Beyond Philosophy

JULY 26, 2017

In fact, the numbers show that since 2009, the rate of shrinkflation has been growing at a “staggering pace.” The Great Recession made many customers more price sensitive than they were before the recession. Customers worked out their feelings of disappointment on social media (as one does).

Social Media 120

Social Media Consulting Banking Customer Experience 120

transcosmos Information Systems

FEBRUARY 13, 2018

While many were skeptical about this idea, Bezos proved them wrong when his company made actual drone deliveries for the first time to customers in the UK in December 2016. Bezos’ propensity for using technology to enhance the customer experience comes from his belief that companies should develop “ obsessive customer focus.”.

Customer Care 84

Customer Care Policies Customer Centricity Customers 84

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Adrian Swinscoe. Annette Franz. Bob Thompson.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

transcosmos Information Systems

NOVEMBER 6, 2018

According to Bezos, “Customers are always beautifully, wonderfully dissatisfied… even when they don’t yet know it, customers want something better, and your desire to delight will drive you to invent.” Lesson #5: Obsessive customer focus. Bezos believes that what’s best for the customer is also what’s best for the company.

Customer Service 48

Customer Service Ecommerce Hotels Wait Times 48

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Megan Germann – CCXP, Author, Voice of the Customer Advocate.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Beyond Philosophy

SEPTEMBER 13, 2016

It’s about hiring the most customer sensitive, proactive staff, training them to be customer focused, and making customer processes as friendly as possible. To summarize, stakeholders now expect more from social media, and are using it more, and more effectively, than ever before.

Social Media 60

Social Media Multi-Channel B2C B2B 60

SurveySparrow

AUGUST 23, 2019

Companies like L L Bean, Amazon, and Zappos.com are super beloved to its customers because they have a customer-focused culture. Tony Hseih, the founder of Zappos, even wrote a book called Delivering Happiness , which was all about creating a culture of happiness for its customers and employees alike. Reading comments.

Consumers 53

Consumers Sales Social Media Study 53