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AI in the Workplace: Transforming Customer and Employee Experience

eglobalis

Real-World Examples of AI-Driven Improvements in Employee Experience Vodafone (Europe) Vodafone , the British multinational telecommunications company, has integrated AI into its recruitment and onboarding processes. The company uses AI-driven chatbots to engage with candidates and automated tools to screen resumes.

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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

A great example of adaptability in B2B is Nokia , the Finnish telecommunications and networking company. Nokia’s CX strategy reflects this adaptability, as the company continuously gathers feedback from clients in telecommunications, transportation, and energy sectors to adjust its offerings.

B2B 523
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Agent AI Is Exploding in Contact Centers—Yet the Human Experience Remains Irreplaceable

eglobalis

A major telecommunications company faced significant challenges integrating AI solutions into their legacy billing and CRM systems, limiting AI efficacy to basic queries only. Organizations like Walgreens emphasize human verification processes, underscoring the inability of AI to independently handle all situations reliably.

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Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

Data Sources Why customer experience is key for loyalty programs [link] An unconstrained future: How generative AI could reshape B2B sales [link] The New Age of B2B Relationships – Gartner [link] Driving Loyalty in B2B Markets – Forrester [link] Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective (..)

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Tactics To Implement in Your First Six Months Leading CX in the Telecommunications Industry

Customer Bliss

In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry. It’s the leader in the telecommunications market for the country, providing voice, mobile, cloud, data and SMS services for both B2B customers and the general public. I’d love to hear from you!

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Earning the Right to Customer Experience Transformation at a Telecommunications Company

Customer Bliss

In today’s episode, I talk to Patricia Pedhom Nono , General Manager, Customer Service & Customer Experience at MTN Cameroon , one of the biggest telecommunications company in Africa. Are you facing some challenges from your C-Suite regarding the implementation of a customer experience transformation?

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Best of the Podcast 2018: How A Telecommunications Organization Earned the Right to Customer Growth

Customer Bliss

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. This was a really great conversation.