The 15 top things other public transport users do that annoy us revealed

Helen Dewdney

What annoys you about public transport? Complaining Buses dedicated seating passsengers public transport quiet carriage rants rude passengers travelling Tube UndergroundTim e for a rant. Not had one for ages. The other day I had the misfortune of travelling on the tube.

New Tech: Transportation Technology And The Self-Driving Economy

Forrester's Customer Insights

Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy.

Design Lesson From… MA Department of Transportation

Experience Matters

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […]. CCXP5 Experience Design, Improvement, and Innovation Customer Connectedness Customer experience Design Of Little Things Experience design

Design Lesson From… MA Department of Transportation

Experience Matters

Departments of Transportation (DoT) around the country have been called a lot of names, but good designers isn’t a common label. As you read the title of this post, you were likely thinking that there’s been a typo. In this one case, though, I want to give a shout out for a part of the MA DoT’s roll […]. CCXP5 Experience Design, Improvement, and Innovation Customer Connectedness Customer experience Design Of Little Things Experience design

Next time you visit Dubai, take a public transport

Avaya

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA).

Five Ways PSIM Can Bolster Public Transport Safety and Security

Customer Interactions

Over the past decade public transport has readily embraced technology aimed at making operations safer and more secure, with very good reason. “Most major transit systems have intercoms strategically placed on platforms so passengers can summon help if they need it,” explains Tom LaBarbera, Regional Vice President for the Transportation Sector, NICE Security Americas.

VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video) 

ForeSee

TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. Client Voices Client Stories TransPennine Transportation U.K.

Rail delay compensation – Light at the end of the tunnel?

Helen Dewdney

In 2013 Transport Focus found that almost nine in 10 of passengers eligible for compensation for delays, did not claim. take it further through Transport Focus [2] or if inside London, London Travel Watch or Small Claims Court. Press releases Consumer Rights Act 2015 Delayrepay national Conditions of Travel Passenger Charter reasonable skill and care redress Transport FocusThe Southern Railways debacle has caused misery to its many passengers.

Aviation Festival Asia | 27.-28.2.2018

Happy or Not

Events airport aviation transportationFebruary 27-28, 2018 | Singapore HappyOrNot is proud to join Asia’s largest commercial aviation event Aviation Festival Asia 2018. You can find us from Booth E11.

Uber's Movement In The Right Direction

Forrester's Customer Insights

transportation. Customer Insights smart cities transportation uber urban planningUber's new initiative , Movement, is a step in the right direction. Facing criticism, the company decided to open its treasure trove of data to the cities in which it operates.

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Customer Engagement Solutions Continue to Gain Momentum

Verint

It also was named a Customer Sales and Service World Award Winner for Best New Product, and secured several million dollar customer wins in the insurance, transportation and financial services sectors. Customer Satisfaction Customer Service Customer Experience Transportation Insurance customer engagement optimization Knowledge Management customer engagement customer focus financial servicesIt’s been a busy summer.

Sensors Do Not A Smart City Make—Part 3

Verint

Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things Citizen Services citizen engagement smart cities local government IoTIn part 1 and part 2 of this blog series, we looked at the background of Smart City initiatives and discussed how combining the networks of sensors and other devices—and particularly the data they generate—can give us powerful and unexpected insights into how to make life better for citizens around the world.

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Sensors Do Not A Smart City Make—Part 4

Verint

Public Safety Transportation fraud prevention Mobile Healthcare Government Public sector Government and Public Sector Internet of Things Citizen Services security fraud detection artificial intelligence Robotics robotic process automation citizen engagement smart cities local government IoT AI

Sensors Do Not A Smart City Make—Part 2

Verint

Public Safety Transportation Mobile Government Public sector Government and Public Sector Internet of Things smart cities local governmentIn part one of this blog series we asked if now is the time for departments and agencies, who may have been pursuing their own intelligent service projects, to come back together to achieve the 1 + 1 = 3 effect of collective action?

Service Untitled» Blog Archive » Customer complaints to be.

Service Untitled

Service Untitled The blog about customer service and the customer service experience.

Tomorrow’s World?

MaritzCX

Instead, urbanites will rely on a mixture of public transport, cycling, walking and car-sharing schemes. The topic of ‘Mobility Service Provision’ appeared in one of those, “The future of…” type articles, recently, and it got me thinking.

Temkin Experience Ratings Industry Snapshot: Rental Cars

Experience Matters

Congratulations to National Car Rental for delivering the best customer experience in the rental cars and transport industry. Out of the 12 rental car and transport companies included in this year’s Ratings, National Car Rental earned the highest score with a rating of 72%, putting it in 109th place overall out of Read More.

Does Your Service Feel Like a Tank?

Wired and Dangerous

I popped the obvious question–if customer service was a mode of transportation, what would it be? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose?

Foreign Office in epic fail on passport validity information

Helen Dewdney

International Air Transport Association. According to Thomas Cook the FCO changed its advice in line with the International Air Transport Association (IATA) website Timaticweb ([link] This states that passports need to be valid for six months from arrival in Cape Verde.

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Why Ford is Building an Engaging Customer Experience

ReviewTrackers

These hubs provide consumers with an experience in the future of transportation, according to Ford. FordHubs, which are smaller than most dealerships in a non-sales environment, is where consumers can receive education about the future of transportation.

Are you on the right track with your Christmas train travel plans?

Helen Dewdney

Transport Focus discovered around 15,000 errors in the Rail Delivery Group timetable database. Transport Focus said that the failings could lead to a loss of faith in train companies. Problems on the trains this Christmas and your rights.

Summer Months, July and August, Ranked Lowest in Passenger Satisfaction According to HappyOrNot Airport Study

Happy or Not

HappyOrNot has announced it’s 2017 Air Transportation Benchmark Study detailing airport passenger satisfaction trends and key improvements airport authorities are making - especially in the peak summer travel season. The post Summer Months, July and August, Ranked Lowest in Passenger Satisfaction According to HappyOrNot Airport Study appeared first on HappyOrNot. News airport airport experience airtravel passenger satisfaction traveling

Tomorrow’s World?

MaritzCX

Instead, urbanites will rely on a mixture of public transport, cycling, walking and car-sharing schemes. The topic of ‘Mobility Service Provision’ appeared in one of those, “The future of…” type articles, recently, and it got me thinking. As one manufacturer put it, the idea is that: “There will be no need to own a vehicle. View Article

Ridesharing: The Millennial Effect

QuestionPro Audience

The millennial generation has grown up with a more ambivalent relationship to cars than previous generations, in part due to having other transportation options, such as ridesharing. Department of Transportation, Americans who use ridesharing apps spend an average of $4,000 a year on them.

How Bed Bath & Beyond Cares for its Customers and Drives Revenue Too

Steve DiGioia

It also included the specific school address and directions, school contact and housing information and a transportation map. This original article was written by Steve DiGioia.

Has Uber’s Leadership Finally Gone Too Far?

The DiJulius Group

Is it too late for the company that revolutionized public transportation? A few weeks ago the CEO of Uber, Travis Kalanick, apologized for cultural failings at his company after a former employee alleged she was harassed and discriminated against while working there. Kalanick apologized for a lack of diversity in the company’s workforce and for […]. Creating A World Class Internal Culture Customer Service World-Class Leadership Uber Service

On Kitties and Customer Experience…Making Things More Human

MaritzCX

This involved transporting my wife and my 2 and 4-year-old girls across country – literally planes, trains, and automobiles to get there. Recently, I took a family vacation back to my hometown in a little burg in Pennsylvania. Needless to say we had many “service experiences” along our way. It’s always interesting to me how. View Article

On Kitties and Customer Experience…Making Things More Human

MaritzCX

This involved transporting my wife and my 2 and 4-year-old girls across country – literally planes, trains, and automobiles to get there. Recently, I took a family vacation back to my hometown in a little burg in Pennsylvania. Needless to say we had many “service experiences” along our way. It’s always interesting to me how. View Article

Do Customer Journeys Drive Your Content Strategy?

Kerry Bodine

Prior to their experience in “the box,” they have to get to the museum, navigating San Francisco’s public transportation system or dealing with traffic and parking. This journey map for the Exploratorium , a science museum in San Francisco, is one of my favorites.

Customer or Hostage? The unfortunate story of the UK passenger rail industry

ijgolding

If you happen to live in the UK and regularly have to rely on public transport to commute to and from work, the heralding of a brand spanking new year is unlikely to have filled you with much joy – from the commuting perspective that is.

Left out in the cold by a rail company? Your rights

Helen Dewdney

If you have missed a connecting train due to the cancellation or delay, you can claim a refund for the unused part of the journey should you not go on a later train or use an alternative form of transport. If still not happy and your journey was outside of London contact Transport Focus.

2018 Temkin Experience Ratings: 20 Industry Snapshots

Experience Matters

You can see links to all of those industry snapshots below: > Airlines > Auto Dealers > Banks > Computers & Tablets > Credit Card Issuers > Fast Food Chains > Health Plans > Hotels & Rooms > Insurance Carriers > Investment Firms > Parcel Delivery Services > Rental Cars & Transport > Retailers Read More.

Congratulations To The Service Design Award Finalists of 2017!

Kerry Bodine

I’ve had the honor and pleasure of serving as the head of the jury for this year’s Service Design Awards. As a jury member since the inception of the award in 2015, I’ve seen a steady increase in the quality of the award submissions—and this year was no exception.

Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

Transport. How many manufacturers will survive as the market for personalised road transport collapses? I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today.

Gutenberg 2.0

MaritzCX

The confluence of these forces will fundamentally transform the face of retail, automotive, transportation, and other adjacent industries in just a few short years. The genius of Johannes Gutenberg‘s printing press was in its ability to radically increase the distribution of information.

NICE Fizzback VOC Forum 2011: A Tweeter’s Review

Customer Interactions

Last week’s Voice of the Customer forum held in prestigious surroundings at the British Museum brought together over 100 delegates from industries ranging from telecoms to utilities, financial services to transport. Attendees were able to share cross-industry successes, best practices and opportunities with the NICE Fizzback solution

Customer Experience: The Differentiation Battleground

ijgolding

Despite transporting us to all corners of the UK; the entire length of France; and from La Coruna to Barcelona and Menorca in Spain; all good things come to an end.

Advantage Rent-A-Car and ACE Rent A Car Earn Top Customer Experience Ratings for Rental Cars

Experience Matters

Advantage Rent-A-Car and ACE Rent A Car deliver the best customer experience in the Rental Cars & Transport industry, according to the 2017 Temkin Experience Ratings, an annual customer […]. We recently released the 2017 Temkin Experience Ratings that ranks the customer experience of 331 companies across 20 industries based on a survey of 10,000 U.S. consumers.

Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

Internet users around the world responded favorably, some relaying their own experience with transportation customer service in other countries, and expressing their admiration of the company for its apology. rawpixel.com. From Papa John’s NFL apology to Louis C.K.’s

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Who Would Eat Their Own Cash Cow?

Storyminers

source: US Department of Transportation ). In graduate school, I learned that Cash Cows are sacred. If a dairy farmer has a cow that gives milk each day, it has a valuable asset because every day they can count on more milk.