MyCustomer

NOVEMBER 17, 2021

Engagement Why Transport for London is a customer-led pioneer.

Transportation 80

Transportation Customers Innovation Engagement 80

Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. I thought this was a great way to tackle CX for a complex system like public transportation. How do you create great service for such a complex system?

Transportation 129

Transportation Customer Experience Management Industry 129

Wired and Dangerous

DECEMBER 3, 2018

Chip popped the obvious question–if customer service was a mode of transportation, what would it be? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose? “If lawyers were farm animals, which one would they be?”

Transportation 87

Transportation Customers Customer Experience Customer Service 87

North Highland

MARCH 25, 2019

Mastering the art of change management at publicly-run transportation agencies. Federal, state and local public transportation agencies , are not immune to these challenges. In addition to transportation industry-specific challenges, public agencies face a unique set of barriers preventing change.

Transportation 40

Transportation Government Industry Management 40

West Monroe

DECEMBER 1, 2021

This digital series features a unique mix of utility and industry panelists, offering insights on in-flight projects and forward thinking EV strategies

Transportation 52

Transportation Strategy Industry 52

Forrester's Customer Insights

JULY 12, 2021

TMS used to streamline operations and reduce logistics costs. But in its journey to the cloud TMS embedded AI, added mobile geolocation. It shifted focus from cost to customer and employee experience.

Transportation 66

Transportation Technology Management Employee Experience 66

Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. The post Via Transportation Selects Talkdesk to Support fast-growing customer service operations appeared first on Talkdesk.

Customer Service 46

Customer Service Transportation Contact Center Customers 46

North Highland

MARCH 26, 2019

The transportation industry can combat impending workforce shortages through strategic talent management approaches…. While change is always a constant, the sheer pace of change the transportation industry is currently facing is unprecedented, and prompting major innovation.

Transportation 40

Transportation Industry Management Strategy 40

InMoment XI

OCTOBER 18, 2022

Brands have had to pay more to produce, transport, and store their wares, which means passing that cost burden onto their customers. A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs.

Brands 529

Brands Customers Customer Experience Employee Experience 529

My Customer

APRIL 20, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 20th Apr 2022. By Rhys Fisher Staff Writer.

Transportation 52

Transportation Customer Experience Customers 52

Helen Dewdney

MAY 22, 2018

Transport for London also states in Help from Staff that “On the Tube, TfL Rail and Overground, station staff will also accompany you to the train and help you on board and, if needed, can arrange for you to be met at your destination. Share your stories of transport and discrimination in the comments below.

Transportation 37

Transportation Policies Travel Training 37

CSM Magazine

MARCH 31, 2023

Logistics services deals with organizing, handling and managing the transport, storage, and distribution of products from one place to another. Transport Services Logistics relies heavily on transportation when shipping products from one location to another.

Transportation 52

Transportation Customer Experience Training Customers 52

CSM Magazine

MAY 5, 2023

They are an essential aspect of transportation that has enabled us to send and receive packages across the globe. With warehousing and distribution services, businesses no longer have to worry about managing their inventory and transport logistics. Courier services have been a part of our day-to-day lives for many years now.

Transportation 52

Transportation Management Company Meeting 52

CSM Magazine

MAY 31, 2023

Whether shipping packages to customers or transporting products from one warehouse to another, logistics impacts your bottom line and the environment. Optimize routes and transportation modes. You can reduce the fuel used by your fleet by optimizing routes and choosing a suitable mode of transportation.

Customer Service 52

Customer Service Customers Transportation Customer Satisfaction 52

Forrester's Customer Insights

OCTOBER 17, 2018

Volkswagen’s recent announcement to build its automotive cloud platform on Microsoft Azure is yet another example of the types of tech-driven innovation efforts transportation leaders are taking to position themselves as customer experience leaders.

Transportation 37

Transportation Innovation Automotive Customer Experience 37

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.

Transportation 40

Transportation Multi-Channel Customer Satisfaction Customer Experience 40

Clarivate

DECEMBER 15, 2022

In logistic supply chains, the dominant role of road transportation in performing logistics activities compared to other transportation modes (sea, rail, inland waterway, air) contributes to many of the unsustainable effects discussed. In the EU, road transportation is responsible for 95% of all transport-caused CO2 emissions.

Transportation 59

Transportation omnichannel System Case Study 59

InMoment XI

JULY 24, 2019

DSV is one of the five largest transport and logistics companies in the world, with a global presence in 85 different countries, 45,000 members of staff, and more than 250,000 customers. As a company well-known for its active acquisition strategy, DSV also focuses on organic growth between acquisitions. For many years, DSV did not have.

Transportation 40

Transportation Company Feedback Strategy 40

QuestionPro Audience

FEBRUARY 23, 2018

The millennial generation has grown up with a more ambivalent relationship to cars than previous generations, in part due to having other transportation options, such as ridesharing. Rather than purchasing a car and dealing with the upkeep and maintenance, many millennials prefer to treat transportation as an on-demand service.

Transportation 239

Transportation Rewards Programs Consumers Study 239

InMoment XI

DECEMBER 7, 2017

Overview Valero Energy Corporation is an international manufacturer and marketer of transportation fuels and petrochemicals. As the world’s largest independent petroleum refiner, Valero has a workforce of 10,000 employees with a refining capacity of approximately 3.1 million barrels per day.

Brands 0

Brands Transportation Sales Marketing 0

InMoment XI

DECEMBER 7, 2017

Overview Valero Energy Corporation is an international manufacturer and marketer of transportation fuels and petrochemicals. As the world’s largest independent petroleum refiner, Valero has a workforce of 10,000 employees with a refining capacity of approximately 3.1 million barrels per day.

Brands 200

Brands Transportation Sales Marketing 200

Helen Dewdney

JANUARY 14, 2023

He even took a tank to the Department of Transport in London in the Channel 5 documentary “Pothole Britain” As the expert on potholes Mr Pothole has also been in the ITV documentary on Britain’s failing roads. This got him local media coverage and then national. Mr Pothole Twitter. National Pot Hole Day.

Consumers 98

Consumers Transportation Government Report 98

Helpware

JANUARY 12, 2023

Massive adoption is occurring in several sectors, including food delivery, transportation, retail and grocery delivery, on-demand video apps, and home services. In 2016, the total spending on on-demand services was $57.5 billion , and it's on track to hit $335 billion by 2025. And we haven't seen the end of this trend yet.

Industry 70

Industry Transportation Retail Trends 70

Experience Matters

APRIL 12, 2018

Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry. Out of the 12 rental car and transport companies included in this year’s Ratings, National Car Rental earned the highest score with a rating of 72%, putting it in 109th place overall out of Read More.

Industry 145

Industry Effort Score Customer Experience Transportation 145

AWS Machine Learning

MARCH 31, 2023

In this post, we share how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. About the Authors Tony Momenpour is a systems consultant within the Kentucky Transportation Cabinet.

Virtual Agent 92

Virtual Agent Customer Experience Connections Contact Center 92

GetFeedback

APRIL 15, 2019

Do you need help with transportation? You can prevent logistical problems by offering to help out-of-town visitors find reliable transportation from their hotel to your venue. Simply provide a list of taxi services they can contact, as well as any public transportation that they can take to your venue.

Survey 207

Survey Customer Satisfaction Transportation Feedback 207

Helen Dewdney

MAY 5, 2023

Others link it with personal transport such as cars, trains or planes (43 per cent), and manufacturing processes (31 per cent). oil, natural gas) Personal transport (e.g. cars, trains, planes) Manufacturing processes Cities Single use plastics Transport of goods Aerosols and CFCs E-waste (e.g.

Transportation 47

Transportation Consumers Social Media Training 47

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Why It Works.

Customer Care 98

Customer Care Customers Social Media Transportation 98

QuestionPro Audience

FEBRUARY 22, 2018

Replace: Do you like Chicago’s public transportation system? With: How likely are you to recommend the Chicago public transportation system to a friend? Most yes/no questions can be reworked by including phrases such as how often, how much or how likely.

Survey 220

Survey Transportation Customer Insights Study 220

Clarivate

SEPTEMBER 8, 2022

Recent data from the automotive industry shows that road vehicles account for a significant majority (74.5%) of the transport sector’s CO2 emissions and 15% of total CO2 emissions. Yunex Traffic supports customers around the world by developing efficient infrastructure and transport systems for more environmentally friendly, livable cities.

How To 52

How To Transportation Automotive Policies 52

Centercode

DECEMBER 28, 2022

Go into a grocery store, a mall, a transit station, and you’ll see apps for everything from shopping to parking to public transportation. Apps are both readily accessible and everywhere. Like me, you’ve probably installed dozens, if not hundreds of apps on your phone or tablet over the last few years. Even my elementary school-age […]

Transportation 52

Transportation 52

SAP Customer Experience

DECEMBER 15, 2021

Digital transformation in supply chains, business networks, warehouse management, logistics, and transportation.

Transportation 78

Transportation Innovation Technology Management 78

Conversocial

MAY 20, 2021

Over the course of the last 12+ months countries have been in fluctuating states of lockdown, creating issues around factories, transport, stores and every link in between that makes the global supply chain function. For the purposes of this article, we are just going to focus on the first one.

Ecommerce 105

Ecommerce Retail Brands Transportation 105

CSM Magazine

FEBRUARY 24, 2023

Transporting goods in containers using liner ships has come into the light as an efficient method of moving large quantities of goods, be it private or commercial, across long distances globally. They are ferried to and fro using liner ships, which provide scheduled ferrying service on fixed routes – more so like a train or bus.

Insurance 52

Insurance Transportation Policies Company 52

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. What is truly unbelievable is the situation with public transport in London.

Transportation 68

Transportation Travel Government Training 68

Helen Dewdney

MARCH 25, 2020

Public transport contributes to the spread of coronavirus/ COVID-19. Many commuters still using public transport are construction workers — mostly self-employed contractors working on sites that the government has allowed to remain open. What is truly unbelievable is the situation with public transport in London.

Transportation 68

Transportation Travel Government Training 68

SAP Customer Experience

JUNE 24, 2022

No, this blog is not about transportation for developers. I want to raise the question on how we can establish a direct connection between the end-user and the SAP engineering team. A connection that is as direct, as the Uber app connects drivers with passengers. How can a user –.

Transportation 62

Transportation Connections Customer Experience Customers 62