Calabrio

SEPTEMBER 30, 2020

That’s why the right analytics platform, applied the right way to the right data, is so critical to contact center leaders right now. So for the second year in a row, we recognized at our C3 online event — and awarded with cold, hard cash! They’ll receive $50,000 for their contact center. The Winner: Thomson Reuters.

Analytics 147

Analytics Net Promoter Score Contact Center Effort Score 147

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. But if you want to drive behavior based on given interactions with your brand as they happen, then real-time marketing analytics is the friend you never knew you always wanted.

Analytics 124

Analytics Marketing Fashion Advertising 124

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Conference 78

Conference Strategy Sales User Experience 78

BirdEye

MARCH 11, 2024

This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. A critical element of your event’s success lies in the visual appeal of your Facebook event cover photo. Where will your Facebook event photo appear?

Social Media 59

Social Media Engagement Guidelines Tips 59

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How your teams can use data and analytics to understand their customers better and tailor their sales approach accordingly.

B2B 40

B2B Video Culture Consulting 40

Calabrio

SEPTEMBER 30, 2020

That’s why the right analytics platform, applied the right way to the right data, is so critical to contact center leaders right now. So for the second year in a row, we’ll recognize at our upcoming C3 online event — and award with cold, hard cash! Let’s take a look at what makes each of their Calabrio Analytics use cases award-worthy.

Analytics 147

Analytics Net Promoter Score Contact Center Effort Score 147

Gainsight

JUNE 29, 2020

Everyone wanted to know how we organized such a monumental event in a short amount of time—online! . One of the most interesting questions we received was how companies could develop and qualify event leads from Pulse traffic and attendees. Wait, but Pulse was a VIRTUAL event. How can we improve for our next event? .

Analytics 52

Analytics Data Conference Report 52

CSM Magazine

AUGUST 31, 2023

The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. In this blog post, we’ll delve into how to master the complexities of GA4, ensuring you’re fully equipped to make the most out of this powerful analytics tool.

Analytics 52

Analytics Analysis Metrics Report 52

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite.

Analytics 130

Analytics Innovation Contact Center Analysis 130

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is. Now, let’s look at the top 10 customer journey analytics tools.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. We couldn’t have asked for a better keynote to round off what is set to be another thought-provoking event.”

Case Study 52

Case Study Groups Conference CRM 52

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Events marked “Done” now highlighted on Impact page! Check it out now ! That’s all folks!

Analytics 208

Analytics Knowledge Base Analysis Feedback 208

Kerry Bodine

MAY 3, 2019

If you read my last post , you’ll know that I credit the launch of Net Promoter Score® as one of three pivotal events that paved the way for the customer experience discipline. To do this effectively, you’ll need a journey analytics platform to aggregate data across multiple channels — and this data aggregation is incredibly powerful.

NPS 120

NPS Analytics Customer Insights Net Promoter Score 120

Kerry Bodine

MAY 3, 2019

If you read my last post , you’ll know that I credit the launch of Net Promoter Score® as one of three pivotal events that paved the way for the customer experience discipline. To do this effectively, you’ll need a journey analytics platform to aggregate data across multiple channels — and this data aggregation is incredibly powerful.

NPS 120

NPS Analytics Customer Insights Net Promoter Score 120

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

ProProfs Chat

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

Survey 83

Survey Conference NPS Feedback 83

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. Date : July 28, 2020.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. His presence as the keynote speaker brings valuable insights to the conference, making it a highly anticipated event.

Conference 52

Conference Analytics Connections Tips 52

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

Optimove

AUGUST 7, 2022

What is Mobile App Analytics? Mobile app analytics captures data from mobile apps to determine app visitors, record behavior, and describe app performance. Mobile app analytics help you answer various questions about your app’s users, including: What do users engage with inside your app? App Analytics Best Practices.

Analytics 40

Analytics Metrics Groups Measurement 40

NetBase

JULY 20, 2020

That number has undoubtedly risen, and every photo not included in your social analytics is an opportunity missed. series continues with the importance of image analytics, and options for brands to bring this technology into their data operations. Why Image Analytics, and Why Now ? Our “What Is?” And you can.

Analytics 60

Analytics Social Media Analysis Brands 60

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” as Event Marketing Supervisor; and Paramount Pictures as Executive Director of Publicity/Marketing. About Lynn.

Sports 142

Sports Customer Experience Hospitality Retail 142

Gravy Analytics

APRIL 15, 2019

Gravy Analytics today released 18 new lifestyle audiences for use in advertising campaigns. Gravy Audiences make it easy for marketers to reach the right people based on where they go in the physical world – the places they visit, the…

Analytics 56

Analytics Advertising Brands Marketing 56

WorkOutLoud

JANUARY 23, 2021

Until recently, the majority of “events” occurred face to face with multiple tracks and sessions, presenters. And many times your event occured over more than one day. Now, the need is to supplement if not replace those events with virtual options. Integrated eCommerce for pay-to-participate events or sessions.

Ecommerce 52

Ecommerce CRM Analytics Groups 52

NetBase

FEBRUARY 12, 2020

Music spans such a broad range of offerings, from broadcast radio, podcasting and social media to streaming media and live events. They make magical events for music lovers in every genre using social monitoring. Hetal is EVP of Smart Audio Insights & Analytics at iHeartMedia Inc and is passionate about what they do.

Social Media 60

Social Media Sports Course Analytics 60

Support EXP

JULY 15, 2022

In other words, actually operationalize your analytics. Getting the most value from your analytics means applying them to executive-level strategies with action items that address systemic issues, such as friction, across various areas – digital, operations, sales, MX. Convey Top-Level Commitment. Adopt a Process Framework.

Analytics 52

Analytics Measurement Leadership Culture 52

Support EXP

JULY 15, 2022

In other words, actually operationalize your analytics. Getting the most value from your analytics means applying them to executive-level strategies with action items that address systemic issues, such as friction, across various areas – digital, operations, sales, MX. Convey Top-Level Commitment. Adopt a Process Framework.

Analytics 52

Analytics Measurement Leadership Culture 52

Support EXP

JULY 15, 2022

In other words, actually operationalize your analytics. Getting the most value from your analytics means applying them to executive-level strategies with action items that address systemic issues, such as friction, across various areas – digital, operations, sales, MX. Convey Top-Level Commitment. Adopt a Process Framework.

Analytics 52

Analytics Measurement Leadership Culture 52

Forrester's Customer Insights

DECEMBER 20, 2023

Takeaways from the 2023 Berkeley Business Analytics Summit: Analytics, AI, and Society: Towards a Wiser World?

Analytics 35

Analytics Social Media Innovation Technology 35

InteractionMetrics

APRIL 21, 2019

On April 24th, catch Customer Experience Speaker, Martha Brooke at the CX Analytics Summit held at the Porsche Experience Center in L.A. The post Newly Added Event, April 24th: Martha Brooke Speaks at the CX Analytics Summit in Los Angeles appeared first on Interaction Metrics.

Analytics 40

Analytics Metrics Interaction Customer Experience 40

InteractionMetrics

APRIL 21, 2019

On April 24th, catch Customer Experience Speaker, Martha Brooke at the CX Analytics Summit held at the Porsche Experience Center in L.A. The post Newly Added Event, April 24th: Martha Brooke Speaks at the CX Analytics Summit in Los Angeles appeared first on Interaction Metrics.

Analytics 40

Analytics Metrics Interaction Customer Experience 40

Gravy Analytics

JULY 29, 2019

The 10-day event in the beginning of August boasts an average of over 500,000 attendees each year, and generates more than $800 million in revenue for the town of Sturgis, SD. Sturgis earned almost $270,000 in 2011 from selling event guides and sponsorships alone. Want to reach motorcycle enthusiasts with your next event sponsorship?

Travel 40

Travel Advertising Innovation Analytics 40

NetBase

JULY 1, 2019

Here’s how to use Twitter Analytics to drive inspiration, brand health, and more! When you’re looking for a jumping off point, it’s easy to get started on Twitter by looking at Events in their built-in analytics. Right now, there are several upcoming seasonal events that have Twitter users chirping, like: Graduation.

Analytics 60

Analytics Trends Entertainment Sports 60

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. To register for your free Live Pass & ensure you don’t miss this industry-shaping event, click here!

Customer Service 40

Customer Service Chief Customer Officer Customer Experience Hotels 40

Storyminers

JANUARY 26, 2016

At the end of last year, I was invited to share my customer experience predictions for 2016 with MarketForce, a sponsor-funded European Union event production company. The post Retail 2016: Predictive Analytics As Value To Your Customers appeared first on Mike Wittenstein.

Retail 100

Retail Analytics Guidelines Customers 100

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. CX Analysis for Event Understanding. Putting “Experience” Back in Experiential.

Analysis 40

Analysis Consumers Analytics Comparison 40