Wired and Dangerous

OCTOBER 3, 2016

Greetings, Welcome to this special blog marking National Customer Service Week – October 3 – 7. Nurturing the bounty of customer loyalty requires more than proper cultivation and seeding. Below are twenty-five ways to show your loyalty to your customers. Most customer relationships don’t end in conflict.

Loyalty 156

Loyalty Customer Service Conference Policies 156

Forrester's Customer Insights

AUGUST 16, 2023

Does your brand employ a loyalty services provider in addition to a loyalty technology provider? Brands continue to increase spend on loyalty technology and programs, but they often don’t tie their loyalty initiatives to broader corporate goals, negatively impacting their success. This blog answers key […]

Loyalty 46

Loyalty Technology Brands Consumers 46

GetFeedback

FEBRUARY 17, 2020

This question is the most basic NPS question and it can yield powerful insights about customer loyalty at key stages of the customer journey. NPS is a key indicator of customer loyalty. The post Measure Customer Loyalty With NPS in Salesforce appeared first on GetFeedback Blog.

NPS 195

NPS Measurement Loyalty Net Promoter Score 195

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. What Is Customer Loyalty? Why Is Measuring Customer Loyalty Important?

Loyalty 110

Loyalty Net Promoter Score Measurement NPS 110

Daniel Group

JANUARY 25, 2024

Are You Using Humor in CX to Increase your Customer Loyalty? In my recent blog, Revisiting an Older Blog: Using Humor to Create the Unexpected Customer Experience , I discuss how we often overlook humor as a Customer Experience tool to build customer loyalty. appeared first on The Daniel Group.

Loyalty 52

Loyalty Guidelines Conference Culture 52

Experience Investigators by 360Connext

SEPTEMBER 25, 2014

Check out these simple ways to increase customer loyalty. Randomly rewarding customers with small surprises can go a long way towards loyalty. Loyalty is not about punch cards. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

Loyalty 272

Loyalty Banking Social Media Consulting 272

GetFeedback

JUNE 11, 2019

According to Exploring the Value of Emotion-driven Engagement, a new report from Deloitte Digital, brands can build impressive levels of customer loyalty by connecting emotionally with their audiences. Brand loyalty is driven by emotional connections. Conclusion on customer loyalty.

Study 170

Study Loyalty Connections Loyalty Programs 170

NICE inContact

JULY 16, 2019

The connections between customer experience and loyalty are clear. Let’s take a closer look at the actual emotions that inspire loyalty. We’ve narrowed it to 5 key emotions for loyalty: Surprise Familiarity Relief Gratitude Belonging. Emotions that inspire customer loyalty. Call center software to inspire loyalty.

Loyalty 159

Loyalty Social Media Call Center Chatbots 159

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. This would not require much of a rules engine – since your program has no variation.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. On her blog, Denise shares insights and case studies from big brands.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Kayako

FEBRUARY 14, 2018

When consumers don’t feel the need to look around as much, your business depends on customer retention and loyalty to survive. Why bother with a customer loyalty program? What do we mean when we say “loyalty?” Loyalty usually refers to a strong sense of support or allegiance. A customer who comes back for more.

Loyalty Programs 182

Loyalty Programs Loyalty Brands Retail 182

ShepHyken

NOVEMBER 27, 2020

Doing so is the best way to retain the loyalty of those clients you’ve worked so hard to secure. Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients.

Customer Experience 152

Customer Experience How To Wait Times Customers 152

CSM Magazine

JUNE 27, 2023

It makes sense then that promoting customer loyalty should be on every business’s to-do list. While there are plenty of ways to improve loyalty, one of the easiest and most successful is ensuring your customer service delivers the best possible experience. In turn, this will increase satisfaction and promote loyalty.

Loyalty 52

Loyalty Customer Service Loyalty Programs Customers 52

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. This, in turn, increases customer confidence and loyalty. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. The ideal blogging platform will fit with your skill level, type of blog, and budget.

Social Media 132

Social Media Chatbots ROI Brands 132

Beyond Philosophy

FEBRUARY 15, 2024

The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Click here. Thanks for reading, we appreciate you! Get access to your free ebook here and why not tell a friend?

Connections 89

Connections Loyalty Brands How To 89

SaleMove

DECEMBER 30, 2022

The post Streamlining the Digital Customer Experience Can Lower Abandonment Rates and Drive Up Loyalty appeared first on Glia Blog | Digital Customer Service Explained. When it comes to supporting visitors online, strong business rules and smart digital routing can make the difference for your team to keep up with customer needs.

Abandon Rate 83

Abandon Rate Loyalty Customer Experience Customers 83

SmartMessage Blog

JULY 20, 2023

Building customer loyalty is essential for growth. What Is Customer Loyalty and Why Is It Important? Customer loyalty means a consistent and positive emotional bond between a consumer and a particular brand, company, or product. Customer loyalty definition centers on the bond between a brand and its customers.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

ShepHyken

DECEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague, Erich Lawson, writes about the importance of being an eco-friendly business and how it can encourage loyalty among consumers. You can learn more about environment savings techniques by visiting Northern California Compactors, Inc blog. Shep Hyken.

Loyalty 85

Loyalty Policies Consumers Exercises 85

Totango

DECEMBER 14, 2021

The holidays give you a unique annual opportunity to build goodwill with customers that can last all year and promote long-term loyalty. Because of this, knowing how to build customer loyalty during the holidays greatly strengthens your ability to cultivate stronger relationships with your customers. Send Holiday Appreciation Messages.

Loyalty 82

Loyalty How To Net Promoter Score Effort Score 82

Kayako

SEPTEMBER 14, 2018

If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses large and small. But the biggest takeaway from our study isn’t a particular statistic—it’s that live chat (when done right) has the power to drive sales and boost customer loyalty.

Loyalty 180

Loyalty Sales Competitive Advantage Ecommerce 180

Maz Iqbal

OCTOBER 28, 2017

Today’s conversation is around that which has been unconcealed for me: about myself and the purpose/contribution of this blog. … Continue reading "On Self, The Customer & Leadership Blog, and Cultivating Loyalty With Employees, Partners, and Customers".

Leadership 59

Leadership Loyalty Customers Customer Focused 59

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Enhance your blog. Loyalty Programs.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Peter Lavers

JANUARY 13, 2020

In his second blog written as part of the SAS UK Collaborators programme reviewing the SAS / Futurum “Experience 2030” report , Peter Lavers digs deeper into the question regarding what will drive customer loyalty in the future (up to 2030). You can read the full blog by clicking here.

Loyalty 52

Loyalty Consumers Culture Report 52

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. So let’s take a look at some smart tactics that can help you earn their long-lasting loyalty! And this concept can be perfectly incorporated into a loyalty program!

Loyalty 48

Loyalty Retail Loyalty Programs Rewards Programs 48

Wired and Dangerous

OCTOBER 6, 2014

Greetings, Welcome to this special blog marking National Customer Service Week – October 6-10 th and Day – October 7 th. Nurturing the bounty of customer loyalty requires more than proper cultivation and seeding. Below are twenty-five ways to show your loyalty to your customers. Most vanilla to death.

Loyalty 125

Loyalty Customer Service Conference Policies 125

Comm100

FEBRUARY 15, 2022

Any enterprise that wants the loyalty of its current customers and to attract new long-term customers must provide on-demand customer support across the whole customer lifecycle. But it may be well worth it in terms of the customer loyalty you may inspire in your target audience.

Self Service 130

Self Service Consumers Customer Service Social Media 130

SmartMessage Blog

JULY 13, 2023

Building customer loyalty is essential for growth. What Is Customer Loyalty and Why Is It Important? Customer loyalty means a consistent and positive emotional bond between a consumer and a particular brand, company, or product. Customer loyalty definition centers on the bond between a brand and its customers.

Loyalty 40

Loyalty Management Loyalty Programs Competitive Advantage 40

ProProfs Chat

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. What is a Customer Loyalty Program?

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. For Entrepreneurs by David Skok is a blog for entrepreneurs that publishes some of the best content on customer success. Intercom Blog. Zendesk Blog. CustomerSuccessBox.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

Beyond Philosophy

MAY 10, 2017

If you’re like me, you have loyalty cards for three different supermarkets, a half dozen airlines, several hotels, a dozen or so assorted retailers and the local frozen yogurt shop. No of course not, and that’s the problem with calling these pieces of plastic “loyalty cards.” What is Loyalty Anyway? That’s loyalty.

Loyalty 138

Loyalty Loyalty Programs Airlines Rewards Programs 138

ClientSuccess

AUGUST 17, 2022

As a CSM, you know that the holy grail of any customer relationship is strong loyalty and, ultimately, long-term retention. Customer loyalty and retention: a match made in heaven. Customer loyalty and retention: a match made in heaven. The short answer is that customer loyalty and retention inform and influence the other.

Loyalty 82

Loyalty eBook Customer Retention Customer relationships 82

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

Zonka Feedback

JUNE 20, 2023

Unable to find the best NPS tool for Zendesk to measure your customer loyalty & retention in your CRM? Checkout this blog to find the list of the top 10 NPS tools you can use. And this may be the same with your brand if you’re not measuring and working on improving your customer loyalty.

NPS 40

NPS Loyalty Tools CRM 40

Customer Bliss

MARCH 5, 2019

Read more articles about Danny Meyer and Zappos here on my blog.]. Through this initiative, Zappos fulfills its mission of creating products that causes feelings of self-sufficiency and pride for their customers. Earn Customer Advocates Who Are 3X as Likely to Recommend. Not surprisingly, these practices are yielding results.

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

ShepHyken

AUGUST 30, 2019

By producing valuable content and distributing it through channels like your blog, email, social media accounts, and even SMS, you’ll start to build engagement with your customers. As a matter of fact, 97 percent of consumers say customer service is a big factor when it comes to brand loyalty. Conclusion.

Loyalty Programs 103

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 103

ShepHyken

OCTOBER 4, 2019

The ultimate goal of any business, here, is to nurture long-term affinity and loyalty for the brand. Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken.

Brands 119

Brands Engagement How To ROI 119

SuiteCX

JULY 31, 2017

Investments in customer loyalty are booming… but do program managers and partners really know the true ROI from these investments? Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. Is your program performing?

ROI 100

ROI Loyalty Measurement Loyalty Programs 100