Top 10 Tips for Gathering Event Attendee Feedback

GetFeedback

Below we’ll share some quick tips on maximizing attendee feedback with event surveys. 10 tips on gathering post-event attendee feedback. Follow Dropbox’s lead by using the tips below to get the most out of your post-event surveys.

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5 Tips to Improve Your Data Quality

QuestionPro Audience

Audience Mobile Uncategorized data quality Market Research Tips online survey writing tips tips to design surveyEvery good idea should be supported by extensive research. Businesses can’t afford to go to market with a new product that hasn’t been properly researched.

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Tips for Sprucing Up Your Customer Surveys

MaritzCX

Our experts at MaritzCX have pinpointed the tips and best practices that will effectively guide you to be successful when building and administering surveys. Experts Share Best Practices for Survey Design It can be tough to set up a survey.

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5 Tips to Lower Contact Center Attrition

NICE inContact

Tip 1: Streamline the number of technology providers as much as possible and only purchase technology with a simple and intuitive interface. Tip 3: Provide work from home flexibility and/or flexible schedule options. Tip 4: Build comradery through peer competition and peer engagement.

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

Top 10 Tips for Gathering Event Attendee Feedback

GetFeedback

Here are 10 quick tips on sending post-event surveys. Event and conference surveys are a great way to capture attendee feedback after the big day is over. Articles

Leaders: Four Experience Design Tips To Deal With Coronavirus

Experience Matters

The post Leaders: Four Experience Design Tips To Deal With Coronavirus appeared first on Experience Matters. As the Coronavirus situation evolves, organizations are being forced to consider a number of changes that affect every one of their stakeholders—suppliers to employees to customers.

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Gain Workforce Optimization Tips from Top Brands

NICE inContact

45 Workforce Optimization (WFO) Ideas in 45 Minutes features four panelists sharing practical workforce optimization tips based on their extensive experience managing contact center teams. The post Gain Workforce Optimization Tips from Top Brands appeared first on NICE inContact Blog.

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5 Tips to Improve Call Center Selling

NICE inContact

The post 5 Tips to Improve Call Center Selling appeared first on NICE inContact Blog. Successful call center agents are trained to pinpoint customer needs and resolve their pain points. This service-oriented approach to the customer experience uniquely positions call center agents to become successful upsell representatives, ultimately contributing to helping their company achieve revenue goals and improve sales effectiveness. .

3 Tips on Maximizing Salesforce Survey Data

GetFeedback

Here are a few simple tips on improving visibility and driving action with Salesforce survey data. Customer feedback makes your CRM even more powerful. Articles

Tips 195

Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon.

Get Ready for The Shopping Season with These 10+ Tips

Comm100

Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Recommended for you: How to Go the Distance: Key Tips and Practices for Managing a Remote Live Chat Team. Customer Service holiday tipsIntroduction.

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4 e-Newsletter Tips To Ensure Your Company’s Success

QuestionPro Audience

Audience Business Customer Experience Tips best practices tipsIn this digital era where businesses are in constant communication with their audience via social media, many feel the e-newsletter is not necessary, or simply go through the motions when sending one out.

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5 Survey Tips for Higher Engagement

GetFeedback

Here are 5 survey tips you can use to start getting the data you need to succeed. Collecting feedback doesn't have to be impersonal and boring. Articles

Tips 195

10 Tips for Connecting with Customers Emotionally

NICE inContact

Bearing that in mind, here are 10 tips for connecting with customers emotionally. The post 10 Tips for Connecting with Customers Emotionally appeared first on NICE inContact Blog.

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.

6 Tips on Upping Email Support Efficiency

GetFeedback

Learn how to maximize support efficiency without sacrificing quality with these 6 simple tips! Customers count on email support for quick, convenient help. Articles

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5 Survey Tips for Getting Better Customer Data

GetFeedback

Collect actionable customer data with these 5 online survey tips. The best customer experience starts with great customer data. Articles

Tips 195

Protected: TUESDAY TIPS BY THOMAS: Stat Testing in StoryCreator

Dapresy

To view it please enter your password below: Password: The post Protected: TUESDAY TIPS BY THOMAS: Stat Testing in StoryCreator appeared first on Dapresy Market Research Reporting. blog stat test stat testing storycreator tipsThis content is password protected.

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5 Tips to Lower Contact Center Attrition

NICE inContact

Tip 1: Streamline the number of technology providers as much as possible and only purchase technology with a simple and intuitive interface. Tip 3: Provide work from home flexibility and/or flexible schedule options. Tip 4: Build comradery through peer competition and peer engagement.

How to Fearlessly Empower Your Contact Center Agents

Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker

Gain practical tips from case studies featuring leading companies. An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. One of the main inhibitors is fear.

7 Tips to Manage Customer Expectations

NICE inContact

Here are some key customer expectations and some tips towards managing them . Win your customers through some of the tips outlined above. The post 7 Tips to Manage Customer Expectations appeared first on NICE inContact Blog. Today’s customers are digitally savvy, more demanding and expect instant service. Contact centers face a constant challenge in managing customer expectations. .

Five Tips for Improving Contact Center Management

NICE inContact

The post Five Tips for Improving Contact Center Management appeared first on NICE inContact Blog. Contact center management is hard. Very hard, actually. You need to keep up with constantly growing and shifting customer expectations.

Performance Management Tips for Cross-Generational Success

NICE inContact

What do you get when you put a Baby Boomer, a Gen-Xer, a Millennial, and a Generation Z-er in a room together? A contact center! The generational diversity in today’s contact center is incredible.

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3 Tips on Maximizing Salesforce Survey Data

GetFeedback

Today, we’ll share a few simple tips on improving visibility and driving action with Salesforce survey data. The post 3 Tips on Maximizing Salesforce Survey Data appeared first on GetFeedback Blog. Customer feedback makes Salesforce even more powerful. When survey results live on the customer record, you not only gain visibility into your customer experience, but you can use those insights to drive action across your business.

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IVA is the New IVR

Speaker: Brian Morin, CMO, SmartAction & Dan Fox, VP, Product Marketing & Strategy, SmartAction

Let’s face it, your customer service reps are handling too many repetitive, linear interactions that could be easily automated, but the limitations of your touchtone IVR means you are unable to expand self-service capabilities to automate more. Hear how IVA (intelligent virtual assistants) powered by advanced speech recognition and natural language processing are replacing the traditional IVR with “How can I help you today,” instead of “Press 1” and helping customers self-serve common requests.

Performance Management Tips for Cross-Generational Success

NICE inContact

In this webinar, we will discuss tips and tricks to engaging agents across generations, with a focus on the workforce’s newest additions, Millennials and Generation Z. The post Performance Management Tips for Cross-Generational Success appeared first on NICE inContact Blog. What do you get when you put a Baby Boomer, a Gen-Xer, a Millennial, and a Generation Z-er in a room together? A contact center ! The generational diversity in today’s contact center is incredible.

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Twitter's Top 10 Tips for Member Engagement

Vision Critical

Twitter knows a thing or two about engagement.

10 Pro Tips for Live Chat Customer Support

GetFeedback

But don’t worry, we’ve got your back—follow these 10 tips to always deliver an amazing customer service experience. Live chat support can be tricky. Tools

Tips 150

5 Survey Tips for Getting Better Customer Data

GetFeedback

Here are five tips for collecting customer data that’ll help you optimize customer experience. As mentioned in the first tip, surveys aren’t just data gathering—they’re an engagement opportunity. The post 5 Survey Tips for Getting Better Customer Data appeared first on GetFeedback Blog.

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Contact Center Cloud Migration Done Right

Speaker: Sheila McGee-Smith, Founder and Principal Analyst, McGee-Smith Analytics

Many companies are in the midst of migrating their contact center to the cloud. Understanding how best to execute the transition of premises to cloud is part of that process. Join contact center industry analyst and No Jitter blogger Sheila McGee-Smith as she discussed tried and true best practices for avoiding the potential pitfalls of CX migration.

Experts Share Tips on Making Surveys “Appetizing” to Respondents

MaritzCX

Holiday Tips for Spicing Up Those Surveys Coming up next Thursday, December 19th, join CX experts Mary Barnidge, David Ensing, and Dan Hickey as they spread holiday cheer by answering some of our clients’ most frequently asked questions about building and administering surveys.

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eBook: 25 Tips for Amplifying Empathy

Experience Matters

That’s why we created this free eBook: 25 Tips for Amplifying Empathy. The eBook discusses these tips from a wide variety of companies: The bottom line : Pick a few tips to replicate and amplify empathy in your organization. Happy CX Day 2014 !

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Customer Experience Tips by Lisa Bodell

Kayako

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3 Tips for Boosting Customer Retention

inSided

We're exploring the answer to this question and some tips on improving retention in today's blog. Just how valuable is it to keep customers invested in your brand? Customer Success

The SaaS Guide to Customer Engagement, Retention, and Advocacy

After onboarding, most SaaS customers have to find their own way to success. This ebook by Influitive is a compilation of some of the best examples of programs designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors.

eBook: 15 Tips for Engaging Employees

Experience Matters

In honor of CX Day , Temkin Group is publishing a free eBook: 15 Tips for Engaging Employees. Here’s the executive summary: . It is impossible for an organization to deliver a great customer experience without an engaged workforce.

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