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How to Improve Customer Centricity in Hospitality

C3Centricity

After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. The title of this week’s post might surprise you.

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AI Is Booming. Layoffs Are Rising. Leaders Are Caught in the Middle.

InMoment XI

Meta, Google, Dell, Morgan Stanley, and even hospital systems are reducing human roles while expanding their AI footprints. The Paradox of 2025 Its one of the most contradictory signals in todays economy: Companies are laying off talent, tightening budgets, and preparing for what could be a prolonged downturn. This isnt speculation.

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How to Create Unforgettable Customer Experiences with Ronn Nicolli

ShepHyken

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What is hospitality mentality? Why is meeting or exceeding customer expectations important in the hospitality industry? Top Takeaways A hospitality mentality is one of the most important attributes anybody hiring should look for.

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Unlocking the Secrets to Exceptional Customer Service with Paul R. Jones

BlueOcean

When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry. Paul has earned acclaim for his outstanding management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. Empathy is key.

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Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

eglobalis

Example: Philips Healthcare redesigned its patient monitoring systems by adopting Design Thinking principles, resulting in tools that were not only user-friendly for medical professionals but also reduced patient anxiety during hospital stays.

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Secrets to Incredible Customer Service with Paul R. Jones

BlueOcean

When it comes to customer experience, there’s a lot of cross-over between the hospitality industry and the contact center industry. Paul has earned acclaim for his exceptional management skills in the hospitality field – particularly his ability to generate loyalty with both staff and guests. Empathy is key.

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Introducing Anthropology & Ethnography to your Customer Room: An Inside Look with St. Jude Children’s Research Hospital

Customer Bliss

Jude Children’s Research Hospital which I visited a few weeks ago. Jude Children’s Research Hospital. Jude Children’s Research Hospital, visit stjude.org. . What I’m going to actually show you is some video footage of their customer room and the anthropologists who work there. To learn more about St.