Case Study Related Topics 
Kayako
APRIL 12, 2022
Check out these five case studies that will help you improve this process in your business. Join world-class customer support teams like the companies in these case studies using Kayako to deliver exceptional customer experiences.
inSided
JUNE 27, 2022
Case StudyWhen Ken Aponte first joined CRM software company Copper back in December 2020 as their VP of Customer Success, he noticed one thing: retention wasn’t where it needed to be.
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Selmo
OCTOBER 19, 2022
Case study on how to automate recruitment and close vacancies ahead of schedule. Technology Business Calling Case Study
inSided
JULY 21, 2022
Case StudyLike most industries, the pandemic has reshaped how HR professionals go about their day-to-day lives.
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.
inSided
DECEMBER 6, 2022
Case StudyBefore global learning technology leader Docebo built the Docebo Community in 2021, its customers were “knocking at the door” for more opportunities to connect with other customers, share best practices, ask questions, and provide product feedback.
ClientSuccess
JANUARY 26, 2022
Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. . The first section of your case study should introduce the customer and share more about their business.
inSided
DECEMBER 1, 2022
Case StudyFor many community managers, it’s not uncommon to build their community strategy from scratch when coming into an organization.
Centriam Customer Experience Lab
JANUARY 25, 2018
Data-driven decision making. We all aspire to it. Whether it’s in Customer Experience management, targeted marketing, deciding which candidates to hire, choosing a new car, or picking the teams in your March Madness office pool. Customer Experience Analytics
inSided
NOVEMBER 10, 2022
Case StudyIn 2021, Gong customers tasked the Revenue Intelligence platform to find a way to bring them together to share and learn from one another. This led Gong’s CCO, Eran Aloni, to implement a community as the central part of its customer strategy.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Customer preferences are constantly evolving, creating the need for contact centers to change in order to meet their needs. What communication channels do customers prefer? Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
Customer Bliss
SEPTEMBER 28, 2021
Get more case studies, activities, and insights in the book. The post Dare to Rethink What’s Always Been Done: A Case Study in Rethinking the Wait appeared first on Customer Bliss. Can I please ask: what’s with all the old magazines in waiting rooms?
Storyminers
APRIL 24, 2018
The post Better Experience = Better Business | a Case Study: Vacasa appeared first on StoryMiners. Adaptive Enterprise Case Studies Customer Experience Strategy Great Experiences Service Design Strategy adaptive enterprise business design case study culture hospitality matterport vacasaBusinesses designed with the purpose to deliver value for their customers have been the focus of my professional attention at StoryMiners ® for more than 20 years.
Experience Matters
SEPTEMBER 16, 2014
We just published a Temkin Group report, Case Studies in Text Analytics. Here’s the executive summary: To help organizations understand how to use text analytics to transform their VoC programs, we have compiled five case studies from companies that have successfully utilized this capability. Each of these case studies follows a company’s journey as it built out its text analytics capabilities and also shows how each one organized its efforts.
inSided
OCTOBER 11, 2022
Case StudyWhen workflow automation company Zapier was implementing community into its organization, it wasn’t only to engage with its customers but also its 100% remote team.
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Harness the power of customers across every department of your business with this new playbook. It contains 7 strategic guides for various departments of your business, 9 inspiring case studies, and 7 tactical worksheets to get you started.
NICE inContact
FEBRUARY 3, 2020
Now more than ever, personalised customer experiences are key to success. Personalised, multichannel service is no longer a perk; it’s what customers expect. However, you may not realise that personalisation is central to the success of your contact centre agents too
Customer Bliss
JANUARY 20, 2022
Learn more in this case study. #CX Want more case studies? The post First Direct Bank Decided to Always Be Available: A Case Study appeared first on Customer Bliss.
Customer Bliss
MARCH 23, 2022
The document provides clarity on what “courage” means in the case of Netflix. Case Study: @Netflix employees stay and thrive because they're trusted, cared for, and they are in a place that lets them work with stunning colleagues.
inSided
AUGUST 15, 2022
Case StudyWe spoke to Alex Farmer, VP of Customer Success, and Anita Hæhre, Customer Community Director at Cognite, about using the community as a key channel in a high-touch strategy.
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When support needs peaked for video game developer Wooga, they brought in multilingual player support from ModSquad. Learn how this customized solution helped them save money, grow their player base, and free up more time to create compelling, engaging games.
Customer Bliss
FEBRUARY 26, 2020
Build It—Take Action: Pal’s went to school on how to hire by studying their own folks who were thriving. The post Hire People Who Will Make Your Company Unforgettable: A Case Study appeared first on Customer Bliss.
inSided
JULY 11, 2022
Case StudyWhen Unqork ’s Director of Community, Danny Pancratz , joined the trail-blazing no-code platform in July 2021, he was excited to leverage inSided for a second time.
Customer Bliss
OCTOBER 28, 2021
Case Study: SOL Decided to Let People Set Their Own Targets. That is not the case at SOL – because they have a system to embed trust, energy and joy in work. Want more case studies? Have you ever played service roulette?
Blueshift
NOVEMBER 1, 2021
The post Personal Finance Case Study: LendingTree Grows Customer Engagement appeared first on Blueshift. There’s a reason why personal finance is called just that — because, well, it’s personal.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. Gain practical tips from case studies featuring leading companies.
Centercode
JANUARY 26, 2023
The team at Future Stars Gaming has been working hard on their suite of Facebook games for nearly two years. Before they launched, however, they wanted validation that their first game, Basketball Dreams, had everything their players wanted.
Storyminers
APRIL 24, 2018
The post Better Experience = Better Business | a Case Study: Vacasa appeared first on StoryMiners. Adaptive Enterprise Reviews Strategy case study culture hospitality matterport review vacasaBusinesses designed with the purpose to deliver value for their customers have been the focus of my professional attention at StoryMiners ® for more than 20 years. That’s why Vacasa , a vacation rental property management company, caught my attention.
BlueOcean
DECEMBER 5, 2017
The post IVR Custom Integration for a Multinational Communications Corporation: A Case Study appeared first on. Blue Ocean News Case Studies Contact Center Outsourcing Contact Center Technology Mike HaslerThe Client. This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. The Challenge.
AskNicely
OCTOBER 29, 2018
Download the full case study to find out how Genesis achieved all of the above and more with NPS. The post Case Study: How Genesis Improves Member Experience with NPS appeared first on Net Promoter Score from AskNicely. We’ve all had this experience. You head into your gym, ready to crush your workout, and the weight machine you need is broken… still. Then the locker room is out of towels… again.
Speaker: Rana Gujral, CEO at Behavioral Signals
Automation can enhance productivity, management of volume, and leave agents with more energy to focus on meeting customers where they are. But how, exactly? Join Rana Gujral, CEO at Behavioral Signals, to learn the best ways to apply automation most efficiently.
Genroe
JUNE 28, 2018
One way to prove the value of NPS® is to use external success stories and case studies to show what has […]. The post Net Promoter Score® Success Stories and Case Studies appeared first on Genroe. Case Studies and Statistics Net Promoter Score NPS PP: Net Promoter ScoreDemonstrating the success of the Net Promoter Score methodology to skeptical senior management can sometimes be difficult.
TechSee
JANUARY 9, 2018
In that specific call center, only five agents had been trained in the system in order to identify common use cases where the platform could be beneficial. The post PPV Customer Service Case Study: Cable Company Avoids a TKO appeared first on Techsee. Visual Support Call Center contact center customer support Tech Support Visual Support case studyIn anticipation of the biggest boxing fight of the year – Floyd Mayweather Jr.
ModSquad
DECEMBER 20, 2022
You can read about it in our VSCO case study. For those unfamiliar with VSCO, it’s a photo and video editing app combined with a social network. It’s surrounded by a vibrant and engaged community of 25 million creators. It’s pretty cool.
Centriam Customer Experience Lab
MARCH 5, 2018
We have published the Centriam CX Money Map , which details 12 drivers that make the financial case for a customer experience program. In our last post , my colleague Joe focused on customer enrichment. This week, I will delve into the two drivers involved with reducing costs in contact centers and marketing while maintaining, and potentially improving, customer experience. Financial Drivers
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Learn how Orvis leveraged CX Insights to reduce call handle time, deflect inquiries away from their contact center, convert more returns to exchanges, and improve the customer experience — all without adding additional support agents.
Vanilla Forums
DECEMBER 2, 2021
Inclusion and diversity are topics that, in a general sense, have been catapulted into the spotlight over the past couple of years. Community
inSided
APRIL 7, 2021
Case Study Close the loopA few years back, the need for a one-to-many customer feedback model at fast-growing event management platform Bizzabo became evident. With the sign-off from the leadership team, the journey to build a scalable and transparent customer feedback process began.
Optimove
NOVEMBER 5, 2018
The post Download lastminute.com Case Study appeared first on Optimove
inSided
FEBRUARY 24, 2021
As so often is the case in B2B SaaS, your company's success hinges on how successful you can make your customers (and your customers’ customers) with your product. Case Study Close the loopIt’s the year 2018. Gainsight has decided to find a new community vendor.
Advertiser: Vanilla Forums
Best-selling author and customer experience thought leader Blake Morgan has created a new ebook on why offering self-service should be your focus. Self-service can improve customer experience and simultaneously drive down costs.
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