3 notable trends in the retail apparel industry

Vision Critical

Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes. Innovation Customer Experience retail fashion apparel

Nike versus Adidas: Who will win the digital transformation race in apparel retail?

Vision Critical

This is especially true in apparel retail, where longtime rivals Nike and Adidas have both recently invested heavily in digital transformation and innovation to stay at the top of their game. Nike: Making apparel retail personal. Great minds think alike—even fierce competitors.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How Technology is Revolutionizing the Apparel Industry

Smarter CX

apparel industry market is the biggest in the world, according to Statista. Here are 4 ways newly introduced tech is revolutionizing how apparel is made, sold, and worn. Smart apparel. The post How Technology is Revolutionizing the Apparel Industry appeared first on SmarterCX.

What Retailers Should Know About The Online Apparel Boom

ForeSee

The apparel and accessories sector of the retail industry is experiencing major changes, with retailers seeing more business happening online than ever before, according to a recent report from Internet. Customer Experience Research Retail Apparel Internet Retailer

What’s driving Success in Apparel? Find out in ForeSee’s FXI Retail Special Report

ForeSee

Online sales of retail apparel and accessories is seeing huge growth, both here in the U.S. The post What’s driving Success in Apparel? Customer Satisfaction Retail Apparel customer satisfaction ForeSee reports FXI Scores

How Can Live Chat Increase Your Online Apparel Store Conversion?

Magellan Solutions

The post How Can Live Chat Increase Your Online Apparel Store Conversion? There is a saying that conversations shape the world. And it is true.

“The Survey Shows” Doesn’t Mean The Survey Knows

Storyminers

Apparel retailers who want to make a statement by differentiating their brands and connecting with their customers must go beyond table stakes (see the list below) and find ways to personalize their service experiences.

Survey 200

What CX Intelligence reveals about the men’s apparel market (infographic)

ForeSee

Over the last decade, the men’s apparel market has shown steady growth, outpacing even women’s apparel, and is expected to contribute upwards of $40 billion in sales to the global. Analytics & Measurement Research & CX Data Apparel CX Metics Infograph Menswear Retail

Customer Satisfaction Score (CSAT) Industry Benchmarks

GetFeedback

Apparel: 79%. If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. To do so, you can rely on the American Customer Satisfaction Index (ACSI). .

New Look’s CVA is bearing fruit

Forrester's Customer Insights

Earlier last week, UK high street apparel retailer New Look announced plans to close 85 stores, up from the 60 it announced in March. These closures are happening under the auspices of a restructuring deal (CVA first introduced as a “Creditors Voluntary Arrangement” in the 1980 Companies’ Act). Simultaneously, it unveiled a return to profitability […]. retail

Experiential retailing is the next big thing in activewear

Vision Critical

If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. That figure dwarfs non-active apparel sales, which declined two percent last year.

Retail 188

Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights

Think Customers

Squeezed by online competitors and evolving customer tastes, Macy’s, Sears, The Limited, and American Apparel have said they will be closing some or all of their stores.

Google’s ‘Shop the Look’ Tries to Declutter Mobile Shopping

Think Customers

On Tuesday, Google introduced a “Shop the Look” program that lets smartphone users purchase apparel and other products through the images that appear in response to search terms. Earlier this week, Google unveiled its latest effort to help retailers boost sales through mobile devices.

Who’s Hiring Journey Managers?

Kerry Bodine

However, we did find journey managers in product-focused industries, including apparel & fashion, building materials, chemicals, cosmetics, food & beverages, luxury goods and jewelry, and packaging & containers.

Surge of Store Closings Reveals Greater Need for Omnichannel

Think Customers

Among the closings are Macy''s, JCPenney, Guess, Radio Shack, as well as teen apparel stores Delia''s, Aeropostale, Wet Seal, and Abercrombie & Fitch. With the holiday shopping season behind us, retailers have planned a tidal wave of store closings for 2015. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

The Next Big Thing in Customer Experience: Frictionless Returns

Smarter CX

“If it’s hard to return something, particularly if it’s apparel or something expensive, I will think long and hard about whether it’s worth the hassle,” Allisyn said. In an interview, Lisa shared that she sometimes returns apparel to physical stores and views such a policy as a minimum requirement to buy apparel online. Years ago, a children’s apparel item was marked as “online returns only” and Lisa skipped it.

Tailor Customer Experience for a Better Fit – Learn from TechStyle and Forrester

NICE inContact

TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. million VIP members selling throughout North America, Europe, and Australia.

The missing piece in your approach to product innovation

Vision Critical

In The Human Side to Product Innovation , retail apparel company Chico’s and construction tool manufacturer DEWALT will reveal how they use authentic, ongoing insight to create better products.

Podcast: Designing the Glitch Experience, with Adidas’ Celine Del Genes

Bain

It’s not easy to stand out in a market as crowded and competitive as sporting goods and apparel. She oversees the sports apparel company’s go-to-market strategy for soccer shoes and gear, managing key decisions about pricing, sales channels and marketing approaches.

Who’s Hiring Journey Managers?

Kerry Bodine

However, we did find journey managers in product-focused industries, including apparel & fashion, building materials, chemicals, cosmetics, food & beverages, luxury goods and jewelry, and packaging & containers.

Augmented World – How AR Transforms Customer Experience

TechSee

Brazilian retailer C&A displays its apparel on innovative clothing hangers that show how many Likes each item has collected from the social-media community. AR apps makes shopping for apparel easier. TryLive Apparel and Dressing Room by Gap allow customers to select a garment from the virtual shelf, and then choose their clothing size and body shape.

4 examples of direct-to-consumer initiatives—and what you can learn from them

Vision Critical

Its DTC approach is based on the premise that consumers will increasingly use their phones to purchase shoes and apparel and that it must lead in digital to maintain its market share. There was a time when the only way to get a Dell computer was to go directly to the company.

KPop Influencing Zoomers in Unanticipated Ways

NetBase

Twitter is the obvious go-to, but we see American Apparel as well as iPhone 11. American Apparel needs to update it’s image to attract generation Z,” says an article in 2018. KPop performers are influencing Zoomers (Gen Z) as well as other demographics in unanticipated ways.

Opentalk 2020 goes vertical

Talkdesk

What do the world’s leading luxury concierge service, an apparel brand with a mission to help those in need, and one of the fastest-growing digital mortgage companies have in common? Learn from the industry’s best.

Marks & Spencer Top for Customer Loyalty According to Survey

CSM Magazine

The survey, conducted by apparel fit preference specialist Fits.me, asked over 2,000 UK adults to identify up to three clothing brands or retailers to which they consider themselves most loyal. The full Customer Loyalty Index ‘Top 10’ is: Apparel Retailer / Share of Mentions.

Improving Customer Experience Through A/B Testing Your Customer Service

Joe Rawlinson

For instance, if you are an apparel retailer, you could create mutiple variations of script each for complaints such as ‘wrong size of product’, ‘damaged apparel’, ‘item does not look like advertised’, and so on.

Have You Hard Wired Service Recovery into Your Organization?

Wired and Dangerous

Not only do we enjoy their high quality apparel, we value their over-the-top customer service. Customers today are Fickle –much quicker to leave if unhappy. They not only show a lower tolerance for error, they will exit just on account of plain old indifferent service.

Are retailers nimble enough to give consumers what they need and want right now?

Lenati

Explore product diversification and empathetic adaptive strategies (apparel brands producing masks; distilleries producing hand sanitizer). Connection is everything in moments of crisis.

Building for the Future – Cloud Contact Center Solutions Offer Flexibility, Scalability and Omnichannel

NICE inContact

The women’s apparel industry is characterized by large seasonal spikes in both the amount of transactions as well as the related support calls. Building for the Future: CX in the Cloud is packed with real world lessons learned from a panel of seasoned contact center experts. What better way to learn about the benefits of moving contact center technology to the cloud than from the companies employing these solutions. TechStyle Fashion Group.

From ideation to production: innovation secrets from Wolverine Worldwide

Vision Critical

Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market.

March Madness in The World of Retail

Optimove

Athleisure & Fashion Apparel. In the athleisure and fashion apparel categories, we see a mixed case. The chaos began roughly mid-March. On March 12th, NYC Mayor Bill de Blasio declared a state of emergency in New York City.

The Future of Retail is in the Stars (or is it the Cloud?) Testing

C3Centricity

Offering free returns may work for apparel but not for electronics. “Never miss an episode. Subscribe on Apple Podcasts to get new episodes as they become available.”. Will the future of retail be without physical outlets? I had a very interesting discussion with a new client last week.

Retail 197

Contact Resolution and Agent Empowerment will Increase Customer Loyalty

NICE inContact

I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. There are lots of quotes about making mistakes, undoubtedly because we all mess up sometimes.

Why a startup mentality may not help big brands

Vision Critical

” The apparel retail brand acquired a consumer data and analytics company so it can use data to treat every customer as a unique individual. Large brands are increasingly turning to smaller ones for inspiration.

Brands 163

Err on the side of culture

C Space

What Retailers Need to Know to Own Customer Experience in the Apparel Industry. What Retailers Need to Know to Own Customer Experience in the Apparel Industry. by Robert Howie (C Space) Apparel Magazine. Err on the side of culture.

Expanding Possibilities in Path to Purchase Research

Chadwick Martin Bailey

After a while, we thought it would have served the business well to think more broadly and capture athletic apparel, equipment, and accessories in the same initiative. With most of the country moving through stages of “reopening,” consumers’ path to purchase has been disrupted.

Contact Resolution and Agent Empowerment will Increase Customer Loyalty

NICE inContact

I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. There are lots of quotes about making mistakes, undoubtedly because we all mess up sometimes. Personally, my favorite of these quotes is “It’s not how we make mistakes, it’s how we correct them that defines us,” and this couldn’t be truer when it comes to customer service.

Reflecting on the Starbucks Situation: Check Your Bias at the Door

Customer Bliss

This case study from my new book is about ThirdLove , a product development company and retailer that recognized an unconscious bias in the women’s apparel industry.

Water Cooler Moments: Portugal City Guides

Talkdesk

Under the leadership of Talkdesk Founder and Chief Executive Officer (CEO) Tiago Paiva, the company has attracted an enviable roster of enterprise clients, including IBM, Peet’s Coffee, Dropbox and apparel store Zumiez. Did you know Talkdesk was conceptualized in Portugal? Since its inception at a hackathon in 2011, Talkdesk has grown to be one of the most recognizable names in the contact center industry.

The Latest Customer Success Story: TechStyle

Lithium

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. Supporting 1K agents and 5M support calls with Lithium SMM.