The CX Storytime Tale of The Disappearing Digits
Russel Lolacher
AUGUST 30, 2018
In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Talk to a customer service agent. Live Chat, email, social media, phone call, she didn’t care. From this tale, what’s the one thing your business can take away to better serve your customers.
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