INDUSTRY INSIGHTS YOUR PEERS ARE READING
Now there's WestinWORKOUT fitness centers, RunWESTIN group runs and running maps, and a program in which guests can borrow fitness apparel and shoes during their stay. Today I'm pleased to share a guest post by Denise Lee Yohn. MORE
This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike: Making apparel retail personal. Great minds think alike—even fierce competitors. MORE
Apparel retailers who want to make a statement by differentiating their brands and connecting with their customers must go beyond table stakes (see the list below) and find ways to personalize their service experiences. MORE
This has been proven successful in cosmetic applications and apparel, such as with Timberland’s virtual dressing room and Neiman Marcus’ Memory Mirrors , which enable shoppers to compare clothing options side by side, and even share the images with friends. MORE
It’s not easy to stand out in a market as crowded and competitive as sporting goods and apparel. She oversees the sports apparel company’s go-to-market strategy for soccer shoes and gear, managing key decisions about pricing, sales channels and marketing approaches. MORE
In The Human Side to Product Innovation , retail apparel company Chico’s and construction tool manufacturer DEWALT will reveal how they use authentic, ongoing insight to create better products. MORE
Introduction. We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.”. For retailers, this old saying rings tried-and-true. After all, it’s never too early to get ready for the shopping season. MORE
Among the closings are Macy''s, JCPenney, Guess, Radio Shack, as well as teen apparel stores Delia''s, Aeropostale, Wet Seal, and Abercrombie & Fitch. With the holiday shopping season behind us, retailers have planned a tidal wave of store closings for 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. MORE
Over the last decade, the men’s apparel market has shown steady growth, outpacing even women’s apparel, and is expected to contribute upwards of $40 billion in sales to the global. Analytics & Measurement Research & CX Data Apparel CX Metics Infograph Menswear Retail MORE
Online sales of retail apparel and accessories is seeing huge growth, both here in the U.S. The post What’s driving Success in Apparel? Customer Satisfaction Retail Apparel customer satisfaction ForeSee reports FXI Scores MORE
The women’s apparel industry is characterized by large seasonal spikes in both the amount of transactions as well as the related support calls. Building for the Future: CX in the Cloud is packed with real world lessons learned from a panel of seasoned contact center experts. What better way to learn about the benefits of moving contact center technology to the cloud than from the companies employing these solutions. TechStyle Fashion Group. MORE
The survey, conducted by apparel fit preference specialist Fits.me, asked over 2,000 UK adults to identify up to three clothing brands or retailers to which they consider themselves most loyal. The full Customer Loyalty Index ‘Top 10’ is: Apparel Retailer / Share of Mentions. MORE
More attractive merchandise presentations, including “updated mannequins and fixtures in apparel, home and beauty”. Easier in-store shopping flow, with aisle modification designed to encourage customers to browse through apparel, accessories, and other products. MORE
This case study from my new book is about ThirdLove , a product development company and retailer that recognized an unconscious bias in the women’s apparel industry. MORE
Without it, you’re just another handbag/apparel/jewelry company fighting for your spot in a crowded market. Status is everything for luxury brands. So how do you measure such a crucial metric effectively? MORE
For instance, if you are an apparel retailer, you could create mutiple variations of script each for complaints such as ‘wrong size of product’, ‘damaged apparel’, ‘item does not look like advertised’, and so on. MORE
Offering outstanding customer support is a primary mission for outdoor apparel manufacturer, Columbia Sportswear, but their PBX-based system had long been a bottleneck for their contact center and IT teams. From its humble beginnings as a hat business founded by German nationals who fled Europe in 1938, to a global corporation with five brands, Columbia Sportswear is made up of real people who are passionate about the outdoors. MORE
Additionally, apparel, department, and electronic stores are the top categories where consumers are looking to spend. After a winter that felt like it would never end, Memorial Day weekend is finally here, and it’s bringing the heat. MORE
Computers are the hot ticket item this year on 26% of our respondents’ lists, followed by clothing/apparel and kids toys, but mobile phones and video games are not as popular as they have been in recent years, with only 11% of our panel looking to purchase these items. MORE
Squeezed by online competitors and evolving customer tastes, Macy’s, Sears, The Limited, and American Apparel have said they will be closing some or all of their stores. MORE
Brazilian retailer C&A displays its apparel on innovative clothing hangers that show how many Likes each item has collected from the social-media community. AR apps makes shopping for apparel easier. TryLive Apparel and Dressing Room by Gap allow customers to select a garment from the virtual shelf, and then choose their clothing size and body shape. MORE
The help desk was used to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Can you imagine a world where customer service was over physical mail? MORE
Kevin Hillstrom of MineThatData shared his experiences with some major apparel companies: At Lands’ End, professionals had to help out in the warehouse, or on the phones, during the holiday season and during bad weather. (Note: This post is a reprise of an earlier Customers Rock! MORE
Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes. Innovation Customer Experience retail fashion apparel MORE
Some retailers, such as American Apparel, are even repurposing security cameras to double as market research tools to study shopper behavior and better optimize sales, the Wall Street Journal reports. Marks & Spenser, the U.K.’s MORE
like American Apparel's (now ex-)CEO Dov Charney ([link] and others that are really well connected with their people (like Zappos ([link] Will you check out the Reconnect Project and share your examples ([link] Happy to have words, pictures, audio or video! Today’s guest, Katrina German, co-founder of Saskatoon-based start-up, OneStory, always loved the idea of using video to capture and save people’s stories. MORE
Not only do we enjoy their high quality apparel, we value their over-the-top customer service. Customers today are Fickle –much quicker to leave if unhappy. They not only show a lower tolerance for error, they will exit just on account of plain old indifferent service. MORE
Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market. MORE
Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017. MORE
” The apparel retail brand acquired a consumer data and analytics company so it can use data to treat every customer as a unique individual. Large brands are increasingly turning to smaller ones for inspiration. MORE
Are you looking for some quality winter apparel?”. “Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.”- Clement Stone. If you could double or even triple your revenue in minutes, would you? MORE
Under Armour is one of the top sports apparel brands in the world, and the company’s success was based on initial awareness through word-of-mouth marketing. For many companies, word-of-mouth marketing is all about using natural conversations to show off new products or services. MORE
Apparel and chemical companies saw the costs of headgear and cadmium sulfide increase when duties were levied on just over 6,000 products valued at $200 billion. MORE
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. There are lots of quotes about making mistakes, undoubtedly because we all mess up sometimes. Personally, my favorite of these quotes is “It’s not how we make mistakes, it’s how we correct them that defines us,” and this couldn’t be truer when it comes to customer service. MORE
If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. That figure dwarfs non-active apparel sales, which declined two percent last year. MORE
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. There are lots of quotes about making mistakes, undoubtedly because we all mess up sometimes. MORE
TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. million VIP members selling throughout North America, Europe, and Australia. MORE
On Tuesday, Google introduced a “Shop the Look” program that lets smartphone users purchase apparel and other products through the images that appear in response to search terms. Earlier this week, Google unveiled its latest effort to help retailers boost sales through mobile devices. MORE
Apparel. Luxury. Electronics. Cosmetics. Even food and beverage. All kinds of brands are looking for ways to reach their end-customers better with beautiful websites and carefully orchestrated shopper journeys. But most brands are only seizing half of the opportunity. MORE
While in a San Francisco apparel store a prototype robot clerk interacts with shoppers, advising them on fashion choices and commenting on whether items will suit them. Date: Friday, February 26, 2016 How are retailers working to improve customer experience? Published on: February 26, 2016. MORE
Similarly, American Apparel partners with Postmates to provide super-fast delivery of its stock from its stores. Take the CVS Health and American Apparel examples highlighted above – they work because they’re helping customers gain access to products quicker and easier. I attended eTail East last week in Boston. As one of the main events in the online retail arena, it’s a great barometer of the key issues facing companies operating in this highly competitive space each year. MORE
The apparel and accessories sector of the retail industry is experiencing major changes, with retailers seeing more business happening online than ever before, according to a recent report from Internet. Customer Experience Research Retail Apparel Internet Retailer MORE
Its DTC approach is based on the premise that consumers will increasingly use their phones to purchase shoes and apparel and that it must lead in digital to maintain its market share. There was a time when the only way to get a Dell computer was to go directly to the company. MORE
Apparel Related Topics Vision Critical
FEBRUARY 23, 2018
Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes. Innovation Customer Experience retail fashion apparel
Vision Critical
JUNE 6, 2018
This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike: Making apparel retail personal. Great minds think alike—even fierce competitors.
ForeSee
JULY 21, 2016
The apparel and accessories sector of the retail industry is experiencing major changes, with retailers seeing more business happening online than ever before, according to a recent report from Internet. Customer Experience Research Retail Apparel Internet Retailer
ForeSee
OCTOBER 31, 2016
Over the last decade, the men’s apparel market has shown steady growth, outpacing even women’s apparel, and is expected to contribute upwards of $40 billion in sales to the global. Analytics & Measurement Research & CX Data Apparel CX Metics Infograph Menswear Retail
ForeSee
AUGUST 1, 2016
Online sales of retail apparel and accessories is seeing huge growth, both here in the U.S. The post What’s driving Success in Apparel? Customer Satisfaction Retail Apparel customer satisfaction ForeSee reports FXI Scores
Storyminers
MAY 3, 2017
Apparel retailers who want to make a statement by differentiating their brands and connecting with their customers must go beyond table stakes (see the list below) and find ways to personalize their service experiences.
Vision Critical
JANUARY 19, 2017
If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. That figure dwarfs non-active apparel sales, which declined two percent last year.
inContact
DECEMBER 18, 2017
TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. million VIP members selling throughout North America, Europe, and Australia.
inContact
OCTOBER 22, 2018
The women’s apparel industry is characterized by large seasonal spikes in both the amount of transactions as well as the related support calls. Building for the Future: CX in the Cloud is packed with real world lessons learned from a panel of seasoned contact center experts. What better way to learn about the benefits of moving contact center technology to the cloud than from the companies employing these solutions. TechStyle Fashion Group.
Think Customers
JANUARY 19, 2017
Squeezed by online competitors and evolving customer tastes, Macy’s, Sears, The Limited, and American Apparel have said they will be closing some or all of their stores.
Think Customers
SEPTEMBER 7, 2016
On Tuesday, Google introduced a “Shop the Look” program that lets smartphone users purchase apparel and other products through the images that appear in response to search terms. Earlier this week, Google unveiled its latest effort to help retailers boost sales through mobile devices.
Vision Critical
APRIL 4, 2016
In The Human Side to Product Innovation , retail apparel company Chico’s and construction tool manufacturer DEWALT will reveal how they use authentic, ongoing insight to create better products.
Wired and Dangerous
MAY 2, 2016
Not only do we enjoy their high quality apparel, we value their over-the-top customer service. Customers today are Fickle –much quicker to leave if unhappy. They not only show a lower tolerance for error, they will exit just on account of plain old indifferent service.
Think Customers
JANUARY 12, 2015
Among the closings are Macy''s, JCPenney, Guess, Radio Shack, as well as teen apparel stores Delia''s, Aeropostale, Wet Seal, and Abercrombie & Fitch. With the holiday shopping season behind us, retailers have planned a tidal wave of store closings for 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
TechSee
JUNE 12, 2018
Brazilian retailer C&A displays its apparel on innovative clothing hangers that show how many Likes each item has collected from the social-media community. AR apps makes shopping for apparel easier. TryLive Apparel and Dressing Room by Gap allow customers to select a garment from the virtual shelf, and then choose their clothing size and body shape.
Joe Rawlinson
MARCH 28, 2018
For instance, if you are an apparel retailer, you could create mutiple variations of script each for complaints such as ‘wrong size of product’, ‘damaged apparel’, ‘item does not look like advertised’, and so on.
QuestionPro Audience
MAY 25, 2018
Additionally, apparel, department, and electronic stores are the top categories where consumers are looking to spend. After a winter that felt like it would never end, Memorial Day weekend is finally here, and it’s bringing the heat.
Vision Critical
JULY 14, 2017
Its DTC approach is based on the premise that consumers will increasingly use their phones to purchase shoes and apparel and that it must lead in digital to maintain its market share. There was a time when the only way to get a Dell computer was to go directly to the company.
NetBase
OCTOBER 17, 2018
Without it, you’re just another handbag/apparel/jewelry company fighting for your spot in a crowded market. Status is everything for luxury brands. So how do you measure such a crucial metric effectively?
CSM Magazine
DECEMBER 8, 2015
The survey, conducted by apparel fit preference specialist Fits.me, asked over 2,000 UK adults to identify up to three clothing brands or retailers to which they consider themselves most loyal. The full Customer Loyalty Index ‘Top 10’ is: Apparel Retailer / Share of Mentions.
Vision Critical
JUNE 19, 2018
” The apparel retail brand acquired a consumer data and analytics company so it can use data to treat every customer as a unique individual. Large brands are increasingly turning to smaller ones for inspiration.
ReviewTrackers
SEPTEMBER 12, 2018
Under Armour is one of the top sports apparel brands in the world, and the company’s success was based on initial awareness through word-of-mouth marketing. For many companies, word-of-mouth marketing is all about using natural conversations to show off new products or services.
Vision Critical
SEPTEMBER 15, 2016
Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market.
North Highland
OCTOBER 22, 2018
Apparel and chemical companies saw the costs of headgear and cadmium sulfide increase when duties were levied on just over 6,000 products valued at $200 billion.
QuestionPro Audience
NOVEMBER 21, 2017
Computers are the hot ticket item this year on 26% of our respondents’ lists, followed by clothing/apparel and kids toys, but mobile phones and video games are not as popular as they have been in recent years, with only 11% of our panel looking to purchase these items.
inContact
OCTOBER 3, 2017
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. There are lots of quotes about making mistakes, undoubtedly because we all mess up sometimes.
Customer Bliss
APRIL 18, 2018
This case study from my new book is about ThirdLove , a product development company and retailer that recognized an unconscious bias in the women’s apparel industry.
Tema Frank
JUNE 20, 2014
like American Apparel's (now ex-)CEO Dov Charney ([link] and others that are really well connected with their people (like Zappos ([link] Will you check out the Reconnect Project and share your examples ([link] Happy to have words, pictures, audio or video! Today’s guest, Katrina German, co-founder of Saskatoon-based start-up, OneStory, always loved the idea of using video to capture and save people’s stories.
CSM Magazine
APRIL 5, 2017
Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017.
TechSee
AUGUST 7, 2018
This has been proven successful in cosmetic applications and apparel, such as with Timberland’s virtual dressing room and Neiman Marcus’ Memory Mirrors , which enable shoppers to compare clothing options side by side, and even share the images with friends.
inContact
OCTOBER 3, 2017
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. There are lots of quotes about making mistakes, undoubtedly because we all mess up sometimes. Personally, my favorite of these quotes is “It’s not how we make mistakes, it’s how we correct them that defines us,” and this couldn’t be truer when it comes to customer service.
Comm100
NOVEMBER 11, 2015
Are you looking for some quality winter apparel?”. “Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.”- Clement Stone. If you could double or even triple your revenue in minutes, would you?
CX Journey
NOVEMBER 5, 2015
Now there's WestinWORKOUT fitness centers, RunWESTIN group runs and running maps, and a program in which guests can borrow fitness apparel and shoes during their stay. Today I'm pleased to share a guest post by Denise Lee Yohn.
Win the Customer
JULY 13, 2016
Some retailers, such as American Apparel, are even repurposing security cameras to double as market research tools to study shopper behavior and better optimize sales, the Wall Street Journal reports. Marks & Spenser, the U.K.’s
inContact
DECEMBER 9, 2015
Offering outstanding customer support is a primary mission for outdoor apparel manufacturer, Columbia Sportswear, but their PBX-based system had long been a bottleneck for their contact center and IT teams. From its humble beginnings as a hat business founded by German nationals who fled Europe in 1938, to a global corporation with five brands, Columbia Sportswear is made up of real people who are passionate about the outdoors.
Stella Service
MARCH 30, 2018
Smarter CX
MAY 23, 2018
Apparel. Luxury. Electronics. Cosmetics. Even food and beverage. All kinds of brands are looking for ways to reach their end-customers better with beautiful websites and carefully orchestrated shopper journeys. But most brands are only seizing half of the opportunity.
Customers Rock!
APRIL 26, 2010
Kevin Hillstrom of MineThatData shared his experiences with some major apparel companies: At Lands’ End, professionals had to help out in the warehouse, or on the phones, during the holiday season and during bad weather. (Note: This post is a reprise of an earlier Customers Rock!
Eptica
FEBRUARY 26, 2016
While in a San Francisco apparel store a prototype robot clerk interacts with shoppers, advising them on fashion choices and commenting on whether items will suit them. Date: Friday, February 26, 2016 How are retailers working to improve customer experience? Published on: February 26, 2016.
OpinionLab
AUGUST 23, 2016
Similarly, American Apparel partners with Postmates to provide super-fast delivery of its stock from its stores. Take the CVS Health and American Apparel examples highlighted above – they work because they’re helping customers gain access to products quicker and easier. I attended eTail East last week in Boston. As one of the main events in the online retail arena, it’s a great barometer of the key issues facing companies operating in this highly competitive space each year.
Beyond Philosophy
DECEMBER 12, 2017
More attractive merchandise presentations, including “updated mannequins and fixtures in apparel, home and beauty”. Easier in-store shopping flow, with aisle modification designed to encourage customers to browse through apparel, accessories, and other products.
Kayako
OCTOBER 13, 2016
The help desk was used to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Can you imagine a world where customer service was over physical mail?
Comm100
JUNE 13, 2018
Introduction. We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.”. For retailers, this old saying rings tried-and-true. After all, it’s never too early to get ready for the shopping season.
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