The Ultimate CX Infographic, 2018

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in .jpg The post The Ultimate CX Infographic, 2018 appeared first on Customer Experience Matters®. Customer experience Infographic ROI of Customer Experience

Mastering Customer Experience Metrics (Infographic)

Experience Matters

You can see different ways to download this infographic below. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Five Steps For Building A Strong CX Metrics Program The State of CX Metrics, 2017. The post Mastering Customer Experience Metrics (Infographic) appeared first on Customer Experience Matters®.

15 Customer Experience Trends for 2018 (Infographic)

Experience Matters

” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg The post 15 Customer Experience Trends for 2018 (Infographic) appeared first on Customer Experience Matters®. Customer experience InfographicLast month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.”

{Infographic} Getting More Referrals

Michelli Experience

The Ultimate Customer Experience Infographic, 2015

Experience Matters

Once again, Temkin Group is publishing a new infographic for CX Day. You can see the full infographic below. Here are links to: Download a printable infographic (.pdf). Customer experience Infographic ROI of Customer Experience

Propelling Experience Design (Infographic)

Experience Matters

This infographic provides an overview. Here are links to download different versions of the infographic: Infographic: in .jpg png format Here are some of the reports with data included in the infographic: Propelling Experience Design Across The Organization 2018 Temkin Emotion Ratings State of CX Management, 2018. The post Propelling Experience Design (Infographic) appeared first on Customer Experience Matters®.

Outstanding Experience Design {Infographic}

Michelli Experience

The post Outstanding Experience Design {Infographic} appeared first on Joseph Michelli. Customer Experience Infographic experience design infographic+ Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

ROI of Customer Experience (Infographic)

Experience Matters

In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015. You can download (and print) this infographic in different forms: Infographic : infographic in pdf , infographic in png.

ROI 249

The Ultimate Customer Experience Infographic, 2016

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in.jpg format, in.pdf format 18″ x 24″ poster: in.jpg format, in.pdf format Filed under: CCXP3 Organizational Adoption […].

The 10 Most Important Contact Center RFP Questions [Infographic]

BlueOcean

In this infographic, we list the 10 most important contact center RFP questions to provide a foundation for your RFP and equip you to make a more informed decision. The post The 10 Most Important Contact Center RFP Questions [Infographic] appeared first on Blue Ocean.

Employee Engagement Primer (Infographic)

Experience Matters

That’s why Temkin Group put together an Employee Engagement Resource Page and developed this infographic. You can download the infographic (or poster) below. Here are links to download versions of the infographic: Poster (18′ x 24″) in.pdf file or in.jpg file Infographic […]. CCXP1 Customer-Centric Culture Customer experience Employee Engagement InfographicOne of Temkin Group’s four CX core competencies is Employee Engagement.

{Guest Infographic} Portrait of a Mobile Consumer

Michelli Experience

Infographic originally published to VoucherCloud.com & design by Maureen Sanford. Business Customer Engagement Customer Experience Customer Service Guest Post Infographic Mobile commerce Mobile Consumer Mobile data

Six Laws of Customer Experience (Infographic)

Experience Matters

” We’ve developed an updated infographic that brings the laws to life. The post Six Laws of Customer Experience (Infographic) appeared first on Customer Experience Matters®. Customer experience InfographicThe most dowloaded content that I’ve published is our free eBook, The Six Laws of Customer Experience. It’s been translated into many languages and read by 10’s of 1,000s of people.

Business Sustainability Infographic

Michelli Experience

The post Business Sustainability Infographic appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

The Ultimate Customer Experience Infographic, 2014

Experience Matters

In honor of Customer Experience Day, Temkin Group created its second annual “The State of Customer Experience” infographic. You can see a vertical infographic below or: Click here to download the vertical infographic (.pdf).

The Cost of In-House vs Outsourced Contact Centers: An Infographic

BlueOcean

Either way, we’ve put together this handy infographic to help you compare the cost of in-house vs outsourced contact centers. The post The Cost of In-House vs Outsourced Contact Centers: An Infographic appeared first on Blue Ocean.

The Rise of Mobile CX (Infographic)

Experience Matters

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like. CCXP1 Customer-Centric Culture Customer Connectedness Customer experience InfographicIt pulls from a variety of Temkin Group research, including: Data Snapshot: Channel Preferences Benchmark, 2016, Five C’s of Mobile VoC Disruption, Data Snapshot: Media Use Benchmark, 2016, and The State […].

The Untapped Value of Employee Engagement (Infographic)

Experience Matters

We created this infographic called “The Untapped Value of Employee Engagement” with some of our employee engagement research. If you like the infographic, then here are some other download formats that are made for prinintg: Click here to download the.pdf.

State of Voice of the Customer (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x […]. CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Customer experience Infographic Voice of the customerVoice of the Customer (VoC) programs are a central part of most customer experience efforts.

State of Voice of the Customer (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x 24″): poster in pdf, poster in png Filed under: […]. CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Customer experience Infographic Voice of the customer

{Infographic} Empathetic Design

Michelli Experience

The post {Infographic} Empathetic Design appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Building A Strong Voice of The Customer Program (Infographic)

Experience Matters

This infographic examines those efforts. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: State of VoC Programs, 2017 Renovating Your Voice of the Customer Program. The post Building A Strong Voice of The Customer Program (Infographic) appeared first on Customer Experience Matters®.

{Infographic} Getting More Referrals

Michelli Experience

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

Customer Centricity | Infographic

Michelli Experience

The post Customer Centricity | Infographic appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

The Power of Customer Journey Thinking (Infographic)

Experience Matters

Customer Connectedness Customer experience InfographicI hate to break this news to you, but your customers most often interact with your organization because they have to, not because they want to. And when they do connect with you, it’s part of a larger journey that they’re on to achieve something more important than the interaction with you. That’s why it’s critical for organizations to understand and to design experiences for their customers’ journeys.

Customer Journey Mapping [Infographic]

Michelli Experience

The post Customer Journey Mapping [Infographic] appeared first on Joseph Michelli. Customer Advocacy Customer Engagement Customer Experience Customer Journey Mapping Infographic+ Joseph A. Michelli, Ph.D.

{Infographic} Empathic Design

Michelli Experience

The post {Infographic} Empathic Design appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

15 Customer Experience Factoids From 2015 (Infographic)

Experience Matters

In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from across many of our reports: You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster […]. Customer experience InfographicEvery year, Temkin Group publishes a lot of leading-edge customer experience research.

{Infographic} Recovering Business Trust

Michelli Experience

The post {Infographic} Recovering Business Trust appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

CX Metrics: Immature, But Improving (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster in pdf, poster in png Filed under: Customer Connectedness, Customer experience, CX measurement, Infographic. Customer Connectedness Customer experience CX measurement InfographicHere are some of insights from the report, State of CX Metrics, 2015.

{Infographic} Transforming Optimism on Transformation

Michelli Experience

The post {Infographic} Transforming Optimism on Transformation appeared first on Joseph Michelli.

The Four CX Core Competencies (Infographic)

Experience Matters

We’ve created this infographic to showcase the competencies: Purposeful Leadership: Operate consistently with a clear set of values. 4 CX Core Competencies InfographicHopefully you’ve read our FREE report, The Four CX Core Competencies. It outlines the blueprint to building a customer-centric organization. Compelling Brand Values: Deliver on your brand promises to customers. Employee Engagement: Align employees with the goals of […].

[Infographic] Why the Effortless Experience is Not Enough

GetFeedback

The infographic below recaps both positions on the effortless experience. GetFeedback's Customer Loyalty Infographic Copy to Clipboard. The post [Infographic] Why the Effortless Experience is Not Enough appeared first on GetFeedback Blog.

Employee Engagement: A Goldmine of Untapped Value (Infographic)

Experience Matters

Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Employee Engagement Competency & Maturity, 2017 Employee Engagement Benchmark Study, 2017. The post Employee Engagement: A Goldmine of Untapped Value (Infographic) appeared first on Customer Experience Matters®. Customer experience Employee Engagement Infographic

12 CX Factoids: Ratings, People, and Leadership (Infographic)

Experience Matters

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. Below the infographic you’ll find links to download the graphic (as well as a poster), along with links to the referenced content.

The Top 5 Women Customer Experience Influencers [Infographic]

CloudCherry

So, we’ve come up with an infographic to highlight the Top 5 Women Customer Experience Influencers. The post The Top 5 Women Customer Experience Influencers [Infographic] appeared first on CloudCherry. Customer Experience Infographic International Women's Day

Humanize Customer Experience (Infographic)

Experience Matters

As part of our focus on this topic, we put together this infographic that focuses on how we can Humanize CX. The post Humanize Customer Experience (Infographic) appeared first on Customer Experience Matters®. As you hopefully already know, Temkin Group has labelled 2018 The Year of Humanity.

The Ultimate CX Infographic, 2017

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in.jpg format, in.pdf format 18″ x 24″ poster: in.jpg format, in.pdf format This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.”

The Top 5 Women Customer Experience Influencers [Infographic]

CloudCherry

So, we’ve come up with an infographic to highlight the Top 5 Women Customer Experience Influencers. The post The Top 5 Women Customer Experience Influencers [Infographic] appeared first on CloudCherry. Customer Experience Infographic International Women's Day

The Rise of Mobile CX (Infographic)

Experience Matters

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like. CCXP1 Customer-Centric Culture Customer Connectedness Customer experience InfographicIt pulls from a variety of Temkin Group research, including: Data Snapshot: Channel Preferences Benchmark, 2016, Five C’s of Mobile VoC Disruption, Data Snapshot: Media Use Benchmark, 2016, and The State […].