Remove legal terms-of-service
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35 Indicators that a Company Isn’t Customer-Centric

CX Accelerator

By Jeremy Watkin and the CX Accelerator Community I’ve got a big trip coming up, and in preparation, I needed to check my flight itinerary so I could book a rental car and long-term airport parking. It was incredibly distressing to encounter a customer service representative who clearly couldn’t care less if I ever left my house again.

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Top 9 Questions: ESG & the Contact Center RFP

BlueOcean

This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values. Practicing environmentally conscious efforts can help companies (and, yes, your vendors) improve operational efficiencies and costs. This is especially true for smaller, privately-owned companies.

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Improving Client Relationships: Role of Customer Feedback in Legal Practice

SurveySensum

Building and sustaining strong client relationships is paramount in the legal profession, where trust serves as the cornerstone for success. And client surveys have emerged as a key tool in understanding client satisfaction and improving overall service quality.

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The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

Legal Action : As a last resort, if negotiations fail and the debtor does not fulfill their payment obligations, the agency may pursue legal action. Legal and Ethical Considerations Debt collection agencies are bound by laws that protect consumers from abusive practices. In the U.S.,

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How to check business name availability and why it matters 

BirdEye

A business name refers to the official, legal name under which your company operates. It is more than just a branding decision — registering your business name establishes your company as a recognized legal entity. Your business name also carries legal protections. Table of contents What is a business name?

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Why engaging HR, Finance, Legal, and IT to embrace the customer is vital!

Beyond Philosophy

Net Promoter Score SM and Net Promoter System SM are service marks of Bain & Company, Inc., One of the best things I ever did in my corporate role, where I oversaw the experience program, was to get somebody from the finance team to sit in on my meeting to qualify everything we did in financial terms. NICE Systems, Inc.,