NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology. What the Consumers in the Wild Want.

Entertainment 40

Entertainment Social Media Industry Report 40

Alida

JUNE 3, 2021

They help build their readers' confidence by providing them a pulse on the latest trends in fashion, grooming, entertainment, travel, culture, automotive, and more. SWAGGER Magazine is North America's leading, digital-first, modern men's luxury lifestyle magazine.

Automotive 221

Automotive Entertainment Fashion Travel 221

InMoment XI

MAY 24, 2022

Spectacular Entertainment. More than 200 of the top CX professionals in Australia attend the XI Forum each year. Take the opportunity to meet like minded people and form new, long lasting industry relationships. .

Customer Experience 493

Customer Experience Customer Journeys Case Study Entertainment 493

CX Ahead

FEBRUARY 11, 2019

The post Engagement lessons from Orlando, the world’s entertainment capital appeared first on CX Ahead. Back in 2016, I wrote an article sharing that the biggest misconception around customer experience back then was that marketing would fully own the customer journey design. This […].

Entertainment 40

Entertainment Engagement Customer Journeys Customer Experience 40

Brandwatch CX

JANUARY 14, 2022

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Entertainment 102

Entertainment Trends Industry Marketing 102

Blake Morgan

MAY 29, 2023

A handful of channels for in-flight entertainment is acceptable, but Emirates goes above and beyond with more than 5,000 entertainment channels for ultimate personalization. It’s no wonder Emirates has been named the airline with the best in-flight entertainment for the past 15 years.

Customer Experience 59

Customer Experience Airlines Strategy Customers 59

Brandwatch CX

MARCH 30, 2021

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Entertainment 122

Entertainment Trends Industry 122

Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Software Industry 130

SAP Customer Experience

APRIL 18, 2023

While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies.

Customer Relationship Management 78

Customer Relationship Management Customers Customer Engagement Customer relationships 78

Storyminers

OCTOBER 12, 2020

They agree to disagree and even draw up organisational “Sucking up” charts in this hour of friendly banter. – Have we piqued your curiosity yet? Trust us – you don’t want to miss this entertainingly hilarious session featuring: Mike Wittenstein – CEO – Storyminers – USA.

Entertainment 245

Entertainment Government Groups Management 245

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more.

Customer Experience 493

Customer Experience Trends Measurement Customers 493

Steve DiGioia

MAY 2, 2022

The fans need to be entertained and the wrestler won’t let them down. They are here to not just satisfy but to exceed their fan’s need for entertainment. You’ll be entertained and your service mindset will be recharged. Posters are waving and cameras are ready. RELATED POST: Why Mom Was Right About Anticipatory Service.

Customer Service 315

Customer Service Customers Entertainment Social Media 315

Doing CX Right

APRIL 22, 2023

Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers. The post 5 Essential Elements of Creating Loyal Advocates and Raving Fans appeared first on Doing CX Right.

Customer Centricity 59

Customer Centricity Entertainment Brands Customers 59

CSM Magazine

DECEMBER 5, 2017

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” For them, there is no “online” or “internet.”

Social Media 40

Social Media Entertainment Customer Experience Survey 40

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.

Entertainment 108

Entertainment Data Customer Experience Customer Engagement 108

InMoment XI

APRIL 6, 2017

Caesars Entertainment VP Total Service Terry Byrnes and. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees. View Article.

Culture 200

Culture Sales Customer Experience Entertainment 200

Horizon CX

APRIL 3, 2023

Do entertain customers on hold. Depending on your customer base, this can mean playing appropriate music or playing entertaining recorded messages. Customers on hold already know why they’re waiting; there’s no need to remind them. Instead, thank them for waiting and remind them that their time and business are valued!

Contact Center 130

Contact Center Customer Experience Call Center Customer Service 130

Gravy Analytics

APRIL 15, 2019

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers…

Entertainment 64

Entertainment Travel Customer Journeys Company 64

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. Maru’s Entertainment and Technology team will continue to frequently track the direction of the industry in the U.S.

Marketing 74

Marketing Entertainment Sports Video 74

AWS Machine Learning

JANUARY 6, 2023

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In this post, we illustrate how to handle OOC by utilizing the power of the IMDb dataset (the premier source of global entertainment metadata) and knowledge graphs.

Entertainment 99

Entertainment Customer Experience Data Customers 99

Brandwatch CX

NOVEMBER 15, 2019

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Entertainment 65

Entertainment Consumers Trends Industry 65

QuestionPro Audience

JANUARY 3, 2017

In order to best accommodate travelers, airlines offer several additional services where travelers can upgrade their seats, access airline exclusive lounges, and purchase in-flight food and entertainment. In-flight entertainment is another service commonly offered by airlines that could be expanded to increase customer loyalty.

Airlines 150

Airlines Loyalty Brands Loyalty Programs 150

Maru Group

AUGUST 31, 2022

By Maru Entertainment & Technology | August 31, 2022. Maru’s Entertainment and Technology team found that one in four adults were somewhat (11%) or very (14%) likely to place a bet on at least one game in the opening week. Clearly, sports betting is already a key consideration for entertainment spending among young consumers.

Sports 71

Sports Entertainment Advertising Consumers 71

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years.

Consumers 68

Consumers Entertainment Technology Groups 68

Maru Group

DECEMBER 14, 2022

By Maru Entertainment & Technology | December 2022. The Entertainment and Technology team at Maru recently ran some consumer questions to assess how the public perceives crypto, with the results shared below. The Crypto Winter has become the Crypto Crisis.

Entertainment 77

Entertainment Financial Technology Government 77

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Examples 78

Examples Customer Experience Entertainment Touchpoint 78

Maru Group

AUGUST 18, 2022

By Maru Entertainment & Technology | August 18, 2022. One area of entertainment which will be particularly nervous about this possibility is subscription video. The possibility that the U.S. will soon be in a recession keeps growing. The industry is unrecognizable from the Great Recession of 2007-09. Who’s at risk of being cut?

Video 78

Video Entertainment Advertising Measurement 78

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

Guest Experience 40

Guest Experience Entertainment Brands Hospitality 40

dscout People Nerds

JULY 13, 2022

Hear her insights on engaging entertainment. UX video game expert Veronica Zammitto has brought her expertise to Electronic Arts for almost a decade.

Video 59

Video Entertainment Engagement 59

AWS Machine Learning

DECEMBER 20, 2022

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. He specializes in building Machine Learning pipelines that involve concepts such as Natural Language Processing and Computer Vision.

Training 117

Training Entertainment Data Customer Experience 117

QuestionPro Audience

DECEMBER 8, 2017

Sexual harassment and assault in the entertainment industry has always been Hollywood’s worst kept secret, but with women speaking out now, and providing indisputable evidence, it can no longer be swept under the rug.

Advertising 199

Advertising Entertainment Industry Report 199

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement.

Customer Experience 41

Customer Experience Entertainment Customers Call Center 41

Forrester's Customer Insights

MAY 30, 2023

Breakups are the impetus for some of the world’s most engaging and powerful art, media, and entertainment. Any Taylor Swift fan will back us up on that. When famed TikTok creators and couple Chris Olsen and Ian Paget announced their breakup last year, fans from all over the internet were quick to express their grief. […]

Entertainment 26

Entertainment Strategy Sales Engagement 26

QuestionPro Audience

OCTOBER 24, 2018

The average consumer plans to spend 5% more than they did in 2017, an average of $1,250 each, on travel, gifts and entertainment this holiday season. Traditional store retailers are finding ways to drive traffic to stores with better values, in-store only promotions and more entertaining shopping experiences.

Retail 170

Retail Consumers Entertainment Ecommerce 170

dscout People Nerds

AUGUST 29, 2016

A People Nerds interview with Susan Kresnicka.

Entertainment 45

Entertainment Culture 45

Joe Rawlinson

JULY 5, 2020

Employee Appreciate/Client Entertainment Dinners. Client entertainment can be a blast for those responsible for wining and dining the clients. There are going to be those on the staff that are better than others at entertaining. Find these types of envelopes here to make sure your gesture is noticed.

Customers 107

Customers Tips Strategy Customer Retention 107

Maru Group

JANUARY 30, 2023

By Maru Entertainment & Technology | January 2023 Web3 was one of the industry’s buzziest terms at the start of 2022. The Maru Entertainment & Technology practice undertook a deep diving thought leadership study in November 2022 to ascertain the current opinions of Web3 among the U.S.

Entertainment 76

Entertainment Social Media Technology Analysis 76