Kustomer

MARCH 31, 2022

Messaging is becoming essential to solve customer issues on-demand, and as a way to build lasting relationships — on channels that customers use every day to communicate with their family and friends. Click here to register and receive event updates. Almost every aspect of the way we shop, sell and connect is evolving.

Connections 98

Connections Consumers Loyalty Customer Expectations 98

SurveySparrow

JUNE 3, 2022

So, you’re planning this killer event, and you need to know what your audience is thinking. Well, pre-event survey questions are a great place to start. In this article, we will: Learn what a pre-event survey actually does. Types of pre-event survey questions + a pre-event survey template you can steal. Having fun.

Survey 52

Survey Conference Entertainment Communication 52

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 126

Communication Strategy Metrics Customer Retention 126

Totango

JULY 22, 2022

By utilizing this module, as well as our Engage Key Stakeholders SuccessBLOC , you will have the tools you need to effectively communicate with your customers, delivering the right messages at the right time. Now more than ever, you need to make the necessary changes to keep up with delivery and communication of value to your customers.

Communication 100

Communication NPS Case Study Metrics 100

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .

Communication 118

Communication Strategy Chatbots Customer Journeys 118

CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. How Can Enterprise Video Platforms Transform Communication? If you’re on the lookout for a comprehensive, effective business solution, the Enterprise Video Platform (EVP) ticks all the right boxes.

Video 52

Video Communication Training Social Media 52

Russel Lolacher

FEBRUARY 16, 2021

Are you ready to be a better communicator? I had the pleasure to speak on the challenges to good communication and tips to improve it at the BIG Ready conference. The BIG Ready, hosted by the Productivityist Mike Vardy , is an annual event helping attendees to start their year, their project, their hobby, etc. ” Ouch.

Communication 104

Communication Conference Exercises Tips 104

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

InMoment XI

JUNE 30, 2022

These frontline employees need strategic communication. It’s a tricky job to keep these employees engaged, but it’s possible with the right communication and action plan. . Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here !

Customer Experience 528

Customer Experience Employee Engagement Customer Retention Communication 528

Magellan Solutions

JUNE 27, 2019

This mega technology event presents “technologies that help ICT companies evolve and maintain a competitive edge in the communications and digital world,” the description on their website read. Meanwhile, the Department of Information and Communications Technology (DICT) assisted the Philippine delegation during the event.

Call Center 75

Call Center Contact Center Government Conference 75

SmartMessage Blog

JUNE 6, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 52

Communication Marketing How To Multi-Channel 52

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. What type of events do you usually plan? Increase Your Potential. Offer Variety.

Measurement 52

Measurement Customers Tips Communication 52

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. The integrated Messaging platform merges communications channels into one place to improve efficiency.

Communication 58

Communication Chatbots Conference Customers 58

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Time was of the essence, and our message to the CS community would be key.

Hotels 88

Hotels Connections Travel Engagement 88

SmartMessage Blog

JUNE 1, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? What Are the Characteristics of Marketing Communications?

Communication 40

Communication Marketing How To Multi-Channel 40

InMoment XI

JULY 13, 2023

And because at InMoment, we value sharing knowledge as widely as possible, I’m going to share the results of that in-event poll with you here, along with a few thoughts about our learnings. How Prepared Do You Feel for Consumer Duty?

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

CSM Magazine

SEPTEMBER 18, 2019

Next week our power Breakfast Panel looks at the shift towards self-service, tracking and real-time two-way communications. Localz believe this is the first event focused on how Uber is impacting service communication. Localz are the global team responsible for aligning service communications with uber.

Self Service 74

Self Service Retail Communication Consumers 74

CSM Magazine

APRIL 7, 2021

Companies and individuals alike had to scramble to find new ways of communicating with each other during lockdowns. Remote working has forced virtual communication to rapidly expand and improve to keep up with the increased need. We took a look at some of the top ways that you can run a successful event.

Company 52

Company Tips Meeting Interaction 52

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” as Event Marketing Supervisor; and Paramount Pictures as Executive Director of Publicity/Marketing. About Lynn.

Sports 142

Sports Customer Experience Hospitality Retail 142

Comm100

OCTOBER 24, 2023

One area where the industry has witnessed a dramatic transformation is in player support and communication. Enter omnichannel communication. Understanding Omnichannel Communication in Gaming To those unfamiliar with the term, ‘omnichannel’ might sound like just another buzzword. However, its implications are profound.

Omni-Channel 232

Omni-Channel Multi-Channel Chatbots Touchpoint 232

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? There are no sporting events planned for months.

Communication 83

Communication Social Media Sports Telecommunications 83

Kayako

NOVEMBER 18, 2015

How do you go about communicating this properly to your customers? Communicating throughout and keeping customers informed. If you have assigned responsibility ahead of time, it will be easier for everyone to know what they need to do in the event of a crisis. And someone in the middle helping the two teams communicate.

Communication 120

Communication Customers Meeting Study 120

Ecrion

JULY 15, 2019

Like a good relationship, all good business is based on strong communication. Building these relationships through strong, clear communication is what differentiates a business that thrives from a business that fails. Here are 7 of the most effective communication trends of 2019 that will really make a difference for your business.

Communication 62

Communication Trends Conference Video 62

Quadient

MAY 20, 2022

Is it time to Evolve Your Communications to the Cloud? Quadient’s vision for the future of communications is about simplicity. As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. Individual events often demand immediate communication.

Communication 52

Communication Guidelines Roadmap Healthcare 52

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

Website, email, social media, SMS, instant messaging, and mobile applications: the evolution of communication channels over the last two decades has increased the number of available points of interaction between businesses and their consumers. For the contact center industry, customer relationships management has also dramatically shifted.

Contact Center 52

Contact Center Communication Social Media Omni-Channel 52

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. For the last 8 years, their annual event in the US has received rave reviews from practitioners – it is now coming to Europe! As the decade moved on, the search for ‘gold’ has become tougher and tougher.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

NobelBiz

FEBRUARY 15, 2023

However, instead of working to improve their methods of communication, many modern call centers instead prioritize flashy but ultimately fruitless strategies for communication channel expansion. A poorly managed opening of a new communication channel can have a negative impact on both customer satisfaction and call center.

Call Center 52

Call Center Communication How To Omni-Channel 52

Maru Group

APRIL 9, 2021

The NFL Super Bowl is a unique event. It stands head and shoulders above all other sporting cultural events in America in terms of popularity, our research has revealed. Brand Emotion leverages visual semiotic systems to uncover the emotional signature of events, brands, or organizations.

Sports 52

Sports Entertainment Course Advertising 52

C Space

MARCH 13, 2020

Skillsoft Perspectives Event: How We Adapted. I am so proud and excited to be a part of this event.”. – Every year, C Space clients Skillsoft and SumTotal have held a highly respected, well-attended, face-to-face global event for learning, talent and business leaders: Perspectives. Skillsoft needed a solution quickly.

Conference 52

Conference Case Study Social Media Culture 52

Russel Lolacher

APRIL 17, 2023

In this episode of Relationships at Work, Russel chats with communications expert and candour advocate Lisa Bloch on intentionally bringing candour into workplace communications. She is the Senior Director of population health communications at Mount Sinai Health System. Was there any follow up from that email? I think he was.

Communication 52

Communication How To Leadership Meeting 52

Alida

JUNE 29, 2016

Storytelling is the key to effectively communicating insight. Effectively communicate your insight. Use data visualizations to effectively communicate insight. A purposeful story creates impact in a way that data and spreadsheets alone can’t. What’s new in Sparq (and how it benefits customer intelligence professionals).

Communication 140

Communication Data Innovation Analysis 140

AWS Machine Learning

OCTOBER 1, 2022

But what are the events that led to these surprising in-game swings of win probability? Win Probability consumes event data from an ongoing match (goal events, fouls, red cards, and more) as well as data produced by other Match Facts, such as xGoals. How it is implemented?

Sports 80

Sports Telecommunications Data Consumers 80

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. The more meaningful communication you have with your customers, the better your relationship will be. Use Data-Driven Communication. Define and Standardize Engagement Plans.

Communication 69

Communication Engagement Net Promoter Score Competitive Advantage 69

Calabrio

AUGUST 4, 2020

Workforce managers need a better process to communicate with agents about events impacting their schedule. This could be everything from intraday events—such as working overtime or voluntary time off—to notifying employees about weather related events such as snowstorms that would impact their ability to safely come to work.

Communication 299

Communication Tools Management 299

Ecrion

JUNE 3, 2019

No matter the size of your company or the industry that you work within, you know that frequent, straightforward communication with your customers is the most important part of customer service. Improved customer communications can boost not just your brand’s reputation, but also your profits. Translation?

Communication 73

Communication Customer Journeys Strategy Omni-Channel 73