Resilience – Tip #12

Steve DiGioia

The post Resilience – Tip #12 appeared first on Steve DiGioia. Tips on Thursday changing your priorities coping with adversity ResilienceFor decades, stress was viewed as bad and damaging. Then we began to see the power of resilience as an accelerator in our lives.

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The Humble Manager – Tip #15

Steve DiGioia

The post The Humble Manager – Tip #15 appeared first on Steve DiGioia. Tips on Thursday a better way of doing things a collection of experiences manager values teamwork The Humble Manager

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You NEED To – Tip #13

Steve DiGioia

The post You NEED To – Tip #13 appeared first on Steve DiGioia. Tips on Thursday communication skills you need toRespect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is a sure way to lose a friend.

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Promotions – Tip #7

Steve DiGioia

The post Promotions – Tip #7 appeared first on Steve DiGioia. Tips on Thursday advertizing marketing promote your business promotionsNot the kind that gets you the corner office, a big expense account, or stock options; I’m talking about the kind you use to advertise and spread the word about your business. How dedicated are you to promoting your business to the throngs of potential customers not yet aware of your product or service? It’s a never-ending process.

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Cold Calling Tips and Tricks

In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?

What’s Valuable To Your Customer? – Tip #14

Steve DiGioia

Tip #14 appeared first on Steve DiGioia. Tips on Thursday customer value What’s Valuable to Your Customer? Remember that Seinfeld episode when George was charged a fee for not calling to cancel his doctor’s appointment? The reason: the doctor’s time is important and has “value”.

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What Do They Think of Me? – Tip #16

Steve DiGioia

Tip #16 appeared first on Steve DiGioia. Tips on Thursday do you like me? Our actions, mannerisms, speech, style of dress, and a host of other characteristics are being judged by those around you – all the time.

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What’s More Important? – Tip #6

Steve DiGioia

Tip #6 appeared first on Steve DiGioia. Tips on Thursday move up the corporate ladder what about the customer? Are your company’s numbers, budgets, and marketing efforts taking the lead over all other aspects of your business? But what about the customer?

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Customer Care Versus Gossip – Tip #8

Steve DiGioia

The post Customer Care Versus Gossip – Tip #8 appeared first on Steve DiGioia. Tips on Thursday Customer Care Customer Care Versus Gossip employee gossipThe other day I heard some people complaining about poor customer service. Each shared their complaints about a past shopping trip that irked them enough to commit the story to memory (those are the worst kinds).

5 Tips to Improve Your Data Quality

QuestionPro Audience

Audience Mobile Uncategorized data quality Market Research Tips online survey writing tips tips to design surveyEvery good idea should be supported by extensive research. Businesses can’t afford to go to market with a new product that hasn’t been properly researched. If you’re unconvinced, let us remind you of “new Coke”, which was launched in 1985 after Coca-Cola lost market share to their rival, Pepsi.

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8 Contact Center Trends to Watch in 2020

In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Top 10 Tips for Gathering Event Attendee Feedback


Below we’ll share some quick tips on maximizing attendee feedback with event surveys. 10 tips on gathering post-event attendee feedback. Follow Dropbox’s lead by using the tips below to get the most out of your post-event surveys. The post Top 10 Tips for Gathering Event Attendee Feedback appeared first on GetFeedback Blog. Event Surveys Online Surveys Survey Tips & Tricks attendee feedback customer feedback event surveys Featured survey tips

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Tips for Sprucing Up Your Customer Surveys


Our experts at MaritzCX have pinpointed the tips and best practices that will effectively guide you to be successful when building and administering surveys. Experts Share Best Practices for Survey Design It can be tough to set up a survey.

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What Do You Do With Deadwood Employees? – Tip #11

Steve DiGioia

Tip #11 appeared first on Steve DiGioia. Tips on Thursday deadwood employees how to deal with deadwood employees problem employee terminate a bad employee weak managementGreat employees are the heart and soul of any business, especially a successful one. Their efforts cannot be understated enough. But there are always one or two poor performers or “deadwood employees” – those who contribute little to the company’s success and at times undermine it.

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Your Customers Are Always Watching – Tip #5

Steve DiGioia

The post Your Customers Are Always Watching – Tip #5 appeared first on Steve DiGioia. Tips on Thursday negative body language Your Customers Are Always WatchingWhat do you do when you think no one is watching? Are you chewing gum, twirling your hair, or resting your foot on the wall behind you? Do you tell off-color jokes because you think no one can hear you? Is your posture one of confidence or submission?

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Building Your Customer Education Brand: Using Customer Champions to Drive Widespread Program Adoption

Speaker: Natasha Husein, Product Marketing Manager, Clever

When you’re building a Customer Education program, your efforts will largely focus on content creation and strategy. In the midst of that development, it’s easy to overlook another core component of your program: marketing. In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.

There’s an Upset Customer. Now What? – Tip #4

Steve DiGioia

Tip #4 appeared first on Steve DiGioia. Tips on Thursday an upset customer forgiving customersRegardless of your business, and no matter how hard you try to do the best for them, there will be situations where you have an upset customer who is dissatisfied with your product or service. Day in and day out, we must strive to provide the optimal experience for each customer interaction. But is this realistic?

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Management’s Ideas Are Always Better – Tip #10

Steve DiGioia

The post Management’s Ideas Are Always Better – Tip #10 appeared first on Steve DiGioia. Tips on Thursday management style Management’s Ideas Are Always Better manager performance managing peopleMany times, we managers think we have all the answers, that we know it all, and our way is the one correct way to do things. After all, we’re management, and our ideas are always better. But that’s not the case.

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5 Tips to Improve Call Center Selling

NICE inContact

The post 5 Tips to Improve Call Center Selling appeared first on NICE inContact Blog. Successful call center agents are trained to pinpoint customer needs and resolve their pain points. This service-oriented approach to the customer experience uniquely positions call center agents to become successful upsell representatives, ultimately contributing to helping their company achieve revenue goals and improve sales effectiveness. .

Get Ready for The Shopping Season with These 10+ Tips


Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Recommended for you: How to Go the Distance: Key Tips and Practices for Managing a Remote Live Chat Team. Customer Service holiday tipsIntroduction.

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The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

Don’t Make Assumptions – Tip #3

Steve DiGioia

The post Don’t Make Assumptions – Tip #3 appeared first on Steve DiGioia. Tips on Thursday don't make assumptionsHow many times did something “fall through the cracks” because you thought another co-worker was going to handle it? I’ve always told my team, don’t make assumptions.

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Top 5 Tips for Better CX Program Measurement


Given the importance of continuous measurement to the long term success of any CX program, we've collected our top 5 tips for helping CX and Operations leaders and practitioners keep up with the deluge of data

Tips to Improve Customer Service

Kristina Evey

Here are this week’s tips to keep you and your teams motivated to connect and work with your customers… Be Truthful. Use tips such as these in your meetings, huddles, updates, interoffice emails or any method that you communicate within your organization. cultural mindset Customer Experience Management customer satisfaction tipsBottom line, businesses that deliver memorable customer experiences are the ones that become more profitable.

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Business Success Tips Based On 25 Yrs Of Marriage

Doing CX Right

The post Business Success Tips Based On 25 Yrs Of Marriage appeared first on Doing CX Right. Inspirational Stories company culture; leadership Customer Experience CX CX culture CX Tips Employee experience Employee satisfaction inclusion INSPIRATION; leadership loyalty retention

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. But is this the best place to burn our operational calories?

5 Tips to Lower Contact Center Attrition

NICE inContact

Tip 1: Streamline the number of technology providers as much as possible and only purchase technology with a simple and intuitive interface. Tip 2: Place the frontline agents at the center of the performance chain and ensure they’re regularly updated on all levels of performance and objectives. Tip 3: Provide work from home flexibility and/or flexible schedule options. Tip 4: Build comradery through peer competition and peer engagement.

What Value Do You Bring? – Tip #1

Steve DiGioia

Tip #1 appeared first on Steve DiGioia. Tips on Thursday customer value proposition What Value Do You Bring The “ Customer Value Proposition ” is providing convincing reasons why a customer should buy a product, and also differentiate your product from competitors. The same works for our “internal customers”, our employees. The “value” one brings to their organization is not easily measured but can, and usually does, make itself known very quickly within the process.

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3 Tips On How To Measure Customer Experience


Wondering what is the optimal way to measure customer experience? Choosing customer experience metric seems to be a complex process? Don't let the variety trick you. Start collecting customer feedback and measuring customer experience with a simple and easy KPIs and metrics! Feed generated with FetchRSS

5 Tips From Volvo on Transforming the Customer Experience


Volvo Sees Increase in NPS by Leveraging CX Insights When Volvo started its CX programme, the company was fixated on getting a higher response rate and higher NPS scores.

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Virtual + Engaging: How to Bring Classroom Training Online (with Infographic)

10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.

Ecommerce Customer Experience: Why it’s crucial and tips for success


In this article, we cover why ecommerce customer experience is so critical and offer some tips on how to excel in an online environment. Feed generated with FetchRSS

4 e-Newsletter Tips To Ensure Your Company’s Success

QuestionPro Audience

Audience Business Customer Experience Tips best practices tipsIn this digital era where businesses are in constant communication with their audience via social media, many feel the e-newsletter is not necessary, or simply go through the motions when sending one out. By doing so, they are missing out on a great opportunity to deliver interesting information in a neat package to their customers or clients.

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Five Tips for Improving Contact Center Management

NICE inContact

The post Five Tips for Improving Contact Center Management appeared first on NICE inContact Blog. Contact center management is hard. Very hard, actually. You need to keep up with constantly growing and shifting customer expectations.

7 Tips to Manage Customer Expectations

NICE inContact

Here are some key customer expectations and some tips towards managing them . Win your customers through some of the tips outlined above. The post 7 Tips to Manage Customer Expectations appeared first on NICE inContact Blog. Today’s customers are digitally savvy, more demanding and expect instant service. Contact centers face a constant challenge in managing customer expectations. .

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.

Leaders: Four Experience Design Tips To Deal With Coronavirus

Experience Matters

The post Leaders: Four Experience Design Tips To Deal With Coronavirus appeared first on Experience Matters. As the Coronavirus situation evolves, organizations are being forced to consider a number of changes that affect every one of their stakeholders—suppliers to employees to customers. It’s critical that leaders not only focus on making the right decisions, but that they also focus on how they implement those decisions. Experience design plays a key role in this area.

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