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Promotions – Tip #7
Steve DiGioia
JULY 16, 2020
The post Promotions – Tip #7 appeared first on Steve DiGioia. Tips on Thursday advertizing marketing promote your business promotions
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Resilience – Tip #12
Steve DiGioia
AUGUST 20, 2020
The post Resilience – Tip #12 appeared first on Steve DiGioia. Tips on Thursday changing your priorities coping with adversity ResilienceFor decades, stress was viewed as bad and damaging. Then we began to see the power of resilience as an accelerator in our lives.
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Let Them Figure It Out – Tip #31
Steve DiGioia
APRIL 22, 2021
The post Let Them Figure It Out – Tip #31 appeared first on Steve DiGioia. Tips on Thursday challenge your team how would you fix this? Many managers love to micromanage. They just can’t help it.
Customer Health Dashboard Tips
Heart of the Customer
JANUARY 27, 2021
The post Customer Health Dashboard Tips appeared first on Heart of the Customer. Far too many companies with CX programs cannot show that they are making a difference to the business. This prevents them from being included in decision making and contributing to the health of their companies.
Cold Calling Tips and Tricks
Advertiser: ZoomInfo
In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?
You NEED To – Tip #13
Steve DiGioia
AUGUST 27, 2020
The post You NEED To – Tip #13 appeared first on Steve DiGioia. Tips on Thursday communication skills you need toRespect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is a sure way to lose a friend.
New Feature – Tips on Thursday
Steve DiGioia
MAY 28, 2020
As you may know, each Thursday morning I send out brief, easy-to-understand (and implement) tips to an exclusive group , my newsletter subscribers. These tips also focus on management, leadership, and personal development topics – again, all brief and easy to implement.
Landscaper Customer Service – Tip #23
Steve DiGioia
JANUARY 7, 2021
The post Landscaper Customer Service – Tip #23 appeared first on Steve DiGioia. Tips on Thursday landscaper customer service working as a teamEach Monday, the landscaping company comes to cut my lawn. They come with 3 men.
Who Writes YOUR Words? – Tip #29
Steve DiGioia
FEBRUARY 18, 2021
– Tip #29 appeared first on Steve DiGioia. Tips on Thursday Scripted words speak like a robot who writes your words Too many businesses continue to offer a workplace that leaves little room for the employee’s personality to shine through.
23 customer service tips to provide great experiences
GetFeedback
JANUARY 10, 2021
Top tips to provide better service that’ll benefit your business and your customers. Guides
A Proven Guide to Recruiting Passive Candidates
Advertiser: ZoomInfo
It's a simple, frustrating truth that you can't predict everything when it comes to recruiting for businesses. At some point in your role as a recruiter - perhaps more frequently than not - you'll need to fill a position quickly and you'll look for active recruitment strategies to do it. However, it's not efficient or cost-effective to be in the active recruitment mode all the time. It's important to also invest in building a passive candidate pipeline. Download the guide for tips that can help you build a recruitment strategy that attracts both active and passive candidates for the best possible mix.
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Customer Service Fact #1 – Tip #17
Steve DiGioia
SEPTEMBER 24, 2020
The post Customer Service Fact #1 – Tip #17 appeared first on Steve DiGioia. Tips on Thursday "customer service statistics" bank of the customer Customer Service Fact #1 customer service plan customer service quotes
Technology Certainly Has Its Merits, But… – Tip #34
Steve DiGioia
JUNE 17, 2021
The post Technology Certainly Has Its Merits, But… – Tip #34 appeared first on Steve DiGioia Customer Service Blog. Tips on Thursday Can automation improve customer service? Many companies fail to take the human factors into consideration.
Your Customers Are Always Watching – Tip #5
Steve DiGioia
JULY 2, 2020
The post Your Customers Are Always Watching – Tip #5 appeared first on Steve DiGioia. Tips on Thursday negative body language Your Customers Are Always WatchingWhat do you do when you think no one is watching?
What’s Valuable To Your Customer? – Tip #14
Steve DiGioia
SEPTEMBER 3, 2020
– Tip #14 appeared first on Steve DiGioia. Tips on Thursday customer value What’s Valuable to Your Customer? Remember that Seinfeld episode when George was charged a fee for not calling to cancel his doctor’s appointment? The reason: the doctor’s time is important and has “value”.
The Reciprocal Nature of ROI: Maximizing Value for the Customer
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.
Top 10 Tips for Gathering Event Attendee Feedback
GetFeedback
FEBRUARY 6, 2019
Below we’ll share some quick tips on maximizing attendee feedback with event surveys. 10 tips on gathering post-event attendee feedback. Follow Dropbox’s lead by using the tips below to get the most out of your post-event surveys. The post Top 10 Tips for Gathering Event Attendee Feedback appeared first on GetFeedback Blog. Event Surveys Online Surveys Survey Tips & Tricks attendee feedback customer feedback event surveys Featured survey tips
What Do You Do With Deadwood Employees? – Tip #11
Steve DiGioia
AUGUST 13, 2020
– Tip #11 appeared first on Steve DiGioia. Tips on Thursday deadwood employees how to deal with deadwood employees problem employee terminate a bad employee weak managementGreat employees are the heart and soul of any business, especially a successful one.
Did You Give Your Customers a Valentine? – Tip #28
Steve DiGioia
FEBRUARY 11, 2021
– Tip #28 appeared first on Steve DiGioia. Tips on Thursday Did You Give Your Customers a Valentine We get so bogged down in life’s everyday chores.
Don’t Make Assumptions – Tip #3
Steve DiGioia
JUNE 18, 2020
The post Don’t Make Assumptions – Tip #3 appeared first on Steve DiGioia. Tips on Thursday don't make assumptionsHow many times did something “fall through the cracks” because you thought another co-worker was going to handle it?
Linking & Networking for a Better Agent Experience
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon.
Did You Ever Get a Voicemail From Marble Mouth? – Tip #33
Steve DiGioia
JUNE 10, 2021
– Tip #33 appeared first on Steve DiGioia Customer Service Blog. Personal Development Tips on Thursday Did You Ever Get a Voicemail From Marble Mouth? The other day I got a voicemail message from someone who sounded like they had a mouth full of marbles.
Customer Care Versus Gossip – Tip #8
Steve DiGioia
JULY 23, 2020
The post Customer Care Versus Gossip – Tip #8 appeared first on Steve DiGioia. Tips on Thursday Customer Care Customer Care Versus Gossip employee gossipThe other day I heard some people complaining about poor customer service.
There’s an Upset Customer. Now What? – Tip #4
Steve DiGioia
JUNE 25, 2020
– Tip #4 appeared first on Steve DiGioia. Tips on Thursday an upset customer forgiving customers
How Dunkin Donuts Made the Super Bowl Better – Tip #27
Steve DiGioia
FEBRUARY 4, 2021
READ> Tips On Thursday Archives. The post How Dunkin Donuts Made the Super Bowl Better – Tip #27 appeared first on Steve DiGioia. Customer Service Tips on Thursday Dunkin Donuts Made the Super Bowl Better
Virtual + Engaging: How to Bring Classroom Training Online (with Infographic)
Advertiser: Caras Training
10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.
7 tips for designing a seamless checkout funnel
GetFeedback
MARCH 2, 2021
How to enhance your digital checkout funnel and increase conversion rates. Articles
Management’s Ideas Are Always Better – Tip #10
Steve DiGioia
AUGUST 6, 2020
The post Management’s Ideas Are Always Better – Tip #10 appeared first on Steve DiGioia. Tips on Thursday management style Management’s Ideas Are Always Better manager performance managing people
What’s More Important? – Tip #6
Steve DiGioia
JULY 9, 2020
– Tip #6 appeared first on Steve DiGioia. Tips on Thursday move up the corporate ladder what about the customer? Are your company’s numbers, budgets, and marketing efforts taking the lead over all other aspects of your business? But what about the customer?
Sometimes You Get the Hiring Right – Tip #26
Steve DiGioia
JANUARY 28, 2021
The post Sometimes You Get the Hiring Right – Tip #26 appeared first on Steve DiGioia. Tips on Thursday Get the Hiring Right personality traitsYesterday my wife and I did a little shopping after work and stopped into our local Eddie Bauer clothing store.
Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives
Speaker: John Joba and David Robbins
Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.
What Value Do You Bring? – Tip #1
Steve DiGioia
JUNE 4, 2020
– Tip #1 appeared first on Steve DiGioia. Tips on Thursday customer value proposition What Value Do You Bring The “ Customer Value Proposition ” is providing convincing reasons why a customer should buy a product, and also differentiate your product from competitors.
What Do You Do To Get Ahead? – Tip #20
Steve DiGioia
OCTOBER 15, 2020
– Tip #20 appeared first on Steve DiGioia. Personal Development Tips on Thursday be laser-focused how to succeed in your career What Do You Do To Get AheadIs your glass half-full or half-empty? Are you a positive influence or one of negativity?
What Do They Think of Me? – Tip #16
Steve DiGioia
SEPTEMBER 17, 2020
– Tip #16 appeared first on Steve DiGioia. Tips on Thursday do you like me? Our actions, mannerisms, speech, style of dress, and a host of other characteristics are being judged by those around you – all the time.
Good Leaders Never Want To Be On the Email Chain – Tip #32
Steve DiGioia
JUNE 3, 2021
The post Good Leaders Never Want To Be On the Email Chain – Tip #32 appeared first on Steve DiGioia. Leadership Tips on Thursday Good Leaders Never Want To Be On the Email Chain too many emails Trust your employeesI once worked for a boss who led through intimidation.
Customer journey mapping guide with UXPressia
A practical step-by-step guide describes how to create effective journey maps light and breezy. UXPressia shares their best tips and tricks in order to help you drive a better customer experience. 32 pages and no water!
Do You Do a Good Job? – Tip #18
Steve DiGioia
OCTOBER 1, 2020
– Tip #18 appeared first on Steve DiGioia. Tips on Thursday do you do a good job? Businesses all over this country are littered with the remnants of employees who do a good job. But what about those employees who go above and beyond?
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