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Guest Blog: Instant Customer Service – Just Add Text Message

ShepHyken

He did – and in 2009 Zingle was born as the first two-way, business-and-customer communication platform. The post Guest Blog: Instant Customer Service – Just Add Text Message appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

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Guest Blog: In the CX world, tracking these metrics is a way of life!

ShepHyken

seconds in 2009! The post Guest Blog: In the CX world, tracking these metrics is a way of life! As much as success is about dreaming big, the path towards it is all about setting precise targets to hit or even surpass. Usain Bolt bettered his own 200 meters world record of 19.30 seconds in 2008 with a mind boggling 19.19

Metrics 91
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Supercharging Your Tech Stack with Totango: Streamline Your Workflows

Totango

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon.

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Exploring China’s research landscape and its future direction

Clarivate

It shows an acceleration in published research output, which increased five-fold between 2009 and 2021, well outpacing the U.S. Our latest ISI report, China’s research landscape , draws on Web of Science data to reveal the trajectory and dynamics of China’s research landscape. Our analysis suggests this trajectory is likely to continue.

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Attract the Right Candidates by Building and Defining a Strong Company Culture: a Netflix Case Study

Customer Bliss

In 2009, Netflix made cultural history when then chief talent officer Patty McCord and CEO Reed Hastings created a 124-page PowerPoint document entitled “Netflix Culture: Freedom & Responsibility.” .” Furthermore, in the wake of the “Great Resignation,” companies in every industry are feeling upheaval.

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Traveling One Millimeter Forward Together Towards 2023

One Millimeter Mindset

I commenced blogging in 2009. What is our next one millimeter forward together as we traverse towards 2023? How have your focus and perspective evolved? Heading towards a new year together, I remain grateful for your readership, inspiration and support. How about you?

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Power Countless Customer Experiences with inContact

NICE inContact

Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. The post Power Countless Customer Experiences with inContact appeared first on inContact Blog. Register now for the webinar!