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Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

eglobalis

Develop a clear CX vision that ties customer experience to key business objectives such as growth, customer lifetime value, and operational cost reduction. CEO, Chief Customer Officer, or Chief Experience Officer) who champions CX across the company.

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Transforming credit decisions using generative AI with Rich Data Co and AWS

AWS Machine Learning

Gordon Campbell, Co-Founder & Chief Customer Officer at RDC RDC envisions generative AI playing a significant role in boosting the productivity of the banking and credit industry.

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How to Execute the Optimal Customer Experience with John Durocher

ShepHyken

Customers want to trust you to deliver a great experience.” ” About: John Durocher is the Chief Customer Officer at Calix. He is widely acknowledged as an expert in customer relationship management (CRM) and has contributed numerous articles and papers to industry and academic publications.

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How Government (and Any Business) Can Transform Customer Experience with Gabriele Masili

ShepHyken

” About: Gabriele G Masili is the Chief Customer Officer at Granicus. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Never feel that nothing can change in government experiences.

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Customer Success: A CCO's Journey of Trials, Celebrations, and Everything In Between

Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting

"Customer Success” has become extremely popular in the last several years but has turned into one of those terms so varied in interpretation that it has lost meaning. Even the role of the chief customer officer - or top Customer Success executive - differs endlessly across organizations large and small.

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How Hilton Grand Vacations Scales Customer Experience Across Nearly 200 Resorts

Blake Morgan

On this episode of The Modern Customer Podcast , I sit down with Derek De Salvia , Chief Customer Officer and EVP at Hilton Grand Vacations. It’s about action, visibility, and adaptability at scale.

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CX Leadership Is Evolving. Will Your Organization Evolve With It?

CX Journey

As customer expectations continue to rise and technology evolves at an unprecedented pace, customer experience (CX) leaders are being called to transform – not just their strategies but their very own roles. No longer can CX be treated as a siloed function or discipline.

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Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators. Lagging indicators are important gauges of success, but they’re not actionable. To drive enduring change, redirect focus on metrics you can see before touch-points.

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CCO + CMO: The Unstoppable Duo of Business Growth

Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense

With this paradigm shift in buyer behavior, the partnership between the Chief Customer Officer (CCO) and Chief Marketing Officer (CMO) has become critical for organizations.