QuestionPro Audience

MARCH 16, 2018

As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t. Data analytics has opened a number of new avenues that the entertainment industry can use to analyze past data, make creative marketing decisions, and predict the turnout for upcoming movie releases.

Entertainment 214

Entertainment Industry Data Advertising 214

Brandwatch CX

JANUARY 14, 2022

Marketing

Entertainment 86

Entertainment Industry Trends Marketing 86

GlowTouch

JULY 12, 2021

Adding to the experience is the latest in-car entertainment, with trends that leave the eight-track, cassette, and CD eras in the dust. That means hundreds of miles with plenty of windshield time and a need to keep drivers and passengers alike entertained.

Entertainment 52

Entertainment Technology Trends Travel 52

Brandwatch CX

MARCH 30, 2021

Entertainment 98

Entertainment Industry Trends 98

NetBase

MARCH 23, 2020

The Entertainment Industry has been hard hit by COVID-19, but is there a way to bring about innovative solutions during this crisis? The post Entertainment Hit Hard by Coronavirus & Considering Innovative Solutions appeared first on NetBase.

Entertainment 62

Entertainment Innovation Banking Consumers 62

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. And one industry that’s at the forefront of this “eat or be eaten” rush forward that all brands face – a sector that’s forced to reinvent itself more than most, is the media and entertainment industry.

Entertainment 44

Entertainment Social Media Report Industry 44

Alida

AUGUST 17, 2021

Brand Experience Media & EntertainmentFor BDG, impactful relationships with Alida is the key to their survey success.

Survey 207

Survey Entertainment Brands 207

NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. And one industry that’s at the forefront of this “eat or be eaten” rush forward that all brands face – a sector that’s forced to reinvent itself more than most, is the media and entertainment industry.

Entertainment 40

Entertainment Social Media Report Industry 40

Alida

AUGUST 24, 2021

Customer Experience Media & EntertainmentThere’s no doubt about it: The pandemic turned media streaming from a rising star to a consumer staple.

Voice of Customer 207

Voice of Customer Entertainment Consumers Customers 207

Brandwatch CX

NOVEMBER 15, 2019

Consumer Trends 2020 Uncategorized

Entertainment 57

Entertainment Consumers Trends Industry 57

Alida

JUNE 3, 2021

They help build their readers' confidence by providing them a pulse on the latest trends in fashion, grooming, entertainment, travel, culture, automotive, and more. Customer Experience Brand Experience Media & Entertainment(Part 1 of 4).

Automotive 191

Automotive Fashion Entertainment Travel 191

Optimove

OCTOBER 6, 2020

“Optimove’s multichannel orchestration and testing capabilities allowed Fortuna Entertainment Group to implement the data-centric marketing plan devised by the Optimove Strategic Services team and reap “impressive results.” ” The post Optimove mitigates COVID-19 impact on Fortuna Entertainment’s sports bettors appeared first on Optimove.

Entertainment 40

Entertainment Sports Groups Data 40

Alida

NOVEMBER 29, 2021

Customer Experience Product Experience Brand Experience Media & EntertainmentNow that you’ve been gathering valuable customer insights with your insight community and your CX strategy is yielding impactful results, you might be wondering how to take this program to the next level.

Customer Insights 206

Customer Insights Entertainment How To Examples 206

CX Ahead

FEBRUARY 11, 2019

The post Engagement lessons from Orlando, the world’s entertainment capital appeared first on CX Ahead. Besides from being a CX Speaker, I also publish articles such as this one on the CX Network, a leading platform for senior CX and Marketing leaders. Back in 2016, I wrote an article sharing that the biggest misconception around customer experience back then was that marketing would fully own the customer journey design. This […].

Entertainment 40

Entertainment Customer Journeys Marketing Case Study 40

Alida

NOVEMBER 23, 2021

Customer Experience Product Experience Brand Experience Media & EntertainmentNowadays, more and more people are capturing and sharing their everyday lives through a combination of pictures, short videos, and even full-length vlogs (video blogs).

Video 207

Video Entertainment How To Consumers 207

Gravy Analytics

APRIL 15, 2019

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers

Entertainment 56

Entertainment Travel Advertising Customer Journeys 56

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. Gamification has proven to be an effective strategy, which is why innovative companies have started to apply this not just for their customer service agents, but for their customers as well.

Entertainment 40

Entertainment Call Center Innovation Loyalty 40

CSM Magazine

MAY 23, 2022

The film and entertainment industry is on the cusp of a major transformation, thanks to the inception of the metaverse. The metaverse is going to change the way we experience the film and entertainment industry forever.

Entertainment 52

Entertainment Infographics Industry Loyalty 52

Alida

APRIL 20, 2021

Customer Experience Media & EntertainmentNew competitors popping up, alongside industry titans expanding into new markets, make the competition for share of wallet more crowded than ever.

Entertainment 130

Entertainment Marketing Industry Company 130

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

Entertainment 40

Entertainment Customer Experience Hospitality Guest Experience 40

Brandwatch CX

MAY 27, 2020

Covid-19 Media & Entertainment Sector

Entertainment 63

Entertainment 63

Alida

APRIL 26, 2021

Product Experience Media & Entertainment Tech Industry User ExperiencePodPlays® is a family-friendly audio drama podcast with a mission to discover Nashville’s next country hits.

Industry 130

Industry Feedback Entertainment User Experience 130

Alida

APRIL 8, 2021

Customer Experience Media & EntertainmentGroup Nine Media is a leading digital media company with many highly visible, category-leading brands in its portfolio, which include Thrillist , The Dodo , NowThis , POPSUGAR , and Seeker.

Groups 130

Groups Entertainment Video Consumers 130

Alida

APRIL 1, 2021

Media & EntertainmentThe streaming media market is, at times, a tale of contrasts. On one hand, the market is booming: According to MarketsandResearch, the global streaming media market is on pace to expand at a 23.2% compound annual growth rate (CAGR) between 2021 and 2025.

Entertainment 130

Entertainment Marketing Study How To 130

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” Gen Z has never known a time devoid of online access and they depend on it for entertainment over information.

Entertainment 40

Entertainment Social Media Study Customer Experience 40

Brandwatch CX

MAY 21, 2020

Covid-19 Media & Entertainment Sector

Entertainment 52

Entertainment 52

AWS Machine Learning Blog

JANUARY 6, 2023

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention.

Entertainment 80

Entertainment Video How To Resources 80

Alida

OCTOBER 18, 2016

Business Strategy Customer Experience Employee Engagement Innovation Marketing Research consumer goods finance healthcare media and entertainment retail technologyGeneration Z, the cohort born between 1996 and 2010, is ready for the spotlight. Finally escaping the shadows of the generations before them, many Gen Zers are now entering the workforce. As a result, their spending power, currently valued at $44 billion , is growing every day.

Report 219

Report Entertainment Travel Fashion 219

Alida

JULY 19, 2016

Business Strategy Customer Experience Employee Engagement Innovation Marketing Research CPG finance FMCG health care Media & Entertainment retail technology travel and tourismIt’s impossible to overstate the urgency for businesses to understand Millennials, the generation born between 1980 and 1995. In the U.S. alone, Millennials number 80 million, and control over $600 billion in annual spending. Also known as Gen Y, this cohort already has enormous impact on society and the economy.

Tourism 157

Tourism Report Industry Entertainment 157

Chadwick Martin Bailey

JANUARY 14, 2020

Most articles looking back at the 2010’s mentioned the massive evolution in how we consume entertainment and the onset of the streaming wars. Arguably that’s good if the goal is to entertain the masses, but it limits the ability to enhance subscribers’ identities.

Entertainment 85

Entertainment Brands Connections Study 85

Alida

AUGUST 1, 2017

Marcus Lofthouse, senior director of user experience at Audible, a seller and producer of spoken audio entertainment and programming, shared his insights from a subscription service perspective. “On Customer Experience technology media and entertainment customer experience CX and the CityEighty degrees and a nice breeze – check. Evening rooftop in New York City and specialty cocktails – check.

Entertainment 116

Entertainment Advertising User Experience Consumers 116

Chadwick Martin Bailey

DECEMBER 4, 2020

It announced a strategic reorganization of its media and entertainment business, including the addition of a distribution team, with the goal of amplifying its success in the space. Why specifically Disney+ when there are so many offerings under its media and entertainment umbrella?

Entertainment 52

Entertainment Conference Financial Consumers 52

Alida

DECEMBER 19, 2017

Research Marketing Business Strategy Innovation Customer Experience media and entertainmentLynda Clarizio has seen the world of advertising evolve from several vantage points thanks to a varied career that goes back to the early days of the commercial Internet. Now president of U.S. media at Nielsen, her overriding advice to attendees at the closing keynote of the 2017 Customer Intelligence Summit ’s first day: Take risks, embrace challenges, and be yourself.

Advertising 100

Advertising Entertainment Industry Measurement 100

Chadwick Martin Bailey

OCTOBER 4, 2019

But it’s especially true for brands in the entertainment space, like Mattel. marketing strategy brand health and positioning digital media and entertainment research growth and innovation Identity emotion BrandFx consumer psychologyDid I ever tell you about my dissertation…? Wait, don’t go! I promise it’s interesting. It was 2002. My advisor and I had been studying gender stereotypes, which we found were still depressingly pervasive.

Entertainment 67

Entertainment Fashion Study Analysis 67

Chadwick Martin Bailey

DECEMBER 3, 2020

marketing strategy digital media and entertainment research Market research Identity Gaming Social Benefits COVID-19Ask any CMBer what they love about CMB and there’s a good chance they’ll say it’s the people.

Entertainment 52

Entertainment Connections Video Groups 52

Chadwick Martin Bailey

DECEMBER 16, 2019

research, CMB interviewed thousands of gamers regarding more than 30 media, entertainment and gaming brands on this very topic. Chadwick Martin Bailey consumer insights Consumer Pulse digital media and entertainment research Market research Identity emotion technology Gaming

Entertainment 52

Entertainment Brands Video Report 52

Gravy Analytics

JUNE 10, 2019

Blog Industry Solutions Insights Travel & Entertainment Avengers Endgame Foot Traffic gravy daas Location Intelligence Movie GoersAvengers: Endgame opened on April 24, 2019 to rave reviews and record-setting ticket sales. Its $1.2B opening weekend was the largest in movie history – both domestic and worldwide. Gravy data engineer Paul E. decided to look at foot traffic at movie theaters across the U.S. to see what exactly the impact was of Avengers: Endgame on theater visits.

Entertainment 53

Entertainment Sales Data Travel 53

Chadwick Martin Bailey

JANUARY 14, 2020

Most articles looking back at the 2010’s mentioned the massive evolution in how we consume entertainment and the onset of the streaming wars. Arguably that’s good if the goal is to entertain the masses, but it limits the ability to enhance subscribers’ identities.

Entertainment 52

Entertainment Brands Connections Study 52

Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Entertainment 130

Entertainment Innovation Software Industry 130

Forrester's Customer Insights

MAY 28, 2019

Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me. I am glad this deal will now […].

Customer Insights 42

Customer Insights omnichannel Ecommerce Wireless 42