they use regularly.

Marketing 103

Marketing Social Media Policies ROI 103

Magellan Solutions

APRIL 16, 2020

Cisco Systems. Almost all P&G brands are known to outsource part of their operations, including sales. For example, P&G’s cosmetic brand Olay outsources some of their sales operations to international service providers. Cisco Systems. Commonly known as Cisco, this IT giant is headquartered in Silicon Valley.

Company 82

Company Telecommunications Wireless Automotive 82

CSM Magazine

OCTOBER 4, 2023

Even big corporations like O2 , Softbank, Microsoft, Cisco, and Starlink have all suffered significant disruptions in operations due to expired SSL/TLS certificates. If you are an eCommerce or SaaS business, the warning signs flashed by browsers can lead to a loss of sales and damage your brand equity.

Management 59

Management Ecommerce System Sales 59

C Space

MARCH 24, 2020

The Brand Move Roundup – March 24, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Chris Nurko. Chief Innovation Officer, C Space.

Brands 40

Brands Government Social Media Healthcare 40

C Space

MARCH 31, 2020

The Brand Move Roundup – March 31, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Brand Move Roundup – March 26, 2020. Read More.

Brands 40

Brands Hospitality Hotels e-support 40

ENGAGE.cx

FEBRUARY 16, 2018

We are excited to be chosen by Cisco to participate in their Cisco Simple campaign and webinar series. The goal of Cisco Simple is highlight how Cisco simplifies networking, collaboration, security and computing with their integrated new line of cloud solutions. This webinar on ENGAGEcx will be divided into three parts….

Competitive Advantage 40

Competitive Advantage Entertainment Sports Hospitality 40

Innovative CX

SEPTEMBER 14, 2023

Corporate Social Responsibility and Experience Management = Better Brands Are you incorporating the principles of corporate social responsibility into your experience management strategy? Is it a part of your organization’s overall brand strategy? If it is, great! If not, it should be. What organizations are already doing this well?

Management 52

Management NPS Strategy Financial 52

Gainsight

AUGUST 26, 2022

If you weren’t able to attend the product-specific sessions, you can access everything in our brand-new Pulse Library. Luckily for everyone at Pulse, Thimaya Subaiya, SVP/GM at Cisco , Anisha Sivakumar VP of Customer Success at Cisco, and Jim Roth EVP of Customer Success at Salesforce all offered important insights for how to be successful.

Self Service 52

Self Service Customer Journeys Customer Success Roadmap 52

Qualtrics

JUNE 6, 2019

The best brands don’t just sell a product or service, they connect with their audience and create experiences that keep customers coming back for more. Brand experience (BX) is what drives target customers’ perceptions, emotions, and preferences, which influence their purchase and usage behavior.

Brands 33

Brands Leadership Consulting Travel 33

Oracle

MARCH 3, 2021

Are you an innovator delivering best in class for your brand? See your organization’s name alongside winners, such as Cisco, Aon, Vertiv, and PathFactory. Build your personal brand and highlight your expertise. Then it’s time your peers recognize you and your team. Earn well-deserved praise and recognition.

Advertising 75

Advertising Social Media Video Innovation 75

Customer Bliss

MARCH 22, 2018

Our work as CX practitioners is to put the customer first and think about how we can positively affect their interactions with our brand and organization. Building the CX Platform at Cisco, with Rachael McBrearty. I don’t know if I’d done anything differently, but it would’ve just been nice to know. Celebrate the Small Wins.

Chief Customer Officer 129

Chief Customer Officer Culture Leadership Financial 129

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide.

Customer Experience 302

Customer Experience Chief Customer Officer B2B Conference 302

Middlesex Consulting

MAY 29, 2017

"It can't be so difficult to build our own system," the engineer said, referring to the telecom equipment that sends data across cables and wireless networks, and which the engineer suspected could be made to operate faster and cheaper than the pricey equipment sold by big vendors like Nortel, Huawei, Ericsson, Cisco or Juniper Networks.

Industry 60

Industry Conference Software Tips 60

Lithium

JUNE 11, 2019

This year marks the 30 th observation of Pi Day, all the more reason for brands to PIck 2018 to get in on the fun! Cisco is hoping you’ll crack it’s “pi“-nary code…. is mathematically equal 3.14159. and is equivalent to the ratio of a circle’s circumference to its diameter. Funko found a mini pie to snack on….

Brands 40

Brands Customers 40

Lithium

JUNE 11, 2019

This year marks the 30 th observation of Pi Day, all the more reason for brands to PIck 2018 to get in on the fun! Cisco is hoping you’ll crack it’s “pi“-nary code…. is mathematically equal 3.14159. and is equivalent to the ratio of a circle’s circumference to its diameter. Funko found a mini pie to snack on….

Brands 40

Brands Customers 40

Lithium

JUNE 11, 2019

This year marks the 30 th observation of Pi Day, all the more reason for brands to PIck 2018 to get in on the fun! Cisco is hoping you’ll crack it’s “pi“-nary code…. is mathematically equal 3.14159. and is equivalent to the ratio of a circle’s circumference to its diameter. Funko found a mini pie to snack on….

Brands 40

Brands Customers 40

Magellan Solutions

JULY 11, 2022

Some iconic brands like IBM, Apple, and Cisco were impacted, but many startup tech companies closed down. During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing. . Why are Outsourcing and Recession Related? In fact, according to reports, 1.8

Strategy 40

Strategy Financial Competitive Advantage Resources 40

Totango

APRIL 25, 2019

Edgar Papke followed with an interactive session that shared a framework for true alignment and building brand intention, customer-centric culture and innovation by design. Tony Colon – VP Customer Experience, Cisco. Spark enables you to dream big and achieve results in just a few weeks.

NPS 54

NPS Connections Customer Centricity Customer Success 54

Vonage

MAY 10, 2017

I know some people who left some of the meal kit companies initially because they kept getting ads or re-introduced to the brand on Facebook, Twitter, LinkedIn, in their GMail, etc. The experience needs to be consistent and reliable across channels, of course. Quote 2: Why the experience isn’t often reliable.

Social Media 120

Social Media Policies Course Metrics 120

Michelli Experience

APRIL 14, 2017

Anjali Lai writes in her Forrester report that several high-intensity emotions are tightly linked to consumer spend, brand preference, and brand love. The analysts tell brands: These are the emotions that matter. The technologists tell brands: We can detect if your customers are experiencing Joy, Sadness, and Fear.

Analysis 100

Analysis Feedback Effort Score NPS 100

Customer Bliss

MAY 2, 2017

I know some people who left some of the meal kit companies initially because they kept getting ads or re-introduced to the brand on Facebook, Twitter, LinkedIn, in their GMail, etc. The experience needs to be consistent and reliable across channels, of course. Quote 2: Why the experience isn’t often reliable.

Social Media 114

Social Media Policies Connections Course 114

ShepHyken

AUGUST 14, 2018

Starbucks suffered a brand crisis when they overwhelmed their customers by expanding too fast and adding many items to their menu that weren’t congruent with their main offering. They brought back CEO Howard Schultz to course-correct by returning to the customer experience path. “If

Hospitality 81

Hospitality Innovation Course Customer Experience 81

UJET

APRIL 21, 2020

Vasili has held key leadership positions at companies such as Serenova, Shoretel, and Cisco, where as General Manager and Vice President of Cisco’s global contact center business he was responsible for transitioning Cisco’s business into the cloud. This is our flagship experience and one every brand should explore.

Contact Center 72

Contact Center Leadership CRM User Experience 72