Tips Related Topics 
InMoment XI
JANUARY 23, 2023
Together, with our Director of Marketing Sciences, Sharon Allberg, in this post we’ll share with you a collection of best practice tips for using rating scales in your customer surveys What Is a Survey Rating Scale? Tip #3: Label Your Scales Appropriately How to best label your scale will depend on the scale length.
InMoment XI
MAY 3, 2022
We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. Tip #2: Are Traditional Surveys Really Your Best Bet? Tip #3: Remember, CX Data Is for Proving ROI. Want more tips on how to improve your insurance brand’s CX program ?
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InMoment XI
SEPTEMBER 30, 2021
Tip #1: Get the Survey Invitation to the Customer. Tip #2: Get the Customer to Notice and Open the Email Invitation. Tip #3: Get the Customer to Open the Survey. The biggest obstacle in getting your survey invitation to the customer is avoiding spam or phishing filters.
InMoment XI
APRIL 11, 2022
Tip #1: Rethink the Digital Customer Journey. Tip #2: Invest in Customer Care. Tip #3: Upgrade Your Technology. Tip #4: Collect All Pieces of Data Possible: Explicit + Implicit + Operational. So what can these brands do to get ahead of customer expectations? The key is to dive into your customer data.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
You'll walk away knowing how to: DEFINE the most effective CX measures and metrics for your organization MASTER the art and science of quantifying the value of customer experience NAVIGATE common pitfalls in quantifying CX value and gain tips for mitigation ESTABLISH a structured approach to embedding CX benefits into internal processes and governance (..)
InMoment XI
APRIL 3, 2023
And I entirely attribute it to the three tips below! In the post below, I’ll cover these three practical, simple, and impactful tips to turn your CX efforts into award-winning programs. Tip #1: Stop Doing Things That Don’t Work My first tip is “stop doing things that don’t work.” You need to do what works for you.
InMoment XI
FEBRUARY 24, 2022
To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. Tip #2: Tell Stories. Tip #3: Use Small, Real Money Examples. Metrics are core to any CX program—whether it’s NPS , CSAT , CES , etc.
Advertiser: ZoomInfo
The following 12 tips can help ensure that you and your team are. That’s why every salesperson’s goal is to make their pitch directly to a senior executive—ideally, sooner rather than later. The question for sales pros is this: Are you ready for the challenge, and opportunity, of selling to the C-suite?
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If your CX program has started to stagnate, check out our latest whitepaper for tips on how to reverse the trend. A year or two down the track, however, it can feel like your program has flat-lined and you find it hard to make continuous (and meaningful) improvements.
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From tips on how to maximize feedback opportunity and target improvement efforts, to ways that you can enhance your CX program with supplementary data, this resource covers it all. Done well, it will not only increase customer satisfaction and drive loyalty, but can also provide a real competitive advantage.
Advertiser: ZoomInfo
Download the guide for tips that can help you build a recruitment strategy that attracts both active and passive candidates for the best possible mix. However, it's not efficient or cost-effective to be in the active recruitment mode all the time. It's important to also invest in building a passive candidate pipeline.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Customer experience is at a tipping point. Despite increasing investment in tools and technologies, executives still struggle to demonstrate the impact to the bottom line – and perhaps more importantly, the value these bring to customers. But tools and technologies aren’t enough.
Advertiser: ZoomInfo
If you’re looking to perfect your cold calling techniques, download ZoomInfo’s latest eBook for a number of cold calling tips to help generate more leads to fuel your funnel. However, there is also strong evidence which points to the contrary - 78% of decision-makers have taken an appointment or attended an event as a result of a cold call.
Advertiser: Caras Training
10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn. Download the article to get your virtual training best practices!
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Implement these four tips to boost your two-way engagement. Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that.
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