Experience Matters

NOVEMBER 7, 2016

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […].

Transportation 149

Transportation Customer Connectedness Customer Experience Design Customer Experience 149

SAP Customer Experience

JUNE 13, 2023

Virtual June 15, 2023 Agenda Dear Valued Customer, We are very pleased to invite you to the SAP Premium Engagement Forum Nordic focusing on ‘SAP Transportation Management – Roadmap and Transformation’ taking place virtually on Thursday, 15 June 2023. Meet Eric Osterroth and Holger Wittmer from SAP Product Management and.

Roadmap 53

Roadmap Transportation Engagement Management 53

West Monroe

DECEMBER 1, 2021

Transportation Electrification (TE) is creating opportunities for utility companies and customers while presenting a range of new challenges to be solved.

Transportation 52

Transportation Customers Company Industry 52

IntouchInsight

JULY 19, 2023

Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them contemplating whether it's almost time for a new car — and if they can save a bit more on their insurance to save up for one.

Insurance 243

Insurance Transportation Consumers Customer Experience 243

West Monroe

JUNE 8, 2022

However, developing DCFC networks along highways and major transportation corridors can present a number of unique infrastructure challenges and requires a cross-agency approach. Adam Ruder , Assistant Director, Clean Transportation, NYSERDA. The 2021 Infrastructure Investment and Jobs Act establishes $7.5

Transportation 52

Transportation Strategy Policies Groups 52

MyCustomer

NOVEMBER 17, 2021

Engagement Why Transport for London is a customer-led pioneer.

Transportation 83

Transportation Customers Innovation Engagement 83

Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. I thought this was a great way to tackle CX for a complex system like public transportation. How do you create great service for such a complex system?

Transportation 129

Transportation Customer Experience Management Industry 129

SAP Customer Experience

JUNE 23, 2023

Virtual June 13, 2023 Agenda Slides Recording Dear Valued Customer, Please find the slides here and a recording here. Kindly note that a wrap up blog will follow shortly. Engage with us In case you need any further information please reach out to maxattention@sap.com. For more information on SAP MaxAttention.

Engagement 80

Engagement Roadmap Transportation Management 80

Wired and Dangerous

DECEMBER 3, 2018

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose? “If lawyers were farm animals, which one would they be?”

Transportation 87

Transportation Self Service Customers Customer Experience 87

North Highland

MARCH 25, 2019

Mastering the art of change management at publicly-run transportation agencies. Federal, state and local public transportation agencies , are not immune to these challenges. In addition to transportation industry-specific challenges, public agencies face a unique set of barriers preventing change.

Transportation 40

Transportation Government Industry Management 40

West Monroe

DECEMBER 1, 2021

This digital series features a unique mix of utility and industry panelists, offering insights on in-flight projects and forward thinking EV strategies

Transportation 52

Transportation Strategy Industry 52

North Highland

MARCH 26, 2019

The transportation industry can combat impending workforce shortages through strategic talent management approaches…. While change is always a constant, the sheer pace of change the transportation industry is currently facing is unprecedented, and prompting major innovation.

Transportation 40

Transportation Industry Management Strategy 40

Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.

Customer Service 46

Customer Service Transportation Contact Center Customers 46

Forrester's Customer Insights

JULY 12, 2021

TMS used to streamline operations and reduce logistics costs. But in its journey to the cloud TMS embedded AI, added mobile geolocation. It shifted focus from cost to customer and employee experience.

Transportation 65

Transportation Technology Management Employee Experience 65

InMoment XI

OCTOBER 18, 2022

Brands have had to pay more to produce, transport, and store their wares, which means passing that cost burden onto their customers. A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs.

Brands 529

Brands Customers Customer Experience Wait Times 529

My Customer

APRIL 20, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 20th Apr 2022. By Rhys Fisher Staff Writer.

Transportation 52

Transportation Customer Experience Customers 52

Helen Dewdney

MAY 22, 2018

Transport for London also states in Help from Staff that “On the Tube, TfL Rail and Overground, station staff will also accompany you to the train and help you on board and, if needed, can arrange for you to be met at your destination. Share your stories of transport and discrimination in the comments below.

Transportation 35

Transportation Policies Travel Training 35

CSM Magazine

JULY 17, 2023

Research the best transportation company for your needs As a business owner, finding the most suitable transportation company to meet your company’s needs can be a daunting task. It’s also important to remember that there may be additional costs associated with the transport such as taxes and tolls.

Tips 52

Tips Transportation Insurance Resources 52

Forrester's Customer Insights

OCTOBER 17, 2018

Volkswagen’s recent announcement to build its automotive cloud platform on Microsoft Azure is yet another example of the types of tech-driven innovation efforts transportation leaders are taking to position themselves as customer experience leaders.

Transportation 35

Transportation Innovation Automotive Customer Experience 35

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.

Omni-Channel 40

Omni-Channel Transportation Multi-Channel Self Service 40

CSM Magazine

MARCH 31, 2023

Logistics services deals with organizing, handling and managing the transport, storage, and distribution of products from one place to another. Transport Services Logistics relies heavily on transportation when shipping products from one location to another.

Transportation 52

Transportation Customer Experience Wait Times Training 52

West Monroe

AUGUST 22, 2023

During the pandemic, changes in consumer demand, supply shortages and transportation delays drove supply chain disruption. However, a variety of pandemic-related factors persist, still causing inflated costs for companies – including persistently high transportation and storage costs, rising costs of goods and labor challenges.

Transportation 52

Transportation Consumers e-support Company 52

InMoment XI

JULY 24, 2019

DSV is one of the five largest transport and logistics companies in the world, with a global presence in 85 different countries, 45,000 members of staff, and more than 250,000 customers. As a company well-known for its active acquisition strategy, DSV also focuses on organic growth between acquisitions. For many years, DSV did not have.

Transportation 40

Transportation Company Feedback Strategy 40

QuestionPro Audience

FEBRUARY 23, 2018

The millennial generation has grown up with a more ambivalent relationship to cars than previous generations, in part due to having other transportation options, such as ridesharing. Rather than purchasing a car and dealing with the upkeep and maintenance, many millennials prefer to treat transportation as an on-demand service.

Transportation 239

Transportation Rewards Programs Consumers Study 239

Clarivate

DECEMBER 15, 2022

In logistic supply chains, the dominant role of road transportation in performing logistics activities compared to other transportation modes (sea, rail, inland waterway, air) contributes to many of the unsustainable effects discussed. In the EU, road transportation is responsible for 95% of all transport-caused CO2 emissions.

Transportation 59

Transportation Omni-Channel System Case Study 59

Feedbackly

JULY 17, 2023

The University of Turku’s Climate Nudge project focused on promoting sustainable transportation, and to gather comprehensive data about their project, they teamed up with Feedbackly , a customer experience management and feedback platform. In this calendar, children unlocked daily tasks by completing journeys using muscle power.

Gamification 52

Gamification Feedback Transportation Customer Experience Management 52

CSM Magazine

MAY 5, 2023

They are an essential aspect of transportation that has enabled us to send and receive packages across the globe. With warehousing and distribution services, businesses no longer have to worry about managing their inventory and transport logistics. Courier services have been a part of our day-to-day lives for many years now.

Transportation 52

Transportation Management Company Meeting 52

InMoment XI

DECEMBER 7, 2017

Overview Valero Energy Corporation is an international manufacturer and marketer of transportation fuels and petrochemicals. As the world’s largest independent petroleum refiner, Valero has a workforce of 10,000 employees with a refining capacity of approximately 3.1 million barrels per day.

Brands 0

Brands Transportation Sales Marketing 0

InMoment XI

DECEMBER 7, 2017

Overview Valero Energy Corporation is an international manufacturer and marketer of transportation fuels and petrochemicals. As the world’s largest independent petroleum refiner, Valero has a workforce of 10,000 employees with a refining capacity of approximately 3.1 million barrels per day.

Brands 200

Brands Transportation Sales Marketing 200

Experience Matters

APRIL 12, 2018

Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry. Out of the 12 rental car and transport companies included in this year’s Ratings, National Car Rental earned the highest score with a rating of 72%, putting it in 109th place overall out of Read More.

Industry 145

Industry Effort Score Customer Experience Transportation 145

GetFeedback

APRIL 15, 2019

Do you need help with transportation? You can prevent logistical problems by offering to help out-of-town visitors find reliable transportation from their hotel to your venue. Simply provide a list of taxi services they can contact, as well as any public transportation that they can take to your venue.

Survey 207

Survey Customer Satisfaction Transportation Feedback 207

CSM Magazine

MAY 31, 2023

Whether shipping packages to customers or transporting products from one warehouse to another, logistics impacts your bottom line and the environment. Optimize routes and transportation modes. You can reduce the fuel used by your fleet by optimizing routes and choosing a suitable mode of transportation.

Customer Service 52

Customer Service Customers Transportation Customer Service Strategies 52

Helpware

JANUARY 12, 2023

Massive adoption is occurring in several sectors, including food delivery, transportation, retail and grocery delivery, on-demand video apps, and home services. In 2016, the total spending on on-demand services was $57.5 billion , and it's on track to hit $335 billion by 2025. And we haven't seen the end of this trend yet.

Industry 70

Industry Transportation Retail Trends 70

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 98

Customer Care Social Media Customers Transportation 98

Helen Dewdney

JANUARY 14, 2023

He even took a tank to the Department of Transport in London in the Channel 5 documentary “Pothole Britain” As the expert on potholes Mr Pothole has also been in the ITV documentary on Britain’s failing roads. This got him local media coverage and then national. Mr Pothole Twitter. National Pot Hole Day.

Consumers 94

Consumers Transportation Government Report 94

QuestionPro Audience

FEBRUARY 22, 2018

Replace: Do you like Chicago’s public transportation system? With: How likely are you to recommend the Chicago public transportation system to a friend? Most yes/no questions can be reworked by including phrases such as how often, how much or how likely.

Survey 220

Survey Transportation Customer Insights Study 220

SAP Customer Experience

DECEMBER 15, 2021

Digital transformation in supply chains, business networks, warehouse management, logistics, and transportation.

Transportation 76

Transportation Innovation Technology Management 76