The Ultimate CX Infographic, 2018

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in .jpg The post The Ultimate CX Infographic, 2018 appeared first on Customer Experience Matters®. Customer experience Infographic ROI of Customer Experience

Mastering Customer Experience Metrics (Infographic)

Experience Matters

You can see different ways to download this infographic below. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Five Steps For Building A Strong CX Metrics Program The State of CX Metrics, 2017. The post Mastering Customer Experience Metrics (Infographic) appeared first on Customer Experience Matters®.

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[Infographic] Why the Effortless Experience is Not Enough

GetFeedback

An infographic that explans why effortless experience is not all that matters when it comes to cultivating customer loyalty. Graphics

15 Customer Experience Trends for 2018 (Infographic)

Experience Matters

” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg The post 15 Customer Experience Trends for 2018 (Infographic) appeared first on Customer Experience Matters®. Customer experience InfographicLast month, Temkin Group published its annual list of CX trends and we labelled 2018 “The Year of Humanity.”

Propelling Experience Design (Infographic)

Experience Matters

This infographic provides an overview. Here are links to download different versions of the infographic: Infographic: in .jpg png format Here are some of the reports with data included in the infographic: Propelling Experience Design Across The Organization 2018 Temkin Emotion Ratings State of CX Management, 2018. The post Propelling Experience Design (Infographic) appeared first on Customer Experience Matters®.

Guide to Organizational Culture Change (Infographic)

Experience Matters

So it seemed like a fun idea to create an infographic on the topic. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ […]. CCXP1 Customer-Centric Culture Customer experience Employee Engagement InfographicWe regularly help companies create cultures that are more customer-centric. Enjoy!

{Guest Infographic} Portrait of a Mobile Consumer

Michelli Experience

Infographic originally published to VoucherCloud.com & design by Maureen Sanford. Business Customer Engagement Customer Experience Customer Service Guest Post Infographic Mobile commerce Mobile Consumer Mobile data

The Ultimate Customer Experience Infographic, 2016

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in.jpg format, in.pdf format 18″ x 24″ poster: in.jpg format, in.pdf format Filed under: CCXP3 Organizational Adoption […].

The Ultimate Customer Experience Infographic, 2015

Experience Matters

Once again, Temkin Group is publishing a new infographic for CX Day. You can see the full infographic below. Here are links to: Download a printable infographic (.pdf). Customer experience Infographic ROI of Customer Experience

The Latest Social Media Image Sizes Guide

Brandwatch CX

Design & Infographics

{Infographic} Getting More Referrals

Michelli Experience

Business Customer Advocacy Customer Engagement Customer Experience Customer Experience Consulting Customer Experience Keynote customer loyalty Customer Service Customer Value Employee Engagement General Human Performance Joseph Michelli Infographic Leadership Development Michelli Experience Referrals The Michelli Experience

[Infographic] How to Run a Voice of the Customer Program

GetFeedback

Infographic and cheat sheet on how to run a successful Voice of the Customer (VoC) program that will help improve customer experience across your brand.

The 10 Most Important Contact Center RFP Questions [Infographic]

BlueOcean

In this infographic, we list the 10 most important contact center RFP questions to provide a foundation for your RFP and equip you to make a more informed decision. The post The 10 Most Important Contact Center RFP Questions [Infographic] appeared first on Blue Ocean.

ROI of Customer Experience (Infographic)

Experience Matters

In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015. You can download (and print) this infographic in different forms: Infographic : infographic in pdf , infographic in png.

ROI 249

Building A Strong Voice of The Customer Program (Infographic)

Experience Matters

This infographic examines those efforts. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: State of VoC Programs, 2017 Renovating Your Voice of the Customer Program. The post Building A Strong Voice of The Customer Program (Infographic) appeared first on Customer Experience Matters®.

Six Laws of Customer Experience (Infographic)

Experience Matters

” We’ve developed an updated infographic that brings the laws to life. The post Six Laws of Customer Experience (Infographic) appeared first on Customer Experience Matters®. Customer experience InfographicThe most dowloaded content that I’ve published is our free eBook, The Six Laws of Customer Experience. It’s been translated into many languages and read by 10’s of 1,000s of people.

Employee Engagement Primer (Infographic)

Experience Matters

That’s why Temkin Group put together an Employee Engagement Resource Page and developed this infographic. You can download the infographic (or poster) below. Here are links to download versions of the infographic: Poster (18′ x 24″) in.pdf file or in.jpg file Infographic […]. CCXP1 Customer-Centric Culture Customer experience Employee Engagement InfographicOne of Temkin Group’s four CX core competencies is Employee Engagement.

Business Sustainability Infographic

Michelli Experience

The post Business Sustainability Infographic appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

State of Voice of the Customer (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x […]. CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Customer experience Infographic Voice of the customerVoice of the Customer (VoC) programs are a central part of most customer experience efforts.

State of Voice of the Customer (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ x 24″): poster in pdf, poster in png Filed under: […]. CCXP2 Voice of the Customer, Customer Insight, and Understanding CCXP6 Metrics, Measurement, and ROI Customer Connectedness Customer experience Infographic Voice of the customer

12 CX Factoids: Ratings, People, and Leadership (Infographic)

Experience Matters

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. Below the infographic you’ll find links to download the graphic (as well as a poster), along with links to the referenced content.

CX Metrics: Immature, But Improving (Infographic)

Experience Matters

You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster in pdf, poster in png Filed under: Customer Connectedness, Customer experience, CX measurement, Infographic. Customer Connectedness Customer experience CX measurement InfographicHere are some of insights from the report, State of CX Metrics, 2015.

The Cost of In-House vs Outsourced Contact Centers: An Infographic

BlueOcean

Either way, we’ve put together this handy infographic to help you compare the cost of in-house vs outsourced contact centers. The post The Cost of In-House vs Outsourced Contact Centers: An Infographic appeared first on Blue Ocean.

Employee Engagement: A Goldmine of Untapped Value (Infographic)

Experience Matters

Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Employee Engagement Competency & Maturity, 2017 Employee Engagement Benchmark Study, 2017. The post Employee Engagement: A Goldmine of Untapped Value (Infographic) appeared first on Customer Experience Matters®. Customer experience Employee Engagement Infographic

{Infographic} Transforming Optimism on Transformation

Michelli Experience

The post {Infographic} Transforming Optimism on Transformation appeared first on Joseph Michelli.

15 Customer Experience Factoids From 2015 (Infographic)

Experience Matters

In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from across many of our reports: You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster […]. Customer experience InfographicEvery year, Temkin Group publishes a lot of leading-edge customer experience research.

{Infographic} Empathetic Design

Michelli Experience

The post {Infographic} Empathetic Design appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

Customer Journey Mapping [Infographic]

Michelli Experience

The post Customer Journey Mapping [Infographic] appeared first on Joseph Michelli. Customer Advocacy Customer Engagement Customer Experience Customer Journey Mapping Infographic+ Joseph A. Michelli, Ph.D.

The Rise of Mobile CX (Infographic)

Experience Matters

I’m sure you’re not surprised to hear that mobile customer experience is on the rise, but this infographic provides some more insights on what that shift looks like. CCXP1 Customer-Centric Culture Customer Connectedness Customer experience InfographicIt pulls from a variety of Temkin Group research, including: Data Snapshot: Channel Preferences Benchmark, 2016, Five C’s of Mobile VoC Disruption, Data Snapshot: Media Use Benchmark, 2016, and The State […].

Collage of 2018 Customer Experience Infographics (So Far)

Experience Matters

We’re always looking for ways to share interesting data and concepts, so we regularly publish parts of our content in infographics. In case you’ve missed any of them, here’s a collage of the infographics that we’ve already published this year. The post Collage of 2018 Customer Experience Infographics (So Far) appeared first on Customer Experience Matters®. Customer experience Infographic

Customer Centricity | Infographic

Michelli Experience

The post Customer Centricity | Infographic appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

{Infographic} Empathic Design

Michelli Experience

The post {Infographic} Empathic Design appeared first on Joseph Michelli. __. Joseph A. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience.

{Infographic} Getting More Referrals

Michelli Experience

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

The Ultimate CX Infographic, 2017

Experience Matters

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in.jpg format, in.pdf format 18″ x 24″ poster: in.jpg format, in.pdf format This post is part of the Customer Experience Professionals Association’s Blog Carnival “Celebrating Customer Experience.”

{Infographic} Supercharge your business by letting go

Michelli Experience

The post {Infographic} Supercharge your business by letting go appeared first on Joseph Michelli.

{Infographic} Retail Armageddon, Chupacabra, and Other Myths

Michelli Experience

The post {Infographic} Retail Armageddon, Chupacabra, and Other Myths appeared first on Joseph Michelli. Save Save.

Customer Experience: The Path From Fluff to Tough (Infographic)

Experience Matters

Take a look at this infographic. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster […]. 4 CX Core Competencies Customer experience Infographic ROI of Customer ExperienceTemkin Group’s research shows that companies evolve through six stages of CX maturity, but the higher levels of maturity take a significant jump in focus and commitment. What does that path look like?