ModSquad

MARCH 2, 2023

You can learn more about our moderation work with WWP and their Discord community in our recent case study. And we’re honored to have veterans and their family members in our Mod network.

Case Study 82

Case Study Study Hospitality Engagement 82

Experience Matters

SEPTEMBER 16, 2014

We just published a Temkin Group report, Case Studies in Text Analytics. Here’s the executive summary: To help organizations understand how to use text analytics to transform their VoC programs, we have compiled five case studies from companies that have successfully utilized this capability.

Case Study 246

Case Study Analytics Study Customer Connectedness 246

Customer Bliss

SEPTEMBER 28, 2021

Get more case studies, activities, and insights in the book. The post Dare to Rethink What’s Always Been Done: A Case Study in Rethinking the Wait appeared first on Customer Bliss. This blog post is adapted from materials explored in Would You Do That To Your Mother?

Case Study 194

Case Study Study Customer Experience Customer Journeys 194

Customer Bliss

OCTOBER 28, 2021

Case Study: SOL Decided to Let People Set Their Own Targets. Want more case studies? The post Embed Trust, Energy and Joy in Work: A Case Study in Empowering Employees appeared first on Customer Bliss. Give your team permission to solve problems. Click To Tweet.

Case Study 148

Case Study Study Policies Customer Experience 148

Customer Bliss

FEBRUARY 26, 2020

The post Hire People Who Will Make Your Company Unforgettable: A Case Study appeared first on Customer Bliss. Learn more about creating experience transformation that lasts and why you must build brands that are UNFORGETTABLE. Click here to watch my video.

Case Study 258

Case Study Study Company Culture 258

ClientSuccess

JANUARY 26, 2022

Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . In this article, we’ll look at the critical parts of a case study to ensure your team creates the most compelling, valuable stories to help tell – and sell – your company’s value.

Case Study 75

Case Study Study Customers Customer Journeys 75

Uplight

AUGUST 25, 2023

Uplight’s case study uncovers how a major Midwestern utility transformed their customer engagement with SMBs Read More The post Unveiling the Power of Business Engagement: Uplight’s Outbound Communications Case Study appeared first on Uplight.

Case Study 52

Case Study Communication Study Engagement 52

Blueshift

NOVEMBER 1, 2021

The post Personal Finance Case Study: LendingTree Grows Customer Engagement appeared first on Blueshift. Especially as customers take big steps such as applying for a loan, they want to be sure that they can really trust the companies supporting them through the process.

Case Study 98

Case Study Customer Engagement Study Engagement 98

ModSquad

DECEMBER 20, 2022

You can read about it in our VSCO case study. Kyle Hale, VSCO’s Senior Manager of Customer and Community Success put it this way: “This level of quality at the cost we were paying… I’ve worked in support for over 10 years, and I was really impressed that those two things could live in the same space. How did we do it? It’s no secret.

Case Study 98

Case Study Study Social Media Customer Experience 98

AskNicely

OCTOBER 29, 2018

Download the full case study to find out how Genesis achieved all of the above and more with NPS. The post Case Study: How Genesis Improves Member Experience with NPS appeared first on Net Promoter Score from AskNicely. There have been behavioral changes at each site” Jake Best, Projects Coordinator for Genesis, told us.

Case Study 150

Case Study NPS Net Promoter Score Study 150

Customer Bliss

MARCH 23, 2022

Case Study: @Netflix employees stay and thrive because they're trusted, cared for, and they are in a place that lets them work with stunning colleagues. The post Attract the Right Candidates by Building and Defining a Strong Company Culture: a Netflix Case Study appeared first on Customer Bliss.

Case Study 139

Case Study Culture Study Company 139

AskNicely

NOVEMBER 20, 2018

Download the full case study to find out how Debitsuccess achieved all of the above and more with Net Promoter Score. The post Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS appeared first on Net Promoter Score from AskNicely. GET THE FULL DEBITSUCCESS STORY.

Case Study 150

Case Study NPS Net Promoter Score Study 150

Genroe

JUNE 26, 2023

The post [Case Study] Transforming the Digital Frontier – CyberCX’s Successful Customer Experience Program appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Discover how CyberCX transformed their customer experience, boosting NPS and amplifying business growth with a comprehensive CX program.

Case Study 52

Case Study Customer Experience Net Promoter Score Study 52

Circular Edge

JUNE 6, 2023

Streamlining SOX Audits with eSignatures: A Case Study - Phibro Animal Health Introduction: For businesses operating in heavily regulated industries, compliance with laws and regulations is a crucial aspect of their operations.

Case Study 52

Case Study Study Consumers Consulting 52

Influitive

OCTOBER 18, 2022

Of course, I won’t know if you answer it, but I’ll trust you and ask the question anyway: When you write case studies, why do you include customer quotes? The post The Case Study Is Dead. Let me start with a question. I assume you think it’s […]. Long Live the Customer Story appeared first on Influitive.

Case Study 52

Case Study Study Customers Course 52

Selmo

OCTOBER 19, 2022

Case study on how to automate recruitment and close vacancies ahead of schedule.

Case Study 52

Case Study Study Company How To 52

BlueOcean

DECEMBER 5, 2017

The post IVR Custom Integration for a Multinational Communications Corporation: A Case Study appeared first on. Contact us today to learn how an IVR Custom Integration can streamline your processes and improve customer experience. Learn more about the various IT Services we provide to our clients.

Case Study 149

Case Study Communication Study Average Handle Time 149

Storyminers

SEPTEMBER 11, 2020

The post Case Study: How Nimble CRM Helped CX Experts StoryMiners Reinvent Their Own Customer Experience appeared first on StoryMiners. Nimble has changed how we work–and helped us improve the quality of the experience we offer.”.

Case Study 147

Case Study Customer Experience CRM Study 147

TechSee

JANUARY 9, 2018

The post PPV Customer Service Case Study: Cable Company Avoids a TKO appeared first on Techsee. Revenue recovered. And most importantly, millions customers satisfied. TechSee – Sometimes one picture is worth more than a thousand words.

Case Study 170

Case Study Customer Service Study Call Center 170

Genroe

JUNE 28, 2018

One way to prove the value of NPS® is to use external success stories and case studies to show what has […]. The post Net Promoter Score® Success Stories and Case Studies appeared first on Genroe. It is especially so if you are trying to prove it before your organisation has implemented any changes.

Net Promoter Score 108

Net Promoter Score Case Study Study NPS 108

Clarivate

JANUARY 14, 2022

The post Highly Cited Researchers case study: Korea University, South Korea appeared first on Clarivate. Having Highly Cited Researchers in our university is proof of our university’s research capability and we feel very honored that our researchers are among the world’s top 0.1%.

Case Study 98

Case Study Study Analysis Trends 98

Education Services Group

JULY 27, 2021

But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies can be some of the most powerful content because they tap into one of the most powerful methods of communicating – storytelling. Our brains love stories.

Case Study 52

Case Study Study Customer Success Customer Experience 52

Centriam Customer Experience Lab

JANUARY 25, 2018

Data-driven decision making. We all aspire to it. Whether it’s in Customer Experience management, targeted marketing, deciding which candidates to hire, choosing a new car, or picking the teams in your March Madness office pool.

Case Study 274

Case Study Data Customer Experience Management Study 274

BlueOcean

APRIL 11, 2017

The post Improving Customer Access to Tech Support: A Case Study appeared first on. . • We established a Tier 2 team within six months of launch, and are currently routing more than 20% of Tier 2 traffic to Blue Ocean. Ready to take your customer service to the next level? Let’s chat.

Case Study 159

Case Study Abandon Rate Study Customers 159

inSided

JUNE 27, 2022

When Ken Aponte first joined CRM software company Copper back in December 2020 as their VP of Customer Success, he noticed one thing: retention wasn’t where it needed to be. One year following the launch of the Copper Community , their community sees steady, linear growth, with retention following the same trend.

Case Study 98

Case Study Study CRM Customer Success 98

Beyond Philosophy

SEPTEMBER 3, 2022

– A case study appeared first on CX Consulting. Click here to learn more about Beyond Philosophy’s Suite of Services. The post 5 rules for a highly successful customer experience implementation with amazing ROI!

Customer Experience 113

Customer Experience Case Study ROI Net Promoter Score 113

Genroe

NOVEMBER 29, 2021

In this case study we examine the reproducible steps and approaches they took to drive that change. The post [Case Study] How Zip Water UK Lifted NPS from 5 to 73 appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Zip Water UK is the UK arm […].

Case Study 52

Case Study NPS Net Promoter Score Study 52

Genroe

JULY 27, 2022

This case study outlines the 5 steps Financial Services player AccessPay used to increase their NPS from 15 to 50 in just two years. The post [Case Study] How AccessPay Lifted NPS from 15 to 50 in 2 Years appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Case Study 52

Case Study NPS Net Promoter Score Study 52

ijgolding

AUGUST 3, 2018

Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world.

Case Study 191

Case Study Retail Study Customer Experience 191

Blueshift

OCTOBER 7, 2021

The post eLearning Case Study: Udacity Increases Engagement with Personalization appeared first on Blueshift. With online learning on the rise, eLearning platforms are taking advantage of these opportunities for increased engagement while adapting to meet the ever-changing needs and expectations of their students.

Case Study 52

Case Study Study Engagement Meeting 52