Experience Matters

NOVEMBER 7, 2016

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […]. CCXP5 Experience Design, Improvement, and Innovation Customer Connectedness Customer experience Design Of Little Things Experience design

Transportation 183

Transportation Customer Connectedness Customer Experience Design Innovation 183

Experience Matters

NOVEMBER 7, 2016

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […]. CCXP5 Experience Design, Improvement, and Innovation Customer Connectedness Customer experience Design Of Little Things Experience design

Transportation 139

Transportation Customer Connectedness Customer Experience Design Innovation 139

CSM Magazine

JANUARY 18, 2022

If you are a manager responsible for the shipment of your customers’ orders, you may have come across the term flatbed transportation. A flatbed service means using an open trailer to transport cargo. Benefits of flatbed transportation service.

Transportation 52

Transportation Retail Knowledge Base System 52

Forrester's Customer Insights

JULY 12, 2021

TMS used to streamline operations and reduce logistics costs. But in its journey to the cloud TMS embedded AI, added mobile geolocation. It shifted focus from cost to customer and employee experience. Age of the Customer

Transportation 52

Transportation Technology Customer Insights omnichannel 52

West Monroe

DECEMBER 1, 2021

This digital series features a unique mix of utility and industry panelists, offering insights on in-flight projects and forward thinking EV strategies

Transportation 52

Transportation Industry Strategy 52

West Monroe

DECEMBER 1, 2021

Transportation Electrification (TE) is creating opportunities for utility companies and customers while presenting a range of new challenges to be solved.

Transportation 52

Transportation Company Customers Industry 52

InMoment XI

JULY 24, 2019

DSV is one of the five largest transport and logistics companies in the world, with a global presence in 85 different countries, 45,000 members of staff, and more than 250,000 customers. As a company well-known for its active acquisition strategy, DSV also focuses on organic growth between acquisitions. For many years, DSV did not have. View Article.

Transportation 200

Transportation Feedback Company Strategy 200

Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. I thought this was a great way to tackle CX for a complex system like public transportation. How do you create great service for such a complex system?

Transportation 119

Transportation Industry Guidelines Roadmap 119

MyCustomer Experience

APRIL 20, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 20th Apr 2022. By Rhys Fisher Staff Writer

Transportation 52

Transportation Customer Experience Customers 52

Helen Dewdney

MAY 22, 2018

Transport for London also states in Help from Staff that “On the Tube, TfL Rail and Overground, station staff will also accompany you to the train and help you on board and, if needed, can arrange for you to be met at your destination. Claire wrote to TFL about the issues and after chasing twice finally got a response from London Transport over three weeks later. Share your stories of transport and discrimination in the comments below.

Transportation 32

Transportation Travel Training Policies 32

Wired and Dangerous

DECEMBER 3, 2018

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose? It all started with a party game… Those funny “what if” social games that get sillier with late night exuberance and adult beverages. What fruit would they be if all pharmacists were a fruit?” asked one guest, a deeply serious pharmacist. “If

Transportation 81

Transportation Customer Experience Innovation Connections 81

West Monroe

JUNE 8, 2022

However, developing DCFC networks along highways and major transportation corridors can present a number of unique infrastructure challenges and requires a cross-agency approach. Adam Ruder , Assistant Director, Clean Transportation, NYSERDA.

Transportation 52

Transportation Policies Groups Meeting 52

North Highland

MARCH 25, 2019

Mastering the art of change management at publicly-run transportation agencies. Federal, state and local public transportation agencies , are not immune to these challenges. Moreover, competition for market relevance is forcing transportation-based organizations to face the very real possibility of a workforce shortage as retiring employees can’t be replaced. Government transportation agencies need to adapt with the times, because disruption isn’t coming, it’s already here.

Transportation 40

Transportation Government Industry Management 40

Helen Dewdney

FEBRUARY 1, 2016

What annoys you about public transport? Complaining Buses dedicated seating passsengers public transport quiet carriage rants rude passengers travelling Tube UndergroundTim e for a rant. Not had one for ages. The other day I had the misfortune of travelling on the tube. Used to do it for work several years ago and was very glad when I changed jobs and was able to use the car! Nobody likes the tube but sometimes I am amazed at some people’s attitudes.

Transportation 64

Transportation Travel Training 64

Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk. Whether in my hometown or off on vacation, ridesharing services provide such a convenience for travel, especially in a busy city like San Francisco where Talkdesk is headquartered.

Transportation 44

Transportation Contact Center Travel Innovation 44

Forrester's Customer Insights

OCTOBER 17, 2018

Volkswagen’s recent announcement to build its automotive cloud platform on Microsoft Azure is yet another example of the types of tech-driven innovation efforts transportation leaders are taking to position themselves as customer experience leaders.

Transportation 31

Transportation Customer Insights Innovation omnichannel 31

North Highland

MARCH 26, 2019

The transportation industry can combat impending workforce shortages through strategic talent management approaches…. While change is always a constant, the sheer pace of change the transportation industry is currently facing is unprecedented, and prompting major innovation. Trucking companies exemplify the need for a talent management evolution within the transportation industry.

Transportation 40

Transportation Industry Social Media Policies 40

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The RTA has a wide remit including Dubai’s Metro, public buses, private road vehicle registration, traffic management and more, so it has a diverse customer base negotiating Dubai’s busy transport system, with a volume of customer enquiries to match.

Transportation 42

Transportation Multi-Channel Government Customer Experience 42

Forrester's Customer Insights

MARCH 22, 2018

Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy. While conducting the research in the year leading up to that publication, the news cycles were sparsely populated (at best) with stories of the marvel of self-driving cars. We are […

Transportation 31

Transportation Customer Insights omnichannel Ecommerce 31

InMoment XI

JULY 24, 2019

DSV is one of the five largest transport and logistics companies in the world, with a global presence in 85 different countries, 45,000 members of staff, and more than 250,000 customers. As a company well-known for its active acquisition strategy, DSV also focuses on organic growth between acquisitions. For many years, DSV did not have. View Article.

Transportation 40

Transportation Strategy Feedback Company 40

SAP Customer Experience

DECEMBER 15, 2021

Digital transformation in supply chains, business networks, warehouse management, logistics, and transportation. Customer Experience Future of Work SAP Process Orchestration SAP Transportation Management Sustainability

Innovation 70

Innovation Technology Transportation Management 70

Helen Dewdney

JANUARY 31, 2022

Holidays and transport Latest News Press releases Topical Transport ADR denied boarding regulations disabled airline passengers Flights Government Ombudsman OmnishamblesWill changes bring fairer system for airline passengers?

Government 51

Government Travel Transportation Tips 51

Customer Interactions

JANUARY 17, 2013

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. “Most major transit systems have intercoms strategically placed on platforms so passengers can summon help if they need it,” explains Tom LaBarbera, Regional Vice President for the Transportation Sector, NICE Security Americas.

Transportation 30

Transportation Interaction Customers Customer Experience 30

Russel Lolacher

DECEMBER 20, 2021

Our organization, the Ministry of Transportation and Infrastructure , is no stranger to major events. Create and regularly update a Travel Advisory page with the latest information on transportation impacts, and supporting resources. .

Customer Care 83

Customer Care Social Media Transportation Travel 83

Russel Lolacher

MARCH 2, 2021

Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation.

Social Media 52

Social Media Government Customer Care Transportation 52

Concentrix Catalyst

OCTOBER 13, 2022

CX Transformation Transportation & Logistics Videos Customer Experience SalesforceLaunching Salesforce Automotive Cloud As a design and launch partner for Salesforce Automotive Cloud, Concentrix is helping to drive the innovations that are moving the automotive industry forward.

Automotive 52

Automotive Innovation Industry Transportation 52

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. Many take public transport.

Travel 56

Travel Government Transportation Training 56

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. Many take public transport.

Government 56

Government Travel Transportation Training 56

Service Untitled

JUNE 18, 2012

In a recent Congressional hearing, Representative Mike Rogers (R-Ala) of the House Homeland Security Transportation Subcommittee stated the TSA is a huge bureaucracy that pays little attention to citizens. It seems that even the TSA is under scrutiny as to their lack of customer service, and passengers who have encountered problems trying to navigate through the woes of 21st century airport security have a valid argument.

Transportation 44

Transportation Poor Customer Service Airlines Insurance 44

Helen Dewdney

AUGUST 30, 2022

ADR Ombudsman The Complaining Cow Consumer Show Transport ADR complain about a car complain about a garage complaints expert consumer expert Dean Dunham how to complain motor expert ombudsman myths Ombudsman OmnishamblesBill Fennell The Motor Ombudsman.

Automotive 55

Automotive Transportation Consulting How To 55

ViiBE Blog

AUGUST 25, 2021

Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. CRM Customer experience Automotive Construction Energy Insurance Retail SMB TransportViiBE Blog. How can you measure customer satisfaction? CRM , Customer experience.

Customer Satisfaction 83

Customer Satisfaction Measurement Net Promoter Score Transportation 83

Russel Lolacher

DECEMBER 20, 2021

Our organization, the Ministry of Transportation and Infrastructure , is no stranger to major events. Create and regularly update a Travel Advisory page with the latest information on transportation impacts, and supporting resources. .

Customer Care 56

Customer Care Social Media Travel Transportation 56

Helen Dewdney

JUNE 12, 2022

Business Holidays and transport Latest News The Complaining Cow Consumer Show TopicalTalking Travel chaos – Summer 2022. This week on The Complaining Cow Consumer Show I spoke with Linda Reynolds, a Personal Travel Agent.

Consumers 49

Consumers Travel Airlines Transportation 49

Helen Dewdney

AUGUST 15, 2022

Transport complaints expert Consumer champion motor dispute motor expert pot hole damage pot hole injury pot holes road complaintWe all know someone who has been a victim of damage to a vehicle or who has sustained an injury from a pothole in the road.

Government 45

Government Travel Report Tips 45

Helen Dewdney

FEBRUARY 22, 2022

Companies customer service Latest News Laws Transport parking charge parking charge notice PCN penalty charge noticeHow to fight Parking Charge Notices. Parking tickets are the bane of every driver’s life. Many of us who drive have fallen victim to them at some time or other.

Government 62

Government Transportation Exercises Banking 62

Helen Dewdney

APRIL 13, 2020

The International Air Transport Association (IATA) says that the sector is looking at a loss of $252bn (£202bn) should the lockdown last three months. And, unless you are a key worker, do not use public transport and stay the hell at home! Coronavirus has brought chaos to the world.

Travel 84

Travel Airlines Transportation Insurance 84

ViiBE Blog

DECEMBER 21, 2020

Transport Customer Experience TechnologyWhat is a Truck Roll? A truck roll is when a technician is dispatched, via truck or another type of vehicle, to address a technical issue such as maintenance, installation, or rearrangement. The problem posed by truck rolls.

Transportation 83

Transportation Average Handle Time Metrics Customer Satisfaction 83

Helen Dewdney

APRIL 1, 2022

Holidays and transport Latest NewsThe Office for Rail and Road (ORR) announced changes to licence requirements on train companies today. 01/04/22). Train companies will now have to provide passengers with clear information regarding delay compensation before and during their journeys.

Travel 52

Travel Training Transportation Consumers 52

Helen Dewdney

APRIL 13, 2020

The International Air Transport Association (IATA) says that the sector is looking at a loss of $252bn (£202bn) should the lockdown last three months. And, unless you are a key worker, do not use public transport and stay the hell at home! Coronavirus has brought chaos to the world.

Travel 84

Travel Airlines Transportation Hotels 84

Helen Dewdney

MAY 13, 2019

Transport for London unmoved on issue of equality Story about equality and Transport for London. Passenger complaints are up (& how you can get redress) Transport Focus announced in February 2018 that their latest National Rail Passenger Survey showed that only a third were happy with their last journey. How to complain when transport has been part of your package holiday. Further advice and help with complaining about transport.

Travel 52

Travel How To Airlines Consumers 52