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Measuring Customer Satisfaction: Tips and Techniques

Lumoa

Techniques for Measuring Customer Satisfaction Interviews and Surveys Focus Groups Online Feedback and Reviews Tips for Maximizing Customer Satisfaction Measurement Effectiveness Conclusion. Tips for Maximizing Customer Satisfaction Measurement Effectiveness.

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Are You Letting Your Business Become Stereotyped? – Tip #39

Steve DiGioia

Tip #39 appeared first on Steve DiGioia Customer Service Blog. – Tip #39 appeared first on Steve DiGioia Customer Service Blog. Tips on Thursday business stereotypeStereotype: a widely held but fixed and oversimplified image or idea of a particular type of person or thing.

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Promotions – Tip #7

Steve DiGioia

The post Promotions – Tip #7 appeared first on Steve DiGioia. Tips on Thursday advertizing marketing promote your business promotions

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5 Tips For Choosing the Right Survey Rating Scale

InMoment XI

Together, with our Director of Marketing Sciences, Sharon Allberg, in this post we’ll share with you a collection of best practice tips for using rating scales in your customer surveys What Is a Survey Rating Scale?

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Is Your CX Program Delivering the Results You Had Hoped?

When you launch a CX program, there is often an air of exuberance. A year or two later, however, it can feel like your program has flat-lined and you find it hard to make improvements. If your CX program is struggling, check out our latest whitepaper for tips on how to reverse the trend.

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What is Customer Service, Really? – Tip #40

Steve DiGioia

Tip #40 appeared first on Steve DiGioia Customer Service Blog. Customer Service Tips on Thursday Ritz Carlton What is customer service In today’s ever-competitive marketplace, businesses are always looking for the next big thing: What’s the latest fad/trend to follow or copy?

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Customer Service Fact #1 – Tip #17

Steve DiGioia

The post Customer Service Fact #1 – Tip #17 appeared first on Steve DiGioia. Tips on Thursday "customer service statistics" bank of the customer Customer Service Fact #1 customer service plan customer service quotes

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Who Writes YOUR Words? – Tip #29

Steve DiGioia

Tip #29 appeared first on Steve DiGioia. Tips on Thursday Scripted words speak like a robot who writes your words Too many businesses continue to offer a workplace that leaves little room for the employee’s personality to shine through.

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Your Customers Are Always Watching – Tip #5

Steve DiGioia

The post Your Customers Are Always Watching – Tip #5 appeared first on Steve DiGioia. Tips on Thursday negative body language Your Customers Are Always WatchingWhat do you do when you think no one is watching?

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Resilience – Tip #12

Steve DiGioia

The post Resilience – Tip #12 appeared first on Steve DiGioia. Tips on Thursday changing your priorities coping with adversity ResilienceFor decades, stress was viewed as bad and damaging. Then we began to see the power of resilience as an accelerator in our lives.

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How to Leverage the Top CX Trends of 2023

Want to know where CX is heading in 2023? From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond.

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This is the Best Kind of Smile – Tip #38

Steve DiGioia

The post This is the Best Kind of Smile – Tip #38 appeared first on Steve DiGioia Customer Service Blog. Tips on Thursday This is the Best Kind of SmileLadies and gentlemen don’t speak ill of their competition. That’s not how it was done years ago, and they refuse to do so today.

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You NEED To – Tip #13

Steve DiGioia

The post You NEED To – Tip #13 appeared first on Steve DiGioia. Tips on Thursday communication skills you need toRespect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is a sure way to lose a friend.

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New Feature – Tips on Thursday

Steve DiGioia

As you may know, each Thursday morning I send out brief, easy-to-understand (and implement) tips to an exclusive group , my newsletter subscribers. These tips also focus on management, leadership, and personal development topics – again, all brief and easy to implement.

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Customer Health Dashboard Tips

Heart of the Customer

The post Customer Health Dashboard Tips appeared first on Heart of the Customer. Far too many companies with CX programs cannot show that they are making a difference to the business. This prevents them from being included in decision making and contributing to the health of their companies.

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5 Ways to Supercharge Your CX Strategy

Want more from your customer experience program? This whitepaper outlines 5 tactics to improve your CX strategy and take your program to the next level. Download your copy now!

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Is Your Pocket on Fire and Nobody Notices? – Tip #37

Steve DiGioia

Tip #37 appeared first on Steve DiGioia Customer Service Blog. Tips on Thursday cash to burn Is Your Pocket on Fire and Nobody Notices Why do some businesses lose sight of the big picture when it comes to their customers?

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The Humble Manager – Tip #15

Steve DiGioia

The post The Humble Manager – Tip #15 appeared first on Steve DiGioia. Tips on Thursday a better way of doing things a collection of experiences manager values teamwork The Humble Manager

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Landscaper Customer Service – Tip #23

Steve DiGioia

The post Landscaper Customer Service – Tip #23 appeared first on Steve DiGioia. Tips on Thursday landscaper customer service working as a teamEach Monday, the landscaping company comes to cut my lawn. They come with 3 men.

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What’s Valuable To Your Customer? – Tip #14

Steve DiGioia

Tip #14 appeared first on Steve DiGioia. Tips on Thursday customer value What’s Valuable to Your Customer? Remember that Seinfeld episode when George was charged a fee for not calling to cancel his doctor’s appointment? The reason: the doctor’s time is important and has “value”.

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Cold Calling Tips and Tricks

In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?

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What Do You Do With Deadwood Employees? – Tip #11

Steve DiGioia

Tip #11 appeared first on Steve DiGioia. Tips on Thursday deadwood employees how to deal with deadwood employees problem employee terminate a bad employee weak managementGreat employees are the heart and soul of any business, especially a successful one.

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What Do You Do To Get Ahead? – Tip #20

Steve DiGioia

Tip #20 appeared first on Steve DiGioia. Personal Development Tips on Thursday be laser-focused how to succeed in your career What Do You Do To Get AheadIs your glass half-full or half-empty? Are you a positive influence or one of negativity?

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There’s an Upset Customer. Now What? – Tip #4

Steve DiGioia

Tip #4 appeared first on Steve DiGioia. Tips on Thursday an upset customer forgiving customers

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Do You Do a Good Job? – Tip #18

Steve DiGioia

Tip #18 appeared first on Steve DiGioia. Tips on Thursday do you do a good job? Businesses all over this country are littered with the remnants of employees who do a good job. But what about those employees who go above and beyond?

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The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

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Holiday Support Tips

SurveyGizmo

We have compiled a list of the top 5 tips for maximizing our application’s unique features and avoiding unnecessary confusion and support time. We hope these tips help you get the most out of your Alchemer solution, and we are here to help you along the way! By Ras King.

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Job Seekers Must Remember This – Tip #35

Steve DiGioia

The post Job Seekers Must Remember This – Tip #35 appeared first on Steve DiGioia Customer Service Blog. The only reason a business hires someone is that they have a job that needs to be done and they need someone to do it. If they hire you, you get paid for your efforts.

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Customer Care Versus Gossip – Tip #8

Steve DiGioia

The post Customer Care Versus Gossip – Tip #8 appeared first on Steve DiGioia. Tips on Thursday Customer Care Customer Care Versus Gossip employee gossipThe other day I heard some people complaining about poor customer service.

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College Essay Writing Tips – 3 Easy Steps That Can Help You Write Better

C3Centricity

Writing essays punctuation checker for free from school hasn’t been a issue for students, however, as more schools are implementing a more […] The post College Essay Writing Tips – 3 Easy Steps That Can Help You Write Better first appeared on c3centricity

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A Proven Guide to Recruiting Passive Candidates

It's not efficient to be in active recruitment mode all the time. It's important to also invest in building a passive candidate pipeline. Download the guide to help you build a recruitment strategy that attracts both active and passive candidates.

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Don’t Make Assumptions – Tip #3

Steve DiGioia

The post Don’t Make Assumptions – Tip #3 appeared first on Steve DiGioia. Tips on Thursday don't make assumptionsHow many times did something “fall through the cracks” because you thought another co-worker was going to handle it?

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Let Them Go, Really…Just Let Them Go! – Tip #36

Steve DiGioia

Tip #36 appeared first on Steve DiGioia Customer Service Blog. Tip #36Being in the hospitality industry for 20+ years, and providing customer service for many more, I have learned that you win some and lose some. No customer interaction will be perfect for your business.

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Did You Give Your Customers a Valentine? – Tip #28

Steve DiGioia

Tip #28 appeared first on Steve DiGioia. Tips on Thursday Did You Give Your Customers a Valentine We get so bogged down in life’s everyday chores.

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5 Tips for Being More Transparent with Your Customers

CX Accelerator

5 Tips To Improved Transparency. With the idea of finding the right balance between transparency and oversharing and building strong, authentic connections with your customers, here are five tried and true tips that will help. I can remember it well.

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12 Tips for Selling to the C-Suite

The question for sales pros is this: Are you ready for the challenge, and opportunity, of selling to the C-suite? The following 12 tips can help ensure that you and your team are.

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23 customer service tips to provide great experiences

GetFeedback

Top tips to provide better service that’ll benefit your business and your customers. Guides

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3 tips for successful customer data management

NICE inContact

Customer data governance is important for ensuring data is useful, standardized, and safeguarded. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey.

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What’s More Important? – Tip #6

Steve DiGioia

Tip #6 appeared first on Steve DiGioia. Tips on Thursday move up the corporate ladder what about the customer? Are your company’s numbers, budgets, and marketing efforts taking the lead over all other aspects of your business? But what about the customer?

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Management’s Ideas Are Always Better – Tip #10

Steve DiGioia

The post Management’s Ideas Are Always Better – Tip #10 appeared first on Steve DiGioia. Tips on Thursday management style Management’s Ideas Are Always Better manager performance managing people

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Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon.