Customer Bliss

FEBRUARY 26, 2020

The post Hire People Who Will Make Your Company Unforgettable: A Case Study appeared first on Customer Bliss. Learn more about creating experience transformation that lasts and why you must build brands that are UNFORGETTABLE. Click here to watch my video.

Case Study 258

Case Study Study Company Culture 258

eglobalis

JANUARY 13, 2025

Here’s a Look at Five Early Users of the Bots [link] AI Case Study and Customer Stories | Microsoft AI [link] Everything You Need to Know About AI in Customer Service – Salesforce [link] AI for Customer Service & Support | Salesforce US [link] AI customer service for higher customer engagement | McKinsey [link] Customer Case Study: (..)

Customer Experience 435

Customer Experience Marketing Chatbots e-support 435

C3Centricity

DECEMBER 10, 2024

Accenture ) Expanded Case Study: Spotifys “Wrapped” Campaign Spotifys “Wrapped” campaign exemplifies how personalisation can drive engagement. Demand Metric ) Expanded Case Study: IKEAs AR Revolution IKEAs “Place” app transformed the way consumers interact with furniture online.

Trends 270

Trends Consumers Strategy Case Study 270

eglobalis

JUNE 10, 2025

Deep-Dive Case Studies: AI-Driven Experience Design in B2B Siemens Industrial Copilot & Digital Twin Experience Siemens, in collaboration with Microsoft and NVIDIA, introduced the Industrial Copilot, an advanced generative AI system integrated with digital twin technology, specifically designed for manufacturing engineers.

Innovation 301

Innovation B2B Case Study User Experience 301

eglobalis

MAY 20, 2025

Segment (Twilio) [link] Beyond NPS: Why Customer Feedback Needs a 360-Degree Revolution Eglobalis [link] The Hidden Flaws of NPS: Why Better New Alternatives Are Emerging Eglobalis [link] Customer Experience and Loyalty in the Digital Age McKinsey & Company [link] How JetBlue Uses Real-Time CX Data Medallia Case Study [link] How Autodesk Drives (..)

Metrics 332

Metrics Effort Score B2C B2B 332

eglobalis

NOVEMBER 12, 2024

How Mature Companies Should Tackle Negative Social Media Feedback Analyses – [link] Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated – [link] Data Sources “It’s Time for a More Customer-Centric Approach in B2B Services” – Bevelroom Consulting, [link] “Why Customer Centricity Is a Must (..)

Customer Centricity 524

Customer Centricity Strategy B2B Consulting 524

BlueOcean

MAY 16, 2024

In this downloadable case study, discover how we: Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience; Built a brand-new training program to exclusively focus on customer retention; Exceeded contractual service goals by 10%, saving the client money on every customer win Download the case study today (..)

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

In this downloadable case study, discover how we: Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience; Built a brand-new training program to exclusively focus on customer retention; Exceeded contractual service goals by 10%, saving the client money on every customer win Download the case study today (..)

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

In this downloadable case study, discover how we: Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience; Built a brand-new training program to exclusively focus on customer retention; Exceeded contractual service goals by 10%, saving the client money on every customer win Download the case study today (..)

Case Study 156

Case Study Customer Retention Study Training 156

Customer Bliss

SEPTEMBER 28, 2021

Get more case studies, activities, and insights in the book. The post Dare to Rethink What’s Always Been Done: A Case Study in Rethinking the Wait appeared first on Customer Bliss. This blog post is adapted from materials explored in Would You Do That To Your Mother?

Case Study 194

Case Study Study Healthcare Hospitality 194

eglobalis

APRIL 6, 2025

link] Case study: Building a customer-centric B2B organization. While customers expect efficiency gains , the real impact lies in how you demonstrate and deliver them over time. BearingPoint (Insights), 2020. link] Key tactics for successful next-gen B2B sales. McKinsey & Company , May 5, 2023.

Contact Center 312

Contact Center B2B Competitive Advantage Self Service 312

eglobalis

MARCH 13, 2025

Showcase Success Stories : Present case studies of organizations that have benefited from CX transformations to provide tangible evidence of success. Build a Strong Business Case with ROI Metrics and Company Perception Leadership will support CX transformation when they understand the financial benefits.

Leadership 262

Leadership B2B B2C Net Promoter Score 262

rethinkCX

MARCH 4, 2025

Lets dive into four case studies of brands excelling in customer experienceand uncover lessons your call center can steal. Case Study 1: Zappos The Joy of Going Off-Script Zappos, the online shoe retailer, isnt just selling footwearits selling happiness. What separates the great from the good?

Case Study 52

Case Study Study Brands Customer Experience 52

eglobalis

DECEMBER 11, 2024

Learning from successful case studies and implementing robust experimentation strategies allow organizations to navigate the complexities of CX and achieve sustained success. These include improved customer satisfaction, higher conversion rates and enhanced customer loyalty.

Customer Journeys 392

Customer Journeys Effort Score Omni-Channel Social Media 392

eglobalis

APRIL 27, 2025

Case Study Highlights: Agentic AI in Action [link] Agentic AI is already making significant impact across global industries. Present industry case studies and forecasted improvements. After four months of iteration, the AI was able to autonomously resolve over 60% of inbound tickets (Forethought Case Study, 2024).

Roadmap 250

Roadmap B2B Case Study Average Handle Time 250

Northridge Group

JANUARY 20, 2025

They chose to expand and grow, but they needed help understanding exactly what […] The post Case Study: helping a Non-Profit Prepare for Growth first appeared on Northridge Group.

Case Study 52

Case Study Study Groups Company 52

InMoment XI

MARCH 28, 2022

InMoment for Regulatory Compliance in Action: A Quick Case Study. InMoment has helped brands across healthcare, biotechnology, pharmaceuticals, financial services, and more, but today we will share a financial services case study.

Case Study 370

Case Study Financial Analysis Healthcare 370

CSM Magazine

MAY 13, 2025

Here well explore real-world case studies showcasing how top companies leveraged cutting-edge CX technology to transform their customer service and boost loyalty.

Case Study 52

Case Study Study Customer Satisfaction Contact Center Software 52

ECXO

OCTOBER 23, 2024

Case Studies These case studies showcase tangible results, demonstrating the effectiveness of AI in addressing specific challenges: · Sephora : Sephora integrated AI through a chatbot, Sephora Virtual Artist, which allows customers to virtually try on makeup. 123 Real-World Success Stories for Your Inspiration 1.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

Optimove

FEBRUARY 19, 2025

The post Optimove Connect 2025: Case Studies From 5 Experts that Will Elevate Your CRM Marketing appeared first on Optimove. Read more Lewis Pugh Lessons in resilience and purpose from an endurance swimmer whos conquered the impossible. Read more Register now if you havent already. See you in London!

Case Study 52

Case Study CRM Study Connections 52

ECXO

NOVEMBER 26, 2024

Case Studies: Learning from Real-World Examples For you to get inspired, let’s take a look at some real-world examples of how companies handle (or mishandle) their reliance on unicorns: 1. Build a Resilient Team Culture : Foster a culture where everyone feels responsible for customer satisfaction.

Self Service 334

Self Service Culture Training Analytics 334

ECXO

AUGUST 12, 2024

Case Studies 1. The case studies of Zoom, Shopify, Figma, Klarna, and ByteDance demonstrate how strategic design can drive significant growth and user engagement. Perceived Value: High-quality design can enhance the perceived value of a product.

User Experience 395

User Experience Case Study Financial e-support 395

TechSee

JUNE 16, 2021

Visual assistance adoption case study: European Telecom. Visual assistance adoption case study: Costa Express . Visual assistance adoption case study: WCTel. A leading European CSP provides internet, 4G mobile and TV services to 20.5 million domestic and business customers.

ROI 251

ROI Case Study Strategy Wireless 251

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. Luma AI’s recently launched Dream Machine represents a significant advancement in this field. This text-to-video API generates high-quality, realistic videos quickly from text and images.

Case Study 121

Case Study Video Training Innovation 121

InMoment XI

MAY 24, 2022

And after a day of illuminating case studies, we’ll take in the lights of Vivid Sydney from the best vantage point in town—dinner and drinks onboard our spectacular harbour cruise! More than 200 of the top CX professionals in Australia attend the XI Forum each year. Spectacular Entertainment.

Entertainment 370

Entertainment Case Study Conference Leadership 370

InMoment XI

SEPTEMBER 26, 2019

This one-day free event is hosted in New York, designed to deliver best practices, inspiring idea exchanges, case studies, and expertise from top thought leaders and practitioners of experience management programs. You don’t want to miss! View Article.

Management 275

Management Case Study Study Customer Experience 275

eglobalis

APRIL 23, 2025

How Leading B2B Firms Operationalize Value Customer-Centric Product Teams : Roadmaps are built from customer feedback loops and post-sale performance, not internal priorities Success-Led KPIs Across Functions : Engineering tracks support tickets, finance tracks customer health metrics, marketing tracks adoption and case study creation Cultural Alignment (..)

B2B 341

B2B Measurement Customer Journeys ROI 341

Storyminers

MAY 21, 2020

Watch Nimble as a case-study-in-the-making on how to do software development/customer experience right! The other thing, from a customer experience perspective, is that the development and product teams never let up on improving the product and putting in features that create more value for me.

Case Study 246

Case Study Social Media Study Meeting 246

InMoment XI

JANUARY 13, 2022

Read the full case study to learn more. This was a big, ambitious step for us, so we knew we would also need an experienced, capable CX partner to help us get there.”. This success story can be your success story too.

Case Study 370

Case Study NPS Survey Analytics 370

TechSee

MAY 8, 2025

Read the entire case study here and learn how your agents, techs, and AI can See the Solution—together. By giving their team the ability to see the issue, they resolved more problems faster and built lasting customer trust. Want to see how visual-first service can transform your operations?

Case Study 124

Case Study NPS Video Study 124