The Ultimate CX Infographic, 2018

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in .jpg The post The Ultimate CX Infographic, 2018 appeared first on Customer Experience Matters®. Customer experience Infographic ROI of Customer Experience

Guide to Organizational Culture Change (Infographic)

Experience Matters

So it seemed like a fun idea to create an infographic on the topic. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ […]. CCXP1 Customer-Centric Culture Customer experience Employee Engagement InfographicWe regularly help companies create cultures that are more customer-centric. Enjoy!

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Mastering Customer Experience Metrics (Infographic)

Experience Matters

You can see different ways to download this infographic below. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Five Steps For Building A Strong CX Metrics Program The State of CX Metrics, 2017. The post Mastering Customer Experience Metrics (Infographic) appeared first on Customer Experience Matters®.

The Ultimate Customer Experience Infographic, 2016

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in.jpg format, in.pdf format 18″ x 24″ poster: in.jpg format, in.pdf format Filed under: CCXP3 Organizational Adoption […].

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!

15 Customer Experience Trends for 2018 (Infographic)

Experience Matters

” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg The post 15 Customer Experience Trends for 2018 (Infographic) appeared first on Customer Experience Matters®. Customer experience InfographicLast month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.”

Employee Engagement Primer (Infographic)

Experience Matters

That’s why Temkin Group put together an Employee Engagement Resource Page and developed this infographic. You can download the infographic (or poster) below. Here are links to download versions of the infographic: Poster (18′ x 24″) in.pdf file or in.jpg file Infographic […]. CCXP1 Customer-Centric Culture Customer experience Employee Engagement InfographicOne of Temkin Group’s four CX core competencies is Employee Engagement.

Propelling Experience Design (Infographic)

Experience Matters

This infographic provides an overview. Here are links to download different versions of the infographic: Infographic: in .jpg png format Here are some of the reports with data included in the infographic: Propelling Experience Design Across The Organization 2018 Temkin Emotion Ratings State of CX Management, 2018. The post Propelling Experience Design (Infographic) appeared first on Customer Experience Matters®.

{Guest Infographic} Portrait of a Mobile Consumer

Michelli Experience

Infographic originally published to VoucherCloud.com & design by Maureen Sanford. Business Customer Engagement Customer Experience Customer Service Guest Post Infographic Mobile commerce Mobile Consumer Mobile data

State of Voice of the Customer (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x […]. CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Customer experience Infographic Voice of the customerVoice of the Customer (VoC) programs are a central part of most customer experience efforts.

The High Cost of a Bad Hire

74% of organizations admit to making bad hires every year. Check out this infographic to learn how much these bad hires are costing you!

State of Voice of the Customer (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x 24″): poster in pdf, poster in png Filed under: […]. CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Customer experience Infographic Voice of the customer

The Ultimate Customer Experience Infographic, 2015

Experience Matters

Once again, Temkin Group is publishing a new infographic for CX Day. You can see the full infographic below. Here are links to: Download a printable infographic (.pdf). Customer experience Infographic ROI of Customer ExperienceDownload a printable 18″ x 24″ poster (.pdf).

Outstanding Experience Design {Infographic}

Michelli Experience

The post Outstanding Experience Design {Infographic} appeared first on Joseph Michelli. Customer Experience Infographic experience design infographic+ Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

CX Metrics: Immature, But Improving (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster in pdf, poster in png Filed under: Customer Connectedness, Customer experience, CX measurement, Infographic. Customer Connectedness Customer experience CX measurement InfographicHere are some of insights from the report, State of CX Metrics, 2015.

Virtual + Engaging: How to Bring Classroom Training Online (with Infographic)

10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.

{Infographic} Getting More Referrals

Michelli Experience

Business Customer Advocacy Customer Engagement Customer Experience Customer Experience Consulting Customer Experience Keynote customer loyalty Customer Service Customer Value Employee Engagement General Human Performance Joseph Michelli Infographic Leadership Development Michelli Experience Referrals The Michelli Experience

ROI of Customer Experience (Infographic)

Experience Matters

In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015. You can download (and print) this infographic in different forms: Infographic : infographic in pdf , infographic in png. Filed under: Customer experience , Infographic , ROI of Customer Experience. Customer experience Infographic ROI of Customer ExperiencePeople always ask about the connection between customer experience and business results.

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15 Customer Experience Factoids From 2015 (Infographic)

Experience Matters

In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from across many of our reports: You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster […]. Customer experience InfographicEvery year, Temkin Group publishes a lot of leading-edge customer experience research.

Building A Strong Voice of The Customer Program (Infographic)

Experience Matters

This infographic examines those efforts. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: State of VoC Programs, 2017 Renovating Your Voice of the Customer Program. The post Building A Strong Voice of The Customer Program (Infographic) appeared first on Customer Experience Matters®.

The Rise of Mobile CX (Infographic)

Experience Matters

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like. CCXP1 Customer-Centric Culture Customer Connectedness Customer experience InfographicIt pulls from a variety of Temkin Group research, including: Data Snapshot: Channel Preferences Benchmark, 2016, Five C’s of Mobile VoC Disruption, Data Snapshot: Media Use Benchmark, 2016, and The State […].

Six Laws of Customer Experience (Infographic)

Experience Matters

” We’ve developed an updated infographic that brings the laws to life. The post Six Laws of Customer Experience (Infographic) appeared first on Customer Experience Matters®. Customer experience InfographicThe most dowloaded content that I’ve published is our free eBook, The Six Laws of Customer Experience. It’s been translated into many languages and read by 10’s of 1,000s of people.

Customer Experience: The Path From Fluff to Tough (Infographic)

Experience Matters

Take a look at this infographic. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster […]. 4 CX Core Competencies Customer experience Infographic ROI of Customer ExperienceTemkin Group’s research shows that companies evolve through six stages of CX maturity, but the higher levels of maturity take a significant jump in focus and commitment. What does that path look like?

Business Sustainability Infographic

Michelli Experience

The post Business Sustainability Infographic appeared first on Joseph Michelli. Business Customer Engagement Customer Experience Human Performance Amazon business sustainability infographic Customer Experience Design Differentiation Infographic Service-Centric Strategic Planning The Michelli Experience Toys R US__. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Employee Engagement: A Goldmine of Untapped Value (Infographic)

Experience Matters

Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Employee Engagement Competency & Maturity, 2017 Employee Engagement Benchmark Study, 2017. The post Employee Engagement: A Goldmine of Untapped Value (Infographic) appeared first on Customer Experience Matters®. Customer experience Employee Engagement Infographic

12 CX Factoids: Ratings, People, and Leadership (Infographic)

Experience Matters

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. Below the infographic you’ll find links to download the graphic (as well as a poster), along with links to the referenced content.

2017 Customer Experience Trends (Video and Infographic)

Experience Matters

In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed We recently published our annual listing of CX trends.

Trends 239

2017 Customer Experience Trends (Video and Infographic)

Experience Matters

In case that wasn’t enough to satiate your needs, here’s a recorded webinar and an infographic describing the trends… Click on figure above to download infographic as a.png file, or click here to download it as a .pdf.Filed We recently published our annual listing of CX trends.

Trends 236

The Rise of Mobile CX (Infographic)

Experience Matters

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like. CCXP1 Customer-Centric Culture Customer Connectedness Customer experience InfographicIt pulls from a variety of Temkin Group research, including: Data Snapshot: Channel Preferences Benchmark, 2016, Five C’s of Mobile VoC Disruption, Data Snapshot: Media Use Benchmark, 2016, and The State […].

{Infographic} Transforming Optimism on Transformation

Michelli Experience

The post {Infographic} Transforming Optimism on Transformation appeared first on Joseph Michelli. Customer Engagement Customer Experience customer loyalty Customer Service Human Performance Joseph Michelli Customer engagement Infographic Leadership Management Optimism Service-Centric The Michelli Experience transformation

{Infographic} Empathetic Design

Michelli Experience

The post {Infographic} Empathetic Design appeared first on Joseph Michelli. Client Experience Consulting Customer Experience Customer Experience Consulting customer loyalty Customer Service Customer Value Infographic Joseph Michelli Leadership Consulting Patient Experience Consulting Client Experience Design Customer Experience Consultant Customer Experience Design Customer Service Consultant empathetic design Strategic Planning The Michelli Experience__. Joseph A. Michelli, Ph.D.

The Ultimate CX Infographic, 2017

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in.jpg format, in.pdf format 18″ x 24″ poster: in.jpg format, in.pdf format This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.”

Collage of 2018 Customer Experience Infographics (So Far)

Experience Matters

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year. The post Collage of 2018 Customer Experience Infographics (So Far) appeared first on Customer Experience Matters®. Customer experience Infographic

The Ultimate Customer Experience Infographic, 2014

Experience Matters

In honor of Customer Experience Day, Temkin Group created its second annual “The State of Customer Experience” infographic. You can see a vertical infographic below or: Click here to download the vertical infographic (.pdf). Here are links to the research referenced in this infographic: ROI of Customer Experience, 2014. Here’s a link to last year’s infographic.

{Infographic} Getting More Referrals

Michelli Experience

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli. Business Customer Advocacy Customer Engagement Customer Experience Customer Experience Consulting Customer Experience Keynote customer loyalty Customer Service Customer Value Employee Engagement General Human Performance Joseph Michelli Infographic Leadership Development Michelli Experience Referrals The Michelli Experience

Customer Journey Mapping [Infographic]

Michelli Experience

The post Customer Journey Mapping [Infographic] appeared first on Joseph Michelli. Customer Advocacy Customer Engagement Customer Experience Customer Journey Mapping Infographic+ Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies.

The Four CX Core Competencies (Infographic)

Experience Matters

We’ve created this infographic to showcase the competencies: Purposeful Leadership: Operate consistently with a clear set of values. 4 CX Core Competencies InfographicHopefully you’ve read our FREE report, The Four CX Core Competencies. It outlines the blueprint to building a customer-centric organization. Compelling Brand Values: Deliver on your brand promises to customers. Employee Engagement: Align employees with the goals of […].