How the Entertainment Industry is Using Data Collection

QuestionPro Audience

As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t.

Gen Z Rely on the Internet Primarily for Social Media and Entertainment

CSM Magazine

Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.”

Generation Z statistics: New report on the values, attitudes and behaviors of the post-Millennials

Vision Critical

Business Strategy Customer Experience Employee Engagement Innovation Marketing Research consumer goods finance healthcare media and entertainment retail technologyGeneration Z, the cohort born between 1996 and 2010, is ready for the spotlight.

Report 285

How Elizabeth Arden, Bustle, Refinery29 and Audible think about CX

Vision Critical

Marcus Lofthouse, senior director of user experience at Audible, a seller and producer of spoken audio entertainment and programming, shared his insights from a subscription service perspective. “On Customer Experience technology media and entertainment customer experience CX and the City

The ultimate report on Millennial customers: Gen Y attitudes and their impact on tech, finance, media and other major industries

Vision Critical

Business Strategy Customer Experience Employee Engagement Innovation Marketing Research CPG finance FMCG health care Media & Entertainment retail technology travel and tourism

For Telecoms, These Three Automation Benefits Mean a Better Customer Experience

Teletech

Customer Experience TIME (Telecommunications, Internet, Media, Entertainment) customerexperience telecomDespite its nostalgic undertones, the term "traditional" used to describe technology now substitutes as code for old and expensive. Rather, the transition to digital brings with it the promise of increasing customer loyalty, and for telecoms, digital adoption could be the industry's saving grace. There’s more… To read the rest of this blog posting click here.

Technology for 21st-Century, Experience-Driven Sports Fan Engagement

Avaya

Customer Engagement Avaya Avaya Sports and Entertainment fan engagementSensors in their jerseys, shoes, and helmets. Sensors in the turf, the goal box, race car, and golf club.

As Avaya Stadium Turns Three, Avaya Kicks Up its Fantastic Fan Experience

Avaya

Customer Engagement Avaya Sports and EntertainmentI’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things).

Facebook Audience Optimization Capabilities: What Does it Me To You?

Natalie Petouhof

Most interests are sorted into broad categories like Lifestyle and Culture, People, or News and Entertainment. Crossing the Chasm Digital Disruption Dr. Natalie's Blog Facebook @constellationrg @drnatalie 839 million interested in love broad categories like Lifestyle and Culture Categories Constellation Research Donald Trump Facebook Ads tags Facebook Audience Optimization Capabilities natalie petouhoff or News and Entertainment people Preferred Audiences The Verge

Inspiring a Sales and Service Culture

MaritzCX

Caesars Entertainment VP Total Service Terry Byrnes and. Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences.

Sales 260

Inspiring a Sales and Service Culture

MaritzCX

Caesars Entertainment VP Total Service Terry Byrnes and. Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences.

Sales 227

5 CX Strategy Killers You Need to Get Over

360Connext

It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives.

Service Untitled» Blog Archive » Quirky customer service commercial

Service Untitled

Service Untitled The blog about customer service and the customer service experience.

Which Companies Deserve a Holiday Gift from Their Customers?

MaritzCX

Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article

Which Companies Deserve a Holiday Gift from Their Customers?

MaritzCX

Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article

Which Companies Deserve a Holiday Gift from Their Customers?

MaritzCX

Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article

Make or Break Customer Satisfaction

MaritzCX

The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article. Automotive

Make or Break Customer Satisfaction

MaritzCX

The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article

Make or Break Customer Satisfaction

MaritzCX

The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article

Are You Creating Memorable Moments for Your Customers?

Who's Your Gladys?

Their brand identity is colorful and entertaining. Like so many consumers these days, I look to the internet for all kinds of product information. A few months ago, I was looking for fun socks for a social media campaign I was working on and came across Sock It to Me Socks.

Skate Where the Puck is Going to be: Adapt with Changes to Thrive

inContact

Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment.

VoC Leaders: How Travelzoo uses CX data to make smarter decisions (video)

ForeSee

Lisa Oswald is a customer experience (CX) advocate and Senior Vice President of Customer Service for Travelzoo, a trusted online publisher of travel and entertainment deals that places a premium.

Are Your Customer Communication Touchpoints This Stupid?

Topdown

It proved to be an entertaining and worthwhile read, reminding those of us in customer experience (CX) and customer communications management (CCM) to think very hard about the reasons and ways we touch customers before we start touching them inappropriately (i.e.,

CX Humor: Who Knew?

CXApp

Kostas Papageorgiou at Userlike shows us how you can entertain your customers by turning a once dreaded customer support call or online chat into an opportunity to create a genuine connection. Customer interactions can be eventful and stressful, but they can also be fun.

CX Humor: Who Knew?

CXApp

Kostas Papageorgiou at Userlike shows us how you can entertain your customers by turning a once dreaded customer support call or online chat into an opportunity to create a genuine connection. Customer interactions can be eventful and stressful, but they can also be fun.

Persuasive Survey Design

MaritzCX

While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form.

Survey 260

Persuasive Survey Design

MaritzCX

While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form.

Survey 260

5 Reasons to Attend Oracle Modern Customer Experience 2018

Smarter CX

In addition to covering hot tech topics in CX like artificial intelligence and IoT, ModernCX will feature keynotes from top CX leaders, special programs, and top-notch entertainment. Entertainment.

Creating the ultimate fan experience in a $1.5 billion stadium: Tips from the Atlanta Falcons and Atlanta United FC

Vision Critical

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. Photo credit: Streeter Lecka / Getty Images.

Sports 188

Increasing member engagement: 4 effective strategies for online community growth

Vision Critical

Engagement, not entertainment. Don’t confuse engagement with entertainment. Online communities are now an important tool in gaining ongoing customer feedback and insight.

Persuasive Survey Design

MaritzCX

While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. The designers of the form had failed to consider the feedback process from the respondent’s perspective.

Survey 200

Innovative Service Is Edgy!

Wired and Dangerous

How can you decorate your customer’s experience in a way that makes it exciting, original, fun, entertaining, unusual, special, different, amazing, or any other descriptor that can take your customer’s breath away? The weather was the type that drives you indoors on a Saturday afternoon.

Why Marvel Insider is all About the Data

Think Customers

Marvel Entertainment, the company that's home to characters like Captain America and the Hulk, launched its new loyalty program, Marvel Insider , at San Diego's Comic Con this week. Given that Marvel fans are willing to camp out just to be first in line for the latest film or comic book release, offering a loyalty program appears to be unnecessary. . Customer Engagement Data Analytics homepage

Mobile Technology and Gaming Create Better Customer Experiences

Win the Customer

The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences.

What Happens in Your Organization When Someone Says ” I Quit”?

The DiJulius Group

The following is written by Dave Murray, Senior Customer Experience Consultant for The DiJulius Group On a recent Linked-In post, Fred Reichheld wrote a very entertaining and insightful article about the right way to treat employees when they quit your organization.

How to Recession-Proof Your Business - Frank Reactions

Tema Frank

Entertainment. Entertainment. People pay extra for entertainment. Because of the entertainment value. Winners could even be argued to offer entertainment, in that for many people hunting through racks to find that amazing deal is entertaining.

7 Great Examples of Help Centers We Love

Kayako

The online services that we use today range from simple entertainment, to services that we are dependent upon to be able to perform our respective jobs. The online services that we use today are generally very reliable.

Why Customers Make Strange Decisions

Beyond Philosophy

In both situations, you are going to spend more money than you thought you were going to for entertainment. You still have the $20 for entertainment in the mental budget. Imagine that you bought a ticket to see a play for $20.

Employee Peer Pressure; Most Admired Companies

The DiJulius Group

Not because of their unique boarding procedure, and not because their flight attendants are typically more entertaining than most. The following is written by Dave Murray, Experience Engineer for The DiJulius Group. Flying High - I am always happy when I get to fly on Southwest Airlines. The reason that I like to fly Southwest […]. Customer Service

Handling Customer Service Emergencies

Wired and Dangerous

It was one-fifth entertainment, one-fifth showcase, and at least five-fifths big-deal sales opportunity! The dinner party was super important because of the particular guests invited.