Experience Matters

OCTOBER 2, 2018

To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. In this eBook, Humanizing Customer Experience, you will learn about: The Six Key Traits Of Human Beings that are important to understand how people think, feel, and act. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.

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eBook Customer Experience Groups Strategy 199

BlueOcean

NOVEMBER 11, 2020

The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. Contact Center Outsourcing Customer Service Outsourcing eBook Mike Hasler customer service outsourcing outsourced contact center

eBook 62

eBook Resources Customer Care Contact Center 62

Experience Matters

OCTOBER 6, 2015

In honor of CX Day , Temkin Group is publishing a free eBook: 15 Tips for Engaging Employees. Here’s the executive summary: . It is impossible for an organization to deliver a great customer experience without an engaged workforce.

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eBook Engagement Tips Groups 218

Experience Matters

OCTOBER 7, 2014

That’s why we created this free eBook: 25 Tips for Amplifying Empathy. Download free eBook. The eBook discusses these tips from a wide variety of companies: The bottom line : Pick a few tips to replicate and amplify empathy in your organization. Happy CX Day 2014 ! As I mentioned in my 14 Customer Experience Trends for 2014 , this year will be the “Year of Empathy.” ” Given the focus on this key area, Temkin Group created the Amplify Empathy movement.

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eBook Tips Trends Groups 218

Advertiser: ZoomInfo

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.

eBook

Experience Matters

OCTOBER 5, 2016

As part of our CX Day celebration, we’re giving away this free eBook: 25 Tips For Tapping Into Customer Emotions. Here’s the executive summary: Emotions play an essential role in how people form judgments and make decisions. Consequently, a customer’s emotional response to an experience with a company has a significant impact on their loyalty to […].

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eBook Tips Customer Connectedness Loyalty 217

Kerry Bodine

MARCH 21, 2016

This is my forward to Guy Nirpaz’ s new eBook on customer success, Farm Don’t Hunt , available today on Amazon. The disciplines of marketing and sales have traditionally owned a controlling stake in building customer relationships. On the surface, this makes a certain amount of sense: We need to make customers aware of our offerings and get them in the door.

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eBook Customer Success Customer Experience Airlines 131

Experience Matters

OCTOBER 3, 2017

As part of our CX Day celebration, which this year is focussed on Elevating Purpose, we’re giving away this free eBook: 25 Tips For Becoming A More Purposeful Leader. This eBook contains these 25 easily adoptable tips from across the Five P’s of Purposeful Leadership. Best Practices CCXP1 Customer-Centric Culture eBook Executive leadership Purposeful Leadership

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eBook Tips Video Groups 74

Help.com

FEBRUARY 1, 2015

We put some quotes from our conversations into our first customer service ebook on the secrets of customer service excellence. Help.com Customer Service Ebook. Thoughts or questions about the ebook? The post The First Help.com Customer Service Ebook appeared first on Help.com Blog. We recently spoke with seven customer service leaders from HubSpot , Bonobos , Cater2.me , Volusion , Gazelle , Alert Logic , and Endurance about customer service.

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eBook Customer Service Metrics How To 100

BlueOcean

OCTOBER 9, 2018

Grab your copy of our eBook to explore the following: Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value. eBook] appeared first on. Contact Center Outsourcing Customer Service Outsourcing eBook Mike Hasler Strategic Partnership contact center agent customer service outsourcing outsourced contact center strategic partnership

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eBook Contact Center Culture Connections 57

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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Customer Satisfaction

BlueOcean

JUNE 29, 2016

That’s why we’ve accumulated our most read posts and consolidated them into our Contact Center Buyer’s Guide, an eBook that will assist you in your quest for the right contact center outsourcer. The post [eBook] The 2016 Contact Center Buyer’s Guide appeared first on. If you’ve landed on our website, chances are you’re somewhere in the buying cycle for contact center services.

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eBook Contact Center Call Center How To 120

CustomerGauge

AUGUST 30, 2017

eBooks] Measuring and Acting on Customer Feedback with Monetized Net Promoter We’re thrilled to have released not one, but two eBooks […]. The post CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More appeared first on CustomerGauge. Inundated with too much news this month? No problem—we’ve got you covered. Check out everything you missed this August 2017 at CustomerGauge with a quick round up of major content from this month.

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eBook NPS Measurement Feedback 78

CXS

OCTOBER 20, 2020

Today, CMOs are charged with driving growth across the entire organization, from revenue to brand reputation, to innovation and customer retention, to … The post CMO’s Guide to Customer Experience eBook appeared first on CX 2020.

eBook 26

eBook Customer Retention Innovation Brands 26

iPerceptions

OCTOBER 20, 2015

Today, every data driven organization lives and breathes web analytics, from page views to bounce rates to time on site. However, the reality is that web analytics only tells half the story. It can tell you what happened but it can’t tell you why it happened. Digital Marketing

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eBook Data Marketing 79

Advertiser: ZoomInfo

ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy. In this eBook, we will reveal the good and the bad from our own campaign and highlight some key takeaways on how to improve your ABM strategies moving forward.

How To

MaritzCX

MAY 9, 2017

Customer experience (CX) has been a part of business, well, since the beginning of time. It’s only been the last decade that an entire industry has boomed around it. There couldn’t be a more exciting time to be in the CX field. It’s recently come out of its infant stages and not only are we. View Article. General

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eBook Leadership Industry Customer Experience 200

MaritzCX

MAY 9, 2017

Customer experience (CX) has been a part of business, well, since the beginning of time. It’s only been the last decade that an entire industry has boomed around it. There couldn’t be a more exciting time to be in the CX field. It’s recently come out of its infant stages and not only are we. View Article

eBook 200

eBook Leadership Industry Customer Experience 200

NetBase

FEBRUARY 18, 2019

If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! After you’re done reading the 2019 Influencer Marketing eBook , pop over and listen to our webinar on Engaging with Social Media Influencers to Tell Your Brand’s Story to round our your strategy. The post The 2019 Complete Guide to Influencer Marketing eBook appeared first on NetBase.

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eBook Marketing Comparison Analysis 52

Advantage Communications

MARCH 12, 2019

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center solution. Customer Service Trends

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eBook Contact Center Communication Brands 43

Advertiser: Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Engagement

NetBase

FEBRUARY 7, 2019

But it doesn’t happen by chance, and The 2019 Complete Guide to Instagram Listening Strategy eBook , reveals what winning brands and doing – and how! The post Announcing The 2019 Complete Guide to Instagram Listening Strategy eBook appeared first on NetBase. There are many places your brand could be creating a presence for itself online right now, and one that you just cannot ignore is (you guessed it) Instagram.

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eBook Strategy Brands Course 52

Feedbackly

FEBRUARY 27, 2020

The post FREE EBOOK – How to Build a Customer Experience Strategy appeared first on Feedbackly. How do you create an effective customer experience strategy? It’s definitely not a short-term plan. Building a CX strategy takes effective planning, management of. Uncategorized customer experience management customer experience strategy CX management CX strategy CXM

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eBook Feedback Strategy How To 45

Heart of the Customer

MARCH 1, 2018

I am very excited to announce that an eBook co-authored by Jim Tincher as well as fellow CX experts Kaan Ersun and Nicole Geosits is now available for download! The post FREE eBook: The Three E’s of a Game-Changing Customer Experience appeared first on Heart of the Customer. Whether you’re new to CX or are well-versed in the subject matter, I urge you to have a look. You can download it for free HERE. In […].

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eBook Customer Experience Customers 65

Bill Quiseng

AUGUST 10, 2015

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Find out more about Micah and his new ebook at the end of this post. While this ebook is directed to hospitality professionals, there is value for a manager of any business who has customers.

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eBook Hospitality Culture Hotels 106

Advertiser: Skilljar

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

ROI

Feedbackly

OCTOBER 13, 2020

You’ve taken the first step by becoming aware of the need for the right CX solution. Now the next step, the most crucial, is. Source

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eBook Tools Company How To 56

Confirmit

JULY 7, 2017

In this eBook we’ll provide an overview of the critical customer experience challenges faced by B to C organizations, along with best practice tips for improvement, and success stories drawn from our customer base. For business to consumer (B2C) organizations the customer experience can make or break your brand. Consistently superior brand experiences give you a significant edge over the competition, while disappointing ones lead straight to lost revenue.

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eBook B2C Return on Investment Touchpoint 40

Confirmit

JULY 7, 2017

In this eBook we’ll provide an overview of the critical customer experience challenges faced by B to C organizations, along with best practice tips for improvement, and success stories drawn from our customer base. For business to consumer (B2C) organizations the customer experience can make or break your brand. Consistently superior brand experiences give you a significant edge over the competition, while disappointing ones lead straight to lost revenue.

eBook 40

eBook B2C Return on Investment Touchpoint 40

iPerceptions

APRIL 7, 2016

Today, customers are in control. With the rapid adoption of technology, customers now know more about your products, services and reputation than you do, and their expectations are higher than ever. Customer Experience

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eBook Technology Customer Experience Customers 48

Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone

While organizations have been using communities for many years, it is only in the last few that executives have started to see the value that a community can offer. But now, in 2021, many executives have finally started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27 at 12 PM ET for a webinar exploring Chapter 2 of our 2021 Community Predictions eBook.

Government

Help Scout

MARCH 24, 2019

At first glance, the concept of “human-centered customer support” might appear somewhat redundant. Of course people are at the center of customer support. People are buying products; other people are supporting them. Why even make note of it? But consider all the times you’ve received dehumanizing service from a company that prioritizes nickel-and-diming their customers over delivering a positive customer experience.

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eBook Airlines Customer Experience Travel 40

Confirmit

JUNE 4, 2018

In the Confirmit for B2B ebook, we’ll explore some of the ways Confirmit B2B Customers are maximizing their CX program ROI and provide best practice tips to show you how to leverage CX to drive business growth You work hard to glean meaningful insights from the feedback you collect from your company’s Voice of the Customer (VoC) program.

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eBook B2B Customer Experience ROI 40

iPerceptions

APRIL 26, 2018

Voice of the Customer (VoC) provides you the ability to understand and anticipate your customers’ needs, wants, perceptions and preferences so you can better meet their ever-growing expectations. In the age of the Customer Experience (CX) , these insights are paramount to designing an online and offline experience that is superior to what your competitors are offering. Voice of the Customer

eBook 48

eBook Customer Experience Meeting Customers 48

BlueOcean

JUNE 13, 2017

Our latest eBook is your guide to everything you need to know about hiring contact center agents. Agent Recruiting Call Center Agents Contact Center Outsourcing eBook Patty Isnor contact center agent customer service outsourcing recruiting agentsAre you exploring outsourcing for the first time? Or perhaps you’re looking for a better alternative to your current contact center vendor? Either way, the idea of trusting someone else to take care of your customers can be overwhelming.

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Contact Center eBook Loyalty Brands 166

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In this eBook, we’ll arm you with the research you need to inform areas of investment, and 8 quick tips you can use to improve your contact center’s performance now!

Contact Center

Brad Cleveland

NOVEMBER 3, 2015

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Download your copy here! Call Center Contact Center Customer Service Leadership Research/Statistics benchmarks Brad Cleveland efficiency Five9 ICMI leadership

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eBook Contact Center Customer Satisfaction Metrics 24