article thumbnail

How to Improve Customer Centricity in Hospitality

C3Centricity

After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. The title of this week’s post might surprise you.

article thumbnail

The Golden Rule of Hospitality and Customer Experience

Michel Falcon Experience

Michel Falcon:… The post The Golden Rule of Hospitality and Customer Experience appeared first on Michel Falcon. To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

In hospitality, your people are NOT your most important assets.

Bill Quiseng

In hospitality, your people are NOT your most important assets. Ultimately, success in hospitality is all about interpersonal skills. Ultimately, success in hospitality is all about interpersonal skills. There are a lot of people wanting to enter the hospitality business. The right people are.”

article thumbnail

What Is Bleisure Travel, And How Is It Transforming The Hospitality Industry?

Blake Morgan

The hospitality industry can adapt by offering new services and amenities that make it easy for travelers to move from work to fun. What Does it Mean for the Hospitality Industry? With this new type of travel, hospitality companies have the chance to adjust and tailor their services. Part work, part vacation.

article thumbnail

5 Common Pain Points of Digital Patient Engagement in Hospitals

kommunicate

The days of patients having no choice but to visit the hospital for every issue are well [.] The post 5 Common Pain Points of Digital Patient Engagement in Hospitals appeared first on Kommunicate Blog. Last Updated on February 9, 2023 The number of virtual patient visits went from 0.84

article thumbnail

How Kokilaben Hospital Used Kommunicate’s Chatbot To Make Patient’s Lives Easier

kommunicate

Even traditional industries like hospitals have benefited from the advancements in AI and NLP. [.]. The post How Kokilaben Hospital Used Kommunicate’s Chatbot To Make Patient’s Lives Easier appeared first on Kommunicate Blog. It is touching all the aspects of our lives and making life easier for people across the globe.

article thumbnail

Patient Confidence Drives Highest Hospital NPS

Experience Matters

We recently asked nearly 2,000 hospital patients about their experiences. Two of the areas we examined were their emotions and their likelihood to recommend the hospital, measured by Net Promoter® Score (NPS). Of these hospital patients, 46% are promoters, 30% are detractors, which results in an average NPS of 16.

NPS 133