Centriam Customer Experience Lab

JANUARY 25, 2018

Data-driven decision making. We all aspire to it. Whether it’s in Customer Experience management, targeted marketing, deciding which candidates to hire, choosing a new car, or picking the teams in your March Madness office pool.

Case Study 274

Case Study Study Data Customer Experience Management 274

BlueOcean

MAY 16, 2024

In this downloadable case study, discover how we: Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience; Built a brand-new training program to exclusively focus on customer retention; Exceeded contractual service goals by 10%, saving the client money on every customer win Download the case study today (..)

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

In this downloadable case study, discover how we: Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience; Built a brand-new training program to exclusively focus on customer retention; Exceeded contractual service goals by 10%, saving the client money on every customer win Download the case study today (..)

Case Study 156

Case Study Customer Retention Study Training 156

BlueOcean

MAY 16, 2024

In this downloadable case study, discover how we: Transitioned seamlessly from their 10-year predecessor with no disruption to the customer experience; Built a brand-new training program to exclusively focus on customer retention; Exceeded contractual service goals by 10%, saving the client money on every customer win Download the case study today (..)

Case Study 156

Case Study Customer Retention Study Training 156

eglobalis

JANUARY 13, 2025

Here’s a Look at Five Early Users of the Bots [link] AI Case Study and Customer Stories | Microsoft AI [link] Everything You Need to Know About AI in Customer Service – Salesforce [link] AI for Customer Service & Support | Salesforce US [link] AI customer service for higher customer engagement | McKinsey [link] Customer Case Study: (..)

Customer Experience 365

Customer Experience Marketing Chatbots e-support 365

eglobalis

NOVEMBER 12, 2024

How Mature Companies Should Tackle Negative Social Media Feedback Analyses – [link] Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated – [link] Data Sources “It’s Time for a More Customer-Centric Approach in B2B Services” – Bevelroom Consulting, [link] “Why Customer Centricity Is a Must (..)

Customer Centricity 486

Customer Centricity Strategy B2B Consulting 486

Customer Bliss

OCTOBER 30, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done.

Case Study 256

Case Study Study Hotels Chief Customer Officer 256

Customer Bliss

SEPTEMBER 28, 2021

Get more case studies, activities, and insights in the book. The post Dare to Rethink What’s Always Been Done: A Case Study in Rethinking the Wait appeared first on Customer Bliss. This blog post is adapted from materials explored in Would You Do That To Your Mother?

Case Study 194

Case Study Study Healthcare Hospitality 194

rethinkCX

MARCH 4, 2025

Lets dive into four case studies of brands excelling in customer experienceand uncover lessons your call center can steal. Case Study 1: Zappos The Joy of Going Off-Script Zappos, the online shoe retailer, isnt just selling footwearits selling happiness. What separates the great from the good?

Case Study 52

Case Study Study Brands Customer Experience 52

Customer Bliss

JANUARY 20, 2022

Learn more in this case study. #CX Want more case studies? The post First Direct Bank Decided to Always Be Available: A Case Study appeared first on Customer Bliss. It says, “Our time is more important than yours.”. So the bank made it happen. CX Click To Tweet. out of 100).

Case Study 148

Case Study Banking Study Hospitality 148

Customer Bliss

OCTOBER 28, 2021

Case Study: SOL Decided to Let People Set Their Own Targets. Want more case studies? The post Embed Trust, Energy and Joy in Work: A Case Study in Empowering Employees appeared first on Customer Bliss. Give your team permission to solve problems. Click To Tweet.

Case Study 148

Case Study Study Policies Government 148

Doing CX Right

OCTOBER 8, 2023

You'll learn actionable strategies based on case studies of leading brands. The post Designing Immersive Customer Experiences Based on Leading Brand Case Studies appeared first on Doing CX Right. Joe Wheeler joins Stacy Sherman to discuss how you can design immersive customer experiences in a digital-first world.

Case Study 105

Case Study Study Brands Customer Experience 105

Customer Bliss

MARCH 23, 2022

Case Study: @Netflix employees stay and thrive because they're trusted, cared for, and they are in a place that lets them work with stunning colleagues. The post Attract the Right Candidates by Building and Defining a Strong Company Culture: a Netflix Case Study appeared first on Customer Bliss.

Case Study 139

Case Study Culture Study Company 139

eglobalis

DECEMBER 11, 2024

Learning from successful case studies and implementing robust experimentation strategies allow organizations to navigate the complexities of CX and achieve sustained success. These include improved customer satisfaction, higher conversion rates and enhanced customer loyalty.

Customer Journeys 314

Customer Journeys Effort Score Omni-Channel Social Media 314

Optimove

FEBRUARY 19, 2025

The post Optimove Connect 2025: Case Studies From 5 Experts that Will Elevate Your CRM Marketing appeared first on Optimove. Read more Lewis Pugh Lessons in resilience and purpose from an endurance swimmer whos conquered the impossible. Read more Register now if you havent already. See you in London!

Case Study 52

Case Study CRM Study Connections 52

Middlesex Consulting

SEPTEMBER 16, 2024

The conversion will have short—and long-term effects on the OEM’s aftermarket business. […] The post Repowering School Buses: A Case Study appeared first on Middlesex Consulting. It may be a battery, solar panel, or fuel cell, but it must reduce its impact on global warming.

Case Study 78

Case Study Study Consulting Financial 78

InMoment XI

MARCH 28, 2022

InMoment for Regulatory Compliance in Action: A Quick Case Study. InMoment has helped brands across healthcare, biotechnology, pharmaceuticals, financial services, and more, but today we will share a financial services case study.

Case Study 370

Case Study Financial Analysis Healthcare 370

ECXO

OCTOBER 23, 2024

Case Studies These case studies showcase tangible results, demonstrating the effectiveness of AI in addressing specific challenges: · Sephora : Sephora integrated AI through a chatbot, Sephora Virtual Artist, which allows customers to virtually try on makeup. 123 Real-World Success Stories for Your Inspiration 1.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

Storyminers

APRIL 23, 2018

Watch Nimble as a case-study-in-the-making on how to do software development/customer experience right! The other thing, from a customer experience perspective, is that the development and product teams never let up on improving the product and putting in features that create more value for me.

Case Study 55

Case Study Social Media Study Meeting 55

ECXO

NOVEMBER 26, 2024

Case Studies: Learning from Real-World Examples For you to get inspired, let’s take a look at some real-world examples of how companies handle (or mishandle) their reliance on unicorns: 1. Build a Resilient Team Culture : Foster a culture where everyone feels responsible for customer satisfaction.

Self Service 334

Self Service Culture Training Analytics 334

TechSee

JUNE 16, 2021

Visual assistance adoption case study: European Telecom. Visual assistance adoption case study: Costa Express . Visual assistance adoption case study: WCTel. A leading European CSP provides internet, 4G mobile and TV services to 20.5 million domestic and business customers.

ROI 251

ROI Case Study Strategy Wireless 251

AWS Machine Learning

SEPTEMBER 26, 2024

Video generation has become the latest frontier in AI research, following the success of text-to-image models. Luma AI’s recently launched Dream Machine represents a significant advancement in this field. This text-to-video API generates high-quality, realistic videos quickly from text and images.

Case Study 121

Case Study Video Training Innovation 121

InMoment XI

MAY 24, 2022

And after a day of illuminating case studies, we’ll take in the lights of Vivid Sydney from the best vantage point in town—dinner and drinks onboard our spectacular harbour cruise! More than 200 of the top CX professionals in Australia attend the XI Forum each year. Spectacular Entertainment.

Entertainment 370

Entertainment Case Study Conference Leadership 370

InMoment XI

SEPTEMBER 26, 2019

This one-day free event is hosted in New York, designed to deliver best practices, inspiring idea exchanges, case studies, and expertise from top thought leaders and practitioners of experience management programs. You don’t want to miss! View Article.

Management 275

Management Case Study Study Customer Experience 275

Storyminers

MAY 21, 2020

Watch Nimble as a case-study-in-the-making on how to do software development/customer experience right! The other thing, from a customer experience perspective, is that the development and product teams never let up on improving the product and putting in features that create more value for me.

Case Study 246

Case Study Social Media Study Meeting 246

InMoment XI

JANUARY 13, 2022

Read the full case study to learn more. This was a big, ambitious step for us, so we knew we would also need an experienced, capable CX partner to help us get there.”. This success story can be your success story too.

Case Study 370

Case Study NPS Survey Analytics 370

Lumoa

JULY 17, 2022

New Case Study with one of our customers – Parques Reunidos! Thankfully, Lumoa has been able to: Get them Weekly Actionable Insights Enabled a cultural change, with more ownership of customer experience from teams worldwide Saves time, and therefore, saves money You can read the full case study here !

Case Study 195

Case Study Hotels Knowledge Base Study 195

Uniphore

JULY 10, 2021

Brian publishes quarterly “executive market studies,” featuring pointed analysis of research findings, industry trends, case studies and new technologies. He also enjoys delivering on-site customer experience training and consulting for Fortune 500 organizations. Kumaran Shanmuhan Global Head of Solutions Jacada.

Call Center 223

Call Center Contact Center How To Case Study 223

BlueOcean

DECEMBER 8, 2020

In the downloadable case study, discover how we: Pivoted to 100% remote recruiting, onboarding, and training. Get your Case Study Download today for more details. Launched on-time despite major challenges of the pandemic. Received positive feedback from the client and their members immediately upon launch.

Sports 156

Sports Customer Care Case Study Study 156

InMoment XI

JANUARY 27, 2022

Balancing Operations and Customer Experience: A Case Study. When future times of crisis present themselves (as they’re sure to do) we as CX professionals can carry forward this lesson: that both operations and customer experience need to be prioritised in order to make it through hard times.

Airlines 397

Airlines Customer Experience Policies Financial 397