Raising Customer Service to an Art Form at the Townsend Hotel
Who's Your Gladys?
JULY 15, 2015
That’s why we sat down with Steven Kalczynski, Managing Director of The Townsend Hotel, a luxury hotel nestled in the upscale shopping district of Birmingham, Michigan. Landing on the list of Travel + Leisure’s “World’s Best Hotels” is one among many of their noted accomplishments.