ECXO

FEBRUARY 14, 2022

If you’re a business leader or a leading company who wants to gain more recognition, awareness, growth and impact in the CX market space, then let’s collaborate in Europe, Middle East, Africa and slowly expanding worldwide. That aims to impact the present and future of CX Leadership. You are invited to the open-access webinar.

Culture 98

Culture Case Study Employee Experience Innovation 98

Clarivate

DECEMBER 6, 2023

What could this mean for the future of the IP legal profession? To keep pace, IP legal teams are trying to understand the downstream impact on traditional lawyering and what is needed to successfully navigate the evolving IP ecosystem into the future. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027.

Government 59

Government Resources Industry Technology 59

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Product Experience .

Resources 52

Resources Roadmap eBook Analytics 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. True story. Publishing. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 58

Marketing Social Media How To Healthcare 58

Integrity Solutions

DECEMBER 11, 2023

While you’ve done the research and found that they’re a good fit for your solutions, the call is considered “cold” because the prospect does not have a “warm” connection to you. But it doesn’t have to be the task that everyone dreads.

Sales 98

Sales How To Connections Industry 98

SurveySensum

MARCH 25, 2024

That’s right, those little popups hold immense power in the world of digital marketing and conversion. Increase conversions : According to research by OptiMonk , the average popup conversion rate is 11.09%. So last week I was browsing the internet to buy a new pair of earrings for one of my closest friends. Sounds interesting?

Examples 52

Examples eBook Survey User Experience 52

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Where B2C goes, B2B follows. But, the distinction between the two is fading. CX is everywhere. And the shift isn’t anecdotal.

B2B 122

B2B Brands Innovation Government 122

2020 Research

OCTOBER 18, 2022

Schlesinger Group recently presented a webinar on the topic of consumer-packaged goods counter trends for a recession. The webinar was hosted by: Stan Sthanunathan – Retired Executive VP of Consumer and Market Insights at Unilever. Ellie Ahmadi – Chief Marketing Officer at Schlesinger Group.

Trends 52

Trends Social Media Consumers Groups 52

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. This event takes a unique approach to getting your hands dirty, with workshop components like no other.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

CSM Magazine

JUNE 1, 2021

Medallia was joined by Microsoft and EY Canada as sponsors of the research. Reporting Findings Webinar. New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. 37% of respondents report that the average agent turnover exceeds 25%, every year.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

Gainsight

OCTOBER 7, 2022

According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . Podcasts and webinars hosted by Gainsight executives. But all of that is easier said than done. Today’s top CS teams realize the need to work smarter, not harder.

Customer Success 52

Customer Success Management Conference Leadership 52

Gainsight

AUGUST 29, 2021

When you think of customer success and marketing, you may be thinking that those two areas of the business—and their related strategies—aren’t very related. So what does customer success for marketing success actually mean in practice? So what does customer success for marketing success actually mean in practice?

Customer Success 52

Customer Success Marketing Net Promoter Score Case Study 52

C3Centricity

SEPTEMBER 24, 2017

If you would like to know more about it sign up for our free webinar ). The Future of Many Industries is Unthinkable. I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. These are the first three steps of my CatSight Process for actionable insight development.

Technology 120

Technology Transportation Customer Centricity Entertainment 120

Verint

APRIL 3, 2018

Digital and Live Events Throughout April Explore the Power of AI and Automation, the Rise of IVAs, New Global Research Findings and More. April 3 Webinar. In this April 3 interview-style webinar at 2 p.m. In this April 3 interview-style webinar at 2 p.m. April 12 Webinar with Professor James Woodhuysen.

Self Service 34

Self Service Analytics Customer Engagement Trends 34

ChurnZero

MAY 22, 2020

Since onboarding greatly differs by product and market, we made these examples high-level and nonspecific to demonstrate the basis of an onboarding Play while being inclusive of a broader audience. Low- and high-touch: conduct preliminary research ChurnZero Action: Create a Task and add it to your Play to receive a reminder alert.

Resources 98

Resources Touchpoint Video Meeting 98

ClientSuccess

MARCH 13, 2020

Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. Amanda Kleha, CCO @ Figma.

Video 52

Video Healthcare Sales Conference 52

ClientSuccess

MARCH 13, 2020

Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. Amanda Kleha, CCO @ Figma.

Video 52

Video Healthcare Sales Conference 52

Comm100

NOVEMBER 23, 2016

In a study conducted by researchers Joseph Nunes and Xavier Drèze, 300 people were given loyalty cards for a local car wash with the understanding that each time they returned they were to be given a stamp on their cards. Use the Endowed Progress Effect. So what does this mean for your loyalty program? Source: Sephora.com.

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs Airlines 100

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. In our webinar, “ Convincing your CEO to invest MORE in Customer Success ,” Jeff shares how to win more budget for your CS team by backing up your requests with the right research and data.

Customer Success 98

Customer Success Leadership Customers Sales 98

Totango

OCTOBER 13, 2020

You can activate word-of-mouth recommendations by turning customers into advocates , and display their advocacy through case studies published on your website, reference calls, or testimonials from clients included in webinars. Customers who become advocates stimulate enterprise growth and drive value.

Strategy 62

Strategy Effort Score B2B Customer Success 62

Chadwick Martin Bailey

APRIL 29, 2020

Some habits will stick with us post-pandemic. My Papap—my grandfather on my mom’s side—was a child of the Great Depression. He had just turned 13 in 1929. He was an extroverted, happy-go-lucky guy—always smiling. But, to his dying day, he saved everything. Even if it was broken. When he changed the oil in his car, he’d even save the old oil.

Tourism 103

Tourism Consumers Travel Policies 103

BirdEye

FEBRUARY 21, 2023

Social media is also a powerful marketing tool used by businesses of all sizes. Then, we’ll take a look at some of the more popular platforms and dive into a number of social media marketing strategies that are proven to work for local businesses. 73% of social media marketers believe social media is effective for their business.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Alliance by IFS

FEBRUARY 3, 2016

Mobile technology is well-established in the field service market. According to VDC Research, the changes in field service are reflected in the pressures that are driving new mobile investments in field service. Many field service organizations have already invested in mobile solutions that are aging or obsolete.

Wireless 50

Wireless Software Technology Meeting 50

Gainsight

MAY 3, 2020

Instead of simply bringing our presentations to a webinar across two days, we took this as an opportunity to change the game ! For the past few months, our marketing team has conceptualized an experience that brings all the best of Pulse to the homes of the more than 14,000 people who are currently registered. Get Comfortable.

Tips 52

Tips Conference Travel Connections 52

Eptica

NOVEMBER 16, 2017

So be prepared to be told why this now finally kills off voice, is tons better than email, reduces chat to a ‘has been’ event and laughs in the face of plain old text based SMS. One of the reasons I like it is its research methodology. Published on: November 16, 2017. Have we really cracked this challenge?

Omni-Channel 55

Omni-Channel Engagement Multi-Channel Resources 55

ECXO

AUGUST 2, 2023

He is a New York Times and Wall Street Journal bestselling author and researcher and has been inducted into the American National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He is also one of the most published authors and Forbes contributors. Shep Hyken is a customer service and experience expert.

Customer Journeys 52

Customer Journeys Leadership Innovation Customer Relationship Management 52

Magellan Solutions

JULY 15, 2021

Lead Generation and Appointment Setting Services Help With the Digital Marketing Firms’ Expansion. A Singaporean digital marketing firm decided to outsource their lead generation and appointment setting as they recently expanded into the influencer marketing space. Company’s Background. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

BirdEye

NOVEMBER 30, 2023

But law firm marketing requires different skills — brand building, digital savviness, and a deep understanding of client needs and perceptions. If you’re new to the world of law firm marketing, we’ve got you covered. In this article, we’re sharing a step-by-step guide to successfully marketing your firm.

Marketing 110

Marketing Social Media How To Advertising 110

Verint

APRIL 11, 2018

Join April 12 Webcast to Explore Key Findings and Takeaways from This Research. The research found that 71% of consumers are worried about the amount of personal data organizations have about them. Attendees will receive a complimentary copy of the research paper accompanying this study. ET / 15:00 BST / 16:00 CEST.

Consumers 23

Consumers Study Banking Customer Engagement 23

LiveChat

SEPTEMBER 23, 2016

Over the past few years, the basic process of planning a marketing strategy has been more or less the same, with only a few minor tweaks brought about by advanced tools and newer (digital) communication channels. Let’s first briefly understand how the marketing strategy is planned. Not using market research in your marketing strategy.

Strategy 28

Strategy Marketing Multi-Channel Case Study 28

SurveySparrow

JANUARY 7, 2021

If we look back in 2017 , 28% of the SMBs used to spend only 3-5 hours on social media marketing, 27% spend less than 1 hour! . Why Customer Engagement Will Change in the Future? . Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

C Space

JULY 29, 2020

The Consumer Technology Association , organizer of the annual CES show, has announced that next year’s event will only take place as a series of online webinars. ” CES is the first big in-person tech event for 2021 that’s been canceled, and was one of the last to take place in 2020 before the world went into lockdown.

Brands 40

Brands Hotels Apparel Insurance 40

SurveySparrow

SEPTEMBER 28, 2021

Organically reaching the target market is the most cost-effective way of acquiring customers, but cold emails come at a very close second. You first identify the target market with loads of research, figure out the channel they’re using, and then create content to get eyeballs. 320 billion! . Why keep you waiting, then?

Video 97

Video Advertising Brands Sales 97

Uniphore

JANUARY 4, 2022

The future of business is understanding how to unlock the value of conversations. At Uniphore Converse 2022 you will: Hear from leading industry analysts and speakers around the future of CX. You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

BirdEye

MARCH 11, 2024

How to leverage hashtags for event marketing? Integrating hashtags with other business marketing strategies FAQs on hashtags for business Make the best out of hashtags for your business with Birdeye Social What are hashtags for business? Are you ready to uncover the secrets your competitors wish you didn’t know?

Social Media 71

Social Media Trends Analytics Connections 71

SmartKarrot

JUNE 15, 2021

Work closely with the Product team, sharing customer insights to inform future product developments and effectively bring innovations to bear for optimal customer success. Represent InVision in communities, at trade shows, and webinars. Improve customer referenceability, deliver case studies and POVs based on implementations.

Customer Success 10

Customer Success Case Study Financial Roadmap 10