CSM Magazine

MARCH 20, 2023

This includes working with big data, social media, brand-building, and marketing strategies. The book was originally published in 2003 and re-released in 2009, but it stays relevant today as well. David Scott also covers the role of social media and other modern tools in the success of companies.

Marketing 52

Marketing Social Media Advertising Case Study 52

ijgolding

NOVEMBER 28, 2014

Unbeknown to United at the time, Dave Carroll is a Canadian musician and a member of the band ‘Sons of Maxwell’ As a result of the lack of desire demonstrated by United to deal with the issue, Dave felt that his only option was to reach out to social media to share his experience with as many people as possible.

Social Media 318

Social Media Airlines Video Consumers 318

Storyminers

APRIL 6, 2020

Even though companies are usually taking a step back in times of crisis (for example, during the global economic recession of 2007-2009), this case is totally different. The media might be more inclined to show what a large corporation has done, but even if you are a start-up, with no marketing strategy or whatsoever, you can still help.

Brands 147

Brands How To Policies Course 147

Optimove

OCTOBER 20, 2022

Social media remains one of the best ways to get your consumer feedback on products and services in real-time and build relationships. Use interactions to ask and know each person’s preferred channel within social media. The Great Recession of 2007-2009 was spurred by the housing bubble in the U.S.

Customer relationships 52

Customer relationships Consumers Marketing Social Media 52

Horizon CX

NOVEMBER 7, 2019

For all the good that has come from social media, some of it has degraded into a no-holds-barred inflaming finger-pointing interchange of bombastic and profane nonsense only meant to jack up people’s emotions to the level of inciting verbal terrorism. So why has this kind of language become so much more prevalent?

Social Media 113

Social Media Culture Retail Tips 113

Comm100

NOVEMBER 27, 2017

That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. The incident made Domino’s one of the first companies to take a major hit thanks to social media. Have a social media response team. The Twitterpology.

Social Media 290

Social Media Video Effort Score Brands 290

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. No longer do customers just call and speak to customer service representatives; customers speak to each other, comment on articles, research common opinions, and blog. Social Customer Service – A completely different animal? Networking.

CRM 44

CRM Social Media Customer Relationship Management Customer relationships 44

Comm100

FEBRUARY 19, 2014

Advances in technology over the years have added at least five additional channels to the list – email, web chat, SMS, phone apps and social media. Customer satisfaction with social media interactions is currently low as companies have yet to fully develop and integrate business practices for this channel.

Customer Satisfaction 100

Customer Satisfaction Multi-Channel Social Media Comparison 100

SurveySparrow

AUGUST 23, 2019

Guess who bought Zappos in 2009 for $900 odd million? Track their social media, marketing communications, outreach campaigns, and so on. The comments on your’s and competitor’s blog is also an eye-opener with a lot of useful data seeped into it. 1 Be a boss on social media. Reading comments.

Consumers 53

Consumers Sales Social Media Study 53

Comm100

MARCH 27, 2023

I think anyone who has a social media account can build a Comm100 Chatbot.” Comm100 Headquartered: Vancouver, British Columbia, Canada Founded: 2009 Comm100 is a global provider of live chat and chatbot software used by schools like Thompson Rivers University, San Jose State University, McMaster University, and Montgomery College.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Live Chat, email, social media, phone call, she didn’t care. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today.

Social Media 48

Social Media Video Entertainment Software 48

SurveySparrow

DECEMBER 11, 2020

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. During the slowdown, people start to engage more with social media and social ads.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Beyond Philosophy

JULY 26, 2017

In fact, the numbers show that since 2009, the rate of shrinkflation has been growing at a “staggering pace.” Customers worked out their feelings of disappointment on social media (as one does). Were all the products just in a cold pool? The Great Recession and Shrinkflation.

Social Media 120

Social Media Consulting Banking Customer Experience 120

Beyond Philosophy

SEPTEMBER 13, 2016

To summarize, stakeholders now expect more from social media, and are using it more, and more effectively, than ever before. Organizations will need to move past the fear of change and experimentation which social media represents to many C-suite executives. The fear, it must be acknowledged, is not baseless.

Social Media 60

Social Media Multi-Channel B2C B2B 60

Brandwatch CX

JANUARY 25, 2019

January, 2009: 150m. February 2009: 175m. April, 2009: 200m. July, 2009: 250m. September, 2009: 300m. Farmville was released in June, 2009 and, despite being a rip off of a game called Farm Town, became a huge success. Then, finally, in December, 2009, Facebook hits a major milestone.

Advertising 88

Advertising Financial Video Report 88

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Live Chat, email, social media, phone call, she didn’t care. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today.

Social Media 40

Social Media Video Entertainment Software 40

West Monroe

SEPTEMBER 15, 2017

Bitcoin – we’ve heard so much of the term from news outlets, various blogs, and social media regarding how great (and risk-fraught) of an investment vehicle it’s become. What is Bitcoin?

Customer Experience 74

Customer Experience Banking Healthcare Social Media 74

SurveySparrow

JUNE 9, 2020

Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. David was interested in short-form blogs and was hoping that some of the established blogging platforms will launch something like that. When writing blog posts, you need interesting pictures that will add value to it.

Entertainment 64

Entertainment Video Culture Brands 64

SurveySparrow

JUNE 29, 2022

Here’s what we’ll cover in this blog: What is participant observation? In most cases, they observe the subjects in public places, like restaurants, cafes, malls, or even through their social media activity. Time to begin, then. Read with your cuppa on your comfy sofa? 6 Types of participant observation?

Examples 52

Examples Groups Sports Survey 52

transcosmos Information Systems

FEBRUARY 13, 2018

Lafley was the CEO of multinational consumer goods company, Procter & Gamble , from 2000 to 2009 and from 2013 to 2015. (Image source: Fortune.com ) Photographer: Francis Specker/Bloomberg via Getty Images. Alan George “A.G.”

Customer Care 84

Customer Care Policies Customer Centricity Customers 84

LiveChat

JANUARY 14, 2020

Remember the 2009 blockbuster hit Avatar? This means you can watch any content online as long as you’re subscribed to a given streaming service, or watch free videos posted on YouTube or any other social media. Following the South Korean giants, Mercedes took the stage for the final keynote of the day.

Automotive 64

Automotive Conference Travel Technology 64

Wired and Dangerous

MAY 12, 2021

The plaintiff in Brott v Shtrambrandt [2009] VSC 467 is not having much luck. If the Purchaser fails to comply with the provisions of this clause 30, the Seller shall be entitled to cancel this sale and the provisions of Section 28(1) of the ALA, as set out in clause 32, shall apply. For example, Baltimore & Ohio Railroad Co.

Insurance 91

Insurance Government Banking e-support 91

LiveChat

SEPTEMBER 7, 2017

Whether it’s on your homepage, a product page, your About section or a blog post, your choice of hero image should: Be relevant to your offerings, brand or page purpose. According to a 2009 study in the Journal of Consumer Research, shoppers who physically touch products in a store end up willing to pay more money for it.

Infographics 44

Infographics Study Fashion Case Study 44

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

FEBRUARY 15, 2022

He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe. Annette Franz. Chelsea Krost.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

datastax

MARCH 26, 2019

When Facebook began growing rapidly, no database on the market could meet the social media juggernaut’s performance and scalability requirements. And in January 2009, Cassandra became an Apache Incubator project. Cassandra started at Facebook. In July 2008, Facebook released Cassandra as an open source project.

eBook 19

eBook Social Media User Experience Meeting 19

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. To me it was instinctively obvious, but I got that it was not obvious to others.

ROI 40

ROI B2C Case Study B2B 40

LiveChat

JANUARY 14, 2020

Remember the 2009 blockbuster hit Avatar? This means you can watch any content online as long as you’re subscribed to a given streaming service, or watch free videos posted on YouTube or any other social media. Following the South Korean giants, Mercedes took the stage for the final keynote of the day.

Automotive 28

Automotive Conference Travel Technology 28

transcosmos Information Systems

NOVEMBER 6, 2018

Amazon knows that today’s customers are listening to fellow customers, doing their research, and praising or critiquing on social media. That is why the company knows how to handle and respond to complaints and negative stories about them. Lesson #6: Acknowledge your mistakes and apologise sincerely.

Customer Service 48

Customer Service Ecommerce Hotels Wait Times 48

Qualtrics

JUNE 6, 2019

She drives the company’s corporate positioning, branding and identity, marketing campaigns, public relations, social media and field marketing efforts. She’s obsessed with media, music, design & film, and is dedicated to giving back. Follow Seth for his insightful business blog. ( @ThisIsSethsBlog ).

Brands 33

Brands Leadership Consulting Travel 33

Natalie Petouhof

AUGUST 26, 2015

Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. If you’d like a peek at the table of contents for this report and an excerpt, along with the full report, you can find it here. What Does Gainsight Do? Gainsight is one of the leading vendors of Customer Success Management (CSM) software.

Customer Success 40

Customer Success Sales Management Advertising 40

Grade.us

JUNE 2, 2020

They provide the tools that allow you to automate review generation, monitor new reviews across the vast review site ecosystem, and share your best reviews on your website and with social media. Monitoring social media campaigns? Traject Social gives you A to Z coverage. pricing is set at $180 per mo.

Software 47

Software Management Net Promoter Score Multi-Channel 47