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5 Ways Inspection Software Helps Hotels


This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022. How can you do more with less?

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Building A Sense Of Community: American Airlines Opens Its First Hotel

The DiJulius Group

Read Full Article The post Building A Sense Of Community: American Airlines Opens Its First Hotel appeared first on The DiJulius Group. Completely different age groups, economic statuses, genders, political viewpoints, and.

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Advantages of Outsourcing Hotel Management Operations


However, a hotel’s performance is only as good as its customer reviews. This is why most hotel management operations try to focus their efforts on continually improving the customer experience. If this situation spirals out of control, hotel management will spend more time putting out fires than making gains.

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Staying Ahead in Hospitality: Crafting Chatbots for the Modern Hotel Experience

CSM Magazine

In an age where digital convenience is no longer a luxury but a basic expectation, the hotel industry faces the challenge of constantly evolving to meet and exceed guests’ needs. But how can hotels stay on top of their Customer Experience (CX) game using chatbots? Chatbots for boutique hotels can amplify this exclusivity.

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Is Customer Experience Part of Your Brand Yet?

From real-life experiences with Hilton Hotels and an RV manufacturer, we underline the impact of responsive service recovery on brand reputation. Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support.

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Explore 10 Ways Hotels should use Online Survey Tool

Zonka Feedback

When it comes to running a hotel business, it becomes vital to see if you were able to satisfy your guests or not because hotel guests usually share their experiences with their friends and known ones.

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The Hotel Review Sites You Should Monitor


Hotel review sites are one of the most important sources of customers in the hospitality industry. Research shows that 78 percent of consumers use online reviews to compare hotels before placing a reservation. By comparing hotels on multiple review sites, consumers get a comprehensive picture of your business. TripAdvisor.

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