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How to Improve Customer Centricity in Hospitality


After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. The title of this week’s post might surprise you.

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How Any Business Can Adopt a Hospitality Mentality


Top Takeaways: The hospitality mentality is a mindset that focuses on treating every customer as a valued guest, going beyond their expectations, and providing exceptional service. ” “The idea behind having a hospitality mindset is to look beyond the dollar amount customers bring into the business. They can go elsewhere.


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Hospital Management System: What, Why And How?


Last Updated on July 21, 2023 Let’s begin with getting a basic understanding about a Hospital Management System (HMS). “A A hospital management system (HMS) can be defined as an integrated software that handles different aspects of clinic workflows, such as administrative, medical, legal, and financial.”

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The impact of accretion in hospitality

Customer Enthusiast

He used the Hilton Honors app to reserve and pay for room 404 in advance and awaited an electronic key to arrive to fulfill his desire for a … Continue reading "The impact of accretion in hospitality" Source

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In hospitality, your people are NOT your most important assets.

Bill Quiseng

In hospitality, your people are NOT your most important assets. Ultimately, success in hospitality is all about interpersonal skills. Ultimately, success in hospitality is all about interpersonal skills. There are a lot of people wanting to enter the hospitality business. The right people are.”

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Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara

Blake Morgan

                                 How can the concept of “Unreasonable Hospitality” reshape the landscape of customer experience within the contact center? The interplay of hospitality and excellence, thriving amidst their inherent tension, defines his remarkable success.

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Spotless Standards: Mastering the Hospital Restroom Cleaning Checklist


Hospital Restroom Cleaning Checklist: Ensuring Spotless Standards Key Takeaways Understanding the critical role of cleanliness in hospital restrooms. Reviewing the negative impacts of poor restroom hygiene in hospitals Essential supplies and procedures for effective cleaning.