ForeSee

JUNE 9, 2016

Contrary to the assumption that everyone is unhappy with their wireless provider, a new report shows that overall customer satisfaction is fairly high — with ForeSee client T-Mobile leading. The post In Wireless Provider Customer Satisfaction, T-Mobile Leads The Pack appeared first on ForeSee.

Customer Satisfaction 58

Customer Satisfaction Wireless Customers Report 58

ForeSee

JANUARY 9, 2017

are subscribers of Verizon Wireless, the nation’s largest wireless carrier. The post VOC Leaders: For Verizon Wireless, CX data is instrumental to ‘getting it right’ (video) appeared first on ForeSee. Over 140 million people in the U.S. With those sorts of numbers, listening to its customers is a necessity for.

Wireless 40

Wireless Video Data Customers 40

InMoment XI

AUGUST 21, 2012

Recently I was reading Apple’s earnings announcement from a few weeks ago (which for once didn’t blow away expectations) and the mountain of analysis by various tech and Wall Street experts. The range of opinions made me laugh, many of which clearly reflected the writer’s personal perception (both good and bad) of the brand rather. View Article

Wireless 200

Wireless Consumers Analysis Brands 200

InMoment XI

AUGUST 21, 2012

Recently I was reading Apple’s earnings announcement from a few weeks ago (which for once didn’t blow away expectations) and the mountain of analysis by various tech and Wall Street experts. The range of opinions made me laugh, many of which clearly reflected the writer’s personal perception (both good and bad) of the brand rather. View Article

Wireless 200

Wireless Consumers Analysis Brands 200

InMoment XI

AUGUST 21, 2012

Recently I was reading Apple’s earnings announcement from a few weeks ago (which for once didn’t blow away expectations) and the mountain of analysis by various tech and Wall Street experts. The range of opinions made me laugh, many of which clearly reflected the writer’s personal perception (both good and bad) of the brand rather. View Article

Wireless 200

Wireless Consumers Analysis Brands 200

Uniphore

MARCH 31, 2020

I have two computers connected through a wireless router and neither can connect. Imagine you’re calling your telecom to get help with a broadband router problem. At the start of your call, you say, “I’m having trouble connecting to the Internet. I've already rebooted the computers and the modem, but still no connection. Read More.

Wireless 130

Wireless Software How To Connections 130

InMoment XI

JANUARY 20, 2014

Last week, I was going through my wireless bill and noticed there were some charges I was not expecting on the bill. I called my wireless carrier and asked about the charges. It turns out, I misunderstood the international plan I had signed up for when I was recently in Europe. The representative was very. View Article.

Wireless 200

Wireless Engagement Customers Retail 200

InMoment XI

JANUARY 20, 2014

Last week, I was going through my wireless bill and noticed there were some charges I was not expecting on the bill. I called my wireless carrier and asked about the charges. It turns out, I misunderstood the international plan I had signed up for when I was recently in Europe. The representative was very. View Article

Wireless 200

Wireless Engagement Customers 200

InMoment XI

JANUARY 20, 2014

Last week, I was going through my wireless bill and noticed there were some charges I was not expecting on the bill. I called my wireless carrier and asked about the charges. It turns out, I misunderstood the international plan I had signed up for when I was recently in Europe. The representative was very. View Article

Wireless 200

Wireless Engagement Customers 200

BirdEye

APRIL 27, 2023

Texting from the wireless provider’s website 6. Texting from the wireless provider’s website Most wireless providers let you send texts from their websites. Some wireless providers also have desktop apps to download and send text messages. Table of contents 1. Texting with email 2. Texting with iMessage 3.

Wireless 98

Wireless Customer Experience Customers Multi-Channel 98

QuestionPro Audience

SEPTEMBER 29, 2017

Although they are moving into wireless systems 2 ; having a landline is considered to be more of a safety net, as landlines typically offer a more stable connection. At the same time, 11% have a landline as part of their home security system. In this case, the Home Security Industry is suffering the same tendency. 2: Park Associates Research.

Survey 246

Survey Wireless System Connections 246

Blake Morgan

OCTOBER 10, 2022

When you think of companies that put customers first with innovative solutions and personalized service, the wireless industry probably isn’t your first thought. Mint Mobile’s core mission is to provide affordable wireless service to customers. Most wireless companies push unlimited data, but North says customers don’t need it.

Trends 59

Trends Industry Customers Wireless 59

Michelli Experience

NOVEMBER 21, 2014

You have seen us. If you are honest you will admit to being one of us. We are the people trying to appear inconspicuous as we feverishly look for an available power outlet to recharge our laptops, tablets, or cellular phones. We are easily located in a wide number of locations including airports and Starbucks [.]'

Wireless 190

Wireless 190

BirdEye

DECEMBER 29, 2021

Wireless payment terminal. A wireless payment terminal has all of the functionality of a traditional terminal but doesn’t require a physical landline phone or wired Internet connection. You should have a terminal that accepts near-field communication (NFC) payment forms via a wireless data transfer.

Wireless 98

Wireless Customer Experience Sales Customer Experience Management 98

BirdEye

DECEMBER 29, 2021

Wireless credit card terminal. A wireless payment terminal has all of the functionality of a traditional terminal but doesn’t require a physical landline phone or wired Internet connection. You should have a terminal that accepts near-field communication (NFC) payment forms via a wireless data transfer.

Wireless 98

Wireless Customer Experience Sales Customer Experience Management 98

GetFeedback

NOVEMBER 25, 2019

Wireless Telephone Service: 74%. Subscription Television Service: 62%. Supermarkets: 78%. Televisions and Video Players: 83%. Postal Service: 70%. Video Streaming Service: 75%. Video-on-Demand Service: 68%. Click here to download the current industry benchmarks. And if you want to see quarterly benchmark updates, just visit their website. .

Customer Satisfaction 293

Customer Satisfaction Industry Customers Effort Score 293

TechSee

MARCH 17, 2021

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). This is quickly becoming a visual transformation in telecom, comprising of three core elements: Video. Augmented Reality.

Self Service 164

Self Service Wireless Customer Experience Consumers 164

Centercode

JANUARY 26, 2023

As the team at Denon got closer to launching the HEOS wireless home audio system, they knew they were going to need a thorough beta testing process. They wanted to get their product out of the lab and into the hands of users in real-world environments, knowing just how crucial ease of use is for […]

System 40

System Wireless 40

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets.

NPS 180

NPS Customer Journeys Customer Experience Wireless 180

CSM Magazine

JUNE 7, 2023

The business has invested in a market-leading hybrid network, utilising fibre and 5G wireless technology to provide rock-solid, reliable broadband without compromising on speed. With hundreds of miles of fibre, hundreds of wireless masts and a UK-leading 5G standalone network, Quickline has created Britain’s most powerful hybrid network.

Customer Service 52

Customer Service Customers Telecommunications Wireless 52

West Monroe

DECEMBER 9, 2021

Wireless communications are necessary for utilities. That means choosing the right RF spectrum. We provide three options for consideration.

Wireless 52

Wireless Strategy Communication 52

West Monroe

DECEMBER 1, 2021

The FCC’s ruling to open the 6 GHz spectrum for unlicensed devices could cause issues for utilities and their wireless communication links.

Wireless 52

Wireless Communication 52

West Monroe

NOVEMBER 3, 2021

Wireless communications are necessary for utilities. That means choosing the right RF spectrum. We provide three options for consideration.

Wireless 52

Wireless Strategy Communication 52

Experience Matters

MARCH 28, 2016

Three industries dropped by less than 4 points (banks, software, and wireless carriers), while […]. Here are some observations: Across the 20 industries, TxR dropped by an average of 5.2 points between 2015 and 2016.

Customer Experience 120

Customer Experience Wireless Customers Banking 120

CloudCherry

MARCH 15, 2018

For instance, leading cable MSOs (Multiple Service Operators) have entered the wireless field to further saturate an overgrown market and make competition even more stiff. Bell Canada and Telus reported increased wireless retention spending for both the full year and fourth quarter of 2016, according to their annual report.

Customer Retention 210

Customer Retention Customers Customer Experience Wireless 210

Centriam Customer Experience Lab

MARCH 26, 2019

A customer experience transformation is underway at Cable & Wireless, a $3.6 During this recorded webinar, Alvin Stokes, senior vice president of customer experience at Cable & Wireless Communications, shares how this transformation led to a dramatic increase in revenue and NPS® for Cable & Wireless.

NPS 57

NPS Wireless Telecommunications Customer Experience 57

Experience Matters

SEPTEMBER 9, 2014

Here’s the first figure in the report: Download report for $395. The bottom line: Customer experience is highly correlated with loyalty. Business impact Customer experience ROI of Customer Experience Temkin Group Research analytics text analytics'

Customer Experience 316

Customer Experience ROI Report Net Promoter Score 316

Centercode

FEBRUARY 17, 2021

Internet access wasn’t available in the average household. Cell phones weighed around a pound and a half. Spam was something you ate with eggs or over rice. And the idea of a home filled with technology that could wirelessly communicate not only with […]

Wireless 52

Wireless Communication Technology 52

TechSee

MARCH 17, 2021

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). The introduction of AR has brought a visual element to the table that is the key to successful contactless interactions with customers. Visual technology in telecom has three core elements: Video.

Self Service 109

Self Service Technology Wireless Customer Experience 109

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. Scarcity of Skilled Technicians. More than 800,000 5G towers will have to be deployed in the U.S.

Self Service 109

Self Service Technology Wireless Telecommunications 109

CSM Magazine

MAY 30, 2022

Wireless Printers. Recently, the widespread adoption of wireless printers has flooded the market. If you wish for fast and effective printing, you must consider the HP Deskjet 2723 wireless printer that comes with ample features. Printing documents are one of the important aspects of any business.

Wireless 52

Wireless Technology Marketing Data 52

Vonage

MARCH 11, 2016

Melanie, a Verizon Wireless technical support rep, took a minor frustration and turned it into a great experience. Read on to learn what Melanie did, why other channels would have failed, and how Verizon Wireless empowered Melanie to make it happen. I dialed Verizon Wireless’s customer service line. The phone is not dead.

Omni-Channel 120

Omni-Channel Customers Contact Center Wireless 120

Beyond Philosophy

MAY 3, 2018

The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. for keeping the price of wireless provider service flat or in some cases reduced over the recent past. Sprint and T-Mobile to Merge, in Bid to Remake Wireless Market.” wireless landscape.” < [link] > De la Merced, Michael J.,

Customer Experience 113

Customer Experience Wireless Customers Consulting 113

Experience Matters

JUNE 16, 2015

The percentage of promoters who are likely to repurchase ranges from 96% for retailers, fast food chains, and supermarkets down to 77% for airlines, while the percentage of those who are likely to forgive ranges from 72% for computers & tablets, utilities, and supermarkets down to 51% for airlines. Download report for $295.

Report 120

Report NPS Net Promoter Score Airlines 120

TechSee

JANUARY 28, 2020

According to recent research on consumer behavior, everything from coffee machines and smart TVs to wireless routers and drones were on the chopping block last year. This is a serious problem. Consulting firm Accenture reported that 68 percent of all consumer electronics returns fell under the NFF umbrella.

Retail 136

Retail Self Service Customer Experience Wireless 136

CSM Magazine

AUGUST 10, 2023

CCS’s new NS3 agreement builds on the success of its predecessor, Network Services 2, continuing to offer core network services such as site-to-site and site-to-cloud (wide area network), satellite and 5G connectivity, as well as local area wireless network access, and unified communication solutions.

Groups 52

Groups Customer Journeys Customer Experience Wireless 52

Experience Matters

APRIL 13, 2015

> Wireless Carriers. . > Major Appliances. > > Parcel Delivery Services. > > Rental Car Agencies. > > Retailers. > > Software Firms. > > Supermarkets. > > TV Service Providers. > > Utilities. > You can see the ratings of all companies on the Temkin Ratings website.

Industry 120

Industry Customer Experience Wireless Airlines 120