The Ultimate CX Infographic, 2018

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in .jpg The post The Ultimate CX Infographic, 2018 appeared first on Customer Experience Matters®. Customer experience Infographic ROI of Customer Experience

Mastering Customer Experience Metrics (Infographic)

Experience Matters

You can see different ways to download this infographic below. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Five Steps For Building A Strong CX Metrics Program The State of CX Metrics, 2017. The post Mastering Customer Experience Metrics (Infographic) appeared first on Customer Experience Matters®.

Propelling Experience Design (Infographic)

Experience Matters

This infographic provides an overview. Here are links to download different versions of the infographic: Infographic: in .jpg png format Here are some of the reports with data included in the infographic: Propelling Experience Design Across The Organization 2018 Temkin Emotion Ratings State of CX Management, 2018. The post Propelling Experience Design (Infographic) appeared first on Customer Experience Matters®.

Outstanding Experience Design {Infographic}

Michelli Experience

The post Outstanding Experience Design {Infographic} appeared first on Joseph Michelli. Customer Experience Infographic experience design infographic+ Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

15 Customer Experience Trends for 2018 (Infographic)

Experience Matters

” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg The post 15 Customer Experience Trends for 2018 (Infographic) appeared first on Customer Experience Matters®. Customer experience InfographicLast month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.”

{Infographic} Getting More Referrals

Michelli Experience

Six Laws of Customer Experience (Infographic)

Experience Matters

” We’ve developed an updated infographic that brings the laws to life. The post Six Laws of Customer Experience (Infographic) appeared first on Customer Experience Matters®. Customer experience InfographicThe most dowloaded content that I’ve published is our free eBook, The Six Laws of Customer Experience. It’s been translated into many languages and read by 10’s of 1,000s of people.

The Top 5 Women Customer Experience Influencers [Infographic]

CloudCherry

So, we’ve come up with an infographic to highlight the Top 5 Women Customer Experience Influencers. The post The Top 5 Women Customer Experience Influencers [Infographic] appeared first on CloudCherry. Customer Experience Infographic International Women's Day

Guide to Organizational Culture Change (Infographic)

Experience Matters

So it seemed like a fun idea to create an infographic on the topic. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ […]. CCXP1 Customer-Centric Culture Customer experience Employee Engagement InfographicWe regularly help companies create cultures that are more customer-centric. Enjoy!

Business Sustainability Infographic

Michelli Experience

The post Business Sustainability Infographic appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

ROI of Customer Experience (Infographic)

Experience Matters

In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015. You can download (and print) this infographic in different forms: Infographic : infographic in pdf , infographic in png.

ROI 249

The Top 5 Women Customer Experience Influencers [Infographic]

CloudCherry

So, we’ve come up with an infographic to highlight the Top 5 Women Customer Experience Influencers. The post The Top 5 Women Customer Experience Influencers [Infographic] appeared first on CloudCherry. Customer Experience Infographic International Women's Day

The Ultimate Customer Experience Infographic, 2016

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in.jpg format, in.pdf format 18″ x 24″ poster: in.jpg format, in.pdf format Filed under: CCXP3 Organizational Adoption […].

{Guest Infographic} Portrait of a Mobile Consumer

Michelli Experience

Infographic originally published to VoucherCloud.com & design by Maureen Sanford. Business Customer Engagement Customer Experience Customer Service Guest Post Infographic Mobile commerce Mobile Consumer Mobile data

Employee Engagement Primer (Infographic)

Experience Matters

That’s why Temkin Group put together an Employee Engagement Resource Page and developed this infographic. You can download the infographic (or poster) below. Here are links to download versions of the infographic: Poster (18′ x 24″) in.pdf file or in.jpg file Infographic […]. CCXP1 Customer-Centric Culture Customer experience Employee Engagement InfographicOne of Temkin Group’s four CX core competencies is Employee Engagement.

Building A Strong Voice of The Customer Program (Infographic)

Experience Matters

This infographic examines those efforts. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: State of VoC Programs, 2017 Renovating Your Voice of the Customer Program. The post Building A Strong Voice of The Customer Program (Infographic) appeared first on Customer Experience Matters®.

Customer Journey Mapping [Infographic]

Michelli Experience

The post Customer Journey Mapping [Infographic] appeared first on Joseph Michelli. Customer Advocacy Customer Engagement Customer Experience Customer Journey Mapping Infographic+ Joseph A. Michelli, Ph.D.

The Best Infographics of September

QuestionPro Audience

We’ve compiled the top 5 infographics, with a wide variety of topics. From quitting jobs to medicinal drugs, these infographics are sure to capture your attention and teach you a thing or two. This fun infographic teaches you how to say cheers in 33 different languages.

State of Voice of the Customer (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x 24″): poster in pdf, poster in png Filed under: […]. CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Customer experience Infographic Voice of the customer

State of Voice of the Customer (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x […]. CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Customer experience Infographic Voice of the customerVoice of the Customer (VoC) programs are a central part of most customer experience efforts.

{Infographic} Empathetic Design

Michelli Experience

The post {Infographic} Empathetic Design appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

The Ultimate Customer Experience Infographic, 2014

Experience Matters

In honor of Customer Experience Day, Temkin Group created its second annual “The State of Customer Experience” infographic. You can see a vertical infographic below or: Click here to download the vertical infographic (.pdf).

Customer Centricity | Infographic

Michelli Experience

The post Customer Centricity | Infographic appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Collage of 2018 Customer Experience Infographics (So Far)

Experience Matters

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year. The post Collage of 2018 Customer Experience Infographics (So Far) appeared first on Customer Experience Matters®. Customer experience Infographic

The Rise of Mobile CX (Infographic)

Experience Matters

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like. CCXP1 Customer-Centric Culture Customer Connectedness Customer experience InfographicIt pulls from a variety of Temkin Group research, including: Data Snapshot: Channel Preferences Benchmark, 2016, Five C’s of Mobile VoC Disruption, Data Snapshot: Media Use Benchmark, 2016, and The State […].

{Infographic} Empathic Design

Michelli Experience

The post {Infographic} Empathic Design appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

The Four CX Core Competencies (Infographic)

Experience Matters

We’ve created this infographic to showcase the competencies: Purposeful Leadership: Operate consistently with a clear set of values. 4 CX Core Competencies InfographicHopefully you’ve read our FREE report, The Four CX Core Competencies. It outlines the blueprint to building a customer-centric organization. Compelling Brand Values: Deliver on your brand promises to customers. Employee Engagement: Align employees with the goals of […].

Humanize Customer Experience (Infographic)

Experience Matters

As part of our focus on this topic, we put together this infographic that focuses on how we can Humanize CX. The post Humanize Customer Experience (Infographic) appeared first on Customer Experience Matters®. As you hopefully already know, Temkin Group has labelled 2018 The Year of Humanity.

12 CX Factoids: Ratings, People, and Leadership (Infographic)

Experience Matters

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. Below the infographic you’ll find links to download the graphic (as well as a poster), along with links to the referenced content.

Employee Engagement: A Goldmine of Untapped Value (Infographic)

Experience Matters

Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Employee Engagement Competency & Maturity, 2017 Employee Engagement Benchmark Study, 2017. The post Employee Engagement: A Goldmine of Untapped Value (Infographic) appeared first on Customer Experience Matters®. Customer experience Employee Engagement Infographic

The Untapped Value of Employee Engagement (Infographic)

Experience Matters

We created this infographic called “The Untapped Value of Employee Engagement” with some of our employee engagement research. If you like the infographic, then here are some other download formats that are made for prinintg: Click here to download the.pdf.

{Infographic} Getting More Referrals

Michelli Experience

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

Infographic: Introducing Alliance Enterprise

Astea

In this infographic, see why the world’s best service companies use the all new Alliance Enterprise™ platform for field service management. See how it works with this new infographic! Get Infographic.

{Infographic} Recovering Business Trust

Michelli Experience

The post {Infographic} Recovering Business Trust appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

{Infographic} Transforming Optimism on Transformation

Michelli Experience

The post {Infographic} Transforming Optimism on Transformation appeared first on Joseph Michelli.

The Ultimate CX Infographic, 2017

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in.jpg format, in.pdf format 18″ x 24″ poster: in.jpg format, in.pdf format This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.”

15 Customer Experience Factoids From 2015 (Infographic)

Experience Matters

In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from across many of our reports: You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster […]. Customer experience InfographicEvery year, Temkin Group publishes a lot of leading-edge customer experience research.

Top 5 Infographics of the Week

QuestionPro Audience

We love to know the latest research, and if it’s in an informative and easy-to-read infographic, even better! We’ve compiled this week’s best infographics, for your reading and visual pleasure. billion… or when someone creates an infographic of your life.

CX Metrics: Immature, But Improving (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster in pdf, poster in png Filed under: Customer Connectedness, Customer experience, CX measurement, Infographic. Customer Connectedness Customer experience CX measurement InfographicHere are some of insights from the report, State of CX Metrics, 2015.

What is CRM? | Infographic {Guest Post}

Michelli Experience

This infographic originally appeared on Salesforce.com. Infographic {Guest Post} appeared first on Joseph Michelli. Customer Engagement Customer Experience Guest Post Human Performance Infographic CRM Sales Salesforce

Online Training For a Customer-Centric Organization (Infographic)

Experience Matters

We created this infographic to tell the full story. The post Online Training For a Customer-Centric Organization (Infographic) appeared first on Customer Experience Matters®. Customer experience InfographicIn a recent post, I discussed how the CX Institute fills a customer experience transformation gap. Companies can’s become customer-centric without an approach that touches all employees. I encourage you to check out the CX Institute.

The Rise of Mobile CX (Infographic)

Experience Matters

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like. CCXP1 Customer-Centric Culture Customer Connectedness Customer experience InfographicIt pulls from a variety of Temkin Group research, including: Data Snapshot: Channel Preferences Benchmark, 2016, Five C’s of Mobile VoC Disruption, Data Snapshot: Media Use Benchmark, 2016, and The State […].

{Infographic} Supercharge your business by letting go

Michelli Experience

The post {Infographic} Supercharge your business by letting go appeared first on Joseph Michelli.