Are You Letting Your Business Become Stereotyped? – Tip #39

Steve DiGioia

Tip #39 appeared first on Steve DiGioia Customer Service Blog. – Tip #39 appeared first on Steve DiGioia Customer Service Blog. Tips on Thursday business stereotypeStereotype: a widely held but fixed and oversimplified image or idea of a particular type of person or thing.

Tips 227

What is Customer Service, Really? – Tip #40

Steve DiGioia

Tip #40 appeared first on Steve DiGioia Customer Service Blog. Customer Service Tips on Thursday Ritz Carlton What is customer service In today’s ever-competitive marketplace, businesses are always looking for the next big thing: What’s the latest fad/trend to follow or copy?

Tips 140
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Customer Health Dashboard Tips

Heart of the Customer

The post Customer Health Dashboard Tips appeared first on Heart of the Customer. Far too many companies with CX programs cannot show that they are making a difference to the business. This prevents them from being included in decision making and contributing to the health of their companies.

Tips 78

Promotions – Tip #7

Steve DiGioia

The post Promotions – Tip #7 appeared first on Steve DiGioia. Tips on Thursday advertizing marketing promote your business promotions

Tips 180

Cold Calling Tips and Tricks

In recent years, cold calling has become synonymous with rejection and failure. But the numbers aren't that clear; while less than 2% of today’s cold calls actually result in meetings, 78% of decision-makers have taken an appointment or attended an event as a result of a cold call. What’s the verdict?

CX Success Tips

SurveyGizmo

Check out our CX Success Tips — short videos featuring the best ideas in CX. Contact Marketing@Alchemer.com if you are a customer who would like to be featured in future CX Success Tips videos. The post CX Success Tips appeared first on Alchemer.

Tips 52

Holiday Support Tips

SurveyGizmo

We have compiled a list of the top 5 tips for maximizing our application’s unique features and avoiding unnecessary confusion and support time. We hope these tips help you get the most out of your Alchemer solution, and we are here to help you along the way! By Ras King.

Tips 75

Who Writes YOUR Words? – Tip #29

Steve DiGioia

Tip #29 appeared first on Steve DiGioia. Tips on Thursday Scripted words speak like a robot who writes your words Too many businesses continue to offer a workplace that leaves little room for the employee’s personality to shine through.

Tips 208

Customer Service Fact #1 – Tip #17

Steve DiGioia

The post Customer Service Fact #1 – Tip #17 appeared first on Steve DiGioia. Tips on Thursday "customer service statistics" bank of the customer Customer Service Fact #1 customer service plan customer service quotes

Tips 226

Is Your Pocket on Fire and Nobody Notices? – Tip #37

Steve DiGioia

Tip #37 appeared first on Steve DiGioia Customer Service Blog. Tips on Thursday cash to burn Is Your Pocket on Fire and Nobody Notices Why do some businesses lose sight of the big picture when it comes to their customers?

Tips 168

The Reciprocal Nature of ROI: Maximizing Value for the Customer

Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos

Despite increasing investment in new tools and technologies, executives still struggle to demonstrate their impact on the customer. Instead, we must focus on the ability of organizations to drive actionable change across the enterprise by transforming the design and delivery of experiences.

Your Customers Are Always Watching – Tip #5

Steve DiGioia

The post Your Customers Are Always Watching – Tip #5 appeared first on Steve DiGioia. Tips on Thursday negative body language Your Customers Are Always WatchingWhat do you do when you think no one is watching?

Tips 223

5 Tips for Being More Transparent with Your Customers

CX Accelerator

5 Tips To Improved Transparency. With the idea of finding the right balance between transparency and oversharing and building strong, authentic connections with your customers, here are five tried and true tips that will help. I can remember it well.

Tips 211

Resilience – Tip #12

Steve DiGioia

The post Resilience – Tip #12 appeared first on Steve DiGioia. Tips on Thursday changing your priorities coping with adversity ResilienceFor decades, stress was viewed as bad and damaging. Then we began to see the power of resilience as an accelerator in our lives.

Tips 138

3 tips for successful customer data management

NICE inContact

Customer data governance is important for ensuring data is useful, standardized, and safeguarded. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey.

Tips 215

A Proven Guide to Recruiting Passive Candidates

It's not efficient to be in active recruitment mode all the time. It's important to also invest in building a passive candidate pipeline. Download the guide to help you build a recruitment strategy that attracts both active and passive candidates.

You NEED To – Tip #13

Steve DiGioia

The post You NEED To – Tip #13 appeared first on Steve DiGioia. Tips on Thursday communication skills you need toRespect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is a sure way to lose a friend.

Tips 168

3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data

InMoment XI

We have three tips for you to apply to your own CX strategies: Tip #1: It’s Time to Rethink the Voice of Customer. Tip #2: Are Traditional Surveys Really Your Best Bet? Tip #3: Remember, CX Data Is for Proving ROI.

Three Tips for Sending the Perfect Email Survey Invitation

InMoment XI

Tip #1: Get the Survey Invitation to the Customer. Tip #2: Get the Customer to Notice and Open the Email Invitation. Tip #3: Get the Customer to Open the Survey. What do you want a customer experience (CX) survey invitation to do?

Survey 358

23 customer service tips to provide great experiences

GetFeedback

Top tips to provide better service that’ll benefit your business and your customers. Guides

Tips 286

12 Tips for Selling to the C-Suite

The question for sales pros is this: Are you ready for the challenge, and opportunity, of selling to the C-suite? The following 12 tips can help ensure that you and your team are.

This is the Best Kind of Smile – Tip #38

Steve DiGioia

The post This is the Best Kind of Smile – Tip #38 appeared first on Steve DiGioia Customer Service Blog. Tips on Thursday This is the Best Kind of SmileLadies and gentlemen don’t speak ill of their competition. That’s not how it was done years ago, and they refuse to do so today.

Tips 140

10 Top Tips for Avoiding Complaints and Managing Them

Helen Dewdney

The Complaining Cow’s Ten Top Tips for the Complained Against! Bonus tip! The post 10 Top tips for avoiding complaints and managing them first appeared on [link]. Search well and you can find lots of help in improving your customer service and experience, sales etc.

Tips 66

The Humble Manager – Tip #15

Steve DiGioia

The post The Humble Manager – Tip #15 appeared first on Steve DiGioia. Tips on Thursday a better way of doing things a collection of experiences manager values teamwork The Humble Manager

Tips 148

New Feature – Tips on Thursday

Steve DiGioia

As you may know, each Thursday morning I send out brief, easy-to-understand (and implement) tips to an exclusive group , my newsletter subscribers. These tips also focus on management, leadership, and personal development topics – again, all brief and easy to implement.

Tips 133

Linking & Networking for a Better Agent Experience

Speaker: Jeremy Watkin, Director of Customer Experience at FCR

Tune in for some practical tips for improving agent engagement, reducing attrition, and improving your overall customer experience. If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon.

5 Tips to Improve Your Data Quality

QuestionPro Audience

Audience Mobile Uncategorized data quality Market Research Tips online survey writing tips tips to design surveyEvery good idea should be supported by extensive research. Businesses can’t afford to go to market with a new product that hasn’t been properly researched. If you’re unconvinced, let us remind you of “new Coke”, which was launched in 1985 after Coca-Cola lost market share to their rival, Pepsi.

Tips 203

Landscaper Customer Service – Tip #23

Steve DiGioia

The post Landscaper Customer Service – Tip #23 appeared first on Steve DiGioia. Tips on Thursday landscaper customer service working as a teamEach Monday, the landscaping company comes to cut my lawn. They come with 3 men.

Tips 135

Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

Tip #1: Rethink the Digital Customer Journey. Tip #2: Invest in Customer Care. Tip #3: Upgrade Your Technology. Tip #4: Collect All Pieces of Data Possible: Explicit + Implicit + Operational. E-commerce is one of the fastest growing industries of this decade.

Data 342

10 Tips for Improving Enterprise Customer Experience

SmartKarrot

Tips for Improving Enterprise Customer Experience. Here are ten tips for improving enterprise customer experience: 1. The above tips are not an exhaustive list of things you can do to enhance your enterprise customer experience.

Tips 52

Virtual + Engaging: How to Bring Classroom Training Online (with Infographic)

10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.

Email Campaign Delivery Tips

SurveyGizmo

This Tips & Tricks post covers the important things to remember when building your email campaign and highlights the tools that are available in our application to ensure your email gets to its destination. The post Email Campaign Delivery Tips appeared first on SurveyGizmo.

Tips 83

What Do You Do With Deadwood Employees? – Tip #11

Steve DiGioia

Tip #11 appeared first on Steve DiGioia. Tips on Thursday deadwood employees how to deal with deadwood employees problem employee terminate a bad employee weak managementGreat employees are the heart and soul of any business, especially a successful one.

Tips 227

What Do You Do To Get Ahead? – Tip #20

Steve DiGioia

Tip #20 appeared first on Steve DiGioia. Personal Development Tips on Thursday be laser-focused how to succeed in your career What Do You Do To Get AheadIs your glass half-full or half-empty? Are you a positive influence or one of negativity?

Tips 218

Expert Tips to Effectively Generate and Utilize Actionable Customer Insights

Alida

In 2020, every person generated 1.7 megabytes per second. And a lot of that data could be used by businesses to create better products and provide a better overall customer experience for their audience

Good, Better, Best: Three Ways to Calculate the ROI of CX Initiatives

Speaker: John Joba and David Robbins

Customer Experience is at a tipping point. Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole.

What’s Valuable To Your Customer? – Tip #14

Steve DiGioia

Tip #14 appeared first on Steve DiGioia. Tips on Thursday customer value What’s Valuable to Your Customer? Remember that Seinfeld episode when George was charged a fee for not calling to cancel his doctor’s appointment? The reason: the doctor’s time is important and has “value”.

Tips 222