TechSee

JANUARY 9, 2018

In that specific call center, only five agents had been trained in the system in order to identify common use cases where the platform could be beneficial. The post PPV Customer Service Case Study: Cable Company Avoids a TKO appeared first on Techsee. Visual Support Call Center contact center customer support Tech Support Visual Support case studyIn anticipation of the biggest boxing fight of the year – Floyd Mayweather Jr.

Case Study 141

Case Study Study Company Customer Service 141

Centriam Customer Experience Lab

JANUARY 25, 2018

Data-driven decision making. We all aspire to it. Whether it’s in Customer Experience management, targeted marketing, deciding which candidates to hire, choosing a new car, or picking the teams in your March Madness office pool. Customer Experience Analytics

Case Study 233

Case Study Study Data Customer Experience Management 233

Optimove

NOVEMBER 5, 2018

The post Download lastminute.com Case Study appeared first on Optimove

Case Study 61

Case Study Study 61

BlueOcean

APRIL 11, 2017

The post Improving Customer Access to Tech Support: A Case Study appeared first on. Case StudiesThe Client : A young, dynamic company founded seven years ago and headquartered in Canada’s “Silicon Valley,” our client is a tech company established with the goal of disrupting the mobility sector. Their business model was founded on the cell phone industry equivalent of a unicorn: a customer-centric offering that puts affordability and flexibility at the forefront.

Case Study 146

Case Study Study Customer Experience Training 146

Speaker: Tony Medrano, CEO of RapportBoost.ai

and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.

Case Study

NICE inContact

FEBRUARY 3, 2020

Now more than ever, personalised customer experiences are key to success. Personalised, multichannel service is no longer a perk; it’s what customers expect. However, you may not realise that personalisation is central to the success of your contact centre agents too

Case Study 156

Case Study Study How To Customer Expectations 156

inSided

APRIL 7, 2021

Case Study Close the loopA few years back, the need for a one-to-many customer feedback model at fast-growing event management platform Bizzabo became evident. With the sign-off from the leadership team, the journey to build a scalable and transparent customer feedback process began.

Case Study 52

Case Study Study Feedback Leadership 52

Customer Bliss

FEBRUARY 26, 2020

Build It—Take Action: Pal’s went to school on how to hire by studying their own folks who were thriving. The post Hire People Who Will Make Your Company Unforgettable: A Case Study appeared first on Customer Bliss.

Case Study 216

Case Study Company Study Leadership 216

Experience Matters

SEPTEMBER 16, 2014

We just published a Temkin Group report, Case Studies in Text Analytics. Here’s the executive summary: To help organizations understand how to use text analytics to transform their VoC programs, we have compiled five case studies from companies that have successfully utilized this capability. Each of these case studies follows a company’s journey as it built out its text analytics capabilities and also shows how each one organized its efforts.

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Case Study Study Report Groups 204

Hallmark Business Connections

DECEMBER 14, 2020

In the case of this billion-dollar beauty company, they set out to measure three distinct populations when testing a new direct mail format: Those who received their traditional direct mail piece Those who received a Hallmark card Those who received nothing at all. Get the case study.

Case Study 56

Case Study Study Measurement Retail 56

Speaker: Tony Medrano, CEO of RapportBoost.ai

Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.

Contact Center

inSided

FEBRUARY 24, 2021

As so often is the case in B2B SaaS, your company's success hinges on how successful you can make your customers (and your customers’ customers) with your product. Case Study Close the loopIt’s the year 2018. Gainsight has decided to find a new community vendor.

Case Study 52

Case Study Study Feedback B2B 52

AskNicely

OCTOBER 29, 2018

Download the full case study to find out how Genesis achieved all of the above and more with NPS. The post Case Study: How Genesis Improves Member Experience with NPS appeared first on Net Promoter Score from AskNicely. We’ve all had this experience. You head into your gym, ready to crush your workout, and the weight machine you need is broken… still. Then the locker room is out of towels… again.

Case Study 150

Case Study Study NPS Net Promoter Score 150

Storyminers

APRIL 24, 2018

The post Better Experience = Better Business | a Case Study: Vacasa appeared first on StoryMiners. Adaptive Enterprise Reviews Strategy case study culture hospitality matterport review vacasaBusinesses designed with the purpose to deliver value for their customers have been the focus of my professional attention at StoryMiners ® for more than 20 years. That’s why Vacasa , a vacation rental property management company, caught my attention.

Case Study 100

Case Study Study Customer Experience Hospitality 100

BlueOcean

DECEMBER 5, 2017

The post IVR Custom Integration for a Multinational Communications Corporation: A Case Study appeared first on. Blue Ocean News Case Studies Contact Center Outsourcing Contact Center Technology Mike HaslerThe Client. This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. The Challenge.

Case Study 139

Case Study Study Communication Average Handle Time 139

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Case Study

CX Centric

APRIL 24, 2021

The nature of not-for-profit organisations operating in a competitive economy means there will always be major obstacles for these organisations to overcome.

Case Study 52

Case Study Study Financial Resources 52

Genroe

JUNE 28, 2018

One way to prove the value of NPS® is to use external success stories and case studies to show what has […]. The post Net Promoter Score® Success Stories and Case Studies appeared first on Genroe. Case Studies and Statistics Net Promoter Score NPS PP: Net Promoter ScoreDemonstrating the success of the Net Promoter Score methodology to skeptical senior management can sometimes be difficult.

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Net Promoter Score Case Study Study Data 85

Storyminers

SEPTEMBER 11, 2020

The post Case Study: How Nimble CRM Helped CX Experts StoryMiners Reinvent Their Own Customer Experience appeared first on StoryMiners. Mike Wittenstein is the founder of StoryMiners, one of the world’s first customer experience design consultancies.

Case Study 141

Case Study Study Consulting Social Media 141

inSided

APRIL 21, 2021

Case Study Close the loopA few years back, software company Thinkwise went from consultancy firm to license-based platform vendor. This is when they found themselves in a new customer engagement ecosystem, one that required new technology to deliver an optimal customer experience.

Case Study 52

Case Study Study Customer Experience Consulting 52

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Case Study

Centriam Customer Experience Lab

MARCH 5, 2018

We have published the Centriam CX Money Map , which details 12 drivers that make the financial case for a customer experience program. In our last post , my colleague Joe focused on customer enrichment. This week, I will delve into the two drivers involved with reducing costs in contact centers and marketing while maintaining, and potentially improving, customer experience. Financial Drivers

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Case Study Study Contact Center Marketing 163

Hallmark Business Connections

JANUARY 19, 2021

In some cases, it’s not necessarily that the result isn’t true —it’s just that it may be “too close to call.”. In this case study , a company wanted to test Hallmark cards against its other direct mail formats to see if it would make an impact on marketing results.

Case Study 56

Case Study Study Measurement Retail 56

Customer Bliss

OCTOBER 30, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. . The following is a lightly edited transcript of the video.

Case Study 206

Case Study Study Hotels Chief Customer Officer 206

Feedbackly

MAY 28, 2021

Insight case study CSAT customer experience customer retention cx emotional experience EVI ivalo NPS revenueIVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance.

Case Study 52

Case Study Study Customer Retention Feedback 52

Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker

An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. Gain practical tips from case studies featuring leading companies.

Contact Center

CX Centric

MAY 6, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. Momchil Blaskov. The full book can be purchased here.

Case Study 52

Case Study Customer Experience Healthcare Hospitality 52

Customer Bliss

FEBRUARY 23, 2017

Sometimes, though, a micro-case study in customer experience drops right into my lap. I blog ( and podcast ) a lot around customer experience, and I’m usually on the go working with clients or at conferences/speeches/etc. This can happen at airports (actually often happens at airports based on how the brands are interacting with harried travelers) or other random places. This past week I had a digital one come up: CoSchedule. What is CoSchedule? .

Case Study 100

Case Study Study Social Media Conference 100

Hallmark Business Connections

OCTOBER 19, 2020

Find out by downloading the full case study. . The post Online Retailer Improves ROAS by 50% by Sending Hallmark Cards to Customers [CASE STUDY] appeared first on Hallmark Business Connections. Marketing Case Studies Marketing Results Retail

Case Study 52

Case Study Study Retail Fashion 52

Optimove

JULY 7, 2019

The post Download Rush Street Case Study appeared first on Optimove

Case Study 40

Case Study Study 40

Optimove

JUNE 16, 2019

The post Download Sweaty Betty Case Study appeared first on Optimove

Case Study 40

Case Study Study 40

ijgolding

AUGUST 3, 2018

Or is it simply the case that businesses that were created for a specific purpose at some point in the past, will always get to a point where they are just no longer needed anymore? Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world.

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Case Study Study Retail Policies 167

MaritzCX

FEBRUARY 27, 2009

This case study shows how Futurestep is using Allegiance’s ActiveSurvey and Best Practices Consulting to improve its survey response rates and offer hundreds of thousands of dollars in value-added services to clients Futurestep provides the solutions and the global reach that businesses and organizations need to identify, recruit and retain the right people, ranging from full-time executives and middle managers to temporary project-based professionals.

Case Study 200

Case Study Study Consulting Survey 200

MaritzCX

FEBRUARY 27, 2009

This case study shows how Futurestep is using Allegiance’s ActiveSurvey and Best Practices Consulting to improve its survey response rates and offer hundreds of thousands of dollars in value-added services to clients Futurestep provides the solutions and the global reach that businesses and organizations need to identify, recruit and retain the right people, ranging from full-time executives and middle managers to temporary project-based professionals.

Case Study 200

Case Study Study Consulting Survey 200

Customer Bliss

APRIL 16, 2019

4 Case Studies of Customer Respect. In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Click here to learn more about the course and enroll. .

Case Study 149

Case Study Study Chief Customer Officer Banking 149

AskNicely

NOVEMBER 20, 2018

What made makes Debitsuccess an interesting study in NPS is their detailed segmentation strategy. Download the full case study to find out how Debitsuccess achieved all of the above and more with Net Promoter Score. The post Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS appeared first on Net Promoter Score from AskNicely. Ever think about just how many debit transactions happen on any given day?

Case Study 150

Case Study Study NPS Net Promoter Score 150

Genroe

JULY 2, 2018

The post [Case Study] Iron Mountain Doubles NPS? Best Practices Case Studies and Statistics NPS PP: Survey Response RatesIron Mountain doubled NPS survey response rates with two simple changes to their survey invite. In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. First, they changed the email invite “from” name to a real person, not a department.

Case Study 57

Case Study Study NPS Survey 57