Now there's WestinWORKOUT fitness centers, RunWESTIN group runs and running maps, and a program in which guests can borrow fitness apparel and shoes during their stay. Today I'm pleased to share a guest post by Denise Lee Yohn. MORE
This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike: Making apparel retail personal. Great minds think alike—even fierce competitors. MORE
Apparel retailers who want to make a statement by differentiating their brands and connecting with their customers must go beyond table stakes (see the list below) and find ways to personalize their service experiences. MORE
This has been proven successful in cosmetic applications and apparel, such as with Timberland’s virtual dressing room and Neiman Marcus’ Memory Mirrors , which enable shoppers to compare clothing options side by side, and even share the images with friends. MORE
It’s not easy to stand out in a market as crowded and competitive as sporting goods and apparel. She oversees the sports apparel company’s go-to-market strategy for soccer shoes and gear, managing key decisions about pricing, sales channels and marketing approaches. MORE
In The Human Side to Product Innovation , retail apparel company Chico’s and construction tool manufacturer DEWALT will reveal how they use authentic, ongoing insight to create better products. MORE
Introduction. We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.”. For retailers, this old saying rings tried-and-true. After all, it’s never too early to get ready for the shopping season. MORE
Among the closings are Macy''s, JCPenney, Guess, Radio Shack, as well as teen apparel stores Delia''s, Aeropostale, Wet Seal, and Abercrombie & Fitch. With the holiday shopping season behind us, retailers have planned a tidal wave of store closings for 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. MORE
Over the last decade, the men’s apparel market has shown steady growth, outpacing even women’s apparel, and is expected to contribute upwards of $40 billion in sales to the global. Analytics & Measurement Research & CX Data Apparel CX Metics Infograph Menswear Retail MORE
Online sales of retail apparel and accessories is seeing huge growth, both here in the U.S. The post What’s driving Success in Apparel? Customer Satisfaction Retail Apparel customer satisfaction ForeSee reports FXI Scores MORE
The survey, conducted by apparel fit preference specialist Fits.me, asked over 2,000 UK adults to identify up to three clothing brands or retailers to which they consider themselves most loyal. The full Customer Loyalty Index ‘Top 10’ is: Apparel Retailer / Share of Mentions. MORE
More attractive merchandise presentations, including “updated mannequins and fixtures in apparel, home and beauty”. Easier in-store shopping flow, with aisle modification designed to encourage customers to browse through apparel, accessories, and other products. MORE
This case study from my new book is about ThirdLove , a product development company and retailer that recognized an unconscious bias in the women’s apparel industry. MORE
For instance, if you are an apparel retailer, you could create mutiple variations of script each for complaints such as ‘wrong size of product’, ‘damaged apparel’, ‘item does not look like advertised’, and so on. MORE
Offering outstanding customer support is a primary mission for outdoor apparel manufacturer, Columbia Sportswear, but their PBX-based system had long been a bottleneck for their contact center and IT teams. From its humble beginnings as a hat business founded by German nationals who fled Europe in 1938, to a global corporation with five brands, Columbia Sportswear is made up of real people who are passionate about the outdoors. MORE
Additionally, apparel, department, and electronic stores are the top categories where consumers are looking to spend. After a winter that felt like it would never end, Memorial Day weekend is finally here, and it’s bringing the heat. MORE
Squeezed by online competitors and evolving customer tastes, Macy’s, Sears, The Limited, and American Apparel have said they will be closing some or all of their stores. MORE
Brazilian retailer C&A displays its apparel on innovative clothing hangers that show how many Likes each item has collected from the social-media community. AR apps makes shopping for apparel easier. TryLive Apparel and Dressing Room by Gap allow customers to select a garment from the virtual shelf, and then choose their clothing size and body shape. MORE
The help desk was used to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Can you imagine a world where customer service was over physical mail? MORE
Another example of an ignorant social media post is the time that American Apparel mistook a picture of the Space Shuttle Challenger exploding for fireworks. Introduction. MORE
Maybe you received a kids apparel catalog at your decidedly DINK home. We've all felt it: a weird sense that information about you has been used in a way that just doesn't feel right. Or maybe you saw an online ad at home for a product you'd been looking at from your work computer earlier that day. Or, perhaps your mobile device pinged when you walked into a store to tell you about specials for that store - even though your location settings were turned off. MORE
Kevin Hillstrom of MineThatData shared his experiences with some major apparel companies: At Lands’ End, professionals had to help out in the warehouse, or on the phones, during the holiday season and during bad weather. (Note: This post is a reprise of an earlier Customers Rock! MORE
Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes. Innovation Customer Experience retail fashion apparel MORE
Her only purchases from this retailer have been Golden State Warriors apparel for our 4-year-old daughter and, ironically, Atlanta Falcons gear a few weeks earlier. In my last post , I said listening to customers and capturing feedback across all channels is a crucial step to delivering great customer experiences in today’s omnichannel world. MORE
Some retailers, such as American Apparel, are even repurposing security cameras to double as market research tools to study shopper behavior and better optimize sales, the Wall Street Journal reports. Marks & Spenser, the U.K.’s MORE
Not only do we enjoy their high quality apparel, we value their over-the-top customer service. Customers today are Fickle –much quicker to leave if unhappy. They not only show a lower tolerance for error, they will exit just on account of plain old indifferent service. MORE
Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market. MORE
Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017. MORE
Second To None recently conducted a benchmarking study of select casual apparel locations within the United States, and we found that an average of 37% of respondents were in the store for over five minutes before receiving a greeting from an employee, while 39% of respondents waited less than one minute. MORE
” The apparel retail brand acquired a consumer data and analytics company so it can use data to treat every customer as a unique individual. Large brands are increasingly turning to smaller ones for inspiration. MORE
Are you looking for some quality winter apparel?”. “Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.”- Clement Stone. If you could double or even triple your revenue in minutes, would you? MORE
Second To None recently conducted a benchmarking study that monitored employee performance for a select group of casual apparel stores. Regardless of the industry, the best organizations are striving to optimize each individual interaction that a consumer has with your brand. MORE
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. There are lots of quotes about making mistakes, undoubtedly because we all mess up sometimes. Personally, my favorite of these quotes is “It’s not how we make mistakes, it’s how we correct them that defines us,” and this couldn’t be truer when it comes to customer service. MORE
If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. That figure dwarfs non-active apparel sales, which declined two percent last year. MORE
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. There are lots of quotes about making mistakes, undoubtedly because we all mess up sometimes. MORE
TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. million VIP members selling throughout North America, Europe, and Australia. MORE
On Tuesday, Google introduced a “Shop the Look” program that lets smartphone users purchase apparel and other products through the images that appear in response to search terms. Earlier this week, Google unveiled its latest effort to help retailers boost sales through mobile devices. MORE
Apparel. Luxury. Electronics. Cosmetics. Even food and beverage. All kinds of brands are looking for ways to reach their end-customers better with beautiful websites and carefully orchestrated shopper journeys. But most brands are only seizing half of the opportunity. MORE
Similarly, American Apparel partners with Postmates to provide super-fast delivery of its stock from its stores. Take the CVS Health and American Apparel examples highlighted above – they work because they’re helping customers gain access to products quicker and easier. I attended eTail East last week in Boston. As one of the main events in the online retail arena, it’s a great barometer of the key issues facing companies operating in this highly competitive space each year. MORE
The apparel and accessories sector of the retail industry is experiencing major changes, with retailers seeing more business happening online than ever before, according to a recent report from Internet. Customer Experience Research Retail Apparel Internet Retailer MORE
Its DTC approach is based on the premise that consumers will increasingly use their phones to purchase shoes and apparel and that it must lead in digital to maintain its market share. There was a time when the only way to get a Dell computer was to go directly to the company. MORE
Apparel Related Topics Vision Critical
FEBRUARY 23, 2018
Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes. Innovation Customer Experience retail fashion apparel
Vision Critical
JUNE 6, 2018
This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike: Making apparel retail personal. Great minds think alike—even fierce competitors.
ForeSee
JULY 21, 2016
The apparel and accessories sector of the retail industry is experiencing major changes, with retailers seeing more business happening online than ever before, according to a recent report from Internet. Customer Experience Research Retail Apparel Internet Retailer
ForeSee
OCTOBER 31, 2016
Over the last decade, the men’s apparel market has shown steady growth, outpacing even women’s apparel, and is expected to contribute upwards of $40 billion in sales to the global. Analytics & Measurement Research & CX Data Apparel CX Metics Infograph Menswear Retail
ForeSee
AUGUST 1, 2016
Online sales of retail apparel and accessories is seeing huge growth, both here in the U.S. The post What’s driving Success in Apparel? Customer Satisfaction Retail Apparel customer satisfaction ForeSee reports FXI Scores
inContact
DECEMBER 18, 2017
TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. million VIP members selling throughout North America, Europe, and Australia.
Think Customers
JANUARY 19, 2017
Squeezed by online competitors and evolving customer tastes, Macy’s, Sears, The Limited, and American Apparel have said they will be closing some or all of their stores.
TechSee
JUNE 12, 2018
Brazilian retailer C&A displays its apparel on innovative clothing hangers that show how many Likes each item has collected from the social-media community. AR apps makes shopping for apparel easier. TryLive Apparel and Dressing Room by Gap allow customers to select a garment from the virtual shelf, and then choose their clothing size and body shape.
Think Customers
SEPTEMBER 7, 2016
On Tuesday, Google introduced a “Shop the Look” program that lets smartphone users purchase apparel and other products through the images that appear in response to search terms. Earlier this week, Google unveiled its latest effort to help retailers boost sales through mobile devices.
Vision Critical
APRIL 4, 2016
In The Human Side to Product Innovation , retail apparel company Chico’s and construction tool manufacturer DEWALT will reveal how they use authentic, ongoing insight to create better products.
Wired and Dangerous
MAY 2, 2016
Not only do we enjoy their high quality apparel, we value their over-the-top customer service. Customers today are Fickle –much quicker to leave if unhappy. They not only show a lower tolerance for error, they will exit just on account of plain old indifferent service.
Joe Rawlinson
MARCH 28, 2018
For instance, if you are an apparel retailer, you could create mutiple variations of script each for complaints such as ‘wrong size of product’, ‘damaged apparel’, ‘item does not look like advertised’, and so on.
Vision Critical
JULY 14, 2017
Its DTC approach is based on the premise that consumers will increasingly use their phones to purchase shoes and apparel and that it must lead in digital to maintain its market share. There was a time when the only way to get a Dell computer was to go directly to the company.
Vision Critical
JUNE 19, 2018
” The apparel retail brand acquired a consumer data and analytics company so it can use data to treat every customer as a unique individual. Large brands are increasingly turning to smaller ones for inspiration.
CSM Magazine
DECEMBER 8, 2015
The survey, conducted by apparel fit preference specialist Fits.me, asked over 2,000 UK adults to identify up to three clothing brands or retailers to which they consider themselves most loyal. The full Customer Loyalty Index ‘Top 10’ is: Apparel Retailer / Share of Mentions.
Vision Critical
SEPTEMBER 15, 2016
Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market.
Think Customers
JANUARY 12, 2015
Among the closings are Macy''s, JCPenney, Guess, Radio Shack, as well as teen apparel stores Delia''s, Aeropostale, Wet Seal, and Abercrombie & Fitch. With the holiday shopping season behind us, retailers have planned a tidal wave of store closings for 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
inContact
OCTOBER 3, 2017
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. There are lots of quotes about making mistakes, undoubtedly because we all mess up sometimes.
TechSee
AUGUST 7, 2018
This has been proven successful in cosmetic applications and apparel, such as with Timberland’s virtual dressing room and Neiman Marcus’ Memory Mirrors , which enable shoppers to compare clothing options side by side, and even share the images with friends.
Customer Bliss
APRIL 18, 2018
This case study from my new book is about ThirdLove , a product development company and retailer that recognized an unconscious bias in the women’s apparel industry.
inContact
OCTOBER 3, 2017
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. There are lots of quotes about making mistakes, undoubtedly because we all mess up sometimes. Personally, my favorite of these quotes is “It’s not how we make mistakes, it’s how we correct them that defines us,” and this couldn’t be truer when it comes to customer service.
CSM Magazine
APRIL 5, 2017
Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017.
Comm100
NOVEMBER 11, 2015
Are you looking for some quality winter apparel?”. “Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.”- Clement Stone. If you could double or even triple your revenue in minutes, would you?
Smarter CX
MAY 23, 2018
Apparel. Luxury. Electronics. Cosmetics. Even food and beverage. All kinds of brands are looking for ways to reach their end-customers better with beautiful websites and carefully orchestrated shopper journeys. But most brands are only seizing half of the opportunity.
inContact
DECEMBER 9, 2015
Offering outstanding customer support is a primary mission for outdoor apparel manufacturer, Columbia Sportswear, but their PBX-based system had long been a bottleneck for their contact center and IT teams. From its humble beginnings as a hat business founded by German nationals who fled Europe in 1938, to a global corporation with five brands, Columbia Sportswear is made up of real people who are passionate about the outdoors.
Win the Customer
JULY 13, 2016
Some retailers, such as American Apparel, are even repurposing security cameras to double as market research tools to study shopper behavior and better optimize sales, the Wall Street Journal reports. Marks & Spenser, the U.K.’s
OpinionLab
AUGUST 23, 2016
Similarly, American Apparel partners with Postmates to provide super-fast delivery of its stock from its stores. Take the CVS Health and American Apparel examples highlighted above – they work because they’re helping customers gain access to products quicker and easier. I attended eTail East last week in Boston. As one of the main events in the online retail arena, it’s a great barometer of the key issues facing companies operating in this highly competitive space each year.
Customers Rock!
APRIL 26, 2010
Kevin Hillstrom of MineThatData shared his experiences with some major apparel companies: At Lands’ End, professionals had to help out in the warehouse, or on the phones, during the holiday season and during bad weather. (Note: This post is a reprise of an earlier Customers Rock!
Beyond Philosophy
DECEMBER 12, 2017
More attractive merchandise presentations, including “updated mannequins and fixtures in apparel, home and beauty”. Easier in-store shopping flow, with aisle modification designed to encourage customers to browse through apparel, accessories, and other products.
StellaService
MARCH 30, 2018
Comm100
JUNE 13, 2018
Introduction. We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.”. For retailers, this old saying rings tried-and-true. After all, it’s never too early to get ready for the shopping season.
Kayako
OCTOBER 13, 2016
The help desk was used to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Can you imagine a world where customer service was over physical mail?
Second to None
MAY 22, 2018
Second To None recently conducted a benchmarking study that monitored employee performance for a select group of casual apparel stores. Regardless of the industry, the best organizations are striving to optimize each individual interaction that a consumer has with your brand.
CX Journey
NOVEMBER 5, 2015
Now there's WestinWORKOUT fitness centers, RunWESTIN group runs and running maps, and a program in which guests can borrow fitness apparel and shoes during their stay. Today I'm pleased to share a guest post by Denise Lee Yohn.
QuestionPro Audience
MAY 25, 2018
Additionally, apparel, department, and electronic stores are the top categories where consumers are looking to spend. After a winter that felt like it would never end, Memorial Day weekend is finally here, and it’s bringing the heat.
Second to None
MAY 24, 2018
Second To None recently conducted a benchmarking study of select casual apparel locations within the United States, and we found that an average of 37% of respondents were in the store for over five minutes before receiving a greeting from an employee, while 39% of respondents waited less than one minute.
Forrester's Customer Insights
DECEMBER 3, 2015
Maybe you received a kids apparel catalog at your decidedly DINK home. We've all felt it: a weird sense that information about you has been used in a way that just doesn't feel right. Or maybe you saw an online ad at home for a product you'd been looking at from your work computer earlier that day. Or, perhaps your mobile device pinged when you walked into a store to tell you about specials for that store - even though your location settings were turned off.
OpinionLab
MAY 4, 2017
Her only purchases from this retailer have been Golden State Warriors apparel for our 4-year-old daughter and, ironically, Atlanta Falcons gear a few weeks earlier. In my last post , I said listening to customers and capturing feedback across all channels is a crucial step to delivering great customer experiences in today’s omnichannel world.
StellaService
MARCH 30, 2018
Comm100
NOVEMBER 6, 2017
Another example of an ignorant social media post is the time that American Apparel mistook a picture of the Space Shuttle Challenger exploding for fireworks. Introduction.
INDUSTRY INSIGHTS YOUR PEERS ARE READING
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