article thumbnail

Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. Consumers are using their mobile devices to browse and book hotels.

Hotels 260
article thumbnail

5 Ways Inspection Software Helps Hotels

IntouchInsight

This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022. How can you do more with less?

Hotels 317
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Elevate Your Hotel with 24/7 Hotel Management

Magellan Solutions

Immerse yourself in this scene: a fantastic hotel where activities flow gracefully throughout the day. It guarantees that your hotel thrives by providing top-notch hospitality services. Imagine the opportunities that 24/7 hotel management brings to your establishment. We provide more than just hotel management.

Hotels 52
article thumbnail

The Meaning of 24-Hour Front Desk in Hotels

Magellan Solutions

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. Discover how this round-the-clock service enhances the charm of your hotel. With our insights, your hotel can enhance guest experiences and streamline operations.

Hotels 52
article thumbnail

Is Customer Experience Part of Your Brand Yet?

From real-life experiences with Hilton Hotels and an RV manufacturer, we underline the impact of responsive service recovery on brand reputation. Our blog dives deep into the intimate connection between your brand and CX, emphasizing that even the most innovative product may only succeed with excellent support.

article thumbnail

Advantages of Outsourcing Hotel Management Operations

Helpware

However, a hotel’s performance is only as good as its customer reviews. This is why most hotel management operations try to focus their efforts on continually improving the customer experience. If this situation spirals out of control, hotel management will spend more time putting out fires than making gains.

Hotels 79
article thumbnail

Temkin Experience Ratings Industry Snapshot: Hotels

Experience Matters

Congratulations to Holiday Inn Express and Marriott for earning the highest customer experience scores in the hotel industry. The post Temkin Experience Ratings Industry Snapshot: Hotels appeared first on Customer Experience Matters®. Each earned a score of 78% and came in 34th place overall Read More.

Hotels 168