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5 Customer Experience Strategies From Emirates Airlines

Blake Morgan

What does it take to be regularly recognized as the best airline in the world? With its five-star service and excellent amenities, Emirates goes against airline industry trends to invest in customers and provide an impeccable experience. The post 5 Customer Experience Strategies From Emirates Airlines appeared first on Blake Morgan.

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How to Handle Lost Luggage: A Lesson From the Airlines

ShepHyken

I’m not sure if there is a term for this phobia, but I have the fear of airlines losing my luggage. My memory of the few times my luggage was lost by the airlines includes waiting until I’m the last guy standing at the baggage carousel. Even the airline might not know where it is. None of us in that office are happy to be there.

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Message to United Airlines CEO Oscar Muñoz

Experience Matters

As if flying isn’t enough of a hassle, United Airlines has made every passenger in every flight around the world a little more uncomfortable in their seats until the plane is in the air. It’s almost frightening […].

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Southwest Airlines Earns Top Customer Experience Ratings for Airlines

Experience Matters

Southwest Airlines and AirTran deliver the best customer experience in the airline industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on […].

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What Southwest Airlines Could Have Done Better

Blake Morgan

Gary Kelly is arguably to blame for lacking Southwest Airlines’ runway vision – and it has culminated in a very public PR nightmare. Most airlines recovered after two days. A week after the winter storms ended, the airline has still not recovered. Southwest Airlines is known as the affordable fun airline.

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What Southwest Airlines Could Have Done Better This Christmas

Blake Morgan

Gary Kelly is arguably to blame for lacking Southwest Airlines’ runway vision – and it has culminated in a very public PR nightmare. . Most airlines recovered after two days. A week after the winter storms ended, the airline has still not recovered. Southwest Airlines is known as the affordable fun airline.

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Temkin Experience Ratings Industry Snapshot: Airlines

Experience Matters

Congratulations to Southwest Airlines for earning the highest customer experience score in the airline industry. Of the nine airlines included in this year’s Ratings, Southwest Airlines earned the highest score with a rating of 76%, putting it in 51st place overall out of 318 companies across 20 industries.

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