INDUSTRY INSIGHTS YOUR PEERS ARE READING
While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. MORE
The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article MORE
Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.” MORE
Business Strategy Customer Experience Employee Engagement Innovation Marketing Research consumer goods finance healthcare media and entertainment retail technologyGeneration Z, the cohort born between 1996 and 2010, is ready for the spotlight. MORE
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article MORE
AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. Photo credit: Streeter Lecka / Getty Images. MORE
Sexual harassment and assault in the entertainment industry has always been Hollywood’s worst kept secret, but with women speaking out now, and providing indisputable evidence, it can no longer be swept under the rug. MORE
The following is written by Dave Murray, Senior Customer Experience Consultant for The DiJulius Group On a recent Linked-In post, Fred Reichheld wrote a very entertaining and insightful article about the right way to treat employees when they quit your organization. MORE
The world is finally waking up to podcasts, and the wonderful chance they give you to listen, learn and be entertained when you are NOT in front of a screen. Here are a few of my business favorites. Click here … Continue Reading → The post 10 Valuable Marketing & Business Podcasts appeared first on Frank Reactions. B2B Blog Content Customer Service / Customer Experience Internet Marketing Social Media podcasts MORE
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article MORE
Caesars Entertainment VP Total Service Terry Byrnes and. Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences. MORE
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article MORE
Research Marketing Business Strategy Innovation Customer Experience media and entertainmentLynda Clarizio has seen the world of advertising evolve from several vantage points thanks to a varied career that goes back to the early days of the commercial Internet. Now president of U.S. MORE
Their brand identity is colorful and entertaining. Like so many consumers these days, I look to the internet for all kinds of product information. A few months ago, I was looking for fun socks for a social media campaign I was working on and came across Sock It to Me Socks. MORE
The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article. Automotive MORE
Kostas Papageorgiou at Userlike shows us how you can entertain your customers by turning a once dreaded customer support call or online chat into an opportunity to create a genuine connection. Customer interactions can be eventful and stressful, but they can also be fun. MORE
Engagement, not entertainment. Don’t confuse engagement with entertainment. Online communities are now an important tool in gaining ongoing customer feedback and insight. MORE
Customer Engagement Avaya Avaya Sports and Entertainment fan engagementSensors in their jerseys, shoes, and helmets. Sensors in the turf, the goal box, race car, and golf club. MORE
Lisa Oswald is a customer experience (CX) advocate and Senior Vice President of Customer Service for Travelzoo, a trusted online publisher of travel and entertainment deals that places a premium. MORE
Brad Matzinger, SeaWorld Parks and Entertainment. How will we top Interactions 2018? By leading the charge in industry trends. Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them. MORE
The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences. MORE
A People Nerds interview with Susan Kresnicka MORE
Caesars Entertainment VP Total Service Terry Byrnes and. Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences. MORE
Customer Experience TIME (Telecommunications, Internet, Media, Entertainment) customerexperience telecomDespite its nostalgic undertones, the term "traditional" used to describe technology now substitutes as code for old and expensive. Rather, the transition to digital brings with it the promise of increasing customer loyalty, and for telecoms, digital adoption could be the industry's saving grace. There’s more… To read the rest of this blog posting click here. MORE
It proved to be an entertaining and worthwhile read, reminding those of us in customer experience (CX) and customer communications management (CCM) to think very hard about the reasons and ways we touch customers before we start touching them inappropriately (i.e., MORE
Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. After doing its homework, the company chose Verint Enterprise Feedback Management as the critical foundation to solicit and capture feedback from more than one million sports and entertainment fans annually. MORE
While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. MORE
Kostas Papageorgiou at Userlike shows us how you can entertain your customers by turning a once dreaded customer support call or online chat into an opportunity to create a genuine connection. Customer interactions can be eventful and stressful, but they can also be fun. MORE
Entertainment. Entertainment. People pay extra for entertainment. Because of the entertainment value. Winners could even be argued to offer entertainment, in that for many people hunting through racks to find that amazing deal is entertaining. MORE
Service Untitled The blog about customer service and the customer service experience. MORE
In addition to covering hot tech topics in CX like artificial intelligence and IoT, ModernCX will feature keynotes from top CX leaders, special programs, and top-notch entertainment. Entertainment. MORE
It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives. MORE
Business Strategy Customer Experience Employee Engagement Innovation Marketing Research CPG finance FMCG health care Media & Entertainment retail technology travel and tourism MORE
They instruct, inform, entertain, warm and warn. A story is the spoken song, tall tale, or a poignant parable which makes a point, teaches a lesson, inspires the spirit or entertains the heart. MORE
Sports fans are focused and engaged, with instant mobile access to info and entertainment. Customer Engagement Avaya Avaya Sports and Entertainment fan engagement Fan Experience MORE
Most interests are sorted into broad categories like Lifestyle and Culture, People, or News and Entertainment. Crossing the Chasm Digital Disruption Dr. Natalie's Blog Facebook @constellationrg @drnatalie 839 million interested in love broad categories like Lifestyle and Culture Categories Constellation Research Donald Trump Facebook Ads tags Facebook Audience Optimization Capabilities natalie petouhoff or News and Entertainment people Preferred Audiences The Verge MORE
” Rather than trying to replicate my entertaining banter, […]. Every day, analysts find a myriad of insights that could provide significant value for their organizations. Unfortunately, many (very possibly most) of them are ignored. What’s getting in the way? In a recent webinar for Clarabridge, I discussed five customer analytics mistakes to avoid. One of the mistakes is “Forgetting to be relevant.” MORE
Marcus Lofthouse, senior director of user experience at Audible, a seller and producer of spoken audio entertainment and programming, shared his insights from a subscription service perspective. “On Customer Experience technology media and entertainment customer experience CX and the City MORE
For example, industry drivers for aviation are more specific, like, the attitude of staff, seat comfort, flight-entertainment, etc. That might make you wonder, how can flight entertainment matter a lot to United customers, while being largely insignificant to Southwest customers? MORE
As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t. MORE
Customer Engagement Avaya Sports and EntertainmentI’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things). MORE
While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. The designers of the form had failed to consider the feedback process from the respondent’s perspective. MORE
The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article MORE
Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment. MORE
Entertainment Related Topics 
QuestionPro Audience
MARCH 16, 2018
As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t.
dscout People Nerds
AUGUST 29, 2016
A People Nerds interview with Susan Kresnicka
CSM Magazine
DECEMBER 5, 2017
Unlike their predecessors, who use the internet mainly to source information, the research found that 86 percent of Gen Z rely on the internet primarily for social media and entertainment, demonstrating a marked shift from “inform me” to “entertain me.”
Vision Critical
OCTOBER 18, 2016
Business Strategy Customer Experience Employee Engagement Innovation Marketing Research consumer goods finance healthcare media and entertainment retail technologyGeneration Z, the cohort born between 1996 and 2010, is ready for the spotlight.
Vision Critical
JULY 19, 2016
Business Strategy Customer Experience Employee Engagement Innovation Marketing Research CPG finance FMCG health care Media & Entertainment retail technology travel and tourism
Vision Critical
AUGUST 1, 2017
Marcus Lofthouse, senior director of user experience at Audible, a seller and producer of spoken audio entertainment and programming, shared his insights from a subscription service perspective. “On Customer Experience technology media and entertainment customer experience CX and the City
Vision Critical
DECEMBER 19, 2017
Research Marketing Business Strategy Innovation Customer Experience media and entertainmentLynda Clarizio has seen the world of advertising evolve from several vantage points thanks to a varied career that goes back to the early days of the commercial Internet. Now president of U.S.
Verint
JANUARY 23, 2018
Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. After doing its homework, the company chose Verint Enterprise Feedback Management as the critical foundation to solicit and capture feedback from more than one million sports and entertainment fans annually.
Avaya
JUNE 1, 2017
Customer Engagement Avaya Avaya Sports and Entertainment fan engagementSensors in their jerseys, shoes, and helmets. Sensors in the turf, the goal box, race car, and golf club.
Avaya
MARCH 1, 2017
Customer Engagement Avaya Sports and EntertainmentI’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things).
Teletech
DECEMBER 10, 2015
Customer Experience TIME (Telecommunications, Internet, Media, Entertainment) customerexperience telecomDespite its nostalgic undertones, the term "traditional" used to describe technology now substitutes as code for old and expensive. Rather, the transition to digital brings with it the promise of increasing customer loyalty, and for telecoms, digital adoption could be the industry's saving grace. There’s more… To read the rest of this blog posting click here.
Natalie Petouhof
FEBRUARY 1, 2016
Most interests are sorted into broad categories like Lifestyle and Culture, People, or News and Entertainment. Crossing the Chasm Digital Disruption Dr. Natalie's Blog Facebook @constellationrg @drnatalie 839 million interested in love broad categories like Lifestyle and Culture Categories Constellation Research Donald Trump Facebook Ads tags Facebook Audience Optimization Capabilities natalie petouhoff or News and Entertainment people Preferred Audiences The Verge
MaritzCX
APRIL 6, 2017
Caesars Entertainment VP Total Service Terry Byrnes and. Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences.
MaritzCX
APRIL 6, 2017
Caesars Entertainment VP Total Service Terry Byrnes and. Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences.
Wired and Dangerous
AUGUST 27, 2018
They instruct, inform, entertain, warm and warn. A story is the spoken song, tall tale, or a poignant parable which makes a point, teaches a lesson, inspires the spirit or entertains the heart.
Tema Frank
FEBRUARY 22, 2017
Entertainment. Entertainment. People pay extra for entertainment. Because of the entertainment value. Winners could even be argued to offer entertainment, in that for many people hunting through racks to find that amazing deal is entertaining.
Who's Your Gladys?
JANUARY 27, 2015
Their brand identity is colorful and entertaining. Like so many consumers these days, I look to the internet for all kinds of product information. A few months ago, I was looking for fun socks for a social media campaign I was working on and came across Sock It to Me Socks.
360Connext
JANUARY 14, 2016
It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives.
Service Untitled
MARCH 10, 2010
Service Untitled The blog about customer service and the customer service experience.
Experience Matters
APRIL 5, 2016
” Rather than trying to replicate my entertaining banter, […]. Every day, analysts find a myriad of insights that could provide significant value for their organizations. Unfortunately, many (very possibly most) of them are ignored. What’s getting in the way? In a recent webinar for Clarabridge, I discussed five customer analytics mistakes to avoid. One of the mistakes is “Forgetting to be relevant.”
Tema Frank
FEBRUARY 19, 2015
The world is finally waking up to podcasts, and the wonderful chance they give you to listen, learn and be entertained when you are NOT in front of a screen. Here are a few of my business favorites. Click here … Continue Reading → The post 10 Valuable Marketing & Business Podcasts appeared first on Frank Reactions. B2B Blog Content Customer Service / Customer Experience Internet Marketing Social Media podcasts
MaritzCX
DECEMBER 19, 2013
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article
MaritzCX
DECEMBER 19, 2013
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article
MaritzCX
DECEMBER 19, 2013
Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article
MaritzCX
MAY 16, 2013
The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article. Automotive
MaritzCX
MAY 16, 2013
The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article
MaritzCX
MAY 16, 2013
The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article
inContact
AUGUST 21, 2018
Brad Matzinger, SeaWorld Parks and Entertainment. How will we top Interactions 2018? By leading the charge in industry trends. Raising the bar on the customer journey. And, of course, listening to what our customers tell us is most important to them.
Win the Customer
JUNE 23, 2015
The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences.
inContact
MAY 18, 2017
Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment.
ForeSee
NOVEMBER 7, 2016
Lisa Oswald is a customer experience (CX) advocate and Senior Vice President of Customer Service for Travelzoo, a trusted online publisher of travel and entertainment deals that places a premium.
Topdown
JUNE 9, 2016
It proved to be an entertaining and worthwhile read, reminding those of us in customer experience (CX) and customer communications management (CCM) to think very hard about the reasons and ways we touch customers before we start touching them inappropriately (i.e.,
MaritzCX
OCTOBER 24, 2012
While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form.
MaritzCX
OCTOBER 24, 2012
While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form.
QuestionPro Audience
DECEMBER 8, 2017
Sexual harassment and assault in the entertainment industry has always been Hollywood’s worst kept secret, but with women speaking out now, and providing indisputable evidence, it can no longer be swept under the rug.
Smarter CX
FEBRUARY 21, 2018
In addition to covering hot tech topics in CX like artificial intelligence and IoT, ModernCX will feature keynotes from top CX leaders, special programs, and top-notch entertainment. Entertainment.
CXApp
AUGUST 16, 2018
Kostas Papageorgiou at Userlike shows us how you can entertain your customers by turning a once dreaded customer support call or online chat into an opportunity to create a genuine connection. Customer interactions can be eventful and stressful, but they can also be fun.
CXApp
AUGUST 16, 2018
Kostas Papageorgiou at Userlike shows us how you can entertain your customers by turning a once dreaded customer support call or online chat into an opportunity to create a genuine connection. Customer interactions can be eventful and stressful, but they can also be fun.
Vision Critical
JANUARY 26, 2017
AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. Photo credit: Streeter Lecka / Getty Images.
MaritzCX
OCTOBER 24, 2012
While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. The designers of the form had failed to consider the feedback process from the respondent’s perspective.
Vision Critical
OCTOBER 4, 2016
Engagement, not entertainment. Don’t confuse engagement with entertainment. Online communities are now an important tool in gaining ongoing customer feedback and insight.
Retently
AUGUST 22, 2018
For example, industry drivers for aviation are more specific, like, the attitude of staff, seat comfort, flight-entertainment, etc. That might make you wonder, how can flight entertainment matter a lot to United customers, while being largely insignificant to Southwest customers?
The DiJulius Group
MAY 19, 2015
The following is written by Dave Murray, Senior Customer Experience Consultant for The DiJulius Group On a recent Linked-In post, Fred Reichheld wrote a very entertaining and insightful article about the right way to treat employees when they quit your organization.
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