Generation Z statistics: New report on the values, attitudes and behaviors of the post-Millennials

Vision Critical

Business Strategy Customer Experience Employee Engagement Innovation Marketing Research consumer goods finance healthcare media and entertainment retail technologyGeneration Z, the cohort born between 1996 and 2010, is ready for the spotlight.

The ultimate report on Millennial customers: Gen Y attitudes and their impact on tech, finance, media and other major industries

Vision Critical

Business Strategy Customer Experience Employee Engagement Innovation Marketing Research CPG finance FMCG health care Media & Entertainment retail technology travel and tourism

Trending Sources

As Avaya Stadium Turns Three, Avaya Kicks Up its Fantastic Fan Experience


Customer Engagement Avaya Sports and EntertainmentI’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things).

Technology for 21st-Century, Experience-Driven Sports Fan Engagement


Customer Engagement Avaya Avaya Sports and Entertainment fan engagementSensors in their jerseys, shoes, and helmets. Sensors in the turf, the goal box, race car, and golf club.

For Telecoms, These Three Automation Benefits Mean a Better Customer Experience

Peppers and Rodgers

Customer Experience TIME (Telecommunications, Internet, Media, Entertainment) customerexperience telecomDespite its nostalgic undertones, the term "traditional" used to describe technology now substitutes as code for old and expensive. Rather, the transition to digital brings with it the promise of increasing customer loyalty, and for telecoms, digital adoption could be the industry's saving grace. There’s more… To read the rest of this blog posting click here.

Digital Store Technologies Take the Stage For Both Customer and Associate Experience.

Forrester's Customer Insights

It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience.

Creating the ultimate fan experience in a $1.5 billion stadium: Tips from the Atlanta Falcons and Atlanta United FC

Vision Critical

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. Photo credit: Streeter Lecka / Getty Images.

How to Recession-Proof Your Business - Frank Reactions

Tema Frank

Entertainment. Entertainment. People pay extra for entertainment. Because of the entertainment value. Winners could even be argued to offer entertainment, in that for many people hunting through racks to find that amazing deal is entertaining.

VoC Leaders: How Travelzoo uses CX data to make smarter decisions (video)


Lisa Oswald is a customer experience (CX) advocate and Senior Vice President of Customer Service for Travelzoo, a trusted online publisher of travel and entertainment deals that places a premium.

What’s The Difference Between a Customer and a Guest?

Steve DiGioia

A person entertained in one’s house. there IS a difference? This original article was written by Steve DiGioia. How do you treat the people that enter your place of business? What do you hope to gain from them? Are you more interested in providing value or to just fatten your wallet?

Skate Where the Puck is Going to be: Adapt with Changes to Thrive


Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment.

Are You Creating Memorable Moments for Your Customers?

Who's Your Gladys?

Their brand identity is colorful and entertaining. Like so many consumers these days, I look to the internet for all kinds of product information. A few months ago, I was looking for fun socks for a social media campaign I was working on and came across Sock It to Me Socks.

How will you answer a Customer Service SOS?

Wired and Dangerous

It was one-fifth entertainment, one-fifth showcase, and at least five-fifths big-deal sales opportunity! The dinner party was super important because of the particular guests invited.

Why Ford is Building an Engaging Customer Experience


In an interview at the new FordHub with The Street , Elena Ford, vice president, global dealer and consumer experience, said that FordHub is a branded experience where customers can learn and be entertained. . In case you haven’t heard, there’s a shift taking place in the automotive industry.

CMO Perspectives, (8th July, 2015)

Customer Interactions

​In this week’s very entertaining CMO Perspectives, we share an amusing post by about the dangers of listening to your own opinions. Just the opening cartoon will be enough to make you smile, as we’ve probably all been there, with a senior manager who seems to think he or she knows more about your teenage customers than your own data and research has shown. We also remind you not to forget the small data when looking at the big data with a piece from Enjoy

The Surprising Answer to the FinTech Threat


While the world has embraced digital for both their entertainment and business purposes, something has emerged recently that may surprise a few people.

10 Valuable Marketing & Business Podcasts - Frank Reactions

Tema Frank

The world is finally waking up to podcasts, and the wonderful chance they give you to listen, learn and be entertained when you are NOT in front of a screen. Here are a few of my business favorites. Click here … Continue Reading → The post 10 Valuable Marketing & Business Podcasts appeared first on Frank Reactions. B2B Blog Content Customer Service / Customer Experience Internet Marketing Social Media podcasts

4 storytelling devices to enhance your research reports and presentations

Vision Critical

Their purpose isn’t merely to entertain. The days of data tables, 100-slide presentations and 300-page reports are done. Today, storytelling is the key to communicating research findings in ways that create impact.

Report 104

Increasing member engagement: 4 effective strategies for online community growth

Vision Critical

Engagement, not entertainment. Don’t confuse engagement with entertainment. Online communities are now an important tool in gaining ongoing customer feedback and insight.

Analytics Obstacle to Avoid: Forgetting to Be Relevant

Experience Matters

” Rather than trying to replicate my entertaining banter, […]. Every day, analysts find a myriad of insights that could provide significant value for their organizations. Unfortunately, many (very possibly most) of them are ignored. What’s getting in the way? In a recent webinar for Clarabridge, I discussed five customer analytics mistakes to avoid. One of the mistakes is “Forgetting to be relevant.”

5 Must Do’s for Courting the Millennial Customer


You become valuable to them if you are willing to take the time to establish a relationship with them first, if you are willing to entertain them and if you are willing to incorporate their values as a part of your business brand.

What’s the State of Social Customer Care in 2016?


It has been perceived as yet another platform to build brand awareness, advertise products and services, and share entertaining and informative insights to a wide network of potential customers.

What Attitude Are Your Employees Choosing?

Wired and Dangerous

A short time in the cow suit entertaining guests in the store seems to work wonders in transforming a down-in-the-dumps associate into a happy funmeister. You are in complete control of your attitude.

How to Leverage Six Sigma to Improve Customer Experience


Don’t be afraid to start – read a book, peruse an article, or get inspired by an entertaining blog post. For many years I have been a practitioner of both customer experience (CX) and Six Sigma , so I can personally speak to the unmatched advantages of bringing these two disciplines together.

Emerging Trends In Customer Experience: The Continuing Story


More customers will want more to do (information, entertainment, service, repair, etc.) Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for 2017.

Emerging Trends In Customer Experience: The Continuing Story


More customers will want more to do (information, entertainment, service, repair, etc.) Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for 2017.

Avaya CMO Morag Lucey introduces the “Smart Digital World”


Lucey discusses the digitalization of today’s world, from commerce and entertainment to communications, and where Avaya fits into it all. In her latest video , Avaya Chief Marketing Officer Morag Lucey explains how experience is everything in a smart digital world.

The rise and fall of big data hype—and what it means for customer intelligence

Vision Critical

Computer technology, the Internet, cable entertainment and other technological advances have led to empowered customers who have more access to information, more choices, more demands on their time and, in many cases, less allegiance to individual brands and companies.

Data 88

Why Exceeding Customer Expectations Can Make or Break a Business


They added free in-flight entertainment behind each seat and free chauffeurs for business class customers. Identifying the service our customers want can be like trying to hit a clay-pigeon. We want to do our best to deliver the best support to our customers.

How to Be 2 Steps Ahead in Anticipating Your Customer Needs


In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. This is a guest post from our friends over at FieldBoom.

Leveraging Data to Understand Today’s Fans for a Better Stadium Experience Tomorrow


Narrowing the scope a bit, look at a single slice of this great big pie by taking a look at what the mobile-first, digital transformation means for the sports and entertainment industry. Our interactions are increasingly digital.

Just Surprise Me!

Customers today live in an over-stimulated, highly entertained world and love surprise. Guest blog by Chip R.

5 Ways to Reduce Holiday Lines and Customer Wait Time


Entertain customers while they wait. This is why Disney dispatches characters to entertain people in ride queues, and doctors offer magazines in their waiting rooms. “Opportunities are like sunrises. If you wait too long, you miss them.” ” – William Arthur Ward.

The New Essential Business Skill: Storytelling

Beyond Philosophy

But stories aren’t just useful tools for entertainment and customer engagement. Over the past few months, I’ve noticed that “storytelling” has become a hot marketing buzzword.

2017: the Year of Innovative Service that Sparkles

Wired and Dangerous

This refreshingly novel brand of service leaves customers more cheaply entertained-and it leaves them richly stirred! Welcome to 2017! We are excited about the sparkling opportunities and shining moments that lay ahead.

Meet the Science Superstars of Customer Service!

CSM Magazine

For example, they will wear funny “Mad Scientist” costumes to entertain the students, they will stand in to do a marine touch tank presentation if someone is out sick, and they provide tours to disabled guests that may not have companions.

Health care mergers and acquisitions: Why patients and employees should come first

Vision Critical

It’s happening in media and entertainment , tech , CPG and every other major industry. In a recent interview with Fox Business Network, Cleveland Clinic CEO Toby Cosgrove, MD, shared why health care will see more consolidation in the next few years.

The Authenticity challenge: 25 marketing, CX and innovation takeaways from the 2016 Customer Intelligence Summit

Vision Critical

MARU/VCR&C’s Matt Kleinschmit moderated a session featuring market research leaders from World Vision Canada, Warner Bros Home Entertainment, Southwest Airlines and PepsiCo, who said implementing new technologies and methodologies is necessary to adapt to the evolving consumer market.

Retail’s Worst Nightmare – Virtual Reality!

Beyond Philosophy

Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty.

Lithium’s Customer Heroes

Customers Rock!

Thank you for an exciting and entertaining LiNC event, Lithium, and thank you for having me there.