#GetCloser … With Sales and Service CTI at Dreamforce
AUGUST 30, 2016
It’s an issue that impacts both sales and service professionals; how do you create stronger relationships with customers without appearing invasive, desperate, or just plain creepy. Using Salesforce CTI to connect customer data to the sales and service experience.
Inspiring a Sales and Service Culture
APRIL 6, 2017
Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences.
The Surprising Secret to Sales Growth
APRIL 18, 2017
Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. Make sure your customers stay with you, don’t move on and increase your sales.
Sales or Customer Success?
APRIL 12, 2016
SaaS Tattler Issue 81 - Sales or Customer Success? In this article, Karrie discusses the how aligning your Sales, Marketing, and Customer Success Team is the winning trio for Customer Success. " • Driving Alignment between Sales, Marketing, and Customer Success.
Which sales and service KPIs should we measure in the golden age of the customer?
JANUARY 5, 2016
The post Which sales and service KPIs should we measure in the golden age of the customer? Cloud Computing Customer Service Sales & MarketingMetrics, metrics, metrics! Businesses today firmly believe that you can’t manage what you can’t measure.
Here’s Why Sales Always Fights With Operations
NOVEMBER 12, 2015
When I previously posted this article on one of the hospitality websites last year I got a lot of grief from those in the “sales” side of the business. Management sales always fights with operations sales versus operations the daily batle
How to Succeed in Sales
JANUARY 28, 2016
Well, not in sales. I have a few theories about why this happens but before I get into that, let me tell you a little bit about my own experience with sales. Me and sales. After this experience I thought that my path with sales won’t cross anytime in the future. Sales
Sales Effectiveness: What Does It Take To Make A Sale?
FEBRUARY 29, 2016
Does sales effectiveness require process – following a particular process in a particular manner? Does sales effectiveness necessitate using the right technology/tools – say like a CRM system? Does sales effectiveness require a deep insight into the customer’s industry / business? Does sales effectiveness require great negotiating skills. Last week I presented a sales … Continue reading "Sales Effectiveness: What Does It Take To Make A Sale?".
Sales skills every salesperson should master
OCTOBER 5, 2015
You probably caught yourself thinking that star sales performers were born to do it. Because the best ones in sale have practiced their skills for years until they mastered them. Both attitudes are easily reflected in the sales scores. It’s a long–term sales strategy.
Want to Close More Sales? Segment Your Sales Funnel Stages
NOVEMBER 11, 2015
We’re all familiar with the basic sales funnel – marketing passes leads on to sales, sales accepts them, converts leads to opportunities and then (hopefully!) The opportunities stage is critical to the success or failure of a deal, but it’s often overlooked by sales teams.
Coaching for Better Sales Performance
OCTOBER 13, 2016
Sales managers often dedicate a tremendous amount of time to tracking sales performance data and motivating their team. But these activities may not be as valuable as sales managers think they are Of course, there’s nothing wrong with keeping score and providing encouragement.
Changing the CX Auto Sales Environment
JANUARY 5, 2017
But most everyone’s thinking is still limited to the confines of the traditional showroom sales model. I love reading research about the future of auto retail.
Hyper-connected workplaces: how wearable devices could transform sales and service
OCTOBER 29, 2015
When it comes to sales and service, Salesforce got the ball rolling when it launched the industry’s first initiative, Salesforce Wear, a marketplace for wearable apps built on the Salesforce platform. Wearable technology for sales. So, why do sales people need this technology?
Bridging the Service and Sales Divide
JUNE 2, 2015
Service has become a critical source of revenue, but at many companies there is still a big disconnect between the service organization and the sales infrastructure that could be impeding revenue growth and leaving customer needs unaddressed.
5 Sales Incentives Tactics to Increase Sales Productivity
AUGUST 31, 2016
What’s the best sales incentive structure to use? What is it that makes sales incentive projects successful, beyond calculating compensation numbers and ensuring payment accuracy? It’s a difficult question to answer. Mark Roberg, HubSpot Chief Revenue Officer (“The Right Way to Use Compensation”), correctly mentions that “the ideal plan is contextual — tailored to both the type of business and the [company’s] stage of growth
Why Community Is Your Most Valuable After-Sales Service Asset
JANUARY 26, 2017
Do you have a plan for after-sales service? In many companies after sales and onboarding are set, users fall to customer support. The answer is harnessing the power of your customer community for after-sales service. How can you benefit from an after-sales service community?
5 Tips to Making a Great Sales Presentation in Live Chat
SEPTEMBER 14, 2015
5 Tips to Making Great Sales Presentation in Live Chat. If you are offering live chat support on your website, you probably know that sometimes your support agents have to answer sales questions. You may even have a separate sales department if you are a larger business.
How to Balance Intuition in Customer Experience Management and Sales
JULY 27, 2016
Sales offers a good example of the power of perspectives. For companies with complex sales processes and big-ticket contracts, every interaction between a sales rep and a prospect can add up to—or negatively impact—the final outcome.
How Are You Helping Your Customers Self-Confirm the Sale?
FEBRUARY 22, 2017
Just imagine if you were the Director of Sales for a private jet company. Jordan Zabel deals with high-end customers who expect high-end customer service because he is the Director of Sales for Jet Linx , a private jet company that offers their services to corporate and private members.
Optimizing Sales Compensation using Big Data
DECEMBER 8, 2016
Sales compensation is a world swamped with data. ICM applications must accommodate a wide variety of data from upstream systems, facilitate processing, and deliver results through multiple channels and formats in order to support activities such as territory management, quota setting, modeling, forecasting, commission calculation, and on-demand reporting and analysis
Using Call Center Teams & Data to Support Outbound Sales
FEBRUARY 1, 2016
But making the business case for using a call center partner to support your inside sales team can be tough. The post Using Call Center Teams & Data to Support Outbound Sales appeared first on.
The Seacret to Sales Success
SEPTEMBER 21, 2016
I had just left the Apple Store at Park Meadows Shopping Center in Lone Tree, Colorado when I approached a cluster of kiosks teeming with predatory salespeople sizing me up for their next sale. “I’m And she knew then that she had made a sale. Earlier this month, I met Adele.
7 Ways Customer Service Can Support Sales
MAY 26, 2015
If your brand focuses on consistent and authentic customer service and engagement both before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. Here are seven ways customer service helps support sales: .
Why Your Sales Reps Have To Get Better at Cold Calling - Frank Reactions
JULY 19, 2016
Crazy though it sounds, sales reps are still doing these things all the time. Your sales reps represent you to prospective customers. Your sales reps represent you to prospects. 10 Tips For Sales Teams. Involve the sales team in your customer journey mapping process.
Harvey Specter Quotes to Help You Win Sales
MAY 4, 2016
In today’s post I want to share some tips for winning pitches in sales with you that I picked up from Harvey. They are so good you can use them in business and life, but today I’ll write strictly about sales. Maybe that’s why my career in sales didn’t work out. Sales
Customer Service Is The New Sales
Win the Customer
DECEMBER 2, 2014
Part of your “sales process” needs to be following up with your existing customers and communicating with them and listening to them regularly to make sure they are satisfied with your product or service.
Sales Quotes to Help You Keep a Positive Attitude
JANUARY 7, 2016
It’s the same with sales. Only a small percentage of sales happens during the first contact with a customer. Here are a few quotes that will help you keep the positive attitude during a sales process and make a sale in a creative way. In sales, in support, in life.
Cyber Monday Sale -50% Off!
NOVEMBER 30, 2015
The Sale You’ve Been Waiting For Starts Now![CYBER Myra Golden Sales Event Uncategorized Black Friday Customer Service Training Cyber Monday Sale Myra Golden 50% Off Sale Online Customer Servie Training Course 50% OffCYBER WEEK]. Get your Training Resources for 2016 Now!
Talking Trash: How Damaged Goods Kill Sales
MAY 9, 2016
Find out more on how you can improve your Customer Experience and ultimately your sales in our latest ebook Unlocking The Hidden Customer Experience. Distressed jeans may be fashionable, but it’s much harder to sell a product that appears damaged.
10 Success Factors for Sales Performance Management
JANUARY 28, 2016
Sales Performance Management (SPM) solutions have proven extremely valuable. A solid solution will reduce payment errors, cut processing times and significantly improve the efficiency of your sales operations
Want More Sales? Give All Your Money Away!
DECEMBER 19, 2016
This year, outdoor clothing retailer Patagonia announced that it would give 100 percent of its Black Friday retail and online sales to grassroots environmental organizations. Sales soared in 2012. The post Want More Sales?
How to use your CRM to improve phone sales and service
JANUARY 20, 2016
But, did you know that by using a CTI adapter to integrate inbound and outbound phone calls with your CRM , you can extend your investment, while driving dramatic improvements in sales and service productivity. Cloud Computing Call Centre Technology Customer Service Sales & Marketing
The Hidden Costs of a Quick Sale
JANUARY 6, 2016
Now that we have Black Friday, Cyber Monday, Boxing Day and New Years behind us, let’s take a moment to see how those sales might have impacted customer experience
4 Ways Sales Psychology Influences Customer Behavior
Win the Customer
JULY 13, 2016
These retailers’ move away from muzak reflects an awareness of the impact subtle psychological elements of store atmosphere can have on sales. Here are a few ways sales psychology can influence buyer behavior. percent more sales than fast-tempo music.
The Customer Success Manager: The Essential Link Between Sales and Support
JANUARY 21, 2016
A lot has been written about the sales journey and the role a good support team has in keeping customers happy. The customer success manager role bridges the gap between sales and support and, in SaaS organizations especially, they are almost indispensable.
7 Steps for Mastering the Sales Process
MAY 16, 2016
Sometimes when people think about sales, they imagine it’s like in Wolf of Wall Street. An aggressive person who will do whatever it takes to get a sale. You don’t have to be like a Wolf to make sales. Here are 7 steps for mastering the sales process. Sales online sales
When Dinosaurs Walked the Earth (Sales Tactics That Should Be Extinct)
OCTOBER 28, 2015
Sadly, in some remote parts of the world the velociraptor still lives…or, in other words, sales practices that should have gone the way of the dinosaurs are still kicking.