Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. I thought this was a great way to tackle CX for a complex system like public transportation. How do you create great service for such a complex system?

Transportation 129

Transportation Industry Management Chief Customer Officer 129

QuestionPro Audience

FEBRUARY 23, 2018

The millennial generation has grown up with a more ambivalent relationship to cars than previous generations, in part due to having other transportation options, such as ridesharing. Rather than purchasing a car and dealing with the upkeep and maintenance, many millennials prefer to treat transportation as an on-demand service.

Transportation 239

Transportation Rewards Programs Study Consumers 239

InMoment XI

OCTOBER 18, 2022

Brands have had to pay more to produce, transport, and store their wares, which means passing that cost burden onto their customers. A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs.

Brands 397

Brands Transportation Wait Times Course 397

SAP Customer Experience

JULY 18, 2023

Transformation to SAP S/4HANA for Warehouse and Transportation Management solutions How to most efficiently transform Warehouse and Transportation Management processes to SAP S/4HANA? What are deployment options, solution versions, instance strategy and further aspects to consider planning a transformation and roll-out of SAP S/4HANA?

Transportation 78

Transportation Management Strategy Engagement 78

QuestionPro Audience

AUGUST 9, 2017

Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) is continuously working to improve cyber security to protect against such breaches, but it is an ever-changing environment that requires constant innovation to stay ahead of potential threats.

Consumers 306

Consumers Automotive Transportation Video 306

Cyara

AUGUST 24, 2023

Public transportation isn’t usually known for innovative, forward-thinking approaches to customer experience. As urban centers grow more crowded each year, their public transport systems are struggling to evolve.

Transportation 67

Transportation Chatbots Connections Innovation 67

QuestionPro Audience

FEBRUARY 22, 2018

Replace: Do you like Chicago’s public transportation system? With: How likely are you to recommend the Chicago public transportation system to a friend? Most yes/no questions can be reworked by including phrases such as how often, how much or how likely.

Transportation 220

Transportation Survey Study System 220

GetFeedback

APRIL 15, 2019

Do you need help with transportation? You can prevent logistical problems by offering to help out-of-town visitors find reliable transportation from their hotel to your venue. Simply provide a list of taxi services they can contact, as well as any public transportation that they can take to your venue.

Survey 207

Survey Transportation Conference Hotels 207

eglobalis

SEPTEMBER 28, 2024

Short Case with Local Dealer I am not much of a car person, preferring to walk, bike, or use public transport given my health condition (type 1 diabetes). Toyota offers reliability, practicality, and often better customer experience than its competition, all of which attract customers.

Automotive 497

Automotive Loyalty System Return on Investment 497

CSM Magazine

OCTOBER 29, 2024

Developers use elements such as color palettes, soundscapes, and architectural designs to create atmospheres that transport players to entirely new realities. These games also feature compelling storylines that rival literary narratives. In many cases, the creativity involved in building these worlds goes beyond traditional forms of art.

Video 105

Video Entertainment Culture Transportation 105

CSM Magazine

FEBRUARY 12, 2025

After all, packing and transporting belongings is just one part of the jobmaking customers feel supported, heard, and reassured is equally important. The Importance of Customer Service in Cross-Country Moving For many customers, moving isn’t just about transporting items from Point A to Point B.

Customer Service 52

Customer Service Company Transportation Exceptional Customer Service 52

Experience Matters

APRIL 12, 2018

Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry. Out of the 12 rental car and transport companies included in this year’s Ratings, National Car Rental earned the highest score with a rating of 72%, putting it in 109th place overall out of Read More.

Industry 145

Industry Transportation Effort Score Consumers 145

QuestionPro Audience

DECEMBER 21, 2017

Airfares are anticipated to increase 3.5%, hotel prices by 3.7%, and ground transportation is expected to rise 0.6%. The “2018 Global Travel Forecast” states that travel prices are expected to rise sharply in the coming year. The increase in global airfare comes as crude oil prices rise.

Consumers 220

Consumers Hotels Travel Transportation 220

CX Journey

DECEMBER 23, 2014

helps the audience understand conveys what the people of Pompeii thought, did, felt brings the event(s) or experience to life engages the audience facilitates empathy and understanding helps the audience/patrons connect draws the audience in transports the audience helps the audience relate teaches them Stories are pretty powerful.

Engagement 200

Engagement Transportation Employee Experience Training 200

InMoment XI

DECEMBER 7, 2017

Overview Valero Energy Corporation is an international manufacturer and marketer of transportation fuels and petrochemicals. As the world’s largest independent petroleum refiner, Valero has a workforce of 10,000 employees with a refining capacity of approximately 3.1 million barrels per day.

Transportation 150

Transportation Sales Brands Marketing 150

InMoment XI

DECEMBER 7, 2017

Overview Valero Energy Corporation is an international manufacturer and marketer of transportation fuels and petrochemicals. As the world’s largest independent petroleum refiner, Valero has a workforce of 10,000 employees with a refining capacity of approximately 3.1 million barrels per day.

Transportation 0

Transportation Sales Brands Marketing 0

Experience Matters

APRIL 23, 2018

The post 2018 Temkin Experience Ratings: 20 Industry Snapshots appeared first on Customer Experience Matters®.

Industry 159

Industry Transportation Airlines Hotels 159

AskNicely

OCTOBER 8, 2018

Yet we all want the same thing from TriMet (the company whose buses, trains and streetcars are only part of what they offer in transportation): A safe commute to and from where ever we are going. Surveys and texts help them grow their customer base which in turn helps the community by getting more people to take public transportation.

NPS 75

NPS Customer Experience Net Promoter Score Transportation 75

CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Customer service in the auto transport industry can be improved by implementing a customer-centric approach, offering clear communication, providing regular updates, and promptly addressing any concerns.

Transportation 52

Transportation Customer Satisfaction Industry Strategy 52

GetFeedback

APRIL 29, 2019

Transportation feedback. Monitoring engagement and satisfaction levels at your events allows you to more accurately gauge what your attendees like or dislike rather than going by your intuition which can be very inaccurate. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Read Article.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

ShepHyken

FEBRUARY 13, 2024

They use their cars for the same reason: daily transportation. While the two cars serve the same function of transportation, the choice between them isn’t about getting from point A to point B. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

Customer Experience 146

Customer Experience Transportation Hotels Airlines 146

ijgolding

JANUARY 12, 2018

If you happen to live in the UK and regularly have to rely on public transport to commute to and from work, the heralding of a brand spanking new year is unlikely to have filled you with much joy – from the commuting perspective that is.

Industry 156

Industry Transportation Travel Government 156

InMoment XI

OCTOBER 7, 2015

The confluence of these forces will fundamentally transform the face of retail, automotive, transportation, and other adjacent industries in just a few short years. This time it is not only the distribution of information that is changing the face of the world, but also radical advances in the distribution of goods and services.

Automotive 150

Automotive Transportation Retail Innovation 150

GetFeedback

FEBRUARY 12, 2019

Transportation Feedback: When someone concludes a flight or ride, ask about their experience. Event Feedback: Take a pulse on the attendee experience at different points throughout the event, like after someone checks in, attends a keynote, or leaves the conference. Want to learn more? Get into the weeds with our Knowledge Base article.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

InMoment XI

JANUARY 9, 2024

Transport and business services brand FedEx launched a single external newsletter to streamline its communication with customers, instead of sending out multiple emails from various departments within the organization.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

Steve DiGioia

JUNE 12, 2017

It also included the specific school address and directions, school contact and housing information and a transportation map. The individual listings were classified by school with most of the major colleges and universities in New Jersey represented. This was my nirvana!

Transportation 164

Transportation Financial Customers Customer Care 164

CSM Magazine

JANUARY 28, 2025

Another frequent segment for outsourcing is transport and logistics. Often, even large companies prefer not to bother with purchasing transport and providing their logistics. This is exactly what happens when an accountant is not hired as a full-time employee but is brought in on the occasion of submitting quarterly reports.

Transportation 52

Transportation Call Center Competitive Advantage Advertising 52

AWS Machine Learning

MARCH 19, 2025

For example, during weather emergencies, their system can rapidly assess heat risks and coordinate transport for vulnerable patientsthe kind of comprehensive care that would be too burdensome and resource-intensive to coordinate manually at scale.

Innovation 144

Innovation Healthcare Training Resources 144

QuestionPro Audience

MAY 18, 2018

They’re more likely to spend less on transportation, due to their use of ridesharing apps like Uber or Lyft, which can be cheaper alternatives to rental cars or taxis. They don’t mind eschewing points for an Airbnb in a cool area. They’re also more likely to save in other ways as well. TECHNOLOGY.

Travel 186

Travel Airlines Transportation Guidelines 186

SAP Customer Experience

JUNE 23, 2023

Virtual June 13, 2023 Agenda Slides Recording Dear Valued Customer, Please find the slides here and a recording here. Kindly note that a wrap up blog will follow shortly. Engage with us In case you need any further information please reach out to maxattention@sap.com. For more information on SAP MaxAttention.

Transportation 82

Transportation Roadmap Engagement Management 82

QuestionPro Audience

SEPTEMBER 12, 2018

The August 2018 edition of the survey found that the amount of Americans driving alone dropped to 77%, and amount of workers using mass transportation increased from 4 to 6%. In 2007, 85% of Americans drove themselves to work, while 6% shared a ride with someone else. 3 — FOOD WASTE IN THE U.S. In 2017 alone, U.S.

Infographics 68

Infographics Transportation Social Media Sales 68

InMoment XI

AUGUST 2, 2022

A lot of people in the city don’t drive a car and instead use public transportation, but others that live in the country desperately need their vehicles to get to their jobs every day. Residence Environment and Location: Speaking of urban cities, where someone is located, whether urban or rural, plays a big role in someone’s preferences.

Advertising 221

Advertising Transportation Groups Analytics 221

ShepHyken

APRIL 28, 2021

Maybe call for an Uber or help find some other form of transportation to get her customer home safely. If she really wanted to turn this Moment of Misery into a Moment of Magic , she could have offered to help him find a way home. After all, the car wasn’t even a month old. Unfortunately, that was not what happened.

Transportation 174

Transportation Customer Service Training Exercises Training 174

GetFeedback

AUGUST 7, 2019

Field Service Lightning is most commonly used for industries like public utilities and transportation, vending machine services, telecommunications, waste management, financial services, retail, professional services, manufacturing, and child care. Set up GetFeedback Actions to follow up with dissatisfied customers.

Telecommunications 170

Telecommunications Transportation Survey Feedback 170

CSM Magazine

OCTOBER 24, 2024

For example, a slot recreation with an Egyptian theme might comprise mystical music, the sound of sand moving, and the clink of gold cash to transport players to historic Egypt. Well-crafted audio can transport players to unique worlds, whether in historical Egypt, an outer area, or a bustling fruit market.

Sports 52

Sports Transportation Video Entertainment 52

CSM Magazine

OCTOBER 10, 2024

This technology transports the Walmart shopping experience into virtual social spaces, opening new avenues for revenue generation. These innovations extend beyond the US market. Walmart plans to implement tailored item recommendations in Canada and Mexico, showcasing its commitment to global retail transformation.

Customer Experience 52

Customer Experience Transportation Retail Innovation 52

NICE inContact

JULY 1, 2019

And consolidating on the CXone platform has advanced Swedish Rail’s quest to be the number one transportation company in the Nordic region. It’s all added up to an improved customer experience and rising customer satisfaction. The post Swedish Rail Unifies Contact Center Operations with Cloud appeared first on NICE inContact Blog.

Contact Center 141

Contact Center Transportation Travel Social Media 141