How to Reach the Next Level of CX Leadership with NPS2 (eBook)
JULY 17, 2015
Customer-Centric Operations eBook NPS2Net Promoter 2.0
Forward To New eBook on Customer Success
MARCH 21, 2016
This is my forward to Guy Nirpaz’ s new eBook on customer success, Farm Don’t Hunt , available today on Amazon. The disciplines of marketing and sales have traditionally owned a controlling stake in building customer relationships.
eBook: 25 Tips for Amplifying Empathy
OCTOBER 7, 2014
That’s why we created this free eBook: 25 Tips for Amplifying Empathy. Download free eBook. The eBook discusses these tips from a wide variety of companies: The bottom line : Pick a few tips to replicate and amplify empathy in your organization. Happy CX Day 2014 !
eBook: 15 Tips for Engaging Employees
OCTOBER 6, 2015
In honor of CX Day , Temkin Group is publishing a free eBook: 15 Tips for Engaging Employees. Here’s the executive summary: . It is impossible for an organization to deliver a great customer experience without an engaged workforce.
Are Your Technology Decisions Killing Your Customer Experience?
Read this eBook to learn how your database technology decisions can affect your ability to deliver either a transformational customer experience or a lackluster, dissatisfying encounter that benefits your competitors, not your bottom line
Free eBook: 25 Tips For Tapping Into Customer Emotions
OCTOBER 5, 2016
As part of our CX Day celebration, we’re giving away this free eBook: 25 Tips For Tapping Into Customer Emotions. Here’s the executive summary: Emotions play an essential role in how people form judgments and make decisions. Consequently, a customer’s emotional response to an experience with a company has a significant impact on their loyalty to […].
[Free eBook] What's Driving Your Web Analytics?
OCTOBER 20, 2015
Today, every data driven organization lives and breathes web analytics, from page views to bounce rates to time on site. However, the reality is that web analytics only tells half the story. It can tell you what happened but it can’t tell you why it happened. Digital Marketing
It is 6 Times More Expensive to Win a New Customer than to Retain an Existing One
MARCH 14, 2016
Download this new eBook today to get expert suggestions on where your attention and budget should be focused in 2016: The post It is 6 Times More Expensive to Win a New Customer than to Retain an Existing One appeared first on Parature.
The First Help.com Customer Service Ebook
FEBRUARY 1, 2015
We put some quotes from our conversations into our first customer service ebook on the secrets of customer service excellence. Help.com Customer Service Ebook. Thoughts or questions about the ebook? The post The First Help.com Customer Service Ebook appeared first on Help.com Blog. We recently spoke with seven customer service leaders from HubSpot , Bonobos , Cater2.me , Volusion , Gazelle , Alert Logic , and Endurance about customer service.
THE 2015 CUSTOMER EXPERIENCE OUTLOOK
JANUARY 22, 2015
I’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders.
Five Steps to Uncovering the Real Customer Experience Journey
JUNE 24, 2015
Download the free ebook here. This post comes from chapter 8 of MaritzCX’s new book Customer Experience is Your Business. When I was growing up, a 50-cent, bottomless cup of coffee was the norm.
What you need to know about the Consumer Rights Act 2015 digital content
SEPTEMBER 25, 2015
5) Replacement or repair is, generally, a first stage that must be gone through before any refund is payable if someone downloads an ebook for example and then insists on refund for any reason. The Consumer Rights Act 2015 comes into force on the 1st October 2015.
The 2017 Customer Experience Outlook
JANUARY 17, 2017
I’m thrilled to announce the publication of our latest FREE eBook: The 2017 Customer Experience Outlook. I hope you’ll find the ideas in this eBook both useful and inspiring for the year ahead.
Customer Experience Survival Guide
MARCH 26, 2015
Sprinklr ebook cover Feeling like you need some guidance with your CX Journey? I''m excited to share details about a new ebook for which I wrote a chapter. Not sure where to turn? The book was compiled by Sprinklr , and it''s aptly titled, The Survival Guide to Customer Experience.
3 Best Practices to Retain Customers and Stop Churn
MARCH 6, 2017
In our most recent eBook and How to Become a Customer Retention Champion infographic, we walked through best practices for retaining your customers and stopping churn.
Amazon Publishing & Marketing: How To Do It Right - Frank Reactions
JUNE 6, 2014
Blog Canada Content Content Marketing Frank Reactions Podcast Internet Marketing Marketing Research Sales Shows Strategies Amazon blog book Brenda Collins business business strategy e-book e-marketing e-sales e-strategy ebook emarketing internet marketing interview make money online marketing online marketing online sales publishing sales sell on Amazon selling small business web sales
[Free eBook] The Definitive Guide to Customer Experience
APRIL 7, 2016
Today, customers are in control. With the rapid adoption of technology, customers now know more about your products, services and reputation than you do, and their expectations are higher than ever. Customer Experience
How content marketing helps you support customers, not just win them
OCTOBER 6, 2015
Ebooks. What’s great about ebooks is that they can be a collection of previous blog posts so they are extremely easy to publish. Here’s an example of how this would look, from the table of contents for a Kayako ebook: The Ultimate Guide to Communicating Product Feedback.
Omni-channel Feedback in an Omni-channel World
JULY 2, 2015
Download the free ebook here. This post comes from chapter 16 of MaritzCX’s new book Customer Experience is Your Business.
15 Ways To Rock Customer Experience in 2015
DECEMBER 17, 2014
Sign up for updates below and you’ll get our free ebook to help you get started!). Receive exclusive content, updates, and our FREE Mission Statement ebook. To receive exclusive content, updates, and our FREE Mission Statement ebook, please enter your email address.
Why companies are focusing on their customer experience strategy
MAY 10, 2016
Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical.
How CMOs Can Build Cross-Functional Relationships & Improve The Customer Experience
OCTOBER 15, 2015
Free eBook: Transforming HP Software’s Customer Experience With Advocacy. Free eBook: The CMO’s Guide to Next Gen Brand Building. This eBook features key insights from forward-thinking CMOs and marketing leaders on: The changing role of the CMO. Download the eBook now.
5 powerful TED videos that will make you a smarter researcher
APRIL 22, 2016
RELATED RESOURCE: For more tips on how to thrive in market research, check out the ebook Smarter Researcher. . For more tips on how to become a market researcher, check out the ebook Smarter Researcher.
THE 2015 CUSTOMER EXPERIENCE OUTLOOK
JANUARY 22, 2015
I’m thrilled to announce the publication of a FREE eBook: The 2015 Customer Experience Outlook. This eBook is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about Intelligent Experiences: Where CX Meets Tech (page 28). You’ll also find articles from : B. Joseph Pine II & James H. Gilmore, Brandon […]. The post THE 2015 CUSTOMER EXPERIENCE OUTLOOK appeared first on Mike Wittenstein.
The Authoritative Guide to #CX
JANUARY 4, 2017
Parts of that whitepaper and another I had written for GMC Software were incorporated into their first ebook, The Authoritative Guide to Achieving CX Excellence: Unlocking the Power of Customer Communications Management (CCM).
The Six Laws of Customer Experience (Video)
OCTOBER 23, 2014
For more information, take a look at the 6 Laws of CX Infographic or download the free eBook. This video explains The Six Laws of Customer Experience.
2017: The Year Of The Journey
JANUARY 23, 2017
This article originally appeared in the eBook The 2017 Customer Experience Outlook , a collection of ideas from customer experience authors, designers, and industry leaders. Over the last decade, journey maps have transformed from obscure design artifacts to common customer experience tools.
eBook blog posts: 4 Ways to Create a Perfect Customer Experience
JULY 7, 2015
Customer service has come a long way since the 20th century, but maybe not long enough. Gone are the days of politely written letters from disappointed customers which only demanded polite replies and maybe a freebie thrown in to “keep the customer satisfied”. In the age of omni-channel customer experience, the torrent of customer demands can seem endless and the task of managing and effectively responding to customer needs looks almost impossible
The Survival Guide to Customer Experience
MARCH 25, 2015
It is a new eBook from Sprinklr called, “ The Survival Guide to Customer Experience.” Here’s a synopsis of the eBook: It doesn’t matter what your ads say. Download your complimentary copy of the ebook here.
The Relationship Between Customer Engagement, Loyalty And Revenue
OCTOBER 11, 2015
This free eBook demonstrates how forward-thinking companies are mobilizing their best customers to deliver results through every stage of the revenue cycle, including: Act-On Software’s pipeline filling referral program. Download my free eBook now.
Spring Clean Your CX Program with Our Success Toolkit
APRIL 11, 2016
NPS eBook CX CEM JourneyWho doesn’t love springtime, with its fresh starts and renewed energy? Bring a little springtime to your customer experience management program with our three-part success toolkit. Get ready to refresh!
What Will Your Customer Stories Be This Year?
JANUARY 5, 2016
Desire is an emotion that will earn growth & prosperity for your business. Click To Tweet. Customers desire a reliable experience. That’s why I harp on the phrase “earn the right to grow.” Desire is an emotion that will earn growth and prosperity for your business.
How A Software Giant Enhanced The Customer Experience Using Advocacy
JUNE 12, 2015
Chris and his team shared all of the details of how they engaged, educated and delighted the HP ITSM Insiders in our new eBook, Transforming HP Software’s Customer Experience With Advocacy. To read the eBook for free, and discuss the ideas in it, visit our VIP Community.
Earn Customer Desire and the Right to Grow
AUGUST 20, 2015
I’m introducing a new word for you to consider: desire. Its time to replace the word ‘loyalty’ with the word desire. What I’ve experienced and observed is that ‘loyalty’ can be something to go get from customers, rather than something to be earned.
What is customer intelligence? How a deeper customer understanding drives revenue and sales
MARCH 10, 2016
The following is an excerpt from The Enterprise Guide to Customer Intelligence , an ebook that explores the different tactics companies use to gain a deeper understanding of the customer. Get your copy of the ebook to learn more.
Have You Downloaded “The 2015 Customer Experience Outlook”?
FEBRUARY 5, 2015
I was honored to be a part of this ebook, The 2015 Customer Experience Outlook – A Collection of Ideas for the Year Ahead brought to you by Kerry Bodine & Doberman. Make the ebook a part of your customer experience toolkit. Download your free copy of the ebook. It’s is a collection of ideas from customer experience authors, designers, and industry leaders. I contributed an article about five competencies for Chief Customer Officers.
Why Customer Experience Is The New Demand Gen
MAY 14, 2015
Download your FREE eBook now. Sales and marketing used to be a match made in heaven—but that relationship is now outdated. Modern buyers have access to more product information, reviews and peer recommendations online than they know what to do with.
How customer intelligence software helps companies fight the survey epidemic
APRIL 7, 2016
Scott Miller, CEO of Vision Critical and author of the ebook No Spam Surveys: Why Ad-Hoc Surveys Don’t Work , agrees. Jon Reed, the co-founder of the website diginomica , is sick and tired of surveys.
The Beautiful Intersection of Content and Customer Experience
MAY 27, 2015
She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011).