ReviewTrackers

FEBRUARY 22, 2017

South by Southwest (SXSW) will take place from March 10 through March 19, 2017 in Austin – and we here at ReviewTrackers are thrilled to be taking part in this epic event with an event of our own, The Customer Social. Here’s a list of parties and events where you can meet up and say “hello” to the ReviewTrackers team. (If

Interaction 63

Interaction Meeting e-support Innovation 63

Beyond Philosophy

FEBRUARY 25, 2021

Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. Pine shared what he sees as a trend moving forward: The Hybrid Event. The Migration to Hybrid Events. Business is responding with a new trend: Hybrid events.

Conference 78

Conference Consulting Video Sports 78

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 40

B2B Video Culture Consulting 40

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Event #2: Social media went mainstream. Here are a few of the key events: April 2005: YouTube launched. Event #3: Steve Jobs introduced us to smartphones.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Event #2: Social media went mainstream. Here are a few of the key events: April 2005: YouTube launched. Event #3: Steve Jobs introduced us to smartphones.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like DocuSign, RingCentral and ServiceNow.

Interaction 98

Interaction Net Promoter Score Customer Success Conference 98

Education Services Group

MAY 12, 2021

This spring’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies and experts. I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far!

Interaction 98

Interaction Customer Journeys Touchpoint Customer Success 98

Zonka Feedback

DECEMBER 3, 2021

Over a decade, my family has participated in Jewelry Trade Shows & Events. We make many efforts to turn our exhibition interaction into an on-site sales platform. You’ve invested in our show, and that’s why we have always committed to making our exhibition more interactive and worth attending.

Survey 98

Survey ROI Interaction Sales 98

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. Inbenta’s Horizn Digital Demos give customers step-by-step interactive guides they can follow any time they have an issue. Gulf Coast.

Interaction 52

Interaction Banking ROI Policies 52

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Starting in March 2020, Pine watched as all the events he had booked canceled. It turns out, virtual events, for the interested attendee, could be excellent resources for information.

Conference 78

Conference Sports Consulting Resources 78

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. We couldn’t have asked for a better keynote to round off what is set to be another thought-provoking event.”

Case Study 52

Case Study Groups Conference CRM 52

Lithium

JULY 13, 2022

Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. In 2018 during the Lithium and Spredfast merger, the idea of centralization was first envisioned to change the way brands and customers interact. The Bottom Line.

Conference 52

Conference Self Service Social Media Contact Center 52

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support exceptional customer experiences.

Management 52

Management Return on Investment Entertainment Resources 52

NICE inContact

MARCH 8, 2018

If your manager still hasn’t committed to sending you or your colleagues to Interactions 2018, there are some powerful reasons you can share. At Interactions 2018, you’ll be interacting with your peers from other business segments in addition to industry experts. You just can’t get this kind of information anywhere else!

Interaction 120

Interaction Conference Management How To 120

Kerry Bodine

JANUARY 4, 2017

I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , tech & service providers , media companies , and analyst firms. Am I missing an upcoming event? IXDA Interaction 17. Event Producers. NICE’s Interactions 2017.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

InMoment XI

APRIL 25, 2024

In the insurance industry, every customer will have to talk to an agent—whether through online chat, over the phone, or in person—and these are the interactions that matter the most with your brand. These interactions need to be positive for your insurance reputation management to improve.

260

260

Cyara

JULY 28, 2020

Registration is open for Xchange 2020 Virtual Summit – our two-day, interactive event packed with experts who will be sharing relevant, real, and valuable insight on CX best practices, use cases, industry knowledge, challenges, and success stories. We could not be more excited to host you and other customer experience enthusiasts.

Industry 84

Industry Interaction Customer Experience Contact Center 84

CX Accelerator

FEBRUARY 3, 2018

DiSC for Improved Internal Communication Not only will DiSC improve customer communication, but also internal interactions. The DiSC exercise should be done as a team event. In other words: Using DiSC, your agents will form a better connection with customers a higher percentage of the time.

Interaction 140

Interaction Customer Service Sports Communication 140

SurveySparrow

NOVEMBER 7, 2023

Interactive Features: Engage users with video surveys, quizzes, and personalized Thank You pages, enhancing the survey experience. Typeform enables businesses and individuals to create interactive forms, quizzes, and polls that capture meaningful insights. Pricing: $19 per month If you don’t have an account, now’s the time.

Interaction 52

Interaction Social Media Survey Hotels 52

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. The events create an ideal atmosphere for inspiration, ideation, strategy, and real-world application around customer success. The post Top Customer Success Events in 2022 appeared first on.

Customer Success 52

Customer Success Conference Case Study Contact Center 52

ProProfs Chat

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

Survey 83

Survey Conference NPS Feedback 83

CSM Magazine

APRIL 7, 2021

Whether you are running virtual team meetings, high-level management boardroom conferences, webinars and online summits, or, simply creating a virtual team-building to keep your team engaged and interactive, you will need to get everything fully organized in order to run the event. Will you need the event to be recorded?

Company 52

Company Tips Meeting Interaction 52

InMoment XI

OCTOBER 18, 2022

A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs. This is another customer experience woe that affects both parties in CX interactions. Challenge #1: Price Increases. Challenge #2: Efficiencies.

Brands 529

Brands Transportation Wait Times Course 529

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Hear what our delegates had to say about last years’ event!

Conference 260

Conference ROI Banking Customer Voice 260

Kerry Bodine

JUNE 20, 2015

I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , service providers , media companies , analyst firms , and tech vendors. Am I missing an upcoming event? Event Producers. Interactive Customer Experience Summit. Alibis for Interaction.

Conference 120

Conference CEM Customer Experience Professionals Contact Center 120

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. To learn more about Airmeet, please visit: [link].

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Education Services Group

OCTOBER 27, 2020

This year’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies like Salesforce, Okta, Oracle, SAP, Cisco, Aruba, HPE, and Genesys, and even a session led by ESG CEO Michael Harnum. The TSIA Interact sessions I attended were all fantastic.

Interaction 52

Interaction Conference Customer Journeys Customer Success 52

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. Date : July 28, 2020.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. This statistic underscores the importance of a human touch in creating meaningful customer interactions.

Hospitality 260

Hospitality Call Center Retail NPS 260

Experience Investigators by 360Connext

MARCH 16, 2015

Our Chief Customer Experience Investigator™ Jeannie Walters is in Austin gathering evidence from South By Southwest Interactive. More special events this month: Customer Experience Summit Chicago. Need a customer-focused speaker for your next event? Here’s a bit of what we have going on this month: Undercover at SXSW.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. TSIA World Interact 2022 in Orlando is a wrap, but the key takeaways above shouldn’t be one-hit-wonders. The post TSIA World Interact 2022: Key Takeaways appeared first on ESG.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Gainsight

AUGUST 3, 2022

For me, I’ve missed interacting with our amazing community and customers, so it’s even more special to be back in person. Pulse is more than your average conference; it is the best community event of the year. The post 5 Reasons Pulse Is the Best SaaS Event of the Year appeared first on Gainsight Software.

Conference 59

Conference Innovation Video Industry 59

Magellan Solutions

JUNE 27, 2019

This mega technology event presents “technologies that help ICT companies evolve and maintain a competitive edge in the communications and digital world,” the description on their website read. Meanwhile, the Department of Information and Communications Technology (DICT) assisted the Philippine delegation during the event.

Call Center 75

Call Center Contact Center Government Conference 75

inSided

MARCH 18, 2020

As almost all in-person events are cancelled in the wake of the Coronavirus (Covid-19), there has never been a more important time to stay connected. It can be very comforting to know that while your community stays at a distance, your online community has never been more bustling and eager to interact.

Connections 59

Connections Interaction Engagement 59

inSided

MARCH 18, 2020

As almost all in-person events are cancelled in the wake of the Coronavirus (Covid-19), there has never been a more important time to stay connected. It can be very comforting to know that while your community stays at a distance, your online community has never been more bustling and eager to interact.

Connections 59

Connections Interaction Engagement 59

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe! As the decade moved on, the search for ‘gold’ has become tougher and tougher.

Self Service 123

Self Service Customer Service Customer Experience Groups 123