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Kerry Bodine
JANUARY 27, 2021
And I hope you’ll find the ideas in this eBook both useful and inspiring in the year ahead. The post FREE eBook: The 2021 CX Outlook appeared first on Bodine & Co. Never in my life have I witnessed so many people collectively anticipate the turn of a calendar page.
Experience Matters
OCTOBER 2, 2018
To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. In this eBook, Humanizing Customer Experience, you will learn about: The Six Key Traits Of Human Beings that are important to understand how people think, feel, and act. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.
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BlueOcean
NOVEMBER 11, 2020
The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. Contact Center Outsourcing Customer Service Outsourcing eBook Mike Hasler customer service outsourcing outsourced contact center
Experience Matters
OCTOBER 6, 2015
In honor of CX Day , Temkin Group is publishing a free eBook: 15 Tips for Engaging Employees. Here’s the executive summary: . It is impossible for an organization to deliver a great customer experience without an engaged workforce.
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Two years later, CX pros wonder how the pandemic has changed customer expectations, and how their CX measurements should accommodate these changes. To find the answers we analyzed VOC data from a variety of industries. Download this eBook and learn what we discovered!
Experience Matters
OCTOBER 7, 2014
That’s why we created this free eBook: 25 Tips for Amplifying Empathy. Download free eBook. The eBook discusses these tips from a wide variety of companies: The bottom line : Pick a few tips to replicate and amplify empathy in your organization. Happy CX Day 2014 ! As I mentioned in my 14 Customer Experience Trends for 2014 , this year will be the “Year of Empathy.” ” Given the focus on this key area, Temkin Group created the Amplify Empathy movement.
Vanilla Forums
DECEMBER 31, 2021
2021 was a wild year - we produced so much content and we can’t believe how many of you found it worthwhile! Thanks for sticking with us these past 12 months, we’re super excited for the next! Community
Kerry Bodine
MARCH 21, 2016
This is my forward to Guy Nirpaz’ s new eBook on customer success, Farm Don’t Hunt , available today on Amazon. The disciplines of marketing and sales have traditionally owned a controlling stake in building customer relationships. On the surface, this makes a certain amount of sense: We need to make customers aware of our offerings and get them in the door.
Experience Matters
OCTOBER 3, 2017
As part of our CX Day celebration, which this year is focussed on Elevating Purpose, we’re giving away this free eBook: 25 Tips For Becoming A More Purposeful Leader. This eBook contains these 25 easily adoptable tips from across the Five P’s of Purposeful Leadership. Best Practices CCXP1 Customer-Centric Culture eBook Executive leadership Purposeful Leadership
Help.com
FEBRUARY 1, 2015
We put some quotes from our conversations into our first customer service ebook on the secrets of customer service excellence. Help.com Customer Service Ebook. Thoughts or questions about the ebook? The post The First Help.com Customer Service Ebook appeared first on Help.com Blog. We recently spoke with seven customer service leaders from HubSpot , Bonobos , Cater2.me , Volusion , Gazelle , Alert Logic , and Endurance about customer service.
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We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.
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BlueOcean
OCTOBER 9, 2018
Grab your copy of our eBook to explore the following: Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value. eBook] appeared first on. Contact Center Outsourcing Customer Service Outsourcing eBook Mike Hasler Strategic Partnership contact center agent customer service outsourcing outsourced contact center strategic partnership
BlueOcean
JUNE 29, 2016
That’s why we’ve accumulated our most read posts and consolidated them into our Contact Center Buyer’s Guide, an eBook that will assist you in your quest for the right contact center outsourcer. The post [eBook] The 2016 Contact Center Buyer’s Guide appeared first on. If you’ve landed on our website, chances are you’re somewhere in the buying cycle for contact center services.
Vanilla Forums
DECEMBER 23, 2020
That being said, it's time to take a look back at the most popular eBooks that we made just for you this year! It's been a difficult year for all of us, but like everything, the year 2020 has finally come to an end.
CustomerGauge
AUGUST 30, 2017
eBooks] Measuring and Acting on Customer Feedback with Monetized Net Promoter We’re thrilled to have released not one, but two eBooks […]. The post CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More appeared first on CustomerGauge. Inundated with too much news this month? No problem—we’ve got you covered. Check out everything you missed this August 2017 at CustomerGauge with a quick round up of major content from this month.
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What kind of reaction do you notice when “voice of the customer” is mentioned at your company? Chances are it conjures up some mix of frustration, anxiety, disappointment, confusion, or avoidance. That’s because today, most companies fail to get a real payoff from their voice of the customer (VOC) investment. Your VOC program needs to be carefully designed; this eBook will guide you with the 4 dimensions for true success. Download the eBook today!
iPerceptions
OCTOBER 20, 2015
Today, every data driven organization lives and breathes web analytics, from page views to bounce rates to time on site. However, the reality is that web analytics only tells half the story. It can tell you what happened but it can’t tell you why it happened. Digital Marketing
InMoment XI
MAY 9, 2017
Customer experience (CX) has been a part of business, well, since the beginning of time. It’s only been the last decade that an entire industry has boomed around it. There couldn’t be a more exciting time to be in the CX field. It’s recently come out of its infant stages and not only are we. View Article. General
InMoment XI
MAY 9, 2017
Customer experience (CX) has been a part of business, well, since the beginning of time. It’s only been the last decade that an entire industry has boomed around it. There couldn’t be a more exciting time to be in the CX field. It’s recently come out of its infant stages and not only are we. View Article
Feedbackly
AUGUST 4, 2021
We know CX matters when it comes to sales. Today, a whopping 46% of consumers say that customer experience is the main driver of. Insight
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When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.
CXS
OCTOBER 20, 2020
Today, CMOs are charged with driving growth across the entire organization, from revenue to brand reputation, to innovation and customer retention, to … The post CMO’s Guide to Customer Experience eBook appeared first on CX 2020.
Feedbackly
FEBRUARY 27, 2020
The post FREE EBOOK – How to Build a Customer Experience Strategy appeared first on Feedbackly. How do you create an effective customer experience strategy? It’s definitely not a short-term plan. Building a CX strategy takes effective planning, management of.
Bill Quiseng
AUGUST 10, 2015
So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Find out more about Micah and his new ebook at the end of this post. While this ebook is directed to hospitality professionals, there is value for a manager of any business who has customers.
NetBase
FEBRUARY 18, 2019
If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! After you’re done reading the 2019 Influencer Marketing eBook , pop over and listen to our webinar on Engaging with Social Media Influencers to Tell Your Brand’s Story to round our your strategy. The post The 2019 Complete Guide to Influencer Marketing eBook appeared first on NetBase.
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How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!
NetBase
FEBRUARY 7, 2019
But it doesn’t happen by chance, and The 2019 Complete Guide to Instagram Listening Strategy eBook , reveals what winning brands and doing – and how! The post Announcing The 2019 Complete Guide to Instagram Listening Strategy eBook appeared first on NetBase. There are many places your brand could be creating a presence for itself online right now, and one that you just cannot ignore is (you guessed it) Instagram.
Advantage Communications
MARCH 12, 2019
Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center solution. Customer Service Trends
Confirmit
JULY 7, 2017
In this eBook we’ll provide an overview of the critical customer experience challenges faced by B to C organizations, along with best practice tips for improvement, and success stories drawn from our customer base. For business to consumer (B2C) organizations the customer experience can make or break your brand. Consistently superior brand experiences give you a significant edge over the competition, while disappointing ones lead straight to lost revenue.
Confirmit
JULY 7, 2017
In this eBook we’ll provide an overview of the critical customer experience challenges faced by B to C organizations, along with best practice tips for improvement, and success stories drawn from our customer base. For business to consumer (B2C) organizations the customer experience can make or break your brand. Consistently superior brand experiences give you a significant edge over the competition, while disappointing ones lead straight to lost revenue.
Advertiser: ZoomInfo
ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy. In this eBook, we will reveal the good and the bad from our own campaign and highlight some key takeaways on how to improve your ABM strategies moving forward.
Heart of the Customer
MARCH 1, 2018
I am very excited to announce that an eBook co-authored by Jim Tincher as well as fellow CX experts Kaan Ersun and Nicole Geosits is now available for download! The post FREE eBook: The Three E’s of a Game-Changing Customer Experience appeared first on Heart of the Customer. Whether you’re new to CX or are well-versed in the subject matter, I urge you to have a look. You can download it for free HERE. In […].
SAP Customer Experience
SEPTEMBER 14, 2021
In today’s fast-moving business world, it’s important to innovate faster and increase quality to inspire customers and help employees work smarter. Success is based on assessing new ways of working with the right tools, people, and processes.
Confirmit
JUNE 4, 2018
In the Confirmit for B2B ebook, we’ll explore some of the ways Confirmit B2B Customers are maximizing their CX program ROI and provide best practice tips to show you how to leverage CX to drive business growth You work hard to glean meaningful insights from the feedback you collect from your company’s Voice of the Customer (VoC) program.
Feedbackly
OCTOBER 13, 2020
You’ve taken the first step by becoming aware of the need for the right CX solution. Now the next step, the most crucial, is. Source
Advertiser: Vanilla Forums
Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.
iPerceptions
APRIL 7, 2016
Today, customers are in control. With the rapid adoption of technology, customers now know more about your products, services and reputation than you do, and their expectations are higher than ever. Customer Experience
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