5 Tips for Managing Customer Expectations


The post 5 Tips for Managing Customer Expectations appeared first on Comm100. Customer satisfaction is dependent upon knowing your customers’ needs and expectations.

To Tip or Not to Tip?

CX Journey

Image courtesy of Pixabay To tip or not to tip, that is the question. One of the interesting things I learned was that it's not necessary to tip; Australia has a non-tipping culture. How would a non-tipping culture fare against what I was used to?

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Trending Sources

The Customer Is Not Always Right: 5 Tips to Help You Say “No”


The post The Customer Is Not Always Right: 5 Tips to Help You Say “No” appeared first on Comm100 Blog. Customer Service Tips & Best Practices live chat best practices

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8 Efficiency Tips for Customer Service Agents

Provide Support

Below are my few tips on how you can bring yourself to a more efficient state of mind.(.). Articles Best Practice Tips and Tricks customer service efficiency customer support efficiency tips efficiency in customer serivce efficiency in customer support productivity in customer service

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5 Tips for Hiring a Great Customer Support Team

Customer support is the most important job in your company, so it pays to hire right

10 Tips to Manage Business Continuity During Crisis


Here are 10 useful tips to manage business continuity during a crisis and ensure IT resilience. Give them tips about how they can help prevent these IT crises from happening and protect the company from cyber-attacks.

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5 Tips to Train Your Customer Service Reps for More Confidence

Provide Support

5 Tips to Train Your Customer Service Reps for More Confidence. Exceptional customer service starts with confidence. It is one of the most important components of delivering great service to your customers and developing quality employees.

6 Tips to Improve Customer Service in Digital Age (Infographic)

Provide Support

In our new infographic I highlighted the most important aspects of excellent customer service in digital age and provided helpful tips and tricks for any business. (.). Infographics Tips and Tricks customer service in digital age

8 Tips To Improve Customer Engagement in 2016


We share a few tips below that can help boost your customer engagement and create a culture of loyal, happy customers. A recent study by Gallup shows that only 29% of customers are fully engaged. Think about what that means for your brand.

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The Tipping Point for Loyalty Is Exceeding Customer Needs


What do my customers want? This question is on the minds of most CEOs and managers who think about innovating and growing their companies. But sometimes this question makes us get ahead of ourselves.

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Customer Service Etiquette Tips: How to Keep Your Customers Happy (Infographic)

Provide Support

Best Practice Infographics customer service customer service etiquette customer service infographic service etiquette tips“Politeness goes far, yet costs nothing.” – Samuel Smiles. There might be a huge number of companies offering the same products or services.

Learn What This Person Did to Get a $20 Tip for a Cup of Espresso

Steve DiGioia

Yes you heard right…my waiter got a $20 tip for just getting a cup of coffee for a guest. or "how to adapt to your customer's needs"? This original article was written by Steve DiGioia. That’s pretty good, what secret trick did she do to make it happen?

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Six new customer service tips to share with your team


Each week, I send out a Customer Service Tip of the Week email to my subscribers. The idea is to reinforce good customer service skills by starting each week with a specific tip to focus on. Eventually, the tips cycle through and start over again.

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Bewildered? Latest updates on tipping.

Beyond Philosophy

I love Uber and one of the reasons is their seamless approach to payment, that included the tip, which meant I didn’t need to think about it? However, cash tipping is now coming to Uber. Of course, tipping raises all sorts of political and economic issues.

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Customer Service Tips. How to Close a Conversation

Provide Support

How to close a conversation tips. Articles Tips and Tricks customer service tipsKind words can be short and easy to speak, but their echoes are truly endless.” – Mother Theresa. The way you respond to your customers shows how you respect them and their business.

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5 Top Procurement Tips for Seeking an Outsourced Contact Center


Here are our top procurement tips for seeking an outsourced contact center. However, these procurement tips are just a small handful of ways in a sea of many to ensure you’re making the most informed, strategic decision.

8 Tips to Increase the Productivity of Your Customer Support Staff

Provide Support

8 Tips to increase customer support staff productivity. In this regard, we would like to share with you a few tips, which our company has been employing and from which we received very positive and encouraging results. What tips do you have to share with our readers?

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Customer Service Composure Tips: 5 Ways to Stay Calm Under Pressure

Who's Your Gladys?

The post Customer Service Composure Tips: 5 Ways to Stay Calm Under Pressure appeared first on Who's Your Gladys? Can you make yourself appear calm and composed, when you’re not? When you’re nervous, do your hands get sweaty or clammy?

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7 Top Tips to Create a Customer-Centric Culture 


Culture change underpins all other aspects of customer experience transformation – in this article, I am delighted to share with you my top 7 tips to achieve it based on my experiences both on the inside and outside of organisations in a multitude of industries all over the world.

7 Tips for Maintaining A Positive Attitude in Customer Service

Provide Support

7 Tips for Maintaining A Positive Attitude in Customer Service. Today, I would like to extend on it and offer a few stress relief tips that you can easily put into your customer service job routine immediately.(.).

7 Tips for More Effective Communication with Customers And Coworkers

Provide Support

7 Tips for More Effective Communication with Customers And Coworkers. Use these tips to improve the quality of your everyday communication with people at work, be they customers or colleagues, subordinates or superiors.

Customer Service Tips. The Secret of the Right Greeting

Provide Support

Customer Service Tips. In this blog post I would like to offer four customer service tips to greet your customers. Articles Instructions customer service tipsThe first impression comes after the first greeting. Your customers like to be liked and to feel they are important.

Your networking playbook: 4 tips from Customer Intelligence Summit attendees

Vision Critical

To help you get the most out of every networking opportunity, we asked past attendees who are members of Connected Wisdom, our Vision Critical customer community, to share their top networking tips for the Summit.

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6 Tips to Build Stronger Customer Trust with Live Chat Support

Provide Support

So if you are planning to add live chat to your site or are already using it and would like to make sure that it works for increasing customer trust and does not damage your company’s reputation, below are our 6 tips on what things you need to pay attention to.

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3 Free Sure-Fire Tips That Revive The Customer Experience

Steve DiGioia

Here’s 3 Free Sure-Fire Tips That Revive The Customer Experience. The post 3 Free Sure-Fire Tips That Revive The Customer Experience appeared first on Steve DiGioia and was written by Steve DiGioia.

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7 Tips to Improve the Customer Experience

CSM Magazine

Here are 7 tips to continuously improve your customer experience: 1. In my experience, customer experience is increasingly proving to be a key differentiator; and if your customer experience is subpar, so will your sales numbers.

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Keeping Customers Happy: 4 Tips to Improve Customer Service

Provide Support

Here are few tips you might just want to consider: (.). Articles customer service customer service tips happy customers improve customer serviceKeeping customers happy. What, truly, is happiness? Is it the central purpose of human life? A mere byproduct of luck?

5 Tips to Making a Great Sales Presentation in Live Chat

Provide Support

5 Tips to Making Great Sales Presentation in Live Chat. Below are my 5 tips on how to structure and polish your sales presentation offered in the environment of online chat. Asking questions, which was tip #4, helps to determine the clients’ needs.

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Team Management Tips for Amazing Customer Success Leadership


SaaS Tattler Issue 104: Team Management Tips for Amazing Customer Success Leadership. • New Manager Checklist: 6 Tips for Being a Good Leader. Here's a list of 6 quick tips to make sure you're doing things right.

5 Tips for Effective Leadership in Customer Service

Provide Support

5 Tips for Effective Leadership in Customer Service. Articles Tips and Tricks customer service leadership leadership in customer service

Serial CCO Tips for How/Why to Take a CCO Role, With Tish Whitcraft – CB20

Customer Bliss

Episode Overview. Tish Whitcraft is what we call a serial Chief Customer Officer, or CCO. She has held a version of this role in over four technology driven and internet companies, including Yahoo, MySpace, and OpenX. In our conversation, Tish walks us through her expanded version of the CCO Role.

Genius Tips to Improve Your Customer Survey

Martha Brooke

So read on to learn tips and tricks for better surveys, and keep in mind these two main themes: + Your entire survey approach, from who gets the survey to who analyzes it, must be carefully constructed, vetted, and executed to avoid biases and other flaws.

10 Survey Best Practices and Tips to Increase Response Rates (Part 1)


To help your brand increase survey response rates, and the accuracy of the responses, we’ve compiled a list of tips and best practices – here’s Part 1, tips 1 through 5: 1. Stay tuned for Part 2 of this post coming later this week where we run through tips six to 10! Best Practices CEM Voice of Customer Collection Survey Fatigue Survey Tips Surveying

Creating the ultimate fan experience in a $1.5 billion stadium: Tips from the Atlanta Falcons and Atlanta United FC

Vision Critical

Photo credit: Streeter Lecka / Getty Images. It’s shaping up to be a big year for the Atlanta Falcons. After beating the Green Bay Packers in the NFC championship, the team is set to face off with the New England Patriots in Super Bowl 51 in Houston on February 5. .

Customer service tips

Very Best Service

More customer service tips Having put together our top five customer service tips a little while ago, we though it would be worthwhile adding to the original list. Whilst we build a list, please do leave us a comment below to suggest some tips to be added to the list.

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Retail Selling Tips: How Shoppers Define Great Retail Experiences

ICC Decision Services

What kind of experience do customers have in your stores? Step into the British supermarket chain, Tesco’s, and you’ll notice how they innovate. A greeter welcomes you and invites you to shop. The shelves are low, and each has clear signage so you can see what’s in each aisle.

8 Workspace Safety Tips for Customer Support Agents

Provide Support

But here are some general tips that can help to create and promote a safer work environment of your customer service team. These tips include general security rules for keeping your data protected and your customer service team workspace organized and safe.

3 Quick Tips To Deliver An Unforgettable Customer Experience

Win the Customer

According to Google, it beats customer service in terms of average monthly search volume 380k+ to 200k. Why is experience nearly twice as popular – what’s the big deal anyway? How much cheaper is it for you to retain a customer than to acquire a new one?

5 Tips to Help Customers with Goal-Setting in 2017


Here are some tips that have helped me with goal-challenged customers: 1. With the start of the New Year, the goals of customers are on my mind and the minds of many customer success managers. It’s no wonder. Goals help customers achieve success.

[INFOGRAPHIC] 10 Tips For Customer Success Automation


Automation empowers Customer Success Managers to do what they’re good at, so here are 10 quick tips to get started with Customer Success automation Sure, Customer Success Managers can do pretty much anything - they’re the real superheroes of SaaS.