Totango

APRIL 7, 2021

In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon. There are apps for email, taking notes, tracking calendar events, posting to social media and so much more. The phrase spread like wildfire and has provided fodder for cheesy dad jokes to this day.

Social Media 118

Social Media Customer Success Tools Connections 118

Service Untitled

DECEMBER 27, 2010

Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service. photo credit: MoritzBarcelona.

Social Media 42

Social Media Trends Customer Experience Contact Center 42

CSM Magazine

MARCH 20, 2023

This includes working with big data, social media, brand-building, and marketing strategies. The book was originally published in 2003 and re-released in 2009, but it stays relevant today as well. David Scott also covers the role of social media and other modern tools in the success of companies.

Marketing 52

Marketing Social Media Advertising Case Study 52

Russel Lolacher

APRIL 10, 2017

I’ve heard a lot about how Twitter is dying as a social media platform lately. I remember in 2009, when I joined Twitter, it was a. No one is on Twitter. Sound familiar? Apparently no one is on it and we are wasting our time. The truth is, Twitter isn’t dead, it’s just changing.

Social Media 48

Social Media Customers Case Study Customer Care 48

Michel Falcon Experience

FEBRUARY 19, 2023

My first mentor in 2009-ish was a gentleman named Patrick Lewis, and he’s still somebody I’m in contact and learning from today, but that just didn’t happen overnight. Many of these individuals are on Instagram or active on some sort of social media platform. One most recently.

How To 60

How To Social Media Meeting Fashion 60

Optimove

OCTOBER 20, 2022

Social media remains one of the best ways to get your consumer feedback on products and services in real-time and build relationships. Use interactions to ask and know each person’s preferred channel within social media. The Great Recession of 2007-2009 was spurred by the housing bubble in the U.S.

Customer relationships 52

Customer relationships Consumers Marketing Social Media 52

Storyminers

APRIL 6, 2020

Even though companies are usually taking a step back in times of crisis (for example, during the global economic recession of 2007-2009), this case is totally different. The media might be more inclined to show what a large corporation has done, but even if you are a start-up, with no marketing strategy or whatsoever, you can still help.

Brands 147

Brands How To Policies Course 147

ijgolding

NOVEMBER 28, 2014

Unbeknown to United at the time, Dave Carroll is a Canadian musician and a member of the band ‘Sons of Maxwell’ As a result of the lack of desire demonstrated by United to deal with the issue, Dave felt that his only option was to reach out to social media to share his experience with as many people as possible.

Social Media 318

Social Media Airlines Video Consumers 318

Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Recently on Customers Rock! Countless reports and case studies have proven this linkage. Image credit: TommL ).

Social Media 154

Social Media Case Study Financial Banking 154

Andrew Mcfarland

SEPTEMBER 24, 2022

For example, 2/8/2009 is February 8th in North America, while 2/8/2009 is August 2nd in Europe. It means being aware of industry trends, following industry leaders on social media, and keeping in touch with industry peers. Cultural and language differences are another critical consideration in managing a project.

Management 48

Management Resources eBook Social Media 48

Forrester's Customer Insights

APRIL 11, 2019

The premise is simple: Post a photo of yourself in 2009 and a photo of yourself in 2019 to highlight certain changes that may have taken place in that time. Besides the security concerns of social media sites potentially mining […]. At the start of the new year, a meme called the 10-Year Challenge went viral.

Social Media 37

Social Media 37

ThriveableBiz

JANUARY 18, 2023

Four types of customers There’s an excellent 2009 Harvard University study by Professor John Quelch and Research Associate Katherine E. In the age of digital marketing, you can use simple and inexpensive tools like social media to stay in touch with customers and grow your relationship with practical content.

How To 98

How To Tips Social Media Customer relationships 98

Comm100

NOVEMBER 27, 2017

That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. The incident made Domino’s one of the first companies to take a major hit thanks to social media. Have a social media response team. The Twitterpology. Download Now.

Social Media 291

Social Media Video Effort Score Brands 291

Alida

APRIL 5, 2017

From web traffic to social media, retail brands regularly squeeze out every bit of customer data possible. After receiving disappointing scores on its 2009 patient satisfaction index, the clinic brought on a team of experts to conduct a quantitative and qualitative study on patients’ expectations.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Horizon CX

NOVEMBER 7, 2019

For all the good that has come from social media, some of it has degraded into a no-holds-barred inflaming finger-pointing interchange of bombastic and profane nonsense only meant to jack up people’s emotions to the level of inciting verbal terrorism. So why has this kind of language become so much more prevalent?

Social Media 113

Social Media Culture Retail Tips 113

Beyond Philosophy

JULY 26, 2017

In fact, the numbers show that since 2009, the rate of shrinkflation has been growing at a “staggering pace.” Customers worked out their feelings of disappointment on social media (as one does). Were all the products just in a cold pool? The Great Recession and Shrinkflation.

Social Media 120

Social Media Consulting Banking Customer Experience 120

ClearAction

FEBRUARY 7, 2016

Customer Experience Management Using Social Media BKM: Wells Fargo. Customer Experience Social Media Conversations BKM: Dell. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Live Chat, email, social media, phone call, she didn’t care. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today.

Social Media 48

Social Media Video Entertainment Software 48

SurveySparrow

DECEMBER 11, 2020

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. During the slowdown, people start to engage more with social media and social ads.

Advertising 52

Advertising Strategy Chatbots Social Media 52

Eptica

JUNE 20, 2018

hours per day online , up from just 3 hours in 2009. Make it simple for consumers to rate answers, and further increase efficiency by using the same knowledge base across multiple channels, such as email, social media and the telephone, as well as the web. hours per day online , up from just 3 hours in 2009.

Self Service 58

Self Service Customer Experience Knowledge Base Consumers 58

Comm100

FEBRUARY 19, 2014

Advances in technology over the years have added at least five additional channels to the list – email, web chat, SMS, phone apps and social media. Customer satisfaction with social media interactions is currently low as companies have yet to fully develop and integrate business practices for this channel.

Customer Satisfaction 100

Customer Satisfaction Multi-Channel Social Media Comparison 100

C3Centricity

JULY 30, 2018

Think about the much-publicised Tropicana disaster back in 2009, or the Gap logo change. If you aren’t, whatever you try to hide will eventually be uncovered and then made public on social media, probably with an accusation of unethical behaviour. Be transparent, in your operations, your actions and your plans.

Strategy 120

Strategy Marketing How To Customer Centricity 120

ReviewTrackers

APRIL 27, 2017

Social media helps for us as well. at the Cleveland Clinic from July 2007 to July 2009, according to Managed Healthcare Executive. . “I think advocacy is still the best marketing,” James Lohan, co-founder of Mr. & Mrs. Smith, said at the Skift Forum Europe.

Healthcare 50

Healthcare Insurance Hotels Hospitality 50

Russel Lolacher

AUGUST 30, 2018

In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Live Chat, email, social media, phone call, she didn’t care. As this was 2009 and Lynn wasn’t the most computer savvy person, social media wasn’t as obvious a communication channel as it is today.

Social Media 40

Social Media Video Entertainment Software 40

ShepHyken

MAY 26, 2017

seconds in 2009! Bikash Mohanty is the Content and Social Media guy at CloudCherry. As much as success is about dreaming big, the path towards it is all about setting precise targets to hit or even surpass. Usain Bolt bettered his own 200 meters world record of 19.30 seconds in 2008 with a mind boggling 19.19 Forza Italia.

Metrics 91

Metrics Net Promoter Score Effort Score Customer Satisfaction 91

Bill Quiseng

MAY 8, 2017

Social media accounts might be inaccurate or outdated. In 2006 and in 2009, John was awarded the Technology Executive of the Year, and the Titan of Technology awards by the CTA. While the Internet makes it easy to link up with others, it’s important to ensure connections are managed properly.

CRM 98

CRM Customer Relationship Management Customer relationships Social Media 98

CSM Magazine

DECEMBER 12, 2019

It’s also a 50% increase from 2009’s record low of $4.06 social media strategy, billing changes). There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S. That’s better than the pre-recession high of $4.4 trillion spent in 2007. Department store sales rose by 1.2%.

Customer Experience 52

Customer Experience Tips Self Service Average Handle Time 52

Clarabridge

JULY 18, 2018

In September 2009, Simon Sinek stood in the middle of a stage in a cozy theater in Puget Sound, Washington and delivered one of the most iconic TED talks to date. Although customer experience (CX) was a nascent space back in 2009, it is easy to extend his argument to the customer experience space today.

Effort Score 40

Effort Score Measurement Analysis Social Media 40

ShepHyken

JANUARY 5, 2018

Customer service channels like phone, email, live chat and even social media have been popular ways businesses are multiple channels to support customer needs. He did – and in 2009 Zingle was born as the first two-way, business-and-customer communication platform. There’s one that is missing. Text Messaging.

Customer Service 80

Customer Service Poor Customer Service Multi-Channel Study 80

transcosmos Information Systems

JULY 6, 2017

The increasing popularity of social media has given businesses a great opportunity to reach their customers where they’re at in real time. Today, social media plays an important role in the customer service industry. Social media is a channel for people to express their feelings, thoughts, and opinions.

Social Media 78

Social Media Tools Examples Customer Service 78

ShepHyken

JULY 11, 2022

That includes reviews of your company’s products or services, customer interactions on social media, customer conversations with contact centers, and much more. In the last six months alone, one in ten workers said they had quit their jobs, resulting in the highest UK quit rate since 2009.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

Magellan Solutions

OCTOBER 21, 2020

The basic e-discovery steps: Type the subject or keywords in a search engine or social media site. A 2009 study found that e-discovery increases the costs of legal processes. E-discovery lets you gather and secure information without paperwork. Meanwhile, in traditional research, you need to read heaps of books and documents.

Industry 52

Industry e-support Social Media Resources 52

Service Untitled

MAY 21, 2012

The organization started in 1998, and by 2009 Amazon paid one-billion dollars for an online shoe store which amazingly continues to entertain and delight while increasing its visibility, excelling in connecting with customers, and selling more online merchandise than most other stores.

Customer Service 80

Customer Service Entertainment Comparison Social Media 80

transcosmos Information Systems

FEBRUARY 13, 2018

Lafley was the CEO of multinational consumer goods company, Procter & Gamble , from 2000 to 2009 and from 2013 to 2015. (Image source: Fortune.com ) Photographer: Francis Specker/Bloomberg via Getty Images. Alan George “A.G.”

Customer Care 84

Customer Care Policies Customer Centricity Customers 84

Chattermill

SEPTEMBER 11, 2019

Ensure you collect data points across all customer touchpoints, across the entire customer journey such as complaints, support requests, transactions, social media and customer feedback. It begins with data collection. The average business has the average company has over 20 customer touchpoints.

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76

C3Centricity

JULY 2, 2016

I like his idea because the relationships a brand builds with its customers have become vitally important in today’s world of social media. The campaign ran from 2006 to 2009 and was a hilarious success, positively impacting the Mac’s image. SOURCE: Apple.

Brands 159

Brands Marketing Advertising Measurement 159

SurveySparrow

JUNE 29, 2022

In most cases, they observe the subjects in public places, like restaurants, cafes, malls, or even through their social media activity. Lora-Wainwright studied the challenge of the severe population in rural China from 2009 until 2013 using participant observation. Stuff taken directly out of a detective’s book, won’t you agree?

Examples 52

Examples Groups Sports Survey 52