Experience Investigators by 360Connext

OCTOBER 20, 2014

As business owners, we want to believe if we INTEND to have a customer-focused organization, we will! It’s organic – we just ARE customer focused. Consider the ways growth and scale as an organization can threaten the focus on the customer. appeared first on Customer Experience Consulting.

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Customer Focused Customers Customer Experience Employee Engagement 289

Blake Morgan

MAY 24, 2022

Skullcandy has created an impressive (and growing) company with its outstanding products and customer-focused marketing strategy. CMO Jessica Klodnicki involves the entire company in creating engaging content that resonates with its unique customer base. . A customer-focused marketing strategy involves the entire company.

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Customer Focused Strategy Customers Marketing 59

Beyond Philosophy

SEPTEMBER 11, 2021

You were just trying to market the latest brand effort to your new and existing customer base. Unfortunately, your marketing inadvertently damaged your customer focus. How you segment customers also contributes to this damage, as well as how well you understand your customers’ expectations of you. How can we help?

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Customer Focused Customers Customer Centricity Marketing 78

Heart of the Customer

JUNE 18, 2020

The post The Myth of the Customer-Focused CX Leader appeared first on Heart of the Customer. During a break, I turned to Diane and said, “There’s something here. I’m not sure what it is, but something stands out as different.” […].

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Customer Focused Customers Customer Experience Customer Voice 107

Alida

SEPTEMBER 8, 2022

A customer-centric approach goes beyond selling products and services. It aims to understand the customer and establish long lasting relationships.

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Customer Centricity Customer Focused Customers Customer Experience 130

Blake Morgan

MARCH 21, 2023

The company can disrupt a long-held industry because leaders are laser-focused on customers. According to Liane Pierce, VP of Client Experience at Betterment, the hallmark of a customer-focused leader is someone who is passionate about the product. A customer focus isn’t something leaders can practice once.

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Customer Focused Leadership Customer Centricity Customers 59

Blake Morgan

SEPTEMBER 20, 2022

You can’t build relationships, get feedback, understand customers, or share information without being a great communicator. But there’s a difference between communication that is brand-focused and communication that is customer-focused. . Here are three tips from Amy for customer-focused communication: .

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Customer Focused Communication Tips Customers 59

Blake Morgan

AUGUST 8, 2023

. __ Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future. For regular updates on customer experience, sign up for her weekly newsletter here. The post Customer-Focused Leadership Advice from United Airlines’ Former CEO appeared first on Blake Morgan.

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Airlines Customer Focused Leadership Customers 52

CSM Magazine

SEPTEMBER 29, 2022

Being customer focused is all about making sure your relationships revolve around your clients and lead to their satisfaction. Customer focus is a type of company culture that focuses on putting the needs of clients first. Have the Entire Company Develop a Customer-Focused Approach.

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Customer Focused Customers How To Customer Experience 52

Michel Falcon Experience

DECEMBER 31, 2014

How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that genuinely obsesses over improving their customer experience. Year after year, we hear of companies of all sizes wanting to focus more on their customer experience.

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Customer Focused Company Customers Customer Experience 167

Blake Morgan

MAY 3, 2022

The result is a frictionless experience that continues to disrupt the industry and shine as an example for all customer-focused digital brands. . Customer-Centric Mindset. Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future.

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Customer Focused Customers Self Service Customer Experience 59

ShepHyken

APRIL 11, 2018

His plea was, “We are so NOT customer-focused, and we need to be!” He then shared what may be one of the most crystal-clear examples of the difference between a company that is customer focused and one that isn’t. Whether you’re customer-focused or not, this exercise is helpful. Follow on Twitter: @Hyken.

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Customer Focused Self Service Customers Touchpoint 102

Blake Morgan

JULY 11, 2023

. __ Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future. For regular updates on customer experience, sign up for her weekly newsletter here. The post Inside Choice Hotel’s Customer-Focused Data Strategy appeared first on Blake Morgan.

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Customer Focused Strategy Data Customers 45

Experience Investigators by 360Connext

OCTOBER 6, 2014

Customer experience is about so much more than call-center scripts or proper protocol around customer complaints. The best companies, the ones we know as customer experience leaders, adopt a customer focused view to everything. Silos make understanding the customer journey that much harder.

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Customer Focused Customers Customer Experience Employee Engagement 275

Brad Cleveland Blog

JULY 27, 2023

The good news is research shows that employees want to know … Continue reading → The post Building Trust and Empowerment with Customer-Focused Coaching appeared first on Brad Cleveland. Many employees face coaching with nervousness and sometimes even dread.

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Customer Focused Customers Customer Service Contact Center 41

CX Journey

JULY 5, 2017

Image courtesy of Pixabay Customer focus. I recently attended a webinar about how to develop a customer-centric culture. One of the questions during the Q&A at the end of the webinar was something along the lines of, "Doesn't more customer focus means less focus on products, etc.?" It's all about customer focus.

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Customer Focused Customers Customer Centricity Customer Experience 138

Beyond Philosophy

OCTOBER 8, 2020

The post 5 Rules for Driving Down Costs in a Customer-Focused Way appeared first on CX Consulting. Colin is an international author of six bestselling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

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Customer Focused Customers Customer Experience Call Center 173

Customer Bliss

JANUARY 26, 2016

Delivering a reliable and then innovative customer experience requires adding a customer focus competency to the core competencies of your business (as important as products, finance, marketing or sales). The customer-focused experience needs to be built and honed as a skill.

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Customer Focused Customers Customer Experience Chief Customer Officer 120

Brad Cleveland Blog

MARCH 3, 2023

To customers, this was just confirmation the restaurant … Continue reading → The post 6 Traits of a Customer-Focused Culture appeared first on Brad Cleveland. Referrals spread rapidly, reviews were positive, and before long, the waits to get in became longer.

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Customer Focused Culture Customers Contact Center 43

Blake Morgan

NOVEMBER 29, 2022

Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future. For regular updates on customer experience, sign up for her weekly newsletter here. . The post Driverless Cars With A Customer Focus: Inside Cruise’s Growth appeared first on Blake Michelle Morgan.

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Customer Focused Customers Customer Experience Employee Engagement 59

Customer Bliss

JUNE 2, 2016

What are the customer focus competency recipe cards and what are they based on? Today, I wanted to quickly talk about customer focus competency recipe cards, which are available on this site. I get asked often what they are or what that means, so I thought a quick post clarifying customer focus competency would be in order.

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Customer Focused Customers Customer Experience Leadership 100

Experience Investigators by 360Connext

MARCH 30, 2016

Co-creation sessions, customer journey workshops and customer-focused innovation summits can sound so sexy and intriguing. We envision a group working cohesively, rolling up their collective sleeves to create an improved customer-centric culture and earn long-term loyalty from customers. We all see the […].

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Customer Focused Innovation Customer Journeys Customers 110

Vonage

FEBRUARY 4, 2016

Leadership has to be focused on the strategies that will have a lasting impact on the customer-focused culture. Keep purpose on your agenda, bring it to each meeting and incorporate it into decisions that affect the team, the customer and your bottom line. Stay focused to engage. Talk purpose.

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Customer Focused Culture Leadership Customers 120

Blake Morgan

AUGUST 29, 2022

Today, the growing and thriving restaurant is rapidly expanding, thanks largely to a customer-focused digital approach to dining. Blake Morgan is a customer experience futurist and the bestselling author of The Customer of the Future. For regular updates on customer experience, sign up for her weekly newsletter here. .

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Customer Focused Customers Customer Experience Loyalty Programs 59

Michel Falcon Experience

SEPTEMBER 17, 2014

To be customer focused, a CEO must pay great attention to past, present and future customer behaviours, motivations and aversions. Do you work with a customer focused CEO? Does he invest to improve the company’s customer experience on a consistent basis? They genuinely want to engage with customers.

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Customer Focused Customers Customer Centricity Customer Experience 167

Cyara

SEPTEMBER 20, 2022

To spark innovation and help you unleash the power that flawless CX can have on the success of your business, we’re hosting Xchange, Cyara’s customer-focused CX event in Pittsburgh this Fall. Right now is the best time to reimagine CX!

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Customer Focused Customers Innovation Customer Experience 52

Customer Bliss

FEBRUARY 22, 2016

We’ve talked before on this blog about the need to be a customer-focused CEO. But since CEOs are often the major decision-maker within an organization, it’s important to understand the decision-making styles of customer-focused CEOs. This is important in any leader, but especially in a customer-focused CEO.

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Customer Focused Customers Customer Experience Leadership 100

Customer Bliss

JULY 19, 2018

In today’s lively chat with Sue, we talk about her customer service experience and leadership that paved the way for her success in transforming the CX culture at Newegg, a multi-billion dollar company that has been customer-focused since its inception. Customer Experience Leadership Means Being a Team Player.

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Customer Focused Customers Customer Experience Customer Service 129

CustomerSuccessBox

AUGUST 31, 2021

And to get there, customer engagement is the only way forward. The post Keep your customers focused and engaged appeared first on. As long as they get value, they would keep using your product and also be your trusted advocate.

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Customer Focused Engagement Customers Customer Engagement 59

ShepHyken

AUGUST 9, 2017

While good customer service training teaches the how-to’s, great customer service training goes into the mindset – and, that’s more than having a great attitude with lots of smiles and a warm personality. That’s important, but a customer-focused mindset goes beyond that. For information contact or www.hyken.com.

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Customer Focused Customer Service Training Customers Customer Service 81

Help Scout

AUGUST 22, 2023

This guide will show you how to build a business known for its commitment to its customers. Read the full article

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Customer Focused Customers Company How To 40

Heart of the Customer

JUNE 28, 2017

They see their role as being on the outside, there to show the business what the customers really […]. The post Three steps to create customer-focused change appeared first on Heart of the Customer. Immature CX practitioners often see themselves there to drive the business.

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Customer Focused Customers Customer Experience Employee Engagement 87

Experience Investigators by 360Connext

APRIL 9, 2015

More Posts - Website Follow Me: The post Is Your Mission Customer-Focused, or an Empty Promise? appeared first on Customer Experience Consulting. Blog Customer Experience Featured brand promise communication Customer-Centric customer-focused linkedin mission statement'

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Customer Focused Customers Customer Centricity Customer Experience 110

Beyond Philosophy

DECEMBER 4, 2014

Is the process designed for the good of the Customer or was it designed for the good of the company? In my experience, the latter is more likely than the former, leaving most organizations with a process lacking a customer focus. Creating a Customer-Focused Process.

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Customer Focused Customer Journeys Customer Centricity Customers 153

Beyond Philosophy

OCTOBER 6, 2020

We then capitalize on this by improving your customer experience to meet these needs thereby retaining and acquiring new customers across the market. The post The 5 Rules for Driving Down Costs in a Customer Focused Way appeared first on CX Consulting. This podcast is produced by Resonate Recordings.

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Customer Focused Customers Customer Experience Measurement 78

CSM Magazine

FEBRUARY 9, 2023

If you are looking to start an Airbnb business, it is essential to have a well-thought-out business plan. Before you jump into the world of renting out your property to travelers, it is important to consider all of the elements that go into a successful Airbnb business plan.

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Customer Focused Customers Customer Service Strategies Travel 52