ProProfs Chat

OCTOBER 30, 2020

How has the pandemic affected your work life? I can strike the right balance between my personal and professional life. However, if your answer is (3) and (4), it is pretty evident that your overall productivity has taken a heavy hit. . Top 9 questions to include in your return to work survey. The list goes on.

Survey 102

Survey Transportation How To Travel 102

Beyond Philosophy

MAY 26, 2022

Many organizations are trying to figure out how to win the hearts and minds of customers. Unfortunately, they are not like to find the answers in the ways they have grouped customers in to segments. If a company wants to know how to win the hearts and minds of customers, they must first understand how customers feel and how they think.

Customer Experience Professionals 78

Customer Experience Professionals Examples Groups Exercises 78

SurveySparrow

APRIL 18, 2023

Quality of life survey. Hmm, who knew such an ambiguous concept such as the quality of one’s life is actually quantifiable! Considering that quality of life is fast becoming a standard measure of outcomes in many clinical trials and practices, it is only worthwhile to look into it deeply and explore how it can be effectively employed.

Survey 52

Survey Government Insurance Examples 52

SurveySparrow

APRIL 18, 2023

Quality of life survey. Hmm, who knew such an ambiguous concept such as the quality of one’s life is actually quantifiable! Considering that quality of life is fast becoming a standard measure of outcomes in many clinical trials and practices, it is only worthwhile to look into it deeply and explore how it can be effectively employed.

Survey 52

Survey Government Insurance Examples 52

Lumoa

OCTOBER 31, 2018

Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? Or worse, they invest in the latest platforms and systems in the hope that using technology to understand customers will help them with their knowledge void. BigData #Analysis #Customer #CustomerUnderstanding Click To Tweet. Is this your case?

Technology 194

Technology Analysis Data Consumers 194

Beyond Philosophy

OCTOBER 13, 2022

Why Video is the Untapped Jewel to Greatly Enhance Your Customers’ Experience. Jóhann Hannesson , Lead Product Manager and the head of Web Development at Streem , says that video could be the missing link between your customer and the expert in the contact center. Watch The Intuitive Customer YouTube Channel here.).

Video 88

Video Contact Center Customer Experience Net Promoter Score 88

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. It’s easy to ask for feedback!

Feedback 111

Feedback How To Analysis e-support 111

NICE inContact

AUGUST 1, 2017

We see this is in all facets of life – customers spread bad publicity about your company twice as quickly as good; studies show parents scold their children more often than they praise. Do your agents scatter like ants when they see you coming? Do they look for any excuse to reschedule your 1:1s or coaching sessions?

Contact Center 122

Contact Center Gamification Feedback Meeting 122

Beyond Philosophy

JANUARY 24, 2018

Customer experience optimization has, for some time, been the stated goal of many enterprises around the world. Where the role of employees in meeting that goal is concerned, however, there has been a tacit belief that the equation “happy employees = happy customers” works. By EX, of course, we mean employee experience.

Resources 100

Resources Company Consulting Employee Experience 100

SurveySparrow

APRIL 11, 2022

Quality of life survey. Hmm, who knew such an ambiguous concept such as the quality of one’s life is actually quantifiable! Considering that quality of life is fast becoming a standard measure of outcomes in many clinical trials and practices, it is only worthwhile to look into it deeply and explore how it can be effectively employed.

Survey 52

Survey Government Insurance Examples 52

CX Journey

DECEMBER 16, 2014

Want to know the secret to customer retention? I do sometimes find inspiration to write about both customer and employee experiences in the strangest ways, but that story got me thinking about this blog post that I needed to write about customer retention and how to keep customers coming back.

Customer Retention 209

Customer Retention Advertising Metrics Customers 209

Bold360

JULY 8, 2020

Basically, you just answer the question: What is your bot in this world to do or to be? Our bot answers FAQs about product features. Our bot’s only purpose in life is to be snarky and tell weird jokes. Just ask, “What’s this bot put on earth to do?” Then we ask: Is there anything we need to add?

Chatbots 52

Chatbots Tips Meeting Data 52

ProProfs Chat

JANUARY 17, 2020

That you bought a SaaS product and then completely forget that it exists? . The SaaS customer lifecycle is something that is continuously growing and ever-evolving. . But, what exactly is this SaaS customer lifecycle? What is SaaS Customer Lifecycle. 9 SaaS Customer Lifecycle Stages. Qualify Your Customers.

Customers 107

Customers Exercises Customer Journeys Knowledge Base 107

BirdEye

OCTOBER 11, 2023

Customer experience can be vital in helping businesses grow and scale faster. Investing in processes and tools that contribute to customer delight significantly impacts the bottom line. Good customer experience or delight has significantly evolved to finding value across every touchpoint.

Sales 110

Sales Social Media Customers Multi-Channel 110

InnerTrends

MAY 23, 2018

Label your leads, users and customers. It takes no feat of imagination to figure out that, nowadays, if you leave your email address on a site, you will receive a ton of emails related to that subject until the user cycle is finished. I used to be a marketer and I am guilty of every classic trick in the book. Haven’t you?

Marketing 73

Marketing Net Promoter Score eBook NPS 73

Integrity Solutions

JANUARY 15, 2020

At the same time, complex sales cycles and heightened competition are putting both new and experienced salespeople to the test. No matter how dedicated people are to the job and no matter how much they care about the customer, the selling landscape has gotten tougher, quotas are declining and the pressure is intense.

Sales 85

Sales Banking Guidelines Tips 85

Wootric CX Blog

JANUARY 14, 2020

No industry is exempt from the need to deliver superior customer experience, and none more so than the highly competitive technology sector. Improving customer experience requires listening to customers and incorporating their data and their feedback into your CX strategy. Customer communication platform: support tickets.

Customer Experience 64

Customer Experience Net Promoter Score Effort Score Voice of Customer 64

Optimove

MARCH 19, 2020

It has also brought a change to billions of people’s daily way of life – including how we, as marketing professionals, are doing our jobs. Our analysis includes ten different leading European companies, each with several brands and products. The coronavirus outbreak is, first and foremost, a personal tragedy for too many.

Sports 59

Sports Trends Tips Marketing 59

Russel Lolacher

JUNE 19, 2022

She’s the author of the Workplace Wisdom blog and she’s a frequent contributing author to Harvard Business Review and Forbes as well as a speaker, including for TEDx where her talk on “Why There’s So Much Conflict at Work and What You Can Do to Fix it” is close to 400,000 views. Workplace Wisdom Blog. PLAY AND SUBSCRIBE. KEY TAKEAWAYS.

Culture 98

Culture Consulting Leadership Management 98

ClientSuccess

JULY 29, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Mentor Questions. Question 1. I learned early on how important is to make every effort to go above and beyond when a client has a question.

Insurance 59

Insurance Culture Customer Success Groups 59

SurveySensum

FEBRUARY 17, 2021

In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . What do you need before the Customer Journey Mapping workshop?

Customer Journeys 59

Customer Journeys Exercises Touchpoint Metrics 59

SurveySparrow

NOVEMBER 9, 2020

Everyone in human resource should use one of these tools once in their work-cycle to boost productivity and efficiency. . Highly engaged employees can reduce turnover and increase productivity. . The global human resource management market is expected to reach USD 38.17 billion by 2027. So, what to do? Well, relax!

Software 59

Software Tools Management Employee Engagement 59

Optimove

OCTOBER 25, 2018

They are in my life too — for example, as a new shiny speaker that sits in my living room. Long story short: This is where marketers need to be in order to stand a chance at projecting their brand’s voice when their perfect buyer is looking at — or straight up asking their Alexa about — the various options.

Comparison 40

Comparison Consumers Brands Customers 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself?

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ChurnZero

JULY 12, 2019

This is a guest blog post by Andy Mura, the Head of Marketing at Userlane. Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

ProProfs Chat

JULY 21, 2020

. – Sincerely, Your Future Customer. Contemporary entrepreneurs are always engaged in a tug of war, believing that the strongest will win all the customers. Simple, the brand that values customer journeys. Exploring Customer Lifecycle Management. They want more. .

Management 52

Management Loyalty Programs Loyalty Competitive Advantage 52

SurveySparrow

APRIL 19, 2021

And, this blog is all about that. If you’re a founder or a decision-maker in your company, this blog is your key. If you’re a founder or a decision-maker in your company, this blog is your key. Have you played the “Chinese whisper” game before? This game brings major nostalgia from our childhood.

Software 52

Software System Management Communication 52

Pointillist

JANUARY 19, 2022

Your customer encounters an issue using her mobile device. She reaches out via social media and then contacts customer service. The agent transfers her to another representative who answers her question. How are you currently measuring this customer’s experience? Your Customers Aren’t Responding. By Steve Offsey.

Customer Journeys 75

Customer Journeys Measurement Effort Score Self Service 75

Qualtrics

MAY 12, 2021

How can design research principles of being curious about your target market and learning what they need give you the ultimate edge in creating the best customer experiences? Design research has become more important in business, as industries move towards designing high-quality customer experiences. What is design research?

Marketing 26

Marketing Groups Data Return on Investment 26

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Embrace the authenticity challenge.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHY adopt a Customer Success model?

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHY adopt a Customer Success model?

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHY adopt a Customer Success model?

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHY adopt a Customer Success model?

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHY adopt a Customer Success model?

Customer Success 48

Customer Success Metrics e-support Leadership 48

Amity

APRIL 24, 2017

From the day the three co-founders started the company, its business plan, and its culture, Customer Success has been at the forefront of all things Loopio. We sat down with Loopio's Co-founder and CEO, Zakir Hemraj , to discuss the genesis of Customer Success at Loopio and the effect it’s had on the company as a whole.

Customer Success 93

Customer Success Culture Metrics Customers 93