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Experience Matters
MARCH 28, 2017
US Cellular delivers the best customer experience in the wireless industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey […]. 2017 Temkin Ratings Customer experience AT&T Cricket Wireless MetroPCS Sprint T-Mobile TracFone US Cellular Verizon Wireless Virgin Mobile Wireless
Experience Matters
MARCH 18, 2015
The average rating for the wireless carrier industry dropped from 62% in 2014 to 61% in 2015—the first times in the history of the ratings that the industry’s average declined. Here are some highlights from the wireless carriers’ results: Virgin Mobile earned the highest rating in the industry with a score of 67%, which put it in 128 th place overall. With a score of 55%, Sprint is the lowest-rated wireless carrier for the first time since we began evaluating this industry in 2011.
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Experience Matters
APRIL 10, 2018
Congratulations to MetroPCS for earning the top customer experience score in the wireless industry. Of the nine wireless carriers included in this year’s Ratings, MetroPCS earned the highest score with a rating of 73%, putting it in 95th place overall out of 318 companies across 20 industries. The post Temkin Experience Ratings Industry Snapshot: Wireless appeared first on Customer Experience Matters®.
Experience Matters
MAY 23, 2016
MetroPCS, Virgin Mobile, and TracFone tied for the top spot out of seven wireless carriers in the 2016 Temkin Experience Ratings. 2016 Temkin Ratings Customer experience AT&T MetroPCS Sprint T-Mobile TracFone US Cellular Verizon Wireless Virgin MobileWe recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers.
West Monroe
DECEMBER 1, 2021
Utilities must be able to communicate to their devices and field workers in all conditions, making private wireless networks paramount. InBrief Industry Transformation Energy & Utilities
ForeSee
JANUARY 9, 2017
are subscribers of Verizon Wireless, the nation’s largest wireless carrier. The post VOC Leaders: For Verizon Wireless, CX data is instrumental to ‘getting it right’ (video) appeared first on ForeSee. Client Insights Stacy Sherman telecom Verizon Wireless VOC VOC LeadersOver 140 million people in the U.S. With those sorts of numbers, listening to its customers is a necessity for.
Experience Matters
MARCH 28, 2017
2017 Temkin Ratings Customer experience AT&T Cricket Wireless ISP MetroPCS Sprint T-Mobile TracFone TV Service US Cellular Verizon Wireless Virgin MobileWe recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.
InMoment XI
AUGUST 21, 2012
Recently I was reading Apple’s earnings announcement from a few weeks ago (which for once didn’t blow away expectations) and the mountain of analysis by various tech and Wall Street experts. The range of opinions made me laugh, many of which clearly reflected the writer’s personal perception (both good and bad) of the brand rather. View Article
InMoment XI
AUGUST 21, 2012
Recently I was reading Apple’s earnings announcement from a few weeks ago (which for once didn’t blow away expectations) and the mountain of analysis by various tech and Wall Street experts. The range of opinions made me laugh, many of which clearly reflected the writer’s personal perception (both good and bad) of the brand rather. View Article
InMoment XI
AUGUST 21, 2012
Recently I was reading Apple’s earnings announcement from a few weeks ago (which for once didn’t blow away expectations) and the mountain of analysis by various tech and Wall Street experts. The range of opinions made me laugh, many of which clearly reflected the writer’s personal perception (both good and bad) of the brand rather. View Article
Michelli Experience
NOVEMBER 21, 2014
You have seen us. If you are honest you will admit to being one of us. We are the people trying to appear inconspicuous as we feverishly look for an available power outlet to recharge our laptops, tablets, or cellular phones. We are easily located in a wide number of locations including airports and Starbucks
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ForeSee
JUNE 9, 2016
Contrary to the assumption that everyone is unhappy with their wireless provider, a new report shows that overall customer satisfaction is fairly high — with ForeSee client T-Mobile leading. The post In Wireless Provider Customer Satisfaction, T-Mobile Leads The Pack appeared first on ForeSee.
CSM Magazine
JANUARY 19, 2018
Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. Following are key findings of the 2018 studies: Social channels become front line for customer service: Among customers who ask a question or make a request of their wireless carrier, overall satisfaction is highest in the social media channel (838 on a 1,000-point scale) and the app channel (835).
Experience Matters
JUNE 1, 2016
2016 Temkin Ratings Customer experience AT&T MetroPCS Sprint T-Mobile TracFone US Cellular Verizon Wireless Virgin MobileWe recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers.
Oracle
NOVEMBER 24, 2020
This new age opens up a variety of opportunities for digital marketers as 5G wireless promises speeds that are at least 10 times faster than today’s 4G. 5G wireless is much more accurate in pinpointing a user’s location. 5G wireless will only accelerate this trend. That ‘s just the start of a long list of ways that 5G wireless will affect marketers.
Forrester's Customer Insights
MAY 28, 2019
This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. I am glad this deal will now […].
Avaya
OCTOBER 27, 2016
As part of normal operations, a mobile device will probe the network looking for Wireless Access Points (WAPs). Therefore, a Wi-Fi location-based solution can identify the location of every wireless device in range of the WLAN. Networking automated elasticity Avaya End to end segmentation EverywherePerimeter hacking hyper-segmentation native stealth security Target Wi-Fi Location-Based Services Wireless Access Points (WAPs) WLBS
Avaya
SEPTEMBER 29, 2016
Networking communications systems networking security Smart City wireless solutionsThe city of the future is a Smart City, emboldened by technology that folds in government, industry, and consumers. For this to happen, it needs a strong foundation—an infrastructure that can withstand heavy traffic, particularly during times of crisis. At Avaya, we’re partnering with 22 Capital Partners to prototype the Smart City platform in the Gramercy District in the Washington, D.C.
West Monroe
NOVEMBER 3, 2021
Wireless communications are necessary for utilities. That means choosing the right RF spectrum. We provide three options for consideration
Centriam Customer Experience Lab
MARCH 26, 2019
A customer experience transformation is underway at Cable & Wireless, a $3.6 During this recorded webinar, Alvin Stokes, senior vice president of customer experience at Cable & Wireless Communications, shares how this transformation led to a dramatic increase in revenue and NPS® for Cable & Wireless. billion telecommunications company.
West Monroe
DECEMBER 9, 2021
Wireless communications are necessary for utilities. That means choosing the right RF spectrum. We provide three options for consideration. InBrief Electric Utilities Energy & Utilities
InMoment XI
JANUARY 20, 2014
Last week, I was going through my wireless bill and noticed there were some charges I was not expecting on the bill. I called my wireless carrier and asked about the charges. It turns out, I misunderstood the international plan I had signed up for when I was recently in Europe. The representative was very. View Article. Retail
InMoment XI
JANUARY 20, 2014
Last week, I was going through my wireless bill and noticed there were some charges I was not expecting on the bill. I called my wireless carrier and asked about the charges. It turns out, I misunderstood the international plan I had signed up for when I was recently in Europe. The representative was very. View Article
InMoment XI
JANUARY 20, 2014
Last week, I was going through my wireless bill and noticed there were some charges I was not expecting on the bill. I called my wireless carrier and asked about the charges. It turns out, I misunderstood the international plan I had signed up for when I was recently in Europe. The representative was very. View Article
Uniphore
MARCH 31, 2020
I have two computers connected through a wireless router and neither can connect. Imagine you’re calling your telecom to get help with a broadband router problem. At the start of your call, you say, “I’m having trouble connecting to the Internet.
Experience Matters
MARCH 28, 2016
Three industries dropped by less than 4 points (banks, software, and wireless carriers), while […]. In the 2016 Temkin Experience Ratings (TxR), we found that the average ratings for all 20 industries declined between 2015 and 2016 (see graphic). Here are some observations: Across the 20 industries, TxR dropped by an average of 5.2 points between 2015 and 2016. Customer experience
West Monroe
DECEMBER 1, 2021
The FCC’s ruling to open the 6 GHz spectrum for unlicensed devices could cause issues for utilities and their wireless communication links. InBrief Regulatory Electric Utilities Energy & Utilities
1 to 1
JULY 5, 2016
Customer Experience Customer Loyalty Customer Service Customer Strategy Emerging Trends Extreme Trust customerstrategy loyalty wirelessOne of the most infuriating things for customers is when they are hit with hidden or unexpected fees. Prime examples include being slapped with a double ATM fee for a cash withdrawal (the fee charged when you use an out-of-network ATM and then the penalty that your own bank imposes). Or when a hotel charges separate WiFi fees for each device that's used.
Escalent
NOVEMBER 14, 2018
Over the past century, we had telegraphs, then wired telephones, then wireless phones, then cell phones, and now we … Continue reading → Consumer & Retail CX Product Development Telecommunications UncategorizedLessons from the Consumer Packaged Goods Industry The telecom industry has always been innovative, but the innovation has been mostly incremental.
Centercode
FEBRUARY 17, 2021
And the idea of a home filled with technology that could wirelessly communicate not only with In the early 90s, the technological landscape was a very different place. Internet access wasn’t available in the average household. Cell phones weighed around a pound and a half.
Customer Interactions
JULY 7, 2015
The Story On December 17, 2014 a major US wireless carrier was sued by the Consumer Financial Protection Bureau (CFPB) for allowing unauthorized third-party charges to consumers
BirdEye
DECEMBER 29, 2021
Wireless payment terminal. A wireless payment terminal has all of the functionality of a traditional terminal but doesn’t require a physical landline phone or wired Internet connection. However, many different types of businesses can benefit from a wireless credit card terminal. .
Forrester's Customer Insights
OCTOBER 9, 2020
The US-based wireless carriers are running commercials. 5G is quickly coming to the forefront of consumer consciousness in the United States. Samsung has had its devices in the market since 2019 with its flagship S20 arriving earlier in 2020 (I had the opportunity to test, and in the words of my 10-year old nephew, “Such […]. Age of the Customer
BirdEye
DECEMBER 29, 2021
Wireless credit card terminal. A wireless payment terminal has all of the functionality of a traditional terminal but doesn’t require a physical landline phone or wired Internet connection. However, many different types of businesses can benefit from a wireless credit card terminal.
Escalent
DECEMBER 19, 2017
Nearly every behavior on the internet is tracked, wireless devices constantly share our location and activities, and smart appliances disseminate troves of data into the ether. We live in a world where consumer data are growing rapidly. And, by some … Continue reading → CX Energy Research Specialties Research Trends
Experience Matters
APRIL 13, 2015
> Wireless Carriers. We recently released the 2015 Temkin Experience Ratings that ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Here’s a link to FAQ’s about the Ratings. As a follow-up, we published blog posts that examine the results for each of the 20 industries over the five years of the Ratings. You can see links to all of those industry snapshots below: > Airlines. > > Auto Dealers. >
TechSee
MARCH 17, 2021
Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.).
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