3 notable trends in the retail apparel industry


Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes. Apparel companies at both ends of the spectrum—big name brands to new wave upstarts—are folding as people buy less clothes. As noted by Bloomberg , apparel’s decline has been in progress for decades: four decades ago, clothing accounted 6.2%

How Technology is Revolutionizing the Apparel Industry


apparel industry market is the biggest in the world, according to Statista. Here are 4 ways newly introduced tech is revolutionizing how apparel is made, sold, and worn. Smart apparel. While wearable accessory tech like smart watches, bracelets, and now rings may be commonplace, there are new intelligent clothing choices transforming the apparel industry — specifically shoes. The U.S.


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What Retailers Should Know About The Online Apparel Boom


The apparel and accessories sector of the retail industry is experiencing major changes, with retailers seeing more business happening online than ever before, according to a recent report from Internet. The post What Retailers Should Know About The Online Apparel Boom appeared first on ForeSee. Customer Experience Research Retail Apparel Internet Retailer

Nike versus Adidas: Who will win the digital transformation race in apparel retail?


This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. But the apparel retail brand also realized it needed to develop new and efficient ways of working so it could build better experiences and products even faster. Nike: Making apparel retail personal. Great minds think alike—even fierce competitors.

Forrester’s Digital Go-To-Market Review: Apparel and Footwear

Forrester's Customer Insights

Forrester’s latest Digital Go-To-Market Review evaluates 27 brands in the apparel and footwear sector to see how well they are positioned to thrive independently.

What’s driving Success in Apparel? Find out in ForeSee’s FXI Retail Special Report


Online sales of retail apparel and accessories is seeing huge growth, both here in the U.S. The post What’s driving Success in Apparel? Customer Satisfaction Retail Apparel customer satisfaction ForeSee reports FXI Scoresand across the globe. Just last week we highlighted some of those trends in. Find out in ForeSee’s FXI Retail Special Report appeared first on ForeSee.

How Can Live Chat Increase Your Online Apparel Store Conversion?

Magellan Solutions

The post How Can Live Chat Increase Your Online Apparel Store Conversion? There is a saying that conversations shape the world. And it is true. If we look at the evolution of communication, we will have an interesting perspective on how conversations become more personal, more instant, and more seamless. And maybe because we are in an era when communications today have literally blurred out the distance between the two parties.

“The Survey Shows” Doesn’t Mean The Survey Knows


Apparel retailers who want to make a statement by differentiating their brands and connecting with their customers must go beyond table stakes (see the list below) and find ways to personalize their service experiences. Today’s apparel customers don’t just want ‘good enough,’ they demand ‘the best for me.’ Blog CX in Retail Retail Apparel CX Loyalty Personalization Springboard Retail Survey

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What CX Intelligence reveals about the men’s apparel market (infographic)


Over the last decade, the men’s apparel market has shown steady growth, outpacing even women’s apparel, and is expected to contribute upwards of $40 billion in sales to the global. The post What CX Intelligence reveals about the men’s apparel market (infographic) appeared first on ForeSee. Analytics & Measurement Research & CX Data Apparel CX Metics Infograph Menswear Retail

How lululemon Co-Creates Experiences with and for Their Customers


lululemon is a Canadian athletic apparel retailer with massive global appeal that creates high-performance athletic apparel and accessories through a human-led design approach.

K3 Acquires ViJi – Accelerating Strategy to ‘Change Retail for Good’

CSM Magazine

The combined solutions of K3 and Viji boost fashion and apparel brands to be more sustainable and ethical in their supply chain. critical software solutions, with a focus on fashion and apparel brands, today announced its acquisition of ViJi (Sas ).

New Look’s CVA is bearing fruit

Forrester's Customer Insights

Earlier last week, UK high street apparel retailer New Look announced plans to close 85 stores, up from the 60 it announced in March. These closures are happening under the auspices of a restructuring deal (CVA first introduced as a “Creditors Voluntary Arrangement” in the 1980 Companies’ Act). Simultaneously, it unveiled a return to profitability […]. retail

Who’s Hiring Journey Managers?

Kerry Bodine

However, we did find journey managers in product-focused industries, including apparel & fashion, building materials, chemicals, cosmetics, food & beverages, luxury goods and jewelry, and packaging & containers.

The Next Big Thing in Customer Experience: Frictionless Returns


“If it’s hard to return something, particularly if it’s apparel or something expensive, I will think long and hard about whether it’s worth the hassle,” Allisyn said. In an interview, Lisa shared that she sometimes returns apparel to physical stores and views such a policy as a minimum requirement to buy apparel online. Years ago, a children’s apparel item was marked as “online returns only” and Lisa skipped it.

Experiential retailing is the next big thing in activewear


If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. That figure dwarfs non-active apparel sales, which declined two percent last year. The competitive activewear market is about to get a lot more crowded.

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Watch: CRM Hack on Testing Principles, B2CRM Weekly News Update, and CRM Analysis on lululemon


This time, we got the weekly news update, a new CRM hack on testing principles, and a deep analysis on the well-known athletic apparel retailer, lululemon. PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos.

Watch: CRM Hack on Churn Factor, B2CRM Weekly News Update, and CRM Analysis on Zara


This time, we got the weekly news update, a new CRM hack on Churn Factor, and a deep analysis on the well known Spanish apparel retailer Zara. PostFunnel Insider is Optimove’s series of CRM know-how, tips, news, and analysis videos.

Five Signs That It’s Time for a New ERP

Circular Edge

As the manufacturing and distribution industries regain momentum, businesses need to scale quickly more than ever before. The right technology enables and adapts to that growth.

Why Fast-growing Companies are Switching to NetSuite

Circular Edge

Over the years, QuickBooks has become the de facto standard financial software for small businesses, with more than 5 million businesses using it.

Optimize Warehouse Operations with WMS

Circular Edge

The most innovative customer experience can be negated in an instant if a company can’t deliver the product purchased accurately and quickly. With hundreds, or even thousands of SKUs to manage, this can quickly become a manual, chaotic and inefficient process.

Business Guide What to Look for in Your Next ERP

Circular Edge

A lot has changed in what to look for in an ERP solution over the years. Whereas fit and functionality once drove most decisions, basic and even not so basic features and functions are table stakes today.

The Value of a True Cloud ERP Platform

Circular Edge

Today, cloud computing enables companies to adapt to changing business models, both strategically and operationally.

Business Guide: Eight Signs Quickbooks is Holding Your Business Back

Circular Edge

As an entry-level accounting system, QuickBooks is a logical choice for small businesses and entrepreneurs looking for an easy way to track basic finances. And it works – until it doesn’t.

Business Guide: Looking Beyond Quickbooks

Circular Edge

Even the smallest businesses must balance its books and meet government compliance and regulatory financial reporting requirements. Many small businesses turn to QuickBooks as an easy-to-use, affordable accounting solution.

Tailor Customer Experience for a Better Fit – Learn from TechStyle and Forrester

NICE inContact

TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. million VIP members selling throughout North America, Europe, and Australia.

Podcast: Designing the Glitch Experience, with Adidas’ Celine Del Genes


It’s not easy to stand out in a market as crowded and competitive as sporting goods and apparel. She oversees the sports apparel company’s go-to-market strategy for soccer shoes and gear, managing key decisions about pricing, sales channels and marketing approaches. But every now and then, a piece of gear or a shoe strike such a strong chord with consumers that the product lingers in their memory years later.

18 Live Chat Best Practices to Help You Deliver Superior Customer Service


For example, if your company creates skater apparel, you might want to use a more casual tone for your live chat than if you were selling cyber security solutions to government organizations. Note: This blog post was originally published in January 12th, 2017.

Customer Satisfaction Score (CSAT) Industry Benchmarks


Apparel: 79%. If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. To do so, you can rely on the American Customer Satisfaction Index (ACSI). .

Sampling error – Definition, types, control, and reducing errors

QuestionPro Audience

For example, imagine a research study about kid’s apparel. What is a sampling error? A sampling error occurs when the sample used in the study is not representative of the whole population.

Xpedition and Voyado Partner to Help Boost Loyalty and Retention for Fashion Brands

CSM Magazine

Fashion and apparel businesses that are able to provide one-to-one marketing to their customers with a consistent, omni-channel approach stand to be the winners as retailers once again open their doors after the prolonged COVID-19 lockdown.

Who’s Hiring Journey Managers?

Kerry Bodine

However, we did find journey managers in product-focused industries, including apparel & fashion, building materials, chemicals, cosmetics, food & beverages, luxury goods and jewelry, and packaging & containers.

The missing piece in your approach to product innovation


In The Human Side to Product Innovation , retail apparel company Chico’s and construction tool manufacturer DEWALT will reveal how they use authentic, ongoing insight to create better products. Here’s a scary fact: no matter how genius the idea and thorough the planning, most new products are destined to fail. The stats are discouraging for product management and innovation pros: one study claims that 85 percent of consumer goods end up flops.

What our data is telling us about how retailers can reduce holiday return volume


Years of fast and convenient returns for online purchases have created permanent habits, such as purchasing multiple sizes of apparel in order to return those that don’t fit: To minimize the financial impact on your business, here are three areas of focus to reduce holiday return volume: .

A First-Time Outsourcing Decision Pays Long-Term Dividends?


This client sells tangible goods like apparel and household items. First, the obvious: an online interaction is not the same as a face-to-face transaction. But when your value proposition is built on being a lifestyle brand rather than an eCommerce company, this distinction can get blurred.

4 examples of direct-to-consumer initiatives—and what you can learn from them


Its DTC approach is based on the premise that consumers will increasingly use their phones to purchase shoes and apparel and that it must lead in digital to maintain its market share. There was a time when the only way to get a Dell computer was to go directly to the company. The PC giant long ago decided to sell through partners and retail channels too, but today some established brands are opting to experiment with their own direct-to-consumer (DTC) models. They have good reason.

Augmented World – How AR Transforms Customer Experience


Brazilian retailer C&A displays its apparel on innovative clothing hangers that show how many Likes each item has collected from the social-media community. AR apps makes shopping for apparel easier. TryLive Apparel and Dressing Room by Gap allow customers to select a garment from the virtual shelf, and then choose their clothing size and body shape.

Marks & Spencer Top for Customer Loyalty According to Survey

CSM Magazine

The survey, conducted by apparel fit preference specialist Fits.me, asked over 2,000 UK adults to identify up to three clothing brands or retailers to which they consider themselves most loyal. The full Customer Loyalty Index ‘Top 10’ is: Apparel Retailer / Share of Mentions. s new, 30-page report on the survey – Knowing them, knowing you – shopper perspectives on engagement, loyalty and personalisation in apparel retail, is available from here.