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You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook]

BlueOcean

But we’ve got you—just grab a copy of our latest eBook. The post You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook] appeared first on Blue Ocean. It’s a quick download where you’ll find a handful of higher value RFP questions about contact center technology, attrition, and the BCP.

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FREE eBook: The 2021 CX Outlook

Kerry Bodine

And I hope you’ll find the ideas in this eBook both useful and inspiring in the year ahead. The post FREE eBook: The 2021 CX Outlook appeared first on Bodine & Co. In addition to myself, the contributors include Jeanne Bliss, Annette Franz, Shep Hyken, Ian Golding, Don Peppers, Stan Phelps, and Natalie Petouhoff.

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Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook]

BlueOcean

The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. In this guide, we dive into the various impacts of the pandemic on the decision to outsource your customer care. Get your copy now. Just fill out the form.

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eBook: Humanizing Customer Experience

Experience Matters

To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.

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4 AI Hacks to Make Sales Teams More Efficient

In this eBook, discover four AI assisted sales hacks and get your reps hitting their number: Clone ideal accounts. Download the eBook today! For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Automate personalized outreach.

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Free eBook: The 6 Laws Of Customer Experience

Experience Matters

This is an update to the original eBook that was published in 2008. So enjoy the updated eBook: The 6 Laws Of Customer Experience: The Fundamental Truths That Define How Organizations Treat Customers Just like the three laws that govern all of physics, there are a set of fundamental truths about how customer experience operates.

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New eBook: Unlocking Load Flexibility Potential

Uplight

Uplight’s new ebook, “Unlocking Load Flexibility Potential: Understanding Customer Knowledge, Barriers, and Experiences”, unveils how to maximize participation in load flexibility programs, such as time-of-use (TOU) rates and demand response (DR).

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Best Practices for Marketing Database Cleanse

ZoomInfo has produced this eBook to help marketing leaders understand best practices around cost and value when it comes to choosing a B2B contact data provider. Download the eBook to get the most out of your database cleanse and find an appropriate vendor for your B2B marketing objectives. Database Audits.

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A Strategic Guide to Community Gamification

Our eBook explains how, with topics like: What is gamification? Download the eBook now! Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers. The 3 pillars of a successful gamification strategy. How to use gamification to improve customers success outcomes.

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Data-Driven Marketing 101

This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics. Here’s what’s covered: How data-driven marketing drives the customer experience. Understanding marketing strategy & performance. The most challenging obstacles to data-driven marketing success.

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.

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3 Reasons to Prioritize On-Demand Customer Training

In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process. On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle.

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The Power of Conversation Intelligence

This eBook will answer all your questions and more by providing a complete overview of Conversation Intelligence and its importance in Revenue organizations, delivering impact from your Sales Development Representatives all the way to the C-Suite. In this eBook, we’ll cover: The history of Conversation Intelligence.

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Community Predictions 2022

Welcome…to the 7th Edition of Vanilla Forums’ Community Predictions eBook. If you run a community, are part of a community, or are debating whether or not to launch one, this eBook is for you. We sat down with 22 experts to discover what's coming for community in 2022. Together, we worked out ten key takeaways for the coming year.

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Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.