Customers today live in an over-stimulated, highly entertained world and love surprise. Guest blog by Chip R. MORE
Lucey discusses the digitalization of today’s world, from commerce and entertainment to communications, and where Avaya fits into it all. In her latest video , Avaya Chief Marketing Officer Morag Lucey explains how experience is everything in a smart digital world. MORE
They added free in-flight entertainment behind each seat and free chauffeurs for business class customers. Identifying the service our customers want can be like trying to hit a clay-pigeon. We want to do our best to deliver the best support to our customers. MORE
Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty. MORE
It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience. MORE
MARU/VCR&C’s Matt Kleinschmit moderated a session featuring market research leaders from World Vision Canada, Warner Bros Home Entertainment, Southwest Airlines and PepsiCo, who said implementing new technologies and methodologies is necessary to adapt to the evolving consumer market. MORE
Business Strategy Customer Experience Employee Engagement Innovation Marketing Research consumer goods finance healthcare media and entertainment retail technologyGeneration Z, the cohort born between 1996 and 2010, is ready for the spotlight. MORE
It’s happening in media and entertainment , tech , CPG and every other major industry. In a recent interview with Fox Business Network, Cleveland Clinic CEO Toby Cosgrove, MD, shared why health care will see more consolidation in the next few years. MORE
AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. Photo credit: Streeter Lecka / Getty Images. MORE
Thank you for an exciting and entertaining LiNC event, Lithium, and thank you for having me there. MORE
It was one-fifth entertainment, one-fifth showcase, and at least five-fifths big-deal sales opportunity! The dinner party was super important because of the particular guests invited. MORE
The world is finally waking up to podcasts, and the wonderful chance they give you to listen, learn and be entertained when you are NOT in front of a screen. Here are a few of my business favorites. Click here … Continue Reading → The post 10 Valuable Marketing & Business Podcasts appeared first on Frank Reactions. B2B Blog Content Customer Service / Customer Experience Internet Marketing Social Media podcasts MORE
In an interview at the new FordHub with The Street , Elena Ford, vice president, global dealer and consumer experience, said that FordHub is a branded experience where customers can learn and be entertained. . In case you haven’t heard, there’s a shift taking place in the automotive industry. MORE
Their brand identity is colorful and entertaining. Like so many consumers these days, I look to the internet for all kinds of product information. A few months ago, I was looking for fun socks for a social media campaign I was working on and came across Sock It to Me Socks. MORE
In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. This is a guest post from our friends over at FieldBoom. MORE
Engagement, not entertainment. Don’t confuse engagement with entertainment. Online communities are now an important tool in gaining ongoing customer feedback and insight. MORE
Customer Engagement Avaya Avaya Sports and Entertainment fan engagementSensors in their jerseys, shoes, and helmets. Sensors in the turf, the goal box, race car, and golf club. MORE
Don’t be afraid to start – read a book, peruse an article, or get inspired by an entertaining blog post. For many years I have been a practitioner of both customer experience (CX) and Six Sigma , so I can personally speak to the unmatched advantages of bringing these two disciplines together. MORE
Lisa Oswald is a customer experience (CX) advocate and Senior Vice President of Customer Service for Travelzoo, a trusted online publisher of travel and entertainment deals that places a premium. MORE
A person entertained in one’s house. there IS a difference? This original article was written by Steve DiGioia. How do you treat the people that enter your place of business? What do you hope to gain from them? Are you more interested in providing value or to just fatten your wallet? MORE
Entertain customers while they wait. This is why Disney dispatches characters to entertain people in ride queues, and doctors offer magazines in their waiting rooms. “Opportunities are like sunrises. If you wait too long, you miss them.” ” – William Arthur Ward. MORE
Caesars Entertainment VP Total Service Terry Byrnes and. Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences. MORE
Customer Experience TIME (Telecommunications, Internet, Media, Entertainment) customerexperience telecomDespite its nostalgic undertones, the term "traditional" used to describe technology now substitutes as code for old and expensive. Rather, the transition to digital brings with it the promise of increasing customer loyalty, and for telecoms, digital adoption could be the industry's saving grace. There’s more… To read the rest of this blog posting click here. MORE
You become valuable to them if you are willing to take the time to establish a relationship with them first, if you are willing to entertain them and if you are willing to incorporate their values as a part of your business brand. MORE
In this week’s very entertaining CMO Perspectives, we share an amusing post by Marketoonist.com about the dangers of listening to your own opinions. Just the opening cartoon will be enough to make you smile, as we’ve probably all been there, with a senior manager who seems to think he or she knows more about your teenage customers than your own data and research has shown. We also remind you not to forget the small data when looking at the big data with a piece from mediapost.com. Enjoy MORE
It has been perceived as yet another platform to build brand awareness, advertise products and services, and share entertaining and informative insights to a wide network of potential customers. MORE
But stories aren’t just useful tools for entertainment and customer engagement. Over the past few months, I’ve noticed that “storytelling” has become a hot marketing buzzword. MORE
Entertainment. Entertainment. People pay extra for entertainment. Because of the entertainment value. Winners could even be argued to offer entertainment, in that for many people hunting through racks to find that amazing deal is entertaining. MORE
It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives. MORE
A short time in the cow suit entertaining guests in the store seems to work wonders in transforming a down-in-the-dumps associate into a happy funmeister. You are in complete control of your attitude. MORE
Business Strategy Customer Experience Employee Engagement Innovation Marketing Research CPG finance FMCG health care Media & Entertainment retail technology travel and tourism MORE
” Rather than trying to replicate my entertaining banter, […]. Every day, analysts find a myriad of insights that could provide significant value for their organizations. Unfortunately, many (very possibly most) of them are ignored. What’s getting in the way? In a recent webinar for Clarabridge, I discussed five customer analytics mistakes to avoid. One of the mistakes is “Forgetting to be relevant.” MORE
This refreshingly novel brand of service leaves customers more cheaply entertained-and it leaves them richly stirred! Welcome to 2017! We are excited about the sparkling opportunities and shining moments that lay ahead. MORE
Narrowing the scope a bit, look at a single slice of this great big pie by taking a look at what the mobile-first, digital transformation means for the sports and entertainment industry. Our interactions are increasingly digital. MORE
While the world has embraced digital for both their entertainment and business purposes, something has emerged recently that may surprise a few people. MORE
Marcus Lofthouse, senior director of user experience at Audible, a seller and producer of spoken audio entertainment and programming, shared his insights from a subscription service perspective. “On Customer Experience technology media and entertainment customer experience CX and the City MORE
More customers will want more to do (information, entertainment, service, repair, etc.) Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for 2017. MORE
For example, they will wear funny “Mad Scientist” costumes to entertain the students, they will stand in to do a marine touch tank presentation if someone is out sick, and they provide tours to disabled guests that may not have companions. MORE
Customer Engagement Avaya Sports and EntertainmentI’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things). MORE
Their purpose isn’t merely to entertain. The days of data tables, 100-slide presentations and 300-page reports are done. Today, storytelling is the key to communicating research findings in ways that create impact. MORE
Computer technology, the Internet, cable entertainment and other technological advances have led to empowered customers who have more access to information, more choices, more demands on their time and, in many cases, less allegiance to individual brands and companies. MORE
Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment. MORE
More customers will want more to do (information, entertainment, service, repair, etc.) Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for 2017. MORE
Entertainment Related Topics Vision Critical
OCTOBER 18, 2016
Business Strategy Customer Experience Employee Engagement Innovation Marketing Research consumer goods finance healthcare media and entertainment retail technologyGeneration Z, the cohort born between 1996 and 2010, is ready for the spotlight.
Vision Critical
JULY 19, 2016
Business Strategy Customer Experience Employee Engagement Innovation Marketing Research CPG finance FMCG health care Media & Entertainment retail technology travel and tourism
Avaya
MARCH 1, 2017
Customer Engagement Avaya Sports and EntertainmentI’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things).
Avaya
JUNE 1, 2017
Customer Engagement Avaya Avaya Sports and Entertainment fan engagementSensors in their jerseys, shoes, and helmets. Sensors in the turf, the goal box, race car, and golf club.
Peppers and Rodgers
DECEMBER 10, 2015
Customer Experience TIME (Telecommunications, Internet, Media, Entertainment) customerexperience telecomDespite its nostalgic undertones, the term "traditional" used to describe technology now substitutes as code for old and expensive. Rather, the transition to digital brings with it the promise of increasing customer loyalty, and for telecoms, digital adoption could be the industry's saving grace. There’s more… To read the rest of this blog posting click here.
Forrester's Customer Insights
JULY 27, 2017
It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience.
Vision Critical
JANUARY 26, 2017
AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. Photo credit: Streeter Lecka / Getty Images.
Tema Frank
FEBRUARY 22, 2017
Entertainment. Entertainment. People pay extra for entertainment. Because of the entertainment value. Winners could even be argued to offer entertainment, in that for many people hunting through racks to find that amazing deal is entertaining.
ForeSee
NOVEMBER 7, 2016
Lisa Oswald is a customer experience (CX) advocate and Senior Vice President of Customer Service for Travelzoo, a trusted online publisher of travel and entertainment deals that places a premium.
Steve DiGioia
FEBRUARY 22, 2016
A person entertained in one’s house. there IS a difference? This original article was written by Steve DiGioia. How do you treat the people that enter your place of business? What do you hope to gain from them? Are you more interested in providing value or to just fatten your wallet?
inContact
MAY 18, 2017
Growing up my family made a weekly visit to the video store typically Fridays after school so we could pick up some entertainment for the weekend. As technology evolved so too did the location we visited to find our video entertainment.
Who's Your Gladys?
JANUARY 27, 2015
Their brand identity is colorful and entertaining. Like so many consumers these days, I look to the internet for all kinds of product information. A few months ago, I was looking for fun socks for a social media campaign I was working on and came across Sock It to Me Socks.
Wired and Dangerous
JUNE 5, 2017
It was one-fifth entertainment, one-fifth showcase, and at least five-fifths big-deal sales opportunity! The dinner party was super important because of the particular guests invited.
ReviewTrackers
MARCH 1, 2017
In an interview at the new FordHub with The Street , Elena Ford, vice president, global dealer and consumer experience, said that FordHub is a branded experience where customers can learn and be entertained. . In case you haven’t heard, there’s a shift taking place in the automotive industry.
Customer Interactions
JULY 8, 2015
In this week’s very entertaining CMO Perspectives, we share an amusing post by Marketoonist.com about the dangers of listening to your own opinions. Just the opening cartoon will be enough to make you smile, as we’ve probably all been there, with a senior manager who seems to think he or she knows more about your teenage customers than your own data and research has shown. We also remind you not to forget the small data when looking at the big data with a piece from mediapost.com. Enjoy
Verint
FEBRUARY 9, 2017
While the world has embraced digital for both their entertainment and business purposes, something has emerged recently that may surprise a few people.
Tema Frank
FEBRUARY 19, 2015
The world is finally waking up to podcasts, and the wonderful chance they give you to listen, learn and be entertained when you are NOT in front of a screen. Here are a few of my business favorites. Click here … Continue Reading → The post 10 Valuable Marketing & Business Podcasts appeared first on Frank Reactions. B2B Blog Content Customer Service / Customer Experience Internet Marketing Social Media podcasts
Vision Critical
JUNE 3, 2016
Their purpose isn’t merely to entertain. The days of data tables, 100-slide presentations and 300-page reports are done. Today, storytelling is the key to communicating research findings in ways that create impact.
Vision Critical
OCTOBER 4, 2016
Engagement, not entertainment. Don’t confuse engagement with entertainment. Online communities are now an important tool in gaining ongoing customer feedback and insight.
Experience Matters
APRIL 5, 2016
” Rather than trying to replicate my entertaining banter, […]. Every day, analysts find a myriad of insights that could provide significant value for their organizations. Unfortunately, many (very possibly most) of them are ignored. What’s getting in the way? In a recent webinar for Clarabridge, I discussed five customer analytics mistakes to avoid. One of the mistakes is “Forgetting to be relevant.”
Qualtrics
JANUARY 18, 2016
You become valuable to them if you are willing to take the time to establish a relationship with them first, if you are willing to entertain them and if you are willing to incorporate their values as a part of your business brand.
BlueOcean
JULY 5, 2016
It has been perceived as yet another platform to build brand awareness, advertise products and services, and share entertaining and informative insights to a wide network of potential customers.
Wired and Dangerous
JULY 11, 2016
A short time in the cow suit entertaining guests in the store seems to work wonders in transforming a down-in-the-dumps associate into a happy funmeister. You are in complete control of your attitude.
inContact
DECEMBER 19, 2016
Don’t be afraid to start – read a book, peruse an article, or get inspired by an entertaining blog post. For many years I have been a practitioner of both customer experience (CX) and Six Sigma , so I can personally speak to the unmatched advantages of bringing these two disciplines together.
Storyminers
JANUARY 12, 2017
More customers will want more to do (information, entertainment, service, repair, etc.) Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for 2017.
Storyminers
JANUARY 12, 2017
More customers will want more to do (information, entertainment, service, repair, etc.) Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for 2017.
Avaya
AUGUST 1, 2016
Lucey discusses the digitalization of today’s world, from commerce and entertainment to communications, and where Avaya fits into it all. In her latest video , Avaya Chief Marketing Officer Morag Lucey explains how experience is everything in a smart digital world.
Vision Critical
JULY 28, 2016
Computer technology, the Internet, cable entertainment and other technological advances have led to empowered customers who have more access to information, more choices, more demands on their time and, in many cases, less allegiance to individual brands and companies.
Kayako
MARCH 2, 2017
They added free in-flight entertainment behind each seat and free chauffeurs for business class customers. Identifying the service our customers want can be like trying to hit a clay-pigeon. We want to do our best to deliver the best support to our customers.
Kayako
MAY 11, 2017
In-flight entertainment has been in-demand since commercial flight became routine; Virgin just figured out a way to up the ante by including individual TVs in all headrests. This is a guest post from our friends over at FieldBoom.
Avaya
JULY 15, 2016
Narrowing the scope a bit, look at a single slice of this great big pie by taking a look at what the mobile-first, digital transformation means for the sports and entertainment industry. Our interactions are increasingly digital.
Help.com
OCTOBER 8, 2014
Customers today live in an over-stimulated, highly entertained world and love surprise. Guest blog by Chip R.
Comm100
NOVEMBER 3, 2016
Entertain customers while they wait. This is why Disney dispatches characters to entertain people in ride queues, and doctors offer magazines in their waiting rooms. “Opportunities are like sunrises. If you wait too long, you miss them.” ” – William Arthur Ward.
Beyond Philosophy
JULY 31, 2017
But stories aren’t just useful tools for entertainment and customer engagement. Over the past few months, I’ve noticed that “storytelling” has become a hot marketing buzzword.
Wired and Dangerous
JANUARY 3, 2017
This refreshingly novel brand of service leaves customers more cheaply entertained-and it leaves them richly stirred! Welcome to 2017! We are excited about the sparkling opportunities and shining moments that lay ahead.
CSM Magazine
AUGUST 27, 2015
For example, they will wear funny “Mad Scientist” costumes to entertain the students, they will stand in to do a marine touch tank presentation if someone is out sick, and they provide tours to disabled guests that may not have companions.
Vision Critical
DECEMBER 15, 2016
It’s happening in media and entertainment , tech , CPG and every other major industry. In a recent interview with Fox Business Network, Cleveland Clinic CEO Toby Cosgrove, MD, shared why health care will see more consolidation in the next few years.
Vision Critical
SEPTEMBER 22, 2016
MARU/VCR&C’s Matt Kleinschmit moderated a session featuring market research leaders from World Vision Canada, Warner Bros Home Entertainment, Southwest Airlines and PepsiCo, who said implementing new technologies and methodologies is necessary to adapt to the evolving consumer market.
Beyond Philosophy
JUNE 15, 2016
Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children. Toms is hoping to entertain and inspire – both positive emotions that drive brand loyalty.
Customers Rock!
MAY 10, 2012
Thank you for an exciting and entertaining LiNC event, Lithium, and thank you for having me there.
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